Switching suppliers and moving home

I have just switched supplier and received an email (no-reply) from OVO asking me to provide a finalmeter reading on 9th and 10th March. I submitted meter reading on the 9th but by the 10th ALL my meter readings have been removed. Is this normal practise? Fortunately I do have numerous screenshots of my meter readings, and I am in credit so will be owed a refund at the end of 10 weeks. However, while I appreciate that the account remains active until then, I don’t understand why the meter readings, a crucial part of the data, have been removed! Help, anyone?

Why have I been charged exit fees (£150) when I am moving out of my house to a new house which already has an energy supply? 

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?

Help! I am on a commercial electricity tariff  (not OVO) and want to change to a domestic tariff (smallholding that is not generating an income). I cannot find anyone to help. Will OVO let me switch to them? Thanks

I currently have a domestic three phase meter in a barn conversion and with eon, they confirm the meter is listed as domestic but when trying to change to OVO you can only see commercial meter on echo or evo, eon have checked and says everything is. Correct what am I supposed to do 

Hoping someone can help shed some light on my current situation. We recently bought a new house on 5th December, and looked at whether I could take my current OVO account across from old to new address however not possible. I’ve been with OVO since 2021 and have had nothing but positive experiences so I was keen to stay with them.So I notified OVO immediately of a moving out date of 31/12/2025 whilst also asking for the Direct Debit (DD) to be cancelled with immediate effect (I believe this was requested with ample time). As we were a considerable amount in credit already, we were told OVO would just use that amount to cover the final bill and refund the remainder. We also had a smart meter fitted so any final readings would be automatically submitted to them.Fast forward to 01/01/2026 and OVO had taken the supposedly cancelled DD out of my account. I've also had an email with the amount to be refunded to me, however it’s considerably less than what’s in cred

I want to change my gas to OVO Energy. Can you help me with how to do it, please?

Is it more costly to have electricity supplied by OVO and gas by another company?

I didn't get it

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.  I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.   I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

I work in the electrical field and have been running into this conversation more often lately, especially with older homes.Panels sometimes look serviceable, but once modern loads and safety concerns are considered, the overall service capacity becomes questionable.I’m curious how others here explain the difference between a panel upgrade and a full electrical service upgrade to homeowners. What are the key indicators you rely on when making that recommendation?

hello, kind of at my wits end here i moved into a property back in october and was under the impression that the electric suppliers would have been updated to me moving in. unfortunately ive been unable to pay any bills i owe and due to it all going to the account of the previous occupier which nobody can get a hold of. But by this point ive already swapped suppliers. i just want to pay what i owe and be done with this because im getting letters about debt collectors and theres no way for me to just pay for what ive used im losing my mind am i missing something or is the system just this atrocious for everyone involved. thanks

I have often seen people on the Facebook pages I have contributed to who are totally unsure about what to do when they move into a new (to them) property about getting utilities and other property dependent things registered in their name. Should Estate Agents/Property Managers/Landlords HAVE to supply information about who is the current supplier of these services? Would a simple card with spaces to fill in the details be helpful? Perhaps it could also have a space to fill in the electricity, gas and water meter readings (as well as telling the new occupant where those actual meters are). We bought this house almost 20 years ago. It had been taken in part exchange by a housebuilding company. We did not even have keys to the front door! The Estate Agent had only a key to the garage and the key to the conservatory on the back of the house. That was how we were able to even view the house. They had even taken every light bulb!! We guessed that our electricity was supplied by SSE becau

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my property would be 14 or 15 February?Thanks again. 

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these problems. I was a customer of OVO at a property I lived in until 6 August 2021. I gave OVO notice of my intended move out. I then, on 6 August, gave them final readings and did all the account closing items on the online system. I had around £500 overpayments in my account.Until recently I had heard nothing from OVO despite several chasers. Eventually, on 7 September I received an email saying my account was closed on 6 August and my refund was being returned. However, on 17 September I received emails from OVO to say they had signed me up for an open ended variable gas and electricity contract - not saying which property it was for. I point out at this stage that

I used Ovo while renting a home in Cambridge. I was paying the appropriate amount for the gas and electricity I was using. When moving away from the UK in June, Ovo posted a final bill saying I owed over £8,000 for the gas I used. Immediately working with customer service reps, it was very obvious to the Ovo reps that it was a mistake in their system and that they would fix it. I went through everything I paid Ovo during my time there, and calculated approximate gas and electricity. It’s very apparent that I have paid for my gas and electricity during my time there and the Ovo representatives agree when I spoken to on the phone.  Every time I speak with Ovo customer service, they tell me that someone is looking into my case and they will get back in 3-5 business days. The first time I was told this was back in June when the issue first happened. They will not reach out with ANY answer to the issue. I have called back several times and every time the representative will

Hi 👋🏻  I currently have electricity with OVO and my IHD is paired and working fine , I’ve just switched my gas supplier from eon also to OVO when the switch is completed on the 29th will my OVO IHD automatically display both gas and electricity instead of just electricity as it does at the moment ?  thanks in advance 

Hello Im Just about to move into a house that was repossessed and the services are either disconnected or capped. What’s the process to get it back up and running? I called ovo they said to call uk power and uk power said call ovo…! Also how long does this all take if anyone has an idea?! Thank you 

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks! 

Hi,I have the chance to join a collective switch (away from ovo) to lower my bills fixed for 2 years. Im a high user so on a new tariff should I prioritise tariff over standing charge?

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because it makes her think that “the law” is taking over her life.If we were to change supplier to OVO, could the account have both my Mum and me as joint account holders without the “scary” legal stuff ?thanks for any thoughts on the matterPhilipJ

Anyone else experienced theft by Ovo? £60 removed from my account as early exit fee even though I exited well within the 14 day cooling off period. Money still not refunded. This is theft - money being taken against the law. Hi

I hope this makes a bit of sense. I moved into a property supplied by a supplier (electricity only) sometime in June. However, I didn't get to set up the account until September. While trying to do that, my supplier had a bit of an issue linking my address to their system and while my complaint about the issue has been escalated and assurances received, there doesn't seem to any positive news from their end at this moment. Tbh, the whole process has put me off staying with them so I want to switch.  Also, while trying to link my address to their system, I set up my online account and choose a variable tarriff with no exit fee with the hope that I can switch easily when the time comes. So presently, I am just waiting for the bills to be sent to my address so I can switch. (But if I can switch before then, I want to). Summarily, I wish to switch to Ovo whilst my supplier is still trying to set up my electricity account. Will I encounter any is

I've found out that I'm leaving OVO later this month as I've switched. I haven't - I've no idea who I'm supposed to have switched to. It was only because I was looking online for my statement that I noticed the 'Sorry you are leaving' message - how do I stop this happening, how do I prevent it happening again, how do I find out who I'm meant to be switching to, and will this effect my fixed rate status? Sorry lots of questions!