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All the tech that’s powering your shift to zero carbon

Smart meters

429 topics
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My smart home

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Get help here for your OVO account, your switch, and your supply

My account

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My Pay As You Go account

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Switching suppliers and moving home

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The Library (archive)

570 topics
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Ovouser777Carbon Cutter****

Switching suppliers and moving home

If anyone from OVO is actually listening

Please can someone explain why despite the best endeavours of a senior complaints resolution handler, OVO is unable to get my smart meter working correctly. Having been promised a smart meter with E7 functionality to replace my previous dual meter (with E10 rates) and having received a new agreement showing dual rates the smart meter fitted 27 days ago on Aug 31st is still only showing a single rate and the the 5th port is not switching on during the off peak hours. This means I cannot use my storage heaters and have to rely on using conventional heaters at the more expensive standard rate.In essence OVO have taken away one of my services and failed to replace it. (Not to mention the fact that my circumstances should class me as vulnerable).

20 minutes ago

Emmanuelle_OVOCommunity Manager

My account

Complex Multi-Rate Meter & Heating typesF.A.Q.

Multi-rate meters are also sometimes known as ‘complex’ or ‘exotic’ meters These older types of meter are being phased out and support for them will be ending soon. If you have one of these meters, and think you’ll be affected, don’t worry- we’ll be in touch to arrange an upgrade to make sure your heating and hot water keeps working properly. So, what is an ‘exotic meter type’ and why is support for some of these meters ending? Let’s find out more... We’re saying goodbye to Radio Teleswitch Meters (RTS Meter) and Dynamically Teleswitched Meters (DTS Meter). Support is ending for old electric meters that use Radio Teleswitches. The Radio Teleswitch System (or RTS) was created to help with electricity meters that had special tariffs (such as Economy 7) before smart meters came along. Even though it has a few features that are seen in today’s smart meters, such as automatically turning heating or hot water on or off, it isn’t quite as smart. It can’t send us your meter readings remotely

21 minutes ago

Danielle.LouiseCarbon Cutter*

My Pay As You Go account

Payments declined

Hi, I have the app and I’m trying to top up but paying by card and bank transfer are declined. It worked a few weeks ago and I have adequate funds in my bank account. Any suggestions? I was on hold for 45 minutes last time I had to call for help. TIA

33 minutes ago

Paul FonsekaCarbon Cutter*

Smart meters

Why have my daily cost figures on IHD3 changed when I check the same dates a week later?

So far I've been quite pleased with the service from OVO.Today I'm a bit perplexed! I was issued an IHD3 a couple of months ago. The total gas and electricity daily costs which I recorded always matched when totalled with the monthly costs.But having recorded the figures for the last week with the IHD3 when I checked the last week's figures again today (26/9/23) on the IHD3 they have changed!As a sample: Sep 21 £2.46 is now showing 2.81, Sep22 £3.05 is now £2.87, Sep 23 £2.84 is now 2.77 Sep 24 £2.63 is now 2.70.Grateful for any explanation. Thanks,Paul F.

1 hour ago

NotQuiteAliceNew Member***

Smart meters

Constant Blue Light on IHD Malfunction or?

We have recently moved over from SSE to OvO and have electricity on a credit tariff and our gas on PAYG. Usually the meter will show the standard three usage lights Green/ Amber and Red to show our energy usage, but all of a sudden it has lately being switching to a solid blue light (see image below) and the only way to return it to the standard usage lights, is to reboot the IHD, but his only works for a day or two before the blue light comes back. Is this a fault with the IHD? As you can see, it is still the same IHD that came with the original SSE smart meter that we had installed (and still have) when we switched to a smart meter with SSE!

1 hour ago

Emmanuelle_OVOCommunity Manager

My smart home

We’re now installing solar - the brighter way to generate electricity at homeNews

We’re delighted to announce that we’re now offering solar to both OVO and non-OVO Energy customers. Solar power is a fantastic way to generate your own renewable energy and gain energy independence. Switching to solar and pairing this with a battery can help you to save up to £1400 off your electricity bills (1), and reduce your carbon emissions by up to one tonne every year! (2)See our solar product page. What are we offering? With our full solar package, we’ll install black solar panels, a solar inverter and a battery, meaning you can store any surplus energy that you generate! If you’re an OVO Energy customer and you choose solar panels and a battery, you’ll also benefit from our best in market Smart Export Guarantee (SEG) rate of 20p per kWh at any time of the day. (3) To find out how much you could save with solar, visit the dedicated solar section on our website. Why choose OVO for solar? We understand that choosing to go solar is a big decision. OVO Energy is trusted by over 4 m

1221

2 hours ago

gentlecraigCarbon Cutter****

Smart meters

IHD 3 Been installed and still not showing gas data

Hello I have had a new IHD installed and no data of gas showing just electric and the new IHD is same place ware old one was getting both data. Then engineer restarted the electric computer hub but not the gas hub.

2 hours ago

daisy12New Member*

My account

SSE to ovo final reading problem

Hello I was moved electricity suppliers from SSE to ovo on 8 Aug this year and I’m on a 3 meter reading. SSE sent a final estimated bill on 12 Aug which was inaccurate for 2 of the 3 readings. I entered readings online on 12 Aug but SSE have not altered their final bill and ovo are using my actual meter readings for their opening readings.The end result is I’ve paid for 129 units of electricity twice which is over £30. I’ve live chatted and spoken on the phone to ovo customer service and support team, sent in photos of my meter readings. Also chatted to SSE but they keep passing me back to ovo.How do I proceed from here?

3 hours ago

Ant ovNew Member*

Smart meters

Useage while away

My account is showing that I've used more gas in two weeks I've been away than when I'm at home. The flat is empty so nobody using the hob and I turned off the boiler completely so no usage there. Nothing else uses gas! Any ideas?

5 hours ago

ZedemNew Member***

My Pay As You Go account

Problem with Ovo Payg - transfer not complete still ?

Hello, I was transferred from SSE payg for my electricity, and Pay monthly Gas. My gas account transferred fine back in May but I’ve been told my Payg is still not complete? On SSE there was no way to create a account for Payg, is it the same on OVO? Should I be able to view my Payg along with my Pay monthly account in one place and would the account numbers be the same ?I just want to change my economy 7 Payg to a single rate plan as I’m not making use of the dual plan prices.

5 hours ago

Danielle.LouiseCarbon Cutter*

My Pay As You Go account

Payments declined

33 minutes ago

Paul FonsekaCarbon Cutter*

Smart meters

Why have my daily cost figures on IHD3 changed when I check the same dates a week later?

1 hour ago

NotQuiteAliceNew Member***

Smart meters

Constant Blue Light on IHD Malfunction or?

1 hour ago

daisy12New Member*

My account

SSE to ovo final reading problem

3 hours ago

Ant ovNew Member*

Smart meters

Useage while away

5 hours ago

ZedemNew Member***

My Pay As You Go account

Problem with Ovo Payg - transfer not complete still ?

5 hours ago

Mark PatersonNew Member**

My account

Energy expert visit offer

I have just got an email from OVO offering a home visit to my home for #25.00Did anyone else get this?The link to book the offer doesn’t workThey won’t answer the phone.Has anyone got any idea how you book this offer?

17 hours ago

DundeeboyCarbon Cutter***

My account

download bill

Anyone know when we're able to download the bills again? It's been a while since there has been a problem with downloading it. Last I heard was that there's no timetable for the fix.

21 hours ago

HellyMacNew Member*

My account

Alternative Fuel Payment still not paid

Despite applying for the Alternative Fuel Payment in February 2023, the payment has still not materialised. I did contact the gov.uk helpline in April and was told that my application had been received and that there was a backlog which could take a few months to resolve. Trying to get back in touch but the numbers which I was using have now been discontinued. I have contacted my council (Powys) and am waiting for somebody to call me back tomorrow. Are there still folk waiting or have we just been forgotten?

22 hours ago

Mr JonesNew Member*

My Pay As You Go account

Landlord left with a pre-pay meter

I’m the landlord of a property and my tenant has just moved out. I’ve now discovered that without my prior knowledge or permission, the tenant had the meters changed at the property to Pay As You Go meters. I would never have agreed to this.How do I get them changed back? ( they did it for both the gas and electricity supply). The account was previously SSE and I believe is now OVO.Thanks in advance.

1 day ago

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