Having checked my past 3 months, as I have not received any credits for my EV charging even though I had been receiving them from June 25. I contacted the Helpdesk and was informed that the App had lost my data for the past 3 months and I would not be receiving any credits even though it is obvious from my billing data when I charged my car. I find this incredibly unfair and want to inform other users to check. Without those credits has forced up my monthly credit from £90 to £136 per month. I was informed that OVO will not give me my credits as it was my fault that the App failed. I am extremely unhappy with this
Solved
Issue with Charge anytime and loss of credits
Best answer by Blastoise186
Hi
Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .
However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .
I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.
+8- Super User
- Solved
Hi
Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .
However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .
I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.
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