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All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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537 Topic threads
N
Carbon Cutter*
npirritanoCarbon Cutter*
Posted in Smart meters
OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

174178
S
Carbon Cutter**
15 hours ago
A
Carbon Cutter****
Adamking19Carbon Cutter****
Posted in Smart meters
Gio Trio Gas Awaiting data - No live usage figures

Smart meter installed in 2022 for both Gas and Electricity - IHD that came with it never worked. Requested a new IHD every few weeks for about 6 months until eventually I gave up. Around end of September/start of October 2024, the smart meter died and an engineer came and installed a new smart meter on the 24th October 2024 and set me up with a new IHD. A day or two later, my electricity live data appeared on my IHD and readings started to be sent daily to OVO. Gas usage has never appeared nor sent any information to OVO. Live chat with OVO and was told it can take up to 21 days to register which would have taken me to Thursday 14th November 2024. Live chat again earlier this week (past the 21 days) where I was told I just had to wait and it will appear. Currently 29 days after install and still no information showing/sending. Very reluctant to believe it’s just going to appear. IHD says “Awaiting data - Please see system status” and when I check system status it says “Gas meter servic

4312
Blastoise186
Plan Zero Hero
1 day ago
L
Carbon Cutter*
LJ2024Carbon Cutter*
Posted in Smart meters
Registration of New Build site.

I am working on behalf of a developer and they have requested i use OVO as their preferred supplier. I have all of the MPAN numbers etc, i just want to register them with OVO but cant find anything on their website and have spoken with the customer care team and they apparently don't how how to do it. if anyone could point me at somewhere i would be truly grateful.

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Blastoise186
Plan Zero Hero
1 day ago
M
Carbon Cutter****
mazzaCarbon Cutter****
Posted in Smart meters
Storage Heater not working after Smart Meter installed

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

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Firedog
Plan Zero Hero
1 day ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters
OVO SMETS2 smart meter In Home Displays (IHD) - GuideTutorial

Updated on 16/07/24 by Emmanuelle_OVO: SMETS2 smart meter In Home Displays - Your Guide  How to identify the OVO-supplied IHD models It’s important to understand what type of IHD you’ve got before trying to troubleshoot any issues.We’ve issued four different types of S2 IHDs so far. Currently we’re sending the new Chameleon IHD6 (referred to as simply IHD6) to members with S2 meters. You can find a description of all four IHD types we provide below. IHD6-CAD-PPMID - also known as the IHD6 This device looks similar to a Pipit IHD, as it's got a black front, white back and a touch screen. If in doubt, check the device has the word "Secure" written at the bottom of the screen - if it doesn't, then it’s an IHD6 and perfectly compatible with S2 meters.IHD6-CAD-PPMIDIHD7-CAD-PPMID (IHD7) with Temperature Sensor This device looks the same as the standard IHD6, as it's got a black front, white back and a touch screen. The only difference is that this device has a temperature sensor in it.In or

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S
Carbon Cutter***
11 days ago
C
New Member***
ChristinaHNew Member***
Posted in Smart meters
App and meter total different.

Can anyone tell me why the app shows my balance much higher than the smart meter? I’m aware it takes a snapshot at midnight,  and I know energy prices are high but I’m pretty sure I didn’t use over £50 worth overnight! App showed £69 when I went to top up today but meter only showed £10 and smart meter was nowhere near £69 yesterday anyway. 

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Emmanuelle_OVO
Community Manager
1 day ago
E
New Member***
Eco GeekoNew Member***
Posted in Smart meters
Can you supply a three phase smart meter?

I have a three phase supply to my house. All phases are in use. One phase for ground source heatpump the other two provide power and light. Can you supply a three phase smart meter?

9801127
S
Carbon Cutter****
13 days ago
S
Carbon Cutter****
Scw123Carbon Cutter****
Posted in Smart meters
electricity high cost

Hi i just would like peoples advice on my readings . We live in a 3 bed bungalow with ec7 tarif , new emersion tank and 4 1500w electric heaters . We have 3 of the heaters on 2 hours in the morning and 2 at night so rooms are pretty cold , we used oven etc like most people and kettle etc but nothing mad . We are so careful with Electric use but i cant get below £8 per day , is this normal as our bungalow is freezing and cant have them of any less. Advice gratefully recieved .

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Emmanuelle_OVO
Community Manager
2 days ago
S
Carbon Cutter****
Sio_miaCarbon Cutter****
posted in Smart meters
3 phase smart meter - so disappointed

I joined ovo this week after speaking to several different energy companies regarding getting a 3phase smart meter fitted. I was told my several different people from ovo that if I joined ovo I would be able to get a 3 phase smart meter appointment within a week or so and that there was no delay in getting appointments. After joining I rang the appointments team only to be told that I cannot book an appointment until all of my details have been updated to the systems which could take up to 6 weeks. I am so disappointed as I was promised an appointment within a few days of joining. I cannot make the most of the lower energy tariffs until I get a smart meter so I am stuck with paying high tariffs and false promises made!!!!

13615
Emmanuelle_OVO
Community Manager
3 days ago
B
Carbon Cutter****
bingbongovo2021Carbon Cutter****
Posted in Smart meters
S2 smart meters in the Northern Territory using the Arqiva network - why isn't the meter able to connect to the WAN?

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the ga

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Emmanuelle_OVO
Community Manager
3 days ago
M
Carbon Cutter****
mrsparkles5481Carbon Cutter****
Posted in Smart meters
Can I get some advice on RTS Switch off and Smart Meters for my PAYG meter?

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers! 

25612
Emmanuelle_OVO
Community Manager
3 days ago
K
Carbon Cutter****
KeastCarbon Cutter****
posted in Smart meters
Moving to OVO Economy 10 (with or without storage heaters)

Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 week

187097
Emmanuelle_OVO
Community Manager
3 days ago
M
Carbon Cutter****
MASSOCarbon Cutter****
Posted in Smart meters
Smart meter can't connect despite 6 different comms hubs, is there anything else I can do to get the meter to connect?

Does anyone know if the long range radio coms in the north  of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?Thanks  

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8
Carbon Cutter***
4 days ago
DonnaSwan
Carbon Cutter*
DonnaSwanCarbon Cutter*
Posted in Smart meters
Does anyone know how we can get the data back please?

Today our smart meters were read by Morrisons. Ever since they are blank,  but we still have supply. I've tried chatting to OVO and they are as much help as a chocolate teapot😱 Does anyone know how we can get the data back please? We've tried pushing the buttons, but to no avail.Sorry if my question is not allowed.

343
Emmanuelle_OVO
Community Manager
4 days ago
spmsupun
Carbon Cutter***
spmsupunCarbon Cutter***
Posted in Smart meters
OVO IHD Says "Not Commissioned" After Unplugging

recently received an IHD from OVO, and it worked for about a day before stopping. After I contacted OVO, they said there might be an issue with the device and sent me a replacement. The new one didn’t work at first, but I left it plugged in for 2 days, and after about an hour, it started working again. However, after I unplugged and replugged it to properly arrange the wires, it started showing the "Not Commissioned" message again. (I don’t remember if I did the same thing with the first one.)am I not supposed to unplug it? My smart meter has the SW, WAN, and HAN lights blinking every 5 seconds, but the MESH and GAS lights aren’t showing anything (I don’t have gas). Does anyone know what might be going on?

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Emmanuelle_OVO
Community Manager
4 days ago
G
Carbon Cutter****
GiffyCarbon Cutter****
Posted in Smart meters
After smart meter installation - Off Peak storage heaters tripping lights, appliances etc.

My smart meter was fitted on 31/05/2024.  I never had a problem with my electricity before then.My off peak storage heaters were off for the summer.  My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.In early October, I put on the storage heating.  When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.My electrician has tested my electric system fully over days & weeks and still there is a problem.  His belief is there is a problem with the meter either a switch  or wiring in the meter.I keep getting fobbed off by customer services & they have asked me

41628
Emmanuelle_OVO
Community Manager
5 days ago
P
New Member*
PedromotNew Member*
Posted in Smart meters
How far apart can my meters be to allow a smart meter upgrade?

My gas meter is just outside my home but the electricity meter is in a communal building about 20 metres away. I understand that a Smart Meter works by radio, so would it work on my installation?

39502110
Emmanuelle_OVO
Community Manager
5 days ago
G
Carbon Cutter****
GrandpaGCarbon Cutter****
posted in Smart meters
BBC Panorama tonight on Smart Meter issues

“The Truth about Smart Meters” is on BBC Panorama tonight, and available on iPlayer now.It’s generally very damning of the rollout of the system, saying that there are 36 million Smart Meters and 3.5 million don’t work properly or not at all.I’d like to focus on what they say about an apparent north/south divide. In the North (Scotland and northern England), where a radio network is used to communicate with your supplier, they are saying there are significant issues with communications - with anecdotal stories from Glasgow, Derbyshire and County Durham.Energy UK confirmed there are significant issues but, on the BBC News website, Ofgem claims there is no statistical difference between complaints in the North and South. I wonder who is correct?The case in Glasgow was resolved by fitting a Smart Meter Hub that uses the mobile phone network. Strangely, there was no mention in the whole programme of the potential issue with using the 2G/3G mobile phone network, which presumably covers the

4473
Chris_OVO
Community Moderator
10 days ago
S
Carbon Cutter*
sproutygreenbeanCarbon Cutter*
Posted in Smart meters
Issues getting a replacement THTC Meter in Scottish Highlands

Hi, we are in the Scottish Highlands and have been told we cannot currently have the THTC replaced by a smart meter due to signal issues, OVO currently have no alternative so we have been left with a fuzzy answer that they may have a solution in two months time. Any body else have any additional information, my communication with OVO has been through the online chat box, although with an actual person

584
S
Carbon Cutter*
11 days ago
M
Carbon Cutter****
MclacrCarbon Cutter****
Posted in Smart meters
tarrif switch timing wrong? Eco 10 new meter.

Hi all! I’m a conscript grime SSE. I have Eco10 with a Landis and Gyr meter. I have storage heating.the heating is added in to the normal circuit by a contractor fitted at the same time as the smart meter.The economy rate is switching in and out either early or late depending on how it feels. I could only tell it was switching in or out by the clonk. There is no indicator of which rate is active. I’ve now got a bulb to indicate on economy. I’ve now got a timer on economy so I can see active economy hours.I'm only actually getting 9 hours of economy rate instead of 10. Not a good start. I ignored the sudden £5000 debt for now.I know a lot of you are volunteers so I appreciate your help. 🙈 

18919
M
Carbon Cutter****
11 days ago
I
Carbon Cutter***
IanCCarbon Cutter***
Posted in Smart meters
Are Economy 10 tariffs available yet?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?

7774327
D
New Member***
21 days ago
spmsupun
Carbon Cutter***
spmsupunCarbon Cutter***
Posted in Smart meters
Why Has My Energy Consumption Increased in the Second Month?

Hi everyone,I'm new to OVO and recently moved into a brand-new house, and I'm the first person to live here. My latest bill, starting on the 3rd, shows an increase in energy consumption by 2 kWh compared to the first month. I haven’t changed any of my electricity usage habits, and I don’t care about the 2 kWh increase, but I’d like to know the reason.  

13513
Emmanuelle_OVO
Community Manager
11 days ago
P
Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in Smart meters
My In-Home Display doesn't match my smart meter, has it developed a fault?

Awakened this morning to find that the IHD showed a large energy cost despite no appliances on overnightwhich incidentally doesn’t match my energy useTried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display Also despite not setting a budget and cancelling it the display still continues to show a budget setI’m  assuming the IHD has developed a fault as can’t find any way to reset it so it matches up with the Smart Meter 

573
Chris_OVO
Community Moderator
11 days ago
G
Carbon Cutter****
Grapallie11Carbon Cutter****
posted in Smart meters
Successful smart meter installation, well done OVO!

Our smart was installed on 3rd October, well ahead of the radio tele-switch signal switch off. We have now changed from THTC to Domestic Economy.The engineer who installed our smart meter was brilliant and he even fitted an isolator for us.We were told that although the smart meter will be accurately recording our usage immediately it will take 4 to 6 weeks before useful data is being sent to OVO or appearing on the IHD.After nearly 5 weeks our smart meter began sending useful data to OVO and our IHD burst into life. All working fine.Well done Meter Engineer and OVO.

701
Chris_OVO
Community Moderator
12 days ago
L
Carbon Cutter****
Ljb67Carbon Cutter****
Posted in Smart meters
Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?

My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty? 

484231
J
Carbon Cutter*
24 days ago

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