Questions to solve

I cannot see the boiler bundle for existing customers on the app or the web. When I spoke to OVO customer service they said it was being resolved (3 weeks ago) Any suggestions ?

Have just noticed that my online account is not updating with readings from my smart meter (since 08/12). This is despite my meter showing the usual flashing green lights and the display on my desk continuing to show the usual usage readingsI completed the online form to report the issue,which came up with the correct serial number but said “Your smart meters are talking to us” and didnt give any other options aside from Contact Us. I tried calling, but in the runup to Christmas I dont have time to sit on hold for 30+ mins at a timeI know you can submit manual meter readings, but I really dont see that as a solution, more of a sticking plaster. Its a bad time for this time to happen as Ive just had to start using my awful night storage heatersAny ideas? Ive had a search on the forums but cannot really see a definitive answer 

Hi ,Ive had a letter for the Warm Home Discount Government scheme that tells me my prepayment meter will be credited by the energy supplier which has been OVO for a year i believe . However Ive heard nothing  from them concerning the discount credit . What has confused me is I received a call at my door tonight by a young guy from EE who was telling me he needed to access my meter to do help me with my warm Home Discount . it was all a bit confusing and he told me he “ had accessed my meter “ .he was a pleasant guy but I became very suspicious and told him to leave . So basically I havent a clue who ,which company or what info to trust , who is paying what and how because there is also the Winter  Fuel Payment which is paid to a bank . Im told to not trust emails ,texts and now even letters and it’s all a bit chaotic and I’m wondering if Ive now told this man to go away when he had my Discount credit for the meter ? Or Does OVO credit my meter ,and when and how ? As I said Ive heard no

Since updating the charge time app my devices have been wiped off my account. I have tried deleting and reinstalling the app. Logging out and back in but it lets me connect the car however it doesn't show as a device in my account settings and when I try and add the charger it gives error something has gone wrong please try laterthis has been happening for two days now. I have a monthly plan with 1000 units paid for on my account however as the car is not registering I am being charged at full price the two charges I have done this month have cost £40 so far, I have raised a ticket through the ovo service yesterday but not had anything back as yet.has anyone experienced this ? 

I have been emailing ovo at hello@ovoenergy.com for the outstanding bills. Property was leased out in mid November and contract was terminated. However, it seems Ovo is still billing me. Beside the above email, how can I still reach out to the for clarifications? 

We’ve been going through major issues getting smart meters installed for the first time, and I was wondering if anyone else had experienced similar? It’s seems to be almost entirely down to the ridiculous subcontracting system Ovo use which means each engineering visit is to do a specific job rather than just get the meters working. Each time the engineer identifies a new issue, instead of being allowed to fix it, it gets logged as a new job which needs another appointment.  We’ve had 7 visits so far, with a further one supposed to be scheduled soon.The summary so far is:Visit 1 (July 2025) - Installed meters and IHD, advised all would be operational in max 4-6 weeks. Result - working gas smart meter, no working electric or IHDVisit 2 - Visit to perform full reset. Identified issue with electric meter. Visit 3 - Replace electric meter. Identified issue with comms module. Visit 4 - Replace comms module and recommission everything. Result - electric working, gas no longer working, IHD no

Is IHD 3 Type 1 no on off switch compatible with SMET 2 meters.

Good afternoon,According to my ovo bill, I’m on the following tariff:Simpler Energy - Economy 10 My property is an all electric flat, originally supplied by SSE but subsequently transferred to OVO.I have always been on economy 10. I have a smart meter, which was fitted by OVO. To ensure that I’m not getting fleeced, I want to check: the hours of the day that are deemed off-peak the price rates being applied to the off-peak and peak hours.How can I check the above? thanks in advance

Hi all. I am really confused. we have paid the tariff cost of £37.50 and are plugging in our car at around 18:00, the car starts to charge immediately. It will continue to charge until 80%when I check the smart charge says it cost £0 but on my OVO account it is showing that we have used x amount of electricity and it charges us for this. does this mean we have to pay the tariff and then another cost on top or do we get this money back the following month. it is really difficult to understand. thanks for any help. 

I have a Scottish Power IDH with is now 11 years old. Yesterday it stopped working and when it is switched back on it shows the electrical reading and gas reading and then switches itself off.I have an account with OVO for my energy how do I get a replacement IHD and have it programmed to my existing smart meters?Thanks in advance.

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits & a little help with your heating credits ?Especially as my Ovo Charge app has missing data. Tom…

What is the current unit rate and standing charges for gas and electric with OVO? My fixed deal ends soon so looking at the best options.

Who is responsible for informing customers they have been left on free vend for 6 years? I thought after seeking legal advise it’s the supplier’s responsibility, is that right? 

I have read up on the change in calculations, but our new direct debit makes no sense.We have £358 credit. We had a DD of £115. We usually have 65-85 usage per month between April and September, and £135-140 a month when the heating goes on.With the existing DD of £115, that means we would be at a generously rounded £220 credit come April 2026.Our DD was now set to £153, which exceeds our actual maximum usage of the last few years. That would bring us to a whopping £420 credit at the end of March.I tried to change it back to £115, but the system insists we will not have a month’s worth of credit.Can someone please manually change the direct debit back to the old amount? If not, what are my options other than cancelling the DD entirely and paying bills on demand, even taking a potential tariff increase into account? I would prefer to stay on DD, but not with forced overpayments that build unnecessary credit balances. I know OVO is currently having trouble proving that it’s crisis proof,

10 weeks ago we had a smart meter installed to replace our anytime and economy7 meters.The engineer who did the install said we’d still have economy7. When we booked the smart meter install we said we wanted economy7 as that’s how we get our heating.I contacted support to see when the economy7 readings would start to show and was informed we’d been put on a single rate. Only we’re still on anytime and economy7 according to the website.The OVO support said they couldn’t make the meter dual rate which was rather disappointing to say the least.The meter is an Aclara.I’m waiting for the back-end processing to finish and then I’ll make a choice.What are our options?Is the Aclara capable of dual rate?Could we approach aother supplier to get our reduced-rate heating again?Can OVO remotely get us to dual-rate once they get their act together?Would we need another, different meter? So many questions, so few answers. As approx 60% of our electricity use was economy7 this is going to cost us a fa

My app is not showing my overnight charging , it say connect cable to commence charging, but the car charged fine overnight and the app is reading the current battery level fine , so there is connection to the vehicle… 

Hello, So my plans when installing a 8kw solis hybrid inverter and 16kwh lifepo4 battery were not for export, just a protection for blackouts (the house now runs on UPS). It is also a first step to lower electricity expenses, as they will only grow when we get an ASHP. Eventually we may add some PV.  Our battery install is ready.  🙂Since our DNO uk power networks stated they would approve us to do 5kw export, taking the next step while it was all fresh seemed simpler.  I now have an export MPAN, actually with 8kw approved. Our smart meter is export-ready. But we do not have MCS nor flexorb (as I had no plan to export now, I saved the expense).  Is there an advantage to get MCS paperwork vs short-circuiting and setting up export to an utility operator that does not require it? Or is there anything to gain with MCS?  😉 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Been charging for5 months everything working now this happened. Charger seems not to connect, I’ve tried all sorts and can’t get it connected, even tried to connect just the car but getting nowhere  

This may seem a stupid question, but on power save do you get free gas or gas and electric for the two hours

Bills for electricity have gone up exponentially since Oct.Anyone else had this.Still have the old digital meter.Not having a smart meter. They would be even higher! Creep test found no change.

We have just had our meters changed to smart ones, however the app is asking for a new electric reading the gas is done ( date of meter change ) but the electric still has the old serial number and says reading to low please re read ( number lower as it’s a new meter) do I need to ring or does it take a while to change to the new system 

Hi guys, we have a heat pump system and between 0000 - 0700 our electricity usage is between 840Wh and 1.91kWh. Everything in the house is off and our hot water isn’t due to come on until 0700 so I’m scratching my head as to what it can be. It’s normal to wake up to my smart reader showing over £3.00 used by 0700 so have to sort it! 

I top up my pay as you go meter payment has been comfirmed but  money is not showing on meter help

My old RTS Meter (for off peak heating only) was switched off years ago - anybody in the same boat and waiting for a replacement?