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Best answer by Blastoise186

Updated on 29/07/25 by Ben_OVO

If you have a traditional Pay As You Go meter then there is no online account access, as the meter must be topped up via a card/key. If you have a Pay As You Go smart meter, then you can top up via the OVO Top Up App. This makes life a lot easier than topping up with a key or card. You can read more about booking a free smart meter appointment here.

Hi ​@Andrew Burton ,

Online Services such as MyOVO are NOT available for PAYG Customers - those tools only work for Pay Monthly. Please use https://ovoenergypayments.paypoint.com and the OVO Energy Top-Up app instead.

If you desire having an online account, you’ll need to call 0330 175 9669 and ask to be migrated to Pay Monthly.

57 replies

Blastoise186
Super User
Super User
December 21, 2024

Updated on 29/07/25 by Ben_OVO

If you have a traditional Pay As You Go meter then there is no online account access, as the meter must be topped up via a card/key. If you have a Pay As You Go smart meter, then you can top up via the OVO Top Up App. This makes life a lot easier than topping up with a key or card. You can read more about booking a free smart meter appointment here.

Hi ​@Andrew Burton ,

Online Services such as MyOVO are NOT available for PAYG Customers - those tools only work for Pay Monthly. Please use https://ovoenergypayments.paypoint.com and the OVO Energy Top-Up app instead.

If you desire having an online account, you’ll need to call 0330 175 9669 and ask to be migrated to Pay Monthly.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 4
December 21, 2024

That's interesting. Any idea how those in a shared rental property with a smart meter in prepayment mode would manage. Wouldnt they each have to have an online account to be able to remotely top up the meter when it was their turn to top it up?

Blastoise186
Super User
Super User
December 21, 2024

Not recommended TBH, you’ll just cause yourselves more problems.

Generally, you’re probably better off migrating to Pay Monthly, putting ONE person in charge of the account and have them pay the bills to the supplier. How you split things up beyond that is a matter you’ll need to discuss between yourselves. Only the named person should have access to the online account - no-one else.

If you REALLY want to, you can add the others as Financially Liable Secondary Contacts on the account, but doing so means OVO can chase ALL OF YOU if you fail to pay. We - as the OVO Forum - do not recommend this setup however.

Up to you.

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Firedog
Super User
Super User
December 21, 2024

Wouldnt they each have to have an online account to be able to remotely top up the meter when it was their turn to top it up? 
 

 

Not recommended TBH, you’ll just cause yourselves more problems.
 

Shouldn’t this be possible, and probably workable, in just the same way as for a poster we saw recently who wanted his mother to be able to top up her meter and see her balance while she was away from home? I don’t suppose OVO cares who pays, so long as somebody does. The question of who pays if a debt is incurred can always arise, so that’s the situation to be decided (in advance, of course) between housemates. It’s not clear from your response whether anyone (e.g. housemates) can set up a PayPoint account with the same PAN, so they could all top up whenever and indeed see what the balance is. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 4
December 22, 2024

How do I migrate to a 'pay monthly'?

The property just has an older prepayment meter in (one that is topped up via a plug-in USB stick).  Do I just ask OVO to change the meter to a credit meter.

Nukecad
Super User
Super User
December 22, 2024

If it’s an old (AKA Traditional) PAYG meter then yes it will need to be replaced with a new Smart Meter.
It’s probably nearing it’s expiry date and so time that it was replaced anyway.

(New smart meters can be easily changed between PAYG and pay monthly without having to physically change the meter, it can be done remotely by sending the meter a signal with a set of commands).

 

This is a year old but the advice was updated last month:
 

 

I said, Hey - Watts going on.
Rank 4
December 22, 2024

Ok,

I can see that in an empty rental property with a prepayment meter the landlord is always the account holder, but when a tenant moves in, who is the account holder then. E g who can request to have a pay monthly account.

Blastoise186
Super User
Super User
December 22, 2024

Upon moving in, the TENANT becomes responsible and must create an account. This then allows them to migrate to Pay Monthly if they wish 

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Rank 4
December 22, 2024

Thanks

So if tenants on a credit meter get in arrears and a utility company puts in a credit meter with the tenants still living there, then the prepayment meter account is in the tenants name. Yes?

Blastoise186
Super User
Super User
December 22, 2024

It's in your name once you create the account 

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