Hey @Ziva ,

I’d strongly recommend calling 0330 175 9669 (if it’s PAYG) or 0330 303 5063 (if it’s Pay Monthly) immediately to see what OVO can do.

Can’t promise anything due to what I think your setup is, but there’s still a chance they might be able to do something about it.

Thank you very much. I called 0330 303 5063 about 20 minutes ago, but this automat said they are closed

On Ovo site is only this number, but we have pay as you go meter.

Try 0330 175 9669 now - it should be open along with the pay monthly line.

Otherwise, Live Chat it via https://ovoenergy.com/help .

Thank you so much! 

Hey @Ziva, 

I’m sorry to read this as it must be a worry for you! Has your name ever been on any of the energy accounts/bills for the property? I’m assuming the answers a no as you’ve referenced you’re only renting a room but I just wanted to be sure. 

@Blastoise186 is right and I agree that you should give the team a call as soon as you can on the numbers above. If you’ve never been named on the account, they may not be able to confirm specific information but they’ll most certainly be on hand to offer advice! 

Please keep us updated! 

Hi all,

I contacted an OVO agent, and they informed me that as of May 16th, Scottish Gas is the new provider, so the OVO card will no longer work. I relayed this information to friend, and he contacted both OVO and Scottish Gas. OVO advised him to use a Scottish Gas card since Scottish Gas is now the current supplier. OVO sent him some money via check with final agreement, why if there on the metter still were some money? And what it was this £42? Some time ago our metter showed that there was debit of about £42, so I topped up it and latter ovo sent it back?? What the hell is with this OVO?

Friend said me to top up £7 - the minimum top-up amount - and if it didn't work, he would only lose £7. I topped up, but the card didn't work! I then tried the OVO card, and it appeared to still be working. So, I went and topped up £7 again, inserted the OVO card into the meter, and it successfully topped up our gas.

Now, I have a few questions:

1. Why is it possible to top up a card that is not working??

2. Friend eventually received a letter with a check for approximately £42. What was the purpose of this check, and were there still funds remaining on the meter?

3. OVO stated that they would send a new card and a new agreement within 7 to 14 days. Why would they do this if the previous OVO card is still working?

4. It seems that OVO and Scottish Gas have a significant issue with their systems.

5. If it were up to me, I would switch to a better gas provider.

Hey @Ziva, 

I would recommend that you contact our Support Team to have your questions answered as they’ll have access to the account and can see what has happened. 

My suggestion would be that somehow Scottish Gas have been incorrectly advised to take over the supply at the property which is called an erroneous transfer. You can find more information on this at the link i’ll leave below. The account holder can contact our Support Team who can block the transfer and have the supply remain with us if that’s the desire of the account holder. 

I hope this helps!