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Smart meters

490 topics

Home and heating

359 topics

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312 topics

My OVO energy

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My account

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Switching suppliers and moving home

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The Archive

714 topics

bsmitherNew Member**

My account

Transfer of account

Following an online transfer request, my gas and electricity accounts were transferred over from British Gas (official transfer date was the 15th). However, when I try and log in to OVO I get the error below. Customer support say that this is because my account transfer is still being completed but the message doesn’t mention that at all.Has anyone else had this? Do I really have to wait 6 weeks before I can even log into the OVO platform or is something else going on? Many thanks, Ben

2 hours ago

SkamanCarbon Cutter***

My Pay As You Go account

why am i getting a bill when im a pay as you go smart meter customer

Hi Hoping someone can answer this query for me. Just received a bill from OVO, was transferred to them back in November from SSE, (pay as you go), not my choice didn't know until I received a letter informing me of the change, saying I owe them £573. Even though I am on a pay as you go top up smart metre ALWAYS IN CREDIT and like a lot of customers on here I tried contacted the various so called customer service department and was hung up on or had no clue how to resolve the issue.I've read on this forum and other Internet websites this dept as I understand what OVO says comes from migrating debt from SSE.I've been in the property for a few years now, when I first moved in, energy supplier SSE there a was a £30 dept on the metre from past resident, which I cleared and was later refunded, a new meter reading taken and tarrif set and regularly topped up never in debt. Being a new customer I contacted OVO to make sure the meter reading was correct, I was on the correct tarrif and everyth

9111

2 hours ago

Blastoise186Plan Zero Hero

Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

Updated on 14/11/24 by Abby_OVO Check out our dedicated RTS FAQs page for more information.Updated on 10/1/25 by Blastoise186Updates to Load Managed Areas have been added RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who you’ve maybe seen helping around here. I’ve been working with OVO to get the most up to date information possible for you and they’ve passed over the following helpful updates and details.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what

15458393

2 hours ago

jillhodges55Carbon Cutter*

Electric vehicles

Hyundai Kona issue

Since using Charge Anytime with our Hyundai Kona (2022 model) we have had an intermittent problem in that the 12v battery discharges while charging the main battery from our home charger, a Pod Point. It happens randomly but never when using public chargers. We purchased a new 12v battery after the first occurrence and the car has also been looked at by the Hyundai service team but they could not diagnose a fault with the car. We are therefore wondering if the issue may be related to the App. We have noticed that on some occasions, the charging (always at night) stops and starts up to 14 times. Any help or suggestions would be great, the car is proving to be unreliable and if it is the App, we need to think about changing our energy supplier as we don’t want to have to go back to paying a higher tariff.

719

3 hours ago

Rob1962Carbon Cutter****

Smart meters

Why have I been billed for a gas meter that is not connected?

I have been sent a gas bill for £180 my gas meter has never been contacted and no pipe work has ever been contacted to the flat

14921

3 hours ago

wkeithgCarbon Catcher*

Smart meters

gas meter battery low

Our gas meter is showing a message that implies the battery is failing. How long before the gas stops? OVO say the next appt to replace it is 2 July! Should we be worried? Will gas cut off at some point?

425

4 hours ago

SassiemCarbon Cutter***

Smart meters

New smart meter causing borehole to use more than double the amount of energy as before

Hello! I’d really appreciate any input anyone can give. My late mums house had water supplied from a borehole. The three phase supply that is used to pump that water to Mums house (and 3 others) was linked to my mums domestic account. In order to see the house I had to have a separate meter put in, to move it from the house. The three phase used to used about 1200 kWh per 6mths. The new meter is now reading usage of 2800 per month! It seems like the meter is constantly supplying electric rather than just when water is being demanded.I’m trying to get my electrician back but it’s taking time.Any one got any ideas please? I just can’t fathomhow the usage can be so high and it’s really worrying bearing in mind in currently having to pay it. thanks!

12815

4 hours ago

OldlawNew Member**

Electric vehicles

Failure to fully charge on set time.

My charge anytime is set to stop at 0700 every time I use it. Lately the charge stops short of the full charge, leaving me to have to restart it. Last night I plugged in at 20.45 for a 0700 start but it had only reached 75% and I had to restart it to get to the 80%, which it is usually set at. Any information to resolve this problem would be greatly appreciated. Thanks

181

7 hours ago

Ben_OVOCommunity Moderator

Electric vehicles

Important news for Indra charger owners - it’s time to set up your new Indra appNews

If you own an Indra charger, you can now update your EV charger apps. This is because from 8 May 2025, the access to the current Indra web app will be gradually phased out.The new Indra mobile app will work seamlessly with Charge Anytime, allowing you to keep all the great features. Like your discounted smart charging rate, and being able to lock your Indra Smart Pro charger. Please follow the steps below so you can successfully migrate your Indra app. Step-by-step guide 1. Set up your charger on the Indra mobile app (you’ll need to be near to your charger)Download the Indra app on the App Store or Google Play, then create an account Set up your vehicle Add your charger - on the ‘Schedule’ screen, select ‘No schedule’ Choose OVO as your supplier Update your charger if prompted, then click finish 2. Pair your charger with Charge Anytime Download the Charge Anytime app (if you don’t already have it) on the App Store or Google Play Follow the instructions in the Charge Anytime app to l

99853

8 hours ago

kirsmithNew Member***

Home and heating

rts replacement - raising complaint was no help

So, further to my previous conversation, I raised a complaint about the fact that I got lots of visits but got no actual work done because my rts meter is above my stairs and needs a ladder or platform for access. The lass on the complaints line basically said all she could do was repeat all the details of the issue already recorded from visits 1, 2 and 3 and book another visit. So, morning of 4th visit the engineer called to say he couldn't do the work as he had no equipment and no 2nd person, so he was going to raise a second complaint, and speak to his boss as OVO would have to sort something out. 20 days later, all I have is a leaflet through my door saying I needed to book an appointment. Not anything to do with previous visits, just the implication that they'd never heard from me at all. So, OVO, will you please sort this out, contact me for an appointment when you have arranged to get someone who can do the work, with the necessary equipment and not yet another lone person w

bsmitherNew Member**

SkamanCarbon Cutter***

My Pay As You Go account

why am i getting a bill when im a pay as you go smart meter customer

9111

2 hours ago

jillhodges55Carbon Cutter*

Rob1962Carbon Cutter****

Smart meters

Why have I been billed for a gas meter that is not connected?

I have been sent a gas bill for £180 my gas meter has never been contacted and no pipe work has ever been contacted to the flat

14921

3 hours ago

wkeithgCarbon Catcher*

Smart meters

gas meter battery low

425

4 hours ago

OldlawNew Member**

Electric vehicles

Failure to fully charge on set time.

181

7 hours ago

kirsmithNew Member***

Home and heating

rts replacement - raising complaint was no help

130

9 hours ago

LeonsteCarbon Cutter*

My account

Billed Under Wrong Apartment for a Year – Need Urgent Help

Hi everyone, I’ve just discovered that I’ve been paying OVO energy bills under the wrong address/account for the past year. My actual flat is Apartment 13, but the account I’ve been paying for is Apartment 14. I always found my bills unusually high—even when I was away from the flat for a whole month with everything switched off. Today I noticed there are two account numbers linked to Apartment 14 in my OVO app, and none for Apartment 13, which confirmed my suspicions. Has anyone experienced something similar? What should I expect from OVO in terms of resolving this and possibly getting a refund? Any advice would be really appreciated! Thanks in advance!

556

9 hours ago

JohnH68Carbon Cutter*

Smart meters

is our Landis+Gyr meter 5246C affected by the RTS shutdown?

I’m an OVO customer who has a Landis+Gyr meter 5246C installed in 2012 by the then energy supplier SSE.We are on the Economy 10 electricity tariff. Heating and hot water is generated by an 11.2kW Ecodan Heat pump which runs on electricity. We have an underfloor heating system. is our Landis+Gyr meter 5246C affected by the RTS shutdown?

1126

22 hours ago

shetlandCarbon Cutter***

Smart meters

Is there an EE cellular smart meter model that can be used in a household with storage heaters ?

Where I am ( Unst Shetland. ) we can only get a fully working EE signal in the house ( And that is with the aid of a signal booster. ) and I doubt we will get an Arqiva signal, since my understanding is that the nearest mast that supplies it is the Bressay Transmitter, which we cannot get a TV signal from as there are 2 big hills in the way. ( Unless I have an aerial some 200ft high, I’m not going to get a signal, no matter how big a booster I have. )I heard the other day there are some new smart meters that out operate using O2/Vodafone SIM’s, and a google search tends to indicate that they are not designed to work with EE, is that the case ?

18113

23 hours ago

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