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Smart meters

Everything you need to know about appointments, installation, and getting the most out of your smart meter

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Tutorial

SMETS2 smart meters: what are they, what type do I have, what's good ab...

Tutorial

The SMETS1 Secure Smart Meter Health Check (MHC) - DIY tutorial series

Tutorial

The SMETS2 Smart Meter Health Check (MHC) - DIY tutorial series

260 Topics

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Article SMETS1 Secure Liberty 100/110 smart meter guide for WAN, HAN, lights and buttons: DIY tutorial series

Updated on 26/02/21: If your S1 smart meter has an issue, diagnose it here. If your S1 Pipet IHD has an issue, diagnose it here or for a S1 Chameleon IHD, here. If you have an Aclara S1 smart meter, check our guide here. Not got an OVO smart meter fitted yet? Here’s the S2 smart meter booking platfo...

Article A guide on how to get Day / Night meter readings from a Honeywell AS302P S2 smart meter

Contrary to some statements I’ve read on the forum we had this Honeywell AS302P smart meter 2 installed by an OVO engineer and initially it worked very well, so I stopped my monthly monitoring of our energy usage. Sadly a few months ago it stopped sending electric meter reading data to my Ovo accou...

S2 smart meters in the Northern Territory using the Arqiva network - why isn't the meter able to connect to the WAN?

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Fina...

My smart meter fitting experience resulted in gas supply being capped as the engineer thought they identified a spillage with my gas fire appliance...

Hi everyone,Thought I'd leave my tale of woe about my smart meter installation.New smart meters fitted Jan 19th(already had smart meters which were working!!)for whatever reason. Installer fitted both electric and gas meters and gave me the Ihd for them.He then tested gas meter told me I had a 2mbar...

Article SMETS2 'S2' smart meter FAQs - DIY tutorial series

S2 myth busting FAQs Here’s some no nonsense questions and answers. If you are left needing advice about your set up, our community members and our Support team are on hand to help! First off, here’s an overview of the set up, crafted by a community expert, @Transparent: WAN, HAN, FUN Will some oth...

Article SMETS2 smart meters: what are they, what type do I have, what's good about them? DIY tutorial series

Updated on 03/02/2021: if you have a SMETS1 Secure smart meter, see this guide. If your SMETS2 smart meter has an issue, diagnose it here. If your SMETS2 IHD has an issue, diagnose it here Smart Metering Equipment Technical Specification (SMETS) 2 - your guide Thanks to @Transparent for this image ...

A sceptic converted: my smart meter fitting experience - it all went well!

Two days ago I had smart meters fitted. It was amazingly easy to book; engineer was great (she even helped my disabled neighbour defrost her car ) and all is working fine.I was never too much bothered about the in home display and did not mind sending monthly readings. The main thing putting me off...

Will my Smart meter from a previous supplier work with OVO?

Hi I have a smart meter from eon for electricity, will that still work with Ovo? When I log in to Ovo it says I have a smart meter installed for electricity so I’m assuming it is that? If not then not sure why it thinks I have a smart meter! Thanks for any help

Failed smart meter installation, what next?

Booked a smart meter installation several months ago and an engineer turned up for the appointment. After an initial survey he advised that smart meters could not be fitted in my house because the existing meters were not separated. He then advised that a kit was available to sort this problem but t...

What to do if my smart gas meter has condensation in the display screen, doesn't send readings remotely and can't be read?

Hope someone can help. Our gas smart meter is not communicating, I did contact Ovo via the chat. They asked me to fill out a questionnaire, which I duly did, & haven't heard anything since. The problem is the meters display has bad condensation on the inside of it, (pic) making it impossible...

If there's no mobile signal in my area, should I still get a smart meter fitted?

is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?

I couldn't have my smart meter fitted as engineer said there's asbestos in my meter board. What do I do?

Himy smart meter was being installed Friday but the engineer failed it and said it has an asbestos backboard behind the meter.…I am not sure it is. I have a digital meter which would be fairly new? I’m not sure they would have fitted that meter to asbestos… any ideas?

Article Have storage heaters, underfloor heating or other 5th terminal appliances? Now you can get a SMETS2 smart meter - DIY tutorial series

Updated 03/02/21SMETS2 5th port smart meters - your guide You’re now able to book 5 terminal/port SMETS2 meter installations online or via your online account, subject to available engineers. What is a 5 terminal meter?A 5 terminal/port meter is an electricity meter with an extra terminal. This ext...

No gas appliances are working - how do I tell if my Secure Liberty smart meter is off supply?

We have no gas supply to our property. The boiler is displaying fault codes indicating lack of supply and there is no gas at the hob. Note that there is a known issue with a (Cadent) mid-low pressure regulator at our property and this is due to be removed 17Feb. OVO will be fitting a mid-domestic pr...

Will an OVO smart signal relay work with my SMETS2 gas (EDMI GS-60B) and electricity (EDMI ES-10B) E.ON meters?

I currently have SMETS2 meters gas (EDMI GS-60B) and electricity (EDMI ES-10B) - current supplier is E.ONThe gas meter is installed on the ground floor but the electricity meter is in our flat on the 1st floor I suspect the distance is too great for them to communicateThe IHD picks up up the electri...

Article Smart meter and In Home Display topic hub

Updated on 05/02/2021 Smart meters and IHDs - your topic hub See this list of topics and guides, all to do with smart meters and In Home Displays. Click on the link to open the one you need! Smart meter topic guides: SMETS1 Secure Liberty 100/110 smart meter guide - here SMETS1 Secure Smart Meter He...

Article SMETS1 Aclara smart meter guide

Aclara S1 smart meters - your guide Aclara is one of the most common smart meter brands in the UK and are used by several different suppliers. Since Aclara is also one of the manufacturers which has offered both SMETS1 and SMETS2 meters over the years, it can get a bit tricky to figure out which one...

I've been told I can't have smart meters installed as the gas won't communicate - Why is this?

Been told today by the smart meter fitter that the gas meter will not communicate! So they will not fit it!Only 3m away from electric one? Old BG one was ok? That worked!Not sure why, why not? After waiting nearly two years for upgrade as OVO cannot read BG meters! Still does not work! I am paying f...

Why is my gas smart meter making a throbbing humming noise?

Hi, we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter. For a few days we had blissful silence.... but then yesterday the throbbing r...

I have no phone signal - Can I still get smart meters installed?

I am unable to have a smart meter installed due to no phone signal at my property? Has anyone else has this issue as i thought by 2020 we all have to have them

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