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- - Smart meters, smart homes and EVsSmart meters319 Electric vehicles176 Your smart home67
  - OVO Members’ AreaPlan Zero Members’ Hub142 My account402 Switching suppliers and moving home95 The Library (archive)107
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Smart meters, smart homes and EVs

All the tech that’s powering your shift to zero carbon

Smart meters

319 topics ({n} new)
6620 Replies ({n} new)

Electric vehicles

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Your smart home

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944 Replies ({n} new)

OVO Members’ Area

Get help here for your OVO account, your switch, and your supply

Plan Zero Members’ Hub

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My account

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Switching suppliers and moving home

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The Library (archive)

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Recently active

content_type.label.conversation UK's first 3-phase SMETS2 smart meter installed - will OVO fit them for larger than "100A per phase” connections (CT-type meters), and “vector sum” compliant?

I notice that there has been news earlier this month of the first 3-phase SMETS2 meter install in the country by Smart Metering Services (SMS) on behalf of their client, Good Energy for a private domestic customer in Gloucestershire.https://www.smart-energy.com/industry-sectors/smart-meters/britain-...

Smart meters

Do I really need an Economy 7 plan? I've got no storage heaters or electric vehicle!

As a normal user, not sure why I am on eco 7 ! Would it be more cost effective to go on a normal Tariff ? Tia

My account

Are OVO Energy at risk with many energy companies going bust?

Does anyone know if OVO are one of the companies at risk of going bust due to the current gas price crisis affecting the UK?

Switching suppliers and moving home

Article Ask Me Anything with Rebecca Heaton - submit your questions ahead of our October event

Get your questions in! I’m delighted to announce our upcoming ‘Ask My Anything’ event with OVO Energy’s Director of Sustainability, Rebecca Heaton. RSVP to this event here: Here’s a little bit about Rebecca: What did you do before OVO and how did you get where you are today? “My whole career has be...

Plan Zero Members’ Hub

How much will it cost to go to smart charging?

Having moved to an all-electric car a year ago, thanks to its great range we only need to charge it about once a fortnight, so making use of a smart-charge system would be easy as we rarely need to charge it with any urgency. However, our early adoption of a smart meter (its serial no. starts with...

Electric vehicles

I'm a new Economy 7 customer trying to submit opening meter reading - why are you allowing only a single reading?

Hi everyone, I’m a new OVO customer. I have an E7 meter with night and day readings. My plan confirms my date/night tariff etc. A letter arrived asking me to submit my opening reading but only offered me one box to put my reading into. I was expecting to submit a night reading and a day reading as...

Switching suppliers and moving home

I'm switching to OVO from People's Energy who've just announced they're no longer trading - Will my switch be affected?

Hi, I read today that People’s Energy have ceased trading as of yesterday. I already began my switch from them to OVO on the 7th of September (not received contract yet, only “Welcome” email). Can I assume, as per Ofgem guidlines, that the switch will proceed without any intervention from me? Many T...

Switching suppliers and moving home

content_type.label.conversation Switching from an Economy 10 Setup with 2 meters and supplies (MPANs) to a single five-port smart meter

Hi, long time since I posted, but I am back!!I have moved to a new property which was wired for an old Economy 10 tariff. The property has underfloor electric heating (from the 60s), cheap to run!!! The current supplier Igloo, don’t offer Economy 10 or Economy 7, they charge me a single standing cha...

Smart meters

OVO Bungling Home Move - Why have I been charged after I closed my account?

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these prob...

Switching suppliers and moving home

Article Adding colour to a Forum reply

.Updated on 21/09/21 by Jess_OVO Astute Forum Members will have spotted that there are some new options at the top of the Reply window which allow us to add colour to our messages.I’ve been adding colour manually for the last two years in order to bring greater clarity to some of my more technical p...

Plan Zero Members’ Hub

Questions to solve

Do I really need an Economy 7 plan? I've got no storage heaters or electric vehicle!

As a normal user, not sure why I am on eco 7 ! Would it be more cost effective to go on a normal Tariff ? Tia

My account

Are OVO Energy at risk with many energy companies going bust?

Does anyone know if OVO are one of the companies at risk of going bust due to the current gas price crisis affecting the UK?

Switching suppliers and moving home

How much will it cost to go to smart charging?

Electric vehicles

I'm a new Economy 7 customer trying to submit opening meter reading - why are you allowing only a single reading?

Switching suppliers and moving home

OVO Bungling Home Move - Why have I been charged after I closed my account?

Switching suppliers and moving home

Switching from Economy 7 to a single rate smart meter and plan - what's the process?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new r...

My account

Why has my refund request failed on my online account?

For the past two weeks or so when requesting a refund I get the message My refund request has failed. My balance is around £1200 and I want to reduce this by £160. This figure combined with my estimated usage will maintain a balance of around £1000 when my next DD is collected. I’ve asked the questi...

My account

Can V2G charger be programmed when to export if switching to another supplier?

Hi, I am looking to switch from OVO to probably Octopus. The V2G with OVO was nowhere near as profitable as they said it would be, I ended up paying a lot more than before…I would probably go with Octopus agile so I could use electricity from the car battery rather than the grid at expensive times i...

Electric vehicles

I have two electricity meters with two MPANS - Why are my storage heaters resulting in high energy costs?

HiI have browsed the forums here for a few days now and found some very informative threads (the staff and community seem really helpful and knowledgeable!) but I still wanted to make a post asking about my specific situation.I wanted to post here before applying to switch, as last year I tried to s...

Switching suppliers and moving home

How can I get tech support for an In-home display (IHD) problem?

Less than a month after installation our home display has ceased to communicate with the electricity meter. After 3 calls adding up to 3hours and 10 min over the last 3 months (which are awakward as i work for a living and apparently need to be next to the display when i call open hours do not suit...

Smart meters

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