My OVO energy
Get help here for your OVO account, your switch, and your supply
I check usage for gas and electric on the Ap and it shows daily/monthly and yearly amounts. I have a modern metre fitted and don’t use the plug in smart metre. 6 weeks ago this ceased to work at 2am in the morning a figure of about £700 credit showed and the daily ie every 30min figures ceased to show. A few days later the £700 figure disappeared and the daily usage just shows the total for the day but not the breakdown every 30 min and it says this usage data is not available. I have lodgers and really liked the breakdown every 30 mins it was useful. Tried a few enquiries with OVO to no avail. I think the amounts showing are correct it’s just the breakdown. Really appreciate any ideas on this!
Can OVO arrange an engineers visit to fix a faulty external time-switch? My storage heater timings are out!
1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm. 3rd Photo (Middle): Wall Switches For Night & Day Elements 4th Photo (Bottom): My Meter. HelloPlan: 'Simpler Energy Economy 7'.I hope the attachments would show the sort of set-up I have. APPARENT PROBLEMAt the moment my hot water seems to be coming on at 3pm -which seems strange to me - as I thought it was supposed to beonly set to heat between midnight to 7am.By next morning my hot water is not at its hottest.NOTE: My Day Element is switched off. I don't often use this.All I ever touch is the night element re-setter (see 1st attachment). QUERIES: If you cannot help me with the above problem, can you adviseme of anyone who can? Or should I just try to find an electrician?Or a plumber?And do I have a ‘radio teleswitch’ or not?MY WATER HEATERI have an Economy 7 Immersion Heater with a 'day' elementand a 'night' element. Both of these ar
I’m currently paying monthly and have been for years. I want more control over my monthly bills and to now pay my energy bills quarterly. Is this straightforward with OVO and are there any additional charges? I am on the standard variable tariff with a smart meter.Thanks
Updated on 14/04/22 by Jess_O Not yet made the smart meter upgrade and need to send us your monthly meter readings? The easiest way to get these over to us is by logging in to your online account or OVO app (download for Android or iOS). On the menu bar (to the left or top right hand corner on mobiles) you’ll see the ‘Meter Readings’ option, click this to reach the ‘Meter Readings’ page. Exact appearance may vary Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’. Exact appearance may vary You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button. Exact appearance may vary This page has a handy guide to reading your me
I'm being moved from SSE to OVO: just had my quarterly statement from SSE, why do I need to submit another reading for another bill?
Totally confused by this have just had a bill in from the old SSE which was quarterly and i will pay on the 1 st sept but i have just been informed i have to give another meter reading by 29th august!!!! and another bill will appear this is really going to be difficult to pay 2 bills i am on a low wage and budget carefully so that i do not get into debt - i had no choice going to OVO it just changed when i logged into my SSE account -,try asking before doing this !!!! then i read through some of the forum and you get charged for emailing or phoning really am struggling to understand this system any help /advice on how to navigate or contact OVO without being charged would be gratefully received
Updated on 11/04/22 by Jess_OVOHow is my starting Direct Debit amount calculated? When you switch to us, we’ll use your annual usage figures to calculate how much your energy will cost over the year. Once we’ve got the annual amount, we’ll divide this into 12 - this will give us the Direct Debit amount.You should be able to find out your usage figures from your previous supplier but not to worry if you can’t, we’ll use the national averages. If you’ve moved in to an house we supply, we might also use previous usage data for your new home to help suggest a suitable starting figure. Either way this initial Direct Debit amount isn’t fixed, even if your price per unit won’t increase on your current plan. Once you’re on supply with us and we’re receiving regular meter readings, we’ll then calculate your payment amount using your projected usage. More info on this here and in the video below. My contract is ‘fixed’, so why has my Direct Debit amount changed? The rate you pay per unit of en
I need to open a new account for my rental property. I am the landlord and the most recent tenants have left. I get this error message: Oops, there’s a problem…Sorry, we are currently unable to offer you a quote. Please check back soonAny idea why ? Tried yesterday and got the same message. I’m not switching suppliers as the tenant used OVO.
Updated on 25/01/22 by Jess_OVO How to pay for your energy after moving to OVO Energy Will you be able to pay your bill the same way you did with SSE? The simple answer is, yes!If you paid by Direct Debit when you were with SSE, we’ll move it over and you can keep on paying the same way. The only difference is that, instead of separate Direct Debits coming out of your bank account for gas and electricity, we’ll combine them into one easy payment.If you paid for your energy in arrears (On Demand) then you can keep paying by bank transfer, cheque, or by topping up your balance in your online account. Take a look at this handy guide for information about how to pay your bill.You can activate your online account by entering your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password. Here you'll be able to manage your Direct Debit, or pay your bill and set up a Direct Debit if you paid On Demand with
Hello everyone, please I need help/advice. We moved to UK in January,the former tenants were with SSE ,we thought it wasn't necessary changing the supplier. I gave a meter reading and I was told its not necessary because my smart meter is working perfectly. I have an app monitoring my daily and monthly usage, after the migration I was given an estimated bill which was not accurate with my usage despite having a working smart meter. The bill breakdown I was given has large discrepancies, with additional balance adjustment I called them severally,their response was that they couldn't access my smart meter hence the estimated bill, however they could access the smart meter for the final reading and Ovo opening reading. Whenever I try to explain things the customer drop calls on me,Mails are not replied. This excess charge is over £300 that I didn't use I feel exploited and helpless, I thought having a smart meter and an app will make things transparent.I have screenshots of my meter
I signed up for a new smart meter and arranged an appointment to have it installed. The engineer failed to turn up and so I telephoned Customer Services to arrange another appointment. The agent went through her script and advised me that if I was not in when the engineer called there would be a £30 charge. I asked if that also applied where the engineer failed to turn up. She checked and said that it did and that she would arrange to credit my account with £30. So far I have not received the credit. When will it come?
My current plan ends on the 3rd Oct and was wondering that if I take up another 2yr plan as offered on my renewal page on myovo will the plan start the day I renew or the 3rd Oct and will I have to pay exit fees for my current plan?
Hi there. Has anyone else out there had the same experience as me. I was checking to see if my latest bill was available on the OVO app when I noticed they were offering me one and two year fixed deals. I innocently clicked on the link to see how much it would be, only to find that I was instantly signed up for a two-year fixed contract which I didn't want. I now have to go through the process of trying to get them to cancel it within 14 days. Is it just me that thinks this is outrageous. Surely there should be a minimum of two steps to allow you to first see the rates they are going to charge you so that you can decide whether it is something you want or not. I am absolutely horrified that OFGEN allows them to do it.
The electricity account was transferred from SSE to Ovo correctly.The gas account began with a wrong “meter” reading, apparently “supplied” by me (which did not happen because I have a smart meter for both gas and electricity!)The result: I am currently “in debt” by a ridiculous amount for gas “consumed” over two days, based on (a) the incorrect meter reading on the day of transfer and the day following and (b) the correct meter reading supplied by the smart meter (which tallies with the final SSE bill).The error was reported on January 25 by telephone. An email acknowledged the problem next day. Since then, the only information I have received is that my gas and electricity charges are going up.Thanks Ovo.How about a communication from you stating that the problem has been solved, the starting reading for my gas meter corrected, and the bills in future will only show that I am in debt to you for the correct amount?So far, my feelings as a new customer is that, if you can’t manage a
Hi, I am trying to log into My Ovo, but it needs me to reset my password because Ovo have moved the account to their new online system. I get the email to reset my password and click through and write a new one and then get an error that says “Your password reset link is invalid or expired.” I have tried sending a new reset link over 10 times and tried different devices. What am I meant to do as I am now late submitting meter readings. Thanks.
When with SSE we had an electric debt of a few hundred £s, since being swapped to OVO it’s gone up to over £800 overnight! I cannot now access the old SSE accounts to work out readings and amounts !! I also cannot see any of my gas account. Really disgusted at this swap at this time.
Since switching today from the SSe platform to the OVO one, we have lost around £300 worth of credit. As you can expect we’re extremely annoyed about this and expect it to be sorted out. I can’t remember the numbers exactly but I’m the SSe app we had around £240 Credit in electricity and I think £299 credit in gas, how has this happened?
First post as a new customer. As requested I created my Ovo account and logged in to enter my first meter readings. Entered Electricity then Gas and then the page went back to ask me to enter the Electricity reading again. I have absolutely no idea whether the readings have been logged, no confirmation on the web page and no email. Maybe someone can help before I form a queue for customer service and start off our new relationship with a complaint!
We've had our Feed in tariff (FIT) supplier changed from SSE to OVO and since then have failed to receive any FIT payments?
We have recently had our FIT supplier changed from SSE to OVO and since then have failed to receive any FIT payments. Emails have been unanswered and it is impossible to get through by phone.Does anyone have any suggestions as to how we can contact OVO about this?
I have been transferred over from SSE in the migration but it’s been problematic. The final SSE bill for electricity and gas is based on completely wrong estimates. We’ve felt obliged to pay so as not to get demands for payments. We’ve asked several times for copies of proof of payment but not been sent anything. We are trying to raise a dispute so the final bill from SSE is changed but we were told the lady (whose name we took down) from the Newcastle office would call today on 27 June 2022 two weeks ago to raise a dispute and there’s been no call at all the whole day. When we phone nobody knows anything about a migration team at all. There’s also no help for customers needing extra assistance in the way there was at SSE. We don’t know what to do and don’t understand why OVO are saying they can’t change the final SSE bill even though it is based on an estimate that is way more than we had recorded on our meter that day or why we can’t get a proof of payment for our electricity bill de
Anyone had any issues automatically moving from an ovo fixed rate to their variable rate tariff?Mine appeared to work fine. I can see the new tariff details on the plan page, my daily smart meter readings are still coming through and i can see the daily readings on the accounts page on the app.However the bills themselves stopped updating, both the standing charges and the usage. So only show a single day on the old tariff. I haven't had any luck with customer support over the last week. First they said they could see the bills were not updating, then they said they were yesterday , but in reality they haven't when i look unless i am missing something obvious. Is this something to do with having multiple tariffs on a single bill due to the auto switch at the end of my fixed term?
I was moved over to OVO from SSE at the end of April. In May I signed up for Better Smart 1 Year Fixed, by accident (my fault). I am now back on the Simpler Energy, but my online billing history balance has not been updated since I changed to Simpler Energy on 8th June.I have had the email to confirm that I am on the variable rate, and support have confirmed that my meter readings are going through, but neither the readings nor the standing charges are showing on my account.I have been assured that, once I get my first bill from OVO in July all will be sorted, but after the stress I experienced trying to go back to variable from fixed (being charged exit fees despite being within the cooling-off period) , I am not feeling very confident.
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