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Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

486 topics
8647 Replies

My smart home

315 topics
4907 Replies

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

686 topics
10545 Replies

Switching suppliers and moving home

196 topics
2353 Replies

The Library (archive)

26 topics
209 Replies

CorgimajorCarbon Cutter****

My account

No adjustment to my Fixed Price

I'm paying 47.92 ppkWh on an OVO better energy agreement and was expecting it to fall from today (1st Oct) to something like 34 ppkWh, in line with Ovo's committment to automatically adjust prices as per Govt's Energy Price Guarantee (EPG). However my Smart Meter is showing no change to my unit price. My mother-in-law (who lives a mile down the road) is on an OVO SVR account rate and saw her Smart Meter account price increase today inline with the EPG. Am I right to think the OVO are happy to automatically increas prices, but not so happy to automatically reduce them? Or is this unfair. The fact that they are not keeping customer communication lines open during this change means I am unable to ask them directly. Hence resorting to this forum.

5 minutes ago

WstainsbyCarbon Cutter*

Smart meters

Chameleon In Home Display (IHD) lost connection with smart meters - Any tips to get reconnected?

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WAN red light flashing frequently on the elec meter. (Plus it worked perfectly before). Does the IHD need repairing with the smart meter? Thanks Will

21 minutes ago

CherripieCarbon Cutter***

My account

Why has the EBSS October Payment been credited to my online account?

Hi. Tearing my hair out with confusion! Why has the first £66 EBSS payment of £66 been credited to my 4/9 to 3/10 bill when I pay by direct debit on the 1st of each month and in credit? Advice given previously has suggested it would be paid into my bank account?

45 minutes ago

Desperate sse customerCarbon Cutter*

OVO Newbies

Bailiff visit for an ovo demand but I’m still an SSE customer. How do I get ovo to query the demand and call off the enforcement? I don’t feel safe.

I’m a current SSE customer who was only recently informed by them a few weeks ago SSE that an upcoming migration to ovo was to happen but the letter also stated I was also free to leave and go with a different supplier if I wasn’t happy to be moved to ovo. I am currently over 700 pounds in credit with SSE and I had moved to a direct debit from standing order account back in March 2022. I arranged the direct debit with SSE because I had opened what looked like marketing information from Ovo but found a demand from the saying they had not received by bill pay to and would be taking me court if I didn’t pay. However, knowing that Ovo is SSE’ s parent company I phoned SSE to ask if my standing order payments weren’t coming through ( they were showing on my bank statements as paid)- they said it was because Ovo was going to close that account and I should pay SSE through direct debit instead- so went through that process ( It actually turned out cheaper than what I was currently paying)and

52 minutes ago

jennykennedy7New Member*

My account

When will we get the first £67?

When will we get the £67 energy payment? Has anyone got it yet?

1 hour ago

Ailwyn ReesNew Member*

My account

New Government Energy Price Guarantee

Hello,It’s the 3rd October today. Can anybody provide an answer as to why my first installment of the “New Government Energy Price Guarantee” wasn’t applied to my direct debit that left my bank today?

1 hour ago

andybee55New Member*

My account

Direct Debit review - will the recommended payment amount factor in the £400 government energy bills support scheme?

Will the increase from the Ovo bot on my DD from x to y take into account the governments £400 payments from October.

8 hours ago

JANI1926New Member***

My account

prices problem

Hi everyone. I have a big problem with OVO. Today I paid 70 pounds for my electricity and gas bill and after a few hours they charged me +70 pounds. I see that I have made a bill of around 30 pounds a month because I am away from home all day because of work and they make me pay twice as much.. Last month I paid 100 pounds while I only used 30. Can someone help me.. Thank you

9 hours ago

DBTNew Member*

My account

Can OVO increase my monthly Direct Debit without my agreement?

I have been informed that my DD needs to go up. I want it to stay at the level it is. Can Ovo increase my DD without my permission.

9 hours ago

GaryCarbon Cutter*

My account

Can we get access to the OVO energy online account API to download our smart meter usage data?

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

230

10 hours ago

CorgimajorCarbon Cutter****

My account

No adjustment to my Fixed Price

5 minutes ago

CherripieCarbon Cutter***

My account

Why has the EBSS October Payment been credited to my online account?

45 minutes ago

Desperate sse customerCarbon Cutter*

OVO Newbies

Bailiff visit for an ovo demand but I’m still an SSE customer. How do I get ovo to query the demand and call off the enforcement? I don’t feel safe.

52 minutes ago

jennykennedy7New Member*

My account

When will we get the first £67?

When will we get the £67 energy payment? Has anyone got it yet?

1 hour ago

Ailwyn ReesNew Member*

My account

New Government Energy Price Guarantee

1 hour ago

JANI1926New Member***

My account

prices problem

9 hours ago

MelVNew Member*

Smart meters

Smart meter issue with ridiculous reading

Smart meter issue? Walked passed my mini display on Saturday to find to showing a balance of £40110.34. Normally shows a reading of less than a pound in the morning. Just a little shocked! Has anyone had this issue. Readings are still showing as incorrect since.

10 hours ago

LADYBIRDCarbon Cutter*

Smart meters

Credit appeared n smart meter

I pay for gas and electric on a prepayment meter with a smart meter. Yesterday the smart meter had £33 credit on the electricity and today it has £329. I know we are getting £67 a month for the £400 grant but this is way more. I’ve no idea where this credit has come from. I’ve had no email from Ova about it. Has anyone else suddenly ended up with a massive credit they weren’t expecting?

12 hours ago

LowriNew Member*

Smart meters

has anyone been over charged on eletric?

Im currently on my first month with ovo energy, and not sure how I’ve been using only £1+ a day on electric and all of the sudden I’ve apparently used £35+ in one day and all of the sudden I’ve been using £4+ a day?! It’s only myself who lives at home and never in!

12 hours ago

Arthur LambeNew Member**

The Library (archive)

Contacting OVO and billing question for Sept 2022

As a relative newcomer to OVO (previously with SSE) can someone please explain to me why it is so difficult to actually contact the company. It appears that the only method available is to write a letter; yep, in 2022 the only correspondence they will accept is a letter or phone. No emails apparently; maybe they are afraid of the volume of comments they might receiveIn other business can someone explain why I never received a request for a meter reading nor a bill in Sept 2022? Can I assume that no one else received any of these?

12 hours ago

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