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The Library (archive)

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triss tristramNew Member*

Opening a new account

I am a Landlord and my tenants have just moved out. They previously held an account with OVO which they have now cancelled. I need to open an account with OVO in order to carry on paying the standing charges while the house is empty. Every time I go online to open an account it keeps asking me for an account number, which I obviously don’t have. So, how do I open an account without an account number?????

Leo MoranCarbon Cutter*****

How can I download Data on the OVO App, similar to the Kaluza App?

Not sure who to ask this question of. Possibly @Tim_OVO.I have a smart meter on the V2G trial. I have the Kaluza phone app and the OVO Computer app. If I want to see my half hourly imports, exports to The Grid and Exports to the house I simply go to the Kaluza phone app and click on the download arrow in the top right corner of the screen and I can download the complete month’s data in spreadsheet form, ready to go on my Apple computer.If I want to do the same with my OVO account I can get the data on a daily basis showing ½ hourly info but there is no way (that I can see) how to download the info…..other then highlight the numbers...but then it’s not compatible with Apple’s “Numbers” App and I have some copying and pasting to do...for every day of the month.If Kaluza have the ability to download the data easily, do OVO have a similar method that I've missed...and if not, are there any plans to do so? At present the data for Kaluza is brilliant but OVO is a struggle. Can you also tell

PaulVCarbon Cutter****

Switching to OVO, do I get an IHD?

Hello all,I moved into a new flat with a SMETS2 meter supplied by British gas. There is no IHD, turns out British gas never supplied one for the flat. I am in the process of switching to OVO now, which will be completed next week. Will OVO send me an IHD? If not, would they send one if I requested one? I got used to using an IHD6 in my previous flat and I really want to have one.Cheers.

JasbevisNew Member*

Energy grant not gone into account

Hello My statement shows that the energy grant went into my account on the 8th of Dec, a total of £67 but it is not been added to my bank account at this time. Is there a delay, or has it just not been refunded to my account?

NeilHCarbon Cutter*

Why am I not eligible for Ovo to replace my old SSE Smart meter with a new one?

We were originally supplier by SSE and then naturally moved over to OVO Energy following the sale of SSE’s domestic supply business. Our Smart meter was installed a long time ago by SSE and was one of the old first generation Smart meters. The transfer between Suppliers has resulted in our Smart meter becoming dumb and not automatically transmitting meter readings. This has meant we are being billed on estimates and us having to remember to submit actual meter readings. We’ve tried requesting for a replacement Smart meter but every time we try via the OVO website it says we are not eligible? Why not? Surely it’s in their best interest (as well as ours) to have us on a Smart meter so they can accurately monitor our usage to purchase energy efficiently and also bill us accurately? Please can someone help me to resolve this so we can get a replacement fitted and get back to being billed accurately using actual meter readings.

GlennMNew Member*

Switching suppliers and moving home

Cannot set up my online account. Link always shows as expired.

I have been told I am moving from SSE to OVO and have had a welcome email inviting me to set up my online account. When I click on the link and insert my email and a password I am told that the link has expired. I have tried this more times than I care to remember. Tried all the customer service options but nobody seems able to help. Any ideas?

PndobCarbon Cutter*

The threat of bailiff collection

I have not been a customer of OVO since February 2018. I moved to another supplier using U Switch, and heard nothing more until a few weeks ago when I began receiving emails, just emails, saying I owed £40.03. I assumed that this was a scam and ignored it. I then received a final demand letter threatening me with a bailiff collection. I contacted the head office and, after much consultation, was told that the matter was now closed. I have subsequently received further demands and threats and had further conversations with the (overseas?) collection office. Today I received another email threatening bailiff collection. I am 76 years old and have never defaulted on a debt in my life. This is simply blackmail and totally unacceptable. OVO have provided no proof to substantiate their claim and have had no previous contact before this began for what is now almost 4 years

danmackCarbon Cutter****

Switching suppliers and moving home

Pay as you go meter

Hi, I have new tenants in my flat and the old tenants changed out the normal meter for a pay as you go meter. The new tenants (and me) do not have any details for it or an OVO account; the tenants are freezing as electricity is the only source of heating in the flat. How can we fix this as soon as possible?

AnnieEvansCarbon Cutter****

Can't create a pasword or account

My accounts with SSE have been closed and I cannot look at any of the information stored there. I have tried ten times to set up an OVO password without success, having had the message ‘password invalid. I was told on the phone that the transfer to OVO is going to take at least a month although I have an account number, I have cancelled my Direct Debits to SSE and would like to set up a payment plan with OVO, Why should I have to wait so long? This is unacceptable: I have a Smart meter but no monitor so cannot check my usage of gas or electricity unless I go outside my house, in winter weather and bend double to read my meter. Appalling service.

Kelly22New Member*

Top up

Hi I'm unable to top my gas up via the boost app and paypoint been trying to ring boost all day and I'm just getting music currently on 55 mins again listening to music, Web chat was no help I have a disabled child in the house

triss tristramNew Member*

Opening a new account

I am a Landlord and my tenants have just moved out. They previously held an account with OVO which they have now cancelled. I need to open an account with OVO in order to carry on paying the standing charges while the house is empty. Every time I go online to open an account it keeps asking me for an account number, which I obviously don’t have. So, how do I open an account without an account number?????

Leo MoranCarbon Cutter*****

How can I download Data on the OVO App, similar to the Kaluza App?

Not sure who to ask this question of. Possibly @Tim_OVO.I have a smart meter on the V2G trial. I have the Kaluza phone app and the OVO Computer app. If I want to see my half hourly imports, exports to The Grid and Exports to the house I simply go to the Kaluza phone app and click on the download arrow in the top right corner of the screen and I can download the complete month’s data in spreadsheet form, ready to go on my Apple computer.If I want to do the same with my OVO account I can get the data on a daily basis showing ½ hourly info but there is no way (that I can see) how to download the info…..other then highlight the numbers...but then it’s not compatible with Apple’s “Numbers” App and I have some copying and pasting to do...for every day of the month.If Kaluza have the ability to download the data easily, do OVO have a similar method that I've missed...and if not, are there any plans to do so? At present the data for Kaluza is brilliant but OVO is a struggle. Can you also tell

PaulVCarbon Cutter****

Switching to OVO, do I get an IHD?

Hello all,I moved into a new flat with a SMETS2 meter supplied by British gas. There is no IHD, turns out British gas never supplied one for the flat. I am in the process of switching to OVO now, which will be completed next week. Will OVO send me an IHD? If not, would they send one if I requested one? I got used to using an IHD6 in my previous flat and I really want to have one.Cheers.

JasbevisNew Member*

Energy grant not gone into account

Hello My statement shows that the energy grant went into my account on the 8th of Dec, a total of £67 but it is not been added to my bank account at this time. Is there a delay, or has it just not been refunded to my account?

NeilHCarbon Cutter*

Why am I not eligible for Ovo to replace my old SSE Smart meter with a new one?

We were originally supplier by SSE and then naturally moved over to OVO Energy following the sale of SSE’s domestic supply business. Our Smart meter was installed a long time ago by SSE and was one of the old first generation Smart meters. The transfer between Suppliers has resulted in our Smart meter becoming dumb and not automatically transmitting meter readings. This has meant we are being billed on estimates and us having to remember to submit actual meter readings. We’ve tried requesting for a replacement Smart meter but every time we try via the OVO website it says we are not eligible? Why not? Surely it’s in their best interest (as well as ours) to have us on a Smart meter so they can accurately monitor our usage to purchase energy efficiently and also bill us accurately? Please can someone help me to resolve this so we can get a replacement fitted and get back to being billed accurately using actual meter readings.

GlennMNew Member*

Switching suppliers and moving home

Cannot set up my online account. Link always shows as expired.

I have been told I am moving from SSE to OVO and have had a welcome email inviting me to set up my online account. When I click on the link and insert my email and a password I am told that the link has expired. I have tried this more times than I care to remember. Tried all the customer service options but nobody seems able to help. Any ideas?

danmackCarbon Cutter****

Switching suppliers and moving home

Pay as you go meter

Hi, I have new tenants in my flat and the old tenants changed out the normal meter for a pay as you go meter. The new tenants (and me) do not have any details for it or an OVO account; the tenants are freezing as electricity is the only source of heating in the flat. How can we fix this as soon as possible?

AnnieEvansCarbon Cutter****

Can't create a pasword or account

My accounts with SSE have been closed and I cannot look at any of the information stored there. I have tried ten times to set up an OVO password without success, having had the message ‘password invalid. I was told on the phone that the transfer to OVO is going to take at least a month although I have an account number, I have cancelled my Direct Debits to SSE and would like to set up a payment plan with OVO, Why should I have to wait so long? This is unacceptable: I have a Smart meter but no monitor so cannot check my usage of gas or electricity unless I go outside my house, in winter weather and bend double to read my meter. Appalling service.

Kelly22New Member*

Top up

Hi I'm unable to top my gas up via the boost app and paypoint been trying to ring boost all day and I'm just getting music currently on 55 mins again listening to music, Web chat was no help I have a disabled child in the house

BassmanNew Member**

SMART Meter

I have a SMART meter but since April I now have to manually take meter readings as it is no longer doing it automatically. Is this normal for everyone. If the SMART meter is not connected then how do I trust the daily costs being shown?

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