Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

  • 146 Topic threads
  • 1,711 Comments
F.A.Q.

What is the 'Supplier of last resort' (SoLR) and why am I affected by i...

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Tutorial

Switching to OVO? - Here's what to expect...

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F.A.Q.

What is an Erroneous Transfer (ET)?

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146 Topic threads

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Carbon Cutter***
anj747Carbon Cutter***
Posted in Switching suppliers and moving home

I'm switching to OVO from a failed Energy supplier, will my switch continue as normal?

Hi, I read today that People’s Energy have ceased trading as of yesterday. I already began my switch from them to OVO on the 7th of September (not received contract yet, only “Welcome” email). Can I assume, as per Ofgem guidlines, that the switch will proceed without any intervention from me? Many Thanks

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B
Carbon Cutter*
9 months ago
Tim_OVO
Community Manager
Tim_OVOCommunity Manager
Posted in Switching suppliers and moving home

I'm with SSE - how do I know if I've moved to OVO Energy?F.A.Q.

Updated on 14/04/22 by Jess_OVO Joining the OVO family - What to expect  If you’re with SSE for your energy, over time, we’ll be moving your account to OVO. All of us are working hard to make the move as smooth as possible, and you will be updated every step of the way. But in the meantime, here’s what you can expect:While SSE is preparing to move your account, you’ll get a letter or an email to let you know. It will include all the important details about what to expect from the move. You may have even received this already, and if you haven’t you don’t need to do anything -- SSE will be in touch when it’s time.When your move has started, if you have an SSE online account, you’ll see a message confirming this when you log in. Once you’ve moved, we’ll confirm it in your final SSE bill, which will also have key information about your new OVO Energy account.OVO will be in touch to welcome you and tell you everything you need to know. If you've got an SSE online account and you log in, yo

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Tim_OVO
Community Manager
8 months ago
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New Member**
PurplejoeNew Member**
Posted in Switching suppliers and moving home

How and when do I find out my new account number when being migrated from OVO to SSE?

Hi, my gas account with SSE was closed about 2 months ago and so far we’ve had nothing from OVO and when I’ve called nobody seems to be able to help me? I just want help in finding my new account number and switching over. Had this happened to anyone else and is there anyone here who can help please?  

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Jess_OVO
Community Manager
8 months ago
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New Member*
Laura1997New Member*
Posted in Switching suppliers and moving home

I'm moving from an owned property to a rented property but keeping the flat - What do I do about my energy account?

I’m moving from an owned property (property 1) to a rented property (property 2), but continuing to own property 1. This property will be empty for a few weeks before the tenants move in - what do I do about the energy supply?  

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Jess_OVO
Community Manager
9 months ago
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Carbon Cutter***
ax_foleyCarbon Cutter***
Posted in Switching suppliers and moving home

I'm a new Economy 7 customer trying to submit opening meter reading - Why are you allowing only a single reading?

Hi everyone, I’m a new OVO customer. I have an E7 meter with night and day readings. My plan confirms my date/night tariff etc. A letter arrived asking me to submit my opening reading but only offered me one box to put my reading into.  I was expecting to submit a night reading and a day reading as I have done many times in the past with previous suppliers. Can any one offer an explanation before I seek an alternative supplier? Many thanksPaul.

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Blastoise186
Plan Zero Hero
9 months ago
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New Member**
Piebobs71New Member**
Posted in Switching suppliers and moving home

Does OVO offer a 'Total Heat Total Control' Tariff? - I'm looking to switch from SSE

Hi, we are currently with SSE and even though we are in credit they decided to put our monthly DD up £50, so we're looking into changing supplier, but the only stumbling block seems to be the fact we're on THTC with 2 different meters for different times of day, does OVO have a tariff that would suit me better? Cheers for any help. 

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Jess_OVO
Community Manager
9 months ago
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New Member*
TurnockNRGNew Member*
Posted in Switching suppliers and moving home

OVO Bungling Home Move - Why have I been charged after I closed my account?

Hi all,Firstly I am sorry for posting this here but I have met with silence or obstructionism from OVO every step of the way in this and am not being taken seriously at all. I wondered if anyone had any similar experiences to the below or - if OVO read this - someone could actually action these problems. I was a customer of OVO at a property I lived in until 6 August 2021. I gave OVO notice of my intended move out. I then, on 6 August, gave them final readings and did all the account closing items on the online system. I had around £500 overpayments in my account.Until recently I had heard nothing from OVO despite several chasers. Eventually, on 7 September I received an email saying my account was closed on 6 August and my refund was being returned. However, on 17 September I received emails from OVO to say they had signed me up for an open ended variable gas and electricity contract - not saying which property it was for. I point out at this stage that I have no OVO contract now, sin

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Jess_OVO
Community Manager
9 months ago
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New Member*
WobagUKNew Member*
Posted in Switching suppliers and moving home

2 meters with 2 MPANs- can I switch to OVO?

I'm looking to change suppliers and Ovo is definitely high on the list.However I am told we are a bit unusual, we have two meters, one to do the cheap nighttime electricity, and one to do the day rate, so that means two MPAN numbers etc.Is this something Ovo can accommodate? I had another supplier tell me they could but it would mean two standing charges, which is definitely something we don't currently pay to one of the big suppliers.

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Jess_OVO
Community Manager
9 months ago
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Carbon Cutter*
DesmondLCarbon Cutter*
Posted in Switching suppliers and moving home

Can OVO install a traditional 3 Phase meter if I switch?

Is OVO allowed to install nonsmart 3 phase meters?

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Jess_OVO
Community Manager
9 months ago
V
New Member*
ValentinaNew Member*
Posted in Switching suppliers and moving home

We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

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Jess_OVO
Community Manager
9 months ago
C
New Member**
ColetNew Member**
Posted in Switching suppliers and moving home

Difficulty applying for a switch to OVO - How can I update my supply address listed on the national database?

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address on the quote?Note that this is not a new problem. A previous switch resulted on a gas meter from one address and an electricity meter the other being transferred but I was assured that the central database had been updated to stop this happening again.

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Jess_OVO
Community Manager
9 months ago
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New Member***
Ashleigh65New Member***
Posted in Switching suppliers and moving home

Moving into new house, how do I set up my account?

Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?

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Jess_OVO
Community Manager
9 months ago
S
New Member*
St838New Member*
Posted in Switching suppliers and moving home

As OVO own SSE, why haven't customers seen any dividends of this buy out?

Dividends for customers,rather than share holder's. 

1
Tim_OVO
Community Manager
10 months ago
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Carbon Cutter*
EB23Carbon Cutter*
Posted in Switching suppliers and moving home

Moved into new property and I owe previous tenants bill, why?

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.

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Blastoise186
Plan Zero Hero
10 months ago
B
New Member**
brian inmanNew Member**
Posted in Switching suppliers and moving home

If I switch to OVO will I still get the Warm Home Discount?

i am an edf energy customer and i am considering switching to OVO, i currently get the warm homes discount of £140.00 per annum ,is this transferrable to Ovo automatically

4
Jess_OVO
Community Manager
10 months ago
D
New Member***
dc5RNew Member***
Posted in Switching suppliers and moving home

I'm moving out - How do I transfer the responsibility of my account to a family member who is staying in the property?

Hi,I am due to move out soon and my Ovo account is currently in my name. Is it possible to transfer the account ownership and direct debit to another family member? Regards

2
Jess_OVO
Community Manager
11 months ago
E
Carbon Catcher*
EverythingNeedsAUserNameCarbon Catcher*
Posted in Switching suppliers and moving home

MoneySavingsExpert's 'Cheap Energy Club' isn't showing OVO. Any ideas why?

I started planning for my upcoming fixed deal maturity today.  As part of that I have a look around and one of the resources is the MoneySavingExpert’s Cheap Energy Club.Comparing tariffs I was surprised not to find my current supplier, so I clicked the toggle switch so as to show current supplier only.  OVO does not show!!  I clicked on reset filters, and tried again. Not there.  But OVO is mentioned in all of the preliminaries, and for example in the drop down list of who the big name suppliers are.So where is OVO?Any ideas anyone?

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Blastoise186
Plan Zero Hero
11 months ago
T
Carbon Cutter*****
TheEpicBlobCarbon Cutter*****
Posted in Switching suppliers and moving home

How do I get OVO to take over my electricity supply, I'm only with you for gas?

Hey all - current OVO user here, I’ve been sorting out an electric mixed metering issue and problems with the National Database being wrong.This has all finally been sorted and I’m now looking to bring my electric under OVO. Currently only my gas is with OVO - does anyone know the best way of doing this?

6
Blastoise186
Plan Zero Hero
1 year ago
Z
New Member***
zebrafishNew Member***
Posted in Switching suppliers and moving home

I moved in to a flat and switched away from OVO - How do I pay my final bill for the time before the switch?

Hello,I moved into my new house and quickly changed to a new supplier. I got a letter telling me to register with them, however it looks like i can only register if I take on 1 of their plans, which isn’t possible as I am with another supplier. I just want to pay the final bills I have. On the final bills there is nothing mentioned about how to pay, just that I should pay now

4
Jess_OVO
Community Manager
1 year ago
L
New Member*
leafNew Member*
Posted in Switching suppliers and moving home

Just moved home - Are you my supplier? - How do I set-up an account, if so!

Hello! I'm moving into a new property and according to a website you provide the gas, but you have no record of this when I put the details on your website. Help, please!

14
A
Carbon Cutter*
1 year ago
C
New Member**
CarolineBirdNew Member**
Posted in Switching suppliers and moving home

Why have OVO raised an objection (blocked) my switch to another supplier?

Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP -  I have sent emails but I have not received any replies to date

7
Jess_OVO
Community Manager
1 year ago
Jess_OVO
Community Manager
Jess_OVOCommunity Manager
Posted in Switching suppliers and moving home

Switching to OVO? - Here's what to expect...Tutorial

Updated on 18/05/22 by Jess_OVO A Guide to joining OVO Energy Pick a Plan and start the switch - where it all begins So your energy plan is coming to an end and you’re looking for a new energy supplier. Maybe a switch to OVO is right for you. Decided you’re ready to join us on a journey to Plan Zero?  First place to head is our Quote and Switch site. Here, you can check the prices we offer on our range of plans and get a monthly Direct Debit quote. We’d really recommend finding out your annual usage figures from your current supplier and adding these under Do you know how much energy you use? Exact appearance may vary. Don’t worry if you don’t have the exact figures as we can base your quote on average usage for your size of home. Then it’s just a matter of choosing which plan suits you best. You can see more details about the unit rates and standing charges on each plan by selecting “Tariff Information Label” Exact appearance may vary  We’ll just need some details, then you’re away! O

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Jess_OVO
Community Manager
1 year ago
G
New Member*
galatineNew Member*
Posted in Switching suppliers and moving home

Can I switch to OVO with an Economy 10 meter?

Hi,     I’m thinking of switching to an Economy 7 tariff with Ovo and currently have an Economy 10 dual meter.Do I need to have a new meter installed (at my expense?) or would I be able to continue to use the current one? (I would have phoned Ovo to ask, but damned if I can find a number anywhere on their website!). Many thanks,Richard 

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Jess_OVO
Community Manager
1 year ago
N
New Member*
NocompNew Member*
Posted in Switching suppliers and moving home

Final electricity meter readings to old supplier not sent by OVO yet - why?

Hello, I moved from British Gas to Ovo recently. The final gas and electricity meter readings were sent to Ovo at the same time to send on to BG. Gas has gone through OK, but the electricity reading has not yet been received by B`G some three weeks later. Is this normal or do I need to chase `Ovo? Many thanks

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Jess_OVO
Community Manager
1 year ago
D
New Member***
dc5RNew Member***
Posted in Switching suppliers and moving home

Switching suppliers to OVO but my first Direct Debit clashes with my old supplier - can I change the payment date to later in the month?

Hi,I am in the process of switching to OVO and have been told my first DD payment will be taken on 22nd of April. However, my DD date with my current supplier is on the 27th of every month so ideally need my DD date with OVO pushing back to next month.Is this possible? Thanks

7
Blastoise186
Plan Zero Hero
1 year ago
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