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Emergency contact information, scheduled PAYG outages, and methods for contacting OVO - (January 202...

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The Archive

1287 topics

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Viv1966Rank 5

Smart meters

Smart Meters and Storage Heating

Hi Everyone,You may remember me from last year i was looking for answers regarding having air source heat pump installed as my oil boiler had been condemnedby our housing association. Well we still don't have a heating system but we are looking at S

GemstonecatRank 1

Faulty electric blanket

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

itslotimariaRank 1

Faulty Electric Blanket

Hi there, I kindly received an electric blanket from Ovo/Exertis but unfortunately it stopped working after 2 uses. Is there someone to contact for a replacement? Thanks!

NKen63Rank 1

Advice needed - planning to upgrade to 3-phase electrics - but I have solar panels (inherited rental arrangement) - what are the knock on effects of going 3-phase?

I'd like to install a 22v EV charger and a kiln at home so it’s probably time for 3-phase electrics - but I have solar panels (inherited rental arrangement) - what are the knock on effects of going 3-phase?Here’s my initial thoughts for things to inv

lm-propertyRank 1

New Meter Connection - Electricity

Hi, I have recently purchased a mixed-use property in Southampton comprising a commercial shop on the ground floor and a self-contained residential flat on the first floor.Historically, the shop and flat had separate electricity supplies/meters, howe

SarahEVRank 2

Ovo charge app not adding my Evec charger

Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this

Bzlambat1Rank 1

How do I submit my monthly gas reading using my account ?

SlowmoRank 1

Working out how to set up the heating in my house!

Morning Lovely people! I have come to ask for some help, I have recently moved into a house with underfloor heating and Solar hot water (only to reduce the time to heat). I am struggling with setting up the controls dispite reading the guides online.

unhappyuserRank 1

How do I get this low voltage error on my smart meter fixed?

When we have high demand in our house (like switching on a shower), the lights go dimmer. Recently our car charger has frequently stopped working saying there is a supply problem. I’ve just discovered that we can see the voltage on our smart meter, a

Cowan63Rank 1

My smart meter has been stuck showing £19.34 last 5 days

Morning I am looking for some advise as my smart meter in my house has been showing credit available of £19.34 for the last 5days and it sounds like it is stuck and won't allow me to top up.I have checked my main power box out side my house and this

Viv1966Rank 5

Smart Meters and Storage Heating

Hi Everyone,You may remember me from last year i was looking for answers regarding having air source heat pump installed as my oil boiler had been condemnedby our housing association. Well we still don't have a heating system but we are looking at S

itslotimariaRank 1

Faulty Electric Blanket

Hi there, I kindly received an electric blanket from Ovo/Exertis but unfortunately it stopped working after 2 uses. Is there someone to contact for a replacement? Thanks!

NKen63Rank 1

Advice needed - planning to upgrade to 3-phase electrics - but I have solar panels (inherited rental arrangement) - what are the knock on effects of going 3-phase?

I'd like to install a 22v EV charger and a kiln at home so it’s probably time for 3-phase electrics - but I have solar panels (inherited rental arrangement) - what are the knock on effects of going 3-phase?Here’s my initial thoughts for things to inv

lm-propertyRank 1

New Meter Connection - Electricity

Hi, I have recently purchased a mixed-use property in Southampton comprising a commercial shop on the ground floor and a self-contained residential flat on the first floor.Historically, the shop and flat had separate electricity supplies/meters, howe

SarahEVRank 2

Ovo charge app not adding my Evec charger

Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this

Bzlambat1Rank 1

How do I submit my monthly gas reading using my account ?

Cowan63Rank 1

My smart meter has been stuck showing £19.34 last 5 days

Morning I am looking for some advise as my smart meter in my house has been showing credit available of £19.34 for the last 5days and it sounds like it is stuck and won't allow me to top up.I have checked my main power box out side my house and this

stevec000Rank 2

Volvo EX40 2026 Cannot charge car using Volvo App with Hypervolt Pro 3 Charger

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via

DknkskRank 1

high usage despite not being at home

Hi, as the title suggests.I just moved to this one bed flat by myself.I actually lived in this flat for a total of 7 days in December, before leaving abroad for work and came back today (3 weeks later). I was checking the usage via the app and for th

DGan1xRank 1

I have a dumb Prepay Meter but have been moved onto a Pay Monthly account

Hi, Thanks for reading. I have a dumb prepay meter, which I have been topping up with the prepay card. However, for some reason, about a month ago I was put on a pay monthly plan without my knowledge. I now owe £97 on this account, even though I have

624

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