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Error message when downloading bills?

  • October 25, 2025
  • 4 replies
  • 181 views
G
Rank 1

When I try to download a bill, i get the following error message:

{"message":"OAuth plugin - No refresh_token present"}

Best answer by Blastoise186

Hi ​@GrahamB ,

It’s currently being investigated. Try using the app for now as that still works.

Alternatively, try guest mode in your browser.

4 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • Solved
  • October 25, 2025

Hi ​@GrahamB ,

It’s currently being investigated. Try using the app for now as that still works.

Alternatively, try guest mode in your browser.

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Nukecad
Super User
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  • NukecadSuper User
  • Super User
  • October 25, 2025

Try pausing your Adblocker(s) on the account website, that often does the trick 

I said, Hey - Watts going on.
G
Rank 1
  • GrahamB
  • Author
  • Rank 1
  • October 27, 2025

Many thanks to both Blastoise186 and Nukecad.  Sorry Nukecad that I didn’t get to try pausing the Adblocker but Blastoise186’s solution to open the browser as a guest worked perfectly 😀

Ben_OVO
Community Manager
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  • Ben_OVO
  • Community Manager
  • October 27, 2025

Glad it’s working ​@GrahamB, and thanks ​@Nukecad and ​@Blastoise186 for your help here. Hopefully the root cause of this issue will be fixed internally soon.

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