Smart meters

All about smart meter installations and compatibility, plus how to get the most out of your smart meter and In-Home Display

  • 374 Topic threads
  • 7,476 Comments
Tutorial

Smart Meters and In Home Displays - Topic Hub

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Tutorial

OVO Aclara/Honeywell/Flonidan SMETS2 (S2) smart meters - Your Guide

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Tutorial

OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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374 Topic threads

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PanikosCarbon Cutter*
Posted in Smart meters

In-home display showing Gas when I have no Gas

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data. 

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Andrew CS
Carbon Cutter**
2 hours ago
jewelie
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jewelieCarbon Cutter*****
Posted in Smart meters

Chameleon In Home Display (IHD) 3 stopped receiving Aclara S2 electricity smart meter usage info?

(Dammit, due to a mix of bad luck, confusing UI issues with the zoomed-in responsive page layout, the post-editing time window, and forgetting to select all plus copy before hitting post, I’ve just lost the content of this post now 3 times…. aaarrrgggh)Forgive me for I have sinned… I used to be a regular on the forums here but haven’t posted in over a year, sorry.  Glad to see @Transparent is still around and that there’s others volunteering here also.  :) TL;DR  Like some other posters here, I seem to have lost electric info on our IHD We’ve had our gas and electric smart meters for a few yeas now, for the last year things have been working fine.Sometime in the last few months our IHD stopped displaying electric info.  The IHD does display info about our current and historic gas usage plus gas meter info, but the gas tariff info is now missing and there’s nothing about the electric supply/usage/meter on it at all any more. EquipmentSMETS2 Installed via OVO a few years ago (not inheret

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jewelie
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23 hours ago
O
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ovo_legoNew Member*
Posted in Smart meters

Cannot get a smart installed by OVO due to asbestos fuse

Hi, I’ve been trying to get a smart meter installed for best part of 2 years now.The initial ovo engineer who visited commented that I had asbestos based fuses and that this will need to be replaced before a smart meter could be installed. he said that ovo would contact the ODN which is UK Power Networks.. However it’s been passed between the two companies and nothing has moved forward for pretty much the 2 years. I want OVO to own this. As a paying customer, they should be sorting this out. I logged a request in to the UK Power Networks site to replace the fuse, however it explicitly mentions on the application“Supplier Request - If you have been referred to us by your electricity supplier, for example they have been unable to change your meter because of an issue with our equipment, you will need to go back to your supplier.They will need to send a data flow known as a D0135 to us, this has to be sent by the supplier and they cannot request that you contact us to arrange these works.

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Blastoise186
Plan Zero Hero
1 day ago
D
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DaiashCarbon Cutter*
Posted in Smart meters

3 phase smart meter questions.

Has anyone actually had one fitted yet on a 3 phase supply?We're having serious issues getting OVO to fit one, we have our 4th date scheduled now, between cancellations and guys turning up with single phase smart meters it's been a bit of a joke, but after reading a few topics on this forum about 3 phase smart meters, I'm seeing the word trialling thrown around a lot.Are they still in the trial process?If so, is this the reason I'm getting so much bother trying to get one fitted? Also does anyone have the physical dimensions or a link to a datasheet for one that ovo are supplying? 

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D
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1 day ago
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GeordieJonNew Member*
Posted in Smart meters

When do standing charges get added to IHD?

Hi,I’ve just moved into a house with smart meters for the first time and I’ve been monitoring the IHD for daily costs. What I can’t get my head around is what time the standing charge is added to it? Every morning the electric is on 80p, even when turning all the trips off at 11pm the night before, so I’m guessing the standing charge for electric is added first thing in the morning, even though the 80p doesn’t match my cost for standing charge even with the 5% vat. Gas is always on 10-15p so that’ll be my boiler cutting in for those 8/9 hoursMy gas usage read 45p at 23:50 and just after 1am I read the previous days usage and it was at 98p so that makes no sense even with my 32p standing charge plus any vat?Any help greatly appreciated!Jon

3
Jess_OVO
Community Manager
1 day ago
J
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Jacko6625Carbon Cutter*****
Posted in Smart meters

starting meter readings

Should I get confirmation of meter readings I sent on new account start ?

3
Blastoise186
Plan Zero Hero
4 days ago
A
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aleta braiaCarbon Cutter*
posted in Smart meters

emergency advice

i had an ovo engineer out wednesday to fit a new metre he told me to get a plumber out as he couldn't get the bolt off my plumber came today and has done it ready for the new metre but has broken the nipple in the metre so has told me i need an emergency ovo engineer out to check it and fit new metre but there's no one answering the phones how do i speak to someone to get them here for help please 

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Jess_OVO
Community Manager
4 days ago
T
New Member*
thebindasNew Member*
Posted in Smart meters

Switch form SSE to OVO billing issue STILL not resolved

Hi Community, Does anyone have a direct contact (email or telephone number) to a person who can actually do something about this issue. After spending about 5 hours collectively on hold I am sick and tired of getting through to the South African call centre who do what they can transfer me then the call drops…. This has happened 4 times so far!?!To any OVO represented reading this, me paying any money is dependant on a complete and total resolution of this issue that has been going on since the 3rd January 2022. Thank you in advance for any and all help given! Justin 

2
Jess_OVO
Community Manager
5 days ago
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Bob1smithNew Member***
Posted in Smart meters

Backboard

Who owns the backboard thar the meter and DNO fuse unit is mounted  on? I'm being  told it is me but the equipment on it belongs to supplier and DNO.

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Jess_OVO
Community Manager
5 days ago
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Nathan BoothNew Member**
Posted in Smart meters

Has anyone with a Secure Liberty 100 been migrated to DCC yet?

Out of interest, has anyone here yet been migrated over to DCC yet with Secure Liberty Smart Meters?My old Pipit500 IHD has died after 7 years use and i’m told they are OOS and unlikely to come back in in stock, obviously i cant get a replacement SMETS2 IHD until its been upgraded, however every timeline thus far has slipped for migration. I ideally want to get an Glow IHD and CAD with MQTT turned on, but again cant actually monitor live usage at all until the DCC migration is completed.

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Blastoise186
Plan Zero Hero
5 days ago
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Chris ballNew Member*
Posted in Smart meters

no electricity

No electricity in the house new smart meter no emergency credit left and no top up card how can I top up 

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Jess_OVO
Community Manager
9 days ago
S
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stevem999New Member*
Posted in Smart meters

How can I tell if my SMETS1 meter has been 'enrolled' and will communicate with other suppliers when I switch?

Hi there, having been surfing this forum I can see that Ovo/Secure have started migrating Secure Liberty 100 meters to the SMETS2/DCC system, but that it will take up to October 2021 to be completed. All sounds really odd when it’s an OTA upgrade by all accounts - just pump it out??Anyway, is there any way of finding out if my meters have been transferred to SMETS2/DCC, or is it luck of the draw when changing supplier and the new supplier either gets readings remotely or doesn’t?I think it’s time I looked around as my deal is coming to an end but meter reading is a royal pain so want to try and maintain my remote readings functionality but not be stuck with the list of suppliers that can read an OVO-installed SMETS1 Liberty 100. Wasn’t this meant to improve customer experience?Many thanks

5
B
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10 days ago
W
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waiwurrieCarbon Cutter*****
Posted in Smart meters

How can I view my tariff details on my Landis and Gyr gas smart meter? - I think they might be wrong!

Hi All, Started with OVO over a year ago moving from e.on.  So at the time of that move the tariffs sent to the meter by OVO were incorrect - VAT was added twice as I recall. I tried via customer support to get it fixed but to no avail.  I KNOW it does not affect the billing but it does affect the IHD budget/usage display.  In the end I forgot about it - it was roughly right.Moving to a new tariff in March (radically different) I hoped the update would fix everything :-) Well the electricity is now correct but Gas hasn’t changed from the incorrect ones of a year ago.  I raised this with Customer Service and Joseph emailed me“I understand that your In-Home Display (IHD) is missing some data. We have now sent some information to your smart meters remotely which should reinforce the connection to your IHD.Please allow 24 hours from receiving this email and then turn your IHD off and on again and keep it as close to your electric meter as possible (as your electric meter acts as the commun

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W
Carbon Cutter*****
10 days ago
Jess_OVO
Community Manager
Jess_OVOCommunity Manager
Posted in Smart meters

Taking a manual meter reading from a Landis+Gyr E470 smart meterTutorial

Updated on 15/02/22 by Jess_OVO How to read the many versions of an L + G electricity smart meter! Landis + Gyr don’t make things easy when it comes to working out whether your smart meter is SMETS1 or SMETS2. Thankfully our community volunteer has already written a great guide to help you work that one out:  Need to take a reading from one of these meters to submit on your online account or OVO app (download for Android or iOS)? - We’ve got you covered! Have 2 square buttons, one directly above the other, like this?: This one’s known as Type 5424 If you’ve got a single rate meter, you may notice that you’re reading is already showing on the default meter screen. Need to see it back-lit? Just tap the ‘A’ button to scroll through the display options until you see ‘R01’ the reading will be shown in the bottom right of the LCD screen. If you’ve got a dual rate version of this meter press and hold down the ‘B’ button for roughly 5 - 10 seconds  - then tap the ‘A’ button. This will toggle b

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B
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19 days ago
Z
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ZamariaNew Member***
Posted in Smart meters

Just got the Chameleon IHD and the battery only last 2 hours, is it faulty?

Just got the Chameleon IHD and the battery only last 2 hours. Is it faulty?

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PalsyP
Carbon Cutter**
21 days ago
R
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richard1966Carbon Cutter****
Posted in Smart meters

Why doesn't my Pipit In Home Display show a live update of my gas cooker usage?

my in the home display will not read gas usage when the gas cooker is running yet when the boiler is running it works. I have a pippit 500 and I wonder if someone can help

1
Blastoise186
Plan Zero Hero
12 days ago
Mark C
Carbon Cutter*****
Mark CCarbon Cutter*****
Posted in Smart meters

Are Aclara SGM1433-B smart meters 'Vector Sum' compliant?

HiEventually getting round to installing solar panels (various delays from all sides) and we are being asked by installers: -“Is your three-phase smart meter (Aclara SGM1433-B) a ‘Vector Sum Supply Meter”?Does anyone know how we find this out as the Aclara documentation doesn’t seem to confirm one way or the other…Thanks 

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Mark C
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13 days ago
R
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Rick HCarbon Cutter*****
Posted in Smart meters

Does OVO offer an accessible In-Home Display (AIHD)?

Does anyone out there know if there is a smart IHD available that will link with Amazon Alexa so that I can ask Alexa by voice to read out my energy consumption information. I'm disabled and this would help.

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R
Carbon Cutter*****
17 days ago
A
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ArtyNew Member**
Posted in Smart meters

How do I get an In-Home Display (IHD) for my Smart meter?

Why have I not got a home display with my smart meter 

41
D
New Member***
3 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Smart meters

OVO Aclara/Honeywell/Flonidan SMETS2 (S2) smart meters - Your GuideTutorial

Updated on 15/02/22 by Jess_OVO Smart Metering Equipment Technical Specification (SMETS) 2 - Your Guide  Thanks to @Transparent for this image What's so great about SMETS2 meters and why should you get one?  This new smart technology is supported by all energy suppliers and allows you to switch without losing your smart functionality. These smart meters have highest standard of security for your data. The encryption technology was developed with help from GCHQ and follows strict new regulations and codes of practice, regulated by Ofgem. Much like SMETS1 meters, these SMETS2 meters will automatically submit your meter readings to us. This means you energy bills will always be based on your actual usage rather estimates. If you opt for a daily or half-hourly meter reading schedule, you’ll also see your energy balance updated daily by logging in to your online account or OVO app (download for Android or iOS). You’ll be able to see how much energy different appliances use by using the smar

1808327
R
New Member*
27 days ago
R
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RgreavesNew Member*
Posted in Smart meters

Does my In Home Display (IHD) need to be plugged in all the time?

Does your smart meter have to be plugged in all the time? I turn the display thing off sometimes to plug other things in. Will this affect OVO getting my readings? Thanks

15
T
Carbon Cutter**
1 month ago
G
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georgenxCarbon Cutter*
Posted in Smart meters

Should I buy a second hand In-Home Display to pair with my Aclara SMETS 2 smart meters?

Can I pair a Geo Tri 11 moniter on an Aclara SGM 1312 electric meter and Aclara Uniflo G4SZV gas meter ?I understand That the electric meter is a Smert1 model with a Aclara SGC1311 Smart Communications Hub installed. Currently paired to Chameleon    IHD2-TS/IT 2017 Main reason i wanted to upgrade the monitor is so that I can wifi it over to an app on my phone and I know the TRi 11 monitor works on the app...Any thoughts would be greatly appreciated...

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K
Carbon Cutter*
1 month ago
R
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robwalley1963New Member*
Posted in Smart meters

Why can't OVO offer a replacement In Home Display until my S1 meters are enrolled by the DCC?

I moved into my home in Feb 2021 with SSE and moved straight away to OVO. The smart meter and comms hub is a Aclara SGM1311/SGC1311, but with no IHD, the previous owner either removed/lost/broke it. OVO refuses to replace the smart meter to a newer SMETS2 as this is a planned rollout (which is fine, don’t care, happy to submit readings etc), but they will not provide a replacement IHD either because they state that the Comms hub must be paired to the IHD prior to installation and is fixed, so I may as well wait for the SMETS2 rollout (I won’t hold my breath). I am from the IT industry and do not believe that a display device from a different manufacturer is fixed to the comms hub it can communicate with, this would be the dumbest idea ever. Could anyone confirm that a replacement IHD can be paired and set up with an existing Aclara SGC1311 smart meter?

2
Jess_OVO
Community Manager
17 days ago
F
Carbon Cutter***
FreeboCarbon Cutter***
Posted in Smart meters

How can I take my export reading on a Landis and Gyr smart meter?

Hi, I’ve recently had some Solar panels fitted and I need to take an export reading for my SEG application. I have a Landis+Gyr E470 SMETS1 with a Trilliant comms hub identicle to this one:I’ve read a couple of guides online and tried to find the Export on this thing with no luck. Going through the menu I get;TimeDateCredit ModeStanding ChargeTotal Act ImportRate 01 Act ImportMeter Balance Anyone know what I have to do or is it not possible with this thing?

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Jess_OVO
Community Manager
23 days ago
M
Carbon Cutter****
mjf3fCarbon Cutter****
Posted in Smart meters

Why doesn't my SSE In-Home Display show my usage (error message status 26-1)?

My in home display has not worked for over a year. I called SSE two months ago and their contact centre said they would send a new one. Since then nothing.It is nigh on impossible to get through to them.

14
K
Carbon Catcher*
24 days ago
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