Having checked my past 3 months, as I have not received any credits for my EV charging even though I had been receiving them from June 25. I contacted the Helpdesk and was informed that the App had lost my data for the past 3 months and I would not be receiving any credits even though it is obvious from my billing data when I charged my car. I find this incredibly unfair and want to inform other users to check. Without those credits has forced up my monthly credit from £90 to £136 per month. I was informed that OVO will not give me my credits as it was my fault that the App failed. I am extremely unhappy with thisÂ
Answer
Issue with Charge anytime and loss of credits
Best answer by Blastoise186
Hi ​
Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .
However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .
I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.
+1- Plan Zero Hero
- Answer
Hi ​
Usually the main team you’ll want for this is the Charge Anytime team on 0330 175 9678 or chargeanytime@ovo.com .
However, if you feel their response hasn’t been acceptable, you are eligible to ask for a review via https://ovoenergy.com/feedback .
I can’t make any promises that it’d change the outcome, but you’re welcome to use that route if you wish. That’s the best suggestion I’ve got for you.
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