The Archive

Hi, I live in Dundee, Scotland which is a fairly large city, senior citizen currently on pre payment meter THTC and know all about the RTS switch off. Made arrangements with OVO to change over to pay as you go Smart meter, Engineer arrived yesterday and couldn't do the switch as the Smart meter failed to connect, he sent the relevant information to OVO that no installation had been made, what happens next?Engineer just said let OVO figure it out, can someone help

Anyone using OVO charge Anytime?My car has been plugged into my Hypervolt charger for over an hour. Upcoming schedule was showing, now no upcoming schedules are showing on my charger app.I have used OVO Charge Anytime a couple of times before over the past week with no problems.I’m concerned that my car won’t be charged in the morning.Anyone else had this? 

Hi there,I have just purchased a Mercedes EQA 250+ and considering going with OVO. I see the Mercedes EVs are on a trial still and there had been some issues up till recently. Can anyone confirm if the issues are now resolved and that they will support Anytime charging to avail of the 7 pence rate? Many thanks.

It’s 6:45am, and my EV is not charged and has not started charging. I plugged it in yesterday at about 5:30pm.The Charge Anytime app said it was planning my charge to start after 8pm. Then this message changed to ‘planning your next charge’ (ready by 07:00 tomorrow) up until midnight then changed to ‘ready by 07:00 today’It worked fine the two other times I’ve used overnight charging. The Volvo car app shows the cable has connected but is not charging. The Hypervolt app shows no charging taking place, and that it’s under the control of ‘OVO mode’.Not sure what to do next as all the apps seem to be working and charger is locked into car - help!Any advice appreciated  

I have set up an account on the OVO Charge app using the same e-mail address as my OVO account. I am supposed to get a voucher code for £2 off one of the OVO Charge boost memberships for 6 months (effectively making the 'Light' membership free) but I can't see anywhere to get this code. Any ideas??

Hi allI'm part of the power move and used to recieve emails everyday however I no longer receive these, how do we still accept times lots? 

My personal achievement of power shifted is expressed in the right units: kWh. Why is the overall shift for last month expressed as a rate  -  “97 megawatts of electricity was shifted”? 

Hi all, I recieved an email for a power up 3pm-4pm on Sunday 17th August. I opted in and took part. However last weeks results email didn't show my result, despite the email saying results 11th-17th august. I have just recieved this weeks email and it only shows 18th-24th.So where is the missing result?Did anyone else opt in to this session and find their result missing from the weekly results email ?

I got a credit for the July Power Move Flex for Charge Anytime, then an email half way through August with an update saying I’d earned £6 but since then no credit on September bill or any further update.  I emailed Ovo and got a reply referring me to help on Power Move!   I replied to that explains it was Power Move Fles I was enquiring about and have heard nothing back.   Anybody else having issues?

I know this has been said before about 7 months ago, but the email notice is much too short. I’ve just received an email for today at 2pm. I’ve opted in but it’s a waste of time, as I have nothing to shift at this point. It’s a shame, as I think it’s a good trial. 

Hi, Any idea why my gas meter sends smart reading but electric doesn’t?  

Hi thereIs anyone on the forum using a Kia EV3 direct to vehicle connection with OVO charge anytime tariff and are there any current problems?

Why does the app advise people to contact chargeanytime@ovoenergy.com which is not a valid email address anymore?

I don’t get the hype and that they actually save money! You use what you use and don’t really want to get over excited about checking home displays every five mins. Benefit for me, though is topping-up (PAYG) meter without having to find a working sweet shop terminal.

Power Flex Move trial now seems to be testing how little notice can be given of events.  Am I the only one who received less than two hours notice of events yesterday and today ?

Awakened this morning to find that the IHD showed a large energy cost despite no appliances on overnightwhich incidentally doesn’t match my energy useTried switching the IHD on/ off several occasions yet will not match the Smart meter energy cost display Also despite not setting a budget and cancelling it the display still continues to show a budget setI’m  assuming the IHD has developed a fault as can’t find any way to reset it so it matches up with the Smart Meter 

Why today have Ovo with no notice (& on the priority services register) suddenly changed my tariff from Economy 10 to Economy 9?

I used ovo anytime from 1st june and app shows I have 25.69 credit for june, but today when I checked my bill update for july it only shows 8.80. When would teh rest of  savings would be added. Anyone have expriences on this 

I have linked my Q4 E-tron to the Charge Anytime app (bypassing the Pod Point app scheduling) but the CA App thinks my car is AWAY when its on the drive.  It can detect the car being charged but I cant find a way of adding my address to the App, although its linked to my OVO Energy account (I assume?).  How can I resolve please?  

Just had smart meter installed in April, not charged for any Electricity since April.

hello,Has anyone on this forum successfully bypassed the date of birth question when making a card payment via telephone?I have been told that if you press star or hash it will move onto another security question. It does not and have repeatedly told them this.Thank you.