My OVO energy

Get help here for your OVO account, your switch, and your supply

1030 Topic threads

A
New Member*
AndyMacNew Member*
Posted in Switching suppliers and moving home

Moving in to a house which OVO supplies but want to stay with current provider

I have a really good fixed rate deal with my current energy provider. They have said I can keep it when I move house. OVO supplies the house I am moving in to , but have objected to the change.What can I do to switch? I have phoned, but as I am not a customer yet they can’t help me. Do I have to wait until I have taken ownership, or can I switch before I move?Thanks.

2
A
New Member*
4 minutes ago
D
New Member**
David eassonNew Member**
Posted in My account

undeesrabding my bill

My bill shows my usage,my credit but it shows my payments less the govt rebate!!  surely  my payments  are what I pay to them each month. Tge rebate is from the government, not Ovo! my usage is covered by my direct debit but my credit gas nearly halved !! 

3
BPLightlog
Plan Zero Hero
8 minutes ago
C
Carbon Cutter*****
CorgimajorCarbon Cutter*****
posted in My account

OVO Direct Debit Forecast Period - Fair or Unfair?

On another thread I’ve been trying to make sense of OVO’s DD Algorithm as recent days have seen my recommended DD payment zooming down and then zooming up again.  However one thing that surprised me when I looked at today’s DD recommendation is that is is currently being estimated over the next 12 months.  See image below.Given, like lots of others I’m now a “Simply Energy” customer on a rolling variable tariff,  I was surprise - if not a little shocked - to see OVO basing my current DDs on next winters demand for 2 reasons:  Firstly how do they know I’ll still be an OVO customer in 6 months time, never mind 12 months time. Secondly, how do they know what energy prices will be from Oct 2023 to Mar 2024 and if they do why are they not offering customers the option to take out fixed term plans at this price (they are offering no fixed rate plans at this time).Is this “12 months’ time” DD adjustment a new thing or has it just been introduced?  I think it must be new as my own forecast bal

8
Jeffus
Plan Zero Hero
12 minutes ago
J
Carbon Cutter*
Joswan16Carbon Cutter*
Posted in My account

warm home discount

Has anyone received the warm home discount, I applied was told I qualified and my energy company should apply this to my account by 31/03/23 but as of yet nothing

4
J
Carbon Cutter*
1 hour ago
H
Carbon Cutter*****
hallj12345Carbon Cutter*****
posted in My Pay As You Go account

Migration to Ovo Credit Update.

Hello,I recently asked about not having all my credit reapplied after migrating from SSE to OVO.  I spoke to a gentleman called Sebu.  He said a small minority of customers didn't get all their credit reapplied because of a technical failure.  The migration team are working to get this fixed.  It seems I was one of the few  that didn't get all their credit back.  I hope it gets fixed soon and he advised me to keep Topping Up in the mean time.

3
H
Carbon Cutter*****
1 hour ago
A
Carbon Cutter*
AWalkerCarbon Cutter*
Posted in My account

does your Ovo app work?

When I log into my OVO app it keeps coming up with ‘somethings wrong’ yes and it doesn't seem to get fixed?

10
Blastoise186
Plan Zero Hero
1 hour ago
A
Carbon Cutter****
AstraCarbon Cutter****
Posted in My account

Warm Home Discount (Scottish broader group) - Application unsuccessful

I applied for the Warm Home Discount as part of the Scottish broader group in November while I was a SSE customer - I was then transferred to OVO a month later.Tonight I’ve received an email from OVO to say that my application was unsuccessful because I don’t meet the agreed criteria - I don’t understand why I don’t meet the criteria because I was eligible last year and my circumstances haven’t changed. I have also read OVO’s eligibility criteria document (https://www.ovobyus.com/m/1c27c3dc8b2a314/original/PDF-of-SY12-Eligiblity-OVO-webpage.pdf) and according to that, I am eligible.I got an update email from SSE two weeks ago that said “Thanks for sending us your Warm Home Discount application. Based on what you've put on your form, it looks like you'll qualify.”I don’t understand why OVO now say tonight I don’t meet the criteria despite what I’ve outlined above?The email says I can apply again, but when I do so it says “You've already successfully applied for the Warm Home Discount wi

29
Emmanuelle_OVO
Community Manager
1 hour ago
G
New Member**
Geoff_SNew Member**
Posted in My account

All of my cost data has dissapeared on the app and on the desktop.

Looks like we couldn’t find some of your usage data We’re missing some data for the selected unit, try another unit or period of time  I am getting this message for the last couple of weeks now. All of the cost data has disappeared. Any clues please?

4
Emmanuelle_OVO
Community Manager
2 hours ago
A
New Member*
AmmeNew Member*
Posted in My account

I am still waiting for government voucher

I am a new customer of OVO and am having issues trying to get them to apply the government payment every month to my smart meter.  I have been pushed from pillar to post with this and it has not been helping my mental health having to deal with so many people.  All I have been asking for was a direct payment, not a voucher that I cannot use anywhere.  If anyone could help me I would be so appreciative

2
Emmanuelle_OVO
Community Manager
3 hours ago
G
Carbon Cutter***
GggCarbon Cutter***
Posted in My account

warm home discount

Hi there I received an email from Ovo Energy 4 days ago saying my warm home discount would be paid by 28th December 2022! And applied to my account! I've checked my online account with Ovo Energy and it's not been applied! When will it br applied? As the email says December last year ,I'm counting on this like many others, could you please help and when will it be applied? Does anyone know? Thank's in advance.

5
A
Carbon Cutter****
18 hours ago
H
New Member*
HollieaNew Member*
Posted in My account

Support package help.

I've applied for the support package about 3 times, my account is in debt and I've tried to contact OVO so many times but nobody seems to help me but now they are saying I'm going to go to debt collectors and "they will try everything they can to help" but aren't replying to my pleas for help???

1
Emmanuelle_OVO
Community Manager
22 hours ago
B
New Member**
Being ripped off by OVONew Member**
Posted in My account

Question Since I moved over ftom SSE I have seen my account being adjusted with our explanation

I submitted meter readings via the App and the price changed from £700 approx estimated down to £400 which matched usage ..I went to pay it and I looked and it had gone back up over £800 in one day ..I gave them submitted readings which over the period should be from the original £400 readings but OVO never reduce. the final bill..Reported OVO to the energy  ombudsman energy OVO shocking customer service when i called in the lady from which ever country i was transferred to ..starting shouting at me saying pay the bill and we will discuss it after that ..!!!   

1
Emmanuelle_OVO
Community Manager
23 hours ago
E
New Member*
Energy FairNew Member*
Posted in My account

What is OVO's gas unit rate from 1st April 2023?

Regarding OVO’s unit rate charge for gas of 9.95p per kWh and standing charge of 27.12p per day…and the new OFGEM price cap for April – June 2023:https://www.ofgem.gov.uk/publications/ofgem-announces-latest-quarterly-price-cap-updateWhat will be OVO’s new gas unit rate charged from 1st April?  Your current charge of 9.95p per KWh compares to a current wholesale rate of approximately 4.29p per KWh (14/03/2023) or a gross margin of 56.8% before your standing charge and before expenses, but appears usurious.  Even the new OFGEM index price used above for the lagged April-June period would argue for a unit rate closer to 8p than 10p.  How much longer will you make extraordinary profits on the gas price you charge us?  Please let us know OVO’s gas unit charge going forward so that we can plan to lower further our gas usage for the next 3 months.Thank you.

7
Emmanuelle_OVO
Community Manager
23 hours ago
S
Carbon Cutter*
stephenbryantCarbon Cutter*
Posted in My Pay As You Go account

My account / app seems to be showing me what I've used in Kilowatt hours instead of actual cost all of a sudden. How can I revert to actual cost

My account / app seems to be showing me what I've used in Kilowatt hours instead of actual cost all of a sudden. How can I revert to actual cost. (I thought I was paying treble)

2
Emmanuelle_OVO
Community Manager
1 day ago
K
Carbon Cutter****
KevinJHCarbon Cutter****
Posted in My account

Make a top-up payment or increase direct debit - you, the customer's choice. Or is it ?

Bit miffed about this.  I don’t like to stir the pot as there’s enough grief going on around us in the world but….. On 9th March I received an advisory email stating that even though I had a fairly considerable amount in credit, it was ‘advised’ that to ensure the account was kept on track for the year, I had the choice of either making a top-up payment OR increasing the direct debit.  On the information OVO supplied, I took their advice and chose the top-up payment - which was duly acknowledged within a matter of moments of receipt. Ten days later (today) I’ve received another message stating ; “We got in touch recently to ask you to increase your Direct Debit, so that your monthlypayments match your energy use and costs - and you won’t have to pay a lump sum if you were to leave OVO.Because you haven’t increased your Direct Debit, we’re now doing it automatically for you.” What the Hell are you lot playing at ?  You gave me a choice - which was duly accepted and  acknowledged.  I gue

1
Emmanuelle_OVO
Community Manager
1 day ago
C
New Member*
cgzovoNew Member*
Posted in My account

Total Heating with Total Control (THTC) - OVO/SSE ending support in March 2023

OVO has announced that it is ending support for THTC in March 2023 (after having taken over part of SSE) so the radio controlled operation of “passive” storage heaters and hot water will no longer be available. There is also a knock on effect to focal point fires, showers, towel rails and panel heaters. Since OVO is actively changing how a THTC system was originally designed then should OVO simply change only the meters and leave householders with the legacy of old heaters or should OVO change meters and provide, at no cost to the householder, new, up to date storage and panel heaters with inbuilt timers so that householders can control their heaters?

79
K
Carbon Cutter*
1 day ago
C
New Member*
Cg1234New Member*
Posted in My Pay As You Go account

bought house ovo supplies but no way to top up

Hoping someone could help please just bought house but no idea how to top up the smart meter that’s installed. At least I think it’s a smart meter I haven’t much idea.here’s what I can see, any help to top this up asap much appreciated thanks  

2
Emmanuelle_OVO
Community Manager
1 day ago
Weefran28
New Member**
Weefran28New Member**
Posted in My account

£200 refund

OVO refunded me the £200 I was in credit with my accounts but have sent me an email and txt saying it was the £200 from the government because I don’t have Gas. This is my money that I had paid getting into credit then they tell me I have £200 going into my account as I don’t have gas.

1
Jeffus
Plan Zero Hero
1 day ago
P
New Member*
Pwheatley75New Member*
Posted in Switching suppliers and moving home

do i have to a fee before i join

I want to switch but being unemployed I won't be able to pay a fee before my account is up and running and the switch has begun.    Is it possible tswitch suppliers without extra money being spent?

2
P
New Member*
2 days ago
S
Carbon Cutter*
steve167Carbon Cutter*
Posted in My account

Are any other Feed in Tariff (FiT) account holders not receiving the email request to submit their quarterly FIT readings?

Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings?  I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August.  I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)

122
Blastoise186
Plan Zero Hero
2 days ago
H
Carbon Cutter***
hillfortCarbon Cutter***
Posted in My account

Why am I still getting charged for gas? - My faulty gas meter was removed!

Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.

106
J
Carbon Cutter**
3 days ago
D
New Member*
Dani131988New Member*
Posted in My Pay As You Go account

How to request new key cards

Hi,Does anyone know how I can request new key cards for my pay as you go account?I have emailed two separate emails and havent received a response from either.Thankyou

1
Blastoise186
Plan Zero Hero
3 days ago
C
Carbon Cutter****
ConfusedCustomerCarbon Cutter****
Posted in My account

Why is billing with OVO so confusing?

I was recently moved over to OVO from SSE, and I’ve been pretty much confused ever since.My account moved over pretty much at the same time I had bills due, I’ve never had an issue with SSE and was a very happy customer, I paid my bills quarterly, gave a meter reading when they emailed me to do so and a few days later went onto my account and paid for my accurate usage.So when I moved over there was an outstanding balance of around £200, however when I logged onto OVO it said my balance was £160, so I paid this. I then received a bill about a week later for £112, but when I logged on a few days later to pay this, my balance to pay was £62. By this point I am thoroughly confused! There was no option to pay the £112 which was on my bill. I tried to work out this live billing system, but still struggling. So this has now happened a few more times, I get a bill, log on and get a different balance, I understood it as this ‘today’s balance’ was for the current billing period and I would be m

19
Blastoise186
Plan Zero Hero
3 days ago
A
New Member*
AvrilNew Member*
Posted in My account

Boiler cover costs OVO vs SSE

So SSE charge me £35 a month for boiler yet OVO have an offer for less than half - why can I not swap to OVO?

2
A
New Member*
3 days ago
H
Carbon Cutter*****
hallj12345Carbon Cutter*****
Posted in My Pay As You Go account

Been Migrated over to Ovo still no credit reapplied.

Hello,Does anyone on this forum work in OVO pay as you go department as I have now been fully migrated from SSE to OVO and my full credit balance still hasn't been applied.  I had the full £400 from the government on there plus some more I added myself.  I had the same problem with SSE last year for a different reason.  I had my meter changed to a smets 2.  I had to literally walk over hot coals with them for months before they sent me a cheque for the missing balance.  People on phone and Web chat just keep saying credit has been added they just don't get it.  It hasn't.  Has anyone else having this problem.  Other thread I am reading about similar things have had theirs reapplied.  They applied £19.96.  Also the phone number 0330 175 9669 isn't PAYG they say there pay monthly and put me through elsewhere.  I suffer from anxiety and hate all this aggravation like last time with SSE.  Can't understand why they just don't put credit back.  Banging head against a brick wall with call cen

3
H
Carbon Cutter*****
3 days ago
Terms & ConditionsCookie settings