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I have read up on the change in calculations, but our new direct debit makes no sense.We have £358 credit. We had a DD of £115. We usually have 65-85 usage per month between April and September, and £135-140 a month when the heating goes on.With the existing DD of £115, that means we would be at a generously rounded £220 credit come April 2026.Our DD was now set to £153, which exceeds our actual maximum usage of the last few years. That would bring us to a whopping £420 credit at the end of March.I tried to change it back to £115, but the system insists we will not have a month’s worth of credit.Can someone please manually change the direct debit back to the old amount? If not, what are my options other than cancelling the DD entirely and paying bills on demand, even taking a potential tariff increase into account? I would prefer to stay on DD, but not with forced overpayments that build unnecessary credit balances. I know OVO is currently having trouble proving that it’s crisis proof,

Beyond gas credits didnt show on my last bill, I’ve opted in and chosen the slots in the app, and the app says I’ve claimed 12 hours so far (that includes 4 pending.).On my bill it says ‘opt in’ and shows £0 credit. Can anyone from Ovo help with this?

 It seems quite straight forward doesn’t it? You stick a thermostat on the tank. If the water is cold you turn on the boiler/heat pump and heat it back up again. What’s the problem?Well if you know where heat is going and where it is being lost you make changes to reduce your losses.So I have an old (ancient?) 160l copper cylinder with around 1” of crumbly foam insulation. It has an additional insulating jacket and recently I have added further insulation (10cm thick Diall insulation roll – the stuff made from recycled plastic bottles).In June I added four temperature sensors at approximately 1/8, 3/8, 5/8 and 7/8 down from the top (this equates to around 20l, 60l, 100l and 140l of hot water above each sensor). I can also measure the indirect coil flow temperatures in and out, and the temperature of the cold water entering the tank.The first thing to note is that water is actually quite a poor conductor of heat. You need strong convection currents or stirring/mixing to get a volume of

Hello, So my plans when installing a 8kw solis hybrid inverter and 16kwh lifepo4 battery were not for export, just a protection for blackouts (the house now runs on UPS). It is also a first step to lower electricity expenses, as they will only grow when we get an ASHP. Eventually we may add some PV.  Our battery install is ready.  🙂Since our DNO uk power networks stated they would approve us to do 5kw export, taking the next step while it was all fresh seemed simpler.  I now have an export MPAN, actually with 8kw approved. Our smart meter is export-ready. But we do not have MCS nor flexorb (as I had no plan to export now, I saved the expense).  Is there an advantage to get MCS paperwork vs short-circuiting and setting up export to an utility operator that does not require it? Or is there anything to gain with MCS?  😉 

Hi,Unlike many of the other posters, I’ve had the opposite problem of paying too much for a charge.The car reckons it received around 17kwh of energy last night (which seems about right, as it was at 70%), but both the Hypervolt app and the OVO Charge app reckon they only supplied 3kwh. I’m guessing physics hasn’t changed and more likely a computer glitch, but thought I’d raise it with the forum.  Colin 

I've recently switched suppliers but my Hypervolt charger needs me to remove the schedule from the OVO app. The OVO app looks to have removed me from the plan already. What do I do?

I have charged twice (end of Nov and once in Dec) and the miles have not been deducted from my allowance. Does this mean it has been charged at full rate? Also, how do I get the miles retrospectively deducted - not sure if someone at OVO can answer this for me? Just to clarify my VW app had a password issue which took VW 2 weeks to sort - so its likely linked as the OVO charge app wouldnt have been linked to the car - but I still have my miles to use. 

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Hi guys, we have a heat pump system and between 0000 - 0700 our electricity usage is between 840Wh and 1.91kWh. Everything in the house is off and our hot water isn’t due to come on until 0700 so I’m scratching my head as to what it can be. It’s normal to wake up to my smart reader showing over £3.00 used by 0700 so have to sort it! 

I top up my pay as you go meter payment has been comfirmed but  money is not showing on meter help

I’m getting quite confused with solar & battery used with anytime.Is this even possible on ovo? I seem to think I might be best changing to octopus, we are looking at getting solar and a Powerwall 3 installed, we are currently using charge anytime with an indra pro and the more I look the more i’m confused if we can A: actually charge the car when excess solar, assuming we generate enough, B: use any kind of time of use tariff with anytime to charge the battery at a cheap rate C: have this battery boost addon with a Powerwall? I can’t even see battery boost any ware on my ovo page, D: Export rate prices, I think ovo will pay 12p excess for a install not done by them?

Hi, is anyone else having problems with the contact centre? Each time I call, it can take from 30 minutes to an hour with an issue not being resolved and most of the time stuck back on hold. I have called 8 times in the past 3 weeks, assured of calls back which hardly ever happens. The whole issue is a had £700 credit on my gas and £200 debit in my electricity, to me an easy fix, transfer £200 over and refund my my balance. This call took over an hour to do, to be told my gas smart meter hasn't worked for over 2 years, so cannot refund until they get a meter reading. I've explained on every call, the digital display does not work, so I cannot get a reading, so need an engineer to come out and fix the meter so I can get a refund. Again an easy fix, but somehow this seems an impossible task to get an engineer out, even after 3 weeks. Can anyone please help?

My new SMETS 2 meters were installed in mid September.  Since then, there has been no change in my account page.  The last entry there was that my electricity and gas were to be supplied from 5 May.  My smart gas meter does not appear to be sending any data, I’m only getting a feed from the electricity meter.I would like an idea of my usage, given the state of the fuel industry at the moment, I would at least like to have an idea if I will be in for some nasty surprises downstream. 

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

I live in a 3 bed semi and have for the last 15 years. Recently switched to ovo and then had the smart meters installed .My usage has crept up over the years like everyone's. Now on OVO with smart meters and nothing has changed in my home  my monthly usage/direct debit has gone to £246 a month that's a second mortgage any ideas why my bills have double since i switched to ovo?

Hi Had to change to smart meter due to telesignal switch off. Used to have total heating total control. Economy 7 doesnt heat my storage heaters enough. Requested change to single rate and ecaul sent to energised port 5 all the time. Ovo have refused this to send ecaul after changing to single rate. Its cold and don't know what to do next any help would be really appreciated at this time. 

pros and cons of having a smart meter please?

Hi,I have recently had a Vaillant aroTherm Plus heat pump installed, which is eligible for the Heat Pump Plus add on.I have entered all details in the eligibility checker and got a message back saying that OVO will get in touch in the next 5-7 days. It has been more than 3 weeks and I haven't got any correspondence with OVO.I have sent an email to OVO, and also I have been redirected to Heat Pump department but the line just drops after a while.I have exhausted all communication channels to get to some one to no avail.Any recommendations as what to do now? Basically their tariff is the main reason I signed up with OVO but I cannot do a simple thing of adding their tariff.

Little help with heating ?. It states on ovo beyond that a little help with heating if you join each week you will get 63p credit to bill each week now on week 4 (signed up every Monday as asked) still not reciev3d any payment yet, could ovo explained when this will be paid.

My old RTS Meter (for off peak heating only) was switched off years ago - anybody in the same boat and waiting for a replacement?

I received my Warm Home Discount a few weeks ago so I called Ovo to tell them I would be cancelling my dd due to being in credit. The lady I spoke with didn't disagree with me. But now I'm getting phone calls from them, and when I called them today to lower my dd as my usage is far less than my monthly payment. The person I spoke with said he could get it down to £90 from £123 but only if I set my dd up starting this month. Apparently if I wait until I have used the credit then set the payments back up it will cost more.Looking at the ovo app to set up a new dd is going to cost nearly £145 per month!Any thoughts on this anyone?

Switched away from OVO back in June. In July the final bill was provided at £0.14 in credit on the 18th of July.On the 31st of October I recieved an email saying that a bill was outstanding and that it needed to be paid otherwise my credit score could be affected. The bill is £36.52 from the 18th of July, in direct disagreement with their first bill.Its been 3.5 months and now we owe them. I cant see why a charge is on the account, as we switched provider so arent on OVO to get a charge in the first place.On the 31st of October I emailed hello@ovoenergy.com and got the automated:Thank you for getting in touch.You should get a reply within 48 hours. At busy times, it can take a little longer to reply. Please know that we’re on the case and there’s no need to get in touch again. After getting no response, I sent the email to complaints@ovoenergy.com on the 6th of November. Its now the 11th of November, and I havent had a reply, but another email. Your OVO account: you have an outstanding

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike