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All about smart meter installations, compatibility, plus how to get the most out of your smart meter and In-Home Display

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474 Topic threads
M
Carbon Cutter*
MikepCarbon Cutter*
Posted in Smart meters
IHD and Meter says I’ve used £2300 of gas this billing period

As per the title my IHD and gas meter are displaying a stupid amount of gas usage (£2302)for the first three weeks of this month. (My total gas usage for May was only £16) In fact £2000 would be approximately 4 years gas usage for my two bed semi detached bungalow. My online account details show a figure which is as expected of £5.13 gas usage for this month.  why such a discrepancy ? also my online account shows readings of 5719 have been sent on 20th 21st and 22nd Juneyet my Ihd and meter display 63769.440 under meter reading.i tried querying with online chat only to be told that consumption varies and basically the meter is a smart meter and will be correct.  Fair enough if the meter is sending in accurate readings,  but if Ovo were to manually read my meter or ask for a manual reading they’d be getting the much higher read.  I did ask if the reading on the IHD is converted at some point to the reading they use their end but was told  no.  My electric meter readings coincide with wh

355
Firedog
Plan Zero Hero
R
Carbon Cutter****
Robert44Carbon Cutter****
Posted in Smart meters
Smart meter and Flying Lead - Suppliers

I have read about Smartmeter to Comms hub flying leads recently that resolve possible signal issues.Is Kaifa the only Smartmeter that you fit these flying lead to and does OVO supply both for new Northern UK installations ?

15817
Blastoise186
Plan Zero Hero
J
New Member*
John W SNew Member*
Posted in Smart meters
Smart Meter readings

I have a Landis &Gyr Smart Meter E470 and have been told by OVO to submit the Smart meter’s  readings for FEED-in to the grid from my solar panels. How do you do it? I have tried to find such readings but without success. It seems the Smart meter only registers useage and not feed-in to the grid. Can anyone help me please?

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J
New Member*
S
New Member*
StarkyNew Member*
Posted in Smart meters
No hot water following smart meter installation

HelloA smart meter was installed two weeks ago and since then my overnight Economy 7 hot water boiler has stopped working. Despite asking for an engineer to reattend to check the meter has been installed correctly, OVO have repeatedly stated that I should contact an electrician/heating engineer (not sure which as I am no expert) to assess the issue before they will do anything. I have told them it is their responsibility to do this as the boiler only stopped working after the smart meter installation and I refuse to believe that its break down is an unrelated co-incidence. The storage heaters are working but there appears to be no power going to the hot water boiler as It has two elements neither of which are now working.We have now reached a stalemate and I have had no hot water for over two weeks.  I see from similar threads that this is not uncommon and I am very unhappy at OVO’s lack of customer care. Any advice on how to proceed from those who have had similar issues. Thank you.

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Firedog
Plan Zero Hero
S
Carbon Cutter*****
shetlandCarbon Cutter*****
Posted in Smart meters
Does a smart meter cut power whilst it does an update ?

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

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Blastoise186
Plan Zero Hero
C
Carbon Cutter***
ColliesRGreatCarbon Cutter***
posted in Smart meters
Difficulty in getting OVO to swap RTS Meter over

Good morning, we have been trying for a few months now to get OVO to change over our RTS meter without success. When the first engineer came out he said he was unable to swap the meter as it required a senior engineer to do the work. Weeks later after much pressing OVO we got a 2nd engineers appointment for them to come out and swap the meter. However when he looked at the setup he also said he was unable to swap the meter, but he provided us with the reason why.It is due to our RTS meter being inside the property beside the fuseboxes and not outside in the white box with the main meter. Apparantly they need an electrician to carry out some work first which the engineer is not qualified to do.It seems ridiculous that after the first engineers visit this was not picked up and was only noted at after the 2nd engineers visit. The whole OVO setup regarding RTS meter swapping seems broken at best. With the switch off date being two weeks away we are no further forward.Following a recent cal

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C
Carbon Cutter***
C
Carbon Cutter***
cullywullyCarbon Cutter***
Posted in Smart meters
THTC new meter installation Highlands

Have 7 dimplex old style storage heaters, hot water cylinder in attic. Located in Highlands Scotland. Assuming I receive a signal, firstly what type of smart meter should OVOvengineer install for economy 10? Secondly, will my dimplex heaters work as before but with the economy 10 times?Thirdly, will my hot water cylinder be heated up as before?Lastly, I'm on a direct debit and would like to only pay for what I use. Can I ask OVO to change my billing?Thanks  

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C
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B
Carbon Cutter****
borageCarbon Cutter****
Posted in Smart meters
rts meter switched - can't go on new tariff

Hi, got rts meter replaced by smart meter yesterday and process went smoothly. I think it is connected through mobile phone signal?When I phoned to arrange the appointment I was asked to choose which tariff I wanted to go on and chose Econ 9.  I was told everything would go on off peak rates at the econ 9 times. However the engineer explained I will still be on the same (expensive) tariff I’ve been on because the off peak will only applh to the storage heaters.I knew that the set up here was that only the storage heaters worked on off peak and the immersion heater or anything else did not.  I just assumed that when the smart meter was connected that would chanage.  The engineer said I would need to get an electrician to connect up the different boxes, he was sorry that he wasnt allowed to do that.  I’m a bit miffed that I got excited about immersion, cooker, shower etc were going to be available on off peak and now they won’t.  I’m in a private let and will see if my landlord will pay

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Ben_OVO
Community Manager
G
New Member***
GoodgriefNew Member***
Posted in Smart meters
Meter change from economy 7.

Hi, When  we moved into our property it had an old economy seven meter. In 2021 We had an Aclara  smets2 Single rate /reading, smart meter installed by  OVO . The meter is a single rate meter . My issue is that the National data base still hasn't been updated and it still shows an Economy seven meter at our property . Not really a problem if We stay with OVO but we have been unable to get quotes off other suppliers  . Other suppliers are saying that we cannot move to them until the data based is updated .I have requested that OVO do this but am wondering how long this  update  takes and if anyone here has a similar experience. 

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Ben_OVO
Community Manager
J
Carbon Cutter****
johndebsCarbon Cutter****
Posted in Smart meters
Smart meter

Had a smart meter fitted in March with a switch from Superdeal to Economy 10. All seems to work well except that the meter is still showing the old Superdeal tariff rates & I have not been charged anything since the March smart meter fitting. I have a credit that covers what I owe. Seems strange to take so long to settle down?

492
Ben_OVO
Community Manager
L
New Member*
LindaNNew Member*
Posted in Smart meters
Seven port meters

I’m having issues with my electricity costing much much more (more than double) since switching from RTS complex (3phase) meter, thtc control set up to a five port smart meter (economy 10) Folk on other forums are mentioning that a seven port meter is what is needed for this set up to maintain full functionality. But OVO don’t seem to offer a seven port meter? Or do they and I’ve just not figured it out yet? 

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Ben_OVO
Community Manager
J
Carbon Cutter*****
JohnchisholmCarbon Cutter*****
Posted in Smart meters
Smart Meter not sending readings to OVO?

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?

15213
Ben_OVO
Community Manager
dutyhog
Carbon Cutter****
dutyhogCarbon Cutter****
Posted in Smart meters
off-peak switches on/off 10 minutes after tariff changes

Our Aclara SGM1416-B was fitted on Friday 6th June 2025. Nick F was excellent, and answered all our many questions. In this remote Argyll location we have no radio control signal, but we do have O2 4G and the WNC UBC-TN6 SKU1 connects to it.  So all the worries that I've picked up from reading this forum evaporated.One puzzle is that off-peak switches on/off 10 minutes after the tariff changes. I know that the switching time needs to vary a bit in an area to prevent massive changes destroying transmission gear, but I thought that the signal change would coincide with the tarrif change.The IHD (IHD3-PPMID-AAA  type 1) shows the tariff changing at exactly the times listed for Economy 10, eg 2:30pm and 5:30pm, but the storage heating switches 10 minutes later. So we are charged too much for 10 minutes. I know this may not add more than about £50 a year, but it’s a niggle.   Is it likely to synchronise as the system settles down?  

27629
dutyhog
Carbon Cutter****
H
Carbon Cutter*****
HallokathCarbon Cutter*****
posted in Smart meters
payas you go smart meter

I am getting my pay as you go (old style) changed to a smart meter on wednesday, which app do i need to dowland to top up,im worried i wont have any electric/gas when they come on wednesday?

352
Abby_OVO
Community Manager
D
Carbon Cutter***
darinbentleyCarbon Cutter***
Posted in Smart meters
i have used no gas in the last 24 hours but my meter has gone up 2 units, why would this be?

I have moved to ovo from early May after moving into a new property and have been sending in regular meter readings for my gas because they are not automatically picked up, in the last 24 hours I have used no gas and my boiler is off but I have noticed the meter today has increased by 2 units, why is this if I haven't used any since previous meter reading was sent

8911
Chris_OVO
Community Manager
S
Carbon Cutter*
SmartmeterhelpCarbon Cutter*
Posted in Smart meters
Aclara meter beeping HELP!

I have an Aclara SGC 1311 and it has been beeping since credit ran out - credit was added within 5 minutes of running out but it has continued to beep the entire day. OVO say this is not an emergency and an engineer can only attend next week😩it is driving everyone crazy. Anyone know how to reset it? It only has an A and B button and I have tried pressing and holding them a million times😩any help much appreciated!!

8815
L
OVO Staff
A
New Member***
Anja RichardsonNew Member***
Posted in Smart meters
Smart meter not communicating with storage heater & immersion heater circuit

Location ShetlandSmart meter (SKU2 celluar + mesh) fitted last Friday, 06/06/25.  Got electricity BUT it's not communicating with storage heater & immersion heater circuit 🤔Was told by OVO everything is working 'fine' and to get an electrician (at my cost) to check things over.Electrician has established all is working as it should, so back to OVO. Now they are arranging an 'emergency' appointment for an engineer, who will have to come from the mainland. This will only be arranged on Monday now, due to my remote location.Have to use the water heater boost to get hot water and I have no heating. Just as well it's not the middle of winter.I believe my issue could be due to a misconfiguration. From looking at info on the OVO forum, there may be a command that can reset the meter and yhos could be done remotely?!Anyone else had similar issues and have any tips/advice I can relay, so I can get this resolved. I can't afford to take off loads of time from work to be around for their engi

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Abby_OVO
Community Manager
D
Carbon Cutter****
DailydbCarbon Cutter****
Posted in Smart meters
Four flats with storage heaters facing RTS shutdown....

We’ve had three meter change appointments, for two flats, with four needing upgrading in Oxford. All have a second night heating circuit switched from RTS. I’d love some help !. One OVO meter was changed successfully in a basement flat, (thanks OVO). For one flat above this, which should therefore have better radio reception, two installers have come, said a smart meter wont work, and haven’t brought an option. Appointments are taking a month at a time.So my first question is: if they install the ‘Legacy Meter’ offered, can it definately switch the second circuit night rate power on/off overnight with no radio ?. Cant find this info on the forum anywhere.Meanwhile, the fourth flat uses Octopus, who have just not replied to 2 requests, and I’m not able to phone them as a landlord. While the third flat (basement) has 2 phases, so perhaps needs a different team of installers, equipped correctly ?…..any input very welcome, thanks !

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Abby_OVO
Community Manager
P
New Member***
PatCrowderNew Member***
Posted in Smart meters
Why has my usage doubled since my smart meter was installed?

I live in a 3 bed semi and have for the last 15 years. Recently switched to ovo and then had the smart meters installed .My usage has crept up over the years like everyone's. Now on OVO with smart meters and nothing has changed in my home  my monthly usage/direct debit has gone to £246 a month that's a second mortgage any ideas why my bills have double since i switched to ovo?

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Blastoise186
Plan Zero Hero
D
Carbon Cutter***
darinbentleyCarbon Cutter***
Posted in Smart meters
my gas smart meter is clocking up usage when i am not using any gad

I have moved to ovo from early May after moving into a new property and have been sending in regular meter readings for my gas because they are not automatically picked up, in the last 24 hours I have used no gas and my boiler is off but I have noticed the meter today has increased by 2 units, why is this if I haven't used any since previous meter reading was sentDateReading12 Jun 202557760Manual 11 Jun 202557758Manual 10 Jun 202557756Manual These are the readings I sent in manually cost is around 1.33 for each of the 2 unit's according to the ovo ap but I didn't use any. As far as I am aware standing charge is calculated separately  isn't it I checked the cost for the above dates on my smart meter and it was only 42p or there abouts, I am assuming that's the pilot, but on the ovo ap it says cost for these days is 1.33 after giving in the meter readings.Any ideas please 

462
Ben_OVO
Community Manager
M
Carbon Cutter*
MarLabCarbon Cutter*
Posted in Smart meters
Smart meter on for 30 min during off peak?

So I had the Kaifa smart meter with domestic economy tariff installed 3 weeks ago. Now my water immersiand storage heaters only switch on between 12:30 and 1:30 am resulting in no hot water or heating. Engineer requested Ecaul and Alcs configuration from the remote team but there has been no change. Why does my meter ping off at 1am and overnight heating appliances stop working? 

645
Ben_OVO
Community Manager
V
Carbon Cutter*****
VOU30Carbon Cutter*****
Posted in Smart meters
IHD stopped working suddenly.

My IHD Geo trio 2 was working fine. Few weeks ago it suddenly stopped working. It's now connecting to meter forever. It is in same position as before which is within 2 meters of my meter. I've reset it. Shutdown for couple of days, change the position. Nothing seems working. Don't know what to do now. 

362
Ben_OVO
Community Manager
D
Carbon Cutter****
Dreghorn1Carbon Cutter****
Posted in Smart meters
Can I get a replacement E10 smart meter through E.ON as they're saying I can't?

Help please !My current E10 meter is classified as requiring to be replaced. I have found no electricity supply company saying they are able to provide a new E10 meter, smart or otherwise, AND for me to keep my exisitng E10 hours.Reading various feedback that seem positive, when contacting the electricity company the say they will only supply an overnight cheap rate.Would appreciate  any guidance please. Many thanks

41539
Ben_OVO
Community Manager
A
New Member*
AmandaSNew Member*
Posted in Smart meters
Smart meters are working but not communicating with OVO - why?

I have smart meters for both gas and electricity. However, neither is currently able to connect to OVO and hasn't done so for quite a while now. An engineer came to try to boost the signal but all his attempts failed. He said something about needing to wait for an additional bit of kit to be installed locally. How much longer do I have to wait? I really don't want to have to provide meter readings...I shouldn't have to with smart meters! 

21499157
Ben_OVO
Community Manager
C
New Member***
cromptontvNew Member***
Posted in Smart meters
Can I get a replacement for my broken smart meter In-Home Display (IHD)?

The title pretty much says it all. I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more. Do OVO have spare Pipits?

900558
Blastoise186
Plan Zero Hero

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