My OVO energy

How do OVO pay the Warm Home Discount to those who qualify and were OVO customers on the qualifying date but have since switched supplier?Do they issue a payment to the ex-customers bank (if they had been paying by Direct Debit),or do they issue a cheque,or issue a voucher that can be redeemed at a Post Office/PayPoint shop? From the Ofgem guidance on the Warm Home Discount:https://www.ofgem.gov.uk/environmental-and-social-schemes/warm-home-discount-whd/eligibility Some customers, for example prepayment meter customers or Core Group customers who have since switched supplier, may receive their discount via a voucher or cheque. In most cases, vouchers can be redeemed at a Post Office or PayPoint shop (however this may vary depending on your supplier).    Will I still receive my rebate if I switch suppliers? Core GroupIf you were with a participating supplier on the qualifying date for a scheme year and were eligible under the Core Group, the supplier you were with will be instructed to

It's that time of year again.The qualifying date for this year's WHD scheme was 23 August 2026.If you were eligible on that date, and your energy supplier is part of the scheme (most are), the you will get the WHD this year.EDIT 19th October -The scheme is now ‘Live’ and the telephone helpline has opened. (0800 030 9322).https://www.gov.uk/the-warm-home-discount-schemeThere are once again new eligibility rules for those in Scotland which mean that more people in Scotland will qualify automatically for the Core Group without having to make an application.The new eligibility rules for Scotland are set out here: https://www.gov.uk/the-warm-home-discount-scheme/if-you-live-in-scotlandIf you live in England or Wales, you don't need to apply for the Warm Home Discount, if you are eligible, you will be contacted by the UK Government between October and January.If you are an OVO customer, live in Scotland, and are not in this years new core group, then you should register with this form.If you

Meter readings taken and issued to OVO have not been acknowledged or recorded on the account. I have been sending meter reading in as photographs for several years now and with minor issues these have always been applied. Why have these stopped?I have also sent a similar complaint into OVO without acknowledgement of reply. Why is this? The direct debit payment has been increased without any contact or knowledge. Why is this? The account is in credit.

Yesterday  I only used 2 hours of gas for heating from 11am to 2pm.  When I looked at the usage for that day it showed gas was also used from 5am for 1.5 hrs, but I happened to be asleep and did not put any gas on in that time space.  I rang customer services but they seemed not to understand and just opened a case number.  This has never shown up in previous days when I actually used gas for hot water only. Does anyone have any ideas?

Hi all, My disabled mother has been told by ovo that she needs her gas meter boxed. Do ovo pay for this or if they don’t how much would it be?Hope someone can help, thank you Jeff 

I use octopus energy but have received a bill from ovo  energy which may relate to the last occupier. So I want to know what dates the final bill of £46.73 relates to for account: [PII redacted by moderator]thxs

Hi,How do I change the email address on my Ovo Forum Account to match the email address on the Top Up app and online?  There are no options to do it on the Ovo Forum account.Thank You

The last two Sundays we have been away.  Not anyone one at home.  When I looked on the daily usage chart both Sundays have a higher usage compared to the Monday to Saturday readings.  It happens when we are at home which I can understand but why when there was no one at home?

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support a

Hello,Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.Elena Wilson

I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Re

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hands of ovo energy? TIA.

HiHas anybody else received an email proposing an increase in Direct Debit on a fixed rate deal with 14 months to run

Hi,we went to the paypoint with the code provided by one of the call center guy they don’t have OVO keys, can we use another company token to activate with the code? Cheers Natalina

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.

Everyone on a Standard Variable Tariff, like OVO's Simpler energy, will have been warned to expect an increase on 1 October and again on 1 January 2027. Not everyone will have checked to see just how the increase affects them. OVO's rates usually stick pretty close to the price cap, so the official tables are a good guide. They're on this gov.uk page - it's large and quite complicated, so it takes a few moments to work out what's what and how to find it: Energy price cap unit rates and standing charges | Ofgem Non-gas households only have to bother about the electricity prices. This is what the tables say for me in the East Midlands:Figures in the tables include VAT.In July-September 2026, VAT is 5%. In October 2026-March 2027, VAT is zero.  Using the Future Annual Consumption estimate from the Plan page, we can work out the annual cost before and after 1 October:Before: 1155 kWh x 23.55 p/kWh = £272  365 days x 53.05 p/day = £194Total:                                     £466After:115

I have just read this passage about FACs in another thread: “… my own experience shows that [the future annual consumption figure] is being based on, (or at least being adjusted based on) actual meter readings. I could see my FAC for gas changing (reducing by large amounts) within minutes of submitting a new meter reading.”This is what is supposed to happen, if I understand the wording here: Usage projection is a figure produced by our billing system, that uses smart meter readings (if available) to project the usage for you over the next year.We clearly have a two-tier system: an ineffectual one for smart meter customers, and another better one for everyone else. Those who submit manual readings 'see their FAC changing within minutes.' Those of us with smart meters are apparently subject to a system which can take months to adjust the FAC to actual usage, despite having meter readings recorded automatically every day.My own (electricity only) FAC got stuck last year after a meter adju

I would like this issue to be addressed by a moderator.I have spent over two hours on two separate calls, trying to get through regarding a faulty gas meter and despite online contact and calls, I haven’t been called back or emailed back.The property in question houses vulnerable adults and a gas meter is not operational. How do you manage to get the help that you need? 

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?