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Smart meters

482 topics

Home and heating

278 topics

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Get help here for your OVO account, your switch, and your supply

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The Archive

943 topics

fznukCarbon Cutter*

My account

What is the BENEFIT to the customer in getting a smart meter?

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

7 minutes ago

brichardCarbon Cutter*****

Incentivze battery and load shifting by demestic customersNew

I recently has a solar and home battery installation which I am very pleased with. Whenever I mention it to someone they always ask “What is the pay back time?”. This is not something I had really considered so I did a rough calculation which came out at 15-18 years. I think this is a hard sell to someone who considers pay back time to be important.So I thought what could an energy company do that would make battery and solar more attractive while also offering benefits to the energy company and I cam up with 2 ideas that work together: Offer and add on for over night home battery charging similar to Charge Anytime for EVs. Probably easiest just to have an off peak tariff that can be used for battery charging to avoid the complexity of integration with battery charge controllers. I know this is already available but it’s important to work with the 2nd idea. Could be limited to customers registered for SEG. Offer a premium export tariff at peak times say 5pm to 7pm to incentivize load

19 minutes ago

mgboltNew Member*

Home and heating

Continuous White Meter - Do I Need To Switch?

Hello,I hope this is the right place - I have an unusual power meter setup, and I'm trying to find out if/how it will be affected by the RTS cutoff.The main meter is a Scottish white meter, so an Economy 7 type, which was fitted back when we had storage heaters.We were able to fit a heat pump whilst with SSE, and switched over to a 24/7 dual-rate tariff - the white meter was reprogrammed to a fixed rate I believe, and a separate meter reads the heating circuit.I'd asked to switch to a smart meter after being advised that I'll need to with the RTS switch-off, and have an appointment coming up, but the only tariffs offered as choices in the email were Economy 9/10, which would be suitable for storage heaters, but not good for a heat pump and would increase the cost of running it.I'm 85 years old and have poor circulation, so I need to keep the place warm and I'm concerned about the prospect of paying a lot more. The switch-off advice page on homeenergyscotland.org says that "the energy r

162

38 minutes ago

Nell.tieriNew Member*

Extra Support

Are these scam text messages

I keep getting texts saying I owe money - I have never had an account with ovo. Are they genuine?

284

45 minutes ago

TriciaCarbon Cutter*****

General

tariff renewal

My renewal is due next month. Checking online there is an Online exclusive 1yr tariff listed dated 07.09.25, but when I go into my account it is not mentioned. So how can I access the online exclusive tariff to sign up? Anyone know as I'd like to take advantage before it's withdrawn? Tried to phone but of course OVO office is closed till Monday!

Pf2356New Member*

Trying to complete the EV charger survey but cannot switch on the camera and microphone for the walk around video on an iPad. Any help appreciated. Thanks in advance

12 hours ago

Bradley_OVOCommunity Manager

Electric vehicles

Charge Anytime and Ohme integration update: important information for our customersF.A.Q.

Updated on 11/07/25 by Bradley_OVO: We've added new troubleshooting steps below to help you if you're having issues getting set upWe're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology. As part of these improvements, there will be a change affecting customers using Ohme chargers. From 15 July 2025, Ohme chargers will no longer connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too. You’ll also need to use the Charge Anytime app to schedule your cha

11563234

14 hours ago

EdinburghFanCarbon Cutter****

Home and heating

Complex meter: Refused Economy 7?

Hello, we bought our current flat a few months ago and found out that Ovo is our electricity supplier. It is an all electric property, with electric immersion heater for hot water and electric storage heaters. This flat was designed around off peak electricity.There are 2 electricity meters, one so called white meter just for the off-peak circuit (storage heaters plus immersion water heater) and one for everything else, each with a separate MPAN number. The off peak meter turns the off peak circuit on and off, so that water heater and storage heaters only have power at night, it is the RTS type. When we moved in, Ovo created 2 account numbers, one for each meter and put each on the single rate tariff (without consulting or giving options).This means that we have to pay the standing charge twice and we have to pay expensive rate for hot water and heating. I have contacted Ovo multiple times (calls and chat) asking to:have only one account with one standing charge be moved onto some typ

D ManserNew Member*

Why is OVO Energy trying to double my DD when we have proved mathematically that you have already over estimated previous readings. Are the complaints staff on a bonus to give ridiculous answers and ignore facts. Given that OVO Energy has already been fined £2.4m by the regulator will we get compensation for being over charged?

544

16 hours ago

stellio69Carbon Cutter***

Smart meters

IHD dial is showing high usage when I'm hardly using any electricity

My IHD is occasionally showing that I am using a high amount of electricity when I’m using the bare minimum eg cooling fan and TV on standby. I’d expect that when using ‘greedy’ items like my washing machine and tumble dryer. I’ve noticed this happening mostly in the afternoons. The arrow stays in the red or amber for a few minutes before lowering back to green.Is this common? Thanks in advance.

8211

16 hours ago

fznukCarbon Cutter*

My account

What is the BENEFIT to the customer in getting a smart meter?

7 minutes ago

mgboltNew Member*

Home and heating

Continuous White Meter - Do I Need To Switch?

162

38 minutes ago

Nell.tieriNew Member*

Extra Support

Are these scam text messages

I keep getting texts saying I owe money - I have never had an account with ovo. Are they genuine?

284

45 minutes ago

TriciaCarbon Cutter*****

Pf2356New Member*

Trying to complete the EV charger survey but cannot switch on the camera and microphone for the walk around video on an iPad. Any help appreciated. Thanks in advance

D ManserNew Member*

stellio69Carbon Cutter***

Smart meters

IHD dial is showing high usage when I'm hardly using any electricity

8211

16 hours ago

skobz51New Member***

Power Move

Changes to this with the draw may have demotivated some of us. Initially we got significant credit awards. Since the new draw I have won £2 only on a few occasions and on three others got zero even with use of around 5%. Should I just pull out or not bother to try to limit use during the specified window?

jim2500piNew Member*

Hello I am an OVO customer. I am just about to buy a BYD ATTO3. I assumed I could charge at home and take advantage of the Charge Anytime low cost tariff. Apparently the car isn't compatible with this tariff. Does anyone know what options I have? Many thanks, James

161

18 hours ago

SP27Carbon Cutter****

Smart meters

KA329B- Installed on 3 Phase Domestic Supply Economy 7

I have just had a KAIFA SMART Meter Type KA329B installed to replace my old RTS Metet and Time Switch.Engineer said he had no user manuals and could not tell me who would provide them or where I could get them.He switched the power on and told me it would work in exactly the same way as my old meterI.e. My dual tariffs remained the same and that in about an hour from switching ON, I would be able to se the meter readings and my energy usage data displayed.It is now over 24 hours and so far I can only see the display changing with following information onlyLocal Date Local Time +A Value 000005KWh -A Value 000000KWhTowards the bottom of screen there is ‘T1’. With no no other information provided, I guess it represents ‘Tariff-1’I cannot see any actual meter reading values. Also the remote display terminal only displays one usage value whilst I should be seeing two values.Has anyone got any information on workings of this model of SMART meter on a domestic 3 Phase Supply and Economy 7 Tar

19618

19 hours ago

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