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What’s the pay off your debts scheme about ? 

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Updated on 19/11/24 by Abby_OVO

 

How we can support you with your energy costs

 

Payment plans

 

A payment plan spreads the cost of your energy to make it more manageable. It’s tailored to your personal financial situation. If you want to find out about payment plans, you can request one online here – we’ll take you through what you need to do, and ask you for some details. You can also speak to us about setting up a payment plan, when you contact our team.

 

What kind of payment plan will you offer me?

 

Using the information you give us, we’ll help you come up with a payment plan that fits your circumstances. Together, we’ll agree on a fixed amount, to be paid over a set period of time. The payments are made on a weekly, fortnightly, or monthly basis. 

Some of the money will go towards repaying the debt, and some will go towards the gas and electricity you’re currently using. This way, you don’t have to pay a large lump sum all at once – you can pay off what’s owed gradually, over time. The aim is to make your energy costs more manageable. 

 

What happens if I can’t keep to the plan?

 

If you find you’re having trouble keeping up with the payments, please get in touch with our team. Together, we can find a solution and tailor your payment plan to what’s affordable for you. 

 

Hey @walker 

 

Can you post a screenshot of where you’ve seen this? So I can give more specific advice.

 

Head to our website to find out more about what support is available. 

 

What can I do if I can’t pay my energy bill?

 

Please know that we’ve supported lots of people in similar situations – and we can support you too.

Some of the ways we can help are here:

  • Together, we could come up with a payment plan that’s tailored to your financial situation. Payment plans spread the cost of what’s owed over time, to help make it more manageable. Find out more about them here.

  • We can give you details for other payment schemes, to make sure you’re getting the financial assistance you’re entitled to. You’ll find information on these schemes further down the page.

  • Our dedicated team can also give advice on energy debt and talk you through more support that’s available. 

  • They can offer guidance on where to find free, independent advice as well.

 

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