My account

So in the last couple of months my bill appears to go up very quickly for reasons I don't quite understand I have attached a couple of screenshot to illustrate this in the first 1 you should see an average of £7-£8.per day,but a couple of days later it shows an average of £16ish,granted its been colder so my heating has been on much more but the change makes budgeting for my bill very difficult,this has been happening for the last 2 or 3 months Any tips or pointers on how to keep better watch on what's happening would be much appreciated 

For the past 3 months my bill (Economy 10) has been wrong when it comes to Off-peak energy. Peak energy and Standing Charge are spot on but Off-peak is out by a few pence. Like this:Off-peak energy use 1694.781 kWh at 22.06p £373.95Peak energy use 261.497 kWh at 27.14p £70.97Standing charge 30 days at 59.00p a day £17.70The Off-peak should be £373.87.  There must be a glitch in their software because two specific figures when multiplied gives only one answer!  Anyone else noticed this?My emails to OVO haven’t changed anything so my hope is that a Mod here has access to someone who can actually identify and fix this issue.

I was very concerned to receive "confirmation" e-mails from OVO this morning announcing my direct debit will increase automatically next month by £16 per month. This is a 25% increase! I only use roughly 50% electricity and so am roughly 50% in credit at the start of each new period. When I go into comparison with other similar properties, my usage is vastly less. Given we have been and are now in the coldest period and I am still in great credit, I'm furious to see such an increase especially as we start to enter milder conditions as this increase comes into place. 

OVO energy are calculating direct debit amounts based upon having one month's worth of credit half way through the March to April billing period, the 31st of March. This will lead to excessively holding on to customer's money as this demands a large credit balance at a time of year when your credit amount will be lower and a time of month in between billing periods where they will have deducted 2 weeks of usage from your credit balance as well. Not sure if this can be challenged? They are calculating a £300 a month direct debit on my account, £3,600 a year which is £1,700 more than the energy I used in Jan 25 to Jan 26. My average monthly usage for Jan 25 to Jan 26 was £160 a month. What point is a direct debit to smooth payments across the year if it’s higher than your monthly winter usage?! My usage in the winter is approximately £240 per month then around £80 in the summer! I was £150 in credit at the end of the last billing period, this will probably drop to around £80 at the mi

How do I submit my monthly gas reading using my account ? 

Hi, I have recently purchased a mixed-use property in Southampton comprising a commercial shop on the ground floor and a self-contained residential flat on the first floor.Historically, the shop and flat had separate electricity supplies/meters, however the previous owner disconnected the flat meter and combined the flat supply into the shop meter. I now need to reinstate a separate supply for the flat so it can be let independently.All wiring is still in place and the local DNO (SSEN) has confirmed there is a pre-existing MPAN for the flat which is currently showing as de-energised on the national database. SSEN have advised that this MPAN can be re-used and that I should contact OVO Energy (as OVO are currently listed against that MPAN) to arrange: re-energisation of the supply installation of a new meter However, I am struggling to f

Was informed that a refund was on its way 9/12/2025. This will be in your chosen bank account in 10 working days or less. It’s now 15/01/2026 and still no refund. 

Hi, Thanks for reading. I have a dumb prepay meter, which I have been topping up with the prepay card. However, for some reason, about a month ago I was put on a pay monthly plan without my knowledge. I now owe £97 on this account, even though I have kept my prepay meter in credit.I have also had a letter asking me to book a engineer visit to look at my gas meter. When I tried to book the visit, I explained the situation to the customer service team, and was told to ignore it and send pictures of my gas and electric meters over email - they would then verify the meters that way. I have done this, but I have received no follow up email, and no action has been taken regarding changing my account back to prepay. How do I get my account back to just prepay? Thanks in advance.

I had a default of £1,775.85. I paid that today in full by bank transfer. When will that be updated to 0 balance and settled? I'm in hospital and never check my credit file until recently, so I'm paying my defaults off.

Why has my online account lost my meter reading history for my non-smart gas meter?I note that the font has changed on the entry page, so OVO must have made a change to this feature and now that they have made that change, my previous readings have all disappeared.Is this a bug, or a new feature?Do other people see this issue? 

After being moved from quarterly to monthly billing last year, I usually receive an email showing the amount to pay shortly after the bill end date each month, after which I proceed to pay.  However, I have not received the usual email last month, even though My OVO account shows the bill available for the corresponding period. When I was on quarterly billing, the OVO customer service team confirmed that I only had to pay after receiving the ‘Your bill is ready’ email (every 3 months), even if My Ovo account showed interim bills available. I’m not sure if this still applies now or not.

Hi. Hopefully I can get some advice from here. We moved into a new home (rented property) 3 months ago. Told we will be with Ovo and have been unable to change supplier because of the type of meter installed. I've had conversations with Ovo customer service (not great) and got nowhere. The meters don't send readings and were constantly getting changes in bills through the month. One day it was £41 in credit then its £117 in debt the next day. We send readings every month so far, and every time im told were using alot less than expected. Also been told we cant get a smart meter on out account. Also the meter readings never change, its constantly been the same number since we moved in. Tia 

Forgive what must be a rather strange question, from two, completely at a loss, octogenarians.We live in a two bed flat in a protected environment, which was built in 1992.The flat uses electricity only:Heating, rads, immersion heaterCooking, microwave, hob, ovenWasher/DrierLighting - all low energy bulbsShower, towel railsTV, computer, BBI make a point of lowing heat settings and turning off heating in rooms not in useOur bill for electricity has skyrocketed, now at over £812 in debit, with a suggested increase to a monthly  DD to £431 to achieve a year end balance.We are also now informed that we are using 103% more than other similar properties, how can this be?Any thoughts/ suggestions would be greatly appreciated. 

3 times this year I have received a bill which covers just 1 day (or zero days) after my usual bill has been issued. My billing period is 6th to 5th. I don't have a DD, & I don't have a smart meter. I pay for what I use monthly. I give a meter reading on the 6th of each month.Looking on the website the usual bill for 6th Aug - 5th Sept was ready, but there was also a bill for 6th Sept - 7th Sept. On 2 previous occasions I've had "zero" day bills for 6th July - 6th July, and 6th April - 6th April. I emailed OVO on 2 previous occasions about these spurious bills. I received a phone call back, but they couldn't explain why this was happening. There appears to be some kind of glitch in their billing system. I was wondering if anyone else has had these.Another odd thing is that the amount that I owe on the email I receive doesn't correspond to the total amount of the bills when added together. For example, my bill for 6th Aug - 5th Sept was £104.91. The 1 day bill for 6

I find it hilarious that OVO advises me to increase my direct debit from £85 to £160+. A month on a two up two down townhouse when I switched because they were cheaper than my previous supplier. . Don’t they realise I will simply switch back . Lol  

I use the OVO Energy integration to monitor and record my energy usage in Home Assistant, and I noticed today that the integration stopped providing data to my meter reading entities around 4 days ago. Does anyone know if this is a temporary thing and what the cause is?

Hi,   I have a smart meter why do I get estimated readings on my Bill? I thought a smart meter would know my correct readings.   Jonboy.

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

Can I change from Economy 10 to Economy 7 online?

I didn't get it

Hi all, I'm extremely vulnerable person. I'm scared of everything. I've been using my gas boiler more than usual, especially since I've had the winter payment help from the government, to have on heating and more baths. It's basically doubled my normal usage I'm TERRIFIED that when I send my readings (not a smart meter and I give monthly reading), they'll ring me and say it's too high and come and remove my gas meter and replace it as they'll assume it's faulty, but it's not, I've been checking every day.I can't have disruption or be without gas.  😓

I cannot see the boiler bundle for existing customers on the app or the web. When I spoke to OVO customer service they said it was being resolved (3 weeks ago) Any suggestions ?