Error message when downloading bills?

Hi ​@GrahamB ,

It’s currently being investigated. Try using the app for now as that still works.

Alternatively, try guest mode in your browser.

Many thanks to both Blastoise186 and Nukecad.  Sorry Nukecad that I didn’t get to try pausing the Adblocker but Blastoise186’s solution to open the browser as a guest worked perfectly 😀

Glad it’s working ​@GrahamB, and thanks ​@Nukecad and ​@Blastoise186 for your help here. Hopefully the root cause of this issue will be fixed internally soon.

Thanks ​@Nukecad for the hint.  

I’m using Firefox 150.0  and managed to solve this issue by turning off ‘Enhanced Tracking Protection’ for the OVO website.   To do this I clicked on the ‘ticked shield icon’ in the ‘website address field’ which offered me a menu with a slider that turned off ‘Enhanced Tracking Protection’ .  

Then the bill downloads worked. 

Firefox suggests turning these protections back on - which I will do now that I have downloaded the bills I wanted. 

Hey ​@WoolyHat,

That's awesome to hear! I'm really glad the advice in the thread was helpful and that you were able to download your bills. If you have any other questions or need more help, feel free to ask 😃

You can also Manage exceptions using ‘Settings’ from the FireFox hamburger menu. then ‘Privicy & Security’.

Do note however that if you set it to ‘Strict’ it can cause problems on some webpages.
It tells you that in small print on the setting.

I’m guessing that you did/do have it on ‘Strict’ and it was that which was blocking the download.
In most cases you are better off sticking to ‘Standard’.

Additional to the above:

If you do want to use the ‘Strict’ protection in Firefox then they recommend that you turn on the ‘Fix major site issues’ setting to help prevent such unwanted behaviour:

And just to note that Firefox has today gone to v 151.0

And yes, in the release notes it tells you that the ‘Enhanced Tracking Protection’ has been changed - so it may be that change that has caused issues earlier today for some.

https://www.firefox.com/en-US/firefox/151.0/releasenotes/

Hey ​@Nukecad,

Thank you so much for the updates! If Firefox and its permissions are causing some trouble for customers trying to log in to their accounts, do you think it would be helpful to put together a little article explaining how to fix the issue? I don’t use Firefox myself, so I’d love to hear your thoughts on this! (I keep wanting to call it Firedog instead out of habit 😅).