Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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439 Topic threads

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New Member***
BPidgNew Member***
Posted in Smart meters

Usage costs shown on IHD differ from those shown in OVO app or online account?

Costs as shown on my IHD are 15-50% higher those shown in the App. This is so for both gas and electricity and they don’t change in the 8 days for which the IHD provides usage information (i.e. there’s no ‘correction within a few days’ as suggested by the not very helpful Ovo rep).Thanks 

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A
Carbon Cutter*
9 days ago
A
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ArtyNew Member**
Posted in Smart meters

How do I get an In-Home Display (IHD) for my Smart meter?

Why have I not got a home display with my smart meter 

148
M
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9 days ago
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chris.fordyNew Member***
Posted in Smart meters

Smart meter not communicating - how long will I be waiting for a fix?

Has anyone else had issues where their new smart meters have been installed but not communicating at all, nothing being shown on display? In contact with OVO (4days ago) they confirmed it was a meter issue and would be in contact, still waiting for the call, and means another day staying in for the engineer, get a grip OVO.

152
Abby_OVO
Community Moderator
20 hours ago
H
New Member***
Hyunsik LeeNew Member***
Posted in Smart meters

Open meter read dispute

Basically, I moved into current house on 21 September 2022. I realized there are lots of electricity usages charged to me based on open meter estimate by OVO as of  21 September 2022 as 2,944 kWh which is lower than actual meter read  so I requested them to revisit open meter read. However, OVO  has rather cutback of open meter estimate from 2,944 kWh to 490 kWh with email on 11 April 2023, just explaining they had system error and then it’s resulted in making the gap bigger. My actual meter read in manual as of 21 September 2022 is 6,342 kWh. The gap between actual open meter read and estimate in the latest OVO’s bill as of 21 September is 5,852kWhIn summary,Open meter estimates  as of 21 Sep 22 at the bills until Mar 23  : 2,944 kWh Open meter estimates  as of 21 Sep 22 at the bills from Apr 23   :   490 kWh Open meter read in manual as of 21 Sep 2022  : 6,342 kWhI have sent emails for asking the correction couple of times with various and clear evidences to support open meter read f

3
Jeffus
Plan Zero Hero
20 hours ago
C
New Member***
cromptontvNew Member***
Posted in Smart meters

Can I get a replacement for my broken smart meter In-Home Display (IHD)?

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

52
V
New Member*
13 days ago
S
New Member*
SkyfullofstarzNew Member*
Posted in Smart meters

Upgrading to three Phase Supply

Hi does anyone have a direct contact number or email address for the department that deals with upgrading to a three phase supply please? I have tried calling customer services who unfortunately have no idea, I have questions that they can not answer and they can not put me through to the relevant department. This is getting ridiculous now and im constantly going around in circles!Any help would be greatly appreciated Many thanks  

2
BPLightlog
Plan Zero Hero
1 day ago
A
New Member**
alexb990New Member**
Posted in Smart meters

Meter blank, smart meter not working and can't request a new kne

My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else.  My smart meter is sending out my gas readings but not my electricity ones.  I have tried to request a new smart meter, but it says that I am ineligible for one at the moment.  Any help much appreciated 

3
Jeffus
Plan Zero Hero
1 day ago
juliamc
Plan Zero Hero
juliamcPlan Zero Hero
Posted in Smart meters

why is the reading on my smart meter different from the reading on my account?

I’ve just looked at my electricity smart meter reading on the actual meter and on the IHD and although they are the same (34350) they are both different to the smart reading given on my OVO account (33384).I’m wondering where the extra 966 kWh have gone! When I had the smart meter installed I was on a dual rate tariff which was then changed to a single rate via the smart meter. Is that where the difference has come from?

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Jeffus
Plan Zero Hero
2 days ago
Jess_OVO
Community Moderator
Jess_OVOCommunity Moderator
Posted in Smart meters

Taking a manual meter reading from a Landis+Gyr E470 smart meterTutorial

Updated on 12/12/22 by Emmanuelle_OVO How to read the many versions of an L + G electricity smart meter! Landis + Gyr don’t make things easy when it comes to working out whether your smart meter is SMETS1 or SMETS2. Thankfully our community volunteer has already written a great guide to help you work that one out:  Need to take a reading from one of these meters to submit on your online account or OVO app (download for Android or iOS)? - We’ve got you covered! Have 2 square buttons, one directly above the other, like this?: This one’s known as Type 5424 If you’ve got a single rate meter, you may notice that you’re reading is already showing on the default meter screen. Need to see it back-lit? Just tap the ‘A’ button to scroll through the display options until you see ‘R01’ the reading will be shown in the bottom right of the LCD screen. If you’ve got a dual rate version of this meter press and hold down the ‘B’ button for roughly 5 - 10 seconds  - then tap the ‘A’ button. This will to

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C
New Member*
2 days ago
T
New Member*
TurratimNew Member*
Posted in Smart meters

No Gas Supply

Lost gas supply this morning. Smart meter not working. OVO call centre closed until Monday, what can I do to get my gas supplies back?

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Blastoise186
Plan Zero Hero
4 days ago
N
Carbon Cutter*
NAlbistonCarbon Cutter*
Posted in Smart meters

Off Peak Meter Reading Cant be entered

HiI have a smart meter but because the phone signal in the village is poor I have to provide the meter readings (2 = peak and off-peak) due to previous owner’s economy 7, that we don’t have but can’t get ovo to change to one meter reading for some reason. Anyway, I have to manually enter the 2 readings into either the app or online but now I can only enter the Peak reading and not the off peak in either. I have had to ring and get the advisor to enter the readings the last two months but no explanation or fix to enable me to input both readings moving on….How do I get either peak and off-peak changed to one normal reading or failing that get the ability to enter both readings again??Nigel 

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Blastoise186
Plan Zero Hero
5 days ago
M
Carbon Cutter****
mjt49Carbon Cutter****
Posted in Smart meters

No Smart Meter readings shown on the Online Account since the 1st October?

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.Readings seem to have ceased at 00:30 on 30 September according to the app. 

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R
Carbon Cutter**
5 days ago
G
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GrumpyTruckerCarbon Cutter****
Posted in Smart meters

No Smart Meter readings for a week- Upgraded to S2

I've just noticed that my meter hasn't been sending readings since 24th May. It was an OVO-fitted SMETS1 that had the upgrade to allow it to be "almost" fully SMART. Any ideas why there's no readings being sent, and other than swearing at it is there anything I can do? Kinda making the entire idea worthless if I've gotta keep sending readings again.Any issues on the network that I should be aware of that may be causing this?

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G
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5 days ago
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RyanK1992New Member*
Posted in Smart meters

GS60B EDMI meter locked

Looking for a little bit of advice with this if anyone can help :) My gas meter doesn’t submit meter readings automatically due to the distance from the electricity meter so I have to do these manually. I’ve went to get a reading today and it’s showing ‘Locked 10469883 minutes’ OSM with the number decreasing every minute. I can’t get any data to provide a meter reeading Has anyone came across this before?any help is appreciated  thank you   

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Tim_OVO
Community Manager
5 days ago
W
New Member***
Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

194
J
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16 days ago
S
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SimondCarbon Cutter***
Posted in Smart meters

My smart gas meter isn't communicating with OVO anymore - no readings - why?

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas. 

142
S
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18 days ago
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AltonrobNew Member***
Posted in Smart meters

Why does my Chameleon In Home Display (IHD) only display 'Waiting for Current Data' ?

Had this on display screen for three days 

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K
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19 days ago
Z
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ZamariaNew Member***
Posted in Smart meters

Just got the Chameleon IHD and the battery only last 2 hours, is it faulty?

Just got the Chameleon IHD and the battery only last 2 hours. Is it faulty?

32
S
New Member**
19 days ago
H
New Member*
HenryGNew Member*
Posted in Smart meters

My consumer unit keeps tripping, is this connected to the smart meter?

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

66
Jeffus
Plan Zero Hero
6 days ago
P
Carbon Cutter*****
PollowickCarbon Cutter*****
Posted in Smart meters

SSE migrated customer. Can I get a smart meter and keep my Economy 10 hours?

 I am currently on an E10 tariff having been migrated from SSE.The Off-Peak periods are  00:05 to 05:05,  13:05 to 16:05 and 20:05 to 22:05 all GMT - these suit my needs very well.I have done some digging and spoken with various people and opinions seem to vary.  Can I get a Smart Meter Installed that will support E10?   Will my 3 off-peak periods continue as they currently are?   What is the lead time?   Will I qualify for the National Grid incentive to shift loading from Peak time sto Off peak (over night)?  And will it be compatible with a Solar Installation that may export power to te grid.It needs to be remembered that during Off-peak times EVERYTHING is charged at that rate 

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Jeffus
Plan Zero Hero
7 days ago
V
Carbon Cutter*****
Viv1966Carbon Cutter*****
Posted in Smart meters

Smart Meter issues with previous supplier- Switched to OVO can they sort this?

Hi just looking for some advice. I have recently  moved to Ovo.....the previous company not really being very helpful regarding my Smart Meter and not really listening or understanding my issues with their very poor customer  service.... so I hate to admit it, but I have an ongoing complaint with them. So i was contacted by them this week to help try to resolve the issue as I had requested a deadlock letter.  Its funny I had tried to contact them every week for about three to four weeks just to be advised "yes of course we will pass your request on to your case handler, you will hear by email from them in 24 hours," 3 times I was told this and 3 times nothing until of course I request a deadlock letter! Then within 3 days I was contacted and my issues were given some attention  for once!  However the amount I am being charged for,  for the final bill is ridiculous and they don't seem to be backing down from this amount, even though they have admitted not receiving  any data since Septe

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V
Carbon Cutter*****
7 days ago
V
Carbon Cutter*****
vrmikeCarbon Cutter*****
Posted in Smart meters

Does OVO allow installation of smart meter for electricity only?

Will OVO install a smart meter for electricity only, if a dual fuel consumer does not wish to also upgrade their traditional gas meter? And if not, why not? Presumably OVO billing is capable of handling automated meter reading for electricity, and manual meter reading for gas, does anyone know? An advantage of having an electricity meter is to allow dynamic tariffs (e.g. time-of-day) going forwards. But that is not the case for gas, and that part of the solution is fragile or not possible if the distance to the comms hub is too large, along with a question mark of whether the gas meter can fail shut if the battery dies. The call handler I spoke to at OVO would not book this installation on the basis that I am a dual fuel user. Is OVO really refusing to install smart meters on this basis? If so, I would need to raise a complaint with Ofgem, given that OVO customers are already collectively paying for smart meters via their bills. I recently upgraded my parents home to smart meters, they

3
Blastoise186
Plan Zero Hero
7 days ago
R
Carbon Cutter*
RitaPCarbon Cutter*
Posted in Smart meters

I've got smart meters, so why did Morrisons Data Services come to read my meters?

Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable.

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E
Carbon Cutter**
26 days ago
J
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JezzaFNew Member***
Posted in Smart meters

What do the green/orange/red lights on my Chameleon IHD In Home Display (IHD) mean?

Hi, Just had smart meters and new style IHD installed and have a couple of questions please as have no user instructions. 1. By 6.00am every morning (when I get up) it tells me that I've already used around £1.30 of dual fuel on a total spend per day of around £3.50. Why so high when the central heating/water turns on around 5.30am? 2. What do the green/orange/red lights tell me at the bottom of the IHD, (not the meters)? Thanks. Jez

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F
Carbon Cutter*
26 days ago
Z
Carbon Cutter*
ZainUlAbadinCarbon Cutter*
Posted in Smart meters

SMETS2 Landris + Gry E470 Type 5533 not showing off peak info

Evening!Please can someone help? I just moved home and Ovo just installed a smart meter in my home, but the off peak consumption is not showing up. I have tried pressing all the buttons via available guide in this forum and via YouTube videos, but no luck. I have also contacted British Gas (my provider in the previous property) and they said that if I move to them, they will configure it for me. My friend has the same meter and he is able to see both rates. Please can someone help or someone from OVO exist here?Thanks much in advance.Regards 

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Tim_OVO
Community Manager
8 days ago

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