Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies

- - Smart meters, smart homes and EVsSmart meters320 Electric vehicles175 Your smart home68
  - OVO Members’ AreaPlan Zero Members’ Hub135 My account403 Switching suppliers and moving home103 The Library (archive)150
My Account
Get a quote
Moving home
Smart meters
OVO app

Create your topic
Login / Register

Welcome to the OVO Forum

Take a speedy tour

How to get around the OVO Forum

Create a new topic

Put your own question to the OVO community – or spark a conversation

Get a quick answer

How to find answers on thousands of topics – in seconds

Topic groups
Recently active
Questions to solve

Topic groups

Smart meters, smart homes and EVs

All the tech that’s powering your shift to zero carbon

Smart meters

320 topics ({n} new)
6705 Replies ({n} new)

Electric vehicles

175 topics ({n} new)
2714 Replies ({n} new)

Your smart home

68 topics ({n} new)
1046 Replies ({n} new)

OVO Members’ Area

Get help here for your OVO account, your switch, and your supply

Plan Zero Members’ Hub

135 topics ({n} new)
2033 Replies ({n} new)

My account

403 topics ({n} new)
6058 Replies ({n} new)

Switching suppliers and moving home

103 topics ({n} new)
1237 Replies ({n} new)

The Library (archive)

150 topics ({n} new)
2089 Replies ({n} new)

Recently active

When will the SmartThings integration with the Chameleon IHD6 be available to Ovo customers?

I have just had my new smart meter fitted and have been provided with a Chameleon IHD6-CAD-PPMID. Googling that model number shows that it is capable of providing a feed of data to SmartThings. At present this seems to be limited to Bulb customers. Being the curious type, though, I went into SmartTh...

Smart meters

How can I get tech support for an In-home display (IHD) problem?

Less than a month after installation our home display has ceased to communicate with the electricity meter. After 3 calls adding up to 3hours and 10 min over the last 3 months (which are awakward as i work for a living and apparently need to be next to the display when i call open hours do not suit...

Smart meters

IHD keeps flashing & restarting

Hi All, Wondering if someone could perhaps assist or know more detail? I received a brand new IHD today (Moved into a property that already had a smets2 smart meter) and tried to call care to try assist When I got the meter, it appeared to be linked to someone elses profile or a dummy account as its...

Smart meters

content_type.label.conversation Open LV Trial - Making local substation data available to community groups

. . OpenLV is a ground-breaking project that’s making local electricity data openly available for the first time ever, to benefit local communities and the wider energy industry. OpenLV is led by project partners Western Power Distribution and EA Technology. It is funded by Ofgem’s Network Innovati...

Plan Zero Members’ Hub

Article Using an air source heat pump (ASHP) to reduce your carbon footprint - guide

Heat Pumps and the impact on your Carbon Footprint Are Heat Pumps value for money? Suppose you had £10,000 to spend on an energy-related installation for your house. How might you apportion the fund across the following three categories?Reducing heat-loss / improving insulation Installing electricit...

Your smart home

Questions to solve

When will the SmartThings integration with the Chameleon IHD6 be available to Ovo customers?

Smart meters

IHD keeps flashing & restarting

Smart meters

Gas Smart Meter Only Sending Readings Once a Month

Smart meters

85% increase !

I’ve just received my renewal for a 2 year fixed rate gas and electricity account and it’s gone up a massive 85% can this be even possible ?I know prices have gone up a lot but this is crazy, no one will sign up to I I don’t thinkBad timing I know, the variable price is only 10% higher than previous...

My account

Advice on which charger is best?

Hi everyone, Just recently bought my first electric car. I’m look at having a home charging port installed. I’m currently looking at the Easee One (https://proev.co.uk/easee-one) & The Zappi (https://proev.co.uk/myenergi-zappi). Is there any advantage of using one over the other? The car is a Te...

Electric vehicles

smart meter problem and Economy 7

We switched to Ovo in July on the confirmed understanding that once a smart meter was installed we could change to Economy 7. This is essential as we have battery storage going in (and part paid for) which will in turn provide cheaper power for our air source heat pump. A smart meter was then instal...

Smart meters

Moved into my new house, electricity with OVO and impossible to reach ovo customer service

Moved into my new house, electricity with OVO and impossible to reach ovo customer service, they providing a phone number where automated system asking for a customer number, since I haven’t got one the system hang up. I’ve got 2 kids with me in the property and they are freezing because impossible...

My account

SMS cancelled 3-phase meter installation appointment - a week later no reason given, no rescheduled appointment

We have been upgraded to 3-phase supply by DNO UKPN. Work was completed on 8 October as planned, and site available by 13:30. We were notified on 4 October by Ovo that the meter installation appointment scheduled for the afternoon of 8 October would not take place but a reschedule would be agreed wi...

My account

Ihd 6 connectivity

I have connected my Chameleon IHD 6 wirelessly to my home network but can I download data from the IHD to my pc?

Smart meters

My OVO electricity is 100% from renewable sources ...

My OVO electricity is 100% from renewable sources, so why should global gas prices affect my electricity bill ?

My account

Not finding what you're looking for?

Ask your question, the answer will help you and others

Create your topic here!

@OVOEnergy latest:

Tweets by OVOEnergy

Products

Home Energy Plans
OVO Beyond
Electric Vehicles
Vehicle-to-Grid Charger
Smart Meters
Smart Storage Heaters

Resources

Compare plans
Moving home
Refer a friend
Energy guides

About OVO

Our story
OVO Sustainability
OVO Foundation
Careers
Media centre
OVO Group
OVO France
OVO Spain
OVO Australia

Help & Support

Help & support
Forum
Complaints
Emergency support
Security

Core Terms & Conditions
Privacy Policy & Cookies
Modern Slavery Statement
Gender Pay Statement
Field Force Gender Pay Statement
Health & Safety Statement
Group Tax Strategy Statement
Supplier Code of Conduct
Contact us
Emergency
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section)
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section)

OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Please remember my info

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.