Switching suppliers and moving home

Good morning. I’ve filled in the online form informing OVO I’ve moved in. The address has a pay as you go meter. I’ve registered for an online account where each page mostly says:  This page doesn't support Pay As You Go.My questions are:I’m pretty sure I gave my name on the online form, but how do I get confirmation of this? Most of the pages give little to no info. Will I get new keycards sent to me automatically or do I have to make a phone call or do something else?Many thanks.

Is it more costly to have electricity supplied by OVO and gas by another company?

I work in the electrical field and have been running into this conversation more often lately, especially with older homes.Panels sometimes look serviceable, but once modern loads and safety concerns are considered, the overall service capacity becomes questionable.I’m curious how others here explain the difference between a panel upgrade and a full electrical service upgrade to homeowners. What are the key indicators you rely on when making that recommendation?

hello, kind of at my wits end here i moved into a property back in october and was under the impression that the electric suppliers would have been updated to me moving in. unfortunately ive been unable to pay any bills i owe and due to it all going to the account of the previous occupier which nobody can get a hold of. But by this point ive already swapped suppliers. i just want to pay what i owe and be done with this because im getting letters about debt collectors and theres no way for me to just pay for what ive used im losing my mind am i missing something or is the system just this atrocious for everyone involved. thanks

I have often seen people on the Facebook pages I have contributed to who are totally unsure about what to do when they move into a new (to them) property about getting utilities and other property dependent things registered in their name. Should Estate Agents/Property Managers/Landlords HAVE to supply information about who is the current supplier of these services? Would a simple card with spaces to fill in the details be helpful? Perhaps it could also have a space to fill in the electricity, gas and water meter readings (as well as telling the new occupant where those actual meters are). We bought this house almost 20 years ago. It had been taken in part exchange by a housebuilding company. We did not even have keys to the front door! The Estate Agent had only a key to the garage and the key to the conservatory on the back of the house. That was how we were able to even view the house. They had even taken every light bulb!! We guessed that our electricity was supplied by SSE becau

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my property would be 14 or 15 February?Thanks again. 

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these problems. I was a customer of OVO at a property I lived in until 6 August 2021. I gave OVO notice of my intended move out. I then, on 6 August, gave them final readings and did all the account closing items on the online system. I had around £500 overpayments in my account.Until recently I had heard nothing from OVO despite several chasers. Eventually, on 7 September I received an email saying my account was closed on 6 August and my refund was being returned. However, on 17 September I received emails from OVO to say they had signed me up for an open ended variable gas and electricity contract - not saying which property it was for. I point out at this stage that

I used Ovo while renting a home in Cambridge. I was paying the appropriate amount for the gas and electricity I was using. When moving away from the UK in June, Ovo posted a final bill saying I owed over £8,000 for the gas I used. Immediately working with customer service reps, it was very obvious to the Ovo reps that it was a mistake in their system and that they would fix it. I went through everything I paid Ovo during my time there, and calculated approximate gas and electricity. It’s very apparent that I have paid for my gas and electricity during my time there and the Ovo representatives agree when I spoken to on the phone.  Every time I speak with Ovo customer service, they tell me that someone is looking into my case and they will get back in 3-5 business days. The first time I was told this was back in June when the issue first happened. They will not reach out with ANY answer to the issue. I have called back several times and every time the representative will

Hi 👋🏻  I currently have electricity with OVO and my IHD is paired and working fine , I’ve just switched my gas supplier from eon also to OVO when the switch is completed on the 29th will my OVO IHD automatically display both gas and electricity instead of just electricity as it does at the moment ?  thanks in advance 

Hello Im Just about to move into a house that was repossessed and the services are either disconnected or capped. What’s the process to get it back up and running? I called ovo they said to call uk power and uk power said call ovo…! Also how long does this all take if anyone has an idea?! Thank you 

I moved house over 18months ago and moved to a new supplier. All bills were paid. I am now getting harassed by debt collectors as ovo have linked the period since leaving the house to my phone number due to a trace and search but not my name, so they won’t give me any information regarding the account. I have spoke to ovo who won’t stop the collectors ringing me as they need to find who is liable. What should I do?

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks! 

Hi,I have the chance to join a collective switch (away from ovo) to lower my bills fixed for 2 years. Im a high user so on a new tariff should I prioritise tariff over standing charge?

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because it makes her think that “the law” is taking over her life.If we were to change supplier to OVO, could the account have both my Mum and me as joint account holders without the “scary” legal stuff ?thanks for any thoughts on the matterPhilipJ

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.  I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.   I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.

Anyone else experienced theft by Ovo? £60 removed from my account as early exit fee even though I exited well within the 14 day cooling off period. Money still not refunded. This is theft - money being taken against the law. Hi

I hope this makes a bit of sense. I moved into a property supplied by a supplier (electricity only) sometime in June. However, I didn't get to set up the account until September. While trying to do that, my supplier had a bit of an issue linking my address to their system and while my complaint about the issue has been escalated and assurances received, there doesn't seem to any positive news from their end at this moment. Tbh, the whole process has put me off staying with them so I want to switch.  Also, while trying to link my address to their system, I set up my online account and choose a variable tarriff with no exit fee with the hope that I can switch easily when the time comes. So presently, I am just waiting for the bills to be sent to my address so I can switch. (But if I can switch before then, I want to). Summarily, I wish to switch to Ovo whilst my supplier is still trying to set up my electricity account. Will I encounter any is

I've found out that I'm leaving OVO later this month as I've switched. I haven't - I've no idea who I'm supposed to have switched to. It was only because I was looking online for my statement that I noticed the 'Sorry you are leaving' message - how do I stop this happening, how do I prevent it happening again, how do I find out who I'm meant to be switching to, and will this effect my fixed rate status? Sorry lots of questions!

I have moved to a home which was supplied by OVO. I received a letter with my account number but when I try to set up My OVO, I get an error that my information is incorrect (I think I know what my birthdate is so not sure what OVO’s problem is).I have tried calling you - 45+ mins waiting time with no luck of speaking to one of your reps;  I tried chat - number 160 in the queue so maybe I’ll be able to speak to someone by 10pm this evening?; I would love to get back to my previous supplier once I sort this nonsense out, their customer service was brilliant. So please someone let me know how I can set up an account, I pay you for my first month and I leave you ASAP and go back to Octopus. 

So I recently received a letter saying that I was being switched from OVO- however, I have no intention of switching, and I have made absolutely no actions to do so. I believe this might be an Erroneous Transfer, but I really don’t know. The problem is: I have tried to get in contact both via e-mail and phone, however for some reason, neither will recognise my OVO account number when I enter it, so I cannot get more information and I cannot correct this. Any advice? Thanks.

Hello, I’ve just moved into a new apartment and it’s prompting me to put in a meter reading. I know how to put it in and read it. However, when I write out the meter reading the website gives me an error. On the app, it doesn’t allow me to put in the reading at all, giving me an error before that point. Could this be because there have been no previous energy readings? thank you. 

I had an air source heat pump installed as part of the ECO4 grant earlier this year.Out of the blue, I was then told that I was eligible for financial help with electricity bills.  This comes in the form of an evoucher from the AWS Energy Fund.  You use this to credit your electricity account.This is the question:  I still have credit from this payment on my Ovo account, but am thinking of changing suppliers.  Will Ovo credit me with this money?Many thanks, Cate

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

Hello We moved out of our house on the 28th July but I’m struggling to submit final meter readings. I can’t submit via the app because it’s saying there are no meters associated with the account. I tried emailing using the email listed on the help centre page which is hello@ovoenergy.com  but I got an auto reply to say the address is no longer in use and to use the one on the help centre page. I can’t see any other email address listed so no idea what’s going on there.I tried the webchat option during the week but I was 44 in line and when I went back to check where I was in the queue, it reset and I had to start again. So I gave up. I did try calling but didn’t have much time to stay on the line because we’ve been moving. Any ideas how I can get the final meter readings submitted? Do I just need to grit my teeth and hang on the phone or is there an easier

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. Thank you