OVO Forum community guidelines and house rules
Updated on 16/06/26 Ben_OVO
Welcome. If you need support, advice or information on green energy and tech from members with first hand experience, the OVO Forum has you covered.
Every conversation here helps our mission to get to zero carbon. We’re in this together. This is your forum, so dive in.
Guidelines and House Rules
If you want an answer in seconds, search for it here. We’ve made a guide here on how to search our topic database. There’s hundreds of topics, so you might find the answer to your question without having to ask.
We’ve also created the Forum Library section to house the most important articles and FAQs to help you get the correct info, fast:
If you can’t find the answer you’re looking for, create a new question and ask our members directly, here. You’ll need to make a forum profile which only takes a minute. Find out how to ask a question here:
What to do when getting involved
Your comments and topics should always aim to be accurate (when you’re stating a fact), or genuine (where you’re explaining an opinion) and the intentions of the contribution should match the spirit of the community, as outlined in 6.1 and 6.2 of our T&Cs here.
Contributions should be respectful and courteous of others, be relevant to the subject matter of that topic (you can always create a new topic if you want to change the subject), and have lots of helpful details.
What to avoid when getting involved
The OVO Forum is a safe space for people to help each other and discuss topics related to their energy account, energy saving technology, or the wider energy industry.
Please don’t post content that contains personal, account or financial details of you or someone else, as this is a security risk.
We don’t allow posts containing material that’s abusive, libellous, defamatory, pornographic or obscene, or that promotes or incites violence, terrorism, illegal acts, or hatred on the grounds of race, ethnicity, cultural identity, religious belief, disability, gender identity or sexual orientation.
See full terms outlined in section 7 of our T&Cs here.
Lastly, please report any abuse of these guidelines or T&Cs to an OVO Forum moderator. See below for how to identify them
Our moderators are here if you need them
We also have a fair few years of combined Industry knowledge between us, and we’re here to help answer questions
OVO employees are easily identified with a green ‘_OVO’ username, and the OVO logo. Don’t be shy if you need help - feel free to tag us in threads, or send us a private message. See section 8 of our T&Cs here for what we do as moderators.
It’s only an opinion - take it with a pinch of salt
Moderators can’t fact check all content that’s posted, so don’t take everything you read here as proven, or factual. It’s just advice, it might be out of date, inaccurate, or simply an opinion from another community member.
That said, the Forum moderators continuously optimise all existing content to ensure that everything you see is as factually accurate as possible. This work takes time, so it might be that some articles aren’t always up to date. If you notice any mistakes, or anything that needs updating, don’t hesitate to send one of us a private message.
For more info on your responsibility for OVO Forum content, see section 10 of our T&Cs here.
Build your profile
Choose a unique username that doesn’t contain personal information like your account number, and avoid having ‘_OVO’ in it, (or other users will think you work at OVO). You can also add a unique signature and an avatar to personalise your profile.
Once you’ve created the above, you can add information about any green tech you have, such as a smart thermostat, an EV or solar panels. Other members can see this info and can direct questions at you if they like.
We’ll also award your profile with badges showing your green tech, making it even easier for people to recognise the kit you have.
Click here to register if you haven’t already!
Share your knowledge, share your question
The OVO Forum hosts hundreds of specific questions, discussions and guides. There is nothing too niche, there’s no stupid question.
Write a blog post to share your experience, and you might help the next person that comes along after you. Keep topic threads up to date with the latest developments, ask follow up questions, get involved. To get to zero carbon, we need a community!
We value your engagement within the community and, to say thank you, we’ve got a rewards and recognition programme that can earn you great prizes for being helpful. You can find out more about this here:
