Planned outages impacting smart meter Pay As You Go top ups (July 2024)
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RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who helps to run the show on the OVO Forum. I’ve been working with OVO to get the most up to date information possible for you.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out to them here.All caught up? Great, let’s get started on this late
Updated on 14/06/24 by Shads_OVO Update on RTS shutdown: As part of the RTS Project development, we are really happy to share with you our progress: As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period” will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality. The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted. After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. We will continue to update you o
Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993. I have two meters - one for my storage heaters and water tank, and one for standard electricity. I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles. I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.Has anyone else had probl
Hello,The property I bought last year had a THTC meter and storage heaters, so the first thing I did was rip out the storage heaters and pull out the whole heating ring main as part of a full rewrite that was needed. So nothing connected to the THTC meter.I contacted SSE multiple times to try to get an appointment to remove the THTC meter but they kept saying there were no engineers in my area (North of Scotland) to do the work. Tried time and time again, and even got a work order number, but still no engineer. Eventually my electrician just pulled the meter off, taking pictures of course! Still got the meter with all the tags intact, etc.The meter reader was round recently and noted that the meter was gone and took pictures, noted it down in his records, etc. but still got bill with THTC meter estimate.Called Ovo to try and get the meter removed from my account but best they said they could do was to put me on to a single rate tariff.This has been going on for 18 months now. Please ca
Hi, I’m having terrible trouble with OVO. Only went with them as the previous householder used them.Firstly they didn’t set up an account when I phoned when first moving in - wondered why my direct debit hadn’t gone through weeks later. No record of my phone call, giving bank details, agreeing tariffs etc. Secondly they organised a new Smart meter last week and cancelled the day before as they can’t do it as I have economy 10. Nice guy phoned to explain that the customer care team don’t know what they are doing when it comes to accounts with two meters. That’s very true. Thirdly, I phoned today to ask for the ‘third party’ to come and fit a single meter (as the guy last week explained I should ask for) and after 20 mins the customer adviser didn’t have any idea what I was talking about. She said I had to phone DNO?, wouldn’t explain who DNO are and then cut me off. Please help! OVO is driving me bonkers :)
We have just bought a new home in the Highlands and it has THTC supplied by OVO ( previously SSE I believe). For some reason that I don't fully understand it has 3 meters. One standard and two for the THTC.When I contacted OVO to set up my account they were adamant that there was only the standard meter and could only offer me a standard tariff with one rate. So no benefit for the storage heating etc wired up to the THTC.When I signed in to my account it is showing 2 meters the standard and one of the THTC one but all still on the same tariff.I checked with the previous owner and he supplied OVO with 3 meter readings when he left. He also said that OVO were due to change the meters but had failed to make an appointment.My questions are1. How do I get OVO to acknowledge there is a third meter here?2. Shouldn't OVO be offering a tariff for the HTHC set up.3. Can I switch to another supplier with the current set up to get a suitable tariff?4 How do I progress the meter changes and will t
We have a single phase 200 amp supply, which supplies several, all electric, holiday let cottages in Snowdonia.Our current supplier (and previous supplier too) wouldn’t listen to me and when they came to install our smart meter, sent out a normal engineer with a simple 100A meter.The first supplier said they couldn’t help us so we moved to Octopus, who after their failed installation have now given us the run around for the past 5 months. They tell me that they can install a 200A smart CT meter, that will give us access to the agile tariffs that we’re after, but that an external company has to do this (SMS) and that they have no free appointments in our area for the foreseeable future!If we moved to OVO would they be able to install us a 200A CT smart meter? I have read other informative threads on this forum, but they refer to polyphase or 3 phase supplies.Thanks in advance
Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a posit
Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?
Just signed up for Charge Anytime and put my ID.4 charging last night, expecting it to be charged to 80% this morning. Actually its only charged to 39% which is just below the minimum that I set - it was on about 30% when i started charging. So my guess is that its stopped charging as it crossed the threshold to go into lower cost charging cost. This is obvs not what should have happened. Any ideas?
Hi I have a old pipe which is caped off it goes along the garage wall then outside the garage and into the ground it is not connected to anything next to it there is a red box which says oil ? Any help will be appreciated I have included pictures thanks
I’ve hit the power Move targets for a number of months now, and had the emails to confirm this. But I’ve not noticed any credits put onto my meter. I’ve asked OVO via online chat, and they said they can’t view Power move on my account, then fobbed me off with a link to the app , which I already have.Where and when do the Power Move credits get added, and where can I chaeck this for myself please?
I am being bombarded with requests to fit a smart meter. I have a 100kw 3 phase meter with Economy 7. I continually ask the question is there a smart meter available? The answers are incomprehensible and it is clear the question is not understood.
Hi, I have a question regarding my electricity “final bill” from Ovo after moving out of property. The flat was supplied via prepayment pay as you go meter, a smart meter. I had an OVO app where I could always see the balance on my account and always kept it in credit. The last day of my tenancy I took a photo of the meter and it said it was in credit. I always kept it in credit. I never received any bills from OVO. Upon notifying OVO about wanting to close my account with them, I received a final bill where it says that for the past couple of months I had been in debit, and that I owe money. My question is, does the meter not reflect the true amount of the account? Why wasn’t I notified, why wasn’t my electricity cut off if, as they claim, the amount on my meter went into debt? (Which it hadn’t). It seems to me that they’re trying to squeeze a last payment from me. I have a photo of the final meter reading, where the amount of electricity usage is correct, and it says the meter is in
Hello, wondering if anyone can help please! I’ve been back and forth with OVO customer service team trying to set up my account (electricity only).I don’t have a meter in my apartment or access to my meter (readings get sent). However, they said I need a smart meter installed but I’m confused because I don’t know where my actual meter is located and said that, I have emailed the Lettings agency for the apartment complex to see what she says, but my other problem is I can not get any access to my online account. it keeps sending me to a page saying ‘this page does not support pay as you go’ download an app which I have done but sends me back round in a loop as I’m not pay as you go customer.i thought I had officially sorted it all today as a direct debit of £75 has been set up for a 1 bedroom apartment for one person and the man I was speaking with sent a link to my email to complete my online account set up as the apps do not support direct debit and again once I logged in I’m sent to
We’ve had our charger for nearly 5 months and went onto ovo charge anytime end of April. Since having the charger we’ve had numerous times that it fails to charge the car( before and since having charge anytime). Numerous phone calls to Indra who kept telling us it was too high voltage going into the property. Had SP Energy out, who did a 2 week long voltage reading, one week with solar panels off the next week with them on, and yes the voltage was over the allowed 253 for more than 5% of the time. They reduced the voltage going into the house.still having a lot of problems where the charger just won’t kick in at all. Often plug inin the evening, when i get in from work, expecting to charge the car up somtime before 8am the following morning, only to find it hasn’t charged up. I have had to get up on numerous occasions in the middle of the night to get the charger to start, by turning the boost button on and then off and this usually kick starts the charger running (not on boost). Agai
I have tried calling OVO but they have been no help so far.I was with SSE from March 2016 until I was migrated over to OVO in early August 2023. Most of my readings were estimated over this time due to other reasons I can not put in actual readings very often. The actual readings were sent in Oct 2019 and then again in Dec 2022. My bills were then revised all the way back to when I moved to SSE in March 2016. My question is due to Ofgems back billing rules of not being able to bill after a year of the bills date, can SSE revise all of the bills back to 2016? If they are able to do this, why have they gone back further than Oct 2019 (when I put in actual readings then)? How can I get OVO to help with this due to this happening before I was migrated? Any answers would be grateful
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