Skip to main content
Answer

Error message when downloading bills?

  • October 25, 2025
  • 4 replies
  • 113 views
G
New Member***

When I try to download a bill, i get the following error message:

{"message":"OAuth plugin - No refresh_token present"}

Best answer by Blastoise186

Hi ​@GrahamB ,

It’s currently being investigated. Try using the app for now as that still works.

Alternatively, try guest mode in your browser.

4 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • October 25, 2025

Hi ​@GrahamB ,

It’s currently being investigated. Try using the app for now as that still works.

Alternatively, try guest mode in your browser.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • October 25, 2025

Try pausing your Adblocker(s) on the account website, that often does the trick 

I said, Hey - Watts going on.
G
New Member***
  • GrahamB
  • Author
  • New Member***
  • October 27, 2025

Many thanks to both Blastoise186 and Nukecad.  Sorry Nukecad that I didn’t get to try pausing the Adblocker but Blastoise186’s solution to open the browser as a guest worked perfectly 😀

Ben_OVO
Community Manager
  • Ben_OVO
  • Community Manager
  • October 27, 2025

Glad it’s working ​@GrahamB, and thanks ​@Nukecad and ​@Blastoise186 for your help here. Hopefully the root cause of this issue will be fixed internally soon.

Powered by the Sun
Terms & ConditionsAccessibility statement