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I've Moved Into An OVO Supplied Property and Signed Up - Why Can't I Get Access To My Account?

I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in. I...

My new online account / App / Website

OVO refusing to refund when I'm in credit - why?

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

Direct Debits, payments and refunds

Article V2G Charging/App Suggestions - please add yours!

I thought we could open a separate thread, unless there is one already for suggestions to Kaluza regarding V2G charging. Also we could discuss these suggestions, if they are sensible or not. Here are some of my suggestions, if any of these are already possible, please let me know. when finished exp...

Vehicle to Grid (V2G) Chargers

Questions to solve

Faulty not so smart meter !!!

My statement and charges

Billing has become SO confusing

My statement and charges

How can I turn off printed statements?

I seem to have started receiving paper statements all of a sudden, which I really don’t want. Please can you let me know how to switch these off?

My statement and charges

Just moved into an OVO house - the online form asks for an 8 digit number but mine is a digit short?

I've just moved house and am looking to stay with OVO, when filling in the online form it asks for an 8 digit account number but mine is only 7 long and it won't let me proceed... Any advice?

Moving house

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Not gone Smart yet? Find answers to questions about your meter, readings and more

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Need extra help and support?

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