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I'm getting an electric vehicle (EV) charger but how to get my meter tails upgraded and a DP isolation switch fitted? Who and how much?

Hi,I’m in the process of purchasing an EV. Before the charger install I’ve been advised to have the meter tails uprated and an isolator switch fitted before my electrician fits a new consumer unit and installs the charger.I have been charged £264.25 for OVO to carry out the work in the meter cupboa...

Electric vehicles

Why is my Smart meter In Home Display (IHD) not showing any electricity usage data?

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electr...

Smart meters

taking over account on moving into flat

I have moved to a rented flat. Ovo is the current supplier. I have no details of the previous tenant’s account. The flat is on an Economy 7 supply.I have tried to phone ovo to set up an account but can’t speak to anyone unless I can enter an account number, which I don’t have.Using the website “...

Switching suppliers and moving home

content_type.label.conversation How quickly do your radiators get up to temperature with an heat pump (ASHP)?

Having recently enabled weather dependant mode and as the temps have dropped, my target LWT is 55° today.After 2.5 hours of pump operation this morning (outside temp 1°), the LWT has reached 49°. Does everyone else’s system take this sort of time to get up to temp? Just want to check what the norm i...

Your smart home

SSE Boiler Cover - Who is it with now?

My boiler cover was with SSE, I’ve had no notification it’s changed to OVO? Anyone know

My account

Managing an OVO account via Power of Attorney (POA) - How can I speak to someone to resolve smart meter issues causing estimated bills?

My mother moved house and was already an existing ovo customer .her new flat had a smart meter installed by eon. She switched to ovo in october 2020 and has not had an actual reading since her bills are entirely estimated. My mother has become vulnerable so i now manage her finances through a lastin...

My account

Questions to solve

payment

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending

My account

Smart meternmot working

OK so my smart meter is saying electricity data not available but it has been in the same place since it was fitted so don’t understand why it is doing this

Smart meters

taking over account on moving into flat

Switching suppliers and moving home

SSE Boiler Cover - Who is it with now?

My boiler cover was with SSE, I’ve had no notification it’s changed to OVO? Anyone know

My account

SSE feed in tariff change of ownership form

Hi. Hope someone can help. We’re just about to complete the sale of our house, solar panels and FIT tariff included. SSE are who we have our FIT account with at the moment, but I can’t find a change of ownership form anywhere on their website. Have spent over an hour waiting for SSE to answer the ph...

Greener Living

ihd not displaying electric use

Hi for the past five days my ihd isn’t displaying electric usage.it has three bars signal strength and full WiFi strength.the gas readings are ok though that’s displaying as normal.any ideas please?.

Smart meters

Defective gas meter, how long to amend bill??

Had a gas leak on meter in October, meter was changed..told 6 weeks to amend bill.3 months later and after various phone calls all promising to amend details nothing has happened.. We’re moving in a few weeks and don’t want to leave this mess with new person.....who at OVO can sort this out?

Switching suppliers and moving home

Ex SSE V7 CUSTOMERS

Contrary to Blastoise186 comments, 0345 071 7972 is not a “dedicated team” number regarding SSE v7 problems. I phoned this number & they knew nothing about it, was passed to SSE who knew nothing about it either, then passed to their “migration team” who knew nothing about the problem, so was tra...

My account

Paying by bank transfer

Hello, As I can pay the bills only by bank transfer, please confirm if the details below are still valid for making the payments. I found them in a previous chat on the forum.Bank: BARCLAYSAccount name: OVO ENERGY LTD ReceiptsSort code: 20-00-00Account number: 83683249As I understand, I have to incl...

My account

Scan the QR Code on my bill

My bill says I can scan the QR code to compare prices from other providers but the QR code seems to be misconfigured because it tries to make a telephone call to my MPAN How do I get this fixed? thanksandrew

My account

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