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Green tech and greener living

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Smart meters

517 topics
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FuzzycatCarbon Cutter*****

My Pay As You Go account

payg prices disparity and 1/10/24

Hi my current payg rates on smart meter vary to Ofgem rates electricity 1/7/24 kWh higher and standing charge lower therefore the Ofgem prices can’t be relied from 1/10/24

14 minutes ago

andykelpCarbon Cutter****

Home and heating

Are air to air heatpumps noisy?

These air to air heat pumps, I’ve heard they’re noisy. Is that right?

42 minutes ago

AyronCCarbon Cutter****

Switching suppliers and moving home

FIT change of ownership nightmare!

I’ve been trying to do a FIT change of ownership for 6 months now and still pulling my hair out on a daily basis trying to explain to the people in the FIT team! Absolute disgrace! I've complained god knows how many times, sent multiple e-mails and still nothing!! I actually don't know what to do now apart from rip out the solar panels and dump them in OVO's carpark and not even bother with the whole scheme but I desperately need the payments from them to help with bills! I feel completely stuck! The change of ownership process is completely flawed and very difficult to follow. If there is anything wrong with the application they just send a generic e-mail saying something is missing and they don't tell you exactly what's wrong. So you call them endlessly and they tell you it's all ok and to ignore the generic e-mails. Then I call for updates as they never get back to you and they tell me information is missing, so I send them everything again and again and then send complaints asking

2 hours ago

IanCCarbon Cutter***

Smart meters

Are Economy 10 tariffs available yet?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?

311

2 hours ago

Blastoise186Plan Zero Hero

Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out

266394

2 hours ago

Katie B B BCarbon Cutter*****

Smart meters

In home display

Good morning Can anyone tell me at what time of day does the Daily Standing Charge get added. My standing charge for electric is 63.250p. Yet every morning when I get up, whatever time, it is always starting around 72 - 75p

6 hours ago

Chris_OVOCommunity Moderator

Electric vehicles

Try Charge Anytime with your Andersen EV charger.News

We're excited to invite customers with Anderson chargers to try out Charge Anytime before it's launched nationwide.If you have an Andersen A2 (2024) or Andersen A3 EV charger model, you can sign up for Charge Anytime. This allows OVO to see how well Charge Anytime works with the Andersen A2 (2024) and Andersen A3 chargers so we can continue making it available to more customers. It’s important to note that using your charger during this time could mean that some features might not work exactly as expected. Your feedback will be vital in helping us make EV charging smarter, greener and more efficient for everyone. What you get: Exclusive early access: be one of the first to try the latest features Shape the future: your feedback directly influences the final product Smart charging: enjoy smarter, greener, and cheaper charging How to join the trial To start using Charge Anytime, switch to OVO and add Charge Anytime to any tariff once you’re on supply. You need to make sure: You mus

200

7 hours ago

TIBO56New Member***

Smart meters

gas smart meter not passing meter readings to ovo also no gas data on my ihd

my smart gas meter has not been sending any readings to ovo since 4th sept have bee sending readings manually also i have no gas data on my ihd only electric

7 hours ago

Tim_OVOCommunity Manager

Smart meters

Smart Meters and In Home Displays - Topic HubTutorial

Updated on 16/07/24 by Emmanuelle_OVO: Smart meters and In-Home Displays (IHDs) - Your topic hub See this list of topics and guides, all to do with smart meters and In Home Displays. Click on the link to open the one you need! Smart meter topic guides Smart meters - What makes them so smart? SMETS1 Secure Liberty 100/110 smart meter guide - here SMETS1 Secure Smart Meter Health Check guide - here SMETS1 Aclara smart meter guide - here SMETS2 Aclara smart meter guide - here SMETS2 Smart Meter Health Check guide - here SMETS2 smart meter installation guide - here How to read an OVO Smart meter manually - here OVO smart meters explained - here Remote update of SMETS1 meters guide - here SMETS2 5th port guide - here Landis+Gyr E470 SMETS 1 or SMETS 2 guide - here How to read a Landis+Gyr E470 smart meter - here How to tell if your Aclara smart meter is S1 or S2 - here How to book a Smart Meter appointment on your online account - here Identifying Smart Meter issues on your online account

708316

8 hours ago

nils_aksnesCarbon Cutter*

My account

THTC meter - Removal Request

Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a posit

151

8 hours ago

FuzzycatCarbon Cutter*****

My Pay As You Go account

payg prices disparity and 1/10/24

Hi my current payg rates on smart meter vary to Ofgem rates electricity 1/7/24 kWh higher and standing charge lower therefore the Ofgem prices can’t be relied from 1/10/24

14 minutes ago

Katie B B BCarbon Cutter*****

TIBO56New Member***

gas smart meter not passing meter readings to ovo also no gas data on my ihd

my smart gas meter has not been sending any readings to ovo since 4th sept have bee sending readings manually also i have no gas data on my ihd only electric

7 hours ago

AnnieEvansCarbon Cutter*

Smart meters

In-Home Display screen blank

My In-home display told me batteries were low. I changed batteries for new ones bought the same day and the screen is blank

8 hours ago

Lucky2Carbon Cutter*****

My account

Ovo & Tesco clubcard Partnership

Did anyone that signed up for this ever get there 2,500 points?

8 hours ago

Robbiek500Carbon Cutter*

Extra Support

no electricity

Wondering if anyone can help because OVO support are about as useful as a chocolate teaspoon and completely unavailable/unhelpful I have no electricity my smart meter says we have used up all emergency credit and we are now cut off. However we are not a prepayment account never have been but for some reason it's flipped us to it. OvO support said sorry your not prepayment I don't know what the issue is but also we are closing now, call back Monday. I'm without power for Saturday night and all of Monday. (My account is in credit by £320.) This happened to us last year about 5 times and spent countless hours on the phone to support who have no clue how to fix it and being hung up on because they couldn't fix it. Don't know what they did in the end but it took about a month and 3 engineers coming in to add even more emergency credit onto the meter including replacing the meter twice. Can anyone help us get power over the weekend please? Northern powergrid wasn't interested too and God kno

8 hours ago

Gary GNew Member*

General

reading

Can’t send readings get message saying error check details, ( my details same as always?)

8 hours ago

Horns9Carbon Cutter***

General

Car unplugged

Hi, trying to charge my Hyundai Ionic 5 for the first time, appreciate it's only beta at present. I've plugged in but ca app says unplugged and no urgent charge option. Any ideas please?

8 hours ago

DudleiNew Member*

My account

Meter pistcode incorrect on National Meter Database

My meter is registered to the wrong postcode but OVO has my correspondence address correct. Despite multiple promises to correct it including a phone call from OVO it still hasn’t been changed, this has been going on for over two months. We now have solar and heat pump and I want to compare prices but no other Company will quote until OVO correct it.How do I get someone to action it pleasethanks

8 hours ago

DarrenO505New Member***

General

PAYG gas meter battery flat warning

Hi, we have had the low battery warning indicator on our PAYG meter for a week or so. Spoke to OVO who say, it will have to run down to zero before they will replace? - as they don’t do scheduled call outs and it will have to become an emergency. Don’t like the idea of having to let it run down like that, as it’s unpredictable? Apparently it will start beeping when it gets really low?Also what happens to any remaining credit on the meter if the battery dies? It’s not a smart meter. We wanted to top up before the increase in October?

10 hours ago

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