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MikepCarbon Cutter*

Smart meters

IHD and Meter says I’ve used £2300 of gas this billing period

As per the title my IHD and gas meter are displaying a stupid amount of gas usage (£2302)for the first three weeks of this month. (My total gas usage for May was only £16) In fact £2000 would be approximately 4 years gas usage for my two bed semi detached bungalow. My online account details show a figure which is as expected of £5.13 gas usage for this month. why such a discrepancy ? also my online account shows readings of 5719 have been sent on 20th 21st and 22nd Juneyet my Ihd and meter display 63769.440 under meter reading.i tried querying with online chat only to be told that consumption varies and basically the meter is a smart meter and will be correct. Fair enough if the meter is sending in accurate readings, but if Ovo were to manually read my meter or ask for a manual reading they’d be getting the much higher read. I did ask if the reading on the IHD is converted at some point to the reading they use their end but was told no. My electric meter readings coincide with wh

355

1 hour ago

Blastoise186Plan Zero Hero

Complex meters

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

Updated on 03/06/25 by Abby_OVO Check out our dedicated RTS FAQs page for more information. RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve g

17257414

4 hours ago

EComerfordCarbon Cutter*

My Pay As You Go account

Issue with Pay - As- You- Meter and Seeking Advice

Hello Everyone, I am emailing on behalf of my 19 year old daughter who lives alone and has been experiencing difficulties with Pay As You Go Meter since shifting to this method from pay monthly around 6 weeks ago. Since moving to this method, the consumption of both her electricity and gas has gone through the roof. She is a new build one bed upper flat and to date this month has had to find approximately £150 to ensure supplies. She receives Universal Credit and Ovo are already aware that she is struggling to pay bills. She put £25 on her electricity meter on Monday evening and there was only £5 credit left by yesterday lunchtime ! She is in debt of approximately £513 to the company but has not formally set up any repayment plan to repay this from top ups though I wonder if this is what is happening. She enquired about repaying but was told that the minimum repayment someone could make was £80 per month which is not feasible for her and seems a way for the creditors to penal

595

4 hours ago

Robert44Carbon Cutter****

Smart meters

Smart meter and Flying Lead - Suppliers

I have read about Smartmeter to Comms hub flying leads recently that resolve possible signal issues.Is Kaifa the only Smartmeter that you fit these flying lead to and does OVO supply both for new Northern UK installations ?

John W SNew Member*

I have a Landis &Gyr Smart Meter E470 and have been told by OVO to submit the Smart meter’s readings for FEED-in to the grid from my solar panels. How do you do it? I have tried to find such readings but without success. It seems the Smart meter only registers useage and not feed-in to the grid. Can anyone help me please?

4 hours ago

StarkyNew Member*

Smart meters

No hot water following smart meter installation

HelloA smart meter was installed two weeks ago and since then my overnight Economy 7 hot water boiler has stopped working. Despite asking for an engineer to reattend to check the meter has been installed correctly, OVO have repeatedly stated that I should contact an electrician/heating engineer (not sure which as I am no expert) to assess the issue before they will do anything. I have told them it is their responsibility to do this as the boiler only stopped working after the smart meter installation and I refuse to believe that its break down is an unrelated co-incidence. The storage heaters are working but there appears to be no power going to the hot water boiler as It has two elements neither of which are now working.We have now reached a stalemate and I have had no hot water for over two weeks. I see from similar threads that this is not uncommon and I am very unhappy at OVO’s lack of customer care. Any advice on how to proceed from those who have had similar issues. Thank you.

403

7 hours ago

kayleigh cNew Member*

OVO Live

topping up

Hi I’ve been trying to top my meter up for 2 days and it isn’t letting me threw the app as my card does not work at pay points

303

13 hours ago

CorgimajorCarbon Cutter*****

My account

1 month in credit by 31/03/26, is this fair?

I've recent renewed my fixed price agreement with OVO with a 1 year fix running through to 12 June 2026. My previous agreement would have lapsed prior to 31/03/26, so I was always a bit on the fence with the fairness of the DD calculation by OVO as I figured who could really pin down where variable energy prices and the "cap" prior to this and if I wasn't fixed then 🤷‍♂️. Now however as an OVO customer for 5 years at the same address with a very stable electricity only demand and with a fixed price that goes beyond 31/03/26, I'm questioning the fairness of this DD policy from OVO which is still insisting I have 1 month DD credit by 31/03/26. In the guide it says this date is chosen to take account of uncertain customer demand through the winter period, but I don't think this fair. Is this DD pricing policy driven by the energy regulator or is it just a very blunt instrument OVO has chosen to use to reduce their less reliable customer debt.Finally, do OVO intend to roll this date f

120

14 hours ago

shetlandCarbon Cutter*****

Smart meters

Does a smart meter cut power whilst it does an update ?

Smart meter might be doing an update, the IHD has changed from, showing some stuff, to saying waiting, is that due to an update of some type being in process ? Power also went off for a few seconds at the same time as this new message appeared, coincidence, or expected behaviour ?Smart meter was recently installed, so assume it might be doing some kind of update after a few weeks.

10719

15 hours ago

ColliesRGreatCarbon Cutter***

Smart meters

Difficulty in getting OVO to swap RTS Meter over

Good morning, we have been trying for a few months now to get OVO to change over our RTS meter without success. When the first engineer came out he said he was unable to swap the meter as it required a senior engineer to do the work. Weeks later after much pressing OVO we got a 2nd engineers appointment for them to come out and swap the meter. However when he looked at the setup he also said he was unable to swap the meter, but he provided us with the reason why.It is due to our RTS meter being inside the property beside the fuseboxes and not outside in the white box with the main meter. Apparantly they need an electrician to carry out some work first which the engineer is not qualified to do.It seems ridiculous that after the first engineers visit this was not picked up and was only noted at after the 2nd engineers visit. The whole OVO setup regarding RTS meter swapping seems broken at best. With the switch off date being two weeks away we are no further forward.Following a recent cal

16114

1 day ago

MikepCarbon Cutter*

Smart meters

IHD and Meter says I’ve used £2300 of gas this billing period

355

1 hour ago

EComerfordCarbon Cutter*

My Pay As You Go account

Issue with Pay - As- You- Meter and Seeking Advice

John W SNew Member*

StarkyNew Member*

No hot water following smart meter installation

403

7 hours ago

kayleigh cNew Member*

OVO Live

topping up

Hi I’ve been trying to top my meter up for 2 days and it isn’t letting me threw the app as my card does not work at pay points

303

13 hours ago

CorgimajorCarbon Cutter*****

My account

1 month in credit by 31/03/26, is this fair?

120

14 hours ago

niniadNew Member*

My account

Changing name of account holder - no contact with ex-partner

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

291

1 day ago

Gingernut49Carbon Cutter*****

Electric vehicles

Direct Debit wrong - Car Charging not taken into account!

I’m getting so very frustrated with Ovo after so many years!Every three months or so I receive an email telling me my DD is increasing to an unaffordable amount (I’m a pensioner only on a state pension). I cannot afford a direct debit of £284!!!!!60% of my usage is charging my car!The direct debit calculations don’t take into account my car charging rebate each month.Each time I actually manage to speak to someone my direct debit is put back down to an affordable amount again. I’m always in credit, check my account every day and, if it’s low, I top it up.I’ve written complaining but no-one has got back to me.

516

1 day ago

ConfounderCarbon Cutter*

My account

Live chat bot seems to have been hobbled?

For various reasons, I can only submit meter readings via a live chat with an adviser. You have to go through the bot first. This has generally been relatively uncomplicated. However, on the most recent attempt, several conversations were spontaneously terminated by the bot. I was only able to access a human after giving a false answer to a question about pay as you go meters. Anyone else getting this??

615

2 days ago

Lorna CNew Member**

My account

Increase in direct debits

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?

884

2 days ago

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