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Mr Brightside
Rank 1
October 23, 2025
Solved

How do I update Home Profile on the app?

  • October 23, 2025
  • 3 replies
  • 118 views

I am on 30 min smart reads and have an ovo app. Can I  still set up "usage checker" on their apps/online? if so how??i cant find it or the questionnaire on main household appliances. thanks MrB

    Best answer by Ben_OVO

    Morning ​@Mr Brightside,

     

    If you used to be an OVO customer and have returned, the OVO app / online account may look slightly different now to how you remember them.

     

    You can personalise your insights and offers by updating your home profile. To do this on the app, select the circular person icon on the top-right of the home screen:

     

    Exact appearance may vary

     

    Then on the next page select ‘Home profile’ under ‘Your home’:

     

    Exact appearance may vary

     

    A pop up screen will then appear. Select ‘Get started’:

     

    Exact appearance may vary

     

    You’ll then be able to fill out the home profile questionnaire:

     

    Exact appearance may vary

     

    I hope this helps. We’ve also got many other useful online account / app guides in our Forum Library section here:

     

     

    Cheers!

    3 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 24, 2025

    Hi ​@Mr Brightside ,

    It should be under the Usage tab. Can you screenshot that for us and show us what you see please?

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    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    October 24, 2025

    Hey ​@Mr Brightside,

     

    Welcome to the community!

     

     If you have questions, feel free to use the search bar on the Forum to find helpful articles! You might also want to take a look at the article below—it's got some great information that could really help you!

     

    Renewable energy jokes never get old.
    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    October 27, 2025

    Morning ​@Mr Brightside,

     

    If you used to be an OVO customer and have returned, the OVO app / online account may look slightly different now to how you remember them.

     

    You can personalise your insights and offers by updating your home profile. To do this on the app, select the circular person icon on the top-right of the home screen:

     

    Exact appearance may vary

     

    Then on the next page select ‘Home profile’ under ‘Your home’:

     

    Exact appearance may vary

     

    A pop up screen will then appear. Select ‘Get started’:

     

    Exact appearance may vary

     

    You’ll then be able to fill out the home profile questionnaire:

     

    Exact appearance may vary

     

    I hope this helps. We’ve also got many other useful online account / app guides in our Forum Library section here:

     

     

    Cheers!

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