Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

  • 139 Topic threads
  • 1,595 Comments
F.A.Q.

What is the 'Supplier of last resort' (SoLR) and why am I affected by i...

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Tutorial

Switching to OVO? - Here's what to expect...

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F.A.Q.

What is an Erroneous Transfer (ET)?

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139 Topic threads

J
Carbon Cutter*****
Jacko6625Carbon Cutter*****
Posted in Switching suppliers and moving home

switch industry check

Can take up to six weeks to set up my account? 

4
J
Carbon Cutter*****
10 hours ago
R
New Member***
ravensclawNew Member***
Posted in Switching suppliers and moving home

My switch away was rejected as I have a 'profile class 0' (commercial) supply - how do I get database updated?

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.

51
R
Carbon Cutter**
1 day ago
S
Carbon Cutter*
scot123Carbon Cutter*
Posted in Switching suppliers and moving home

Want to join OVO - need to find variable tariff rates

Hi. I am looking to swap energy supplier to OVO as their 1 year fixed rate tariff will be cheaper than with my current supplier when my deal ends later this month. I see with the OVO tariff, that if OVO aren’t able to fit a Smart Meter with 3 months, I will go onto their variable rate. I cannot find anywhere what this rate will be. I would like to find it out just in case I can’t get the meter fitted in time - please can anybody tell me the variable tariff? Thank you.

11
Jeffus
Plan Zero Hero
2 days ago
R
New Member***
robinwilsonNew Member***
Posted in Switching suppliers and moving home

Why have I seen a 'Balance Adjustment' on my bill since my account was moved from SSE to OVO?

I have been charged £74.92 as a ‘Balance Adjustment’. What is a Balance Adjustment.Thank you

12
J
Carbon Cutter*
11 days ago
D
Carbon Cutter***
dantonevelynCarbon Cutter***
Posted in Switching suppliers and moving home

My account is moving from SSE to OVO - Why can't I activate my OVO online account?

I have moved over from Southern Electric to OVO and am trying to activate my account - I get a link to set my password but when I try and activate I keep getting the following:- Set your passwordYour password reset link is invalid or expired.Request another password reset Help please!

21
P
New Member***
16 days ago
P
Carbon Cutter****
PhilipJ451Carbon Cutter****
Posted in Switching suppliers and moving home

Can I manage another person's energy account for them?

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because it makes her think that “the law” is taking over her life.If we were to change supplier to OVO, could the account have both my Mum and me as joint account holders without the “scary” legal stuff ?thanks for any thoughts on the matterPhilipJ

10
F
New Member*
24 days ago
A
New Member*
alearsenioNew Member*
Posted in Switching suppliers and moving home

Why have OVO sent me a bill with the wrong start date following my house move?

Hi,I moved to a new flat the 8th of April and found out I was being registered with OVO.Today I received my bills, and noticed the starting period is the 25th of March, which is wrong as my contract start the 8th of April.Is there any way to adjust this issue?Thanks in advance for the help,Alessandro

2
Jess_OVO
Community Manager
10 days ago
J
Carbon Cutter*****
Jacko6625Carbon Cutter*****
posted in Switching suppliers and moving home

Would you recommend switching to OVO Energy?

Is Ovo energy a good energy supplier ? Just signed up with them.

8
J
Carbon Cutter*****
12 days ago
S
New Member***
sgarriganNew Member***
Posted in Switching suppliers and moving home

How do I set-up a new Pay-as-you-Go (PAYG) account following a change of tenancy?

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. Thank you 

2
Jess_OVO
Community Manager
12 days ago
D
Carbon Cutter*
Disgruntled house moverCarbon Cutter*
Posted in Switching suppliers and moving home

Why has my final bill charged me beyond my move-out date?

I moved out of my house recently, I provided final meter readings on line and rang and spoke to a OVO employee to confirm that we moved out on the date of the final meter readings. Why does my final bill include several days after the date of moving?

5
Blastoise186
Plan Zero Hero
15 days ago
D
New Member**
DmytoMalevskyiNew Member**
Posted in Switching suppliers and moving home

Can I switch my microbusiness supply to OVO?

Hi, my step-father is an owner of a microbusiness that is also registered where he lives. He has been unhappy with the energy bills for a while and wants to switch (possibly gas too if it is worth it). Ofgem specifies that microbusinesses don’t have to get a business contract (see the link below). So I went to moneysupermarket and checked best deals for that address for homes (not for a business). Better Smart 28 April 2022 from Ovo Energy appealed to us. The website then  redirected me to get a quote with Ovo Energy. So I went to the official website to get a quote but after clicking “Get a quote” the page refreshes with the following text on the top: “Oops, there’s a problem…Sorry, we are currently unable to offer you a quote. Please check back soon”. I suspect that it has to do something that he gets his energy as a business from his current supplier Opus Energy. In regards to gas, it is registered on my mother and not on the business.  Here is the link to Ofgem: https://www.ofgem.g

2
Jess_OVO
Community Manager
16 days ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Switching suppliers and moving home

Radio teleswitch (RTS) shutdown sunset FAQF.A.Q.

Updated on 18/02/22 by Blastoise186 and Jess_OVO The sun is setting on Radio-Teleswitched (RTS) meters As you may know, some big changes are coming which affect old electric meters that use Radio Teleswitches. Here’s some helpful FAQs about what’s happening. What is the Radio Teleswitch System? The Radio Teleswitch System (or RTS for short) is a system that was created to help with the control and management of electricity meters that had special tariffs such as Economy 7 prior to the existence of smart meters. It has a few features that are seen in smart meters today, such as remotely switching between Day or Night rates and automatically turning heating/hot water on or off, but doesn’t have the ability to collect meter readings. As a fun fact: The same signals and frequencies also get used for the BBC Radio 4 longwave service, and the three transmitters have enough power to blast the signals across the entire country at once. What is a Radio Teleswitch Meter? These are legacy meter t

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S
Carbon Cutter*
1 month ago
H
New Member*
HowkflakegirlNew Member*
Posted in Switching suppliers and moving home

Just moved house - Can I cancel my switch back to OVO and stay on a variable plan with the existing supplier?

I think I may have done something a bit silly. Me and my partner are renting a new flat and got a letter through the post from Octopus (who I assume were the previous tenant's electric company) titled 'To the new occupier.' I clicked on the link and put in the code on the letter and it came up with a price of £268 per month as the cheapest price, on a fixed price contract. Thinking that was too much, I looked at OVO's prices and found one for £153 per month as a fixed price contract so signed up to that instead. However, the cost per unit of electricity is higher than the price cap, although the standing charge is the same. From my understanding, instead of signing up with the fixed price Octopus tariff, I should have just let them keep sending letters through the post, which would have been calculated at the price cap. The letter from Octopus wasn't very clear and made it seem like you had to sign up to a fixed price tariff but I likely should have researched it more.We're still well

4
Jess_OVO
Community Manager
17 days ago
Y
Carbon Cutter*
YpokCarbon Cutter*
Posted in Switching suppliers and moving home

How can I skip the account number entry step on the OVO phone line?

Hey, I’ve recently moved to the UK, and to a rental house supplied by OVO.My problem is I can’t create an online account to pay for the energy bill, and the automatic system won’t accept the account number printed on the bill to proceed. Please advise.

17
R
New Member*
8 months ago
J
New Member*
jackgreedNew Member*
Posted in Switching suppliers and moving home

Entered wrong meter reading when I moved in - can this be changed?

I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants. I have now located my gas meter however, and my estimate was too high. Can I correct the opening gas reading I gave to you?

14
J
New Member*
1 month ago
M
New Member***
ManicheatherNew Member***
Posted in Switching suppliers and moving home

New home supplied by Boost but wish to change to Direct Debit, is this an option?

Hi there I have just picked up the keys to my new house and the vendors advised me that the gas & electricity are both provided by OVO. A smart meter is installed and payment is by way of PAYG using separate top-up cards. I am eager to change the payment method to Direct Debit. How can I go about this? I can't find any details on the OVO website and an email to customer services has been met with a particularly unhelpful response suggesting that they can't offer any advice because my email address isn't registered with them. Thanks

7
D
New Member*
1 month ago
P
New Member*
paulsodNew Member*
Posted in Switching suppliers and moving home

Just moved in - Why can't I get a quote on the 'Moving Home' page?

I’ve just moved into my new flat (as owner). The previous occupants used Ovo Energy and I keep trying to use the “get a quote” feature from the Moving section. But every time I’m told that I can’t be offered a quote right now. I just want to pay Ovo for supply my energy - why won’t they let me??

3
P
New Member*
29 days ago
N
Carbon Cutter***
NinCarbon Cutter***
Posted in Switching suppliers and moving home

Just moved into a home OVO supplies - How can I correct the meter details on the account?

Hello everyone, I am new to the UK and it’s my first time to rent a flat. And the flat is an electricity only flat. No gas. The electricity meter is Elster. Not a smart meter. Not a prepayment meter. My property agent informed me the previous tenants’ electricity supplier was SSE/OVO. After I checked SSE tariffs on their website, they showed me one year fixed tariff (unit rate - 38.05 pence per kWh; standing charge - 50.5 pence per day) and two year fixed tariff (unit rate - 35.91 pence per kWh; standing charge - 50.5 pence per day). However SSE customer service informed me the account had moved over to OVO Energy on 13/01/2022.  So I went to check prices on OVO Energy site. The one year fixed tariff shows the unit rate is 40.03 pence per kWh and standing charge is 50.49 pence per day and a smart meter is required. The two year fixed tariff without a smart meter shows the unit rate is 40.26 pence per kWh and standing charge is 50.49 pence per day . Are these prices reasonable? I saw ot

12
Jess_OVO
Community Manager
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Switching suppliers and moving home

I’m moving house, why can’t I take my OVO account with me?Tutorial

Updated on 11/04/22 by Jess_OVO Moving home can bring with it much unexpected admin, one thing you might not have been expecting to do is close down your OVO account. Wondering why this isn’t something you can pack up and take with you to your new place?  As each OVO account is linked to the meter details at your home, when you move these details change so your account with us has to change too. Closing your current OVO account You can let us know that you’re moving on your online account or OVO app (download for Android or iOS) up to 28 days before your moving date by selecting the ‘Moving Home’ menu option. Exact appearance may vary We’ll then close your account on the date you enter here. If you don’t have a smart meter, don’t forget to check the meters as you leave and submit the final meter readings on the ‘Meter readings’ page. You’ll then receive a final statement covering the final energy used before your move within 4 weeks of the date you left. Setting up a new account The pr

671343
M
Carbon Cutter**
1 month ago
A
Carbon Cutter***
A BirdCarbon Cutter***
Posted in Switching suppliers and moving home

Why haven't I received an updated bill since my account was moved from SSE to OVO?

Can’t give meter reading or change direct debit on OVO app why? Told 6 weeks till I receive a correct bill and not estimated bill why?

23
N
Carbon Cutter*
1 month ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Switching suppliers and moving home

Moving from SSE to OVO - when can I access my OVO online account?F.A.Q.

Updated on 14/04/22 by Jess_OVO SSE, OVO and your online account  Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password. Do OVO have an app? Yes we do! Our app is available for Android and IOS devices. It’s rated 4.7* on the Apple Store and 4.4* on the Google Play Store.You can download it from the Apple Store here, or Google Play here. What can I do on the OVO app? The OVO app is the easiest way to manage your energy on the go. You can use it for things like:Checking your balance Changing your Direct Debit Paying your bill Making top-up payments Sending meter readings And so much more.You can download it from the Apple Store her

2802
A
New Member*
1 month ago
I
Carbon Cutter*
Ian_MCarbon Cutter*
Posted in Switching suppliers and moving home

Moving from SSE to OVO - Why can't I access my previous bills or usage data from SSE?

Hi,I have been moved over from SSE to OVO (on 10th Dec). I have a couple of issues: I cannot download my previous SSE bills - when I try to do so i get a donwload error - file does no exist. My usage data form SSE is not present - only the smart meter data from 10th Dec (when I was moved over is available). Is this data no longer accessible (I want to do comparisons of usage).Thanks for you help.Ian

9
T
New Member*
1 month ago
C
New Member**
ChrisJNew Member**
Posted in Switching suppliers and moving home

How can I view both my SSE accounts once they've moved to OVO?

Does anyone have more than one metre at their address. If so, how do you have both meters showing in the app?I had this when I was a member of SSE. recently transferred over, not of my own doing!

2
C
New Member**
1 month ago
Jess_OVO
Community Manager
Jess_OVOCommunity Manager
Posted in Switching suppliers and moving home

Moving into a home that OVO supplies - A GuideTutorial

Updated on 14/04/22 by Jess_OVO Your guide to setting up an account after a home move Just moved home? Welcome to the new pad!   Finding out the current energy supplier So it might not be the first thing on your to-do list when you're packing up and moving into a new place - but before you make a start on the unpacking it’s always best to find out who’s supplying the energy. You might have found out that’s us through the letting agency or previous homeowners. Or you might see a nice ‘Welcome’ letter from OVO waiting for you when you move in. But if you’re not quite sure and want to get a head start on finding out, use this online tool to find out your gas supplier. To find out who supplies your electricity will depend on who is your Distribution Network Operator (DNO). You can locate who your DNO is using this map - And then find out your supplier using the online tool provided by your local DNO below: Western PowerSP Energy NetworksElectricity North WestNorthern Power GridUK Power Net

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Jess_OVO
Community Manager
1 month ago
R
New Member**
RsmithNew Member**
Posted in Switching suppliers and moving home

Moving out but what date should I close my OVO account?

I moved house last weekend and submitted my move out date as 27th. However I've now been told by my landlord I was liable for costs until the new tenant moved in yesterday - so my move out date and meter reading should be 31st March as per an inventory.I can no longer access my account, can it be reopened and an updated move out date and meter reading be added?I've received my final bill through.Thanks

2
Jess_OVO
Community Manager
1 month ago
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