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Roof vs Loft insulation - top tips for improving your home's energy eff...

ASK ME ANYTHING

Ask Me Anything with Kaluza's Robin Abraham - submit your questions ahe...

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Are you part of an OVO Smart Home trial? Let us know to get access to t...

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Smart meters, smart homes and EVs

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Smart meters

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Electric vehicles

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Your smart home

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Get help here for your OVO account, your switch, and your supply

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Recently active

Usage not showing on online account - "We're experiencing some issues"

anybody else having problems with usage not showing for the last few days

My account

Article Ask Me Anything with Kaluza's Robin Abraham - submit your questions ahead of our December event

Get your questions in! I’m delighted to announce our upcoming ‘Ask My Anything’ event with Kaluza’s Robin Abraham. RSVP to this event here: Here’s a little bit about Robin: "Hi OVO Forum members, I'm really looking forward to meeting you and taking your questions at the upcoming AMA event in Decem...

Plan Zero Members’ Hub

Why have I lost the electricity information on my Chameleon In-Home Display 3 (IHD3)?

Hello Newbie alert I have read through a number of similar questions / replies but not found any solution to my issue, which does seem to be a common issueAll good till last weekend when we lost electricity display on our IHD3, turned unit on and off dozens of times, sat it right next to electric me...

Smart meters

content_type.label.conversation Bug in My Account->Usage reporting

This is a different topic to a similarly named thread. By way of background I have a passive-class house with small resistive element heating the ground floor wet underfloor heating, all controlled by a home automation system and usage optimised for E7 tariff. All actions are logged to a database,...

My account

Article Are you part of an OVO Smart Home trial? Let us know to get access to the dedicated area

OVO ‘Smart Home Trial’ private area is live! Have you successfully applied to take part in one of our Smart Home Trials? This includes: Zero Carbon Heating Sonnen Battery Trial Powervault Battery Trial Zero Carbon Homes If you’ve had the new technology installed in your house already, we want to...

Your smart home

content_type.label.conversation We all need to do whatever we can to combat the climate crisis - Link to member Blog

I maintain that governments and corporations must do much more than they are doing if we are to have any chance at all of coming out of this in a healthy way.Unfortunately, the big guns are failing us and ignoring the voice of the people (which in my view still isn’t anywhere near loud enough). So i...

Plan Zero Members’ Hub

V2G off with a bang !

Just confirming I have the correct email address for support "v2g@ovoenergy.com", My unit went off with a bang after handshake, late Friday after work ?

Electric vehicles

content_type.label.conversation What's the best Home Energy Storage option for retaining domestic stored solar power in preparation for power cuts?

Due to inept official planning and misguided political priorities there seems to be a consensus that power cuts are more likely than usual this coming winter. In fact. preparation for power cuts was a strong motivation to me for installing extra storage batteries to keep systems operating during out...

Your smart home

I'm moving out - When should I submit my final readings?

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO ac...

Switching suppliers and moving home

Article I think my meter is clocking too fast - How can I test if my high usage is due to a faulty meter?

Your guide to checking the accuracy of your meter: How to carry out a Creep Test, a circuit check and book a Meter Accuracy Test (MAT) Have you noticed a sudden leap in the amount of energy your meter’s clocking? Are you worried that it might not reflect what you’re actually using? We’ve made...

My account

Questions to solve

V2G off with a bang !

Just confirming I have the correct email address for support "v2g@ovoenergy.com", My unit went off with a bang after handshake, late Friday after work ?

Electric vehicles

Cant enter meter readings for Economy 7 - only one rate displayed

Hi - I’ve been with Ovo a lot of years - on economy 7My old meter got changed to a not very smart meter recently, so I still have to submit readings via the website.I’m used to that.However, despite still being on economy 7 there are now no day and night boxes to fill in the numbers. There is only...

My account

Can I turn off the HAN function on my smart meter to stop interference with my zigbee network?

I have 30 or so zigbee home sensors/devices in my smart home network. I discovered when I added a new outdoor sensor and zigbee router near my smart meter that there is interference. Rather than change my home network to another 2.4 GHz channel I would like to switch off the HAN function of my meter...

Smart meters

Using a Nest smart thermostat with an Air Source Heat Pump - What are optimum settings?

Hi there,I’m having issues with Nest turning my heating on early enough. My heat schedule is 21C during the day, 19C from 9:30pm, then back to 21C at 7:30am. My understanding is that overnight the Nest is supposed to look at the temp change to 21C at 7:30am, look at the current house temp, and the t...

Your smart home

OVO Customer Support issue with everything

Extremely dissatisfied with everything OVO so far.An abandoned gas smart meter install due to a serial number mismatch. This was over 3 weeks ago now and I have not heard anything since An email sent to hello@ovoenergy.com to dispute an opening read of my gas from my registered email address only to...

My account

How to connect my Tado thermostat to my Vaillant ecotec boiler? Is it not compatible?

Well not impressed at all with the supposedly super compatible v3+ starter kit.Got to the bit of the instructions for setting up the receiver which requires it to obviously to be wired to something on the boiler/ control centre (in my case a Vaillant ecotec 618 with VR 65 control centre which curren...

Your smart home

why has my IHD stopped displaying any information whatsoever about the smart electric meter?

Last night for no apparent reason, my IHD is no longer showing any evidence of the existence of a smart meter for electricity, even though the gas is still working as expected with both tariff information and KWh consumed.Any ideas out there, before I raise this with support?

Smart meters

Where is my credit balance from SSE?!

Hi, My SSE account has been moved to OVO Energy and I activated my account today 25 Nov 21.I am missing more than half of the credit I had against my SSE Electricity and Gas I should be in credit by £436, my OVO account says a credit of £203 after updating my meter readings.Luckily I have photos of...

My account

Why does OVO over estimate the day or two difference between the actual reading and the estimate on the billing day?

I just received my bill for Oct - Nov, it is done on the 18th of the month. This month I gave my reading on the 17th, OVO go on to add a bit (estimate) to round it up to the bill day, the 18th.I just sat down and calculated how much they ‘estimated’ and it is way off, in this instance we are only ta...

My account

I've got a 2 phase setup with 2 economy 7 meters fitted - How can I enter the meter readings as one night reading never changes?

My elderly parents have a 2-phase system with 2 economy 7 meters fitted.Phase 1 bills both day & night units and phase 2 bills night units only.I cannot get OVO to understand that the day units on phase 2 will always read 1 because this is a night only meter.When I provide meter readings they ar...

My account

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