My OVO energy

Updated on 01/07/26 by Chris_OVOThe good news is that you’re able to complete many tasks related to your energy account using your online account or app so, most of the time, you don't need to get in touch. Here's what you can do online and in the app, or scroll down for the best ways to get in touch if you do need to speak to us.  Using your online account and App (Pay Monthly customers) Most of your account actions, like managing your Direct Debit, submitting reads, changing your tariff, and more, can be done via your online account or app.  You can find instructions for using our online services in this tutorial:   Using your App (Pay As You Go customers) Pay As You Go customers who have smart meters can top up using the OVO Energy Top Up App, and those with traditional meters can top up at a PayPoint.  You can view our Pay As You Go Topic Hub here:   How to contact OVO Our Help Centre has lots of articles, tutorials and FAQs that will help you manage your account in the best way po

 We want to let you know that our Charge Anytime app will be discontinued on 4 November. All your charging will be managed through the OVO Charge app. To make sure you can keep your charging schedule, you’ll need to download the OVO Charge app. You can find all the details you need in the article linked below:  If you need help, please call our Charge Anytime support line at 0330 175 9678, available Monday to Friday from 9am to 5pm, or email chargeanytime@ovo.com. 

Updated on 20/01/25 by Abby_OVO Solar power is a great way to generate your own renewable energy, and gain energy independence. We’re proud that we’re now offering solar, even if you’re not an OVO customer. If you’ve recently begun your solar journey and had your panels installed by OVO we’d love to hear more about your experience.  Not yet had solar installed but thinking about it? See our solar product page.  Whether you’ve already got solar panels, are interested in getting them installed, or are simply a green tech enthusiast here to find out more – we’ve got a number of topics here on the Forum which may interest you. Find out more about OVO’s solar offering:   Check out this collaborative user guide to all things solar:   Here’s a community members guide to help if you’re planning a DIY-approach to installing solar panels:  We're also looking to get some feedback from customers who have Charge Anytime and Solar, on what they would like to see if we were able to offer both service

Updated on 30/06/26 by Chris_OVOWhat are crossed meters? All meters have either a Meter Point Administration Number (MPAN) or a Meter Point Reference Number (MPRN). These are recorded on the National Databases, where all UK energy supplies are listed.  Sometimes, a meter is linked to the incorrect MPAN or MPRN on the database. This is called a crossed meter. It often happens in flats where meters for different properties are next to each other. When this happens the meters will sometimes be incorrectly recorded on the National Database under the wrong address. There are two types of crossed meters:Physical -  this is where the energy supplier is billing the wrong meter, but the customer is sending meter reads from the correct meter. This can often be the case for new-build houses and developments. Administrative - this is where the energy supplier is billing the correct meter, but the customer has been reading the wrong meter. Usually this happens in flats where the meters are in a com

Updated on 14/04/26 by Ben_OVO We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology. As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection.  If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too. You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.  How to c

Updated on 01/09/25 by Emmanuelle_OVO:To take part you’ll need to be using either of the following OVO Apps:Apple/IOS: OVO App Android: OVO App Sign up to be first to try our new AI search feature  It works by searching our Help Centre and finding answers for you – all from inside the OVO app. Who can take part?  We’re looking for OVO app users who are excited to help shape the future of our technology. If that sounds like you, we’d love to have you on board. Be an early tester of this new AI-powered search. What can I expect from joining this trial?  By signing up, you’re registering interest in testing and shaping our new in-app AI feature. It won’t be perfect at first and you may notice updates during testing. But your feedback will help us improve it. You'll be able to share your thoughts through in-app surveys. You’ll still have full access to all our usual support channels.  Ready to get involved? Sign up today to take part. You’ll just need:Your OVO account number The type of mo

Updated on 18/03/26 by Ben_OVO We’ve listened to feedback and recommendations from our community members and Plan Zero Heroes (Super Users). We’ve created this great tool to help you get the answers you’re looking for, fast.  What is The Library?  You can access the Library by following this link. The Library is a one-stop-shop to help you find specific answers and information for the most commonly asked questions we get at OVO. The Forum is packed with thousands of articles and topics, so sometimes it can be difficult to find an answer quickly. The Library, accessed via the Forum Homepage, has been designed to make finding answers easier. It’s broken down into six main sections:  Clicking into any of these main six sections will open up a list of relevant categories and sub-categories including articles which will answer your FAQ’s. Simply click on an article to open it in your browser. On the right hand side of the screen we’ve also included a navigation list so that you can easily a

 We'll be in touch soon with Charge Anytime customers about some changes to our T&Cs, which take effect on 15 April 2025. If you haven't heard from us yet, don’t worry—you’ll receive an email or letter by 31 March.Your smart charging rate of 7p per kWh will stay the same. You don’t need to do anything - you can keep using Charge Anytime as normal. The changes are in section 4 & 6 which cover Flexibility Services and how to pay. Section 11 is new, which covers our Fair Usage Policy. You can find out more about our Charge Anytime add-on terms and conditions on the website: Charge Anytime Terms (Current)Charge Anytime Terms (From 15 April 2025) Our FAQs have more information about these changesYou’ll find more information about Charge Anytime in our Topic Hub: Useful Links: For our compatible chargers, here's the link to find out more. For our list of compatible Charge Anytime EV’s, here’s the link to find them. How to get in contact with the Charge Anytime team:  Call 0330 175 96

Updated on 18/06/25 by Emmanuelle_OVO:As the colder months approach, the importance of having warm and welcoming spaces available for everyone grows. Whether it’s the need for a safe, cosy environment to escape the cold or a place to connect with others and feel a sense of community, the network of warm welcome spaces is there to help. What are warm welcome spaces?Our partners at ‘The Warm Welcome campaign’ bring together a network of designated spaces where individuals or families can come to seek warmth, comfort and community. Last winter, Warm Welcome Spaces hosted two million visits across 4,000 spaces.  Where can you find them?They’ve partnered with several local venues to provide warm welcome spaces. These include:Local librariesCommunity centersChurch hallsSchools (specified hours)Charities To find a space near you, please visit the Warm Welcome Spaces directory. The directory also includes opening hours. What can you expect?Each space offers a variety of facilities to make sure