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Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

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Tutorial

Switching to OVO? - Here's what to expect...

F.A.Q.

What is an Erroneous Transfer(ET)?

Tutorial

I’m moving house - why can’t I take my OVO account with me to the new p...

85 Topics

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Moved into new property and I owe previous tenants bill, why?

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. W...

Switching to OVO but online account not fully active - is switch complete?

HiWe switched to OVO at the beginning of April but the switch still hasn't completed. We can't use the app to submit meter readings and the website keeps saying 'you're direct debit will be confirmed on..'Any suggestions?Thank you

I'm moving out - How do I transfer the responsibility of my account to a family member who is staying in the property?

Hi,I am due to move out soon and my Ovo account is currently in my name. Is it possible to transfer the account ownership and direct debit to another family member? Regards

I moved in to a flat and switched away from OVO - How do I pay my final bill for the time before the switch?

Hello,I moved into my new house and quickly changed to a new supplier. I got a letter telling me to register with them, however it looks like i can only register if I take on 1 of their plans, which isn’t possible as I am with another supplier. I just want to pay the final bills I have. On the final...

New home - How do I find out my energy supplier?

Hello! I'm moving into a new property and according to a website you provide the gas, but you have no record of this when I put the details on your website. Help, please!

Why have OVO raised an objection (blocked) my switch to another supplier?

Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP - I have sent emails but I have not received any replies to date

Article Switching to OVO? - Here's what to expect...

A Guide to joining OVO Energy Pick a Plan and start the switch - where it all begins So your energy plan is coming to an end and you’re looking for a new energy supplier. Maybe we’re the one you’ve been searching for! Find out the benefits of switching to us here. Decided you’re ready to join us on...

Final electricity meter readings to old supplier not sent by OVO yet - why?

Hello, I moved from British Gas to Ovo recently. The final gas and electricity meter readings were sent to Ovo at the same time to send on to BG. Gas has gone through OK, but the electricity reading has not yet been received by B`G some three weeks later. Is this normal or do I need to chase `Ovo? M...

Switching suppliers to OVO but my first Direct Debit clashes with my old supplier - can I change the payment date to later in the month?

Hi,I am in the process of switching to OVO and have been told my first DD payment will be taken on 22nd of April. However, my DD date with my current supplier is on the 27th of every month so ideally need my DD date with OVO pushing back to next month.Is this possible? Thanks

1 meter with 2 MPANs- can I switch to OVO?

I'm looking to change suppliers and Ovo is definitely high on the list.However I am told we are a bit unusual, we have two meters, one to do the cheap nighttime electricity, and one to do the day rate, so that means two MPAN numbers etc.Is this something Ovo can accommodate? I had another supplier t...

What happens to my current British Gas PAYG smart meter credit if I switch to OVO?

I recently moved into a new (rented) property which was supplied by British Gas. It has a smart meter and was initially set to use PAYG topups. I want to switch to OVO on a monthly DD.What will happen to my existing credit on the meters that I have already topped up?

New to OVO, either my Meter Point Administration Number (MPAN) or my Meter Serial Number (MSN) is wrong on ECOES?

Good afternoon all, I’m after any advice on a very frustrating issue we’re having since moving in to our new home in January. I have spoken with the Ovo helpline 3 times now and keep getting nowhere (helpline directs me to email, email directs me to helpline and on and on on etc!). Our home has an M...

Mismatch on final and opening meter reading - how can I resolve this?

Final reading from old supplier did not match those provided for your first. The electricity is right, but the gas is incorrect. Final bill says I must inform new supplier of the difference. Can you please help?

Sub meter with landlord for electricity, I want to add gas too!

Hello, I am currently renting a property from my landlord who lives next door. We pay for electricity with OVO energy through a sub meter they have next door. I am currently paying for gas through a separate company and we are paying way too much. I am looking to switch my gas to OVO but I’m not su...

Article The curse of having an extra gas meter - my switching supplier story

I have an unusual setup of having 3 supply meters installed.Smart electric / smart gas / traditional gas meter(s)This setup hasn’t been without a few hiccups along the way, just the existence of this 3rd meter or it’s reversed seasonal usage has been a challenge, previous energy supplier included.my...

My tenants have moved, what do I do next?

Hi, My tenant has left the property. Currently, it is vacated - i.e. no tenant. They were with Ovo previously. What can I do now?

Article What is an Erroneous Transfer(ET)?

Updated on 22/07/21 by Jess_OVO Why have you let me know I’m leaving when I didn’t request to switch? Sometimes we receive a request for us to switch your supply away from us in error. Whilst it’s quite rare there’s a few reasons this may have happened:Human error (we all make mistakes sometimes -...

Moving into new house, how do I set up my account?

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

We've just moved in, how do I change the name on the account?

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

Why have I still not had a bill after switching my new property to OVO in early 2020?

Ok so I was an OVO customer and have stayed with OVO in new property. Called to change it over all good. Called again twice in August as no bills to be told first time expect a bill next week and 2nd time that they are changing billing etc and its a generic thing. It is now mid September, i have t...

Why have OVO not sent my meter readings to my previous supplier?

What is going on??? Its been well over 6 weeks and Ebico tell me that OVO have not sent my final meter readings. Why is this? I’ve emailed OVO as well and I’ve had no response. This needs to be resolved asap. Absolutely ridiculous that I can’t seem to get a straight answer from you guys. You obvious...

How and when do I submit an opening meter reading?

Updated on 07/07/21 by Jess_OVOSo you’ve started your switch to OVO - Want to make sure we get you started from the right point? Don’t forget to give us some opening meter readings! Whilst Smart meters should make this process smoother - we’d still advise taking the readings manually - check out thi...

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