Groups
Ideas
My Account
Get a quote
Moving home

Welcome to the OVO Forum

Ask our community

For first-hand experience and advice

Get help with your account

Contact Support teams for account advice

Suggest a feature

Submit your ideas to improve our online tools

New? Get started here

To access community rules, tutorials and meet our top members

Topic groups
Recently active
Questions to solve

Green tech and greener living

All the tech that’s powering your shift to zero carbon

Smart meters

454 topics
9805 Replies

My smart home

493 topics
6775 Replies

My OVO energy

Get help here for your OVO account, your switch, and your supply

My account

550 topics
13760 Replies

My Pay As You Go account

138 topics
1169 Replies

Switching suppliers and moving home

106 topics
1805 Replies

The Library (archive)

33 topics
933 Replies

hillfortCarbon Cutter***

My account

Why am I still getting charged for gas? - My faulty gas meter was removed!

Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.

159

12 minutes ago

elljayNew Member**

My account

FIT payments - how to complain?

Hi, please can you advise how to make a complaint about FIT payments. Thanks

15 minutes ago

MikeMilfCarbon Cutter*****

Smart meters

Switched supplier: Economy 7 smart meter not sending reads and IHD needs re-configuring?

Hopefully theres nothing to be concerned about but…..Had a SMETS2 meter for about 9 months with SEB and its always worked fine, as has the IHD. Have recently been switched to OVO and suddenly Im being told my account is not getting readingsIs there a usual ‘bedding in time’ so to speak? Lights on the meter are all flashing green every 5 seconds, and the IHD usage reading are updating as normalYes I can supply manual readings I guess, but it rather defeats the point Hopefully Im jumping the gun and it will sort itself out, but thought it best to askTIA

17 minutes ago

npirritanoCarbon Cutter*

My Pay As You Go account

SSE-OVO Smart Meter fitted - Off-peak circuit always OFF

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

19 minutes ago

Nighthawk99Carbon Cutter****

My account

Is my Warm Home Discount delayed?

Tonight I've had an email from Ovo telling me that I'm going to be getting the warm home discount.My question is,WHY is there going to be a delay until November ??

23 minutes ago

ajayNew Member*

Smart meters

SSE to OVO migration Issues, Incorrect Smart Meter configuration and Lack of Tariff transperancy

I was migrated from SSE(Standard Economy 9) to Ovo (Simpler Energy - Economy 7) earlier this year. During migration, I recieved a letter stating “We wrote to tell you that we were moving your electricity supply to OVO Energy. Great news! Your move is now complete. With OVO you can expect clean, affordable energy - plus the same great customer service. And you can rest assured that your prices haven't changed as a result of the move, you'll still pay exactly the same.”However, I just noticed that my Ovo Plan has only 7 hours of Off Peak usage. The main issue now is that , All my storage heaters are getting Powered ON by the meter, during Peak tariff hours (1 PM to 4PM and 8 PM to 10 PM this was non-peak hours in my previous tariff ), Which is resulting in heavy un-intended consumption and unfair billing. Will OVO be able to refund this consumption, as METER was expected to work as per the new OFF Peak timings ? Am I entitled for a compensation due to their fault in correctly configur

53 minutes ago

BPLightlogPlan Zero Hero

Power Move

Smart Plug adapters from Power Move - what do you use them for?Blog

Anyone get any of the energy saving kits?The smart sockets /plug adapters in particular.. do you use them?What do you use them for .. or are they in a drawer somewhere?

27913

1 hour ago

mdanhieuxNew Member***

My smart home

AUDI Issues - Charge Anytime

I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4. Anyone else having similar problems?

2 hours ago

Scotia121Carbon Cutter****

Smart meters

Smart Meter Reading

Got up this morning to find my smart meter gas reading was not showing. Heating been on all day but total on IHD is zero. Checked readings on my account but also no readings. Electricity is fine. Will this fix itself or do I have to contact Ovo?

4 hours ago

rvintnerCarbon Cutter****

Smart meters

Smart meter installation problems - poor signal?

Hi there, New to the community but have read numerous posts on this subject and have learnt a lot in the process!Brief history is that I bought an EV, moved to OVO so as to benefit from favourable EV tariff, have been trying to get a Smart Meter installed since May, constantly get fobbed off with e-mails/conversations like the one below and am no further forward. I live six miles from Colchester, not in the NW of Scotland.Aside from the fact that I think the e-mail below is appalling - who is going to understand a mail like this without the technical knowledge required - what I would like to know from the amazing people on this forum is this:Is it so unusual that a T3 aerial would be required for installation (if this indeed is what they mean by “an issue relating to T3 aerial”)? Is this for installer to provide? Could I purchase one so that there would then be one less problem? Is it a genuine excuse to cancel the installation appointment?The mail says that it would require the DC

5 hours ago

elljayNew Member**

My account

FIT payments - how to complain?

Hi, please can you advise how to make a complaint about FIT payments. Thanks

16 minutes ago

npirritanoCarbon Cutter*

My Pay As You Go account

SSE-OVO Smart Meter fitted - Off-peak circuit always OFF

19 minutes ago

mdanhieuxNew Member***

My smart home

AUDI Issues - Charge Anytime

2 hours ago

Scotia121Carbon Cutter****

Smart meters

Smart Meter Reading

4 hours ago

PayasyougoNew Member*

My Pay As You Go account

Nothing works, can't log in online, mobile app not working and now can't top up online.

What is happening? Been moved from SSE to OVO and cannot log in / create account, mobile app doesn't work and now cannot top up online, done twice and now can’t. Cannot reset password, not receiving email with link (checked spam too). Customer service useless if you have enough time to wait. Back to post office to top up before run out of power. Thought we’re in 21st century. The only reason to get smart meter was so I could top up at home. Surely someone was in similar situation so wander how to sort it out painlessly?

6 hours ago

Carole ThomsonNew Member*

My Pay As You Go account

expense of my meter

Help

6 hours ago

mtm81Carbon Cutter*

My account

Shcoking (no pun intended) experience with Ovo Car Charger Team..

I’ve a serious issue with the EV charger (OHME) installed by Ovo in June. It’s tripped out three times recently, and when I stood and watched it do it last night (after a few moments charging), there was a very significant smell of electrical burning from the mini fuse box it's attached to. Clearly a potential fire risk. I’ve tripped out the box again, but obviously it’s still physically connected.I initially speak with Ohme as recommended on the Ovo Charge anytime site. They back-heel it saying originally they can’t find my installation details (ovo mustn’t have sent them to Ohme). I provide them and the pictures requested. Ohme then back-heel it a second time saying that it’s actually the job of the installer (Ovo) to come out.I speak to Ovo charger team who try to back-heel it saying it’s a Omhe issue.(i.e both companies passing the buck)To me it’s clearly an Ovo issue as they provided the equipment AND installed it and until it’s looked it ..I’ve raised a complaint which can

6 hours ago

Shelby76New Member**

My account

transferred from sse to ovo

Hi been moved from ssevto ovo without being advised. Sse still taking direct debits and ovo have no record of my history with SSE and I was in credit for my gas. Now OVO have sent me a gas bill. I have called them but customer service completely useless all I was told I will need to set up a new account,.Where's my payments I've been making to SSE First!!! I have have now moved suppliers thank goodness

7 hours ago

PhilHollingtonCarbon Cutter*

Power Move Plus

how does this fit with using solar pv?

While Powermove plus seems great, I am interested to see how it fits with my solar PV. If peak sunshine is at hours of high consumption should I still time my use for these, or move it back to using the grid? Admittedly these are not likely conflicts this time of year, but in summer…

8 hours ago

JamesonsNew Member***

Smart meters

Moving home into a house previously supplied by EON and has an EON Smart meter

Hi We have just moved home and the new house has previously been supplied by EON as their services provider. The house contains a SMART meter as supplied by EON.We have taken out a two year deal with OVO which I believe includes a free SMART meter and installation along with instruction and or demonstration for useage. I have been told by an OVO consultant that all SMART meters are compatable and that we will be expected to use the EON version (not what is advertised by yourselves) I find this strange that OVO would be happy for me to be advertising EON rather than themselves, however should that be the case and more importantly the main point is that no demonstration or instruction would be offered other than to access this forum? We are new to the SMART meter and would be very keen to learn more. Having looked at the example of one shown on this portal it does not appear to be the same in layout to the one we have inherited?Any advice would be gratefully received.

19 hours ago

Need advice from other members?

Ask your question to our members - they have the experience you're looking for:

Ask our community

Leaderboard - top volunteers

This weekly leaderboard resets at midnight GMT every Sunday. Now's your chance to take the lead!

Show full leaderboard

This weekly leaderboard resets at midnight GMT every Sunday. Now's your chance to take the lead!

Show full leaderboard

Terms & Conditions Cookie settings

Products

Home Energy Plans
OVO Beyond
Electric Vehicles
Vehicle-to-Grid Charger
Smart Meters
Smart Storage Heaters

Resources

Compare plans
Moving home
Refer a friend
Energy guides

About OVO

Our story
OVO Sustainability
OVO Foundation
Careers
Media centre
OVO Group
OVO France
OVO Spain
OVO Australia

Help & Support

Help & support
Forum
Complaints
Emergency support
Security

Core Terms & Conditions
Privacy Policy & Cookies
Modern Slavery Statement
Gender Pay Statement
Field Force Gender Pay Statement
Health & Safety Statement
Group Tax Strategy Statement
Supplier Code of Conduct
Contact us
Emergency
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section)
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section)

OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee

Sign up

Already have an account? Login

Username *

E-mail address * (we'll send you a verification email shortly) *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the OVO Forum

No account yet? Create an account

Username or Email

Password

Please remember my info

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.