What’s the pay off your debts scheme about ?
Thank you
Answer
How do I set up a payment plan to pay off debt?
Best answer by Emmanuelle_OVO
Updated on 18/06/25 by Emmanuelle_OVO:
How we can support you with your energy costs
Payment plans
A payment plan spreads the cost of your energy to make it more manageable. It’s tailored to your personal financial situation. If you want to find out about payment plans, you can request one online here – we’ll take you through what you need to do, and ask you for some details. You can also speak to us about setting up a payment plan, when you contact our team.
What kind of payment plan will you offer me?
Using the information you give us, we’ll help you come up with a payment plan that fits your circumstances. Together, we’ll agree on a fixed amount, to be paid over a set period of time. The payments are made on a weekly, fortnightly, or monthly basis.
Some of the money will go towards repaying the debt, and some will go towards the gas and electricity you’re currently using. This way, you don’t have to pay a large lump sum all at once – you can pay off what’s owed gradually, over time. The aim is to make your energy costs more manageable.
What happens if I can’t keep to the plan?
If you find you’re having trouble keeping up with the payments, please get in touch with our team. Together, we can find a solution and tailor your payment plan to what’s affordable for you.
Hey
Can you post a screenshot of where you’ve seen this? So I can give more specific advice.
Head to our website to find out more about what support is available.
What can I do if I can’t pay my energy bill?
Please know that we’ve supported lots of people in similar situations – and we can support you too.
Some of the ways we can help are here:
-
Together, we could come up with a payment plan that’s tailored to your financial situation. Payment plans spread the cost of what’s owed over time, to help make it more manageable. Find out more about them here.
-
We can give you details for other payment schemes, to make sure you’re getting the financial assistance you’re entitled to. You’ll find information on these schemes further down the page.
-
Our dedicated team can also give advice on energy debt and talk you through more support that’s available.
-
They can offer guidance on where to find free, independent advice as well.
We have these other helpful topics:
Updated on 18/06/25 by Emmanuelle_OVO:
How we can support you with your energy costs
Payment plans
A payment plan spreads the cost of your energy to make it more manageable. It’s tailored to your personal financial situation. If you want to find out about payment plans, you can request one online here – we’ll take you through what you need to do, and ask you for some details. You can also speak to us about setting up a payment plan, when you contact our team.
What kind of payment plan will you offer me?
Using the information you give us, we’ll help you come up with a payment plan that fits your circumstances. Together, we’ll agree on a fixed amount, to be paid over a set period of time. The payments are made on a weekly, fortnightly, or monthly basis.
Some of the money will go towards repaying the debt, and some will go towards the gas and electricity you’re currently using. This way, you don’t have to pay a large lump sum all at once – you can pay off what’s owed gradually, over time. The aim is to make your energy costs more manageable.
What happens if I can’t keep to the plan?
If you find you’re having trouble keeping up with the payments, please get in touch with our team. Together, we can find a solution and tailor your payment plan to what’s affordable for you.
Hey
Can you post a screenshot of where you’ve seen this? So I can give more specific advice.
Head to our website to find out more about what support is available.
What can I do if I can’t pay my energy bill?
Please know that we’ve supported lots of people in similar situations – and we can support you too.
Some of the ways we can help are here:
-
Together, we could come up with a payment plan that’s tailored to your financial situation. Payment plans spread the cost of what’s owed over time, to help make it more manageable. Find out more about them here.
-
We can give you details for other payment schemes, to make sure you’re getting the financial assistance you’re entitled to. You’ll find information on these schemes further down the page.
-
Our dedicated team can also give advice on energy debt and talk you through more support that’s available.
-
They can offer guidance on where to find free, independent advice as well.
We have these other helpful topics:
Renewable Energy? Big Fan.
Having spent years communicating with ovo to no no avail . On overcharging .thousands of £. no itemised bill up to date still. A ccj found on my credit report. No ccj in my possession physical paper . N244 form sent I call set aside the ccj to be informed sheriff issued a writ. Now I am at the end of my last emotion. Someone please advise a way forward. I no longer live at the property and am ill with the lack of communication with ovo solicitors
Having now a writ without knowledge can I still pay with ovo on a plan 🤔
Hey
I’m not an expert in this area & don’t know about writs. I’d advise reaching out to our team on 0800 069 9831. We’re open Monday to Friday 8am-6pm, Saturday 9am-2pm.
They’ll be able to offer support & advice. The below topics might be helpful:
Support with your energy payments
If you need some support paying your energy bills, we can help find a solution that works for you. This could be making a one-off payment, or setting up a Direct Debit or payment plan, which spreads the cost of your energy to make it more manageable – letting you pay a little bit at a time.
We’ll ask you to give us some details about your financial situation, so we can work out a payment option that suits you best. It can all be done online, and it’s all completely confidential. If you find a plan you’re comfortable with, we can get it set within 24 hours.
Remember: this is just one of the ways we can help – for more financial support, call us on 0800 069 9831. We’re open Monday to Friday 8am-6pm, Saturday 9am-2pm.
Hey
I’m sorry for the stressful experience you’ve had. I’ve replied to you on this topic
A ccj and writ. Please help someone. No help from customer services or solicitors . I'm so stressed 😫
- Plan Zero Hero
Hi,
You tell us that the CCJ against you has been escalated to the High Court and a Writ of Control issued
(PS. Are you a business or perhaps self-employed? It’s somewhat unusual for a normal domestic customer to be the subject of such a writ - mainly because they have few goods worth seizing to repay the debt anyway).
That being the case then you are somewhat beyond talking to customer support.
All communication about the Writ needs to be with the High Court Enforcement officers.
(High Court Enforcement Officers are the people you may have seen on telly who can go round and seize goods/property to pay debts - ‘Can’t pay we’ll take it away’ and similar).
What is a Writ of Control?
A Writ of Control is a court order issued by the High Court. It gives you the power to employ High Court Enforcement Officers (HCEOs), who can seize and sell the judgment debtor’s assets in order to settle the outstanding debt. This method of enforcing a CCJ is often referred to as ‘execution against goods’.
A Writ of Control can be used to enforce a CCJ where the amount outstanding is £600 or higher. It can’t be used to enforce a judgment for a debt which is regulated by the Consumer Credit Act 1974 (for example car loans or credit card debt). Such debts can only be enforced by County Court bailiffs.
You do not get any notice regarding a Writ of Control being applied for.
High Court Enforcement Officers
The order which allows high court bailiffs to act is known as a ‘writ of control’. You will have no notice that your creditor has applied for a writ.
The bailiff should give you seven clear days' notice that they are due to visit you to take control of goods. This is sometimes known as the 'enforcement notice'. 'Clear days' do not include Sundays, Christmas Day or bank holidays.
When the writ of control is issued, bailiffs have a right to try to take control of your goods. This applies even if you move the goods or give them to someone else at any time, even if this is within the seven clear days' notice period.
That being the case then at the moment the only people interested in talking to you about all this are the High Court Enforcement Officers.
As stated there you should get letters from them before any HCEOs attend your property.
You should be given a chance to come up with a new repayment plan, either by a letter, or by the HCEOs when they do turn up.
If you do agree to a plan/offer to pay then the HCEOs will communicate that offer to OVO on your behalf.
I strongly recommend that you do qualified debt advice, you can find advisors local to you by putting your postcode in here and selecting ‘Debt’ as the Topic: https://advicelocal.uk/
Once you have a qualified debt advisor helping you then they may be able to apply for a ‘Breathing space’ to give you more time.
There are two types of breathing space:
- a standard breathing space
- a mental health crisis breathing space
You cannot apply for a ‘Breathing Space’ yourself, only a qualified debt advisor can do that for you:
https://www.gov.uk/government/publications/debt-respite-scheme-breathing-space-guidance/debt-respite-scheme-breathing-space-guidance-for-creditors
I said, Hey - Watts going on.
- Plan Zero Hero
I have given you a quite comprenshive reply on this thread:
I said, Hey - Watts going on.
- Plan Zero Hero
I have given comprenshive reply to Lilyrose on this thread:
I said, Hey - Watts going on.
I rang up to make a payment plan to cover my energy debt, and was sent a link to a form to fill in to make ‘a payment plan’.
But now I see that the ‘payment plan’ might just be a new direct debit for ongoing energy costs and might not cover the debt at all.
I’m ringing and ringing and I keep getting hung up on, which is extra upsetting as an autistic person. There is no help via WhatsApp as the message trails go dead as well.
Its no wonder we avoid these problems it’s so stressful not being able to talk to anyone, phone lines and WhatsApps going dead, and misleading forms which promise ‘payment plans’ but are just direct debit calculators. This is approaching evil.
+1- Plan Zero Hero
Hi
Generally a payment plan would be set up to cover both your ongoing usage and debt repayments. The best number to call to discuss it is actually 0800 069 9831 as it’s for the Collections Team - you’ll skip the main queue this way.
+1- Plan Zero Hero
I see. They’re probably just overloaded right now as it’s Monday - I’d suggest trying again in the morning
Hey
Welcome to the community!
How often are you getting disconnected during your calls? Is it happening while you’re going through the automated system, or have you managed to connect with an advisor? Just a heads-up: we don't use WhatsApp for contact, but we do have a friendly web chat option! You can check out all of our contact methods in the article linked below.
If you’re looking for payment support options, you’ve come to the right place. Check out the article below for more details about the different types of support available to you. We’re here to help!
I went through the payment support options, got the text, filled in the forms, did everything I was supposed to.
the company should provide a reassuring message to confirm the account won’t go to a debt collector once a payment plan has been created.
Chris I was already anxious and your message scared me even more. I thought I had given personal info to a scam artist.
but my anxiety was unfounded. OVO do use WhatsApp.
https://smart-booking.ovoenergy.com/smart-account
I think maybe consulting this forum was a bad idea it’s just making things worse.
Hey
You’re on the smart booking page to book a smart meter appointment. We don’t use WhatsApp for customer service, as we have dedicated channels for that, so that we can control the direction of the incoming traffic. For example, if you’re signed up to the Priority Service Register, then you’ll be directed to a member of the team specifically trained to handle accounts with our members who need a little extra support.
If you’re looking for more financial support, please call us at 0800 069 9831. Our friendly team is here to help you from Monday to Friday, 9am to 5pm, and Saturday, 9am to 2pm.
Hi, I set up a payment plan using the help website after inputting my finances. It says it is valid for 6 months. But the direct debit on the actual ovo protal account page still reflects the previous higher direct debit amount. What do i do? Do i cancel the direct debit and just manually pay the amount per month in the payment plan.. or setup a new direct debit with same amount as the payment plan? Thanks any help, I need to know quite soon as direct debit is due in 2 days and worried about it.
+1- Plan Zero Hero
Hi
I don’t have much of an answer I’m afraid - try calling 0800 069 9831 in the morning and someone can check this for you.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Welcome to the OVO Forum
Please let us know when you call the team following
Just a heads up as well, if there’s any vulnerabilities within your household at all we recommend signing up to the Priority Services Register. It’s a free service with numerous available benefits, the main one being that you’ll be notified, where possible, of any incoming power outages. The Grid will also look to get your property back on with priority if there’s a power cut. You can find out more, and sign up, here: https://www.ovoenergy.com/register-for-priority-services.
because the direct debit was literally about to come out, I cancelled the direct debit and made a manual payment of exactly the amount in the payment plan. Then I’ll reinstate the direct debit to the amount of the payment plan so that next month it is taken via dd. I dunno if that was throwing a spanner in the system but Im keeping to the payment plan in good faith
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