My OVO energy

Hi,just a quick question… Could you please advise how I can avoid paying the £95 exit fee for gas and the £95 exit fee for electricity?My contract end date is 14 February 2026. Does this mean the earliest date a new supplier can start supplying my property would be 14 or 15 February?Thanks again. 

I received my letter from ovo on the 22nd October telling me iv qualified for the whd but still haven't received it I'm on pay as you go meter 

We had a powecut on sunday and my screen is blank, the green background light is there but with no numbers telling me how much I've left. Once the credit has gone will it cut my supply off? Ive got a meter being installed on the 2 January. Im on prepayment for electric and gas and its the electric thats gone. Very worried about this

 Help !!! I need help to pay my bill I cannot sleep????Is there a charity I would be so grateful  Hi I have have several issues with OVOsince they took over sfe? Anyway we have an arrangement I pay monthly and amount that is affordable to me they agreed  each month I have never missed c , I have several health issues and have more bad days than good ,They send the man to read the meter as they say it's estimated every time my caretaker says I show them where the meters live  they don't come down the stairs and walk past ,I have reported this to OVO nothing every time I speak with them each one tells me something different , they don't bother reading above on the system and say I haven't paid this month than they say for miss a payment you get charged I have not missed one month for years ,I'm told by step change they should be chasing those who don't pay anything  not you least they get paid something rather than nothing. The b

I cannot see the boiler bundle for existing customers on the app or the web. When I spoke to OVO customer service they said it was being resolved (3 weeks ago) Any suggestions ?

I'm pay as you go and have just gone to top up, but the metre is only displaying the green light with no credit etc? I've put the key in and nothing, pressed the blue button and nothing. Im worried that I'm going to end up in darkness with not knowing when the fault started? We did experience a power cut a couple of weeks back. Can anyone advise? I've rang over and they're only accepting emergency calls such as no supply. 

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

I have been emailing ovo at hello@ovoenergy.com for the outstanding bills. Property was leased out in mid November and contract was terminated. However, it seems Ovo is still billing me. Beside the above email, how can I still reach out to the for clarifications? 

I have just tried to get a free electric throw /blanket. However, OVO have stopped issuing them now (10th January 2025), as they have had a lot of demand, and ran out of stock. 

Good morning!!! I'm Radmila Turcan and I received a letter from OVO saying that the electricity meter is not working properly and I need to make an appointment for the technician to come and see what the problem is.

Good afternoon,According to my ovo bill, I’m on the following tariff:Simpler Energy - Economy 10 My property is an all electric flat, originally supplied by SSE but subsequently transferred to OVO.I have always been on economy 10. I have a smart meter, which was fitted by OVO. To ensure that I’m not getting fleeced, I want to check: the hours of the day that are deemed off-peak the price rates being applied to the off-peak and peak hours.How can I check the above? thanks in advance

My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal. We do not use any gas in our property so our supply is capped outside our property to an empty white box. we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing. i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same. We are at the end of our contract with OVO now and we will save money if we change supplier. My questions are....do I still have to pay for both gas and electric with the new supplier? Who does the redundant meter belong to when we do change?

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this? 

What is the current unit rate and standing charges for gas and electric with OVO? My fixed deal ends soon so looking at the best options.

Who is responsible for informing customers they have been left on free vend for 6 years? I thought after seeking legal advise it’s the supplier’s responsibility, is that right? 

I have read up on the change in calculations, but our new direct debit makes no sense.We have £358 credit. We had a DD of £115. We usually have 65-85 usage per month between April and September, and £135-140 a month when the heating goes on.With the existing DD of £115, that means we would be at a generously rounded £220 credit come April 2026.Our DD was now set to £153, which exceeds our actual maximum usage of the last few years. That would bring us to a whopping £420 credit at the end of March.I tried to change it back to £115, but the system insists we will not have a month’s worth of credit.Can someone please manually change the direct debit back to the old amount? If not, what are my options other than cancelling the DD entirely and paying bills on demand, even taking a potential tariff increase into account? I would prefer to stay on DD, but not with forced overpayments that build unnecessary credit balances. I know

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

I have charged twice (end of Nov and once in Dec) and the miles have not been deducted from my allowance. Does this mean it has been charged at full rate? Also, how do I get the miles retrospectively deducted - not sure if someone at OVO can answer this for me? Just to clarify my VW app had a password issue which took VW 2 weeks to sort - so its likely linked as the OVO charge app wouldnt have been linked to the car - but I still have my miles to use.