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Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

98 Topics
1,229 Comments

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Tutorial

Switching to OVO? - Here's what to expect...

F.A.Q.

What is an Erroneous Transfer(ET)?

Tutorial

I’m moving house - why can’t I take my OVO account with me to the new p...

98 Topics

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I'm moving from an owned property to a rented property but keeping the flat - what do I do about my energy?

I’m moving from an owned property (property 1) to a rented property (property 2), but continuing to own property 1. This property will be empty for a few weeks before the tenants move in - what do I do about the energy supply?

I'm a new Economy 7 customer trying to submit opening meter reading - why are you allowing only a single reading?

Hi everyone, I’m a new OVO customer. I have an E7 meter with night and day readings. My plan confirms my date/night tariff etc. A letter arrived asking me to submit my opening reading but only offered me one box to put my reading into. I was expecting to submit a night reading and a day reading as...

I'm switching to OVO from People's Energy who've just announced they're no longer trading - Will my switch be affected?

Hi, I read today that People’s Energy have ceased trading as of yesterday. I already began my switch from them to OVO on the 7th of September (not received contract yet, only “Welcome” email). Can I assume, as per Ofgem guidlines, that the switch will proceed without any intervention from me? Many T...

OVO Bungling Home Move - Why have I been charged after I closed my account?

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these prob...

1 meter with 2 MPANs- can I switch to OVO?

I'm looking to change suppliers and Ovo is definitely high on the list.However I am told we are a bit unusual, we have two meters, one to do the cheap nighttime electricity, and one to do the day rate, so that means two MPAN numbers etc.Is this something Ovo can accommodate? I had another supplier t...

I have two electricity meters with two MPANS - Why are my storage heaters resulting in high energy costs?

HiI have browsed the forums here for a few days now and found some very informative threads (the staff and community seem really helpful and knowledgeable!) but I still wanted to make a post asking about my specific situation.I wanted to post here before applying to switch, as last year I tried to s...

Can I manage another person's energy account for them?

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because i...

Can OVO install a traditional 3 Phase meter if I switch?

Is OVO allowed to install nonsmart 3 phase meters?

We've just moved in, how do I change the name on the account?

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

Difficulty applying for a switch to OVO - How can I update my supply address listed on the national database?

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address...

Moving into new house, how do I set up my account?

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

As OVO own SSE, why haven't customers seen any dividends of this buy out?

Dividends for customers,rather than share holder's.

Moved into new property and I owe previous tenants bill, why?

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. W...

If I switch to OVO will I still get the Warm Home Discount?

i am an edf energy customer and i am considering switching to OVO, i currently get the warm homes discount of £140.00 per annum ,is this transferrable to Ovo automatically

Switching to OVO but online account not fully active - is switch complete?

HiWe switched to OVO at the beginning of April but the switch still hasn't completed. We can't use the app to submit meter readings and the website keeps saying 'you're direct debit will be confirmed on..'Any suggestions?Thank you

I'm moving out - How do I transfer the responsibility of my account to a family member who is staying in the property?

Hi,I am due to move out soon and my Ovo account is currently in my name. Is it possible to transfer the account ownership and direct debit to another family member? Regards

MoneySavingsExpert's 'Cheap Energy Club' isn't showing OVO. Any ideas why?

I started planning for my upcoming fixed deal maturity today. As part of that I have a look around and one of the resources is the MoneySavingExpert’s Cheap Energy Club.Comparing tariffs I was surprised not to find my current supplier, so I clicked the toggle switch so as to show current supplier o...

How do I get OVO to take over my electricity supply, I'm only with you for gas?

Hey all - current OVO user here, I’ve been sorting out an electric mixed metering issue and problems with the National Database being wrong.This has all finally been sorted and I’m now looking to bring my electric under OVO. Currently only my gas is with OVO - does anyone know the best way of doing...

How do I make a formal complaint about SSE energy?

I recently had to make a complaint about SSE energy and found that OVO had taken them over. Attempts to get SSE to respond result in getting through to Phillipine and South African call centres who do not appear to have the capability to handle my complaint or numbers being unobtainable Contacting O...

I moved in to a flat and switched away from OVO - How do I pay my final bill for the time before the switch?

Hello,I moved into my new house and quickly changed to a new supplier. I got a letter telling me to register with them, however it looks like i can only register if I take on 1 of their plans, which isn’t possible as I am with another supplier. I just want to pay the final bills I have. On the final...

New home - How do I find out my energy supplier?

Hello! I'm moving into a new property and according to a website you provide the gas, but you have no record of this when I put the details on your website. Help, please!

Why have OVO raised an objection (blocked) my switch to another supplier?

Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP - I have sent emails but I have not received any replies to date

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