Smart meters

How do I set the on/off times for Economy 7 on my two button M19 SKU1smart meter

Hi everyone,My old prepayment meter has gone into fail safe mode, and it’s neigh impossible to arrange replacement (it’ll be a smart meter) as it’s on a shared fuse. I’m looking for advice on who’s responsible for what, and what my opetions are to get out of this mess. Here’s how my issue unfolded:January: supllier’s engineer came to replace the meter, but abandoned job due to the shared fuse. we contacted the DNO (from my phone), the engineer asked for my supply to be unlooped. February: DNO (SP Energy Networks,  Scotlland) replied that they ’don’t see a strong reason to unloop’ and that my supplier should organise power outage with the neighbours. My supplier asked me to organise outage with the neighbours.  I tried, but failed to get hold of anyone next door. I asked my supplier to organise safe isolation or unlooping with the DNO. They said they will ask their meter operator, but answer is still pending. March: My sup

I have an engineer coming sometime to install my electric and gas smart meters but i cant find my notes of the date they are coming, can someone please help as i would like to know the appointment date , thanks

I’ve just noticed my storage heater coming on at 930pm instead of 830.  Does OVO not do anything to ensure consistency in the on/off times following a clock change?

Hi,We had a smart meter installed a few years ago and it has never been able to send readings automatically.  It is a Aclara 1411-B SMETS S2. The engineer said that it was due to poor wifi/mobile signal.Since it was fitted, we have moved onto ‘superfast’ fibre wifi and the mobile signal has been significantly improved but the meter is still not communicating.  I have completed the ‘healthcheck’ and see no reason (WAN is flashing every 5 secs and the HEB is on constantly) We want to look at changing our car for an electric or plug-in hybred but there is no point if the SMART meter is not working.  How can we ‘restart’ comms ?Any suggestions much appreciated.

We have moved and the internet isn't connected yet, so my smart meter doesnt say the same as my ovo app on my phone.  Does the meter need the internet to work and will I still have electricity?

How do i get sent out an IHD as ive just moved into a property but it doesn't have one.

I’m trying to register with a third party to access my usage data. They ask for the MPAN (which is fine) and the MAC Address of the IHD.I’ve entered the MAC Address from the IHD I have here, but it’s getting declined. Just tried to explain this to OVO, which resulted in me being told my IHD no longer works (it does) and I can only access my usage data using the OVO App.Pulling my hair out with these folks at the moment. Does anyone have any suggestions?

Hello,What does “-A” mean in front of the meter reading ?We do have solar panels, is it something to do with that?Thank you for any help.Phil.

Have recently had solar panels installed and although I can check how much I am exporting via the main electricity smart meter I cannot see how I can see this info on my smart meter display - apparently I should see a pylon icon - have I got an old display (photo attached). Thanks. 

We’re both in our 80’s with health problems and I would like to know how much preparation we have to do before we get our meter changed. The backboard is screwed to the outside wall close to the ceiling (it’s an overhead supply) and during a kitchen refit a cupboard was built around it.  To get at this cupboard, the free-standing gas cooker will need to be moved and the engineer will have to stand on a work-top and possibly dismantle part of the cupboard.  Will they move the cooker (we can’t do it), and will they repair the cupoard if they have to dismantle it?  At our age and with our health, we can’t do it.Any other tips on what we might need to do would be welcome.  We didn’t want a smart meter, but it’s being forced on us because apparently the certification has run out on the old one. (any ways of getting round this?)Thanks in advance!

Eon put in a new smart meter in September 2025. We only have electricitry.  We have a tarriff with Peak and Off-Peak times.  We have an ongoing suitation where Eon constantly reverse the reading/unit cost by either sending us statements where the Peak use is actually the Off-Peak and the Off-Peak use is given as Peak use or the statements show the correct Peak and Off-Peak use but then charge us the wrong rate. They have now asked us to send photos of the meter taking “ spaced reads tests ...about an hour apart”.  I have asked why. My understanding is that with a smart meter the company can see any use at any time, possibly as frequently as every half hour. They also know what tarriff we are on  so wat added benefit will photos be ?I would appreiate any thoughts as to why Eon are seeking photos when they have the information at their finger tips.Thanks

Our Hot water tank no longer works since January this year (2026).Heating engineer checked the tank and said we must contact OVO because he reckoned OVO must have switched off our RTS signal. Twice we have explained as best we can on the phone to OVO our problem. In the first call to OVO customer services we were advised that the necessary software modifications had been made but if after 72 hours our normal Off-Peak service for the Immersion heated hot water tank still wasn’t working we should call the Technical department ( for which they gave us the phone number). After five days (well above 100 hours) the hot water tank still wasn’t working. We called OVO Technical department and were advised that everything was working at the OVO end. But how does this help if we still don’t have our hot water tank working? Can anyone suggest what to do now? 

Does anyone know why my Aclara SMETS2 will stop working properly on 1st June 2026 and needs replacing?  It’s new and was only installed in April 2025. 

Hello, So my plans when installing a 8kw solis hybrid inverter and 16kwh lifepo4 battery were not for export, just a protection for blackouts (the house now runs on UPS). It is also a first step to lower electricity expenses, as they will only grow when we get an ASHP. Eventually we may add some PV.  Our battery install is ready.  🙂Since our DNO uk power networks stated they would approve us to do 5kw export, taking the next step while it was all fresh seemed simpler.  I now have an export MPAN, actually with 8kw approved. Our smart meter is export-ready. But we do not have MCS nor flexorb (as I had no plan to export now, I saved the expense).  Is there an advantage to get MCS paperwork vs short-circuiting and setting up export to an utility operator that does not require it? Or is there anything to gain with MCS?  😉 

Hello!I wonder if anyone can tell me why IHD is saying gas disablement suspended?  

I currently have a peak/off peak smart meter with my current supplier for electricity with an  SSC  (Standard Settlement Configuration )  id 0939. Do anyone know is all electricity company suppliers must offer this ?  Thanks . Much appreciated

I keep getting invitations to get a smart meter and I really don’t want one is there a way to stop these invitations ? How do I make it clear to OVO that I dont want a smart meter ?

I have a smart meter and am on economy. 10 tariff. My electric underfloor heating and immersion are connected to the meter via a consumer unit connected to port 5 and the rest of the electric useage is via a separate consumer. unit connected to port 1. The meter switches correctly to energize port 5 at the proper times, and port 1 is energized 24  /7. My question is when the meter energizes port 5 and I am charged off peak rate is the energy being consumed via port 1 being charged at the off peak rate as well or is everything still split by the meter so 1 is only ever charged at peak and 5 is only charged at off peak or is everything charged at the off peak rate and then when 5 gets switched off as per tarrif the meter charges everything still on at peak?

I've had an unsolicited letter today (9/1/26) from Engage saying that my meter may not be working properly. Now I did have an old pay as you go key meter until June 2025, and it did stop working. OVO sent a letter. BUT I had a smart meter fitted later that month and since then apart from the signal dropping out occasionally (it always comes back) it's working fine. I've just topped up online via the website to check and the money went on straight away according to the hub. If there was an issue with the meter then surely the hub wouldn't register the payment, as the hub talks to the meter, not my bank card! All payments since June have gone through automatically including the £150 warm home discount. Everything is working fine! Is this just Engage having received an outdated list of old meter owners from OVO? I don't need this stress as I'm autistic and will overthink this massively. 

My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunately. The Smart meters do not come with any instructions neither does the IHD (in-built tutorial is basic only). Pressing 9 on the Electricity meter turns the digital display on (they have power saving displays) and presents the data you would expect to see on the IHD e.g. used today, used last week etc. There are no issues with my Wi-Fi. I have gone on-line to reset my browser and that doesn't work. I have used WPS and manual key entry to connect the IHD to my Wi-Fi and although it recognizes my ISP (~Sky) it is still not working. Currently, I'm unsure if it is not connected to the Wi-Fi or if it cannot connect to the meters themselves (instructions would help). IHD is within 20 metres of

On the IHD when does the month and week start.