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Hi, i received an electric blanket a few months ago very grateful has I suffer from ME  & various chronic illnesses it never really got warm had to have it on 9 now wont work at all contacted OVO but they say need to come to the forum for help, so here it is Help no idea who to contact! 

 It seems quite straight forward doesn’t it? You stick a thermostat on the tank. If the water is cold you turn on the boiler/heat pump and heat it back up again. What’s the problem?Well if you know where heat is going and where it is being lost you make changes to reduce your losses.So I have an old (ancient?) 160l copper cylinder with around 1” of crumbly foam insulation. It has an additional insulating jacket and recently I have added further insulation (10cm thick Diall insulation roll – the stuff made from recycled plastic bottles).In June I added four temperature sensors at approximately 1/8, 3/8, 5/8 and 7/8 down from the top (this equates to around 20l, 60l, 100l and 140l of hot water above each sensor). I can also measure the indirect coil flow temperatures in and out, and the temperature of the cold water entering the tank.The first thing to note is that water is actually quite a poor conductor of heat. You need strong convection currents or stirring/mixing to get a volume of

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3) and separate meters for Lighting(2). The supplied monthly bills do not detail which meter reading (actual or estimated) relates to which meter. In order to establish reading data to each meter i am keeping a separate spreadsheet. Could these bills not show “Meter - Reading “ for each meter with their MPAN no alongside?

An Air Sourced Heat Pump in useNow having had practical usage of our ASHP (Air Sourced Heat Pump) I thought it might be a good idea to update the story with a look at how it has performed over the months, including the start of the current winter.After the install our heating needs have been well catered for. It is important to understand that a heat pump does not operate like a gas boiler. The ‘instant’ heat does not happen in the same way and therefore it is suggested that any temperature set-back is relatively small. We have a single temperature zone set at 20 deg C throughout the property and set-back to 19 degrees overnight. What this means is that the heat pump never needs to suddenly reheat the whole house by several degrees and in fact, the comfort level in the property is higher than previously experienced.What does have to be taken into account is that the heat pump can either heat the home or heat a hot water tank and therefore it is important to time the switch over to prov

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please?

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate).

i’m old, stupid & clumsy - knocked the remote control box on the floor. box on wall lost communication with it. RC box display is blank, so power is lost. Need to get inside to fix broken wire. How?

Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this?

Hi, I had credit on my public charging voucher from my month i was with ovo. I have since left and the credit has disappeared too ? Is that normal as the voucher had a longer expiry code and I was entitled to that voucher 

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

I’m looking for recommendations for a Gas Safe engineer in the Nottingham area who specialises in commercial installations.We currently have a domestic G4 gas connection (max ~65kW), but we need to upgrade to a U16 meter to support a 112kW load. We are finding the process with Cadent quite slow and are looking for a regulated professional who can: Advise on/handle the pipeline upgrade for commercial use. Ensure everything is fully compliant for future supplier inspections. If you’ve had work like this done recently or are an engineer who can help, please drop a comment or DM me with your details/company name.

Hi, hope someone can help. Had a new pre paid gas meter installed last Monday after mine had failed. Unfortunately OVO have not supplied a new card as they said they would, shops they stated stoke them don't. Fortunately I have located a shop with OVO cards, OVO have sent me 2 codes that don't bloody work...what fo I do know?? And to top it all the customer service personally said he couldn't help me due to his shift finishing in 2 minutes 😱😱😱😡😡😡 can someone help. 

On 29 December 2025 I sent an Official Complaint under the Protection from Harassment Act 1997 to Ovo Energy stating that I have never been a customer of Ovo Energy and that they must stop sending threatening letters and demands to the "Occupier" at my new address.  Ovo, in an auto reply, said that they would respond to my complaint "in no later than 2 working days". Ovo has never replied.I then posted a complaint on trustpilot and Ovo replied on 9 January 2026 saying:I'm really sorry to hear about the ongoing issues you're having and any inconvenience caused on our part. Just so you know, as the bills are addressed to 'The Occupier' you wouldn't be expected to pay this. I'd advise speaking with your Landlord or Lettings Agency so that they can trace the final bill back to the previous tenant and then the letters addressed to 'The Occupier' will stop being sent to your property.  I replied to Ovo the same day and told them that Ovo already had all the information regarding The Lettings

Hello,I bought 2 Ken Carson tickets for the 16/03/26 event, this was on 18/12/25 have an email showing details of them on Ticketmaster but cannot see anything on AXS or OVO apps and I am concerned (edited by moderator).I need confirmation please that will get these two tickets, also took out insurance? I await your confirmation on the same. Kind Regards,Anthony Fielding

Hello as of yesterday the light on my smart meter is constantly blue and it's been making a constant beeping noise even though the signal seems fine and the battery seems ok and there's 10 days credit 

We've recently moved to an apartment 10 days ago. Looks like its an all electric apartment. We only have one heater on and its set at 15-16C. We only cook(induction) once a day and have only used the washing machine three times. But based on the smart meter readings we are averaging 30+ kwh per day. We've kept heating to a minimum (just the bedroom heater is on), no heating in living room at all. No other appliances like TV is used. I have a laptop that I charge for approx 2 hours then unplugged for the rest of the day. The apartment is on Economy 7 so the smart meter give 2 readings. From Jan 12 to 15, no one is in the apartment but still there's electric consumption of approx 5kwh per day.  My previous apartment I only consumed approx 150kwh per month so I'm confused as to why I used 200kwh for one week. Is there any reason for this? Maybe the meter is faulty?  

I cannot access the app, this morning I’ve had to change my password on the website and when I try and access the app I cannot even change my password on there

Hi. Does anyone know if there is going to be anything to replace the free 2hrs gas per week on Beyond? I usually find out after it's already started as I don't get notified and only find out because I accidently come across it in the forum. I miss out on the first couple of weeks because unless I re-download the app it doesn't show on there either.Any heads up would be appreciated. TIA.

We're victims of the termination of heatpump plus too. I'm speechless and out of pocket after changing to OVO, getting the Internet connection for the heatpump and, after complaining, a smart meter fitted. Even now this tariff is still being advertised. OVO staff seem not to have been informed of this change, as we were told we could go straight onto the tariff as soon as we had the smart meter. Oh well, off to another energy supplier I suppose. Very disappointing, to say the least.

Looks like I have issues with my smart meter, it’s not sending data to Ovo.I have a smart meter health check booked for the end of the week,but in the meantime, what are the consequences.re: charging at home & receiving charge anytime credits & a little help with your heating credits ?Especially as my Ovo Charge app has missing data. Tom…

my Mitsubishi Ecodan Remote Control box went blank after I knocked it on the floor (yes, I’m old, stupid, and clumsy). I DO NOT LIKE the Ecodan User Interface so tried to get alternative - was told it could not be done, so ended up with quote for £675+vat for the sale & commissioning of a new Mitsubishi Ecodan Remote Control box. strikes me as a bit high. Comments?

Here is an extract from the table showing my gas usage yesterday evening. As you can see, two values are recorded: 8.30pm and 9pm. If usage is recorded at 8.30pm, does this show what has been used between 8pm and 8.30pm or what has been used between 8.30pm and 9pm?

Good morning!I had a smart meter installed on 5th January. This was as an upshot of the RTS switch off. I live in a two bedroom flat middle floor with night storage heaters on Economy 7 tariff. The smart meter display is indicating that I’ve accrued around £17 of electricity use in 48 hours. This seems excessive as I have two night storage heaters linked up to come on during the Economy 7 tariff and a hot water immersion heater timed to come on between 3am and 4am. I spoke with Ovo Energy and the representative mentioned that the data from my smart meter hadn’t been uploaded to their system and could take up to 6 weeks to do so. I’m a little concerned that by 6 weeks I’ll have racked up a significant amount of usage. Prior to this I was using approximately 400 - 450 kWh in the winter months at around £100 a month (with meter readings submitted). Would anyone be able to let me know if the meter takes time to ‘settle down’ or if this could be an issue in the way it’s been installed? Than