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Smart meters

418 topics
7922 Replies

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Get help here for your OVO account, your switch, and your supply

My account

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The Library (archive)

254 topics
2829 Replies

ovo_88New Member***

Smart meters

Smart meter installation in locked cabinet in a council owned building

I live in Southwark in London in a council owned building. I am the leaseholder for my flat but do not have access to the electricity cupboard where all meters are located. The council wont give the keys to me due to health and safety reasons (see here). The council will give keys to “only the approved contractor can collect the key. The contracted engineer will need to provide company photographic identification for the keys to be released. We'll never authorise an occupant to collect the keys.” I have a smart meter installation booked with Ovo. The Ovo customer care team appeared completely unaware of this requirement. They’ve told me that I need to arrange for the keys myself and make them available on the day of the appointment. So I am stuck in this catch 22 situation! Council will need name and contact of the engineer, Ovo wont provide me any details in advance. The engineer will need to themselves go to the council office on the day of the installation and collect the keys and r

56 minutes ago

Robert2901Carbon Cutter****

OVO Newbies

£400 energy rebate from government

You were recently very helpful on a problem I have with OVO which is currently still on going. In a nutshell I moved into my house in January and until I had some useful advice on here and contacted them via Twitter they repeatedly denied they were supplying my electricity. It has now been looked into and they have agreed they are supplying my electricity and that there has been a technical problem. I do have a reference number now but it seems I am on a "spreadsheet" along with many others who have a similar problem and it is being looked into.So I currently still do not have an electricity account with OVO or anyone else. My gas is supplied by British Gas.It is my understanding that this £400 rebate will be paid by the electricity company. So I have no idea where I stand at present in ensuring that I also benefit from the £400 rebate. Any views or suggestions please.

1 hour ago

Steve TNew Member*

OVO have suspended my fits account in May and ignore my communications, is there anything else left to try before the Ombudsman?New

OVO suspended my fits account in May and have been ignoring my communications since then. I have phoned several times and sent several emails, all ignored despite promises of being rung back. Is there anything left to try before going to the Ombudsman?

1 hour ago

harryb33New Member*

My account

existing authoity from SSE acvount

How do I get an existing authority to deal with my mothers account that was set up under the SSE account moved to OVO as I need to discuss her OVO account ?

2 hours ago

JeffusPlan Zero Hero

Add ability for quarterly billing and payments for all new and existing customersCan't be done yet

Currently it is not possible to request quarterly billing and payments. It would be useful to gauge interest in how many posters would be interesting in having this feature, particularly those transferred from SSE who use to have this option. Some people find it very difficult to manage monthly cycles, particularly if they are use to quarterly.

2 hours ago

PeterBCNew Member***

My account

Received a second 'You’re in safe hands – OVO Energy is now powering your home' e-mail

I was transfered to OVO from SSE back in March 2022, and have had no problems with the OVO account. All set up easily and direct debits etc all working well.Today, (August 12th 2022) I received another ‘ You’re in safe hands – OVO Energy is now powering your home ‘ email from no-reply@sseenergyservices.co.uk telling me that I have been transfered to OVO and click on a link to access your new account and activate it.I am concerened that it is either a very clever phishing scam or that a duplicate account has been set up, which will lead to confusion.Alternatively, it could just be that SSE have lost the plot and are sending out random e-mails.Any advice appreciated.ThanksPeter BC

3 hours ago

ID_SouthCarbon Cutter****

Smart meters

Smart Meter Installation with Storage Radiators & Earth Leakage Trip Switch

I am looking for some advice regarding my elderly father's meter installation.My father had a letter from SSE advising him that he needed to have a smart meter installed because the radio switching service that controls his off-peak storage radiators is expected to be de-commissioned next March. My father agreed to the installation and I arranged to be present.In the event, the installer declined to fit a smart meter on the grounds that there is an earth leakage trip switch on the supplier side of the meter (installed by the Southern Electricity Board in the 1970s) and it is now policy to install trip switches on the customer side of the meter. He suggested that we either employ an electrician to move/replace the trip switch or manage without the smart meter. He pointed out that the off peak switching is managed by a clock and so is not affected by the radio switching issue.I was surprised that the householder would be responsible for wiring on the supplier side of the meter but when I

16 hours ago

CatchatterNew Member*

My account

Extremely confused!

I have been changed from SSE to OVO, not happy about it at all, just can’t understand the bills, desperately want to get away from OVO as I have never had these problems before, is anyone else having the same issue.I have read that OVO customer service is appalling, and apparently they charge you for phone calls and emails! I had a bill for £179 which needed paying within 14 days, gone into pay it and it says I only owe £28?! Confused muchly

18 hours ago

EllyCarbon Cutter***

My account

moved

Hi I'm wanting some help if possible so iv moved over from sse to to ovo of no choice really. I was on the normal tariff how ever iv been put on different tariff I'm using over 148 a month witch I refuse to pay tbh I'm looking at moving suppler *edited by mod* iv heard nothing back from them il be taken action against them if I don't hear by them from Tuesday has anybody else had this problem I was fine on sse never had problem with them but I’ve moved over to this they are robbing me blind saying I'm using 7 pounds a day

19 hours ago

MikeMahoneyNew Member*

My account

Why am I not receiving an email with a link to finish account set up?

I have recently joined OVO.I received and email asking me to set up my account and supply meter readings.I filled in and submitted the “email” and “confirm email” inputs and clicked submit.I’m then told to check my inbox for an email with a link to set up my password.I never receive this email.It is not in my Spam folder either and I’m definitely using the correct email address.

19 hours ago

ovo_88New Member***

Smart meters

Smart meter installation in locked cabinet in a council owned building

56 minutes ago

Robert2901Carbon Cutter****

OVO Newbies

£400 energy rebate from government

1 hour ago

harryb33New Member*

My account

existing authoity from SSE acvount

How do I get an existing authority to deal with my mothers account that was set up under the SSE account moved to OVO as I need to discuss her OVO account ?

2 hours ago

PeterBCNew Member***

My account

Received a second 'You’re in safe hands – OVO Energy is now powering your home' e-mail

3 hours ago

CatchatterNew Member*

My account

Extremely confused!

18 hours ago

EllyCarbon Cutter***

My account

moved

19 hours ago

BorispNew Member**

Smart meters

usage

Why is it that I have turned off my hot water for the last 4 days and not used my cooker or washing machine but on my app it is telling me I’m using nearly twice as much as last month? So much for smart meter reading

20 hours ago

steve167New Member*

My account

FIT Readings?

Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings? I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August. I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)

1 day ago

ScoobnutCarbon Cutter*

My account

Constantly being asked for money.

I was recently switched for SSE to OVO and ever since I’ve been constantly asked for money.Like everyone these days I like to keep tabs on my usage and check the app daily but when I do I find i’m in debit and end up paying. So far I’ve made payments of 500, 60, 40, 2.00 and so on, there’s another one now of 25p. On top of this they say my smart meter is not communicating and could I send them a reading. I was told there would be a settling in period of 6 weeks, that has now passed. My smart meter hasn’t worked right from the day SSE installed it although I am constantly being told its fine but still shows days were I used no electricity. As for the reading I am disabled, (COPED, Depression) so climbing onto a kitchen counter to get a reading is impossible for me. The whole thing is now getting to me and I fear checking the app.

1 day ago

spockle9New Member*

Switching suppliers and moving home

Moving Home

I’ve just purchased a new home which means I can finally move out of my parents house. The new home is supplied by SSE but trying to get through to discuss the supply is a nightmare. How do I go about updating the details here? I’m currently position 47 in a live chat queue but need to take my son out in a bit.Thanks!

1 day ago

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