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Green tech and greener living

All the tech that’s powering your shift to zero carbon

Greener Living

66 topics
786 Replies

Smart meters

370 topics
7451 Replies

Electric vehicles

117 topics
2079 Replies

Your smart home

94 topics
1731 Replies

OVO Members’ Area

Get help here for your OVO account, your switch, and your supply

My account

417 topics
6802 Replies

Switching suppliers and moving home

139 topics
1595 Replies

The Library (archive)

242 topics
2639 Replies

scot123Carbon Cutter*

Switching suppliers and moving home

Want to join OVO - need to find variable tariff rates

Hi. I am looking to swap energy supplier to OVO as their 1 year fixed rate tariff will be cheaper than with my current supplier when my deal ends later this month. I see with the OVO tariff, that if OVO aren’t able to fit a Smart Meter with 3 months, I will go onto their variable rate. I cannot find anywhere what this rate will be. I would like to find it out just in case I can’t get the meter fitted in time - please can anybody tell me the variable tariff? Thank you.

5 hours ago

JennyfrisNew Member**

My account

increase in dd

Why would Ovo want to increase my monthly DD when I am more in credit than they want me to pay. Tried ringing them also gave number for call back ......nothing am really getting fed up with it all

7 hours ago

12likeCarbon Cutter***

Your smart home

Can I connect my In Home Display (IHD) to my Solar Inverter to show my exported energy?

Does OVO supply a type of In Home Display unit for smart meters which also shows generation from solar panels? Where can I find user and installation instructions? I want to know if there is a meaningful comparison of electricity usage vs generation (including setting FiT rates), and I want to know how it connects e.g. to inverter’s wifi or current clamp onto solar wire.

8 hours ago

PanikosCarbon Cutter*

Smart meters

In-home display showing Gas when I have no Gas

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data.

8 hours ago

Steve mNew Member***

My account

Moving SSE to OVO - Why has my Direct Debit increased?

Why has my direct debit gone up by three times the amount I was paying with SSE

8 hours ago

hoppersonCarbon Cutter***

My account

how much would i be paying if I wasnt on a fixed tariff?

I'm on a fixed energy plan which ends in Dec 2022.Is there a way to calculate what my recent bills would have been if I WASN'T on the plan? Just so I can compare and plan for December....

16 hours ago

Kate BarberCarbon Cutter*

OVO Newbies

Why Is My Economy 7 Night Rate Hot Water Coming On At 3pm?

1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm. 3rd Photo (Middle): Wall Switches For Night & Day Elements 4th Photo (Bottom): My Meter. HelloPlan: 'Simpler Energy Economy 7'.I hope the attachments would show the sort of set-up I have. APPARENT PROBLEMAt the moment my hot water seems to be coming on at 3pm -which seems strange to me - as I thought it was supposed to beonly set to heat between midnight to 7am.By next morning my hot water is not at its hottest.NOTE: My Day Element is switched off. I don't often use this.All I ever touch is the night element re-setter (see 1st attachment). QUERIES: If you cannot help me with the above problem, can you adviseme of anyone who can? Or should I just try to find an electrician?Or a plumber?And do I have a ‘radio teleswitch’ or not?MY WATER HEATERI have an Economy 7 Immersion Heater with a 'day' elementand a 'night' element. Both of these ar

16 hours ago

3PhasesuppliesCarbon Cutter***

My account

Does OVO offer a 3 phase specific plan?

Can anyone advise the standing order charges and Kwh rates for three phase supplies / usage

19 hours ago

Jacko6625Carbon Cutter*****

Smart meters

starting meter readings

Should I get confirmation of meter readings I sent on new account start ?

1 day ago

Simon TateNew Member***

My account

customer complaint

I want to make a formal complaint about their service

1 day ago

scot123Carbon Cutter*

Switching suppliers and moving home

Want to join OVO - need to find variable tariff rates

5 hours ago

JennyfrisNew Member**

My account

increase in dd

Why would Ovo want to increase my monthly DD when I am more in credit than they want me to pay. Tried ringing them also gave number for call back ......nothing am really getting fed up with it all

7 hours ago

PanikosCarbon Cutter*

Smart meters

In-home display showing Gas when I have no Gas

8 hours ago

Kate BarberCarbon Cutter*

OVO Newbies

Why Is My Economy 7 Night Rate Hot Water Coming On At 3pm?

16 hours ago

Awm55New Member*

My account

new plan amounts dont add up?

Hi I’m currently paying £85 a month on my plan which ends next month. The new plan amount is now saying £360 a month fixed for 1 year. I’m in a 3 bed house with 2 young children and seems a huge increase which I’m not going to be able to afford(and frustrating that I have friends in 4 bedroom houses only increased to £165 a month) I’m constantly on hold for hours when calling up and the online chat disconnects me when I mention my concerns so I don’t know what to do?

1 day ago

JrushyNew Member***

My account

balance not updated

Hi hope you can help I joined ovo since feb and all going well, I’ve been sending my meter readings in monthly but this month I have been doing it weekly to make sure I’m on track, and I like the way my balance is updated straight away. This morning I gave my meter readings and although it is logged in readings my balance has not changed or updated the weeks usage in billing, is this normal? Been checking every hour but still no change , thanks

2 days ago

elddisvogueNew Member*

My account

Fix my Tariff or go for the variable?

Hi, My fixed rate tariff is ending on 22/06/22, I have dual fuel, and have been an Ovo customer for many years. I have been offered 2 fixed rate deals, a 1 year, and a 2 year, both of which are much higher than the present cap. I could take a deal, or just let it go to the Variable tariff.My question is though, if I do go to the Variable tariff, will the Fixed rate offers disappear as soon as my current tariff ends on the above date?

2 days ago

pjgriff100Carbon Cutter****

Greener Living

still no FIT payment

We are still with SSE Energy for FIT payment. No word of a takeover or back payment. No money or statement since September 2021 despite submitting readings and a photo of the meter as there has been no two yearly inspection, which is not our fault, as the meter is in an accessible outbuilding. There is no phone number that gets through to anyone who deals with this. It is a disgrace and being ‘part of the OVO family’ has seemingly achieved zilch! In some ways this is theft of green energy isn’t it…taking it and not paying the producer!

2 days ago

thebindasNew Member*

Smart meters

Switch form SSE to OVO billing issue STILL not resolved

Hi Community, Does anyone have a direct contact (email or telephone number) to a person who can actually do something about this issue. After spending about 5 hours collectively on hold I am sick and tired of getting through to the South African call centre who do what they can transfer me then the call drops…. This has happened 4 times so far!?!To any OVO represented reading this, me paying any money is dependant on a complete and total resolution of this issue that has been going on since the 3rd January 2022. Thank you in advance for any and all help given! Justin

2 days ago

Bob1smithNew Member***

Smart meters

Backboard

Who owns the backboard thar the meter and DNO fuse unit is mounted on? I'm being told it is me but the equipment on it belongs to supplier and DNO.

2 days ago

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