Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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Smart Meters and In Home Displays - Topic Hub

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Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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484 Topic threads

S
Carbon Cutter****
Suep63Carbon Cutter****
Posted in Smart meters

switched from sse and my gas prepayment smart meter shows debt

My prepayment smart meter switched to ovo today, gas is showing £104 in debt, I had £9 credit when I left for work! Tried to call ovo / boost who fobed me off and hung up

10
S
New Member*
24 minutes ago
E
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Eco GeekoNew Member***
Posted in Smart meters

Can you supply a three phase smart meter?

I have a three phase supply to my house. All phases are in use. One phase for ground source heatpump the other two provide power and light. Can you supply a three phase smart meter?

74
Blastoise186
Plan Zero Hero
28 minutes ago
P
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pissedoffalreadyCarbon Cutter***
Posted in Smart meters

cant get a reading on any of my meters

Hi Total newbie to meters of any kind let only clever ones !!I am moving into a property and there are smart meters , the elctric one is flashing the gas isnt .. i dont know how to use it ..th eguy at scottish power said push the red n green buttons at the same time tried this then i tried the green and then read ..i get ..vend ..rejected..incomplete .i have signed up for monthly direct debit so help would be appreciated ..btw the first time it did say £4.60 credit , i havent used any electricity but today i tried again and there £1,79 ??? cheers 

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Blastoise186
Plan Zero Hero
31 minutes ago
S
Carbon Cutter****
SeanSCarbon Cutter****
posted in Smart meters

Does OVO have plans to offer a 3 Phase smart meter for supplies larger than "100A per phase” connections (CT-type meters), and “vector sum” compliant?

Updated on 12/09/22 by Tim_OVO: I notice that there has been news earlier this month of the first 3-phase SMETS2 meter install in the country by Smart Metering Services (SMS) on behalf of their client, Good Energy for a private domestic customer in Gloucestershire.https://www.smart-energy.com/industry-sectors/smart-meters/britain-installs-first-ever-polyphase-smets2-smart-meter/This “UK first” appears to have been installed using a “direct current” type three-phase Aclara SGM1400 meter, suitable for “smaller” three-phase (sub 100A per phase) supplies found in larger domestic and small commercial installs….presumably the sort of customers that OVO previously could not provide SMETS2 smart meters to. Are there any plans for OVO to follow suit? Do OVO offer 3 phase smart meters? As of August 2022, we're currently in a pilot, and will be contacting pilot-eligible customers (OVO customers on single rate tariffs) over the next few weeks and months. We are working with a select number of trai

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D
Carbon Cutter**
1 hour ago
I
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IChap55Carbon Cutter*****
posted in Smart meters

manual meter readings

Getting a bit fed up having to send manual meter readings. Sent manual reading before last bill (18 January). Just looked at usuage and in red - send manual meter readings. Surely OVO can come up with a resolution to this as I see it has been discussed on forum many times.  If this is happening a lot then they need to have a manual check to see what’s happening. My meter is set up to send half hourly readings so there should be no need to send manual readings

6
I
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1 hour ago
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BondensbabeNew Member***
Posted in Smart meters

Having a problem reading my smart meters

Hi there,  New to all this.  I need to say that I am a pensioner with mobility issues and also some sight problems.  I had smart meters installed by SSE last February and then was transferred over (with no notification) later in the year.  My electricity smart meter is in a meter box on an external wall outside my ground floor flat.  My gas meter is however in an enclosed shed which is used by my tenant neighbour and not easy to access.  I pointed out to the engineer when he installed it that it would be impossible for me to read if I needed to.  His answer was you wont need to its a smart meter!. All seems to have gone okay until Christmas Day!!  when I checked my online account to find out that OVO were not receiving my meter readings,  Since then I have tried to read the electricity meter myself several times and a friend has been round and tried to,  Neither of us can read it.  The real problem is the gas meter which is 6 foot plus up on the shed wall and totally inaccessible to me

2
B
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2 hours ago
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anowaksCarbon Cutter*****
Posted in Smart meters

smart meter doesnt work

HI. SSE transferred me to OVO. I did not received any information about it. I realised i am not customer for sse any more when i tried to top up my smart meter online. I woke up in the morning and on my account was only 40pence, when i know i should have about £70. i called to sse they transfered me to ovo. Guy over the phone helped me with my online account which i actually cant use it because i am on pay as you go. i dowlonad ovo top up app and still when i am trying to top up all my transactions are diclained. i called once again lady over the phone told me i might have problem with smart meter so she will arrange enginner who never showde up. i am trying to call to ovo also on the whatsapp and chat and they just transferring me to other team but i am like 50minutes on the chat. i cant top up my smart meter. i am almost without energy. and this is super weird because once i am having 40 p, later 2 hours later i hve 60 pn, and 5 hours after i have £2,50. Next day i have again 40p on

9
Emmanuelle_OVO
Community Moderator
3 hours ago
M
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Mains1900New Member***
posted in Smart meters

Smart Meter Loses Connection

We have thick granite walls, so occasionally our smart meter reader loses its connection with the box outside.  When this happens I take it outside, power it up with the battery pack for my iPhone next to the box and it reconnects, take it back inside and reconnect it to the mains power in its usual position.  This works every time.

2
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4 hours ago
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ALHCarbon Cutter****
Posted in Smart meters

Rate on my Pipit IHD incorrect

A rant! On 21 November I telephoned OVO to say that the gas energy rate showing on my PIPIT home display was incorrect and as a result it was difficult to keep a continuous check on my usage.  I was told that ‘the team’ would be notified and that they would get back to me by phone or email.  A month later, having heard nothing, I contacted OVO again on Live Chat I contacted OVO again through.  I was told that I had to wait 43 days from the date of my first contact to allow time for ‘the team’ to contact me!? Yesterday, 50 days after my first contact and still having heard nothing I contacted OVO again by Live Chat.  Having gone through another barrage of questions and explaining exactly what I told them on 21 November I was told that ‘the team’ would be notified.  They were supposed to have been notified on 21 November!!!   I left British Gas because of imilar issues with their customer service.  On another note, when using Live Chat you have to answer a series of automated questions. 

31
A
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22 hours ago
D
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DrylandNew Member**
Posted in Smart meters

Can a smart gas meter be installed in a damp proof cabinet?

Our smart gas meter stopped working because of the damp environment (the old coal hole), and was replaced with a standard one.  If I get a cabinet, would the smart meter installer fit it?  It looks like it would just need 2 holes for the pipes cutting in the top, if it can be installed under the fixing plate (leaving the regulator and valve in the damp).  Would GRP affect the signal? Would a 400x300x200mm cabinet be big enough?

2
Emmanuelle_OVO
Community Moderator
1 day ago
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PTrouseNew Member*
Posted in Smart meters

in house display. (IHD)

Hi, Been on a smart meter for some years now but never got a IHD when they did it.  Didn't think of it at the time but now it would be interesting to get a real time display of usage to see what the big user items are etc. The app is great but it's not real time.   Anyone know how I can get hold of one and if they are actually useful ?

1
BPLightlog
Plan Zero Hero
1 day ago
M
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MalcolmSuCarbon Cutter****
Posted in Smart meters

What are the SMETS2 upgrade timescales? I need my Secure smart meter upgraded by DCC so it works with my smart central heating

My central heating system software has recently been upgraded so that it can now communicate directly with a smart meter.  I have Ovo provided Secure smart meters for both gas and electric. However it looks as though they are still SMETS1 and my central heating system requires SMETS2.Looking through here the forum I  found a topic that advises of the national E&A scheme and the timetable suggests my electric meter should be upgraded before end March 2022.  Does anyone know if that timetable is still valid?  I haven’t had any notification of an upgrade (I understand it’s done remotely over the ‘air’.)There’s no time timetable provided for Secure gas meters. When will this be be done? Malcolm

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Emmanuelle_OVO
Community Moderator
1 day ago
F
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Fairy girlNew Member*
Posted in Smart meters

6 month tenancy/smart meter

We have moved into a property/rental but only have a 6 month tenancy. Can we still get a smart meter installed? 

3
M.isterW
Plan Zero Hero
1 day ago
E
Carbon Cutter*
Elliem98Carbon Cutter*
Posted in Smart meters

outdated smart meter

We moved into a property Dec 2021 and were originally with SSE before being moved to OVO. The smartmeter is extremely old and shows no where near as much data as new ones. Had anyone gone about upgrading their smart meter? How difficult was this and did it cost?

6
Blastoise186
Plan Zero Hero
1 day ago
J
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JohnGNew Member**
Posted in Smart meters

Does the usage on my Smart Meter IHD include the standing charge?

Every morning my smart-meter says I’ve used around £0.45P of energy. Have I or does this  include the standing charge? 

25
BPLightlog
Plan Zero Hero
3 days ago
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djphoto7896New Member***
Posted in Smart meters

sse to ovo

Hi we have been migrated iver to ovo. But we made a payment on the sse app twice and both payments have come out and no gas has gone on our meter. I contacted sse and they said its now ovo's problem basically. So what do I do to either a,get the money back or b,get the £35 put onto our meter 

0
D
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3 days ago
A
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AliAinslieNew Member*
Posted in Smart meters

Smart meter not showing Gas balance

My smart meter is now showing Gas as estimated bill rather than balance remaining .  Electricity is fine and shows my top ups on balance.This stopped on 8/11/22 or thereabouts.  Boost app shows payments madeAny ideas?

1
BPLightlog
Plan Zero Hero
3 days ago
P
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PremNew Member***
Posted in Smart meters

Real time usage

First time asking a question but have been reading the forum Q&A’s for a little while. Some smart people on here!  I have smart meter (Secure Liberty 100) and wanted to know if there is a way of finding out exact usage in real time? I had a Solar panel and battery install a few weeks back and the Solis app tells me I'm only using Solar and Battery but I’m convinced the “Grid” meter is still drawing power.  Thanks

3
BPLightlog
Plan Zero Hero
3 days ago
A
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AmyPNew Member**
Posted in Smart meters

IHD not displaying gas tariff

My IHD shows the vast majority of the info you'd expect, but it doesn't display the gas tariff/charges. It does display the gas meter reading though. It only seems to show a 10p daily standing charge. My online account appears to have accurate daily usage figures, despite the meter reading page saying it's not had a reading since 16th Dec (when I joined OVO). My IHD was doing the same under my previous supplier (EDF). I've attached pictures of my meters, IHD and account usage stats. Any idea what the issue is with the IHD??

3
BPLightlog
Plan Zero Hero
4 days ago
A
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Andy OxNew Member**
Posted in Smart meters

How long does it take OVO to replace a faulty gas meter when there is no gas supply to the house?

Gas meter was reported faulty 10 days ago as it was not updating with new readings, gas was still being supplied.Today gas supply has stopped completely and now unable to contact OVO due to it being after 6pm. Will have to wait until tomorrow to speak to someone but looking for any advice or feedback from anyone who has had a similar issue with a faulty meter, no supply or poor customer service.

4
BPLightlog
Plan Zero Hero
4 days ago
P
New Member*
Proudy37New Member*
Posted in Smart meters

swalec switch over please help

Hi, I’m a swalec customer being moved to ovo for my gas supply. My smart meter had well over a hundred on it on Tuesday, today it said nothing on it and I had no gas! Apparently the switch is happening today. But I am worried my credit will not reappear surely this shouldn’t happen I was told it wouldn’t affect anything. I am really worried. 

1
Emmanuelle_OVO
Community Moderator
4 days ago
P
Carbon Cutter***
PanikosCarbon Cutter***
Posted in Smart meters

Why has my Geo In Home Display started showing gas when I have no gas supply?

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data. 

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M
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4 days ago
T
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TheCustomerNew Member***
Posted in Smart meters

OVO Energy tracker

Why OVO need the size of my house to “make OVO Energy tracker as accurate as possible”? Why can they not use my hourly/daily Smart meter readingS.

1
juliamc
Plan Zero Hero
4 days ago
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Christine ONew Member***
Posted in Smart meters

Help with info on how to join the DFS Scheme which Ovo say they’re in, but it’s a mystery

Hi, can anyone help with how we join the Demand Flexibility Scheme? Ovo say they’re part of it but we can’t find any information anywhere, and their website doesn’t mention it either.  We believe we - and presumably lots of other ovo customers - could benefit by not using much electricity between 5-6 this evening and tomorrow evening, but we’ve had no communication from ovo at all. Appreciate any help, Thank you. 

18
Jeffus
Plan Zero Hero
4 days ago
W
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Wigwam66New Member***
Posted in Smart meters

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution? Many thanks  

187
P
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5 days ago
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