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Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

377 topics
7594 Replies

My smart home

276 topics
4507 Replies

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

467 topics
7459 Replies

Switching suppliers and moving home

146 topics
1716 Replies

The Library (archive)

253 topics
2826 Replies

mike fCarbon Cutter*

My account

Cooling off within 14 days - Why can't I cancel an accidental renewal on my online account?

why is it there isn't any where on the website to cancel a switch to a 2 year rate by accident ? . i wanted to look at the tariff as i was on a variable rate and by accident i pressed the switch my tariff button . i have 14 days to cool off but the website doesn't facilitate that , why not ? A cynic would say that you do this on purpose .

15 hours ago

MrPudsCarbon Cutter*****

My account

Complaints get no acknowledgement

HelloWhen I submit a complaint via the preferred way of a web form at Want to make a complaint? | Our complaints procedure | OVO Energy, I get a little green notice on the page itself, but not durable confirmation that the complaint has been received. This is different from the email address, which has an auto response with a generic message. I don’t think that is ok, and I think every message should be acknowledged properly. (Ideally, I would like to get an issue reference as you would get with any modern issue tracker.) The lack of a response makes it difficult for example to follow up on any issues. So, do you think I should better communicate via email?

17 hours ago

ElsiemoCarbon Cutter*

My account

We've had our Feed in tariff (FIT) supplier changed from SSE to OVO and since then have failed to receive any FIT payments?

We have recently had our FIT supplier changed from SSE to OVO and since then have failed to receive any FIT payments. Emails have been unanswered and it is impossible to get through by phone.Does anyone have any suggestions as to how we can contact OVO about this?

17 hours ago

BettyCarbon Cutter***

My account

info on usage per 30 mins ie daily dissapeared from ap

I check usage for gas and electric on the Ap and it shows daily/monthly and yearly amounts. I have a modern metre fitted and don’t use the plug in smart metre. 6 weeks ago this ceased to work at 2am in the morning a figure of about £700 credit showed and the daily ie every 30min figures ceased to show. A few days later the £700 figure disappeared and the daily usage just shows the total for the day but not the breakdown every 30 min and it says this usage data is not available. I have lodgers and really liked the breakdown every 30 mins it was useful. Tried a few enquiries with OVO to no avail. I think the amounts showing are correct it’s just the breakdown. Really appreciate any ideas on this!

20 hours ago

PSp

OVO Newbies

capped gas pipe from old fire in wall can board over

21 hours ago

Tim_OVOCommunity Manager

The Library (archive)

Online meet up for May 2021 - get your vote in!

Our next online meet up - May Following on from our successful first ever online event in April, we’re making plans for the next one, and we want you to decide the agenda. We listened to attendees at the end of April’s event, outlining some areas they would love to be able to learn and discuss more about. I think we could do with an event dedicated to each of these climate related energy technology subjects. The question is, which one will we do first?! As well as making your vote, I’d love to your hear ideas for how the session can be run. For example we could have a lead speaker (s) run the session, taking questions after a presentation. Alternatively we could allow the group to run the session, either with a fixed range of discussion points, or a less structured session like the one we had in April. The feedback I had from attendees was that more structure to the agenda might be better, but maybe this depends on the agenda we choose... Our aim here is to bring knowledgeable people

67361

21 hours ago

tony1tfCarbon Catcher*

My smart home

Smart Charger extra info

We have been using our Indra/Ovo/Kaluza smart charger for 4 months now. We also have solar panels, so we use Solar Matching mode to allow the charger to drop to a low current so we don’t take power from the grid when the sun is out. The Smart+ app gives useful info, and I can view and download csv files of historical car charging data if I want to. What the app doesn’t tell me is how it is balancing loads, and doesn’t give me control over the charging rate, apart from the ability to ‘Boost’ which overrides the smart charging and takes electricity at the standard rate. With historical data, from the charger and my smart meter, I could probably find out a few more statistics, but it isn’t straightforward. I would like to be able to control my immersion heater as well from the system - I already have a logic level input to a solid state switch which can turn the immersion heater on and off - just need access to the APIs associated with the smart charger to find out what it is doing, and

22 hours ago

tony1tfCarbon Catcher*

My smart home

Where is the Drive +Anytime smart charging rate for my renewal - has it changed?

OVO are suggesting renewals for Gas/Electricity in a month or so costing over 3 times as much as current, unless I go for variable rate which is only twice as much. Nowhere can I see the Smart Charging rate - does anyone have info on how much that might increase from the present 5p/Kwh ?

22 hours ago

lookehNew Member**

My account

Several hundred pounds short in credit post SSE migration

Looking for a bit of guidance please after a frustrating experience. I recently switched from SSE to OVO. I have had what I assume to be last statements from SSE showing £606.97 in credit on gas and £561.11 in credit on electricity dated 29/06.My OVO accounts shows an opening credit of £568.85 with subsequent payments taken of £237.00 as per direct debit and charges of £35.40 which in itself is ludicrous (108.50 kWh electricity usage in 1 day...)This takes my total credit in my OVO account as of right now to £770.45.£1,168.08 + £237 = £1,405.08 - £35.40 = £1,369.68I spoke with customer services who claim not to be able to help me and I need to speak to SSE, they transferred me but I was immediately cut off. Trying to ring SSE off my own back and they are only dealing with electricity or gas emergencies not billing issues. Any suggestions on where to go from here please?

1 day ago

Adam VetereCarbon Cutter****

Switching suppliers and moving home

Can OVO offer a Meter Exchange from Single Phase to Three Phase? Need to upgrade to support some green tech I'm installing!

I would like to upgrade my supply from single to three phase. We are installing solar panels, an ASHP and car chargers and will need the increased supply. I was in the process with SSEN and Bulb, but that was obviously stopped. We then contacted another supplier and they said they would be able to install a three phase meter. We moved to the new supplier, but they have now said they will not complete a meter exchange from single to three phase. Before I move to OVO, please can you confirm that you are able to offer the meter exchange from single to three phase? Many thanks.

1 day ago

MrPudsCarbon Cutter*****

My account

Complaints get no acknowledgement

17 hours ago

BettyCarbon Cutter***

My account

info on usage per 30 mins ie daily dissapeared from ap

20 hours ago

lookehNew Member**

My account

Several hundred pounds short in credit post SSE migration

1 day ago

Bob SpreeNew Member*

My account

Unable to access Electricity usage

Unable to access Electricity usage on the web Page since April 11thCan anybody help.Bob Spree

1 day ago

aviatormjaCarbon Cutter*

My smart home

In-Home Display

Wonder if anyone can help. My SSE in-home display has decided to stop working and is no longer recognising/connecting to my smart meter.I have B. Gas one as well which is working fine, the meter is still being read daily by OVO and have ruled out wifi issues being the case.Looking at the OVO site it appears to be possible to get a free replacement but once again trying to get hold of Cust Service either on chat or on the phone is like pulling teeth.Is there any easier way to speak to someone, or get hold of a replacement IHD at all?Thanks.

1 day ago

Martinacole64Carbon Cutter***

OVO Newbies

Not getting any answers re old SSE payment cards

I have just been moved to ovo today when I got an sse email about my latest bill telling me I am now with ovo and to activate the account which I did, I have been asking questions on Facebook but I’m not getting the answers I need, I have asked half a dozen times about when I stop using the sse cards ( not prepayment meter, cards I put money on every week to keep my account in credit) and I got directed here, do I stop using my sse cards now or is there a time limit, I put money on the cards yesterday, where will this money have gone, I’m not a spring chicken any more and not that tech savvy but I get by but this is just sooooo confusing it’s giving me a sore head, please help, tia.

1 day ago

BonzoCarbon Cutter****

My smart home

My EV hasn't charged via Ohme charger since I started my OVO Drive +Anytime plan?

Hi. I subscribed to OVO drive + anytime three days ago. All appears to be active and linked to my Ohme home pro charger but, even though the car is plugged in and schedules set, my car hasn’t charged since the activation. The Ohme app seems very pleased to tell me I’ve saved £32.00 though. I’ve just tied overriding the Ohme app to switch to max charging and left it like that for an hour or so but the car app is still saying charging error, no power. I’d be grateful for any help please.

1 day ago

chartmanCarbon Cutter*****

Smart meters

Dual channel Chameleon 3 IHD

I’m with EDF but here is a good place for lurking gurus…. EDF finally decided that they had had enough of me moaning about the poor performance of the IHD ( I had 5) so they decided that they would treat me to a dual channel system. As far as the IHD goes, it seems the range ( from the hub) is no better than the 2.4G standard IHD… What’s more, it seems a bit ‘buggy’. I leave it on electric only and I come back later to find it’s showing electric and gas combined. I never touched it, honest, and it’s ony 3M from the HUB. Also, it doesn’t appear to show standing charge for gas, but it does for electric. Any OVO customers here have the benefit of a dual channel system working at 868MHz???

1 day ago

MasseyNew Member*

Smart meters

IHD 6 home display

I cannot find any reference to the electricity pylon symbol in any of the guides to theIHD 6 display .I am guessing it is indicating that the solar is exporting .any help on this would be good.

1 day ago

cja5553Carbon Cutter*

OVO Newbies

Had a credit in my SSE account, but when I moveed to OVO, a massive amount of debit appeared.

Hi all, I was recently prompted to move from SSE’s payment portal to that of OVO.Before shifting to OVO, I had a credit balance on my SSE account. All of a sudden, OVO’s account reflected a “Today's balance” of “£2,301.25 in debit”, with the absurd reading of 7703kWh electric consumption a day. For reference, I have a smart meter so I do not have to enter anything manually. I don’t have the intellect of Sir Isaac Newton but certainly that is astronomical compared to any average household, yet alone mine. I have attached screenshots in this post. Can someone explain to me what is going on? How on earth did a credit in an SSE account transfer to a £2,301.25 debit in a OVO account.

2 days ago

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