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Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

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F.A.Q.

All your frequently asked questions about smart meter reading schedules

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Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

Smart meter guide for Aclara, Honeywell, Flonidan second generation sma...

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512 Topic threads
K
New Member*
kim.bell31New Member*
Posted in Smart meters
login

How do I make an account to top up I have just received an email stating I have to upload the top up app and delete boost. But it’s asking for a PAN number which I don’t have 

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Blastoise186
Plan Zero Hero
12 hours ago
E
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EastlondonladNew Member*
Posted in Smart meters
OVO on traditional and dum smart metera?

Hello, I currently have a traditional meter that is over 20 years old and I'm interested in updating it. I would prefer to have a replacement standard meter or a "dumb" smart meter, as I'm not keen on getting a full smart meter. I've heard different information from OVO's customer service, so I'm wondering what options are available for these meter replacements.

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Chris_OVO
Community Moderator
1 day ago
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New Member*
PatsiNew Member*
Posted in Smart meters
Smart meters 11.2022

I had my smart meter fitted in 11.2022 i think this means i am smart meter 2 series. In the morning or evening after boiling the kettle the dial on my smart meter stays high it alway came down straight away i switch it off at the wall to reboot it. Do you think its faulty?

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Chris_OVO
Community Moderator
1 day ago
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Carbon Cutter****
TopsyCarbon Cutter****
Posted in Smart meters
When do standing charges get added on to smart meters?

When do standing charges get added onto the IHD? I've noticed that when the unit prices went down this month the cost showing when I get up in the morning has actually gone up, suggesting it might be due to standing charges. However I had previously assumed it was late at night, because when I check the previous days cost against the cost showing when I went to bed, that has also jumped up. So I'm puzzled.

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K
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10 days ago
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PearceageNew Member*
Posted in Smart meters
Lost Connection - Smart Meters not sending meter readings and no data on In-Home Display (IHD) - Why?

My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it, unfortunately. The Smart meters do not come with any instructions neither does the IHD (in-built tutorial is basic only). Pressing 9 on the Electricity meter turns the digital display on (they have power saving displays) and presents the data you would expect to see on the IHD e.g. used today, used last week etc. There are no issues with my Wi-Fi. I have gone on-line to reset my browser and that doesn't work. I have used WPS and manual key entry to connect the IHD to my Wi-Fi and although it recognizes my ISP (~Sky) it is still not working. Currently, I'm unsure if it is not connected to the Wi-Fi or if it cannot connect to the meters themselves (instructions would help). IHD is within 20 metres of the

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T
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10 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters
OVO SMETS2 smart meter In Home Displays (IHD) - GuideTutorial

Updated on 16/07/24 by Emmanuelle_OVO: SMETS2 smart meter In Home Displays - Your Guide  How to identify the OVO-supplied IHD models It’s important to understand what type of IHD you’ve got before trying to troubleshoot any issues.We’ve issued four different types of S2 IHDs so far. Currently we’re sending the new Chameleon IHD6 (referred to as simply IHD6) to members with S2 meters. You can find a description of all four IHD types we provide below. IHD6-CAD-PPMID - also known as the IHD6 This device looks similar to a Pipit IHD, as it's got a black front, white back and a touch screen. If in doubt, check the device has the word "Secure" written at the bottom of the screen - if it doesn't, then it’s an IHD6 and perfectly compatible with S2 meters.IHD6-CAD-PPMIDIHD7-CAD-PPMID (IHD7) with Temperature Sensor This device looks the same as the standard IHD6, as it's got a black front, white back and a touch screen. The only difference is that this device has a temperature sensor in it.In or

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Carbon Cutter*
13 days ago
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AlanMoleNew Member**
Posted in Smart meters
I've just moved into a property supplied by OVO but there's no IHD, can I get a new one?

Thinking of joining OVO. Will if requested will they supply a IHD with my account?Regards

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D
New Member*
12 days ago
Jess_OVO
Retired Moderator
Jess_OVORetired Moderator
Posted in Smart meters
Are there any disadvantages to getting a smart meter?F.A.Q.

Updated on 18/07/24 by Shads_OVO Risks, dangers and downsides to smart meters? You might have noticed we’re big smart meter fans here on the OVO online community. We really believe in the potential of this new in-home tech to make managing your energy account easier and to revolutionise the way our energy grid works. Don’t just take it from us - our community members have also shared their love for smart meters on a great SMETS 2 installation guide and a lowdown on the inner workings of how smart meter firmware works. As with all new technology, there’s been a few teething issues and user anxieties over how things work. In the interest of transparency we’ve collated some common smart meter concerns and attempted to address them - giving more OVO members the confidence to go smart! Can you refuse to have a smart meter installed? All energy suppliers have been tasked by the government to make sure their customers are offered a smart meter, however at the moment it’s up to you whether you

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Carbon Cutter**
14 days ago
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Carbon Cutter*****
HexhamUser
Posted in Smart meters
Kaifa MA329b

I’ve just had a Kaisa MA329b Smart Meter fitted. Has anyone been able to find a user manual for this model?The OVO Engineer said he wasn’t given any information about this meter type, so couldn’t help. 

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BPLightlog
Plan Zero Hero
3 days ago
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Carbon Cutter*
TrishMCarbon Cutter*
Posted in Smart meters
smart meter emf

Ovo say emf is not a concern as radiation emits only when scheduled to send readings which can be as little as once a month.  However all the info given re smart meters say they give readings every half hour which is a lot more than once a month.Am I missing something?

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Chris_OVO
Community Moderator
3 days ago
M
Carbon Cutter****
mrsparkles5481Carbon Cutter****
Posted in Smart meters
Can I get some advice on RTS Switch off and Smart Meters for my PAYG meter?

I got the email to switch over to a smart meter last week,just as I was away ,so only digesting it now! I’m reasonably okay with having the old meter taken out,but a few concerns/questions - for those that have had the switch, mainly how these things work compared to the old RTS meters that are being phased out and the tariffs.. So what are the differences between the two meters?I’ve been on a PAYG tariff and understand that’s going to be the same with the switch to a smart meter, but for those of you that have,how much more expensive have you found it? And lastly,presuming the old meter key system for the RTS meter means I won’t be using that key to top up when the smart meter is installed?Cheers! 

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Chris_OVO
Community Moderator
3 days ago
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New Member**
KirrimoveNew Member**
Posted in Smart meters
New smart meter to Replace old meters wiring configuration

I am about to have two old (RTS) THTC meters economy 10 each has its own consumer board being replaced with a smart meter. I have WiFi timer controllers on all my Storage heaters/hot water units all wired to same consumer board. Unfortunately I have 5 other basic panel radiator wired to the peak priced consumer board. Is it possible to ask fitter on installation of new smart meter, to wire via Henley block (?) both consumer boards as one split board ? This would allow the benefit of the off peak traiff to all house, but would of course require careful management of the high usage loads Storage heaters/hot water via timed controllers.  It is normal practice on these meter switches to wire both consumer units to one smart meter for whole house benefit the off peak traiff or will installation team wire smart meter to two separate outputs on smart, one to each board, with Storeage heater board only being live during off peak as now. Spoke with OVO customer care who simple had little clue w

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Firedog
Plan Zero Hero
4 days ago
I
Carbon Cutter***
IanCCarbon Cutter***
Posted in Smart meters
Are Economy 10 tariffs available yet?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?

322
Chris_OVO
Community Moderator
4 days ago
L
New Member**
Light29New Member**
Posted in Smart meters
Smart meter cannot be installed as wiring are old

Been told that one of our meter as due to expire (out of calibration) and book this smart meter installation appointment. However when the engineer arrive on site we’ve been pointed out that the wiring were too old in the house and need to be replaced before installation. Alternatively she mentioned that we can get red link cut out installed by private electrician and then have the meter installed. So just wondering if that’s the case here? DNO fuse is not photoed as it’s in an awkward place. We’re looking to have the smart meter installed as we will need to add EV tariffs. Thanks

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Chris_OVO
Community Moderator
4 days ago
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New Member*
UlidianNew Member*
Posted in Smart meters
Solid Core

I have been told that to change my dual meter for a smart meter I need the input cable (mains riser) to be solid core and not as is multi core- is this true? It was the installer who told and refused to install

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Chris_OVO
Community Moderator
4 days ago
F
Carbon Cutter*****
FREEFLOWCarbon Cutter*****
Posted in Smart meters
Will Smart meter show export electricity from excess solar panel electricity

Ovo are refusing a smart meter installation, they are refusing to install one at my place saying we are to rural and it won't work, and I do not know much about them, but I am trying to push for an installation at any rate, as it will help monitor my solar panel and electric consumption, I think. So does the indoor display of the smart meter show you how much you export even if you not getting paid for it or signed up to export elec? if it does show excess production from the solar panel?, Then I could increase possible my usage to reduce elec cost.

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F
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7 days ago
N
Carbon Cutter***
NikLCarbon Cutter***
Posted in Smart meters
Smart meter displays wrong readings - Ovo seem fine with it as it sends them correct readings?

I have a situation which has not been resolved despite several phone calls and emails so was wondering if anyone is able to work out what is going on. I moved home in June 2024 and I was with Ovo at my previous property. This is what has happened so far:1) Ovo became the electricity supplier to my new home on 20/06/24 and asked me to submit an opening meter reading.2) I emailed the same day to explain this was not possible as there was only 1 section for 1 meter reading on Ovo's website. I have economy 7 which is only for the heater and there are 2 reading on my meter which is a Liberty 110. The opening readings were:R01: 5468.8R02: 1382.2.(shown in photos below)3) Ovo's website explains how to read my meter and it says R02 is the day reading.4) R02 has not changed and still reads 1382.2.5) R01 is changing daily so that is the day and night reading minus the heater (why does the website say R01 is the night reading?)6) There is a separate switch under the fuse box for the heater and th

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N
Carbon Cutter***
7 days ago
P
Carbon Cutter****
ParkyCarbon Cutter****
Posted in Smart meters
Geo Trio II IHD displays 'connecting to smart meter'

Geo Trio II IHD displays 'connecting to smart meter' for over 24 hours. A new smart meter, and the IHD, was installed yesterday as the old Eon meter (which has been dumb since I moved to Ovo) no longer displayed usage. I've been with Ovo for years.The engineer said give it 48 hours then ring Ovo if it doesn't connect. I'm out on Monday so thought I'd try here first. The IHD is less than 3 metres away from the meter, which is under the stairs behind a small wooden door.I've just put 3 rechargeable batteries in it, partly out of boredom, but still the same message.Tried unplugging/plugging in again: no change. It was about 1.5 metre away from the meter when the engineer left, but I needed that socket, so  I moved it. It hadn't connected there anyway after two hours.Any ideas

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P
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7 days ago
M
New Member***
MarkNew Member***
Posted in Smart meters
My gas smart meter needs to be 'commissioned' - What does this mean?

Hi, I had a smart meter system installed just over a week ago. A few days later it was apparent that the gas meter was not connecting via the HAN (no readings on IHD, pressing 0 on the meter displays "Commission?"). I called OVO and was told a Lowri-Beck engineer would be in touch. I called again the other day and was told this could take up to ten working days as I was on an "ad hoc" list. What does this actually mean? The CSA I spoke to wasn't very clear. I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to tak

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B
Carbon Cutter**
20 days ago
C
Carbon Cutter*
coradiaCarbon Cutter*
Posted in Smart meters
Why am I getting a 'not eligible for a smart meter' message when trying to book a Smart meter installation online?

I’ve been with OVO for just under a year and the online booking tool still reports that I’m not eligible to receive a smart meter. I understand we’ve had a pandemic but I can’t fathom out why there continues to be a problem. I live in a new build development in Greater London and there are existing smart meters in the building’s meter cabinet  Any advice gratefully received.

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K
New Member***
22 days ago
P
Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in Smart meters
economy 9 ovo energy

Hi bit confused with online info can anyone tell me what the present tariff for ovo economy 9 (electric use only) for the peak tariff  and non- peak tariff  using a smart meter installed thanks 

2
P
Carbon Cutter*****
9 days ago
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New Member**
SmudgershaneNew Member**
Posted in Smart meters
Can I get my smart meter removed and replaced with a traditional meter?

As it's not law to have a smart meter,can anyone tell us how to get them removed for a traditional meter,any ideas Tim ?

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C
Carbon Cutter**
23 days ago
P
Carbon Cutter*****
Pilgrim2Carbon Cutter*****
Posted in Smart meters
setting up energy plan

Being offered a smart meter.Currently on simpler energy plan THTC. As I don’t have smart meter yet cannot access ovo app as doesn’t support these old meters so have to use online account. question is once the smart meter is installed how do I arrange a new energy plan as obviously the current energy plan will become obsolete looking at the online account there is nowhere for you to change to a new energy plan once smart meter installed ‘’under plan’’ online account it only shows your current energy plan ie THTC Do I have to contact ovo energy after the meter is installed and if so what time period after the meter is installed do I contact ovo to arrange new energy plan to suite the smart meter 

3
Firedog
Plan Zero Hero
9 days ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters
Smart Meters and In Home Displays - Topic HubTutorial

Updated on 16/07/24 by Emmanuelle_OVO: Smart meters and In-Home Displays (IHDs) - Your topic hub See this list of topics and guides, all to do with smart meters and In Home Displays. Click on the link to open the one you need! Smart meter topic guides Smart meters - What makes them so smart? SMETS1 Secure Liberty 100/110 smart meter guide - here SMETS1 Secure Smart Meter Health Check guide - here SMETS1 Aclara smart meter guide - here SMETS2 Aclara smart meter guide - here SMETS2 Smart Meter Health Check guide - here SMETS2 smart meter installation guide - here How to read an OVO Smart meter manually - here OVO smart meters explained - here Remote update of SMETS1 meters guide - here SMETS2 5th port guide - here  Landis+Gyr E470 SMETS 1 or SMETS 2 guide - here How to read a Landis+Gyr E470 smart meter - here How to tell if your Aclara smart meter is S1 or S2 - here How to book a Smart Meter appointment on your online account - here Identifying Smart Meter issues on your online account

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Blastoise186
Plan Zero Hero
10 days ago
Emmanuelle_OVO
Community Manager
Emmanuelle_OVOCommunity Manager
Posted in Smart meters
All your frequently asked questions about smart meter reading schedulesF.A.Q.

Updated on 13/02/24 by Emmanuelle_OVO: What is a smart meter reading schedule? When you get a smart meter, you can choose from 3 options for how often it sends meter readings to us. These options are half hourly, daily and monthly. How does this affect my live billing? The traditional way of getting a monthly or quarterly statement can make it harder for you to feel in control of your energy costs.  With half hourly or daily meter readings, you can see how much your energy use has cost every day. You can also keep track of your balance throughout the month, instead of waiting for your monthly statement.  Want to take a closer look at your usage? Check out this topic:   We can only work out your accurate charges whenever we receive a meter reading. So live billing works best if your smart meter schedule is set to send us readings either daily or half-hourly. We’ll then update  your balance every day based on your actual usage data. You can find out more about live billing in this handy

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Firedog
Plan Zero Hero
14 days ago

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