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soltaibi1New Member*

My account

OVO keep sending me letters and thereats of debt collectors for debt that isnt mine

Hello there, Since July I have lived in my property and have been paying my bills (both Gas and Electricity) to a company called Better Bills. Since living here I would get letters from Ovo saying I owed them money. Each month I would ring up and say my case and that I’ve been paying my bills to a different company and I’ve been told multiple times over the phone I can just ignore the letters. Back at the start of December I received a letter saying Bailiffs would come to my property and have a writ from the court to take my possessions. I then called up and explained the situation and again was told to ignore all the letters. But now I’ve received more letters from the bailiffs and the final time I rang OVO I ended being on the phone for (in total) eight hours. I was put on hold for three hours at one point and then on my final call back the phone was put down on me. I’ve tried everything I possibly can to clear this debt and the company still won’t budge. Someone please help me?!

8 hours ago

tcoubsNew Member*

My account

missing money

Spoke with sse two weeks ago to be told Im in credit £240 made to move to Ovo and now owing money but not given meter reading and no bill and no money showing , no government money either , said to sse I’ve read about missing money and they guaranteed me this would not happen!! On top of that I cannot call as opening hours 9 to 5 when I am working and if I call in lunch on hold for the half hour and can’t get through , would love a bill from sept when I joined to now with all my readings I have pics and all mine and governments payments

8 hours ago

Walker46Carbon Cutter***

How do I report to OVO that my SMETS2 gas is not working and needs replacing?New

How do I report to OVO that my SMETS2 gas smart meter is not working. It was installed by SSE and stopped showing any gas usage on the IHD from April 2022. It showed a reading of 402 KWh on my bill in May 2022. The gas meter obviously stopped showing any gas usage on the IHD from April 2022. It showed a reading of 402 KWh on my bill in May 2022. The gas meter obviously stopped communicating with SSE then because in August my bill showed an estimated reading. However I dont use the gas for hot water, only for heating, so the outside meter showed 402 KWh on 30 Sept. I reported this to SSE and they amended the reading to 402 and sent me a new bill. I turned on the heating on 3 Nov and the last reading I got on the outside meter is 404 KWh on 4 Nov. After that the outside meter has stopped working and does not wake up when I press Button A. I now have no idea how much gas I am using and find this unacceptable. I reported the problem twice to SSE but nothing was done about it. The smart s

9 hours ago

Dom123New Member*

My account

Amount to pay is incorrect

Hi. I have a problem with my account since the start of the contract. For like 18 months I could not see how much do I have to pay for my electricity (I could see only gas) but anyway each month I paid more than should be enough. That time it was an SSE supplier and I was talking with them over that time multiple times and each time I was told that there is a problem with the account and it’s going to be sorted out. When the supplier changed to OVO I could see I have to pay above £2000 in total but there was no information about which period of time is that for. (only a note that its from Dec to Jan so its incorrect). I contacted OVO and the account was checked again and my balance was in credit. Now, my account again shows that I have to pay above £2000 which is incorrect because I have paid regularly a direct debit and it’s impossible to use that much of energy. Again I spoke to OVO and I was told that there will be a further investigation which can take up to 14 days but I received

10 hours ago

LoopmothCarbon Cutter*

Show the OVO account number on all pages of the online accountOpen for votes

When signed in, can the account number be displayed on all pages, in the top right corner so when calling or using chat it can quickly be referred to or copy/pasted without searching.It’s difficult to remember where it is, even with spending more time engaging with this website than ever before.

10 hours ago

Tim_OVOCommunity Manager

My account

Want to try out a new billing experience?RESEARCH

Updated on 10/10/22 by Tim_OVO: Just so you know, we’ve closed the ‘opt in’ stage of this test, but the new design is now rolled out to 50% of users. We’ll be monitoring how it goes, making some improvements, and then all customers should see the new design at some point soon. Let us know what you think if you’re new to this billing feature in the comments below! We know that it’s more important than ever to understand your bills and how much your energy is costing, so we’re testing out a new design for the billing history page on our website. All you need to do is log in, head to billing history, and look out for this option. Select ‘See the new design’ Once you click ‘See the new design’, you’ll see a redesigned page that we hope makes your bills easier to understand. While we’re running the test, you’ll still be able to switch between the old design and the new one as much as you like. We don’t want to influence your opinions too much — it’s great if you can discover how it works wi

36920

11 hours ago

TechnophobeCarbon Cutter*****

My account

Raising a gas meter from ground

Hi,I have a partially submerged gas meter outside I want raised to protect against future flood risk. Can OVO do this free of charge as it is a betterment or resilience measure?What/who would be involved?Many thanks.

11 hours ago

JanniCarbon Cutter*

My account

SSE to OVO

I am having real problems since the switch. All my previous credit has disappeared and they say I owe over £1000.On the day of the move across from SSE 5th Jan, I apparently used £1032 of electricity. It’s consistently approx £ 7 per day. Online chat have abandoned me. Can anyone please help.

11 hours ago

JGANLEYCarbon Cutter*****

Would you like to see a new bill formatNew

Would a change in statement/bill format be more straightforward to calculate for many.Below a copy of last bill:- Below an alternative, simple addition/subtraction:-Below an explanation of above:-

11 hours ago

Hd92New Member*

OVO Together

Energy support scheme money being paid to bank but deducted from Ovo balance!!!!

I've just logged in to my account for the first time in a while, because the balance quoted in my email seemed way off, so I've been going through my bills. I only joined ovo in august so it didn't take long).I've discovered that the £66/£67 that gets paid in to my bank account, has then been deducted from my balance in my ovo account. I've had 4 payments totally £266 from the support scheme. I also have a deduction on my bills each month, which is then charging me that same amount, so I am paying for my own refund and therefore not actually getting a refund. I've gone though and added all of my payments and deducted all charges, and my balance is exactly £266 less than it should be. Its not a refund if I'm paying it to myself!!!!! I suggest others do the same, because I doubt I'm the only one paying themselves. Will call Ovo on Monday to sort this out. Screenshots attached. First bill was Aug-Sep. My balance after my latest bill should've been -£20.43 but is actually -£286.43 because

12 hours ago

soltaibi1New Member*

My account

OVO keep sending me letters and thereats of debt collectors for debt that isnt mine

8 hours ago

Dom123New Member*

My account

Amount to pay is incorrect

10 hours ago

TechnophobeCarbon Cutter*****

My account

Raising a gas meter from ground

11 hours ago

JanniCarbon Cutter*

My account

SSE to OVO

11 hours ago

Clairesellars1Carbon Cutter*

OVO Newbies

compare usage

My SSE bills had a graph that showed last years usage for the billing period compared to this year. I can't find this on my OVO bill where can I find it?

14 hours ago

MysteryNew Member*

My account

bill wrong

Every month I'm getting more in debt despite paying more than we are using. Nobody can give me an answer & now I see ovo have disabled the email address I had been communicating with. Utter joke! Last person I spoke to assured me I was over £300 in debt as it was just before my payment was due to go out & that everything would work itself out. Less than a month later I'm £430 in debt. I was £150 in debt on the 12th of December. There must be a glitch I'm not using that much!

16 hours ago

VirgaudasCarbon Cutter****

My account

top up my balance using sse card

Hi everyone, Does anyone knows why I can't top up my account balance or in other words smart meter using SSE's card at paypoint kiosk? Is it because I am still with SSE? Thanks for answer. Best Regards,Virgaudas

19 hours ago

anowaksNew Member**

Smart meters

smart meter doesnt work

HI. SSE transferred me to OVO. I did not received any information about it. I realised i am not customer for sse any more when i tried to top up my smart meter online. I woke up in the morning and on my account was only 40pence, when i know i should have about £70. i called to sse they transfered me to ovo. Guy over the phone helped me with my online account which i actually cant use it because i am on pay as you go. i dowlonad ovo top up app and still when i am trying to top up all my transactions are diclained. i called once again lady over the phone told me i might have problem with smart meter so she will arrange enginner who never showde up. i am trying to call to ovo also on the whatsapp and chat and they just transferring me to other team but i am like 50minutes on the chat. i cant top up my smart meter. i am almost without energy. and this is super weird because once i am having 40 p, later 2 hours later i hve 60 pn, and 5 hours after i have £2,50. Next day i have again 40p on

20 hours ago

sweetnoeliNew Member*

My account

major Issues

We have a major ongoing issue and have lodged a complaint, how do I contact the complaints department when I work 7am-5pm??

1 day ago

Karen78New Member***

My account

OVO not taking a direct debit

Is it just our account or have anyone not had there monthly direct debit taken out on the set day ? Has OVO refunded money back to anyone else leaving there account in debt through no fault of there own ? This has been raised with OVO Energy on several occasions but they seem slow on coming up with a resolution too what happened there end. A complaint has been sent 48 hrs ago but haven't had a acknowledgement email. Thanks

1 day ago

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