Meters & in home displays

Support for all meter types and in home displays (IHDs).

Smart meters & in home displays (IHDs)

In home displays (IHDs)

Traditional meters

Help, I think my traditional meter's faulty: Your guide to what could go wrong with your meter and how to get it fixed!

I think my meter is clocking too fast - How can I test if my high usage is due to a faulty meter?

Complex meters

Complex Multi-Rate Meter & Heating types

RTS (Radio Teleswitch Service) Shutdown Update

Radio teleswitch (RTS) shutdown sunset FAQ

Bookings & appointments

How to book a smart meter appointment on your online account or OVO app

Engineer jobs with OVO - A technical guide to the type of work we can arrange and issues which might delay the job being completed

Non-essential meter maintenance, relocation or removal - Engineering work we can arrange and job costs

Who's responsible for what? A guide on who to contact to help maintain each part of your gas and electricity setup

Distribution Network Operators (DNOs): What do they do? When and how can I contact them?