Switching suppliers and moving home
The latest advice on joining us (or leaving us), moving house, and erroneous transfers
- 194 Topic threads
- 2,345 Comments
Hi All I have noticed in the past that OVO logo was appearing on my SSE quarterly bills (gas and elec) and there was a ‘switch’ imminent.I presumed this would just be the removal of SSE logo and the switch would be seamless and i would continue to get my quarterly gas and elec PDF bill.The process was great, i would receive an email fromm SSE hat they were due, i would log in online to SSE, amend each bill with a meter reading, a new quarterly bill would be generated and i would simply pay with my CCard. SIMPLE.I received an email from SSE on 25/01/22 stating my quarterly gas bill was due (no elec???), so i proceeded to log on online only to find i am now with OVO and i am unable to view my quarterly bills! I would receive them in January, April, July and October. I followed the prompts and created a new password/OVO log in and now i’m totally lost??I can no longer view my QUARTERLY bills for Gas and Elec??I can not see usage for my Gas or Elec, there is just an and how amount i owe!!
Hi, Recently moved into a new home and the previous owners had a payg meter with boost. I have asked them to swap to pay monthly with ovo and after a few weeks, I got confirmation yesterday. However, the house has no electric at all now. We still had a balance on the top up meter which they said will transfer over to the pay monthly and I have had the pay monthly contract sent. Can't call them as they don't work weekends.Any ideas
We moved into a property today and have no electricity. I managed to find out that we were supplied by ovo and after spending 20 minutes trying to get through was told I needed to set up an account to make the connection live. I did this and then she insisted on setting up an appointment for a smart meter and taking direct debit details. She then told me I'd have to phone 105 as I wasn't connected. I phoned 105 who told me that the property has a prepayment meter and we would have to phone ovo again to get them to top this up. I then spent another 15 minutes on the phone trying to get through to ovo to then be told they were closed. I've been left in a house with no heating, ,hot water or light with a 5 year old and have had to book us into a hotel for the evening. Absolutely fuming at the misinformation and now need to go through the whole process again tomorrow. I've never seen a meter like this one before and can't see anywhere I would insert a card or a key. Can anyone tell me what
Moving from SSE to OVO - Who can I get in touch with for help and support about my move to OVO?F.A.Q.
Updated on 08/08/22 by Tim_OVO What’s the best way to reach out to OVO? If you’ve got any questions about your move to OVO Energy we’ve got you covered. You can:Have a look at our Help Section either on the website or in your online account Dive into over a thousand topics and join the conversation on this community-powered OVO Forum Talk to us on our online chat here Email us at email@example.com Give us a call and speak to one of our friendly team on 0345 0260 712. Who do I contact in an emergency? If you have an emergency with your gas, please call the 24-hour National Gas Emergency hotline on 0800 111 999. Remember to check your gas appliances are switched off, and to open your doors and windows to let the gas escape. For more information, have a look at our full guide to emergencies here. How can I make a complaint? If you’ve got a complaint about your move to OVO, we’re very sorry. And we’d like to hear about it. Take a look at our feedback page, and get in touch with us by ema
Updated on 14/04/22 by Jess_OVO Joining the OVO family - What to expect If you’re with SSE for your energy, over time, we’ll be moving your account to OVO. All of us are working hard to make the move as smooth as possible, and you will be updated every step of the way. But in the meantime, here’s what you can expect:While SSE is preparing to move your account, you’ll get a letter or an email to let you know. It will include all the important details about what to expect from the move. You may have even received this already, and if you haven’t you don’t need to do anything -- SSE will be in touch when it’s time.When your move has started, if you have an SSE online account, you’ll see a message confirming this when you log in. Once you’ve moved, we’ll confirm it in your final SSE bill, which will also have key information about your new OVO Energy account.OVO will be in touch to welcome you and tell you everything you need to know. If you've got an SSE online account and you log in, yo
Hi. Hope someone can help. We’re just about to complete the sale of our house, solar panels and FIT tariff included. SSE are who we have our FIT account with at the moment, but I can’t find a change of ownership form anywhere on their website. Have spent over an hour waiting for SSE to answer the phone this morning to get them to send us one with no luck. Would we be able to use the OVO change of ownership form to give to our buyers as it is easily found on the OVO website.TIA
Hi everyone, I replied to an existing thread about this but thought it was better to re-iterate on a new thread. Back story:-We’ve moved into a property in May with solar panels and are trying to get the FiT changed over to us. The FIT scheme was with SSE and the previous owner left a form for us to send off, which we did months ago with no response (it was a slightly older New Generator form but looked very similar to the newest one I’ve seen). We have no idea if the previous owner sent off the ‘previous generator’ form, which we’ve only just found out existed as is required for a changeover. We’ve also spent many hours on hold on the phone with SSE but to no avail. They also haven’t got back to enquiries left with the online form including one as a complaint. So, what do we do now? Only thing I can think of is the Energy Ombudsman, but we can’t do this without a deadlock letter right? And what if SSE never send us a deadlock letter? Seems like a lot of people just don’t ever hear fr
Our house was built in 2016 and the electricity supply was with Eon, we changed to Ovo without a problem. In 2020 I tried to swap both gas and electricity to octopus, and the gas supply swapped but the electricity failed due to a discrepancy picked up with the MPAN. Basically the MPAN labelled on my meter is down as the the house next door. Ovo won’t change 52 to 51 on ECOES, nor will Eon, and the Ombudsman have since stopped communicating with me. I would like to sell the house next year but I think this is going to create issues!!Any advice??
I have recently moved into a property (8th July) with solar panels and completed the transfer paperwork with Ovo but it has all gone quiet I have emailed Ovo several times but no solution yet, is there a problem? I have tried ringing Ovo but the phone number goes to general enquiries and when they try to transfer to the FiT team it just rings out. Anyone else have this problem?
Updated on 18/07/22 by Jess_OVO Your guide to setting up an account after a home move Just moved home? Welcome to the new pad! Finding out the current energy supplier So it might not be the first thing on your to-do list when you're packing up and moving into a new place - but before you make a start on the unpacking it’s always best to find out who’s supplying the energy. You might have found out that’s us through the letting agency or previous homeowners. Or you might see a nice ‘Welcome’ letter from OVO waiting for you when you move in. But if you’re not quite sure and want to get a head start on finding out, use this online tool to find out your gas supplier. To find out who supplies your electricity will depend on who is your Distribution Network Operator (DNO). You can locate who your DNO is using this map - And then find out your supplier using the online tool provided by your local DNO below: Western PowerSP Energy NetworksElectricity North WestNorthern Power GridUK Power Net
Moving into a property supplied by OVO and I want to change supplier, how can I provide the move-in meter reading?
I bought a property that is supplied by OVO and I initiated switch to another supplier. Do i need to submit the meter reading from when I moved in to OVO? If so, how can I do that if I don’t want to set up an account with OVO given I am switching to be another supplier?
I’ve just purchased a new home which means I can finally move out of my parents house. The new home is supplied by SSE but trying to get through to discuss the supply is a nightmare. How do I go about updating the details here? I’m currently position 47 in a live chat queue but need to take my son out in a bit.Thanks!
I have moved over from Southern Electric to OVO and am trying to activate my account - I get a link to set my password but when I try and activate I keep getting the following:- Set your passwordYour password reset link is invalid or expired.Request another password reset Help please!
Updated on 05/08/22 by Tim_OVO How to pay for your energy after moving to OVO Energy Will you be able to pay your bill the same way you did with SSE? The simple answer is, yes!If you paid by Direct Debit when you were with SSE, we’ll move it over and you can keep on paying the same way. The only difference is that, instead of separate Direct Debits coming out of your bank account for gas and electricity, we’ll combine them into one easy payment.If you paid for your energy in arrears (On Demand) then you can keep paying by bank transfer, cheque, or by topping up your balance in your online account. Take a look at this handy guide for information about how to pay your bill.You can activate your online account by entering your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password. Here you'll be able to manage your Direct Debit, or pay your bill and set up a Direct Debit if you paid On Demand with S
Updated on 18/07/22 by Jess_OVO Moving home can bring with it much unexpected admin, one thing you might not have been expecting to do is close down your OVO account. Wondering why this isn’t something you can pack up and take with you to your new place? As each OVO account is linked to the meter details at your home, when you move these details change so your account with us has to change too. Closing your current OVO account You can let us know that you’re moving on your online account or OVO app (download for Android or iOS) up to 28 days before your moving date by selecting the ‘Moving Home’ menu option. Exact appearance may vary We’ll then close your account on the date you enter here. If you don’t have a smart meter, don’t forget to check the meters as you leave and submit the final meter readings on the ‘Meter readings’ page. You’ll then receive a final statement covering the final energy used before your move within 4 weeks of the date you left. Setting up a new account The pr
Faster Switching - What’s changing and when? Coming to the end of your energy plan and considering your options? If you’ve switched energy suppliers in the past you might remember this process taking several weeks. But this is about to change thanks to Faster switching. From 18 July 2022, the process of switching energy suppliers has changed. This means that you’ll now have greater control over when you’ll join your new supplier. It will soon be possible to request a switch for the end of the next working day. How can I choose my start date with OVO Energy? Our Quote and Switch page will include the option to select your starting date. To start with, the earliest switch date will be in 5 working days, but we’re working to speed this up to next day switches very soon. The latest date you can schedule a switch will be in 29 days. Please be aware that our quote and switch page is sometimes unavailable when we think prices are so high that it’s better for customers to stick with their curr
I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.
Good evening all, I have been informed in early December that my energy supply will be migrating from SSE to OVO Energy. However, the migration was never completed.No migration has been done so far and it is already taking so long - Around three months.I have sent multiple emails and made so many calls to SSE and their position is that my account is fully migrated.On the other hand, OVO Energy is telling me that my account is still in migration.SSE is telling me that the account is migrated and if I have any questions I need to turn to OVO Energy. From the other side, OVO Energy is telling me to turn to SSE…I really do not know how to proceed and what to do!Does somebody have the same issue with the migration?Please advise.Many thanks,Zdenka
Hi, sorry if you’ve already seen a question from me, but I’m not sure where it’s gone. My 88 year old aunt has had £100 taken out of her account , the debit is from www.Ovoenergy, really puzzled, unfortunately Aunty has the onset of vascular dementia and her memory quite poor so can’t remember seeing any letters, she’s on Smart meters which I arranged for her when I organised her changeover to SSE, I have loaded these up for her, so she’s way in credit. The last thing I expected to see a debit from the company I handled her changeover to SSE which I believe is now taken over by OVO.If anybody can shed any light I would be very grateful.
Updated on 08/08/22 by Tim_OVO SSE, OVO and your online account Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password. Do OVO have an app? Yes we do! Our app is available for Android and IOS devices. It’s rated 4.7* on the Apple Store and 4.4* on the Google Play Store.You can download it from the Apple Store here, or Google Play here. What can I do on the OVO app? The OVO app is the easiest way to manage your energy on the go. You can use it for things like:Checking your balance Changing your Direct Debit Paying your bill Making top-up payments Sending meter readings And so much more.You can download it from the Apple Store here
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