Emergency contact info and our planned PAYG outages coming up - (Nov 2024)
To access community rules, tutorials and meet our top members
For first-hand experience and advice
Contact Support teams for account advice
Submit your ideas to improve our online tools
I am a landlord and my tenants have bought to my attention a sudden and unexplained increase in the usage of both fuels to coincide with them going away for about a week. On return, they still remain 2 to 3 times higher than before. The boiler and both meters are less than 2 years old.Any idea what's going on?
We have recently had a new meter installed because of the RTS shutdown. We are now on Economy 10 previously being on THTC and have quantum storage heaters.  I have my heaters set to come on at certain times of the day. With Economy 10 do my heaters come on automatically at off peak times or do I have to set this up with my heaters to coincide with the off peak times?Â
Is anyone still waiting for their power move to be added/deducted from their bill? I had £15 on the app but only my £3 has been deducted from power move flexÂ
Has anyone received their results for October ??? I hit the max the max target every month since the start of this, but I haven't heard ANYTHING about the results for October !!!! Before, we'd get the results almost straight away !!! I called OVO and I'm definitely signed up for the Power Move (haven't heard anything about the Flex thingy!!!) but no results!!! I know I hit max target !!!! Any advice would be appreciated!!! Thanks !!! Mike
Hi can someone please help. I live in a flat with another flat above. Next to my fuse box is a very old looking box and some very dodgy looking textile wires going upstairs. I'm concerned being such old equipment it my cause fire. I'm trying to find out if anyone knows what that box is and who is responsible replacing it? Also can the wires into it be replaced by normal electrician or does it need supplier to do it? Thanks Susie Â
To meet the latest challenge (as of October '24 - I'm a newbie) I basically have to refrain from everything but the most vital electricity use between 4 - 7pm!Extraordinarily difficult, because I'm already using approx. 60% less electricity compared with similar OVO households (according to OVO's app).Hence, I have to- boil the kettle prior to 4 pm to fill a flask for 2 cups of coffee or tea until 7 pm;- defrost prepared dinners, ready to cook at 7.01 pm, stomach growling with hunger;- walk around my flat in semi-darkness with the help of a torch (despite balance problems + sight difficulties!);- battery-charge my laptop (I free-lance from home) + phone for hours before the crucial period;- washing machine cycles strictly in the mornings;- baths only in the evenings;- miss the daily 6 pm news and watch it at 10 pm;- try to read using the screen light of my laptop and/or phone torch;- do any house work + cleaning before 4 pm;etc. etc. etc.I like a challenge, need to reduce my bill someh
Hi I have an ASHP and a 3phase supply but no 3phase smart meter at the moment. I am keen to join Ovo energy for their ASHP tariffs however that requires a smart meter. I have rang ovo and they have told me that they don’t fit 3phase smart meters. Is that correct? It is very frustrating as without it I can’t make the most of the lower electricity tariffs???can anyone from ovo help or has an ovo customers had a 3phase meter installed?Â
Hi, I have already emailed ovo regarding this but I'm worried that with it having happened twice now, whoever is attempting to do it will keep trying. Is there any way to stop it from happening again ? I have not long signed up for a fixed rate tariff and just received confirmation of my warm home discount, could they be affected by this?Also I've seen mention of compensation on the help topic regarding this but I have no idea who they're trying to switch me to, as I've only received the 'sorry to see you go' email from ovo.Â
Hi, I have received two bills for the same time period but the second bill states: "Here's your statement explained for the period [date] to [date], it replaces our charges of £x including VAT of £x"Ovo have then charged my account for both bills even though the second bill has the statement above written on. Both bills have the same start readings but different end readings. The calculation for the second bill is correct and considers the start and end. Should the first bill be disregarded in full sue to the statement?Thanks ​​​
Our smart was installed on 3rd October, well ahead of the radio tele-switch signal switch off. We have now changed from THTC to Domestic Economy.The engineer who installed our smart meter was brilliant and he even fitted an isolator for us.We were told that although the smart meter will be accurately recording our usage immediately it will take 4 to 6 weeks before useful data is being sent to OVO or appearing on the IHD.After nearly 5 weeks our smart meter began sending useful data to OVO and our IHD burst into life. All working fine.Well done Meter Engineer and OVO.
My smart meter was fitted on 31/05/2024. I never had a problem with my electricity before then.My off peak storage heaters were off for the summer. My immersion heater was still in use. It is on Off Peak tariff & has a Horstman Timer (it comes on between (3 am & 6 am). It is still in use & never been a problem. The immersion heater night rate KW hours are showing on meter readings on my account.In early October, I put on the storage heating.  When the off peak for the storage heaters came on at about 12.10 B.S.T. - It tripped all the lights, appliances, TV etc. in the house.The consumer box could not be reset to turn Lights, appliances etc., until the storage heaters were switched off at the switches in each room.My electrician has tested my electric system fully over days & weeks and still there is a problem. His belief is there is a problem with the meter either a switch or wiring in the meter.I keep getting fobbed off by customer services & they have asked me
I previously had Superdeal on an RTS type meter.Last year I had a smart meter fitted Aclara SGM1416B which was set up to ECO7 scheduleThis year I asked if I could shift to an ECO10 patern as the storage heaters have releasedt all their heat by late evening.I was told yes this had been effected.The result was that the costing and timing period was adjusted but the Auxilliary Load Control Switch has not been successfully adjusted to the ECO10 schedule and continues to operate to ECO7 schedule.So now I have the same cold heaters by evening and paying more for such.Constant contact to support is getting no result in fact they went off at a tangent not reading my emails and have rendered my IHD inoperative.Is there any easy way I can get this resolved?Not sure the issue of the second MPAN from the RTS meter has been totally addressed either.
My in home smart meter has not been working for 5 days
there was a power cut last night, and now my meter screen is blank, Google says to call, i tired got an automated service and got told to try speak to someone online, the chat bot was uselessÂ
This weekly leaderboard resets at midnight GMT every Sunday. Now's your chance to take the lead!
Ask your question to our members - they have the experience you're looking for:
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.