Electric vehicles

I need to add my wife’s electric car to Ovo Charge (mine is already registered - they are entirely different vehicles). In the FAQ here: https://intercom.help/ovocharge/en/articles/12117489-can-i-add-multiple-evs-to-charge-anytime it says:“ To add another EV, go to the OVO Charge “Devices” page and select the “Connect another vehicle” button.”However, I can see no “Connect another vehicle” button on the “Devices” page! Am I missing something?If there’s a workaround for this, please let me know! Many thanks. 

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try laterthis has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.has anyone experienced this ? 

Hi AllI’m new to both EV’s and the OVO Forum so please be kind to this old bloke!So, an EV wasn't on my radar until some great deals recently hit the market and I reckon I’ll take the plunge.  My electricity supply deal with OVO has recently come to an end and I now need to think about a new deal.  I have had a survey done by a local EV Charger installer who has fitted lots in the area and has good reviews.  I have estimates for a Hypervolt Home 3 Pro 7.4kW and a Zappi 7kW.  I am happy with the installer and prices but I don’t want to make any mistakes.I can get the charger installed before the car arrives as the car is a factory order.I suppose what I am asking;  is there anything I need to consider before I sign up to a new OVO Energy deal?  If I sign up to a new deal now are there any issues I need to think about when my new vehicle arrives or is it just ‘plug and play’.  Also does anyone have any experience with the chargers I have mentioned or

Hi all. I am really confused. we have paid the tariff cost of £37.50 and are plugging in our car at around 18:00, the car starts to charge immediately. It will continue to charge until 80%when I check the smart charge says it cost £0 but on my OVO account it is showing that we have used x amount of electricity and it charges us for this. does this mean we have to pay the tariff and then another cost on top or do we get this money back the following month. it is really difficult to understand. thanks for any help. 

My app is not showing my overnight charging , it say connect cable to commence charging, but the car charged fine overnight and the app is reading the current battery level fine , so there is connection to the vehicle… 

Been using Ohme for nearly 2 years without issue. Put my car on charge last night and woke up to a message saying no power to charger. Followed Ohme advice to drop the breaker etc which didn’t resolve anything. Rang Ohme who said that because I bought it through OVO I had to contact them. Spoke to a helpful advisor at OVO who thought I should speak with Ohme … long story short OVO are coming to look at it on the 9th December. I’m presently Granny Charging but just wondered if anyone else has had a similar issue? It charged for 3 KW before dropping. I was half expecting to see a tripped breaker but I’ve checked them all. BTW Ohme state that charger looks ok when they checked it online…..

Been charging for5 months everything working now this happened. Charger seems not to connect, I’ve tried all sorts and can’t get it connected, even tried to connect just the car but getting nowhere  

I've recently switched suppliers but my Hypervolt charger needs me to remove the schedule from the OVO app. The OVO app looks to have removed me from the plan already. What do I do?

Hi,Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charge app reckon they only supplied 3kwh. I’m guessing physics hasn’t changed and more likely a computer glitch, but thought I’d raise it with the forum.  Colin 

I’m getting quite confused with solar & battery used with anytime.Is this even possible on ovo? I seem to think I might be best changing to octopus, we are looking at getting solar and a Powerwall 3 installed, we are currently using charge anytime with an indra pro and the more I look the more i’m confused if we can A: actually charge the car when excess solar, assuming we generate enough, B: use any kind of time of use tariff with anytime to charge the battery at a cheap rate C: have this battery boost addon with a Powerwall? I can’t even see battery boost any ware on my ovo page, D: Export rate prices, I think ovo will pay 12p excess for a install not done by them?

Hi all…looking for any experience the forum might have with the Nexblue Point home EV charger, particularly using 4G connectivity. Also welcome general experience using the charger using other connectivity methods. 

I have just taken delivery of an R5. I have been using the OVO Charge App to smart charge my Skoda Elroq with great success. I have added my new R5 to the OVO Charge App using my MyRenault credentials without error. So far everything looks good. I plugged in the R5 to my “dumb” charger and the charge started straight away like it does with the Elroq, however the OVO Charge App never sees the R5 as being plugged in and therefore (I’m guessing) never tries to control the charge. Anyone got any clues as to what is wrong?

Hi All, I recently purchased a CUPRA Formentor Hybrid. I enrolled in the Charge Anytime. The app worked brilliantly for a week or so and today I noticed something was wrong. I connected my car to change it and the app couldn’t not detect it, simply said car is unplugged and odd thing was it connected with the car last at 5:30 am… it was after 15:00 when I noticed that. I thought I’d remove the car from charge anytime app followed by app removal and re adding it all. All I get now is a screen where my schedule should be that says : Please wait few minutes whilst we finish connecting to your CUPRA. I raised it with them too but they simply responded it’s out of their scope and they can’t see any issues. Has anybody experienced anything like this before? How was it fixed? Thanks

Bmw x5 g05 not listed in charge anytime app, can you add please?

Hi, I have £120 credit on my charging credit wallet. Can I just find a charger on the app and plug in and it uses that credit up?