Skip to main content
S
Rank 4
Smurfarama
Rank 4
September 30, 2025
Solved

New Charge app and new BMW integration not working?

  • September 30, 2025
  • 16 replies
  • 628 views

I will charge your BMW, look I have made a schedule.

 

 

 

 

Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.

 

 

Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late.

 

Good morning…. I couldn’t be bothered to charge your car.

How about tomorrow instead!? 

    Best answer by Ben_OVO

    Updated on 24/02/26 by Chris_OVO

    ​@Smurfarama I’ve got some promising news back from the team:

     

    • As of Friday BMW turned off their connection with Enode. Kaluza have established a direct connection with BMW which went live last week which is great news! 🎉
    • As of 4pm Kaluza will remove the remaining connection they have with Enode for BMW meaning telemetry will no longer be shared for customers remaining on the Enode connection.
    • We have already transitioned c. 3k customers onto the new direct integration with 2.5k potentially being impacted by the switch off today.
    • We'll be communicating with the remaining 2.5k customers this afternoon directing them to relink their device on the new integration.

     

    Hopefully things should start working for you very soon!

    If you’re a BMW owner on Charge Anytime and are still experiencing connection issues at this time, please get in touch with out Charge Anytime team directly. You can find the contact details and other helpful guides here:

    Download the OVO Charge app from the App Store or Google Play.

    16 replies

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 1, 2025

    ​@Smurfarama this is really frustrating 😭. Please get in contact with Charge Anytime to see if they have any idea of how to fix this (ovocharge@ovo.com). I’ll reach out internally too and will let you know if I get an update.

    Powered by the Sun
    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    October 1, 2025

    Updated on 24/02/26 by Chris_OVO

    ​@Smurfarama I’ve got some promising news back from the team:

     

    • As of Friday BMW turned off their connection with Enode. Kaluza have established a direct connection with BMW which went live last week which is great news! 🎉
    • As of 4pm Kaluza will remove the remaining connection they have with Enode for BMW meaning telemetry will no longer be shared for customers remaining on the Enode connection.
    • We have already transitioned c. 3k customers onto the new direct integration with 2.5k potentially being impacted by the switch off today.
    • We'll be communicating with the remaining 2.5k customers this afternoon directing them to relink their device on the new integration.

     

    Hopefully things should start working for you very soon!

    If you’re a BMW owner on Charge Anytime and are still experiencing connection issues at this time, please get in touch with out Charge Anytime team directly. You can find the contact details and other helpful guides here:

    Download the OVO Charge app from the App Store or Google Play.

    Powered by the Sun
    S
    Rank 4
    SmurfaramaAuthor
    Rank 4
    October 1, 2025

    ​@Ben_OVO

    Thank you for getting on this for me!

    I followed the instructions OVO gave last week regarding BMW’s. I removed my car from the OVO side of things and added it back.

    Reading the info above, this makes me think I should be one of the 3k customers who have already transitioned into the new integration…..

     

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 1, 2025

    Oh ok - I’ll feed this back to the team right away and will let you know when they get back to me.

     

    Thanks!

    Powered by the Sun
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 1, 2025

    ​@Smurfarama please could you get back in touch with Charge Anytime to report the issue, they’ll need to take your account details and report this to Kaluza.

     

    Please let us know how you get on - hopefully will be a quick fix.

    Powered by the Sun
    S
    Rank 4
    SmurfaramaAuthor
    Rank 4
    October 2, 2025

    ​@Ben_OVO 

    Good morning.

    I was in touch with Christina in the Charge Anytime team yesterday afternoon.

    Things had gone from bad to worse before I contacted them…..

    OVO are not receiving the information from my car, the OVOCharge app reports the last update as 4.33pm yesterday and that was the only update since midday. Therefore OVOCharge is unable to smart charge the car at all because it does not register that the car is plugged in.

     

    I am unable to delete the car from my account using either OVOCharge or Charge Anytime apps, I get the message ‘! coulnt_remove_device_error’

     

     

    BMW are convinced that the problem is not them.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 2, 2025

    ​@Smurfarama hopefully this can be fixed ASAP. What did Charge Anytime say about it?

    Powered by the Sun
    S
    Rank 4
    SmurfaramaAuthor
    Rank 4
    October 3, 2025

    ​@Ben_OVO They said pretty much exactly what you had said right at the beginning and would report it to tech team.

    Christina told me should wmial me stright away, but nothing came through.

    Better news was that at 4am this morning, I was able to delete and re-register my car on the OVOCharge app successfully.

    BUT, OVOCharge still does not control the charging of the car as of now.

    Have a good weekend

      S
      Newcomer
      sforeman9
      Newcomer
      October 25, 2025

      So recently purchased a BMW330e, set up in the new charge app, and linked to the BMW app. (Charger is not ovo compatible). First night it worked, thought this is easy. It has never worked since, only way to charge is to force a charge at the higher rate. It appears to be connected correctly, but the car never receives charge or does so for a minute or two then stops. Any ideas what to do next?

       

      Should the car app be in a time slot to charge or charge straight away? I have set the departure time and battery % in the Ovo Charge app but it doesn’t ever achieve this.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 25, 2025

      Hi ​@sforeman9 ,

      I’d say get the team to dig the diagnostics. Give them a call on 0330 175 9678 and they’ll take a look at what’s going on.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd