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Smart meters

452 topics

Home and heating

323 topics

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My OVO energy

Get help here for your OVO account, your switch, and your supply

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The Archive

778 topics

HallokathCarbon Cutter*****

My account

cant access ovo app

Can’t log into the ovo app even though I have a ovo account.

6511

8 minutes ago

Tbeaumont1New Member*

General

My previous energy useage has increased on the OVO app

I checked my energy usage frequently but when i checked today all my old usage bills were a lot higher it previously said i was spending about 1 pound 40 a day now it says for the same day i spent 3 pound 25 how can the usage change on a previous date and it has done that for all my old usage

454

13 minutes ago

Peter EPlan Zero Hero

Home and heating

A Study into the Economics of Solar Panels and a Home BatteryBlog

This has been a subject that I’ve wanted to investigate for some time because I want to know whether getting solar panels or a home battery was worthwhile in terms of a good investment. However, the subject is very difficult to analyse and it was going to take some effort to untangle this particular Gordian Knot and I wasn’t sure if the effort was going to be worth it. I figured that solar panels would most likely be a benefit. I saw a home battery as being ‘parasitic’ on the solar panel scheme in that it doesn’t generate any power in itself and probably wouldn’t return the value invested in it. It’s also difficult to analyse but I’ve finally convinced myself that I want to know the answer and that is why we are here. Solar Panels – These provide power during the year. They have an average installation cost and a yearly output related to the installed peak power. Anything produced over and above what is required in the house at the time can be exported as a Solar Export Guara

945

1 hour ago

supercitybityCarbon Cutter*****

OVO Beyond

Beyond SEG

Whilst looking at renewing contracts/ suppliers I was weighing up SEG options and saw that OVO offer 12p/kWh for beyond accounts.I've been getting 4p/kWh for the last few years and would like to get the 12p.I have beyond already, so what is this process to move over to this better paying SEG arrangement?

Alex299New Member*

dspinks41Carbon Cutter***

My account

Direct Debit - RIP Off

Ovo is proving very difficult to deal with in order to get my Direct Debit at a level where I do not build up a huge credit through the Summer months …. we also hear that energy costs will decrease shortly. I have decided to cancel my direct debit and pay monthly by bank transfer/card payment on receipt of a bill. This means I only pay for the energy I have actually used …. if you speak to Ovo they try and encourage you to have a Smart meter installed which I certainly do NOT want. I would rather pay a small additional amount and have control over my finances …. David Spinks

333

3 hours ago

Elwell1624Carbon Cutter***

My account

Gas meter fiving false readings

OVO have now admitted that our gas meter has been giving false readings and are investigating our payments for the last 15 years! We have been paying a substantial amount in bills for years and have been complaining and have been ignored.Over the last 6 weeks, they have replaced the meter discovered it was faulty and overcharging us but they have also lied to us, promised us phone calls and cut us off when discussing online. The customer service is horrendous. They have paid us an interim compensation of £180, but the treatment we have received has been disgusting. No one knows what they are doing and I don’t think we have received the same information twice.We have made an official complaint but heard nothing yet, that’s been 2 weeks and we have only received the generic email response.Has anyone got any advice please.

232

3 hours ago

SarahJoNew Member***

Power Move

Power Move not showing in dashboard, when will this be fixed?

I have not been able to see my power move score in the dashboard since it changed scheme. I am active and I have half hourly readings.

2388

5 hours ago

HallokathCarbon Cutter*****

Smart meters

smart meter

I got a smart meter fitted today but it will not let me navigate with any of the buttons, displaying say there’s a new message but can’t read it.

453

5 hours ago

luckybob990New Member***

Electric vehicles

Charge Anytime not working in smart mode

I don't seem to get my Indra pro to smart charge my BMW for the last 2 days . It seems to connect and shows waiting to charge Via the app but after leaving over night it didn't charge. I can boost charge it via the app so I don't think there's a communication problem . I'm not sure what's going on as it's been working for months with no problems. Tried a reboot etc to no avail. Any ideas ?

242

16 hours ago

HallokathCarbon Cutter*****

My account

cant access ovo app

Can’t log into the ovo app even though I have a ovo account.

6511

8 minutes ago

Tbeaumont1New Member*

General

My previous energy useage has increased on the OVO app

454

13 minutes ago

supercitybityCarbon Cutter*****

Elwell1624Carbon Cutter***

My account

Gas meter fiving false readings

232

3 hours ago

luckybob990New Member***

Electric vehicles

Charge Anytime not working in smart mode

242

16 hours ago

LMacCarbon Cutter*

Electric vehicles

can i add chargeanytime app to 2nd mobile?

New user, working well with the charge anytime app on my phone but hubby wants the app too so he can decide if/when he needs an urgent charge, when I am at work or unavailable. We keep getting an error message saying account details are not recognised, when trying to login via his phone, when we are absolutely inputting these correctly. Any ideas?

544

16 hours ago

AnotherDaveNew Member***

Power Move

Problem rejoining Power Move

I originally joined Power Move when I had my smart meters installed back in no November 2024. everything worked fine and I had notifications for my power move ticket entries each month. from start of April the %age of my usage between 5 and 7pm stopped updating, always showing -%. So I left Power Move in middle of April and rejoined a day later. Now my power move status is stuck at “Updating your Smart Meters for a few weeks now is this normal?

1405

1 day ago

MAG1036Carbon Cutter****

My account

FIT payments

We submitted our FIT reading at the end of March. We have recently had an email from OVO about a mistake yet it still says payment in four weeks. It was not our error and I expected payment at the end of May. Or will it be paid in the middle of June? Ovo pay a lot later than SSE used to do.

481

1 day ago

miss_foxtotumNew Member**

Smart meters

Smart meter installation when THTC meters are separate from RTS and consumer units

We are in a load-managed area (MPAN17) with a two meter THTC setup, so we have waited patiently until OVO told us they could replace our meters. We have reached that happy time, but I am concerned that the physical arrangement of our supply is going to cause problems.We have an external cupboard containing the two meters, fuse and isolation switch on the west wall of our granite cottage. The RTS unit and two consumer units are inside, mounted just above head-height on the east wall. Said walls are nearly a metre thick but the RTS clunks away quite happily.We have phoned OVO and were expecting a callback from an engineer. When that didn’t happen the second adviser we spoke to said we needed to contact the DNO and have the meters moved. That really sounds wrong, so can anyone suggest how a smart meter install will work for us? Pictures should be attached. Apologies for the spiders webs.

471

1 day ago

calvinm518Carbon Cutter*

General

Gas Usage Seems Too High – Need Help Understanding My Bill

Hi everyone,I’ve just received my latest gas bill and I’m really confused by the usage.My meter reads directly in kWh, and the readings were: 2 May: 73367 15 May: 73584 18 May: 73614 That’s a total usage of 247 kWh, but my bill says I’ve used 2776.16 kWh, and I’m being charged £161.35 before VAT.I’m not sure where the 2776 kWh figure is coming from when the difference between my meter readings clearly shows just 247 kWh used. Has anyone else experienced something like this or have any idea what could be going on?Would appreciate any advice – thanks!

15412

1 day ago

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