My account

OVO have just changed the end date of my fixed tariff from Jan 2027 to March 2026 is this right? If so what’s the point of a tariff if they can back out at any point?? 

Hi all, Hope everyone is well. My contract is up for renewal and I am not sure which tariff to pick. OVO just released their new fixed tarrifs very recently but they are pricey, estimated usage over £2K and above for the year. The variable one at the moment is cheaper.Given the current situation around the world, which is the best option to pick? Has anyone else seen and or in the same situation? Thank you 

Can OVO say whether the removal on 1 April 2026 of the cost of the ECO and most of the RO will benefit all their customers, regardless of the type of plan they’re signed up for? We learned that curtailing these costs will lead to a £134 reduction in the typical medium-consumption household’s annual energy bills. It’s impossible to work out whether these costs are currently covered by unit rates or standing charges, and no-one seems to know how suppliers are going to act to reduce bills. Am I going to have to pay a £75 exit fee to escape from a fixed-rate tariff so I can earn - how much? Does anyone know what OVO is going to do?

Hi all, I just wondered if anyone could help? I’m new to OVO I’ve only been with them for a month.My standing direct debit is £59 a month which came out yesterday or today but my account said my balance is still -£100 so I’ve paid a further £41 to cover the £100 and it’s still saying my balance is -£60 but i’m not sure why I still owe money?

Hello, I have a very old imperial meter made by Parkinson Cowan (Ser/ No S512290) that works in ft2. Would someone kindly help with the conversion to kwh please. I also would like to know if it measures in ft2 or 100ft2. This is an image, many thanks. 

I noticed on my Plan Page of my online account that some changes have been made. I understand WHY they have been made, but I have not had any input on these changes.“Thanks for staying with us” is a bit presumptuous when I have a) not received any details about this new One Year Fixed Rate Plan which is going to start on April 1st and b) not been asked to accept the changes. The Fixed Rate Plan I did accept was due to end on August 6th 2026. I am surprised this has been done before any details have been received by me.  

Warrant Of EntryYesterday I intercepted a enforcement officer at the door of a property I own that is let to USAF personnel, these personnel are involved in the security aspect of the military and with the tensions in the middle east they are away.  They owe money for the gas and electric supplied by OVO who decided to issue an Application for a warrant of entry to the property to fit a prepayment meter.I responded on the tenant's behalf to the application to contest the application and to appear in court.I filled in the paperwork and returned it to Connexus Recovery at the address stated on the application, I sent this signed and recorded delivery, the paperwork contesting the warrant was received and signed for at the correct address as specified on the forms within the correct time frame. Nothing was heard back and I was somewhat shocked to find that OVO had not even had the decency to look at the return paperwork and had already listed the application

I am currently paying about 28p per unit in a fixed plan until November.  Since rates seem to have dropped to around 22p according to plans.ovoenergy.com for my postcode. it seems to me it would make sense to switch.  Will OVO allow the switch even though I am still within my fixed rate contract? 

Hi,First let me say that I understand this is a community forum not customer services.In the hope that someone from customer services actually reads this, I have a number of queries.I received a letter asking me to submit a meter reading so you can present me with an accurate bill. I’m a pay-as-you-go customer, so why would I be getting a bill? I tried to create an account online at https://account-activation.ovoenergy.com/details_form however I get an error: “Oops, there’s a problem… Something went wrong, please try again later. If that still doesn't work, give us a call”. You don’t actually list a customer support number on your website. Why is this? I had to google for your number. When I called I was in a queue for half an hour. I was then passed around from on

Hi, Would like to move the meter from the front room to the outside wall. It is literally on the other side of the wall, thus under 1 meter. Please do advise. Kind regards Azzam

Is there any reason why the app doesn’t show the latest gas reading ?  Whilst the electricity one shows the most recent, the gas for some obscure reason only shows 2014 and has done now for months !  I’ve tried re-downloading the app and also using it on both my iphone and tablet without success.TIA

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

Last year Ovo organised for a replacement for my ancient electricity meter, as the power generated from my solar panels was making it go backwards. This has now happened with the apparently up-to-the-minute replacement. Lots of people are now generating with solar panels, so any clues as to the answer? And please don't say: a smart meter!

Sorry, long story!I’m trying to access my Mum’s online OVO account.My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done.I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s.Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never receiv

How can I get start earning towards some “Free” Electric or “Money Off” if I do not have a mobile phone.I used to move my electric usage before by signing up by email - but it seems technology has moved on and left me behind.Since then I have not bothered being careful when I use electric as I pay the same price with no rewards for moving time slots.Shame really.No incentive. Maybe I should move supplier where my efforts are rewarded.? 

Hi thereLooking for some advice please. I have built up quite a lot of credit - so had been hoping to reduce my Direct Debit, so that some of this credit can be used up. However, I have been unable to reduce the direct debit online. I keep getting the message “sorry we are unable to show you a payment recommendation right now”. . . . I’m wondering why this is:- Would it be because OVO mistakenly allowed an Erroneous Energy Transfer to happen to my electricity account in October last year, and it has only recently been returned to me in the last month or so? . . . Also, I had quite a high credit amount in my account before this Erroneous Energy Transfer happened. However, it looks like the credit has increased. Why would this be happening? Thanks

I am a former Shell Energy customer. Under a bit of pressure last year I opted for a fixed energy tariff. The time has come to renew and I am faced with a range of other tariffs variable and fixed, I would appreciate hearing others opinions before I make a decision. For example Did I lose or gain last time by having a fixed tariff? Which of the other tariffs on offer are worth considering if any and why?Warm regards to all and thankyou.

Recently had another gas smart meter installed as the last one had a leak,the guy who fitted it said he had another older type like the one i had in his van.this meter wasnt new.ovo said the old one wasnt sending readings since 19/9/2025 so i sent a reading off the meter we just had installed,now my bill which was paid every month and on time,has gone from being in credit to saying i owe £2261.55 and that my monthly usage is between £500-700 for a small 2 bedroom house.im confused as im at work all week and my parner is in bed for night shift so the gas isnt on.explained this to ovo and didnt get anywhere apart from we will send an engineer out.but the bill which i dispute has to be paid according to ovo.im at my wits end with it.what do i do as its clearly wrong that i owe this.

On my recent bill I used 37.320 cubic meters of gas.  My house is unoccupied at the moment so only using minimal gas. I followed the conversion calculation ; 37.32 x 43 x 1.02264 divided by 3.6  =  455.8588  kwh However, on my bill it says energy use 1167.073  kwh and I was charged for 1167.073 kwh. I don’t know where I am going wrong with my calculation.Can anyone help me please.  I have tried to email OVO customer services but have not received a reply. Thank you

I am looking to increase my gas flow volume at a residential property.  We are just about to add a new extension and its looks as though I will need to increase the KW of our boiler to 60kw.  I also have a 16kw gas fire and hob. Is it a case of changing the meter or does the pipe need to be changed to the road?  From what I can gather most standard gas meter can provide around 6 cubic metres and a larger boiler needing this alone without any of the other appliances.  Any advice or help appreciated. 

Should I take any notice of what OVO tells me my balance MAY be in 9 months time. At the moment my balance is £1,200, my May charges were £185, my DD was £240. They have today informed me I will be in debit in MARCH 2026 and should increase my DD to min. £264 NOW.  I have had this issue with them before but was brushed off with “We know better than you” despite the fact that for at least the last 4 years I have always topped up my account to keep minimum balance of £800.  OVO say they need to ensure I won’t have debt problems. At 81 years old I’m proud to say I have never had a debt and don’t intend to start now. I wish they would shove their Crystal Ball somewhere else.

Can anyone explain to me why OVO, rather than applying adjustments to the current billing period, quietly make adjustments to historical bills (and hence every following bill) without so much as offering a single word of explanation?For example, my bill for the period 14th Mar - 13th Apr 2023 has, to my certain knowledge, now changed at least three times since being issued. I have four different copies downloaded on the 22nd April, 11th May, 7th August and today and they all show different charges and closing balances. OVO have never communicated to inform me that previously issued bills were incorrect At some point in the last week, despite there being no new credit transactions my account, I have suddenly gained more than £50 worth of credit that wasn't there before and I then noticed that the charges and closing balances on every single bill back to February (as far