Smart meters

I understand the occasional need for an outside company - In OVO’s case, Morrisons Data Services - to come and take a manual meter read in order to check customer honesty and meter integrity, but isn’t it supposed to be just once a year or every 2 years?I’m due another visit, but I’m pretty certain they’ve already been round once this year, around February/March time.I submit a manual meter read at least twice a month, as I like to keep on top of my energy bills and know roughly how much I need to put aside when the monthly bill is live, so I fail to see the need for Morrisons to turn up every 6 months.I’ve followed the link in their email and submitted manual gas and electricity meter reads to Morrisons (with photographs!), so hopefully this time they’ve no need to physically visit.

I’ve heard that energy suppliers can remotely control smart meters in order to even cut off the energy supply to a certain property. It made me wonder if they can remotely override the meter reading by adding extra units on top of the actual usage regularly. If they have remote control access to it, when/if a customer complains regarding an abnormal increase, they can even remotely adjust it so that the meter would not be seen as faulty during any inspection. Is there a guarantee or a way to validate that this would never happen to smart meter users? 

Hi, I’m struggling with a failed switch from 2 THTC meters to a single Aclara two rate TOU meter. Following the smart meter installation I have been put on Simpler Energy with a single p/kWh for both peak and off-peak. I have called OVO support 3 times to request Economy 7 tariff and each time been told that my request would be actioned. But it hasn’t been. My online account still shows Simpler Energy with a single p/kWh rate.I’ve opened a complaint today. But the bottom line is my storage heaters are using expensive electricity and OVO don’t seem able or willing to rectify the problem they have caused.Any advice appreciated. I bet I’m not the only one!Thanks.

as part of a smart meter installation will I have an isolation switch installed as well?

We have been seeing incredibly high gas usage for the last few months or so, even when no one is in the house. We’ve not even had our heating on yet and it’s mid December because we are so concerned about the usage clocking up just using the boiler for hot water. For example on Sunday no one was home between the hours of 4.30pm-11.30pm and we clocked up around 60kwh of usage according to the OVO app:For reference I live in a moderately sized 4 bedroom flat, in a block of 5 flats. We are currently only using the gas for hot water for showers or washing up.Temperatures are now below freezing so we want to put our heating on but with the extra usage clocking up our bill is already unmanageable and we are lost at what to do next. Can anyone offer any advice?

We have solar panels installed and our electricity meter is running backwards and are unable to have a smart meter installed as there is no mobile signal. we have contacted Ovo a twice to report that our meter is running backwards but haven’t been able to get a clear response from them. It’s clear that we need an export meter fitted. But how will this work practically? Will our Ovo account give us the ability to input the reading from our export meter? Who can we get to install one? Thanks

Hi,I have a traditional electricity meter which is faulty and needs to be replaced. There is restricted room to install a new meter - even the existing traditional meter overhangs the back-board that it is attached to (this is possible because the screw holes for mounting the meter are located in areas where the back-board is available).It seems that only Smart Meters can be installed now as no replacement traditional meters are available. The Smart Meters are larger than the traditional ones and I can see the dimensions shown in other posts on this forum. One thing I haven’t been able to get is a mounting / screw template for the new Smart Electricity Meters. Having such a template would help me to work out if a new meter can be installed on the existing back-board, or whether a complete reconfiguration of the meter cupboard and it’s contents is required. Does anyone have information about where the screw/mounting points are for the new meters or a template showing how they are distri

What time of day is the reading submitted if I’ve opted for a daily reading?

Good morning one and all, Can anyone please direct me to an industry recognised Time Pattern Regime (TPR) Reference Sheet ? I have those issued by Engie but Eon next say that they do not recognise it. This TPR reference sheet shows all SSC’s. I would appreciate any help.  Many thanks

Good morning… last week my electricity meter was updated. When completed the engineer set up an IHD which was working. I asked he could instead set up my own chameleon IHD7. He suggested I should ring in with the GUID number and have it initialised.This was done and their supplied IHD3 was turned off.Needless to say they could not initialise my device which has worked faultlessly for several years.I am now looking at two devices which are dead ducks. I have reported this and their answer was to be patient and if it is still not working in 28 days time report it again. I do not wish to raise a complaint yet but I am becoming very frustrated.briiow.

Hello - hoping someone can help or advise. Newly-fitted smart meter (electricity only) has emitted a high-pitched sound since day one. Not sure if the unit is faulty, but I find the pitch/frequency of this sound extremely distressing, and think it has contributed to me developing tinnitus (and the associated anxiety). Please note that I don’t subscribe to any conspiracy-type theories! … I’m just really really sensitive to this high-pitched sound. Switched everything off at the fuse box to test, but the noise continues. Has anyone else experienced this, and have you resolved it? I have raised a complaint with OVO but they’re slow in responding. I’m desperate to get this sorted. Thank you.

Everything was normal. But since yesterday, I noticed the IHD unit shows “Waiting for Balance..” since yesterday, been about 24 hours now.. Unplugged and plugged back in, no luck. Thankfully, I topped up recently and still have electricity.  

I may have a fault on my HD unit. My fridge and freezer are plugged in all the time. The meter shows yellow. Then I plug my kettle in and the meter shows red. This can’t be right. Any ideas please?

A relative has had a smart electricity meter installed at their property. They’re now looking to get the gas one changed too. They’re wondering if access to the electricity meter (likely the cellular hub) is needed when a smart gas meter is installed?The electricity meter is inside, under the stairs, while the gas meter is about 3m away, mounted on an external wall outside. As the electricity meter is under the stairs, and they use that space for storage (nothing flammable or likely to catch fire if anything were to happen!), it is an absolute faff to empty that area.If access is needed to scan the barcodes on the cellular hub, such as the CHF or GPF ID, will a picture of the meter suffice? There is a little viewing window in the wooden panelling so the meter can be seen and numbers verified, but impossible the barcode be read by a scanner at that distance.  They’re not with OVO (I am, however) so thought I’d ask here. Their gas is with British Gas, and electric is with EDF (they’re no

The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

I am thinking of choosing a fixed tariff but want to know if having a smart meter is compulsory with a fixed rate product, ideally I don’t want a smart meter?

  Hi all, we had a smart meter fitted 2 weeks ago, and this is the time of month we previously had to submit readings. Do we need to this month, as we've only had it 2 weeks? (We've had a reminder to submit them). Thanks  

It’s been a long story… Some while ago we were offered a SMETS1 smart meter, but we delayed until a SMETS2 was available. Then an engineer came to install a SMETS2 meter, and left saying something about no signal, leave it a while. The meter is in a lower ground floor area, with a mobile signal.Finally, July 2020, new SMETS2 meter installed - not talking to the network, but wait a bit and it’ll ‘probably’ be OK. No IHD left. I thought that even if the thing couldn’t talk to Ovo at least an IHD would allow me to read the meter easily, so I requested one, which eventually arrived. Silly me, I didn’t realise that the meter - supposedly installed for MY benefit - wouldn’t talk to my home network if it couldn’t talk to OVO first.After a while we got back to Ovo who said there was nothing they could do and we would have to move our meter, at our expense (approx £250) and hope the new position had a better signal. No guarantee of that. Then I asked for a smart gas meter, reasoning that the ga

Hello, Some time ago I put a post on here regarding underfloor heating with a smart meter. As I said I have two meters one of which is a radio signal one which is permanently connected and has not shut down with the switch off. I did have a smart meter booked but as they wanted to put me on economy 9 I after some thought cancelled it. I have since found out that a neighbour had  a similar set up to me but is not with Ovo. His provider has fitted two smart meters, one for standard electricity and one for underfloor heating and hot water. This seems like the best arrangement for myself. Is this something that Ovo can and would do. Thank you all.

my online account not showing readings