My OVO energy
Get help here for your OVO account, your switch, and your supply
Hello, I moved into my current house on the 13th of may. I saw the previous owner used Ovo so I thought I would as well. I submitted a metre reading and got a quote I agreed to a 1 year fixed rate but I haven’t received a letter or an account number to login. 1 month and a half later and I haven’t received a bill. kind regards,
I was a happy SSE customer for many many years until my account was to be taken over by OVO in January 2022, it is now nearly six months later and my account, although in credit by hundreds of pounds has still not been opened by OVO. OVO is now trying to charge me extra for not having a Direct Debit, but will not let me open a Direct Debit as it does not recognise the account number IT has given me. I speak to the call centre every few weeks, does anyone know of anybody in authority who can resolve this account opening?
why is it there isn't any where on the website to cancel a switch to a 2 year rate by accident ? . i wanted to look at the tariff as i was on a variable rate and by accident i pressed the switch my tariff button . i have 14 days to cool off but the website doesn't facilitate that , why not ? A cynic would say that you do this on purpose .
The OVO online account advised I could consult previous 2 years’ SSE usage and billing records. That wasn’t the case - until today.I note that ONLY the E&G bills totals and payments are showing - and nothing on usage, detailed and/or cumulative.I need to identify both gas and electricity historical usage over 2 years - not just the money paid - to help project current > future usage and inform a discussion about current/future billing.OVO has access to this information. How can I access it?
Looking for a bit of guidance please after a frustrating experience. I recently switched from SSE to OVO. I have had what I assume to be last statements from SSE showing £606.97 in credit on gas and £561.11 in credit on electricity dated 29/06.My OVO accounts shows an opening credit of £568.85 with subsequent payments taken of £237.00 as per direct debit and charges of £35.40 which in itself is ludicrous (108.50 kWh electricity usage in 1 day...)This takes my total credit in my OVO account as of right now to £770.45.£1,168.08 + £237 = £1,405.08 - £35.40 = £1,369.68I spoke with customer services who claim not to be able to help me and I need to speak to SSE, they transferred me but I was immediately cut off. Trying to ring SSE off my own back and they are only dealing with electricity or gas emergencies not billing issues. Any suggestions on where to go from here please?
Our next online meet up - May Following on from our successful first ever online event in April, we’re making plans for the next one, and we want you to decide the agenda. We listened to attendees at the end of April’s event, outlining some areas they would love to be able to learn and discuss more about. I think we could do with an event dedicated to each of these climate related energy technology subjects. The question is, which one will we do first?! As well as making your vote, I’d love to your hear ideas for how the session can be run. For example we could have a lead speaker (s) run the session, taking questions after a presentation. Alternatively we could allow the group to run the session, either with a fixed range of discussion points, or a less structured session like the one we had in April. The feedback I had from attendees was that more structure to the agenda might be better, but maybe this depends on the agenda we choose... Our aim here is to bring knowledgeable people
I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks
Can OVO offer a Meter Exchange from Single Phase to Three Phase? Need to upgrade to support some green tech I'm installing!
I would like to upgrade my supply from single to three phase. We are installing solar panels, an ASHP and car chargers and will need the increased supply. I was in the process with SSEN and Bulb, but that was obviously stopped. We then contacted another supplier and they said they would be able to install a three phase meter. We moved to the new supplier, but they have now said they will not complete a meter exchange from single to three phase. Before I move to OVO, please can you confirm that you are able to offer the meter exchange from single to three phase? Many thanks.
We've had our Feed in tariff (FIT) supplier changed from SSE to OVO and since then have failed to receive any FIT payments?
We have recently had our FIT supplier changed from SSE to OVO and since then have failed to receive any FIT payments. Emails have been unanswered and it is impossible to get through by phone.Does anyone have any suggestions as to how we can contact OVO about this?
I check usage for gas and electric on the Ap and it shows daily/monthly and yearly amounts. I have a modern metre fitted and don’t use the plug in smart metre. 6 weeks ago this ceased to work at 2am in the morning a figure of about £700 credit showed and the daily ie every 30min figures ceased to show. A few days later the £700 figure disappeared and the daily usage just shows the total for the day but not the breakdown every 30 min and it says this usage data is not available. I have lodgers and really liked the breakdown every 30 mins it was useful. Tried a few enquiries with OVO to no avail. I think the amounts showing are correct it’s just the breakdown. Really appreciate any ideas on this!
Hello everyone, please I need help/advice. We moved to UK in January,the former tenants were with SSE ,we thought it wasn't necessary changing the supplier. I gave a meter reading and I was told its not necessary because my smart meter is working perfectly. I have an app monitoring my daily and monthly usage, after the migration I was given an estimated bill which was not accurate with my usage despite having a working smart meter. The bill breakdown I was given has large discrepancies, with additional balance adjustment I called them severally,their response was that they couldn't access my smart meter hence the estimated bill, however they could access the smart meter for the final reading and Ovo opening reading. Whenever I try to explain things the customer drop calls on me,Mails are not replied. This excess charge is over £300 that I didn't use I feel exploited and helpless, I thought having a smart meter and an app will make things transparent.I have screenshots of my meter
HelloWhen I submit a complaint via the preferred way of a web form at Want to make a complaint? | Our complaints procedure | OVO Energy, I get a little green notice on the page itself, but not durable confirmation that the complaint has been received. This is different from the email address, which has an auto response with a generic message. I don’t think that is ok, and I think every message should be acknowledged properly. (Ideally, I would like to get an issue reference as you would get with any modern issue tracker.) The lack of a response makes it difficult for example to follow up on any issues. So, do you think I should better communicate via email?
First post as a new customer. As requested I created my Ovo account and logged in to enter my first meter readings. Entered Electricity then Gas and then the page went back to ask me to enter the Electricity reading again. I have absolutely no idea whether the readings have been logged, no confirmation on the web page and no email. Maybe someone can help before I form a queue for customer service and start off our new relationship with a complaint!
Can OVO arrange an engineers visit to fix a faulty external time-switch? My storage heater timings are out!
1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm. 3rd Photo (Middle): Wall Switches For Night & Day Elements 4th Photo (Bottom): My Meter. HelloPlan: 'Simpler Energy Economy 7'.I hope the attachments would show the sort of set-up I have. APPARENT PROBLEMAt the moment my hot water seems to be coming on at 3pm -which seems strange to me - as I thought it was supposed to beonly set to heat between midnight to 7am.By next morning my hot water is not at its hottest.NOTE: My Day Element is switched off. I don't often use this.All I ever touch is the night element re-setter (see 1st attachment). QUERIES: If you cannot help me with the above problem, can you adviseme of anyone who can? Or should I just try to find an electrician?Or a plumber?And do I have a ‘radio teleswitch’ or not?MY WATER HEATERI have an Economy 7 Immersion Heater with a 'day' elementand a 'night' element. Both of these ar
Updated on 14/04/22 by Jess_O Not yet made the smart meter upgrade and need to send us your monthly meter readings? The easiest way to get these over to us is by logging in to your online account or OVO app (download for Android or iOS). On the menu bar (to the left or top right hand corner on mobiles) you’ll see the ‘Meter Readings’ option, click this to reach the ‘Meter Readings’ page. Exact appearance may vary Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’. Exact appearance may vary You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button. Exact appearance may vary This page has a handy guide to reading your me
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