Solved

Hi,We tried to top up our pay as you go “heritage” meter and were met with a flashing display of “call help”. To cut a long story and multiple (poor signal peppered) conversations short, the engineers have failed to show up twice, and we’re still without a gas supply.Has anyone else had a similar problem, and more so, is there any way to circumvent the singular process put in place to deal with our issue? Regards, Customer666

My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back

 Two engineers have visited my house so far to fit a smart gas meter but they dont have the correct  fitting, nor an adaptor, to connect to the gas tap. It doesnt seem there is anything we can do about it!The size of the short copper pipe coming out of the flange and going into the lead pipe is 0.795 inch / 20mm outside diameter. The house is 1962 but the gas meter is 1994. I’m suprised that it is so unusal. Anyone know about gas pipe sizes?Incoming gas pipe

I moved to a new flat and my meter is not working ok I think. It's not detecting my boiler when I set it up at night and for few days in a row have over 1.5 kwh when we are either asleep or out . Can't understand where is my boiler at night and what is causing the other usage- 1.5kwh per 30 min. Nothing in the flat is using that apart from the boiler, oven or dryer but I haven't used them at those hours at all. For reference I can say I moved from another flat in the same building so my boiler is the same so are my appliances. I checked the clock at the boiler timer and it's correct   the meter clock is also correct.  The boiler is having its light on at night when its set up for heating.  In the morning it shows 0 usage or very little and it's 3kw boiler 

I will charge your BMW, look I have made a schedule.    Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.  Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late. Good morning…. I couldn’t be bothered to charge your car.How about tomorrow instead!? 

I have a prepayment meter.  How can I set up an online account? I am asked to supply an account number from a bill but with a prepayment meter, I don't get a bill.

Hi allI'm part of the power move and used to recieve emails everyday however I no longer receive these, how do we still accept times lots? 

Hi, I recently moved in this flat. It comes with 2 storage heater which are made by creda. My electricity supplier is OVO and my plan is economy 7 and also have a smart meter. The problem is storage heater come on from 1 pm to 4:30 pm and also at midnight. But my off peak our is midnight to 7 am.There are no thermostat or time switch for the storage heater. Can you guide me with it? 

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

Hello,I am currently on Simpler Energy - Economy 7 since August 2023 and I am considering switching to Simpler Energy- Economy 9 now that it appears to be more readily available.I am using ancient Duplex heaters which tend to wane in output towards the end of the day and I am hoping that E9 may give a little help in this area. Done some digging around on the website and the Forum and cannot find that much on E9 apart from the time periods for my area and the tariff.My Dist Id is 20 and meter is an Aclara SGM1400C SMETS2So my questions are..Can I assume ALL consumption during the Off-Peak times will be charged at Off-Peak rates - like E7? Can the rate/timing changes required by the meter be done remotely and if so how successful is this usually? How do I go about initiating the change as I cannot find anything on the Website and I do not use the App.Many thanks 

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

HelloThis seems obviously wrong but how do I solve it?It’s a Mitsubishi Ecodan system. The heating seems to be driven by the thermostat fixed on the side of the HWC, and not the roving thermostat.Fixed stat reports 19.5 actual / 18 requiredRoving reports 16.5 / 18How do I get it to use the roving thermometer?(yes, one solution is set the stat to 21 or something but that is not very helpful, thanks)The Melcloud app reflects the fixed readings.Thanks for any helpmelcloudfixedroving 

We had a smart meter installed a few months ago. We haven’t yet been given an in-home monitor, so have to refer to the meter itself.  On checking our usage today, I noticed the meter had stopped sending daily readings since 6th of this month, which coincides with a bad storm and power outage. On checking the meter in order to send manual readings, I noticed that there were three LED status lights and, at first, the green light was showing. There were also two buttons to the left of the screen, one green and the other grey. We took a note of the reading being displayed, but since we have both peak and off-peak rates, we waited to see if it would show the other reading but it didn’t, so we pressed the green button and the display went blank. After randomly pressing both buttons, we eventually got back to the original screen, but the LED light which had been green had now changed to blue, and we’ve no idea what this means.I’ve included a photo of these lights ( please note that it is actu

Had my Indra Charger installed for a week now.Done several charges with no issues, OVO has 'seen' them fine.Until this morning that is.Latest charge has not shown in the OVO app and it's been saying there is an issue try again later.Got home and charger was flashing purple, which I understand is a comms error.Rebooted and now white again, but OVO don't seem to know I charged last night, as I guess there was a comms problem.Will this sort itself out or will I be charged at the full rate for this charge period because of a comms drop?And anyone with an Indra, how common is it for this to happen, bit worrying.

What’s the pay off your debts scheme about ? Thank you

Hi there, I’m curious to know if I’m being over charged with OVO Example in the image below from my December usage During the 22nd-29th my property was empty and all electrical devices were turned off as I went home from Christmas But I still got charged around £6 per day? Last week my direct debit was increased to £113, today it was increased again to £198 I live in an all electrical maisonette, one bedroom, two storage heaters and water heater The heaters only be used a few hours at night There was major delays and difficulties getting my supply switched from BOOST to OVO  My meter was set at zero when it was installed around the seconded week of December  It read over 1000KWH at the end of December How is this possible if I was only using the recently switched power supply for about two weeks in December ? Why is the usage showing when I wasn’t even with OVO at the time, or when the property was empty? Why does it say I’m using around 20KWH per day? This makes no sense ? What’s goin

I topped up my gas and electricity through the OVO app yesterday, I had text and email confirmation, the top-ups were displayed in the app and the credit was applied to my meters.What's strange is i checked my bank account this morning and there are two pending payments to Northern Belle 0330 303 5063 GB. The payments are for the exact amount of my Ovo top ups and I believe 0330 303 5063 is an Ovo phone number. Why do the payments have Ovo's phone number and a completely different company name? Should I be concerned about this?I was going to raise these payments as fraudulent with my bank, but if they decide I'm making a false claim, they could close my account. I topped up again this morning and the pending payments are to Ovo Energy Ltd. Can anyone shed some light on this, please?

Many of those who are used to retrieving their usage data from third parties have noticed an interruption in the service recently. For me, it started on 13 June and has yet to be resolved.Third parties (called ‘other users’ by DCC) are supposed to be able, with the customer’s permission, to contact a smart meter and retrieve usage and tariff data stored in it, which they can then present in a friendly form and also make it possible to download the data. This is in many cases a more efficient system than what suppliers offer via their websites.So far, we’ve heard from customers using n3rgy and Hugo, and also apps like Loop which piggyback on n3rgy to get the data. It appears that only those with Aclara meters are affected, although this may be a red herring: all of the affected customers I’ve come across have indeed Aclara meters, but another common factor is the communications hub - in all cases WNC. Both n3rgy and Hugo say that their credentials are not being accepted when they try to

Hi i have just had a volvo ex30 , is this car compatible with ovo's charge anytime? 

Hi Community,Hoping someone can help.  I have a new ID3 that is not being charged unless it is manually applied via the VW app when connected to my home Ohme charger.I understand the changes that have been made between Ovo and Ohme, so have deleted my Ohme account and app from my phone. after doing this I also deleted my car from the Charge Anytime app and re-created.Now, whenever I plug in, the car is seen as being connected in the CA app, and does start to charge for a few moments, but then stops. If I set it to be ready by, for example, 6am, nothing is then added.  This is now becoming a big issue!I will add that the one time that it has worked it still didn’t reach the 80% requested which is also big problem.Charging away from home is no problem. I have used a number of other charging points, so the issue is between the car, CA and Ohme.Any ideas are more than welcomed!!

Hi, i have a new Hypervolt Pro3, that is linked to my Ovo charge account, so Ovo decides when to charge.  My HV account says the charger is locked.  So, do I need to unlock that from the HV account or does Ovo do that when it starts chargjng? There seems to be contradictory information out there on this.If I "unlock" manually during the OVO scheduled session, will the cost of charging be the 7p per kwh or my standard rate? Thanks

Until last Monday (21st Oct) my meter reading history was available to three decimal places, but now only integer values are being shown. Is this a glitch or a permanant (yet irritatingly inconvenient) system ‘improvement’?

I have noticed that the cheap rate time come on later that stated and finish earlier that stated are any other customers experiencing this?

Hi!I'm renting a room in a flat. We previously had Ovo Gas. About 2 months ago, letters began to arrive in a different name and an agreement for Scottish Gas. The Ovo customer who is living in the same place as me (the landlord's son) didn't care. Later, a final letter came from Ovo. So, probably our Ovo gas card is not working now. I've told him countless times to contact Ovo. He told me he contacted Ovo and a new card will come soon. He said this about 3 weeks ago. Of course, the new agreement and card haven't arrived. I think he's lying about having resolved it. Soon, we will run out of gas. How can I sort this out?

Having checked my past 3 months, as I have not received any credits for my EV charging even though I had been receiving them from June 25. I contacted the Helpdesk and was informed that the App had lost my data for the past 3 months and I would not be receiving any credits even though it is obvious from my billing data when I charged my car. I find this incredibly unfair and want to inform other users to check. Without those credits has forced up my monthly credit from £90 to £136 per month. I was informed that OVO will not give me my credits as it was my fault that the App failed. I am extremely unhappy with this