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All about smart meter installations, compatibility, plus how to get the most out of your smart meter and In-Home Display

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553 Topic threads
N
Carbon Cutter*
npirritanoCarbon Cutter*
Posted in Smart meters
OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

2154114
Emmanuelle_OVO
Community Manager
19 hours ago
D
Carbon Cutter****
DJKSCarbon Cutter****
Posted in Smart meters
Smart meter not sending readings to Octopus

My smart meter appears to have stopped sending data/readings to Octopus as of 10 days ago.  It was installed 5 years ago and always worked fine.  The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. Octopus have suggested an engineer attend to conduct a “power cycle” but this won’t be for another month. Can anyone explain why this would not be communicating data and if there is anything I can do about it?  And if there is anyway to ensure meter readings data is captured to prevent me being charged a flat rate instead of the Octopus smart rate (I’m on Intelligent Go).  Thank you 

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D
Carbon Cutter****
19 hours ago
P
New Member***
PatCrowderNew Member***
Posted in Smart meters
Why has my usage doubled since my smart meter was installed?

I live in a 3 bed semi and have for the last 15 years. Recently switched to ovo and then had the smart meters installed .My usage has crept up over the years like everyone's. Now on OVO with smart meters and nothing has changed in my home  my monthly usage/direct debit has gone to £246 a month that's a second mortgage any ideas why my bills have double since i switched to ovo?

1316616
Emmanuelle_OVO
Community Manager
19 hours ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Smart meters
Landis+Gyr E470 smart meter unofficial guide - How to tell if you've got the SMETS1 or SMETS2 versionTutorial

Updated on 16/07/24 by Abby_OVO Landis+Gyr E470 smart meters - Your unofficial guide One of the great things with smart meters, is that there’s quite a good range of options out there for suppliers to pick from. I’m quite a fan of the Aclara SGM1300 and SGM1400 Series myself, as I think they’re really nice and easy to live with. But there’s a bunch of others too… One of the most common meter brands used in the UK, is Landis+Gyr (L+G). They’ve also been a very common brand in the UK for many years, and it used to be highly likely that at least one electric and/or gas meter in every street was an L+G model, and this continues with smart meters. But there is also a bit of an unfortunate - and somewhat unlucky - snag here. How does one tell a SMETS1 Landis+Gyr smart meter apart from a SMETS2 Landis+Gyr smart meter, when they apparently all just so happen to be the Landis+Gyr E470 and G370? On top of that… Can you even switch supplier and if so, would you even know if your smart meters woul

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Blastoise186
Plan Zero Hero
2 days ago
R
Carbon Cutter***
RastupCarbon Cutter***
Posted in Smart meters
Heating won’t go off after smart meter install

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

11713
Abby_OVO
Community Manager
3 days ago
W
New Member*
WesleyNew Member*
posted in Smart meters
discretionary credit

I need discretionary credit  

282
Abby_OVO
Community Manager
3 days ago
C
Carbon Cutter*
ClaireLCarbon Cutter*
Posted in Smart meters
Smart Economy 10 - Just had new meter installed is it too early to worry if the tariffs are the right way round?

We had a smart meter installed on Tuesday to replace the old THTC setup with Smart Economy 10. Everything has gone well so far - pleasant engineer, neat installation, heaters and hot water coming on at the right times, correct tariffs showing on the IHD at the correct times. I've been waiting for the new meter to show on my account and today it popped up, though the old heating meter still shows as well, and both readings from the smart meter are currently being allocated to "anytime". I'm not too worried about that as I assume it will eventually sort itself out.  What I'm wondering about is, on the meter itself TOU rate 1 is the peak rate and TOU rate 2 is the offpeak rate. But when I go to https://smartpaymapi.ovoenergy.com/orex/api/supply-points/account/<account number> I see that Tier 1 is labelled offpeak: "region":"_P","profileClass":"01","meterType":"S2ADE","mapId":"UPLD","lineLossFactorClassId":"100","registers":[{"tier":1,"clockingTimeId":532,"timeOfUseLabel":"offpeak","

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Firedog
Plan Zero Hero
4 days ago
H
Carbon Cutter****
HelzCarbon Cutter****
Posted in Smart meters
prepayment smart meter stopped communicating!

Hi , I'm hoping for any assistance I can get with my pay as you go kaifa smart meter. Firstly I noticed the IHD stopped giving electricity info 10 days ago. Contacted ovo by web chat and the assistant said they had "unjoined and rejoined" meanwhile I had to switch the IHD off for 30 mins. This didn't work so Immediately started another chat ,told by another assistant that the IHD should be switched off for 24hrs. Didn't work either. Wondered if by any chance I could find out what credit I had or perhaps top up by the meter itself so I had a look (it's outside the property ) and found the display only showing inaccurate local time. Didn't shuffle through any screens only showed me the wrong time. Got no reaction from any of the buttons but the lights were flashing every 5 secs. Started another chat with ovo, established that the electricity meter wasn't communicating with either of us and that I wouldn't see an engineer till end of Feb at the earliest unless I'm out of credit. So just a

9816
Emmanuelle_OVO
Community Manager
4 days ago
R
Carbon Cutter*
Ricardo54Carbon Cutter*
Posted in Smart meters
FIT readings

Hi..I’m new to the FIT..ive just submitted my readings and there’s only about 500 difference in 6 months..end of June export was4483..and today it’s 4986..is that unusally low..can’t see that generating much of a payment!

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R
Carbon Cutter*
4 days ago
R
New Member***
RiverRoadNew Member***
Posted in Smart meters
Sudden change top Smart Meter

Suddenly, yesterday the gas usage on my Smart Meter started showing the usage plus the standing charge. For years it has shown the electricity as combined and so as usage plus standing charge but gas was only ever usage. Thoughts anyone ? 

191
Blastoise186
Plan Zero Hero
5 days ago
J
New Member***
JamespenNew Member***
Posted in Smart meters
Consumer unit main fuse- No access so can't get smart meter installed?

Ok, we bought this small semi detached property 2 years ago and noticed our meter and trip switches were in a different location to next doors.There does not seem to be any large sealed fuse before the meter/switch board or if there is one, the board would have to be removed to access it, all whilst the unit  is live.This came to light last year when we applied to OVO for a Smart Meter to be installed, engineer came out, had a look and said it could not be done as no access to said sealed fuse and tha would need the transmission company to sort that out, OVO were to apply for this but we have heard nothing since 2023, can anyone advise what to do next, there is a sticker on the board from SSEB dated 1990 so a long time before we moved here.

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Blastoise186
Plan Zero Hero
7 days ago
W
Carbon Cutter*
Wayne82Carbon Cutter*
Posted in Smart meters
Split phase supply- Does OVO supply these?

Hello, I have been quoted by SSEN for an upgrade to my current supply. I am currently using a single phase to an 100 amp. They have offered a split phase supply 40kva to a 100amp. However I would obviously need a new meter. OVO don't seem to support a split phase supply? Could this be used on a 3 phase meter?  

916
Emmanuelle_OVO
Community Manager
7 days ago
S
New Member**
Sarah14New Member**
Posted in Smart meters
switch over

Hi all, I'm with ovo already on pay as you go meters, recently applied to go monthly direct debit. Can anyone advise on how long switch over takes please?

373
Emmanuelle_OVO
Community Manager
7 days ago
D
New Member**
drmrbrewerNew Member**
Posted in Smart meters
IHD3 buttons are not responsive (mostly)

Smart meter installed yesterday and already today the IHD3 is playing up 🙄The touch buttons are non-responsive, except for the left arrow which toggles the screen between “Bill so far this period” (with a value shown… so it is connected to our account) and “Account information [OK]”… but pressing OK (or anything else) doesn’t do anything.Any ideas?  I can’t see an on/off button.  Take out battery and power down?  Will it lose the connection to the meter that way?The only thing I can think of that might have triggered this (it was working fine earlier today) was trying to move the IDH3 to a different part of the house, only to find it soon went out of range of the meter… so had to move it back to the original location.  But at that point the buttons were no longer working.

414
Emmanuelle_OVO
Community Manager
7 days ago
H
New Member*
HenryGNew Member*
Posted in Smart meters
My consumer unit keeps tripping, is this connected to the smart meter?

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

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Emmanuelle_OVO
Community Manager
7 days ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
posted in Smart meters
Check the ALCS times

Last night, I took advantage of a DFS Power Up event to test a storage heater. The event was 04:00-07:00. I made sure the switched (Economy 7 offpeak) circuit was live, then got up at 04:00 to switch the heater’s charging bit on, expecting the ALCS to switch it off again at the end of the offpeak period at 07:00. I was surprised to see these figures in my half-hourly usage data (courtesy of Bright):     The two hours 04:00-06:00 show the power draw of the storage heater, rated at 3.3kW So, the total stored by my heater was ~6.6 kWh, much less than the 23 kWh this Dimplex QM150 is allegedly capable of storing. Could my ALCS have ended the offpeak period (nominally 00:00-07:00, Region ID 11) an hour early? How can I check its settings without having to sit by the meter all night? Can Support retrieve its ALCS calendar?The meter is Aclara SGM 1416-B 22M0104098.

717
Firedog
Plan Zero Hero
11 days ago
T
New Member*
tiffeetoffeeNew Member*
Posted in Smart meters
Smart Meter & Economy 10

To cut a long story short…..at the insistence of OVO we had a smart meter fitted at our holiday home in The Highlands of Scotland and were told that we had to opt for a tariff as the new meter would be pre programmed and we opted for the economy 10 tariff.Having given the system a few weeks to settle down I look at our account and see that it is still showing the Simpler Energy THTC tariff, so I email OVO to see what is going on.An hour later I get a phone call that says we are on the wrong tariff and that Economy 10 has been renamed and does not exist.We then get an email to say that we are being put on the same tariff “Simpler Energy THTC” as of tomorrow with much higher charges than quoted when we agreed to economy 10.I am left completely confused and feel totally let down by OVO. I envisage a long struggle ahead.Is Economy 10 still a tariff?Has anyone else had a similar experience and if so do you have any advice on how to continue? Any help would be much appreciated. 

1252
T
New Member*
13 days ago
I
Carbon Cutter****
igmendezCarbon Cutter****
Posted in Smart meters
No hot water or storage heating following smart meter installation

Good evening,I had my smart meter installed Monday.Since then I don’t have hot water or heating (storage heaters).I found out yesterday as for personal reason myself and my kids we weren’t home.i thought it might be because electricity was out and a reset my thermostat program but still not working. im calling ovo tomorrow first thing in the morning, but after reading some comments I just would like to ask to any of the members if is anything I should say to ovo for them to fix my problem as soon as possible?thank you in advance 

136584
Emmanuelle_OVO
Community Manager
17 days ago
M
Carbon Cutter*
MacktunaCarbon Cutter*
Posted in Smart meters
Why is my Gas meter 2 days behind with the readings.

HiMy smart gas meter was changed on 7/11/24 as it hadn’t worked since moving into our new property in 2021. It has been set up for half hourly readings, looking at the usage it seems to be working, apart from the fact it is 2 days behind. Today is the 25th and 23rd/24th are not yet showing tomorrow the 23rd will show in the usage is this normal? The electricity usage is showing up to the 24th. Hope someone can explain this to me. Thanks. 

14613
Emmanuelle_OVO
Community Manager
18 days ago
T
New Member**
TheBapNew Member**
Posted in Smart meters
Electricity fluctuating even when nothing changes - why?

Hi, I’m new to the forum and was wondering why electricity usage would fluctuate through the day from 0.0 to 0.32 when no one is in the house and there are only 3 applliances plugged in, 2 x freezer 1 x fridge?  All other sockets were off.

373
Emmanuelle_OVO
Community Manager
18 days ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
posted in Smart meters
Sourcing a replacement In Home Display (IHD), where to get one if mine is broken?

 Updated on 05/08/2024 by Shads_OVOThe great things about In-Home Displays, also known as IHDs, is that they're very useful little gadgets that can show you your energy usage in real-time, but unfortunately it’s all too often that your dog knocks it off the coffee table (a dogs wagging tail can swipe just about anything in range!), you spilled coffee on it or worst of all… It grows legs and vanishes when the previous householder moves out. 😞 So what can you do if you're in need of a new IHD or just fancy a spare one? Read on to find out! Introduction and acknowledgement  But first, I’d like to introduce myself. I’m Blastoise186, one of the forum volunteers who helps out on the OVO Forum. With over 18 months of experience and two Chameleon IHD6 (named the Kecleon Brothers) to play with, I’ve learned a lot about how these devices work and many of the quirks of using them. I see a lot of questions across multiple forums about how to get a replacement IHD if yours breaks or goes missing,

23672157
Blastoise186
Plan Zero Hero
19 days ago
K
Carbon Cutter****
KeastCarbon Cutter****
posted in Smart meters
Moving to OVO Economy 10 (with or without storage heaters)

Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 week

2363106
Abby_OVO
Community Manager
19 days ago
Noz1954
Carbon Cutter****
Noz1954Carbon Cutter****
Posted in Smart meters
Changed from E10 to E7 and my timings are wrong.

Changed OVO tariff from E10 to E7 on 22nd of November 2024.Account plan says E7 and in house monitor and meter shows E7 off-peak tariff from 23:30 hours to 07:30 hours (yes 8 hours, my neighbour has the same times).  The problem I have is my Dimplex Quantum storage heaters off-peak feed socket still gets power 3 times a day from 13:30 to 16:30 then 20:30 to 00:00 and 04:30 to 07:30 but are on peak rate. (E10 off peak times.)This means I only get E7 off peak times from 23:30 to 00:00 and 04:30 to 07:30 to feed my storage heaters. 3 and half hours a day off-peak energy.I informed Ovo and have an Advanced Resolutions member scratching her head and saying everything is ok OVO end, it must be my heaters.   I don't feed energy into my house at different times of the day that's what OVO do. I contacted the electrical company that supplied and fitted heaters and the said Ovo supply the energy at Ovo times.OVO arranged an engineer to come out and look at my meter but surprise surprise he never

11410
Noz1954
Carbon Cutter****
20 days ago
G
Carbon Cutter****
GiffyCarbon Cutter****
Posted in Smart meters
After smart meter installation - Off Peak storage heaters tripping lights, appliances etc.

My smart meter was fitted on 31/05/2024.  I never had a problem with my electricity before then.My off peak storage heaters were off for the summer.  My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.In early October, I put on the storage heating.  When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.My electrician has tested my electric system fully over days & weeks and still there is a problem.  His belief is there is a problem with the meter either a switch  or wiring in the meter.I keep getting fobbed off by customer services & they have asked me

48530
Chris_OVO
Community Moderator
20 days ago
Shads_OVO
Community Moderator
Shads_OVOCommunity Moderator
Posted in Smart meters
Upcoming Smart Meter Comms Hub PilotNews

We’re currently looking for OVO customers who’d be interested in taking part in a Trust Centre Swap Out (TCSO) trial. The trial will hopefully allow us to swap your standard smart meter comms hubs with a new one without needing to exchange/replace the entire smart metering system within your home. In the future this capability will help us to exchange and replace existing comms hubs with newer dual band and 4g variants to overcome in-home challenges associated with poor or low signal.  By taking part in this trial, you'd help us on our journey to make energy better for people and the planet, by reducing the waste and the time required on site to resolve problems with our smart metering equipment. What is a smart meter comms hub? A comms hub connects smart gas and electric meters to a secure network and creates a HAN (Home Area Network). This allows your smart meters and In-Home Display to connect to each other.  Dual Band comms hubs use multiple frequencies to increase the coverage of

57726
Blastoise186
Plan Zero Hero
21 days ago

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