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1 month ago

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Smart meters

Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

549 Topic threads
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RastupCarbon Cutter***

Posted in Smart meters

Heating won’t go off after smart meter install

we have gas central heating controlled by standard thermostats with heating timers. since our smart meters were installed on friday our heating will not go off, its ignoring the timers and thermostats, its costing a fortune. any help gratefully received.

6210

17 hours ago

FiredogPlan Zero Hero

Posted in Smart meters

Check the ALCS times

Last night, I took advantage of a DFS Power Up event to test a storage heater. The event was 04:00-07:00. I made sure the switched (Economy 7 offpeak) circuit was live, then got up at 04:00 to switch the heater’s charging bit on, expecting the ALCS to switch it off again at the end of the offpeak period at 07:00. I was surprised to see these figures in my half-hourly usage data (courtesy of Bright): The two hours 04:00-06:00 show the power draw of the storage heater, rated at 3.3kW So, the total stored by my heater was ~6.6 kWh, much less than the 23 kWh this Dimplex QM150 is allegedly capable of storing. Could my ALCS have ended the offpeak period (nominally 00:00-07:00, Region ID 11) an hour early? How can I check its settings without having to sit by the meter all night? Can Support retrieve its ALCS calendar?The meter is Aclara SGM 1416-B 22M0104098.

100

21 hours ago

Jan71New Member***

Posted in Smart meters

electric trips early hours

My electric has tripped three times now. First time in October in early hours. Electrician checked sockets etc, all okay.Past 2 nights it has tripped again between hours 02.30 and 05.30.Could it be the smart meter causing this, when it's updating or whatever. Only the sockets go, not overhead lights

363

2 days ago

brian563Carbon Cutter*

Posted in Smart meters

Economy 7 heaters suddenly not working

Hello everyone. About a couple of months ago OVO installed a new smart meter outside my flat.I am on a multi-rate tariff as I have 2 storage heaters and a boiler running on economy 7.Since I have a new smart meter I called British Gas for a quote which was given over the phone. But they then automatically transferred my account onto their supply! On top of that they changed me from a multi-rate to a single standard rate! And then my storage heaters stopped working too.After speaking with OVO about this - they said they could change me back onto their supply. So I asked to be changed to a credit meter (not prepayment) with a direct debit because it was cheaper.My problem is my storage heaters are still not working.About a month ago OVO advised an engineer was needed to check the meter. A fortnight later the engineer advised my tariff would be changed remotely by OVO and not him. All he could do was confirm I had an OVO installed smart meter.OVO customer service passed me to ‘Squad 70’ d

8112

2 days ago

wdan96Carbon Cutter*

Posted in Smart meters

Economy 7 Off-Peak devices not being powered

Hi,I've just started on an economy 7 plan but it seems that my electric storage heaters are not being charged overnight during the off peak hours. It's as if they don't receive power during these times. They have two power socket inputs, with one solely for off peak.I've seen other threads about asking the smart support team to send the ECAUL command to update the ALCS configuration, but not sure how to do this? The web chat team can't seem to help and my flat is currently freezing cold. I've had to purchase other temporary heating solutions. Is anyone able to point me in the right direction? Any support is greatly appreciated. Attached pictures of my meter with both rates for example ThanksDan

1206

2 days ago

Pompey_PipNew Member*

Posted in Smart meters

Switch to Smart meter with off-peak tarrif

I took out an evenings and weekend contract with Southern Electric back in 2002, and had a digital meter installed, which autonomously switched for the off-peak times during the week 1930-0730, and all weekend.I was transferred to OVO, and was still happily carrying on with this plan.I have just had a smart meter installed, which is capable of handling dual tariffs, but the off-peak times are not correct, last night it switched to tariff 2 at midnight, and back to tariff 1 at 0700.I opened a chat, only to be told, that firstly it would take 4-6 weeks for the meter to update (??), and then that I was on an economy 7 contract which meant I would only get off-peak electricity 2300-0600, again, that the correct timings would happen in 4-6 weeks.My tariff on the OVO app shows as Simpler Energy - 2 rate, and I am not sure how this indicates which plan they consider I'm on?Has anybody experienced similar of OVO believing they are on a different plan to what they originally signed up to?

485

3 days ago

MacktunaCarbon Cutter*

Posted in Smart meters

Why is my Gas meter 2 days behind with the readings.

HiMy smart gas meter was changed on 7/11/24 as it hadn’t worked since moving into our new property in 2021. It has been set up for half hourly readings, looking at the usage it seems to be working, apart from the fact it is 2 days behind. Today is the 25th and 23rd/24th are not yet showing tomorrow the 23rd will show in the usage is this normal? The electricity usage is showing up to the 24th. Hope someone can explain this to me. Thanks.

12413

3 days ago

TheBapNew Member**

Posted in Smart meters

Electricity Flutuating

Hi, I’m new to the forum and was wondering why electricity usage would fluctuate through the day from 0.0 to 0.32 when no one is in the house and there are only 3 applliances plugged in, 2 x freezer 1 x fridge? All other sockets were off.

293

3 days ago

SalamagundyCarbon Cutter*

Posted in Smart meters

Who's responsible for replacing a malfunctioning IHD?

Background: My IHD (with smart meter) was installed by Ovo in August, 2024, so it’s still within the 12 month warranty period. I subsequently changed suppliers and am now with E-On Next (to take advantage of their SEG tariff.) After a recent power outage (Storm Bert) the IHD started malfunctioning. After two attempts by E-On to do a remote reset it’s still not working properly.The only solution seems to be a replacement. E-On have told me the responsibility for replacement lies with the original installer, Ovo, and Ovo have told me it lies with my current provider, E-On. The government website (https://www.gov.uk/government/publications/smart-meter-in-home-display-voluntary-replacement-principles/smart-meter-in-home-display-voluntary-replacement-principles) unhelpfully only mentions “the supplier.” Can anyone help with which company is responsible for providing a replacement in this situation? Thanks in advance for your help.

616

4 days ago

KeastCarbon Cutter****

posted in Smart meters

Moving to OVO Economy 10 (with or without storage heaters)

Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 week

2186106

4 days ago

DJKSCarbon Cutter*

Posted in Smart meters

Smart meter not sending readings to Octopus

My smart meter appears to have stopped sending data/readings to Octopus as of 10 days ago. It was installed 5 years ago and always worked fine. The WAN light still flashes every 5 seconds so I cannot understand why it isn’t communicating. Octopus have suggested an engineer attend to conduct a “power cycle” but this won’t be for another month. Can anyone explain why this would not be communicating data and if there is anything I can do about it? And if there is anyway to ensure meter readings data is captured to prevent me being charged a flat rate instead of the Octopus smart rate (I’m on Intelligent Go). Thank you

1998

5 days ago

Noz1954Carbon Cutter****

Posted in Smart meters

E10 to E7 timings wrong.

Changed OVO tariff from E10 to E7 on 22nd of November 2024.Account plan says E7 and in house monitor and meter shows E7 off-peak tariff from 23:30 hours to 07:30 hours (yes 8 hours, my neighbour has the same times). The problem I have is my Dimplex Quantum storage heaters off-peak feed socket still gets power 3 times a day from 13:30 to 16:30 then 20:30 to 00:00 and 04:30 to 07:30 but are on peak rate. (E10 off peak times.)This means I only get E7 off peak times from 23:30 to 00:00 and 04:30 to 07:30 to feed my storage heaters. 3 and half hours a day off-peak energy.I informed Ovo and have an Advanced Resolutions member scratching her head and saying everything is ok OVO end, it must be my heaters. I don't feed energy into my house at different times of the day that's what OVO do. I contacted the electrical company that supplied and fitted heaters and the said Ovo supply the energy at Ovo times.OVO arranged an engineer to come out and look at my meter but surprise surprise he never

9410

5 days ago

Shads_OVOCommunity Moderator

Posted in Smart meters

Upcoming Smart Meter Comms Hub PilotNews

We’re currently looking for OVO customers who’d be interested in taking part in a Trust Centre Swap Out (TCSO) trial. The trial will hopefully allow us to swap your standard smart meter comms hubs with a new one without needing to exchange/replace the entire smart metering system within your home. In the future this capability will help us to exchange and replace existing comms hubs with newer dual band and 4g variants to overcome in-home challenges associated with poor or low signal. By taking part in this trial, you'd help us on our journey to make energy better for people and the planet, by reducing the waste and the time required on site to resolve problems with our smart metering equipment. What is a smart meter comms hub? A comms hub connects smart gas and electric meters to a secure network and creates a HAN (Home Area Network). This allows your smart meters and In-Home Display to connect to each other. Dual Band comms hubs use multiple frequencies to increase the coverage of

52526

6 days ago

mrsparkles5481

Posted in Smart meters

Can I get some advice on RTS Switch off and Smart Meters for my PAYG meter?

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers!

32217

6 days ago

botobo1New Member*

Posted in Smart meters

Do you think I am being charge a high cost of electricity from other tenants?

Hello, I recently topped up my meter on the 28th of November 2024 with £38.00, and there was already £18 on it; totaling £58.00. Today, the 30th, the balance has dropped to £23.00. I'm concerned that the billing may be incorrect. I live alone in a two-bedroom flat, using only the bedroom and occasionally the living room for a few hours daily. There's no heating in my kitchen or bathroom, and I don't understand the high consumption. My boiler is off, so there's no hot water except in the shower. The sinks in both the bathroom and kitchen lack hot water. I only use the storage heater in the hallway for a few hours at night, from around midnight to 3:30 am. Why then am I paying £15 per day? Could Ovo's charges be too high, or is there a way to rectify the cost of heating my flat?

352

7 days ago

HenryGNew Member*

Posted in Smart meters

My consumer unit keeps tripping, is this connected to the smart meter?

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

896223

9 days ago

mazzaCarbon Cutter****

Posted in Smart meters

Storage Heater not working after Smart Meter installed

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

4934158

9 days ago

harryfleming13Carbon Catcher*

Posted in Smart meters

I keep getting invitations to book a smart meter when I've already refused?

I keep getting invitations to get a smart meter and I really don’t want one is there a way to stop these invitations ? How do I make it clear to OVO that I dont want a smart meter ?

259929

10 days ago

Markos74New Member***

Posted in Smart meters

rts signal

Hi got an email about replacing old meter phoned the number on email 03330341622 got a voicemail saying lines are very busy then got two rings then someone answered asked for account number and name then they just said OK I told him I needed to replace meter and he said he will check,phone just went silent for a few minutes then I hung up didn't seem right does this sound legit to anyone

462

10 days ago

npirritanoCarbon Cutter*

Posted in Smart meters

OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

204597

11 days ago

Pilgrim2Carbon Cutter*****

Posted in Smart meters

Ovo App

This Wednesday is 6 weeks since smart meter was installed contacted customer supplied where the conversation Panned out that at their end as they could see the smart meter readings online and I couldn’t the conversation was they Tweaked their end so eventually I could now see smart meter data on my account at my end although this Wednesday will be 6 weeks since installation trying to access the ovo app still says Dosent support complex meters If they could Tweak the online account to now show smart meter data why should you not be able to get into the app as I don’t expect to access the app by Wednesday and who knows when this will beyou would expect the online account and app to be inter connected so if you can access one you can access both any enlightenment from anyone cheers

995

11 days ago

Car1956Carbon Cutter***

Posted in Smart meters

How often,

Had smart meters fitted 30 September however account shows only 3 smart meter readings and asks me to input meter readings why !! How often should my account show meter reading, my account shows a reducing balance from my credit , also when I followed online advice it asked for meter serial numbers when I put them in if stated meters were working correctly years ago my first generation meters updated all the time thought newer meters would be the same

535

12 days ago

Ivy Oerry DNew Member***

posted in Smart meters

SMart Meter 1 and IHD

What IHD works with type 1 smart meters

181

12 days ago

Adamking19Carbon Cutter****

Posted in Smart meters

Gio Trio Gas Awaiting data - No live usage figures

Smart meter installed in 2022 for both Gas and Electricity - IHD that came with it never worked. Requested a new IHD every few weeks for about 6 months until eventually I gave up. Around end of September/start of October 2024, the smart meter died and an engineer came and installed a new smart meter on the 24th October 2024 and set me up with a new IHD. A day or two later, my electricity live data appeared on my IHD and readings started to be sent daily to OVO. Gas usage has never appeared nor sent any information to OVO. Live chat with OVO and was told it can take up to 21 days to register which would have taken me to Thursday 14th November 2024. Live chat again earlier this week (past the 21 days) where I was told I just had to wait and it will appear. Currently 29 days after install and still no information showing/sending. Very reluctant to believe it’s just going to appear. IHD says “Awaiting data - Please see system status” and when I check system status it says “Gas meter servic

9715

12 days ago