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Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

446 topics
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My smart home

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My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

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Switching suppliers and moving home

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The Library (archive)

124 topics
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Paul FonsekaNew Member***

OVO Newbies

IHDs

Hello, as a new customer with OVO and having received their IHD 3, I was keen to know whether there is an option to display 'Cost now per hour' for Gas usage as I was unable to find it. If there isn't one is there a reason why?Thanks, Paul.

31 minutes ago

chrisriddNew Member*

My account

Multiple accounts for one email, multiple emails for one account?

We’re in the process of switching to OVO. We tried a month ago but it failed, so I was told to just create a new quote etc. The switch is supposed to happen on 20 June, so fingers crossed!Anyway as a result I’ve got two account numbers - one “dead” one from the failed switch, and one (hopefully) live one associated with my home address - and both are associated with my email address. Is it possible to get rid of the “dead” one?The other question is whether we can associate a second email address (my wife’s) with the account. Unbelievably, our current electric supplier refused to allow my wife to read our meter etc because our account was just in my name, so this is not a daft question :-)Thanks for any comments!

54 minutes ago

Jimmy86Carbon Cutter*

OVO Newbies

A couple of questions on Charge Anytime

Hi All, We recently switched to Ovo to make use of Charge Anytime and have a couple of questions; -I drive a model 3 and have noticed since I started using the Charge Anytime App there has been considerably more battery drain on the car when not in use. Has anyone else experienced this? Is there any way to reduce frequency frequency of updates between the app and the car to minimise battery drain but still utilise Charge Anytime? -second question is we have now added a second EV to the household. How can we set up Charge Anytime for both cars? FYI we only charge at home using a 3 pin plug as due to minimal mileage and charging available at work. Any guidance on these questions would be greatly appreciated. Cheers,JIMMY

1 hour ago

UsernameCarbon Cutter***

My account

IF IT AINT BROKE, DON'T TRY TO FIX IT

Thinking of leaving OVO because I can only access one of my two accounts.I submitted readings for one account, but on the menu drop-down, there is no facility showing access to my accounts. There always used to be a link on the page where I submit my readings for my first account, for me to choose my second, but not anymore. Why not?? It worked fine and it took less than five minutes to submit both accounts’ readings.Today I’ve spent almost an hour trying to get to my other account, without success.p, which is why I’m thinking of leaving OVO….and who could blame me?

1 hour ago

Joswan16Carbon Cutter****

My account

Not yet had Warm Home Discount

Has anyone received the warm home discount, I applied was told I qualified and my energy company should apply this to my account by 31/03/23 but as of yet nothing

1 hour ago

DraperNew Member**

My account

Help with home move - still not done 1 year on

Hello everyone, I need some help with my Ovo account move/migration. Basically it still hasn’t happened one year on. I moved home last year June 2022 and the previous owner said they used Ovo for gas/electricity. So I carried this on. Had a letter from Ovo addressed to the owner/occupier and set up a direct debit with my bank for payments. A payment was made to Ovo in July 2022 for the period of June-July 2022. After this, I realised around October 2022 that there was no direct debit coming out of my account. Called Ovo to get this sorted, they said they were migrating my account over and will be in touch. Whilst this was going on I’ve been receiving lots of letters in the previous owners name to my property. Passed these letters on to the previous owner who said Ovo are sending debt collection letters in his name to my new address, as the bill payments are from the date I moved in til the present time. Jan this year, Ovo sent another letter in the previous owners name, but on the

2 hours ago

speukCarbon Catcher*

My smart home

Kaluza problems

Charge Anytime App stopped sending profiles and timers to my car last week. Emailed the smart team who responded that this is a known issue.…I deleted my account and set up a new one but it now seems to be stuck at "Planning your next charge, this may take a few minutes "Is Kaluza down?

13 hours ago

hempnallrobertsonsNew Member***

My account

submitting meter readings without access to the Portal

Two questions really. Firstly can anyone explain why it will take until the end of 2023 for Ovo to have a website that can be used by its online customers. In the meantime is there any alternative method to submitting a meter reading at the end of each month?

14 hours ago

JeffusPlan Zero Hero

Sort out the issues with the OVO registration/passwordOpen for votes

We see weekly issues raised with the OVO registration/password.Some we are told is due to timingSome we are told is due to email clients,although it doesn't seem to be issue for other companies sometimes. Can someone in OVO finally sort this sort this out? I don't think that is too much to ask. The forum is full of examples. Here are a few to get started. It is not clear what is going on or what ovo is going to do about it.

15 hours ago

101New Member***

My account

3 Month Reserve No Refund Policy

I have just attempted to recover the extortunate reserve held by OVO as credit on my account.Despite giving up to date meter readings and being substantially in credit with a direct debit at the minimum permitted by OVO, which is well above my average bill.OVO now state in direct conflict with their published refund policy that they need to retain a credit of 3 months the value of the direct debit.So OVO set the direct debit too high then refuse to refund the 3 months reserve they have created for themselves.Is this time for a class action?

15 hours ago

Paul FonsekaNew Member***

OVO Newbies

IHDs

31 minutes ago

chrisriddNew Member*

My account

Multiple accounts for one email, multiple emails for one account?

54 minutes ago

UsernameCarbon Cutter***

My account

IF IT AINT BROKE, DON'T TRY TO FIX IT

1 hour ago

DraperNew Member**

My account

Help with home move - still not done 1 year on

2 hours ago

speukCarbon Catcher*

My smart home

Kaluza problems

13 hours ago

hempnallrobertsonsNew Member***

My account

submitting meter readings without access to the Portal

14 hours ago

101New Member***

My account

3 Month Reserve No Refund Policy

15 hours ago

trevor birkinNew Member**

My account

Opening account from SSE.

How do I set up my Ovo account, I have just been moved from SSE, and all I get is “ OOps something went wrong”, time and again, what is this a joke?

22 hours ago

Nico3New Member*

My smart home

No power

Got moved to ovo from sse. Can't top up, have no power and the the engineer was meant to come out. What to do?

1 day ago

kkvasanCarbon Cutter*

Switching suppliers and moving home

No progress in meter reading dispute, poor customer support

Dear Ovo Team, We started our contract with OVO on 23-11-2022 and the initial reading sent was 69108 taken on 25-11-2022. However, the last reading updated on your system shows 63871. We moved into this apartment on 28-10-2022 and the reading was 68719, again confirmed by our lending agent. (At the time we were with SSE). There is a discrepancy of around 5000 units for which we are not liable and but we were charged with November bill which became as £1936.09. I have contacted Ovo several time during december and january, they never takes action, just give me promises. After many calls and emails, they told me they are opening the meter reading dispute. I waited for a long time but didn't get any response. Then I again sent an email, and I got a call back from them, saying they will open a meter reading dispute and this time I got confirmation through email. Even though 12 weeks have passed, I didn't get my meter reading corrected or gotten any response from them. Vasan

1 day ago

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