I’m curious to know if I’m being over charged with OVO
Example in the image below from my December usage
During the 22nd-29th my property was empty and all electrical devices were turned off as I went home from Christmas
But I still got charged around £6 per day?
Last week my direct debit was increased to £113, today it was increased again to £198
I live in an all electrical maisonette, one bedroom, two storage heaters and water heater
The heaters only be used a few hours at night
There was major delays and difficulties getting my supply switched from BOOST to OVO
My meter was set at zero when it was installed around the seconded week of December
It read over 1000KWH at the end of December
How is this possible if I was only using the recently switched power supply for about two weeks in December ?
Why is the usage showing when I wasn’t even with OVO at the time, or when the property was empty?
Why does it say I’m using around 20KWH per day? This makes no sense ?
What’s going on, any advice? I’ve tried the online chat many times with no results as people at OVO just kept closing the chat
Best answer by Jeffus
Updated on 11/03/25 by Abby_OVO
Yes, I have a smart meter
They were daily but I believe they were switched to half-hourly
Yes I turn everything of at the plug every night
It doesn’t show previous reading for December - Jan is attached
My supply with OVO is one year fixed ECOM-7, The storage heaters are ECOM-7 but they are only switched on when needed at night.
For some reason I was charged from the 29th Nov but I wasn’t with OVO until the second week of December as there was issues switching from BOOST Pay-As-You-Go to OVO Direct Debit
It seems like I have been charged for what I used with BOOST before I got switched over to OVO
Here are Januarys readings:
So
The only thing you are billed is what is in that final table. ie what you see on this page
You are never billed what you see on the graphs. Those graphs simply attempt to estimate what you use as your meters are not sending at least daily readings. So they don't show a true picture of when your home was empty.
Once you are switched to 30min readings you should see daily figures on this page
They were daily but I believe they were switched to half-hourly
Yes I turn everything of at the plug every night
It doesn’t show previous reading for December - Jan is attached
My supply with OVO is one year fixed ECOM-7, The storage heaters are ECOM-7 but they are only switched on when needed at night.
For some reason I was charged from the 29th Nov but I wasn’t with OVO until the second week of December as there was issues switching from BOOST Pay-As-You-Go to OVO Direct Debit
It seems like I have been charged for what I used with BOOST before I got switched over to OVO
You were billed using estimates on that bill. Please ask OVO to dig into it - they’ll sort this one out for you.
You’re also getting intermittent meter readings - they’re meant to be daily. Try https://smart-meter-help.ovoenergy.com whicy may help with that. I’d also recommend bumping up to Half-Hourly Readings too.
Once you complete a smart meter health check, the smart metering team will investigate. They’ll try and resolve the issues with your smart meter remotely, if this doesn’t work you’ll be contacted and an engineer appointment will be booked.
They were daily but I believe they were switched to half-hourly
Yes I turn everything of at the plug every night
It doesn’t show previous reading for December - Jan is attached
My supply with OVO is one year fixed ECOM-7, The storage heaters are ECOM-7 but they are only switched on when needed at night.
For some reason I was charged from the 29th Nov but I wasn’t with OVO until the second week of December as there was issues switching from BOOST Pay-As-You-Go to OVO Direct Debit
It seems like I have been charged for what I used with BOOST before I got switched over to OVO
Here are Januarys readings:
So
The only thing you are billed is what is in that final table. ie what you see on this page
You are never billed what you see on the graphs. Those graphs simply attempt to estimate what you use as your meters are not sending at least daily readings. So they don't show a true picture of when your home was empty.
Once you are switched to 30min readings you should see daily figures on this page
Can someone from OVO please explain why you overcharge me for the last 3 years and fail to correct the account even though i put meter reads in and pay £500 a month which never seems to come off my account.
All you have done is send me threatening letters to pay in full or you will apply for a warrant etc.
Had no issues when i was with southern electric but from day one you guys have been abysmal.
No-one in these forums - forum staff included - has access to customer accounts, so this isn’t the place for your question.
On the other hand, if you shared some details of your situation to illustrate why you think you’ve been overcharged, we might be able to shed some light on what’s been happening. Otherwise, the right way to seek answers to your questions is through customer support.
Sorry to hear this, as Firedog has mentioned, no one here at the Forum has access to accounts so you will need to get in touch with the Support Team, and with limited information, it’s difficult for us to make a suggestion as to what might be happening here.
Let us know how you get on.
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