My account

Hi, I just received an email saying my Direct Debit is increasing from £60 to £146, but I’ve only been with OVO since August. I’m the only person living in a small studio flat and use average energy. Why should I get charged that much?

Hi Ovo keeps putting up my direct debit even though i am on a fixed tariff and my average bill does not change. I do use charge anytime to charge my EV. I get a credit back at the end of every month so maybe they are looking at daily uses. With the new direct debit i will be paying more than £60 a month more than my usage. Has any one else have this issue. 

I have just changed the mail address on my account and I cannot now log into my account, I recieved an email to my new email address to verify but when I opened the link it said it had expired. Is there anyone on here that can help me with this? thanks in advance.

Just had a weird one with OVO.In the last 12 months the DD was £126, totalling £1,512. Usage totalled £1.053.As of the end of October 25, the balance was in credit by £422.Comparing the last 12 months with the 12 months before that, usage for electricity was up about 18%, usage for gas was down about 9%. Total usage was down slightly.They wanted to increase the DD to £151pm, an increase of 20%.I rang to ask why, given the figures above. Apparently because the account needs to be at least one month in credit as of 31 March 2026.The cost for the period November 24 - March 25 was £649.Four more payments of £126 total £504. Add that to the current credit of £422, comes to £926.£926 is way more than the total for the same period last winter of £649.Apparently OVO were estimating the usage to be just over £1,000.I couldn't really get an answer as to why they were estimating an increase of over 40%, but the did at least agree to lower the DD back to £128.Has anyone else had such a ludicrous ‘

For the last few years I have been convinced that we were being grossly overcharged in comparison to the amount of electricity we were using. I contacted SSE to ask them to investigate but they repeatedly told me that my bills were what would be expected. Eventually, I got them to install a check meter but they never came back to remove it, so it was removed when we had a Smart Meter installed in July. When I compare the next three months with the same period last year, it is almost half what we paid then, yet our electricity usage pattern has not changed since then.I would add that we have a 12kWh wind turbine, now re-wired through the Smart Meter, and I can’t help but wonder if it was not correctly wired into the previous domestic meter, so that it was not offsetting our usage.Does this sound feasible to others and, regardless, how do I get OVO to finally take me seriously regarding these years extortionate electricity bills? 

Hello,I just got mail today that told me my direct debit was increasing by 72% from the contract agreed £103 to £146 due to increased usage. Looking at my usage graph I do not see any increase. Can they just put up the DD on a whim like this? I am on a 1 Year Fixed Loyalty plan. I am also in credit to the tune of £200.Thanks 

Once again, I find myself on hold to Ovo to sort out an increase in my DD to FIVE time what the actual monthly amount is.The last five bills are all under £30 as the house is awaiting sale. They now want £160 a month.PLEASE can Ovo have an option on its system to flag a property as empty? I guess they are averaging over 12 months, so the figure is nonsensical!What will happen if I just cancel the DD? I am currently 6 months in credit and expect to sell any time soon.

I am getting fed up with my direct debit payment being ‘adjusted’ almost every month. Its never consistant. I understand the need to remain in credit-but how can I budget when every month it is a different amount even when I have credit of over £200. Whats a ‘month’s credit’ when its always changing in the first place! I have never known any other industry-or energy company-which changes peoples direct debits so frequently! Its making it very difficult to budget month by month when my direct debit to OVO is adjusted every 1-2months. I dont understand why its so frequently changed -its not giving time to adjust/monitor my usage. Im always in credit yet for example it increased by £80 this month-then on the app its saying next month its reduced by £40! 

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill? 

Hello. I’m renting with a friend and we had the direct debit registered to their name - and bank account - when we first moved in. And we’d like to change the direct debit ‘billing’ to my name and to be paid from my account. The property contract contains both our names.  can you advise on the changing process kindly.

Variable Direct Debit is when, at the end of each billing cycle, the actual full amount of your bill is taken from your bank account by Direct Debit This means that you never build up any credit with OVO, but keep the benefits of paying lower standing and unit charges when compared with Pay on Demand customers. It, of course, means that, for most people, bills will be higher in winter than in summer months. MANY energy companies offer this as an option. Personally, I would not choose this way to pay my bills because, being a pensioner, I am on a fixed income so prefer a similar amount leaving my bank account each month that covers my yearly energy bill. However, I wonder how many who choose the “Pay on Demand” option (Standard Credit) would prefer to pay in this way if it meant lower standing and unit charges? 

I received an email telling me my monthly direct debit is going up by £20 a month. This month I was under our currently agreed limit by £5. £30 is one hell of a hike, which I’m not happy to agree to. Advice welcome. 

I want to know what to do as my payment was ment to be taken on the 22nd but has not. And when I look at my account it say bill pending 

I have been with OVO for many years and have always used their calculations to ensure that my monthly payments are sufficient to ensure that I will always remain in credit throughout the term of the contract, adjusting my payments accordingly. Out of the blue I have just received an email from OVO telling me that they are increasing my monthly payments by an additional £25.00, which they say is calculated to ensure that I have a month’s credit in my account by the end of the contract term.  I can understand that they do not want me to finish up owing them money but a whole month’s amount of credit seems excessive and unnecessary especially when, as far as I am aware, they have never asked me to do that before. Why now?

I am currently an ovo customer on economy 7.  How do I change to economy 10? 

I have built up a few hundred pound in credit - can I use this to lower my direct debit rather than applying for the payment to be sent to me?

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

Hello,I am currently on Simpler Energy - Economy 7 since August 2023 and I am considering switching to Simpler Energy- Economy 9 now that it appears to be more readily available.I am using ancient Duplex heaters which tend to wane in output towards the end of the day and I am hoping that E9 may give a little help in this area. Done some digging around on the website and the Forum and cannot find that much on E9 apart from the time periods for my area and the tariff.My Dist Id is 20 and meter is an Aclara SGM1400C SMETS2So my questions are..Can I assume ALL consumption during the Off-Peak times will be charged at Off-Peak rates - like E7? Can the rate/timing changes required by the meter be done remotely and if so how successful is this usually? How do I go about initiating the change as I cannot find anything on the Website and I do not use the App.Many thanks 

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

Ovo want to increase by direct debits so that I am one month in credit by the end of March next year. I queried this with them as previously the payments were worked out so that the amount was £0 at the end of the 12 month period. They’ve said they have changed their DDM calculations so I have to accept this. I think this is v unfair. Is there any way round this?