I will charge your BMW, look I have made a schedule.
Oh, I’m sorry, it has been 16 minutes and I have forgotten your charging schedule.
Fear not. Another 34 minutes has elapsed and I am clever enough to generate another smart charging schedule for you. Why don’t you go to sleep, it’s really late.
Good morning…. I couldn’t be bothered to charge your car.
How about tomorrow instead!?
Best answer by Ben_OVO
Updated 05/11/25 by Ben_OVO
- As of Friday BMW turned off their connection with Enode. Kaluza have established a direct connection with BMW which went live last week which is great news! 🎉
- As of 4pm Kaluza will remove the remaining connection they have with Enode for BMW meaning telemetry will no longer be shared for customers remaining on the Enode connection.
- We have already transitioned c. 3k customers onto the new direct integration with 2.5k potentially being impacted by the switch off today.
- We'll be communicating with the remaining 2.5k customers this afternoon directing them to relink their device on the new integration.
Hopefully things should start working for you very soon!
If you’re a BMW owner on Charge Anytime and are still experiencing connection issues at this time, please get in touch with out Charge Anytime team directly. You can find the contact details and other helpful guides here:
Download the OVO Charge app from the App Store or Google Play.
Updated 05/11/25 by Ben_OVO
- As of Friday BMW turned off their connection with Enode. Kaluza have established a direct connection with BMW which went live last week which is great news! 🎉
- As of 4pm Kaluza will remove the remaining connection they have with Enode for BMW meaning telemetry will no longer be shared for customers remaining on the Enode connection.
- We have already transitioned c. 3k customers onto the new direct integration with 2.5k potentially being impacted by the switch off today.
- We'll be communicating with the remaining 2.5k customers this afternoon directing them to relink their device on the new integration.
Hopefully things should start working for you very soon!
If you’re a BMW owner on Charge Anytime and are still experiencing connection issues at this time, please get in touch with out Charge Anytime team directly. You can find the contact details and other helpful guides here:
Download the OVO Charge app from the App Store or Google Play.
Thank you for getting on this for me!
I followed the instructions OVO gave last week regarding BMW’s. I removed my car from the OVO side of things and added it back.
Reading the info above, this makes me think I should be one of the 3k customers who have already transitioned into the new integration…..
Oh ok - I’ll feed this back to the team right away and will let you know when they get back to me.
Thanks!
Please let us know how you get on - hopefully will be a quick fix.
Good morning.
I was in touch with Christina in the Charge Anytime team yesterday afternoon.
Things had gone from bad to worse before I contacted them…..
OVO are not receiving the information from my car, the OVOCharge app reports the last update as 4.33pm yesterday and that was the only update since midday. Therefore OVOCharge is unable to smart charge the car at all because it does not register that the car is plugged in.
I am unable to delete the car from my account using either OVOCharge or Charge Anytime apps, I get the message ‘! coulnt_remove_device_error’
BMW are convinced that the problem is not them.
Christina told me should wmial me stright away, but nothing came through.
Better news was that at 4am this morning, I was able to delete and re-register my car on the OVOCharge app successfully.
BUT, OVOCharge still does not control the charging of the car as of now.
Have a good weekend
So recently purchased a BMW330e, set up in the new charge app, and linked to the BMW app. (Charger is not ovo compatible). First night it worked, thought this is easy. It has never worked since, only way to charge is to force a charge at the higher rate. It appears to be connected correctly, but the car never receives charge or does so for a minute or two then stops. Any ideas what to do next?
Should the car app be in a time slot to charge or charge straight away? I have set the departure time and battery % in the Ovo Charge app but it doesn’t ever achieve this.
+1Hi
I’d say get the team to dig the diagnostics. Give them a call on 0330 175 9678 and they’ll take a look at what’s going on.
Mine seems to be working correctly now……
I set the car to the value that i want to charge the battery to, I put the same value in the OVOCharge app. I have the car set to charge immediately.
When I first plug the car in it immediately starts charging (because that is what you have told it to do) and tells you the time that the desired charge will be achieved. I stop the charge using BMW app. Pop the BMW calculated time in the OVO app as the required by time (maybe add 5 or 10 mins). Normally after a few minutes the OVOCharge app catches up and generates a schedule.
I have found that if the OVO app is going to be nowhere near the charge value that you want, it goes past the time you have set and after a little while then stops charging, generating a new charging schedule with the same time you set, but now 24 hours later
Hey
Sorry to hear you’re having trouble. Did you reach out to the Charge Anytime team as recommended by Blastoise186?
Hi
I’d say get the team to dig the diagnostics. Give them a call on 0330 175 9678 and they’ll take a look at what’s going on.
If you’ve not had a chance to do so yet, please do this so they can run through some things with you. You can view all contact methods for the Charge Anytime team in the topic below:
Smurfarama also left some really helpful tips from their own experience which may be helpful to you too, so those may also be worth a try if you’re still experiencing any issues.
Mine seems to be working correctly now……
I set the car to the value that i want to charge the battery to, I put the same value in the OVOCharge app. I have the car set to charge immediately.
When I first plug the car in it immediately starts charging (because that is what you have told it to do) and tells you the time that the desired charge will be achieved. I stop the charge using BMW app. Pop the BMW calculated time in the OVO app as the required by time (maybe add 5 or 10 mins). Normally after a few minutes the OVOCharge app catches up and generates a schedule.
I have found that if the OVO app is going to be nowhere near the charge value that you want, it goes past the time you have set and after a little while then stops charging, generating a new charging schedule with the same time you set, but now 24 hours later
Do let us know how you get on.
I have tried calling them twice this morning and both times after holding for over 20 minutes they cut me straight off. Can’t say I am impressed so far!
+1It’s Monday - the lines are always jammed across literally everything in the UK.
Try again tomorrow and please make sure to call 0330 175 9678 for the fastest answer.
Hey
Sorry to hear you had trouble getting through to the team. You can also contact them via webchat, or as Blastoise mentioned, the lines will likely be a little less busy now that it’s not Monday - that does sometimes have an impact on wait times on a Monday.
If you’re still having any issues getting through today, do let us know.
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