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Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (May 2026)

1 year ago

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131 topics

The Archive

1612 topics

B

Belinda5Rank 5

OVO Beyond

Free 2 hour starting again

In case you havent seen it on the app the 2 free hours of off peak electricity is starting again soon. Copied from app:eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, s

GrahamBRank 1

Error message when downloading bills?

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

martinwinlowRank 2

Quantum Dimplex Night Storage Heater Won't Charge at Max Rate

Hi, I have been running a Dimplex Quantum QM050RF for a year or 2. I have an energy monitoring system attached to most circuits in the house (Emporia Vue) and note that the Quantum only charges up at 700W (max) on the offpeak supply. As I am with Oct

dandaveRank 1

Can't download my bills

When i try to download my bill i get this message...":"OAuth plugin - No refresh_token present

67118

19 hours ago

dutyhogRank 5

Smart meters

Email saying Aclara SMETS2 will stop working properly on 1st June 2026 and needs replacing?

Does anyone know why my Aclara SMETS2 will stop working properly on 1st June 2026 and needs replacing? It’s new and was only installed in April 2025.

DFC202Rank 2

Hypervolt Pro 3 Charger

I had a Hypervolt Pro 3 Charger installed on Thursday, today is the first time i have charged other than a quick test to ensure working. I am rather dissapointed i thought it would be a little faster and its not much faster than the 3 pin plug method

Sara123Rank 1

My Pay As You Go account

Pay as you go - app not updated for 4 days

I’m pay as you go and usually check the app each day to manage my daily usage as with pay as you go there is no previous usage log so can’t monitor what you’ve been spending each day without actually noting it downUsually it updates pretty much every

SpangpanRank 1

Smart meter isolator and payment options

Hi, If I upgrade to a smart meter can OVO fit an isolator switch at the same time? Can I Still pay “on demand” with a smart meter or do I have to go over to directdebit?Did look on the forum for answers to these but couldn’t find anything recent (apo

DFC202Rank 2

Had a hypervolt pro 3 installed yesterday. I am having trouble with the OVO charge app, trying to add my telephone number when I enter the return text 6 digit code it’s always saying wrong. I’ve rebooted my iPhone. I shall try ringing but just wonder

1127

1 day ago

H

hallj12345Rank 5

My Pay As You Go account

Why is my Top Up showing on meter but not in my online account or app?

Hello,Just topped up and Credit showing on my meter but not showing balance update online or in app. I have a smart meter.

martinwinlowRank 2

Quantum Dimplex Night Storage Heater Won't Charge at Max Rate

Hi, I have been running a Dimplex Quantum QM050RF for a year or 2. I have an energy monitoring system attached to most circuits in the house (Emporia Vue) and note that the Quantum only charges up at 700W (max) on the offpeak supply. As I am with Oct

DFC202Rank 2

Hypervolt Pro 3 Charger

I had a Hypervolt Pro 3 Charger installed on Thursday, today is the first time i have charged other than a quick test to ensure working. I am rather dissapointed i thought it would be a little faster and its not much faster than the 3 pin plug method

Sara123Rank 1

My Pay As You Go account

Pay as you go - app not updated for 4 days

I’m pay as you go and usually check the app each day to manage my daily usage as with pay as you go there is no previous usage log so can’t monitor what you’ve been spending each day without actually noting it downUsually it updates pretty much every

SpangpanRank 1

Smart meter isolator and payment options

Hi, If I upgrade to a smart meter can OVO fit an isolator switch at the same time? Can I Still pay “on demand” with a smart meter or do I have to go over to directdebit?Did look on the forum for answers to these but couldn’t find anything recent (apo

DFC202Rank 2

Had a hypervolt pro 3 installed yesterday. I am having trouble with the OVO charge app, trying to add my telephone number when I enter the return text 6 digit code it’s always saying wrong. I’ve rebooted my iPhone. I shall try ringing but just wonder

janieRank 4

@Chris_OVO @Ben_OVO @Abby_OVOSorry to be a pest but can anyone help with this email I received regarding an Engineer Visit, I think we all know I don't have a smart meter.

Dan0001Rank 1

can't get through to OVO on phone

My meter isn't showing my top up payments and I only have the emergency credit left. I've tried to ring OVO only to be told that they are closed no matter what time I ring. Has OVO gone bust?

SmurfaramaRank 4

How is CA figure so different to car?

Car measures 44kWh, OVO think 38.7kWh. Why such a big difference?

DFC202Rank 2

If I go with this tariff it states in the summary that OVO will charge car when the grid is at its lowest. What happens if that is let’s say midnight and I need to charge car at 14:00 as I’ve got a long journey this evening?

Robbo4962Rank 5

Ohme charger ‘issues with charging’

Hi, I have an Audi Q4. Been using my Ohme charger for over a year with no issues, apart from the obvious hike in fees.I have had an error the last few days, it saying ‘issues with charging’ with a resolve issues that I have done numerous times but no

24411

3 days ago