My account

Hi Folks Looking to get a podpoint installed and they need my MPAN.  In my Ovo profile I see no mention of MPAN at all.  How can I find out what it is?  I have a barcode on the front of my electricity meter but I’m not sure if that’s it.   Thanks

Good morning!  So i am trying to set up an account, as the previous tenants in my new flat used ovo, and i used energy for about a month before switching, however whenever i try to set up an account it asks for an account number, which i don’t have. The account number on the bills is clearly linked to the previous tenants. Ovo are also trying to charge me for energy used before i moved it + the debit buildup by the previous tenants but that’s a situation for when i have an account set up. Thank you!

My renewal plan is only showing a Gas tariff. I want dual fuel tariffs. Have contacted OVO numerous times but no update on the renewal plan in the App. What else can I do?

What are the new tariff prices for the latest increase for normal and E10

Ovo has instructed a debt collection agency to recover a previous tenant's unpaid bill.I have an account with Ovo and pay my bills promptly.Ovo have have been sending me letters regularly about the previous tenant’s unpaid bill since I moved to my current address nearly 4 years ago. The letters are addressed to the occupier (I am the occupier) demanding that this outstanding bill (around 2k) be paidI’ve spoken to Ovo numerous times about this, most recently at the end of July. They assured me that I am not responsible for the previous tenant’s bill and that they would stop sending me these letters. They haven’t and the letters are becoming more threatening.Surely Ovo know that I am the occupier, given that they supply my energy, and am not responsible for paying for energy used by the previous tenant given that they are my energy supplier?Does anyone have any advice? Should I make an official complaint? Contact the Ombudsman? Move to a different energy supplier?

I fell over a new version of the account website this morning, having followed a link in a banner that read:   You're in an older version of the site. Switch over to beta to see new features and updates.   I’ve only had the briefest of looks around, so I haven’t really formed an opinion about it yet. I must say, though, that the new site isn’t at all repellent!  I’ve started this thread in the hope that those who try out the new site will come here and share their feedback about it. Since we’re all getting used to the threaded version of the community forum, I’d suggest that:If you’re posting about a specific feature or aspect of the site, if there’s a loose floating Reply box at the foot of the window, use that. Start your post with a brief heading - e.g. Meter readings - and use the option on the Styles menu in the editor box to format it as a Small heading. This might help keep the feedback a bit more organized. If you want to comment on a topic that someone else started, use the Re

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

I need to disconnect the electric in my house to allow an electrician to move my fuse box. What is the procedure for moving the security tags in the metre box outside?

Ive had an email to say my fixed tariff is coming to its end. Ive had a look at the fixed tariffs available to me with Ovo and Ive also done a tariff comparison with other suppliers. I can get a much cheaper tariff elsewhere. My question is if I call customer services and give them the details of what I can get with other suppliers is there a deal to be done? Similar to what can be done with insurance renewals. I would happily stay with Ovo if they can match, or come very close to, the kwh and standing charges I can get with another company.

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

Hi, just switched to OVO from Scottish Power and I would like to change email address as my partner set up the account using her email but as I will be paying the bills I would like all correspondence sent straight to me rather than having to keep emailing my partner every time there is something to get done. Is this possible Thanks, Alex Aiken

Just now, 9am 27th November 2025, unable to log into account at my.ovoenergy.comSays:“Wrong username or password“Password reset doesn’t work, eg. no email received.Something broken your end ?Yes, tried deleting cookies, no difference.

Hello,Sorry if a similar question has been posted.I thought standing charges were being fairer according to Ofgem?My contract will be ending soon and the new options for new contracts are roughly 10p more than my current.Today was the only option to be able renew my contract?

Is there actually an easy way of talking to Customer Services? I've been waiting on online chat for an hour and I'm still in a queue. All I need to do is register for the new Ovo app so I can add credit to my meters. One would have thought registering for an app would be simple and straightforward. Apparently not, as Ovo insist on telling me I've entered the wrong account details. I haven't got time to wait any longer as I've got things to do. Don't Ovo realise that people are busy and haven't got time to sit around all day?So, I've wasted all that time and still can't use the app. Now what do I do?

I've just opened the OVO website to input my meter readings, which I do on 6th of every month. I noticed that on my electricity meter reading, another reading has been added (not by me) on 13th July. It says "Network actual". Does anyone have any idea where this came from or why this was added? It is actually less than the reading I sent a week earlier. This is the first time I have ever noticed this. 

Hi all,Sorry if this has already being discussed. For months I've tried to access me OVO account but receive the same message "were bringing you a new website" but this is since May. I've tried the app and still the same message. Is there an issue with the website?Thank you.

Can you explain why you taken £88 from my account after you confirmed I am switching away last Friday?????My balance with you is over 200£ and I need my money back!!!!  Do you think this is fair?????

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support a

My understanding is that you put in Actual meter readings on the last day of your current billing period then you get a bill based on those readings If this is the case then why am I getting an estimated reading on my heating meter only on the 30 th September when my current billing period ends on the 8 th October which is when I should submit actual readings to obtain up to date bill for that period  I only have  electricity energy Not  gas 

How do i contact Ovo Customer Services - is it only through this forum?

Hello, Is it currently possible to switch to an economy 7 tariff with OVO? I’m struggling to find any recent information about this as it seems like everything has come to a standstill with the impending October energy price rise. Thanks.

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?