- - Smart meters, smart homes and EVsSmart meters320 Electric vehicles175 Your smart home68
  - OVO Members’ AreaPlan Zero Members’ Hub135 My account403 Switching suppliers and moving home103 The Library (archive)150
My Account
Get a quote
Moving home
Smart meters
OVO app

Create your topic
Login / Register

Switching suppliers and moving home

The latest advice on joining us (or leaving us), moving house, and erroneous transfers

103 Topics
1,237 Comments

When you subscribe we will email you when there is a new topic in this category

Tutorial

Switching to OVO? - Here's what to expect...

F.A.Q.

What is an Erroneous Transfer(ET)?

Tutorial

I’m moving house - why can’t I take my OVO account with me to the new p...

103 Topics

Recently active

Most replies Most views Newest first

Do I have to get a smart meter if I switch to OVO?

If I switch to OVO do I have to have a smart meter installed. I was told that some energy companies are including this as a term in new contracts.

My current supplier have raised an objection to my changing to OVO - can anyone help?

Could anyone please help me sort this problem out Date Description Reference Type Amount Balance 31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41 30 JAN 2018 Other CRM1881218 CR £37.36 £0.01 31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.0...

Moved into property OVO supplies with a smart meter - how do I set up my online account?

Hello , I have just moved into a property supplied by OVO with a smart meter installed.I have registered online with the moving home option and selected Simpler energy monthly tarrif.I have registered my details online however it doesn't show me any option to view my smart meter online. I would like...

British Gas Smart Meters - Can OVO connect to them?

Are British Gas smart meters compatible with Ovo? I have recently switched.

What can I do if I've moved out but forgot to take a final reading?

Hi, I've moved out of a rented house and forgot to read the meters I'm now living away from the property and it's been more or less unoccupied for the most part for the last couple of months so I've got a feeling any estimated readings are going to be way too high. If the estimates are too hig...

Why has the existing energy supplier of my new house objected to switching me OVO? - I don't have a contract with them!

Hello there, I've just purchased a new house and I'm trying to join OVO. I keep getting emails from OVO about a objection. This is from the existing energy provider which I do not have a contact with nore do I even know which company it is. Can someone from OVO give me a call and confirm the exis...

Article FAQ for Landlords

Updated 02/03/2021 - If you’re thinking switching your property to us too, then check out the available OVO plans and get your switch sorted today here.For help reading S2 meters, we’ve got a handy guide here Another day, another fantastically written FAQ, for you superusers to use as you wish! Thi...

Moving into a new property - how do I get access to the online account?

Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tel...

Entered wrong meter reading when I moved in - can this be changed?

I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants. I have now located my gas meter however, and my estimate was too high. Can I...

I'm a landlord - Would I be charged an exit fee if the tenants change supplier?

Swithed to OVO as Landlord, I told them at switching that I am renervating and would have new tenents soon)I was put on a 2 fixed tarif but what happens when new tennants move in. If they stay with OVO will I be charged £30. What if they wish to go elswhere say Bulb?I could ask them to stay with OVO...

If I leave OVO, how do I get my credit back?

HI What do I need to do when leaving Ovo? I have quite a large credit in my account, how do I go about getting this refunded once I leave Ovo?

Switched away with a Smart Meter on Economy 7 and are now having issues with our meter. How can this be resolved?

Hi, we have an issue that hopefully someone can advise on. We are (or should be) on an E7 tariff, and got an OVO smart meter installed towards the end of last year. Last month we actually switched to Bulb, and since the switch we have been cut off from our off-peak supply in spite of the fact that...

Why is my supply listed as a 'business supply' and not a domestic?

Why when I try to get a price comparison do I get the message "unable to switch non domestic meters" This has happened twice once when a supplier called me and now on a comparison site.

Unable to switch because my electricity meter has been registered on the national data base as an industrial meter?

I've manged to find a more competitive rate and daily charge so applied to change supplier, unfortunately my electricity meter has been registered on the national data base as an industrial meter rather than a house hold domestic meter, which means I can't transfer. I've sent a mail to OVO tonight...

Why have I failed a credit check?

Hi, I've recently joined and have been told i have failed a credit check, please can you advise why this would be and what i can do! I can't afford the money they are requesting for the deposit. But can't see a reason why i would have failed. I have recently bought the property that i am trying to g...

I have a two rate electricity meter (Economy 7) do OVO support this?

Hello We have just moved house and took the opportunity to change to OVO (we were with EDF but the new home was with EON) We have now discovered we have two meters with different usage from the final EoN bill, although from what I can see only one MPAN. Can ovo pick this up as is - is this a differe...

New home supplied by Boost but wish to change to Direct Debit, is this an option?

Hi there I have just picked up the keys to my new house and the vendors advised me that the gas & electricity are both provided by OVO. A smart meter is installed and payment is by way of PAYG using separate top-up cards. I am eager to change the payment method to Direct Debit. How can I go about...

I've moved out and the account is in debit - how is the final payment taken?

I have moved house and Ovo have received details and my account is showing that the final reading has been taken. It looks like I am in debit, and so owe Ovo money. Will this be taken as a final direct debit, or will I get another correspondence asking for money? I'm not disputing the money owed,...

Moving into a house with solar panels - do I need to worry?

Hi everyone, hope you're all doing well! I'm looking to move, and most of the houses in the area I'm looking to move to have solar panels preinstalled. Do I need to know about anything before I move into one? Another quick question that has always intrigued me - if you profit from solar panels by fe...

My opening meter reading is 'within tolerance' - what does this mean?

Updated on 19/07/21 by Jess_OVO When you switch to OVO, you’ll be asked to send us your opening meter readings around the date of your switch - we then get these reading checked by a third party and sent back to your previous supplier. If the readings you supply don’t match the historic meter readi...

Why did my final bill from British Gas take 5 months?

Moved to OVO from BG in October, just wondering why its took 5 months to receive my final bill? Is this normal?

Why have I been sent an estimated final bill from my old supplier when I was assured OVO would take care of the switch?

I switched to OVO in late Feb and submitted meter readings as requested. It was my understanding that OVO would close everything with my old supplier, Southern Electric, but we have received a final bill from SE this week (an estimate) for £100 for electricity (last bill was only a month ago so this...

Page 4 / 5

Not finding what you're looking for?

Ask your question, the answer will help you and others

Create your topic here!

@OVOEnergy latest:

Tweets by OVOEnergy

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Please remember my info

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies

Products

Home Energy Plans
OVO Beyond
Electric Vehicles
Vehicle-to-Grid Charger
Smart Meters
Smart Storage Heaters

Resources

Compare plans
Moving home
Refer a friend
Energy guides

About OVO

Our story
OVO Sustainability
OVO Foundation
Careers
Media centre
OVO Group
OVO France
OVO Spain
OVO Australia

Help & Support

Help & support
Forum
Complaints
Emergency support
Security

Core Terms & Conditions
Privacy Policy & Cookies
Modern Slavery Statement
Gender Pay Statement
Field Force Gender Pay Statement
Health & Safety Statement
Group Tax Strategy Statement
Supplier Code of Conduct
Contact us
Emergency
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section)
Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section)

OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879. We are a mandatory FIT & SEG licensee