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Strange pending transaction showing on my bank account following Amazon outage?

  • October 23, 2025
  • 5 replies
  • 425 views
AlienDonkey
New Member***

I topped up my gas and electricity through the OVO app yesterday, I had text and email confirmation, the top-ups were displayed in the app and the credit was applied to my meters.

What's strange is i checked my bank account this morning and there are two pending payments to Northern Belle 0330 303 5063 GB. 

The payments are for the exact amount of my Ovo top ups and I believe 0330 303 5063 is an Ovo phone number. Why do the payments have Ovo's phone number and a completely different company name? Should I be concerned about this?

I was going to raise these payments as fraudulent with my bank, but if they decide I'm making a false claim, they could close my account. 

I topped up again this morning and the pending payments are to Ovo Energy Ltd. Can anyone shed some light on this, please?

Best answer by Chris_OVO

Hey ​@AlienDonkey,

 

Welcome to the community, 

 

Blastoise mentioned that there was a big internet outage recently, which caused some issues for banks and online services. This might be the reason for what you're experiencing. If the payments match the top-up payments you've made recently, there's really no need to stress. Just keep an eye on your account! Remember, pending transactions aren’t finalised until they show up on your statement, so there’s still time for everything to get sorted out.

 

If you have any more questions or concerns, feel free to reach out! 

I eat at least one chocolate bar every day. It's good for my skin and keeps me looking young. (I don't actually look that young though so it's not working.)

5 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • October 23, 2025

Hi ​@AlienDonkey ,

I’d say let them stand for now - it could just be all the AWS chaos recently messing with stuff.

As long as the top-up worked that’s the most important thing.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Chris_OVO
Community Manager
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  • Chris_OVO
  • Community Manager
  • Answer
  • October 23, 2025

Hey ​@AlienDonkey,

 

Welcome to the community, 

 

Blastoise mentioned that there was a big internet outage recently, which caused some issues for banks and online services. This might be the reason for what you're experiencing. If the payments match the top-up payments you've made recently, there's really no need to stress. Just keep an eye on your account! Remember, pending transactions aren’t finalised until they show up on your statement, so there’s still time for everything to get sorted out.

 

If you have any more questions or concerns, feel free to reach out! 

Renewable energy jokes never get old.
AlienDonkey
New Member***
  • AlienDonkey
  • Author
  • New Member***
  • October 23, 2025

The pending payments have now cleared and the name against the payments is HTTPS://OvoEnergyP.

Perhaps someone from Ovo would please be kind enough to explain exactly why the pending payments had the name Northern Belle, rather than Ovo. This doesn't make any sense and I'd love to hear the reason for it.

Just a suggestion: in future all payments should be made to Ovo, not some random obscure company. By the way, Northern Belle is the name of a luxury train operator, so you can understand my confusion.

I eat at least one chocolate bar every day. It's good for my skin and keeps me looking young. (I don't actually look that young though so it's not working.)
Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • October 23, 2025

It was almost certainly a cosmetic/visual glitch caused by the recent Internet chaos. The payment went directly to OVO in the first place. Its beyond OVO’s control. 

It has clearly self-corrected. I wouldn't worry about it now.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Chris_OVO
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • October 24, 2025

 

Perhaps someone from Ovo would please be kind enough to explain exactly why the pending payments had the name Northern Belle, rather than Ovo. This doesn't make any sense and I'd love to hear the reason for it.

 

I’d say that question is a case of barking up the wrong tree.

OVO have no way of knowing why your Bank’s computer had the wrong name for a while.

Only your bank would be able to answer that. (If they even know why).

TBH though they will most likely tell you the same as above; ie that it was caused by “A small naming glitch in the computer system, probably due to the global AWS outage.”

The payment was always going to the account where it should, and the naming error got correced.
Nothing more is needed.

I said, Hey - Watts going on.
Chris_OVO
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