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Smart meters

455 topics
10341 Replies

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355 topics
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Get help here for your OVO account, your switch, and your supply

My account

741 topics
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Switching suppliers and moving home

191 topics
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The Library (archive)

70 topics
950 Replies

EllieElectroCarbon Cutter***

OVO Newbies

Question about renewably energy

Since theres a few ways of creating electricity like necular and wind power, do you think in the future there be a new way to convert a different type of energy into electricity? Some sustainable like solar? If so what do you think it will be??

2 hours ago

RM84Carbon Cutter*

My smart home

Clashing between Charge Anytime and My BMW App

Good Morning, I’ve recently added Charge Anytime to our account, however as our charger (Zappi v2) isn’t compatible, I’ve gone down the route of linking the Charge Anytime app directly with the car itself (BMW i4), which is where the problems have started. So to provide context, before we added Charge Anytime, I was using the My BMW app to control the charging, preconditioning and vehicle preferences. In my case I had a schedule set up, so the car would precondition the batteries and warm the cabin prior to departure, however since the Ovo app ‘took over’, the preconditioning functionality has gone haywire. It appears that the schedule I had in place (Mon-Fri 7am departure), keeps being replaced with bizarre times of the day and night (I had a random 3am departure scheduled the other night) and no matter how many times I go back to reset, it keeps happening. Somehow the Ovo app is clashing with the manufacturers app and essentially rendering the preconditioning functionality useless, w

3 hours ago

JJ78New Member*

OVO Together

Estimated Bills even when meter reading is sent Why ?

Why ,when it states in the email received each month that to avoid an estimated bill end meter reading in the next 5 days, do I still receive an estimated bill. This estimate is always above my actual usage. I even send a reading in every day of the 5 days given just to try to avoid an estimated bill, this does not work. I telephoned customer service on 2 occations and both times I was promised it would be sorted ou and refund given, NOTHING still a estimated bill. I am on a very limited budget each month as an unpaid carer and this extra is really putting me under stress. If this is a strong armed way of forcing me to have a smart meter you can forget it, I DO NOT WANT ONE RIGHT NOW , GET THE MESSAGE. STOP SENDING ME ESTIMATED BILLS, I WILL PAY FOR WHAT I USE AND NO MORE.

5 hours ago

Jooles07New Member*

Switching suppliers and moving home

meter screen message

I am trying to take a final meter reading before switching to a new supplier tomorrow but my meter is displaying a message (which is incredibly hard to read) and no numbers. Has anyone experienced anything like this?

5 hours ago

adam_millerCarbon Cutter***

My account

When will government support scheme payment be made March 2023?

Good Evening all :) Me and my partner moved into a property on the 17th of February and our account went live on the 25th of February. It is my understanding that we would be eligible for March’s instalment of the government’s energy support scheme payment. When does this payment get credited to an account? We have set up to pay on demand and our billing period is the 25th of each month. Thanks very much.

6 hours ago

LiseCarbon Cutter*

My account

Rebate confusion on account

Apologies if this has already been discussed by someone else, but I’ve only joined today and just need to clarify something. I’m confused about the energy rebates and how they are shown on my account . It says “Refunds”, but then the amount of £67.00 has been added onto my closing balance (debit). Can someone please explain if this is correct?

7 hours ago

MikeySparkCarbon Cutter***

My account

Energy costs no longer showing on my app

Until a few days ago my OVO App displayed both my electricity usage in kWh and the cost of the energy used daily/monthly etc. I was able to toggle between kWh and £ as required, however this feature is no longer displayed and I can only view abbreviated information in kWh only.I have re download the app on both my iPhone and iPad but to no avail. Is there a bug in the app?As I live in a rural area with no gas supply, being able to monitor my usage costs is important. Unfortunately, my smart meter display stopped working many months ago, and despite numerous emails, sending photos and endless phone calls no replacement was forthcoming. Please help, I’m getting very fed-up now! Thank you. 😊

7 hours ago

albayfordCarbon Cutter*

Switching suppliers and moving home

I am a letting agent and am struggling to switch end of tenancy suppliers?

I working for a letting agent. We have previously used a company called Just Move in, to arrange our utility switching. They notify the utility companies of tenancy ending, the details of a landlord for the interim period and then the names of the new tenants. We enter the information they need into a portal. Since the OVO SSE merger, OVO has refused to accept any information, leading to very long phone calls with OVO to try and help tenants and landlord with utility switching. its lke we are stepping back in time. Surely there is a better way for this information to be given to you rather than multiple phones and refusal to do anthing due to GDPR. Please can you let me know when OVO will have agreement in place with utility switching companies such as Just Move In, as the current situation is terrible

7 hours ago

Tatty

My account

Hard of hearing customer - how can I get help from OVO Customer Support? Named contact not able to make changes for me.

My elderly mother is severely hard of hearing and cannot cope with telephone calls now. She officially named/agreed with OVO for my brother to be her representative to deal with her account however he was told on a later call that he cannot discuss/change her direct debit as she asked him to do and that instead my mum would need to telephone(!) to get a WhatsApp number for collections (or whatever the payment dept calls themselves now) to do it herself. The other option offered was for my brother to become financially liable and be named on our mother’s bill. All my mum wants is to do is reduce the new direct debit amount as she is substantially in credit. It hasn’t helped that my mum has been telephoned by OVO since and had messages that she cannot understand and this whole experience has her sick with stress. What part of “cannot hear” does OVO not comprehend? Why can’t her representative actually represent her? We didn’t have this representative issue with a different power provid

7 hours ago

whdickinson6New Member***

My account

SSE to OVO - Why is my opening meter reading and account balance incorrect?

The electricity account was transferred from SSE to Ovo correctly.The gas account began with a wrong “meter” reading, apparently “supplied” by me (which did not happen because I have a smart meter for both gas and electricity!)The result: I am currently “in debt” by a ridiculous amount for gas “consumed” over two days, based on (a) the incorrect meter reading on the day of transfer and the day following and (b) the correct meter reading supplied by the smart meter (which tallies with the final SSE bill).The error was reported on January 25 by telephone. An email acknowledged the problem next day. Since then, the only information I have received is that my gas and electricity charges are going up.Thanks Ovo.How about a communication from you stating that the problem has been solved, the starting reading for my gas meter corrected, and the bills in future will only show that I am in debt to you for the correct amount?So far, my feelings as a new customer is that, if you can’t manage a

201

8 hours ago

EllieElectroCarbon Cutter***

OVO Newbies

Question about renewably energy

2 hours ago

RM84Carbon Cutter*

My smart home

Clashing between Charge Anytime and My BMW App

3 hours ago

JJ78New Member*

OVO Together

Estimated Bills even when meter reading is sent Why ?

5 hours ago

Jooles07New Member*

Switching suppliers and moving home

meter screen message

5 hours ago

adam_millerCarbon Cutter***

My account

When will government support scheme payment be made March 2023?

6 hours ago

LiseCarbon Cutter*

My account

Rebate confusion on account

7 hours ago

AdamjonukCarbon Cutter*

My account

how long does utvtake ti switch from a singke rate tarruf to economy 7

Hi I am trying to switch from single rate plan to economy 7 as I have an overnight hot water heater that won’t heat up / activate without the night time feed ( I have a 5 port smart meter ) I have been waiting 2 weeks now for the account switch and have therefore been without any hot water - I am register as a vulnerable / priority customer due to disability and need the supply fixed asap has anyone else made a tariff change and how long did it take?I called customer support last week and was told there is not time scale set - surely they can’t leave it much longer !

8 hours ago

adam_millerCarbon Cutter***

My account

Why is my bill showing as pending still?

Good Afternoon all, Wonder if someone could help. Our billing period ended on the 24th of March? Yet on the ‘app’ the bill is still showing as pending? How long does the bill take to finalise? We pay on demand. Thanks very much.

8 hours ago

SquirrelgeorgeNew Member**

Smart meters

Shift and Save - smart meter not talking!

Hi All - has anyone else had problems with getting properly compensated for shift and save events because their smart meter has stopped communicating? I’ve participated in all events offered so far and initially everything seemed to work OK. I made a considerable effort not to use any power during the requested time and was happy with the payment made. However, over the past 6 occasions OVO have said they will credit my account based on past usage because my smart meter wasn’t sending them readings. I have queried this with them as their credits are paltry compared to what I would have earned had the smart meter been working, but they say the meter is working OK, and it is just coincidental that it stops talking when I need it to.I do the events because I think they’re important but like everyone I can also do with being properly paid for my efforts.I’d be interested to know if anyone else has had this problem, and what if anything they’ve been able to do about it! Thanks all

10 hours ago

FiredogPlan Zero Hero

My account

Tariff changes 1 April 2023

We know that prices are changing in a few days’ time in view of OFGEM’s revised price cap and the renewed Energy Price Guarantee. Many will have noticed that OVO are now offering a 1-year fixed-price tariff. BEIS published the updated EPG rates on 15 March, so we have an idea of what’s to come, including a potentially swingeing increase in standing charges for the ‘average user’. OVO are supposed to inform customers of changes, giving “reasonable notice in an appropriate form to let you know about the change (reasonable notice being enough time for you to avoid the proposed change if you want to)”. I have yet to see any Price Increase Notification for 1 April, so I have no way of comparing the new fixed-price deal with the standard variable tariff beyond this coming Friday. Does this mean that prices are coming down? Has anyone seen a Price Increase Notification?

11 hours ago

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