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169
M
Carbon Cutter*
MikepCarbon Cutter*
 Smart meters
IHD and Meter says I’ve used £2300 of gas this billing period

As per the title my IHD and gas meter are displaying a stupid amount of gas usage (£2302)for the first three weeks of this month. (My total gas usage for May was only £16) In fact £2000 would be approximately 4 years gas usage for my two bed semi detached bungalow. My online account details show a figure which is as expected of £5.13 gas usage for this month.  why such a discrepancy ? also my online account shows readings of 5719 have been sent on 20th 21st and 22nd Juneyet my Ihd and meter display 63769.440 under meter reading.i tried querying with online chat only to be told that consumption varies and basically the meter is a smart meter and will be correct.  Fair enough if the meter is sending in accurate readings,  but if Ovo were to manually read my meter or ask for a manual reading they’d be getting the much higher read.  I did ask if the reading on the IHD is converted at some point to the reading they use their end but was told  no.  My electric meter readings coincide with wh

355
Firedog
Plan Zero Hero
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
 Complex meters
RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

Updated on 03/06/25 by Abby_OVO Check out our dedicated RTS FAQs page for more information.  RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve g

17257414
Blastoise186
Plan Zero Hero
E
Carbon Cutter*
EComerfordCarbon Cutter*
 My Pay As You Go account
Issue with Pay - As- You- Meter and Seeking Advice

Hello Everyone,  I am emailing on behalf of my 19 year old daughter who lives alone and has been experiencing difficulties with Pay As You Go Meter since  shifting to this method from pay monthly around 6 weeks  ago.   Since moving to this method, the consumption of both her electricity and gas has gone through the roof. She is a new build one bed upper flat and to date this month has had to find approximately £150 to ensure supplies. She  receives Universal Credit and Ovo are already aware that she is struggling to pay bills. She put £25 on her electricity meter on  Monday evening and there was only £5 credit left by yesterday lunchtime ! She is in debt of approximately £513 to the company but has not formally set up any  repayment plan to  repay this from top ups though I wonder if this is what is happening. She enquired about repaying but was told that  the minimum repayment someone could make was £80 per month which is not feasible for her and seems a way for the creditors to penal

595
Blastoise186
Plan Zero Hero
R
Carbon Cutter****
Robert44Carbon Cutter****
 Smart meters
Smart meter and Flying Lead - Suppliers

I have read about Smartmeter to Comms hub flying leads recently that resolve possible signal issues.Is Kaifa the only Smartmeter that you fit these flying lead to and does OVO supply both for new Northern UK installations ?

15817
Blastoise186
Plan Zero Hero
J
New Member*
John W SNew Member*
 Smart meters
Smart Meter readings

I have a Landis &Gyr Smart Meter E470 and have been told by OVO to submit the Smart meter’s  readings for FEED-in to the grid from my solar panels. How do you do it? I have tried to find such readings but without success. It seems the Smart meter only registers useage and not feed-in to the grid. Can anyone help me please?

30
J
New Member*
S
New Member*
StarkyNew Member*
 Smart meters
No hot water following smart meter installation

HelloA smart meter was installed two weeks ago and since then my overnight Economy 7 hot water boiler has stopped working. Despite asking for an engineer to reattend to check the meter has been installed correctly, OVO have repeatedly stated that I should contact an electrician/heating engineer (not sure which as I am no expert) to assess the issue before they will do anything. I have told them it is their responsibility to do this as the boiler only stopped working after the smart meter installation and I refuse to believe that its break down is an unrelated co-incidence. The storage heaters are working but there appears to be no power going to the hot water boiler as It has two elements neither of which are now working.We have now reached a stalemate and I have had no hot water for over two weeks.  I see from similar threads that this is not uncommon and I am very unhappy at OVO’s lack of customer care. Any advice on how to proceed from those who have had similar issues. Thank you.

403
Firedog
Plan Zero Hero
K
New Member*
kayleigh cNew Member*
 OVO Live
topping up

Hi I’ve been trying to top my meter up for 2 days and it isn’t letting me threw the app as my card does not work at pay points 

303
Blastoise186
Plan Zero Hero
C
Carbon Cutter*****
CorgimajorCarbon Cutter*****
 My account
1 month in credit by 31/03/26, is this fair?

I've recent renewed my fixed price agreement with OVO with a 1 year fix  running through to 12 June 2026.  My previous agreement would have lapsed prior to 31/03/26, so I was always a bit on the fence with the fairness of the DD calculation by OVO as I figured who could really pin down where variable energy prices and the "cap" prior to this and if I wasn't fixed then 🤷‍♂️. Now however as an OVO customer for 5 years at the same address with a very stable electricity only demand and with a fixed price that goes beyond 31/03/26, I'm questioning the fairness of this DD policy from OVO which is still insisting I have 1 month DD credit by 31/03/26.  In the guide it says this date is chosen to take account of uncertain customer demand through the winter period, but I don't think this fair.  Is this DD pricing policy driven by the energy regulator or is it just a very blunt instrument OVO has chosen to use to reduce their less reliable customer debt.Finally, do OVO intend to roll this date f

120
C
Carbon Cutter*****
S
Carbon Cutter*****
shetlandCarbon Cutter*****
 Smart meters
Does a smart meter cut power whilst it does an update ?

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

10719
Blastoise186
Plan Zero Hero
C
Carbon Cutter***
ColliesRGreatCarbon Cutter***
 Smart meters
Difficulty in getting OVO to swap RTS Meter over

Good morning, we have been trying for a few months now to get OVO to change over our RTS meter without success. When the first engineer came out he said he was unable to swap the meter as it required a senior engineer to do the work. Weeks later after much pressing OVO we got a 2nd engineers appointment for them to come out and swap the meter. However when he looked at the setup he also said he was unable to swap the meter, but he provided us with the reason why.It is due to our RTS meter being inside the property beside the fuseboxes and not outside in the white box with the main meter. Apparantly they need an electrician to carry out some work first which the engineer is not qualified to do.It seems ridiculous that after the first engineers visit this was not picked up and was only noted at after the 2nd engineers visit. The whole OVO setup regarding RTS meter swapping seems broken at best. With the switch off date being two weeks away we are no further forward.Following a recent cal

16114
C
Carbon Cutter***
N
New Member*
niniadNew Member*
 My account
Changing name of account holder - no contact with ex-partner

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

291
Blastoise186
Plan Zero Hero
Gingernut49
Carbon Cutter*****
Gingernut49Carbon Cutter*****
 Electric vehicles
Direct Debit wrong - Car Charging not taken into account!

I’m getting so very frustrated with Ovo after so many years!Every three months or so I receive an email telling me my DD is increasing to an unaffordable amount (I’m a pensioner only on a state pension). I cannot afford a direct debit of £284!!!!!60% of my usage is charging my car!The direct debit calculations don’t take into account my car charging rebate each month.Each time I actually manage to speak to someone my direct debit is put back down to an affordable amount again. I’m always in credit, check my account every day and, if it’s low, I top it up.I’ve written complaining but no-one has got back to me.

516
B
Carbon Catcher*
C
Carbon Cutter*
ConfounderCarbon Cutter*
 My account
Live chat bot seems to have been hobbled?

For various reasons, I can only submit meter readings via a live chat with an adviser. You have to go through the bot first. This has generally been relatively uncomplicated. However, on the most recent attempt, several conversations were spontaneously terminated by the bot. I was only able to access a human after giving a false answer to a question about pay as you go meters. Anyone else getting this??

615
C
Carbon Cutter*
J
New Member*
JanleeNew Member*
 My account
Rip Off

Went onto a fixed rate in February, my account is over £230 in credit and got email today to say they are putting my payment up £24 a month! Why?All the time I was on the variable rate I have always been at least £200-£300 in credit and never increased, now I’m not paying enough.  Not good enough. Been with OVO for years, when fixed rate up will be leaving.

19814
P
Carbon Cutter*
L
New Member**
Lorna CNew Member**
 My account
Increase in direct debits

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

884
P
Carbon Cutter*
P
Carbon Cutter*
pandagCarbon Cutter*
 My account
I am so upset - they doubled my direct debit! (no discussion with me, nothing!)

I am disabled and i was put onto a direct debit amount, which whilst still ridiculously high amount for one person, i get that energy prices are through the roof now, but they agreed to it as long as i keep to the dd.In march they emailed me that they were going to put it up by 50% i rang up and after speaking to a manager she agreed to keep it at how it was, and that if i can at some point, up the amount to pay off more towards the debt in the future i would let them  know, but most importantly she GUARANTEED ME, they would not put it up without speaking to me and see what i can afford first.Guess what, this morning i got an email, not discussing it with me, or asking me what i can afford,  just a joyful declaration from ovo that my direct debit is now doubled.The ONLY thing in my favour is that my next debit date is not till 17th so best part of a month, i only shudder to imagine what would happen if it was in a few days time (any changes to dd need at least 5 working days otherwise

230
P
Carbon Cutter*
Day
Carbon Cutter*
DayCarbon Cutter*
 General
Power move not updating in dashboard

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.I need helppppp 😢 

695
Day
Carbon Cutter*
A
Carbon Cutter****
AGKettCarbon Cutter****
 Electric vehicles
Does the Charge Anytime App need the Ohme App to find EV

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

14014
A
Carbon Cutter****
C
Carbon Cutter*
Chris WesternCarbon Cutter*
 Electric vehicles
Free EV driving miles

why do you not give mercedes drivers free miles? only some drivers? 

111
Ben_OVO
Community Manager
G
Carbon Cutter*
GreenChargeCarbon Cutter*
 Electric vehicles
Genesis GV60 registration to the OVO Charge Anytime App

Hi,Genesis GV60 is eligible and listed under Hyundai. But unable to register it to the App as it asks for Hyundai user account credentials (to connect to Hyundai's BlueLink). Genesis is a separate entity than Hyundai and has its own user account (and connectivity app 'Genesis Connectivity Services' - GCS). Please advise on how to register Genesis GV60 to the OVO Charge Anytime app. Thanks

727
Ben_OVO
Community Manager
R
Carbon Cutter*****
Robbo4962Carbon Cutter*****
 Electric vehicles
OVO Charge Anytime - How do I connect both my Audis?

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

14416
R
Carbon Cutter*****
H
Carbon Cutter***
HK17Carbon Cutter***
 Home and heating
my property is using over 30kwh per day with no heating on (air source heat pump) when no one is in the property - how can i check what is using up the energy?

I have just looked at our usage and don’t understand how over 30kwh is used a day when no one is in the property and over 40 when we are home, with no hearing on? How can I check what’s going on? 

15716
Ben_OVO
Community Manager
S
Carbon Cutter***
SteveBerningCarbon Cutter***
 My account
Underestimated Usage

I today noticed a big difference between an email that said I had a £1,169.70 credit and my App account now saying I owed £513.27. i don’t get the estimate issue as have a smart meter, that is what they are for, no?But here’s the kicker, I now have an email today (11/6) saying why. The email says they are not allowed to go back more than a year and they calculate they charged me £2,746.40 instead of £4,059.32 (£1312.92 undercharged). it seems because I was overpaying (and took a credit of £1,000 on 26th June 2024) my balance was £3,982.55 in said period so they would credit me the £76.77 shortfall only.Surely penalising someone for having too much credit is against the spirit of Ofgem’s rules.I have budgeted a certain amount of money and suddenly i am being charged an extra £1,236.15 (45%) for a period that expired over a year ago. If I had merely paid the minimum amounts or taken that £1,000 16 day earlier then I would be £1,000 better off. That’s got to be wrong

16014
Emmanuelle_OVO
Community Manager
waltyboy
Plan Zero Hero
waltyboyPlan Zero Hero
 OVO Beyond
OVO Beyond 2 hours’ worth free electricity

Limited to OVO Beyond consumers, the upcoming offer of 2 hours free electricity per week comes with quite a few caveats:By joining the Offer, eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, subject to the exclusions noted in these Terms.   You can join up to the Offer within the OVO Energy app from 22 April 2025, with the first weekly selection window starting 28 April 2025, the first week of free electricity will be 5 May 2025. The Offer will close to new joiners on 31 July 2025 and the free electricity slots will end 31 August 2025.  Worth noting is that the offer is for a maximum of 1kWh per hour, and therefore by definition limited to a total of 8 kWh in any calendar month; you can’t rollover to a subsequent week any unused free kWh entitlement, and the available slots for any upcoming week are booked a week in advance…the slots themselves are liable to be changed as we go through the summer. And of c

233640
waltyboy
Plan Zero Hero
T
Carbon Cutter*****
teresa.sullivanCarbon Cutter*****
 My account
can you have 2 online accounts as my mum is also with OVO

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

854
T
Carbon Cutter*****

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