My account

hi my bill stands at £8,000 .and ovo engery has not helped  . i have phoned emailed over the last two years yes thats right and they say they can help . when i say i can not afford the direct debit can i have it reduced they put it up even further. i can not do a dmp as have just come out of a iva . aslo my husband is seriously ill  with heart failure i have told them this but they still will not reduce this bill . what can i do the support is not there . i set the direct debit at £300 but they kept going for it 4 times in a month as i said i cant afford it now they have set it at £600 . i cant get this bill down i was told by ovo that i cant afford reduced my bill over 9 yrs to pay i tired that no good .😢😢😢  

I’ve just switched away from OVO and something about the process has really surprised me.My account was suddenly marked as “closed” in the app, but I received no communication at all to acknowledge: that the switch-out had been received that my account was being closed that a final bill is pending that a refund will be issued what the current status actually is This would be poor communication in any circumstance, but it’s particularly concerning because OVO currently owes me over £300 based on my last billing period up to the switch date.To be clear:I fully understand that the final bill can take time while readings are validated through the DCC. That part is expected.What I don’t understand is why OVO provides zero acknowledgement at the point the account is closed. No email, no message, no confirmation — nothing. Just a silent backend state change.For a supplier holding a significant customer credit balance, this lack of communication feels unprofessional and unnecessarily u

What is the point of all this? I want a simple app where I can top-up and track usage without any hassle. The home page should give us info on if servers are stable and such. Instead it is littered with a lot of nonsense like a Discord server. Some features are barely even working. I can't even select the topic properly in one go. On thr OVO Energy accounts on the web browser I cannot even see any information with regards to my profile.  

On a year-fixed-rate economy 10, will I still retain two rates charged? IE 10 at a cheaper rate.

Once the novelty of watching the remote display has worn off (And it doesnt like to be to far from the meter!) You start to wonder WHO did this benefit?The ONE benefit I thought i would get was accurate Direct debit amount settings! NO, you still get the OTT increases and over payments with an automated FORECAST that never reflects actual bills and seasons.Plus… I couldnt have the Gas Smart meter which is WHY i wanted one in the first place since the Gas meter is in such an awkward place to read….. all down to DISTANCE that even my bluetooth keyboard and headphones could easily cover?! I also had to waste my time and the Engineers a SECOND time as I was told OVO used the new RELAY transmitter to bridge the gap so i COULD have the Gas smart meter when HE told me no such relay is used by OVO?So, the only benefit was for the Utility companies to do away with actual meter readers!?

I can't download the app.  Keeps telling me not available for my country,  I'm in the UK 

I have to use the Ovo App for iOS as it is the only mechanism by which I can download electronic (PDF) receipts - these are not accessible via the web site. However, every single time I launch the Ovo App for iOS, it goes through a complete “re-download” upadate process, with a succession of extremely insulting messages being displayed on my iPad:-One moment please, we’re refreshing the app Won’t be long now, thanks for waiting It’s taking longer than usual, sorry about thisIt doesn’t take “longer than usual” - the app does this every single time and it always takes the same length of time to repeat these stupid messages. It really feels like Ovo or their developers are just trolling customers with these stupid on-screen messages. I’ve looking in the iOS Settings app - which is even worse - because there we find an option, set in the Ovo App, to enable “backupground updates”. A setting which it completely ignores. Because this happens every time I launch the application, I am waisting

I have asked OVO to lodge a ‘Change of profile status notification’ with UKPN. The Customer Care Specialist team refuse to update on progress or acknowledge if OVO have made the request. The team inform me that because the matter is escalated, they are unable to update as it is now with the Complaints Team. I am informed that the Complaints Team will be in touch within 12 to 48 hours.I am now informed that the matter is escalated to a Customer Resolution Specialist and I should wait a further 5 days whilst the look into the matter.I do not believe that the OVO Customer Care or the OVO Complaints teams know what process they should follow for such a request. It is doubly frustrating that these teams do not seem to know where or if the required expertise exists within OVO.Whilst OVO muck about with process and deflection and delay, I, as a customer, am prevented from updating the connection or from switching supplier. This is a clear breach of the Ofgem license conditions. It also has a

How do I acquire historic statements specifically 2017-2021?

My tariff hasn’t changed since I fixed it last year. On my March bill, its name was given as:Extended Fixed 27 February 2025On my April bill its name has changed to:Extended Fixed 27 February 2025 LPCThere’s no mention of LPC anywhere on the Our prices | OVO Energy page. What is the meaning and significance of LPC?  Should I be worried? 

Customers on variable tariffs (SVT) are being notified these days of tariff increases from 1 January. At the same time, many are being given the opportunity to switch to a fixed-rate tariff. I am trying to decide whether it would be a good idea to fix, but I’m not sure I have all the information I need. Gas hasn’t been invented yet in my corner of the world, so I’m only interested in electricity tariffs.Cornwall Insight are a well respected crystal-ball gazer where energy prices are concerned. Their predictions for 2024 show small ups and downs in unit prices, but one startling forecast is for a hike in the standing charge of the order of 15% on 1 April. For a light user like me, this is hugely significant. On SVT, the standing charge would amount to 37% of my bill in January, but by October this would have risen to more than 41%. The fixed rates I’m being offered would keep the standing charge at more or less the current level, so that makes fixing look like a good idea. But … we know

What is the best way to pay for my energy with Ovo? direct debit or fixed deal 

I’m currently on the 2 Year Fixed 18 April 2024 and have now had the email about moving to another fixed plan. while looking into this i looked in the Ovo app and have 3 different unit prices for electricity and gas showing in different places and now have no idea which one to use as a comparison. The bill shows the rate as 23.85p per kWhThe View Plan and Rate is showing 20.51p per kWhon the renew page if is select current contract it shows 21.54p per kWh Does anyone know why there would be 3 different rates shown for the same plan?  

Hello all,I need some help with some information here that maybe I am misunderstanding.I started a fixed rate tariff with OVO in mid september 2025 coming up to April my ovo account was closed due to an erroneous transfer, which I had sorted. Since then I have not seen the reduction I was expecting from April due to the government levy changes. In fact I have seen no reduction at all in my contract.I called up and an agent told me that because I am currently below the market price cap they did not make any unit rate changes to my account, but as far as I am aware the levy should have been applied to all accounts including fixed rate regardless if they are already below the price cap. Am I correct in this regard, as this is what it sounds like it should be from information on OVO’s website, ofgem and martin lewis.Thanks

Anyone having issues accessing the OVO app this morning?

I have been trying to setup my OVO account.  I get sent an email with a link to set the password and I do it within 2 minutes, but each time I get a message saying:  Your password reset link is invalid or expired.So, I click the link to Request another password resetAnd we go around again.  I’m sick of it.How can something so simple be so rubbish. Since the SSE → OVO change happened, not a single thing has gone smoothly.

When I try to download a bill, i get the following error message:{"message":"OAuth plugin - No refresh_token present"}

I have a traditional ie non smart Economy 10 meter with digital readings. Is Rate 1 peak Rate and Rate 2 of peak?

My balance is around £400 in credit, my annual usage is around £1000.My most expensive winter bill was less than my monthly DD.Why do you refuse to refund?  Cancel That... Ive just persuaded it to give me £300 back

I want one of 2 electricity meters removed. OVO say the DNO has to do this, it’s SSEN. Has anyone had this done recently and can give me an idea of the cost and time scale? 

 During the early periods of high energy prices I was continually bombarded with emails to increase my DD as I “would not have enough money in my account to cover a 12 month plan’ and needed to ensure my account had a positive balance to cover any high bills” .  Considering that I wasn’t on any fixed plan, I really couldn’t understand OVO’s thinking.  Thankfully that particular period is over and everything has been good to this point.I have, for many years received an interest payment monthly on my bill for keeping a positive balance on my account.  This wasn’t a great amount - but it was now nice to have. Today, I have received an email informing me of the following:  “You’ll no longer get Interest Rewards from February 2024 This won’t affect your energy plan and our terms are staying the same.  Direct Debit payments need to be as accurate as possible The aim is to make sure customers are paying the right amount for their energy. We don’t want you to have more in your energy account

How do I add someone to my account so that they can speak to OVO too?