Switching suppliers and moving home

I have had the “Sorry you are leaving us” email from OVO today, which turns out to be an “erroneous Transfer” error, I know this is supposedly a Human Error as I never requested it, what I do not understand is, if I want to send you a message, speak to you via phone, or just have a look at my account, I need to submit my full name, account number, password, and email address. Yet someone can transfer me to another supplier by typing in the wrong Meter Point Number. I think you have problems with either your security or protocols. You should at least check with your customer that this is the case before sending “Sorry you are leaving us” emails, I am now told it will take between 12-18 weeks to resolve, I am not happy with this outcome after spending 1.5 hours on the phone and messaging you about the problem.

I am contacting you's today because of the exit fee's that have been applied to my account for leaving, i am currently not on a plan with ovo so( should not have an exit fee for leaving )  I have been charged 90 odd pound twice.  I have recently decided to leave you's after learning that ovo is joining eon. I will not be staying with you's for this reason.I was not informed by ovo about this change. And i will not be part of eon, a company that was on watchdog before, and have disgusting customer service that i dealt with previous when i first moved in to my property and they tried to bill be for a time period, before i had the tenancy or keys to the property.  I have contacted ovo but annoyingly can not get through to any one being a Sunday.   

So my term is ending in July, I now have battery + solar and ovo doesn’t make a lot of sense to stay, even been advised that switching is my interest from ovo customer support to make the use of the battery.I haven’t actually received any SEG payments yet, am due my first one within 8 weeks from June 1st I’ve been advised, but since its Quartey what happens if I switch? I’m assuming it gets credited to my Ovo account which is already insanely in credit due to anytime charging messing up dd estimations.Would I loose SEG from June if I switch in July? payments for SEG just seem to confuse me and as I haven’t received anything yet I’m just assuming its credited to the account?I’d prefer to stay with OVO for convivence but when competition works out drastically cheaper to switch it doesn’t make sense anymore to stay.

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.

Hi, I moved to my current property about 2.5 years ago. OVO was the supplier at the time, so I opened an account with them, used it for 5 days, then closed it and switched to a different supplier. I paid in full for what I consumed during that period.I’ve now received a letter addressed to “the present occupier” stating that someone at this address owes £300 and that debt collectors will be sent. The account number on the letter does not match the account number from my old OVO account.My guess is that the debt belongs to a previous occupier. Has anyone been through something similar and managed to resolve it? Thanks!

Greetings, Due to the recent news the OVO is more than likely going to be sold to E.on I decided it was time to switch suppliers for my duel fuel. While I’ve never switched suppliers before, am I right in thinking that the companies will sort everything out between themselves and from OVO’s point of view I should be good once I manually send my monthly meter readings due on the 23rd of May as that’s the day that seems logical to switch on. Will providing those meter readings to OVO be enough (along with a picture of meters for security’s sake for records) to see the transition go smoothly from this end? Thank you for your time. Regards,Woo

I have just switched supplier and received an email (no-reply) from OVO asking me to provide a finalmeter reading on 9th and 10th March. I submitted meter reading on the 9th but by the 10th ALL my meter readings have been removed. Is this normal practise? Fortunately I do have numerous screenshots of my meter readings, and I am in credit so will be owed a refund at the end of 10 weeks. However, while I appreciate that the account remains active until then, I don’t understand why the meter readings, a crucial part of the data, have been removed! Help, anyone?

Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2021 and have had nothing but positive experiences so I was keen to stay with them.So I notified OVO immediately of a moving out date of 31/12/2025 whilst also asking for the Direct Debit (DD) to be cancelled with immediate effect (I believe this was requested with ample time). As we were a considerable amount in credit already, we were told OVO would just use that amount to cover the final bill and refund the remainder. We also had a smart meter fitted so any final readings would be automatically submitted to them.Fast forward to 01/01/2026 and OVO had taken the supposedly cancelled DD out of my account. I've also had an email with the amount to be refunded to me, however it’s considerably less than what’s in credit in my account now the la

I am at my wits end. I am currently subject to my fourth erroneous transfer. I live in a block of six flats. Most are rented. Everytime someone moves out, my supply is affected. I got an email stating my final bill, they cancelled my direct debit etc. I phoned immediately to OVO, explained that the transfer was erroneous, they said they would reinstate my account.  I have a smart meter, use the app on my mobile. But today, my balance was in credit at over £800, now it it is showing a defecit of £672. So they have somehow credited someone else with my money, and lumped their BAD debt onto my account - AGAIN!!! . How on earth can this keep happening?????? My name is on the account, I have a SMART meter. I think I may be being scammed by other renters. I am considering reporting this to the Police as Utility Fraud. I am disappointed in OVO. Any suggestions???? 

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.  I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.   I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

Hi, my mum is moving house in the near future and has been contacted by someone using the number 0330 818 1406, claiming to be from Ovo. The call was terminated mid-conversation by the "Ovo employee" and a Google search of the number doesn't inspire confidence. Is this likely to be a scam or just a poorly executed contact by Ovo?

It’s very frustrating contacting OVO to inform of changes to tenancies - it takes so long.  Why isn’t your website capable of accepting these changes?  Is it really necessary for me to spend the best part of an hour listening to music whilst on hold, just to tell you a few dates and details which I could easily do online?In this day and age I think it wise to update your systems, making it easier to inform you of changes.  Stating that you need to talk to a customer before you set up an account or alter details seems a little unique when other companies do not.

Why have I been charged exit fees (£150) when I am moving out of my house to a new house which already has an energy supply? 

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?

Help! I am on a commercial electricity tariff  (not OVO) and want to change to a domestic tariff (smallholding that is not generating an income). I cannot find anyone to help. Will OVO let me switch to them? Thanks

I currently have a domestic three phase meter in a barn conversion and with eon, they confirm the meter is listed as domestic but when trying to change to OVO you can only see commercial meter on echo or evo, eon have checked and says everything is. Correct what am I supposed to do 

I want to change my gas to OVO Energy. Can you help me with how to do it, please?

Is it more costly to have electricity supplied by OVO and gas by another company?

I didn't get it

I work in the electrical field and have been running into this conversation more often lately, especially with older homes.Panels sometimes look serviceable, but once modern loads and safety concerns are considered, the overall service capacity becomes questionable.I’m curious how others here explain the difference between a panel upgrade and a full electrical service upgrade to homeowners. What are the key indicators you rely on when making that recommendation?

hello, kind of at my wits end here i moved into a property back in october and was under the impression that the electric suppliers would have been updated to me moving in. unfortunately ive been unable to pay any bills i owe and due to it all going to the account of the previous occupier which nobody can get a hold of. But by this point ive already swapped suppliers. i just want to pay what i owe and be done with this because im getting letters about debt collectors and theres no way for me to just pay for what ive used im losing my mind am i missing something or is the system just this atrocious for everyone involved. thanks

I have often seen people on the Facebook pages I have contributed to who are totally unsure about what to do when they move into a new (to them) property about getting utilities and other property dependent things registered in their name. Should Estate Agents/Property Managers/Landlords HAVE to supply information about who is the current supplier of these services? Would a simple card with spaces to fill in the details be helpful? Perhaps it could also have a space to fill in the electricity, gas and water meter readings (as well as telling the new occupant where those actual meters are). We bought this house almost 20 years ago. It had been taken in part exchange by a housebuilding company. We did not even have keys to the front door! The Estate Agent had only a key to the garage and the key to the conservatory on the back of the house. That was how we were able to even view the house. They had even taken every light bulb!! We guessed that our electricity was supplied by SSE because

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my property would be 14 or 15 February?Thanks again. 

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these problems. I was a customer of OVO at a property I lived in until 6 August 2021. I gave OVO notice of my intended move out. I then, on 6 August, gave them final readings and did all the account closing items on the online system. I had around £500 overpayments in my account.Until recently I had heard nothing from OVO despite several chasers. Eventually, on 7 September I received an email saying my account was closed on 6 August and my refund was being returned. However, on 17 September I received emails from OVO to say they had signed me up for an open ended variable gas and electricity contract - not saying which property it was for. I point out at this stage that I have no OVO contract now, sin