Extra Support

Good morning all! We are an AC company and have a customer who requires unit replaced. The problem is that the outdoor unit was installed (probably with no permission) into a restricted area with SSE stickers of no entry all over it. What is the best way to request access to said area for removal of the system? Need to do things properly and can’t seem to get through to anyone helpful. TIA Mr HVAC Ltd

Solar panels were fitted over a year ago and despite many messages I can get MCS certificate to claim payment for electricity i send into the grid. What can I do?

Had anyone heard about when OVO is going to issue the £150 Warm Home Discount for customers on certain benefits such as Universal Credit ? A friend of mine said she received a letter/message from her supplier stating that she is to receive it on her next bill. With winter right around the corner, it would come in handy !!!  Thanks y'all !!!  Mike

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

 Thank you for taking the time to read our issue i do understand its very long with a lot of information but hoping someone can help resolve.**Please note that my Mum is the account holder who is 74 and is becoming very ill and very stressed and worried about this and we have provided both written and verbal communication to OVO advising i can speak on her behalf , this has been ignored on every occasion we contact OVO***We did start a thread on this back in December last year but thought it best to start a new one as i have more knowledge / information regarding the issue as its still not been resolved.Back in Aug /Sept 2022 we had a  power cut in our area for around half a day , once the power came back on i went outside to check our traditional style meter to provide the readings for OVO and the LCD  display was blank and although our power was still working with no issues we were unable to provide a meter reading (our last submitted manual reading was in June 2022)We contacted OVO

Hi there I’m wondering if any of you know why £150 has been credited on to my electricity on my smart meter I have no emails from Ovo regarding this added payment & I know what you all must be thinking that it’s the warm home discount but I received that back on November has anyone else had this payment? I spoke to my sister who is with another provider for her gas & electric & she said she had £130 added to her gas & it a financial assistance payment my mum who is with the same provider as my sister also has had £130 added to her meter as well & was given word from said provider of a financial assistance payment but I’ve had &150 & absolutely no idea why surely it’s not the warm home discount that’s been mistakenly paid to me can anyone shed light or has anyone else had the WHD & have now received this payment with no word about it I’m freaking out that it’s been a mistake & il be made to repay this back meaning il have debt on my meter please help

I’m trying to understand how the average household energy bill would be reduced by £170 (or£117 according to different sources)? I received a letter today saying that the reduction in my case is £23.90. I’m just curious (putting aside any political discussion) how it was counted? What am I missing?

Good Afternoon all.Does anyone know if OVO have specific plans for those on Low Income / Universal Credit?My mother passed recently, I am not able to work at the moment, and I am currently in a 3-bedroom house (Downsizing in future) meaning full Housing Benefit is not paid due to the two extra rooms. This will be the case until I can find more suitable accommodation  in my local area, and it leaves me with very little each month on which to live. I’m not seeking to pay by Direct Debit, but I do pay online each month when the bill arrives. I was just wondering if OVO have a cheaper monthly tariff for those with low income.

Hi there!  I have received my warm home discount £150 voucher.It's telling me to take my voucher to my local post office as its come on the letter from Ovo.  I want to know,  do I take my pre payment key/card  to the post office also??? Any information would be much appreciated!! 

 Help !!! I need help to pay my bill I cannot sleep????Is there a charity I would be so grateful  Hi I have have several issues with OVOsince they took over sfe? Anyway we have an arrangement I pay monthly and amount that is affordable to me they agreed  each month I have never missed c , I have several health issues and have more bad days than good ,They send the man to read the meter as they say it's estimated every time my caretaker says I show them where the meters live  they don't come down the stairs and walk past ,I have reported this to OVO nothing every time I speak with them each one tells me something different , they don't bother reading above on the system and say I haven't paid this month than they say for miss a payment you get charged I have not missed one month for years ,I'm told by step change they should be chasing those who don't pay anything  not you least they get paid something rather than nothing. The bill seems to go up up and up is there any help to pay some

I have just tried to get a free electric throw /blanket. However, OVO have stopped issuing them now (10th January 2025), as they have had a lot of demand, and ran out of stock. 

Anyone else being forced to change their direct debit due to 'impending debt'?Apparently OVO don't think my current direct debit level will cover the final amount owing for the year, so they've already sent me two letters from their Collections Department, talking about 'how much debt' they think I will have if I don't rectify my payment. Bear in mind I haven't missed a payment and have been pretty good at giving monthly readings, so I'm not in 'debt', as they so succinctly put it, they just think I will be, despite the 'shortfall' being quite manageable.OK, so I acquiesce to this veiled threat from Collections and attempt to increase my direct debit payment. But it turns out I can't choose what that level is, they decide based on what they think I'm going to owe.This would be great, however their projections for what they think my overall useage will be have been found to be wildly inaccurate.OVO, I'm a grown-ass man, I think I should be allowed to decide whether I think I need to cha

I have previously spoken to some of you regarding an Air Source Heat Pump System.  I had such a lot of help and you were all wonderful putting my mind at rest. Well now my disabled partner has just come out of an unexpected hospital stay.and is recovering from a severe infection.  We still haven't had our heating system replaced so we are relying in electric fires as its getting chilly.  Is there anything OVO offers as obviously I don’t work my electricity bill is going to rise sky high but I need to keep my partner warm and we live in a rural area. Any ideas??  

What’s the pay off your debts scheme about ? Thank you

My father has recently passed away. For ease we always had account in my name and the dd came from my account. So we rang OVO to say house is now empty, can we please reduce DD to a more acceptable amount until house is sold. Apparently this is not possible! So it was suggested that as account had a very large credit balance that the DD was cancelled and future bills would come off the balance. All seemed ok.Since then I have had daily phone calls from collection agents, telling me the DD has been cancelled. This is now verging on harassment. How can I stop this?

Hi all, Newbie here. I had a great online chat with a chap called Jay, would love to leave him a good review, but where is the link for it, it wasn't supplied at the end of the chat? Thanks  TetrusB. 

I keep getting texts saying I owe money - I have never had an account with ovo. Are they genuine? 

I've been told OVO have opened up their customer support package scheme for free electric blankets, is the criteria really strict or are is it not true? I'm on low income (benefits) with 2 children (10&2) have physical and mental illnesses and all i get offered is financial advice.Is it because I'm pay as you go so don't have any debt with them?

In July 2022, I was moved to the simpler energy variable plan (electricity only), as my previous fixed 2 year plan had ended.  I didn't have any choice in this as I couldn't afford any other fixed rate plan on offer.  I’m on a Smart Meter.  Direct debit payments were steadily increased until in Jan this year I reached the limit of what I could afford.  I cancelled my direct debit, paid the Feb bill by credit card a day early and have now set up a Standing Order for the maximum I can afford to start 1st of next month.  My latest usage tells me I’m in credit to the tune of nearly £50.  I was paying 0.32p per kwh but since my DD was cancelled Ovo have increased this to 0.36p which of course has only made my life harder.  You can’t get hold of anyone to speak to and the only time I managed that they were utterly useless.  I’ve sent emails but have never had a response or even an acknowledgement, the (edited by moderator) Chat Bot is useless.  I have to go with an SO because I need to manag

Hi, need help! I was taken to court by OVO without my knowledge as I had moved to a new address. I saw my credit report and realised I now have CCJ. I’m attempting to pay the balance in full to get it removed from my credit file, however I have no details of who to pay to, the account to pay into etc. I called OVO customer services but they weren’t able to help, and were giving me different amounts. I want to pay the ccj debt but don’t know who their legal team is. The ccj was filed on the 23rd of August, which means I have to pay by 23rd September to get it removed without waiting 6 years. Does anyone have the details of their legal team, who I can contact and confirm the judgment with? Thank you