My OVO energy

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.

I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Re

Everyone on a Standard Variable Tariff, like OVO's Simpler energy, will have been warned to expect an increase on 1 October and again on 1 January 2027. Not everyone will have checked to see just how the increase affects them. OVO's rates usually stick pretty close to the price cap, so the official tables are a good guide. They're on this gov.uk page - it's large and quite complicated, so it takes a few moments to work out what's what and how to find it: Energy price cap unit rates and standing charges | Ofgem Non-gas households only have to bother about the electricity prices. This is what the tables say for me in the East Midlands:Figures in the tables include VAT.In July-September 2026, VAT is 5%. In October 2026-March 2027, VAT is zero.  Using the Future Annual Consumption estimate from the Plan page, we can work out the annual cost before and after 1 October:Before: 1155 kWh x 23.55 p/kWh = £272  365 days x 53.05 p/day = £194Total:                                     £466After:115

This has been a bone of contention on my account for at least 2 years, so I know that it’s not an issue caused by using EAC figures rather than accumlated data from my actual Smart Meters. I feel like this is one that needs a wider dicussion across the customer base. Unfortunately this ongoing issue has been the main reason I have now left OVO this week. But in a nut shell, it appears that OVO is over estimating customer’s annual usage and their support team don’t alway seem to be able to accertain why (nor do anything about it to stem excess DD amounts).Over the last 2 years I have consistently been building credit, to the extent I have been lowering my DD at suggested figure on the DD screen at every opportunity. (Credit was even accumlating at the rate, that about every 4/5 days if I went onto the Direct Debit Screen it showed I could lower it by a few pounds).However, it got to the point that the accumlated funds were 10x the monthly direct debit and I’d never had a single month in

I am extremely disappointed with how OVO has handled the closure of my electricity account.My account was closed on 17 July 2026 when I moved out. On that same day, OVO confirmed to me in writing that:my account had been closed; no final meter reading was required because the property has a smart meter; my final bill would be issued within 6 weeks; and any remaining credit would then be refunded.That six-week deadline expired on 28 August 2026.It is now 2 October 2026.I have still received:no final bill; no refund of the credit balance; no GSOP compensation for the missed final-billing deadline; and no acknowledgement of my formal complaint submitted on 28 September.This is not a minor delay anymore. OVO has had more than ten weeks since my account was closed, despite having already confirmed that no further meter reading was needed from me.What is particularly frustrating is that I have done everything required on my side. The account was closed, the meter is smart, OVO confirmed the

Tried to access MY OVO website account to edit and update some details but it’s been down for a while pending ‘restructuring’ or other dubious ‘redesigning’ - so when will it be up and running again and working, or do we not have a date for this? Can anybody please let us know what is happening on this front?These are the words we’re greeted with:>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>We're working on a new website for youWe're very sorry that you can't log in to your account at the moment. We're working on fixing things and will be back in touch in the near future with an update.<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

I have recently moved home, my old PAYG online account had a credit/balance of over £800, when i moved home, a new account was set up in the new address, closing my old account it had over £800 in credit, slowly built up over past 8 years, i was not aware of this until i went to complete the moving home section online! they have taken this credit and sent me a cheque for just over £10 which was the balance i left on the meters as we moved out! HELP why have they taken this money, in the latter they sent the deduction is described asMETER BALANCE ALIGNMENTthere is no debt on this new property meter eitherAny advice please, i emailed OVO about this a week ago asking them to explain about the deduction but no reply!

Good morning all! We are an AC company and have a customer who requires unit replaced. The problem is that the outdoor unit was installed (probably with no permission) into a restricted area with SSE stickers of no entry all over it. What is the best way to request access to said area for removal of the system? Need to do things properly and can’t seem to get through to anyone helpful. TIA Mr HVAC Ltd

I have always been aware of the Balance showing on the Homepage of the OVO Website and the Credit showing on my monthly billing. At he beginning of Setember the credit showing after my new bill was £67.53 but the balance showing on the homepage was £104.65. Since I have been aware of this for some time I took a screenshot of my homepage for proof. At the beginning of October my credit was £65.41 with my balance showing the same. They have now been realigned with a subsequent loss to me of £35.00. I confirmed with an OVO advisor yesterday that others had also noticed this so I am posting this to make others aware of this irregularity. I have a complaint outstanding with OVO but not answered. Has this happened to other OVO customers.?

Why has my billing period been changed? It has always been from the start of the 4th of the month to the end of the 3rd of the following month. As you can see, my billing period for this month is from 4th - 30th September. (I do think I know why this has happened, but why have customers not been informed of this change?) 

I am new to prepaid as i was only moved a couple of month ago. I bought credit on the prepaid card on the 28th of August and it is yet to reflect on my account or meter..how do i go about this ?

Good eveningWe have a debt with Ovo for approx £4,700 (due to various reasons, job loss, ill health, now unable to work).I finally got brave enough to speak to a very nice lady at Ovo, who put our account on hold for 30 days, and suggested we try and find a grant to help. Nowhere seems to have one at the moment.We went through our budget (Universal Credit, PIP, LCWRA and Carers Allowance), cut as many things as we could, and can afford just about, to pay £250 a month. We have cut down as much as possible on our electric use (old flat, old storage heating, no gas).I set up a DD for this, but a few days later it was changed to over £1,100, which in no way can we afford, to I cancelled it, and paid it via the payment link in my online account. I have been getting phone calls every day from collections.I have been talking on the online chat to customer services, as through their support system, if we put down a £240 deposit, we could pay off the usage and debt in 36 monthly payments of apr

I would like this issue to be addressed by a moderator.I have spent over two hours on two separate calls, trying to get through regarding a faulty gas meter and despite online contact and calls, I haven’t been called back or emailed back.The property in question houses vulnerable adults and a gas meter is not operational. How do you manage to get the help that you need? 

I have my meter readings but cannot see how to submit them

I am a former Shell Energy customer. Under a bit of pressure last year I opted for a fixed energy tariff. The time has come to renew and I am faced with a range of other tariffs variable and fixed, I would appreciate hearing others opinions before I make a decision. For example Did I lose or gain last time by having a fixed tariff? Which of the other tariffs on offer are worth considering if any and why?Warm regards to all and thankyou.

Received email about new app - tried to install via playstore but it says it's already installed - I have a pay as you go meter - do I need to do anything or am I already using the new app?

Hi,we went to the paypoint with the code provided by one of the call center guy they don’t have OVO keys, can we use another company token to activate with the code? Cheers Natalina

Hi everyone,I’m looking for advice because something doesn’t seem right with my electricity usage.I live in a flat, and until recently our usage was around 100 kWh per month. However, it has suddenly increased to around 20 kWh per day, which is a huge jump.To investigate, I turned off the fuse box inside the flat (old-style fuse box with removable fuses), so everything in the flat should be off. Despite this, the electricity meter is still recording usage.There is no main isolator switch installed — just the meter and the sealed main fuse. Even with all circuits off in the flat, the meter continues to increase.The property is a flat with neighbours next door, upstairs, and nearby, so I’m concerned it could be:Something wired before the fuse box (e.g. immersion heater or similar), or A possible crossed meter / shared supply issueHas anyone experienced something similar or know what could cause this?Any advice on what to check next or how to confirm the source would be really appreciated