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Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

103 Topics
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Tutorial

Switching to OVO? - Here's what to expect...

F.A.Q.

What is an Erroneous Transfer(ET)?

Tutorial

I’m moving house - why can’t I take my OVO account with me to the new p...

103 Topics

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Article Moving from SSE to OVO - will my tariff and prices change when I'm with OVO?

Price and tariffs when moving from SSE The prices you are currently paying will stay the same when you move to OVO. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes...

I'm switching to OVO from People's Energy who've just announced they're no longer trading - Will my switch be affected?

Hi, I read today that People’s Energy have ceased trading as of yesterday. I already began my switch from them to OVO on the 7th of September (not received contract yet, only “Welcome” email). Can I assume, as per Ofgem guidlines, that the switch will proceed without any intervention from me? Many T...

Article I'm with SSE - how do I know if I've moved to OVO Energy?

Joining the OVO family - What to expect If you’re with SSE for your energy, over time, we’ll be moving your account to OVO. All of us are working hard to make the move as smooth as possible, and you will be updated every step of the way. But in the meantime, here’s what you can expect: While SSE is...

I have two electricity meters with two MPANS - Why are my storage heaters resulting in high energy costs?

HiI have browsed the forums here for a few days now and found some very informative threads (the staff and community seem really helpful and knowledgeable!) but I still wanted to make a post asking about my specific situation.I wanted to post here before applying to switch, as last year I tried to s...

How and when do I find out my new account number when being migrated from OVO to SSE?

Hi, my gas account with SSE was closed about 2 months ago and so far we’ve had nothing from OVO and when I’ve called nobody seems to be able to help me? I just want help in finding my new account number and switching over. Had this happened to anyone else and is there anyone here who can help please...

Are OVO Energy at risk with many energy companies going bust during the energy crisis?

Does anyone know if OVO are one of the companies at risk of going bust due to the current gas price crisis affecting the UK?

Article Moving from SSE to OVO - will I be able to pay my bill the same way I did with SSE?

How to pay for your energy after moving to OVO Energy Will you be able to pay your bill the same way you did with SSE? The simple answer is, yes! If you paid by Direct Debit when you were with SSE, we’ll move it over and you can keep on paying the same way. The only difference is that, instead of se...

I'm moving from an owned property to a rented property but keeping the flat - what do I do about my energy account?

I’m moving from an owned property (property 1) to a rented property (property 2), but continuing to own property 1. This property will be empty for a few weeks before the tenants move in - what do I do about the energy supply?

I'm a new Economy 7 customer trying to submit opening meter reading - why are you allowing only a single reading?

Hi everyone, I’m a new OVO customer. I have an E7 meter with night and day readings. My plan confirms my date/night tariff etc. A letter arrived asking me to submit my opening reading but only offered me one box to put my reading into. I was expecting to submit a night reading and a day reading as...

Article Moving into a home that OVO supplies - A Guide

Your guide to setting up an account after a home move Just moved home? Welcome to the new pad! Finding out the current energy supplier So it might not be the first thing on your to-do list when you're packing up and moving into a new place - but before you make a start on the unpacking it’s always...

Does OVO offer a 'Total Heat Total Control' Tariff? - I'm looking to switch from SSE

Hi, we are currently with SSE and even though we are in credit they decided to put our monthly DD up £50, so we're looking into changing supplier, but the only stumbling block seems to be the fact we're on THTC with 2 different meters for different times of day, does OVO have a tariff that would sui...

OVO Bungling Home Move - Why have I been charged after I closed my account?

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these prob...

1 meter with 2 MPANs- can I switch to OVO?

I'm looking to change suppliers and Ovo is definitely high on the list.However I am told we are a bit unusual, we have two meters, one to do the cheap nighttime electricity, and one to do the day rate, so that means two MPAN numbers etc.Is this something Ovo can accommodate? I had another supplier t...

Can I manage another person's energy account for them?

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because i...

Can OVO install a traditional 3 Phase meter if I switch?

Is OVO allowed to install nonsmart 3 phase meters?

We've just moved in, how do I change the name on the account?

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

Difficulty applying for a switch to OVO - How can I update my supply address listed on the national database?

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address...

Moving into new house, how do I set up my account?

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

As OVO own SSE, why haven't customers seen any dividends of this buy out?

Dividends for customers,rather than share holder's.

Moved into new property and I owe previous tenants bill, why?

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. W...

If I switch to OVO will I still get the Warm Home Discount?

i am an edf energy customer and i am considering switching to OVO, i currently get the warm homes discount of £140.00 per annum ,is this transferrable to Ovo automatically

Switching to OVO but online account not fully active - is switch complete?

HiWe switched to OVO at the beginning of April but the switch still hasn't completed. We can't use the app to submit meter readings and the website keeps saying 'you're direct debit will be confirmed on..'Any suggestions?Thank you

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