Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

  • 193 Topic threads
  • 3,626 Comments
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How long does it take to request a switch to a new energy supplier?

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Moving into a home that OVO supplies - A Guide

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Switching to OVO? - Here's what to expect...

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193 Topic threads

A
Carbon Cutter*****
anowaksCarbon Cutter*****
posted in Switching suppliers and moving home

SSE TO OVO

Hi. I was SSE customer for couple years and I just found out that without my knowledge that SSE transferred me to OVO. I did not received any letter, email or even a message. I found out about it only when I wanted to top up my smart meter on exactly the same way I was doing before. Of course all my tries to top up where unsuccessful. I called to SSE lady over the phone told me that I am no longer their client so she transferred me to OVO. They asked me about my client reference number, account number which of course I didn’t have because no one was so kind to send me these information's. So by giving them all informations  they finally told me what is my client account number. But this is not even the problem. The aacount worked in the beginning but it stopped.  When i want to log in is saying ‘Sorry for the delay to your switch - we are waiting for some switch information from industry(a third party involved in all energy switches_. This can sometimes take up to 6 weeks. As soon as y

3
A
Carbon Cutter*****
23 hours ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Switching suppliers and moving home

Moving from SSE to OVO - when can I access my OVO online account?F.A.Q.

Updated on 08/08/22 by Tim_OVO SSE, OVO and your online account  Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password. Do OVO have an app? Yes we do! Our app is available for Android and IOS devices. It’s rated 4.7* on the Apple Store and 4.4* on the Google Play Store.You can download it from the Apple Store here, or Google Play here. What can I do on the OVO app? The OVO app is the easiest way to manage your energy on the go. You can use it for things like:Checking your balance Changing your Direct Debit Paying your bill Making top-up payments Sending meter readings And so much more.You can download it from the Apple Store here

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I
Carbon Cutter*
1 day ago
M
New Member*
mortonpqNew Member*
Posted in Switching suppliers and moving home

SSE smart meter readings not appearing after transfer. How do I find them?

I seem to be getting the same sort of spike that others have noticed on the changeover. I had a smart meter with SSE from 28 November, and I assumed that it would send the correct readings at changeover. OVO only note that all my readings before changeover on 20 January are manual. I now can’t find the details of the smart meter readings for the period 28 November to 19 January, to let me crosscheck them. This has happened with both gas and electricity.How can I track down these readings?I don’t understand why they have been labelled as manual, since this is essentially an in-house transfer with an existing smart meter.  

1
Emmanuelle_OVO
Community Moderator
1 day ago
C
Carbon Cutter*
cja5553Carbon Cutter*
Posted in Switching suppliers and moving home

Why did I notice a large jump in my usage and account balance when it was moved from SSE to OVO?

Hi all, I was recently prompted to move from SSE’s payment portal to that of OVO.Before shifting to OVO, I had a credit balance on my SSE account. All of a sudden, OVO’s account reflected a “Today's balance” of “£2,301.25 in debit”, with the absurd reading of 7703kWh electric consumption a day. For reference, I have a smart meter so I do not have to enter anything manually. I don’t have the intellect of Sir Isaac Newton but certainly that is astronomical compared to any average household, yet alone mine. I have attached screenshots in this post. Can someone explain to me what is going on? How on earth did a credit in an SSE account transfer to a £2,301.25 debit in a OVO account.   

226
Emmanuelle_OVO
Community Moderator
1 day ago
K
New Member**
KathryndeeNew Member**
Posted in Switching suppliers and moving home

SSE to OVO

I’ve just received an email that I’ve been transferred from SSE to OVO. I’ve had no prior communication that this was happening so it’s a complete surprise to me. Even more surprising to find out that my account was £120 in credit with SSE and in the space of 4 days I’m now £18 in debit. I’m pretty sure this is impossible. What is the best way to get my money back as soon as possible? I have a disability which means I cannot phone up to rectify this.

1
Jeffus
Plan Zero Hero
1 day ago
R
New Member**
RJRNew Member**
Posted in Switching suppliers and moving home

changing from prepayment to standard meter

Just taken back a rental property that has a prepayment boost meter. Want to change to a standard meter , having great difficulty even getting in touch with either boost or ovo . Any ideas please ?

3
Blastoise186
Plan Zero Hero
1 day ago
R
Carbon Cutter*
RubyfCarbon Cutter*
Posted in Switching suppliers and moving home

Why can I see a spike in my online usage graph on the date my account joined OVO from SSE?

Hi,We were switched from SSE on the 28th June. Our final bill from sse was up to the 27th June. We paid this in full on the 28th June. The bill stated that it was based on actual readings from our smart meter and our opening balance with Ovo matched our closing balance with SSE.On the 28th June, it is saying that we used around 6 times more electric and gas than we do in a typical day. Every day since then the readings fall in line with our more typical usage that we would expect to see.My husband contacted ovo and the response we received was literally that we must have used more electric and gas! 6 times as much in one day?! A day we were barely at home! Simply not true! Any advice welcome please as I know other people who have similarly had high usage showing on day of switchover. Many thanks.

154
juliamc
Plan Zero Hero
2 days ago
S
Carbon Cutter****
SalyCarbon Cutter****
Posted in Switching suppliers and moving home

sse to ovo can ovo ask for money from u for previous suppliers sse!!!???

Just a question can u get billed from sse like 3 years ago?? From back in 2019 moved over to ovo 

3
Emmanuelle_OVO
Community Moderator
4 days ago
G
New Member*
GaudencjaNew Member*
Posted in Switching suppliers and moving home

challenging commercial energy supply to a domestic property

Hi everyone,Apologies for a long post. We have recently received a bill from Opus for over £800 for electricity only for about 2 months for a studio flat which was empty for almost a month and has a gas heating. They charge between £2.5-£4 for standing charge per day and £0.68 per kwh for deemed out of contract bussiness rates which is extremely high and causes me a huge headache.Anyway, we purchased the property at the end of November 2022. It is a house that was split into 4 studio flats that my husband is renovating. The property was empty for over a year. Usually I look after bills and paperwork but I had serious health issues in December and I left it until Jan to switch to a new supplier. I wasn't aware that the property has bussiness supply and I saw a bill from Edf on one of the flats so assumed they supply other flats as well and currently the rates are pretty much the same for all suppliers so thought it wouldn't matter. The edf bill later appeared to had a wrong address and

3
Jeffus
Plan Zero Hero
5 days ago
R
Carbon Cutter*
ReluctantCarbon Cutter*
Posted in Switching suppliers and moving home

Interim landlord usage between lets

Hi, I am a landlord and my flat has been empty for a month. I took a meter reading when the tenant moved out and he notified OVO. I have new tenants moving in in March and I will take a meter reading on that date. What I don’t know is how to let OVO know I am responsible for the usage in the intervening weeks. There doesn’t seem to be any way to do this (or I haven’t been able to see it) I would appreciate some information or advice on this. Many thanks! 

5
Emmanuelle_OVO
Community Moderator
5 days ago
S
Carbon Cutter***
scamvictimCarbon Cutter***
Posted in Switching suppliers and moving home

Is it legal for OVO to open an account in my name without permission after moving out?

Hi there.To set the scene…..My partner was an OVO customer in her old rented house. Even though I eventually moved in with her, the OVO bill stayed solely in her name, as it always had.In Feb 2022 we got our first house together. We moved on Feb 14th and our tenancy ended on March 1st. My partner contacted OVO as she wished to take the account with us - but they wouldn’t offer the same tariff, so she told them we were leaving the property and wanted to cancel. She paid off the outstanding on the account, along with an extra month or so as we weren’t quite at the end of the contract.Fast forward to mid-August. We’ve been moved 6 months, and I get a letter from OVO in my name (odd, as I’ve never been an OVO customer, they’ve never had my details). It was sent to the old address, and luckily only found its way to me as Royal Mail are still redirecting. If not for that, I wouldn’t even know about this.The letter was a bill in my name for energy usage (not very much, mostly standing charge

44
D
Carbon Cutter**
6 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Switching suppliers and moving home

Moving from SSE to OVO - will my tariff and prices change when I'm with OVO?F.A.Q.

Updated on 08/08/22 by TIm_OVO Price and tariffs when moving from SSE Your move to OVO won't affect the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes which happen twice a year (April and October). This is set to change to every 3 months. We’ll always let you know in advance if your prices need to change. See this guide on price cap changes and how we’re supporting our members:  We’ve also made an FAQ on wholesale price increases here: If you were on a fixed tariff with SSE your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to OVO. More information on this and a whole host of other SSE FAQs here. 

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A
Carbon Cutter*
15 days ago
M
Carbon Cutter****
Martinacole64Carbon Cutter****
Posted in Switching suppliers and moving home

SSE to OVO - Can I continue to pay for my bills using my SSE payment card?

I have just been moved to ovo today when I got an sse email about my latest bill telling me I am now with ovo and to activate the account which I did, I have been asking questions on Facebook but I’m not getting the answers I need, I have asked half a dozen times about when I stop using the sse cards ( not prepayment meter, cards I put money on every week to keep my account in credit) and I got directed here, do I stop using my sse cards now or is there a time limit, I put money on the cards yesterday, where will this money have gone, I’m not a spring chicken any more and not that tech savvy but I get by but this is just sooooo confusing it’s giving me a sore head, please help, tia.

29
D
Carbon Cutter*****
17 days ago
L
Carbon Cutter****
lucyloo2023Carbon Cutter****
Posted in Switching suppliers and moving home

Still stuck in migration - 13 months down the line

Hi, I previously had a thread on here in relation to my account moving from SSE to OVO - I was told in December 2021 that I would be migrated over (not my choice obvs) I was last billed by SSE on the 1st July - with a huge credit outstanding. I have then - weekly - called OVO to check on the progress with no avail. I am going through the Ombudsman now which OVO have also ignored and when I spoke to them today, they just advised migration was ongoing. I dont really understand how this is acceptable? That is speaking with the OVO ombudsman team btw. I have exhausted all avenues and I dont know who else to contact. I just want to be be billed. This is extremely stressful now. Can anyone help me with the number for the technical support team as that is who is blamed for the delay? Thanks 

11
L
Carbon Cutter****
6 days ago
O
New Member**
olly808New Member**
Posted in Switching suppliers and moving home

We've just moved into a new home which has Boost Pay As you Go, we want to switch to Ovo Direct Debit

Hi There,We’ve just moved to a new property, the gas and electric is supplied by Boost, we want to switch it to Ovo Direct Debit, which they’ve told us we’ll have to wait a month. We have a-lot of trouble trying to add money to the Boost top-up, they sent some numbers and I’ve so far stuck £260 on it, which hasn’t shown up, but the money has come out of my account. We have a 15 month old baby, and the house has no functioning boiler and we are heavily reliant on electric for the electric heaters, we’re worried it will run out and we’ll have no heat when its -5 degrees outside. Why can’t we just switch to Ovo Direct Debit straight away?!Thanks. 

2
Blastoise186
Plan Zero Hero
6 days ago
R
New Member***
robinwilsonNew Member***
Posted in Switching suppliers and moving home

Why have I seen a 'Balance Adjustment' on my bill since my account was moved from SSE to OVO?

I have been charged £74.92 as a ‘Balance Adjustment’. What is a Balance Adjustment.Thank you

78
Emmanuelle_OVO
Community Moderator
7 days ago
H
New Member***
hcjlingNew Member***
Posted in Switching suppliers and moving home

My current supplier have raised an objection to my changing to OVO - can anyone help?

Could anyone please help me sort this problem out Date Description Reference Type Amount Balance 31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41 30 JAN 2018 Other CRM1881218 CR £37.36 £0.01 31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.05 -£37.36 30 NOV 2017 NORMAL Charges (18-Sep-2017 - 30-Nov-2017) 3798225 3 DB -£25.30 -£25.30

29
L
Carbon Cutter**
8 days ago
N
Carbon Cutter*
nick100Carbon Cutter*
Posted in Switching suppliers and moving home

How can I switch from a business / commercial electricity supply to a domestic?

Help! I am on a commercial electricity tariff  (not OVO) and want to change to a domestic tariff (smallholding that is not generating an income). I cannot find anyone to help. Will OVO let me switch to them? Thanks

21
Blastoise186
Plan Zero Hero
8 days ago
A
Carbon Cutter*
Ann83Carbon Cutter*
Posted in Switching suppliers and moving home

Final bill not issued 5 months after leaving OVO

I left OVO in August 2022, with credit on my account. I was told they would issue a final bill and refund the credit, but that still hasn’t happened. I have contacted them multiple times to chase this up. Has anyone else had success getting OVO to refund credit after closing the account?

5
A
Carbon Cutter*
11 days ago
J
New Member**
Jake1978New Member**
Posted in Switching suppliers and moving home

Could OVO change my meters from prepayment to pay monthly?

Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?

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M
New Member*
24 days ago
B
Carbon Cutter*****
bilabonicCarbon Cutter*****
Posted in Switching suppliers and moving home

Moving from SSE to OVO - When should I receive my Welcome pack and billing schedule info?

Hi All I have noticed in the past that OVO logo was appearing on my SSE quarterly bills (gas and elec) and there was a ‘switch’ imminent.I presumed this would just be the removal of SSE logo and the switch would be seamless and i would continue to get my quarterly gas and elec PDF bill.The process was great, i would receive an email fromm SSE hat they were due, i would log in online to SSE, amend each bill with a meter reading, a new quarterly bill would be generated and i would simply pay with my CCard. SIMPLE.I received an email from SSE on 25/01/22 stating my quarterly gas bill was due (no elec???), so i proceeded to log on online only to find i am now with OVO and i am unable to view my quarterly bills! I would receive them in January, April, July and October. I followed the prompts and created a new password/OVO log in and now i’m totally lost??I can no longer view my QUARTERLY bills for Gas and Elec??I can not see usage for my Gas or Elec, there is just an  and how amount i owe!!

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J
Carbon Cutter*
24 days ago
W
Carbon Cutter*
willp2003Carbon Cutter*
Posted in Switching suppliers and moving home

Moved from Boost PAYG to OVO pay monthly credit meters, but not got an OVO account yet?

Hi, I moved into a new property in June that had PAYG Boost meters. An OVO engineer swapped these to credit/smart meters on the 1st August. I’ve not been set up an account yet and wondered how long it will take? The 3 people I’ve spoken to have not been able to help.I used to have an OVO account at my old property and wondered if that was hindering the process.I just want to get the billing set up, so I don’t end up with a huge bill after a few months of not paying.

7
P
Carbon Cutter*
23 days ago
A
Carbon Cutter*
AngieMCarbon Cutter*
Posted in Switching suppliers and moving home

Recently moved home- My previous supplier have added my £66 EBSS payment to my old PAYG meter?

I have recently moved home and my previous supplier was utilita.  I am now with ovo Despite informing utilita 6 times on separate occasions that I have moved they have now paid the first payment of the £400 into the payment meter of my old property which means until they sort this out I am unable to get that payment in my new home.Has anyone else had this problem lem and if so how did it get resolved 

8
D
New Member**
24 days ago
E
Carbon Cutter*
EB23Carbon Cutter*
Posted in Switching suppliers and moving home

Moved into new property and I owe previous tenants bill, why?

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.

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L
Carbon Cutter*
25 days ago
L
New Member**
liedmundNew Member**
Posted in Switching suppliers and moving home

Moved in to OVO home, why am I being sent bills for 'The Occupier'? How do I set up an account in my name?

I am new tenant to the house. I was informed by the landlord that the energy is provided by OVO. After the first month, I receive the latest bill and want to setup an account to manage it and pay for the bill.But I can’t setup the new account which “ Some of your details don’t match your account information” appear.I think OVO may not have any personal details of me registered.While the heading of the bill is just“The Occupier”“Address”“Post Code” As what I research on this forum, it is hard to find a “REAL” person for enquiry on every aspect of OVO.Any idea?Many thanks

7
M
Carbon Cutter*
26 days ago
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