Switching suppliers and moving home
The latest advice on joining us (or leaving us), moving house, and erroneous transfers
- 193 Topic threads
- 3,626 Comments
Hi. I was SSE customer for couple years and I just found out that without my knowledge that SSE transferred me to OVO. I did not received any letter, email or even a message. I found out about it only when I wanted to top up my smart meter on exactly the same way I was doing before. Of course all my tries to top up where unsuccessful. I called to SSE lady over the phone told me that I am no longer their client so she transferred me to OVO. They asked me about my client reference number, account number which of course I didn’t have because no one was so kind to send me these information's. So by giving them all informations they finally told me what is my client account number. But this is not even the problem. The aacount worked in the beginning but it stopped. When i want to log in is saying ‘Sorry for the delay to your switch - we are waiting for some switch information from industry(a third party involved in all energy switches_. This can sometimes take up to 6 weeks. As soon as y
Updated on 08/08/22 by Tim_OVO SSE, OVO and your online account Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password. Do OVO have an app? Yes we do! Our app is available for Android and IOS devices. It’s rated 4.7* on the Apple Store and 4.4* on the Google Play Store.You can download it from the Apple Store here, or Google Play here. What can I do on the OVO app? The OVO app is the easiest way to manage your energy on the go. You can use it for things like:Checking your balance Changing your Direct Debit Paying your bill Making top-up payments Sending meter readings And so much more.You can download it from the Apple Store here
I seem to be getting the same sort of spike that others have noticed on the changeover. I had a smart meter with SSE from 28 November, and I assumed that it would send the correct readings at changeover. OVO only note that all my readings before changeover on 20 January are manual. I now can’t find the details of the smart meter readings for the period 28 November to 19 January, to let me crosscheck them. This has happened with both gas and electricity.How can I track down these readings?I don’t understand why they have been labelled as manual, since this is essentially an in-house transfer with an existing smart meter.
Hi all, I was recently prompted to move from SSE’s payment portal to that of OVO.Before shifting to OVO, I had a credit balance on my SSE account. All of a sudden, OVO’s account reflected a “Today's balance” of “£2,301.25 in debit”, with the absurd reading of 7703kWh electric consumption a day. For reference, I have a smart meter so I do not have to enter anything manually. I don’t have the intellect of Sir Isaac Newton but certainly that is astronomical compared to any average household, yet alone mine. I have attached screenshots in this post. Can someone explain to me what is going on? How on earth did a credit in an SSE account transfer to a £2,301.25 debit in a OVO account.
I’ve just received an email that I’ve been transferred from SSE to OVO. I’ve had no prior communication that this was happening so it’s a complete surprise to me. Even more surprising to find out that my account was £120 in credit with SSE and in the space of 4 days I’m now £18 in debit. I’m pretty sure this is impossible. What is the best way to get my money back as soon as possible? I have a disability which means I cannot phone up to rectify this.
Hi,We were switched from SSE on the 28th June. Our final bill from sse was up to the 27th June. We paid this in full on the 28th June. The bill stated that it was based on actual readings from our smart meter and our opening balance with Ovo matched our closing balance with SSE.On the 28th June, it is saying that we used around 6 times more electric and gas than we do in a typical day. Every day since then the readings fall in line with our more typical usage that we would expect to see.My husband contacted ovo and the response we received was literally that we must have used more electric and gas! 6 times as much in one day?! A day we were barely at home! Simply not true! Any advice welcome please as I know other people who have similarly had high usage showing on day of switchover. Many thanks.
Hi everyone,Apologies for a long post. We have recently received a bill from Opus for over £800 for electricity only for about 2 months for a studio flat which was empty for almost a month and has a gas heating. They charge between £2.5-£4 for standing charge per day and £0.68 per kwh for deemed out of contract bussiness rates which is extremely high and causes me a huge headache.Anyway, we purchased the property at the end of November 2022. It is a house that was split into 4 studio flats that my husband is renovating. The property was empty for over a year. Usually I look after bills and paperwork but I had serious health issues in December and I left it until Jan to switch to a new supplier. I wasn't aware that the property has bussiness supply and I saw a bill from Edf on one of the flats so assumed they supply other flats as well and currently the rates are pretty much the same for all suppliers so thought it wouldn't matter. The edf bill later appeared to had a wrong address and
Hi, I am a landlord and my flat has been empty for a month. I took a meter reading when the tenant moved out and he notified OVO. I have new tenants moving in in March and I will take a meter reading on that date. What I don’t know is how to let OVO know I am responsible for the usage in the intervening weeks. There doesn’t seem to be any way to do this (or I haven’t been able to see it) I would appreciate some information or advice on this. Many thanks!
Hi there.To set the scene…..My partner was an OVO customer in her old rented house. Even though I eventually moved in with her, the OVO bill stayed solely in her name, as it always had.In Feb 2022 we got our first house together. We moved on Feb 14th and our tenancy ended on March 1st. My partner contacted OVO as she wished to take the account with us - but they wouldn’t offer the same tariff, so she told them we were leaving the property and wanted to cancel. She paid off the outstanding on the account, along with an extra month or so as we weren’t quite at the end of the contract.Fast forward to mid-August. We’ve been moved 6 months, and I get a letter from OVO in my name (odd, as I’ve never been an OVO customer, they’ve never had my details). It was sent to the old address, and luckily only found its way to me as Royal Mail are still redirecting. If not for that, I wouldn’t even know about this.The letter was a bill in my name for energy usage (not very much, mostly standing charge
Updated on 08/08/22 by TIm_OVO Price and tariffs when moving from SSE Your move to OVO won't affect the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes which happen twice a year (April and October). This is set to change to every 3 months. We’ll always let you know in advance if your prices need to change. See this guide on price cap changes and how we’re supporting our members: We’ve also made an FAQ on wholesale price increases here: If you were on a fixed tariff with SSE your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to OVO. More information on this and a whole host of other SSE FAQs here.
I have just been moved to ovo today when I got an sse email about my latest bill telling me I am now with ovo and to activate the account which I did, I have been asking questions on Facebook but I’m not getting the answers I need, I have asked half a dozen times about when I stop using the sse cards ( not prepayment meter, cards I put money on every week to keep my account in credit) and I got directed here, do I stop using my sse cards now or is there a time limit, I put money on the cards yesterday, where will this money have gone, I’m not a spring chicken any more and not that tech savvy but I get by but this is just sooooo confusing it’s giving me a sore head, please help, tia.
Hi, I previously had a thread on here in relation to my account moving from SSE to OVO - I was told in December 2021 that I would be migrated over (not my choice obvs) I was last billed by SSE on the 1st July - with a huge credit outstanding. I have then - weekly - called OVO to check on the progress with no avail. I am going through the Ombudsman now which OVO have also ignored and when I spoke to them today, they just advised migration was ongoing. I dont really understand how this is acceptable? That is speaking with the OVO ombudsman team btw. I have exhausted all avenues and I dont know who else to contact. I just want to be be billed. This is extremely stressful now. Can anyone help me with the number for the technical support team as that is who is blamed for the delay? Thanks
We've just moved into a new home which has Boost Pay As you Go, we want to switch to Ovo Direct Debit
Hi There,We’ve just moved to a new property, the gas and electric is supplied by Boost, we want to switch it to Ovo Direct Debit, which they’ve told us we’ll have to wait a month. We have a-lot of trouble trying to add money to the Boost top-up, they sent some numbers and I’ve so far stuck £260 on it, which hasn’t shown up, but the money has come out of my account. We have a 15 month old baby, and the house has no functioning boiler and we are heavily reliant on electric for the electric heaters, we’re worried it will run out and we’ll have no heat when its -5 degrees outside. Why can’t we just switch to Ovo Direct Debit straight away?!Thanks.
Could anyone please help me sort this problem out Date Description Reference Type Amount Balance 31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41 30 JAN 2018 Other CRM1881218 CR £37.36 £0.01 31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.05 -£37.36 30 NOV 2017 NORMAL Charges (18-Sep-2017 - 30-Nov-2017) 3798225 3 DB -£25.30 -£25.30
I left OVO in August 2022, with credit on my account. I was told they would issue a final bill and refund the credit, but that still hasn’t happened. I have contacted them multiple times to chase this up. Has anyone else had success getting OVO to refund credit after closing the account?
Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?
Hi All I have noticed in the past that OVO logo was appearing on my SSE quarterly bills (gas and elec) and there was a ‘switch’ imminent.I presumed this would just be the removal of SSE logo and the switch would be seamless and i would continue to get my quarterly gas and elec PDF bill.The process was great, i would receive an email fromm SSE hat they were due, i would log in online to SSE, amend each bill with a meter reading, a new quarterly bill would be generated and i would simply pay with my CCard. SIMPLE.I received an email from SSE on 25/01/22 stating my quarterly gas bill was due (no elec???), so i proceeded to log on online only to find i am now with OVO and i am unable to view my quarterly bills! I would receive them in January, April, July and October. I followed the prompts and created a new password/OVO log in and now i’m totally lost??I can no longer view my QUARTERLY bills for Gas and Elec??I can not see usage for my Gas or Elec, there is just an and how amount i owe!!
Hi, I moved into a new property in June that had PAYG Boost meters. An OVO engineer swapped these to credit/smart meters on the 1st August. I’ve not been set up an account yet and wondered how long it will take? The 3 people I’ve spoken to have not been able to help.I used to have an OVO account at my old property and wondered if that was hindering the process.I just want to get the billing set up, so I don’t end up with a huge bill after a few months of not paying.
I have recently moved home and my previous supplier was utilita. I am now with ovo Despite informing utilita 6 times on separate occasions that I have moved they have now paid the first payment of the £400 into the payment meter of my old property which means until they sort this out I am unable to get that payment in my new home.Has anyone else had this problem lem and if so how did it get resolved
I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.
Moved in to OVO home, why am I being sent bills for 'The Occupier'? How do I set up an account in my name?
I am new tenant to the house. I was informed by the landlord that the energy is provided by OVO. After the first month, I receive the latest bill and want to setup an account to manage it and pay for the bill.But I can’t setup the new account which “ Some of your details don’t match your account information” appear.I think OVO may not have any personal details of me registered.While the heading of the bill is just“The Occupier”“Address”“Post Code” As what I research on this forum, it is hard to find a “REAL” person for enquiry on every aspect of OVO.Any idea?Many thanks
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