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Smart meters

Everything you need to know about appointments, installation, and getting the most out of your smart meter

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Tutorial

SMETS2 smart meters: what are they, what type do I have, what's good ab...

Tutorial

The SMETS1 Secure Smart Meter Health Check (MHC) - DIY tutorial series

Tutorial

The SMETS2 Smart Meter Health Check (MHC) - DIY tutorial series

266 Topics

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Article SMETS1 Secure Liberty 100/110 smart meter guide for WAN, HAN, lights and buttons: DIY tutorial series

Updated on 26/02/21: If your S1 smart meter has an issue, diagnose it here. If your S1 Pipet IHD has an issue, diagnose it here or for a S1 Chameleon IHD, here. If you have an Aclara S1 smart meter, check our guide here. Not got an OVO smart meter fitted yet? Here’s the S2 smart meter booking platfo...

My smart meter shows 'rejected' WHEN I press A or B

Himy indoors display doesn't show the consumption of gas for a few weeks now. the gas meter shows “Rejected” on the screen when I press any buttons.Any idea what could be?thanks

DCC Northern WAN Coverage - does a map or coverage checker exist?

Hi,I’ve been trying to get Smart Meters installed but have a feeling that I’m in an area not covered by the Arquiva WAN. Does a map or coverage checker exist? I’m in Thirsk so not in the middle of nowhere. I’m on the Better Smart tariff and when I try and book an installation I get:Sorry, we can't i...

My smart meter fitting experience resulted in gas supply being capped as the engineer thought they identified a spillage with my gas fire appliance...

Hi everyone,Thought I'd leave my tale of woe about my smart meter installation.New smart meters fitted Jan 19th(already had smart meters which were working!!)for whatever reason. Installer fitted both electric and gas meters and gave me the Ihd for them.He then tested gas meter told me I had a 2mbar...

S2 smart meters in the Northern Territory using the Arqiva network - why isn't the meter able to connect to the WAN?

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Fina...

Liberty Secure 100 smart meter iec1107 port technical question - how to talk to my smart meter using the optical port? Or has it been disabled?

Hi all,Has anyone had any luck talking to the iec1107 port on the liberty secure 100 smart meter? In theory, it should respond to 2f 3f 21 0d 0a sent at 300 baud with 7E1, however my smartmeter does not respond to the handshake. Has anyone been able to talk to their smart meter using the optical po...

Article Landis+Gyr E470 guide - How to tell which one you have and if it's S1 or S2

Landis+Gyr E470 smart meters - your guide One of the great things with smart meters, is that there’s quite a good range of options out there for suppliers to pick from. I’m quite a fan of the Aclara SGM1300 and SGM1400 Series myself, as I think they’re really nice and easy to live with. But there’s...

Where are my smart meters located? How can you find the meters if they're not in the same place?

I need to find my smart meters. Can anyone tell me where to look please?

I couldn't have my smart meter fitted as engineer said there's asbestos in my meter board. What do I do?

Himy smart meter was being installed Friday but the engineer failed it and said it has an asbestos backboard behind the meter.…I am not sure it is. I have a digital meter which would be fairly new? I’m not sure they would have fitted that meter to asbestos… any ideas?

My Landis+Gyr E470 smart meter isn't communicating, and the IHD has stopped working - what can I do?

Smart meter not working at all now, gas hasn't worked since leaving Coop ....only had a problem since changing supplier which wasn't my choice the Coop migrated all their customers to another supplier.Had an engineer booked for early this year but it was cancelled due to Covid-19 which I understood....

I have a smart meter for my electric supply, can I add one for my for gas meter?

What to do if my smart gas meter has condensation in the display screen, doesn't send readings remotely and can't be read?

Hope someone can help. Our gas smart meter is not communicating, I did contact Ovo via the chat. They asked me to fill out a questionnaire, which I duly did, & haven't heard anything since. The problem is the meters display has bad condensation on the inside of it, (pic) making it impossible...

I have a SMETS1 Landis+Gyr smart meter and Trilliant comms hub from British Gas - is it best to wait for SMETS2 enrolment to DCC or get an OVO Aclara smart meter fitted?

Hello,I have an old British Gas electricity smart meter installed in a cabinet and would appreciate some advice as to whether we have enough space for a SMETS2 smart meter. Hopefully the attached photo will show the current setup.The cabinet is near the ceiling and the bottom of the cabinet is 2.25...

Article A guide on how to get Day / Night meter readings from a Honeywell AS302P S2 smart meter

Contrary to some statements I’ve read on the forum we had this Honeywell AS302P smart meter 2 installed by an OVO engineer and initially it worked very well, so I stopped my monthly monitoring of our energy usage. Sadly a few months ago it stopped sending electric meter reading data to my Ovo accou...

Article SMETS2 smart meters: what are they, what type do I have, what's good about them? DIY tutorial series

Updated on 04/03/2021: If you have an S1 Secure smart meter, see this guide. If your S2 smart meter has an issue, diagnose it here. If your S2 IHD has an issue, diagnose it here Not got a smart meter yet? Book in your S2 meter fitting appointment here. You'll need your account number to book this in...

A sceptic converted: my smart meter fitting experience - it all went well!

Two days ago I had smart meters fitted. It was amazingly easy to book; engineer was great (she even helped my disabled neighbour defrost her car ) and all is working fine.I was never too much bothered about the in home display and did not mind sending monthly readings. The main thing putting me off...

Will my Smart meter from a previous supplier work with OVO?

Hi I have a smart meter from eon for electricity, will that still work with Ovo? When I log in to Ovo it says I have a smart meter installed for electricity so I’m assuming it is that? If not then not sure why it thinks I have a smart meter! Thanks for any help

Failed smart meter installation, what next?

Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but t...

If there's no mobile signal in my area, should I still get a smart meter fitted?

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

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Smart meters

Article SMETS1 Secure Liberty 100/110 smart meter guide for WAN, HAN, lights and buttons: DIY tutorial series

Article Landis+Gyr E470 guide - How to tell which one you have and if it's S1 or S2

Article A guide on how to get Day / Night meter readings from a Honeywell AS302P S2 smart meter

Article SMETS2 'S2' smart meter FAQs - DIY tutorial series

Article SMETS2 smart meters: what are they, what type do I have, what's good about them? DIY tutorial series

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