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HiJust switched from boost to ovo. I tend to use the energy app to topup and monitor the credit levels, with were fairly accurate when I used the boost app. Unfortunately, the ovo energy app is, well, bad. I get absolutely no reading from electricity despite the ihd being about 3 feet from the meter, and the gas reading that I do has is from February…Not to mention how many times the topup through the app has failed leaving my money in limbo.
Does anyone know if the long range radio coms in the north of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?Thanks Â
Updated on 22/10/24 by Abby_OVO: What is the Warm Home Discount (WHD)? The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most. The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland. Customers can apply online here.  Broader Group Eligibility Criteria can be found here. We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites.  However, If a customer needs some assistance completing their WHD application please contact our support team.  OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme  Boost Broader Group: https://www.boostpower.co.uk/help/support/how-do-i-
Is there any news about when I might be able to use the Indra app and more importantly lock my charger so others cannot use it (a fairly basic security feature IMHO). Thank you.
Has anyone successfully moved to Economy 10 with OVO and was your experience?A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 week
Why does the app tell me my smart metre didn't send enough data when I can still see my daily half hour usage every day up until now - Sunday?(Just a point out, I have half hourly readings for every day since the beginning which is over a year)Â
My charger worked perfectly with anytime until June for over a year. From June onwards my anytime refund hasn't worked.  I am getting the Charger data error problem in the ovo app!  This has been reported to ovo and ohme. Ovo tech guys did help validate 2 months charging data and thought my integration was broken which was deleted and recreated. Both ends say the integration.looks in place. But I am getting the error message still. Neither helpdesk will reply on why I am getting the error message. I am really frustrated as to why its so difficult to get help on this problem. I have searched for other examples but non of the solutions seen applicable? Can anyone suggest why the data error message occurs even after resetting the connection and both ends say it appears in place but no anytime refund happens?Â
I'm looking to purchasing a VW e-Golf and trying to find out if it's compatible with OVO anytime. I will be using the standard 3 pin charger. I have read conflicting info. On OVO checker it says not compatible but I'm sure someone on the forum said it was compatible. Also the terms and conditions say it is,https://www.ovoenergy.com/terms/anytime Please can someone clarify?
Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data.Â
Hello,Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.Elena Wilson
Just got going with Power Move Flex along side Charge Anytime this morning. I have the Charge Anytime schedule set to max charge of 80% at 09:00. The car has been plugged in since Saturday evening and seemed to be charged to 81% this morning (which I guess is within spec).I happened to go into the garage at lunch time and discovered that the car was charging again. Quick look on the app shows that it has reached 84% and it's still charging at max rate. What is going on? Does Power Move Flex cause Charge Anytime to ignore the max charge percentage?If I understand Power Move Flex correctly, I am supposed to keep the car plugged in as much as possible so that OVO can better decide when to actually charge the car. However, if it is going to keep charging the car above the set maximum percentage, then I don't see how I can keep it plugged in.Â
After filling in the support package form it said I could receive a throw. I have no email confirmation about this. Can I expect to receive one and if so how long does it take to arrive. ThanksÂ
Hello All,Yet more smart meter and connectivity issues. My smart meter had been working perfectly for months and then last Sunday stopped sending any readings to the mother ship. It still sends to my home device and I can get readings, they just aren't being sent to OVO (or picked up by OVO) and nothing is showing on the Hugo app  ​​​​​Has anyone had their connectivity just stop without explanation before. I know it sometimes goes but it has been a week. The man at OVO said I needed to have 30 days off before they looked into it but that seems excessive??! ​​​​​If something similar happened to you, how did it all resolve itself?? Thanks for any inputÂ
Hi,my new OHME Pro which didn’t ever work is now replaced and working. I have questions 😂 however, I just tried to get charge anytime but it tells me my vehicle isn’t able to work with it MG4 so can’t register with charge anytime!   Q1. Is this right? I just put my charger on my car and it’s all reacted but says it’s now scheduled. Given me a list from 18:00 on but my MG4 app is not showing it’s charging and I’m confused (easily done 😂)Q2. Is there something else I need to do?  Imconcerned I’ll get up in morning and it won’t have charged!Â
Hi there-  I’ve purchased tickets to a gig at the OVO Wembley Arena next month and I’m trying to access my tickets on the app -  I bought my tickets through ticketmaster and it says I should access my tickets on the OVO app. When I log into the OVO app it doesn’t come up with my tickets, and when I go to the ‘inking ticket accounts’ tab and enter the ‘add ticket account email’, I never receive an email! It’s not in my inbox or my spam and I’ve tried multiple times - please help!Â
Hi i was a SSE customer but was moved onto OVO during the change over i have not had a problem really until now....every year i apply for the WHD via the online form as i live in scotland and its not automatically done here ...and ive never had a problem with that either that is until i went to fill in this years 24/25 form and i can not get passed the account number..i put my account number in and i get the message "sorry we only supply gas to this account so sadly we can not register your interest in the warm home discount" the funny thing is who am i paying all the money to for my electric supply? If not OVO... and it sure says your OVO electricity account number on my app and smart meter and its the same number i used last year and the year befire etc now it says try your OVO/BST account number ? Can anyone throw a light on this please
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