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    How to share ideas for improving our online services

    Updated on 24/03/26 by Ben_OVO Your guide to using the ‘Ideas’ area of the OVO Forum We want to build fantastic products and tools with our customers,...

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    130 Ideas

    C
    Rank 1
    CarinaF1988Rank 1

    missing DD paymentNew

    Why is my DD payment that came out not showing on my account? I am having nothing but problems with Ovo at the minute and alraedy have a case going with the Ombudsman. But it just seems to be an ongoing problem with my account. How long does it take for a DD payment to show on my account?

    0
    C
    Rank 1
    Forum|Forum|10 hours ago
    Blastoise186
    Super User
    Blastoise186Super User

    Ability to manage/submit charging data to employers for payroll/home charging rebate purposesOpen for votes

    I was just answering a thread earlier when I had a bit of a spark.Charge Anytime team have mentioned that quite a few folks request CSV files from them for the purposes of getting home charging rebates/benefits from their employer.Makes me feel like using the Fleet type functionality that exists in the Bonnet platform could be utilised and/or expanded for home charging too, allowing easier integrations with things like Payroll/HR for those folks and smoother expense claims.Ohme already does this with one of the fuel card companies and it was discussed on the OVO Forum ages ago, but I can’t find the thread right now. Seems like a potentially useful tool if OVO were to expand the existing capabilities. Would be kinda cool to allow an employer to request/invite an OVO customer to grant scoped access so the employer can automatically import the charging data and save a few steps.

    10
    Peter E
    Forum|Forum|8 days ago
    M
    Rank 7
    mikes01666Rank 7

    Battery Boost - Notification of charging battery from grid.Can't be done yet

    Is there any functionality in the app (or can it be built in) that the battery is being charged remotely from the grid through Battery Boost?Over the last couple of weeks (after BB went live) it charges the battery overnight to 90%. However today (23rd) there was an afternoon session for about an 90 minutes.it would be useful to have an alert via SMS or email.

    9
    Bradley_OVO
    Forum|Forum|2 months ago
    BPLightlog
    Super User
    BPLightlogSuper User

    Add a version reference to any bills updatedOpen for votes

    There are a number of reports of bills being updated after first issue. I’ve seen this myself with an update just a day or so after receiving a pdf by email. To help understanding, a reference or version number on any updated bill would help to track any changes. This could follow the date reference underneath the account number

    47
    Jeffus
    Forum|Forum|3 months ago
    B
    Rank 2
    BepreciseRank 2

    Simple method to enable Charge Anytime with Solar PanelsOpen for votes

    Charge Anytime sounds like a great innovation for anyone with an EV, but currently does not support Solar Panel owners as it is not possible to distinguish between energy coming from the grid (and liable for credit) and energy coming from Solar (or other home) generation (which would not be liable for credit).Given that Solar energy is only created during day light hours, the scheme could have a “Charge NightTime” credit scheme, which would probably satisfy most EV and Solar Panel owners. Even during peak summer days, I note that my panels do not generate any electric after 9pm and before 5:30am. I live in Cambridge, so possibly in Scotland there’s a small variance, but I doubt more than 30 minutes. Hence “Charge NightTime” credit scheme could easily operate between 9:30pm and 5am and be satisfactory. (Currently I am on Economy 7 plan and hence only ever charge my EV between midnight and 7am, so this seems very reasonable to me).Of course, someone may also have a battery associated with their Solar Panel system and could therefore “cheat” the system by charging their home battery from solar and then use the Home Battery to charge their EV at night time and get credit when it is not due. However I would wager that few people have a home battery system that can deliver a sustained 7KW delivery. Most invertors from battery systems are only ~3KW capable. You pay your money and make your choice (if the installer ever enlightened you about such a choice). The biggest I knew of was Tesla’s PowerWall 2 Battery that can deliver 5KW sustained with 10 second short peaks of 7KW. Charging a car is best done as fast as possible, though clearly there are use cases (the final few percent or significantly discharged battery in cold weather) when the charging rate should be lower. Hence to eliminate these possible cheats, a further limitation is placed on when credit is made such that the charging rate is 7KW (probably >6KW is good actual test), which can be validated by both data read from the Smart EV (they always show a charging rate, normally in mph), and even further validated by the Smart Meter in the home. If the charging rate is lower than 6KW, then the credit is not applied, but the car can still be charged at the normal tariff.IMO, this should be a simple (software) validation test, (ie: after 9:30pm and before 5am, and charge rate >6KW in the car and by the Smart Meter) that would satisfy most EV Users for 95% of their needs. This still provides a 7.5 hour window for Ovo to decide when to charge EVs at low rate, (eg: excess wind power etc) with a potential charge for the User of up to 50KW in one evening.It’s also fairly simple to explain to customers …..

    16
    Ben_OVO
    Forum|Forum|4 months ago
    P
    Rank 2
    Paul FonsekaRank 2

    Usage on app relating to Standing Charge and VAT, can we see this?Open for votes

    On the next revision of the app, please could you consider adding the standing charge and VAT to the weekly, monthly and yearly total (Electricity and Gas) usage figures.I can see the benefit of excluding these additions on the daily figures in order to be better informed on 'actual' usage rate charges, but in respect of budgeting costs and the pound in your pocket, the actual amount one has to pay would in my view be far more useful for the extended time periods.Alternatively, you could consider having a drop down option to choose including or excluding the additional charges mentioned above.Thanks.

    7
    B
    Forum|Forum|5 months ago
    Blastoise186
    Super User
    Blastoise186Super User

    Add a confirmation step to the "one-click renewal" toolOpen for votes

    I don’t usually like to claim credit for other people’s ideas, but there are a few edge cases where I feel it’s appropriate if I’ve given others a chance. This feels like one of them.There’s been a LOT of talk about issues with the one-click renewals causing accidental renewals that are later reversed. It may be better to make it a two-step process with some kind of “Are you sure?” check, just to be safe.Not only does this help to prevent accidents, but it also feels more fair for both OVO and the Member in question, since then you can’t say OVO didn’t warn you.

    12
    Ben_OVO
    Forum|Forum|5 months ago
    C
    Rank 1
    Colin CourtneyRank 1

    Simple 2 boxes for Gas / Electric meter readingsCan't be done yet

    Simplicity.Once Account opened, 2 boxes. 1 for Electricity reading, 1 for Gas readings. Available 24/7. 

    5
    Chris_OVO
    Forum|Forum|5 months ago
    Blastoise186
    Super User
    Blastoise186Super User

    Enable self-service multi-account linking via MyOVOCan't be done yet

    Currently you have to get in touch with OVO to connect a second account to an existing profile in MyOVO.It would be cool to enable self-service methods to make it easier and faster!

    5
    Ben_OVO
    Forum|Forum|5 months ago
    Blastoise186
    Super User
    Blastoise186Super User

    Allow self-service account removal from MyOVO for closed accountsCan't be done yet

    It would be useful to allow closed accounts to be removed from MyOVO on a self-service basis for situations where the account is clearly no longer required, such as when two accounts are on one profile and one of them is closed due to a moving-out process.Might be worth also having an auto-purge option (say six months) for these if the customer wants it.

    7
    Ben_OVO
    Forum|Forum|5 months ago
    S
    Rank 2
    SiberiaRank 2

    Break-Down of Daily Electricity Usage Graph to Total kWh and Off-Peak kWhOpen for votes

    I note that some of your competitors use different colours on the Daily Usage Graph for Peak and Off-Peak Electricity Usage.  Additionally, on the Daily Electricity Usage Graph they show both Total kWh as well as Off-Peak kWh.  This is a very useful information to have as it informs customers as to the usage and can then adjust their usage to become more efficient.  

    4
    Ben_OVO
    Forum|Forum|5 months ago
    J
    Rank 1
    jeremyormeRank 1

    Visibility of charge anytime vehicle support roadmapCan't be done yet

    It would be very useful if, in addition to listing vehicles currently supported by charge anytime, Ovo published a roadmap for future support. Presumably there’s a team working on this and they have some idea when new support will be delivered?

    5
    Abby_OVO
    Forum|Forum|6 months ago
    Blastoise186
    Super User
    Blastoise186Super User

    Remove dead forum footer linksCompleted

    There’s a LOT of dead links in the Forum footer via the SSI stuff and it no longer matches OVO’s main site.Feels like it could use some TLC perhaps?

    6
    Bradley_OVO
    Forum|Forum|6 months ago
    A
    Rank 4
    ajrRank 4

    "Export to csv" feature for usage data of the online accountCompleted

    A “save to csv” button option in the usage pages.Choose electricity or gas Choose a date range (could be one day, or up to 6 months) Choose granularity (by day, or by half-hour period)A simple-format csv file is produced that contains the data, with days in rows.There would be a single column on LHS with the date in standard excel-compatible numeric code.If you asked for “by day” granularity then there would just be a single 2nd column, with kWh per day.If you asked for “half-hour” granularity then there would be 48 columns to the right of the datecode (so a total of 49 columns), showing  kWh usage for each half-hour period for each day. This links to the following old thread:… and also this recent chat in the Power Move trial … 

    47
    MikeWilliams
    Forum|Forum|6 months ago
    P
    Rank 2
    PipefishRank 2

    Add charge percentage option. Eg. ‘add 30%’ - for all EVs in charge anytime app.Open for votes

    I’ve just switched from the other supplier that integrates with your home EV charger.The way it worked with them was that you told the app which car you had and it looked up the battery capacity and other details from a database. Then when you set your charging schedule you selected how much charge to add via a drop down.So you could look at what charge you had left, say 20%, then select, ‘add 60% by 5am’ - and it would work out how much energy 60% of that capacity was (just maths, no actual feedback required from the car) and add that much charge. Meaning that you had 80% charge in the morning. It worked very well and was accurate to -/+ 1%.My vehicle has no option to stop charging at a certain limit, but in the manual it says to only charge to 80% for day to day use to avoid battery degradation. With charge anytime I have no option but to charge to 100%. I found this very disappointing when I switched as I assumed it would be the same as the other supplier and when looking into this before switching I saw reviews and videos suggesting that you could select a level of charge to stop at. When I set up the charge anytime app and it asked me for the usable capacity of my EV battery I assumed this feature is what that information was required for. Sadly not though. I’m currently trying to work out if there’s a workaround for this that doesn’t involve me getting up in the middle of the night to check my charge status. This feature is a very obvious and I assume relatively simple thing to add and would improve the service massively.

    8
    M
    Forum|Forum|7 months ago
    G
    Rank 1
    G.BRank 1

    Air source heat pump (ASHP) tariffs?Can't be done yet

    I have an Ashp with no gas connected to the property as it was built as a “green” house. I receive my electricity from OVO 100% renewable energy yet I am being stung for using more renewable electricity with the per unit price rises. An Ashp uses three times less energy than a conventional boiler but the price difference between gas and electricity is   more than four times and rising. Making it more affordable but less green to go back to a gas boiler. Have OVO looked at some kind of green heat tariff as there seems to be plenty on the market for EVs. By using smart meter readings surely it is possible to estimate how much electricity is being used through the year by an ASHP system, this could be then charged at the gas price rate as a discount for being green, or/and remove the standing charge over the winter months as another idea of benefitting for being green. The government want people to move to green heating systems (Net Zero Paper) but there doesn’t seem to be any incentive. Only if you change from gas to Ashp.

    8
    J
    Forum|Forum|8 months ago
    B
    Rank 6
    brichardRank 6

    Incentivise battery and load shifting by domestic customersOpen for votes

    I recently has a solar and home battery installation which I am very pleased with. Whenever I mention it to someone they always ask “What is the pay back time?”. This is not something I had really considered so I did a rough calculation which came out at 15-18 years. I think this is a hard sell to someone who considers pay back time to be important.So I thought what could an energy company do that would make battery and solar more attractive while also offering benefits to the energy company and I cam up with 2 ideas that work together: Offer and add on for over night home battery charging similar to Charge Anytime for EVs. Probably easiest just to have an off peak tariff that can be used for battery charging to avoid the complexity of integration with battery charge controllers. I know this is already available  but it’s important to work with the 2nd idea. Could be limited to customers registered for SEG. Offer a premium export tariff at peak times say 5pm to 7pm to incentivize load shifting.I know my small contribution to load shifting would make no difference but if we could get many thousands of people doing it there could be a significant flattening of the peak.Let me know what you think.If any OVO staff see this I would be grateful if you could pass it along to whoever is thinking about this type of thing within OVO. ThanksBruce 

    7
    Peter E
    Forum|Forum|8 months ago
    stead
    Rank 5
    steadRank 5

    Please bring back Kaluza Web backend for indra chargersCan't be done yet

    Since using the charge anytime all I'm finding the car is now not charged when I wake up. Constant notifications from our car that it's stopped charging, the way previously is it would slow down the charge to 6amps with trickle charing, a much better approach in my mind. I'm finding as a house with 2 cars I'm often not able to charge both, unless the charge is left unplugged for hours it simply doesn't create a schedule charge when we swap them, I also can't add on extra charge if we realise we do need a full charge after just doing 80% with the car. Please bring at least the same functionality as the Web app gave us, this app has been out for ages I can't fathom how it is so bad, if there is some ting my end I can do to sort it I would love to know but all I did was follow the instructions and I've used boost more times in the last 3 weeks than I have in the last 3 years! 

    14
    D
    Forum|Forum|9 months ago
    F
    Rank 3
    Fern3Rank 3

    Please make the chosen OVO Beyond slots amendable for free electricityCan't be done yet

    We have to pick our Ovo Beyond slots by Sunday, so up to 7 days in advance.  But life often gets in the way and plans change, so the slots we chose up to 7 days ago are no longer usable.   Please can these slots be amendable?  

    3
    Ben_OVO
    Forum|Forum|9 months ago
    C
    Rank 1
    CeinwenRank 1

    Provide the card for top up when the engineer installs a new meterCan't be done yet

    Provide the card for Top Up when the engineer installs, that way it would be seamless and much less stressful than living on Emergency Credit, when you work shifts and just want to top up at the shop.And no l don't want to use the app to top up x

    2
    Ben_OVO
    Forum|Forum|11 months ago
    A
    Rank 1
    AndanteRank 1

    Change 'month end' date in usage comparison charts to mirror billing dateCan't be done yet

    I understand that changing the billing date is not possible but I find it difficult to compare usage data with billing data when they don’t line up. Could the usage data monthly cut-off be aligned to the billing date for easier comparison?

    4
    Ben_OVO
    Forum|Forum|1 year ago
    K
    Rank 1
    kazasidRank 1

    Using IT systems to work for OVO and including FIT tariff holders as customersCan't be done yet

    Heres an idea - give fit tariff customers the same access as energy users to customer support, AND make the transfer of ownership 12 page form into a 6 page form by not repeating questions and making it intuitive and make it clear if a name is required or a signature, and/or a date. Also prepopulate the name and address fields and reference, where that information is known.Anyone think this is a good idea?

    3
    Emmanuelle_OVO
    Forum|Forum|1 year ago
    Blastoise186
    Super User
    Blastoise186Super User

    Change Forum copyright dates to 2025Completed

    Because yep… It’s that time again! But the emails still say 2023...

    5
    Blastoise186
    Super User
    Forum|Forum|1 year ago
    K
    Rank 1
    kazleesiRank 1

    OVO app for PAYGCan't be done yet

    It would be great to have an emergency credit feature on the app.  With meter readings changing to half hourly soon I'll be able to see more accurately how much credit I have. If I'm away from home I obviously can't access emergency credit. I know I can phone customer services but it would be so much simpler to be able to do it via app.  Also, it's a shame the app doesn't beep when credit goes low. I've been caught out a few times.  My son's with a different provider does 

    4
    K
    Rank 1
    Forum|Forum|1 year ago
    A
    Rank 2
    addikiRank 2

    Show target for Power Down events in Power Move FlexOpen for votes

    In the Power Move Flex roundups, five columns are currently shown: Event Date Event type Duration Electricity shifted Reward earned  For Power Down events, where the baseline / target is calculated from your historic usage, that should be shown in a new column - e.g:  Event Date Event type Duration Baseline usage Electricity shifted Reward earned  

    4
    Emmanuelle_OVO
    Forum|Forum|1 year ago

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