Switching suppliers and moving home
The latest advice on joining us (or leaving us), moving house, and erroneous transfers
- 146 Topic threads
- 1,712 Comments
Good evening all, I have been informed in early December that my energy supply will be migrating from SSE to OVO Energy. However, the migration was never completed.No migration has been done so far and it is already taking so long - Around three months.I have sent multiple emails and made so many calls to SSE and their position is that my account is fully migrated.On the other hand, OVO Energy is telling me that my account is still in migration.SSE is telling me that the account is migrated and if I have any questions I need to turn to OVO Energy. From the other side, OVO Energy is telling me to turn to SSE…I really do not know how to proceed and what to do!Does somebody have the same issue with the migration?Please advise.Many thanks,Zdenka
Hey, it’s been nearly 2 months since I moved into my property and called customer service to get an account set up. I have not heard back since nor have received the welcome email which I was told I will get through the post. I’m getting little worried as I have not heard from you end and can’t see my bills usage etc. I also asked to be on standard charge and not be tied to fix term until account was set up. I called several times but I get the same answer each time yet got nothing. Can someone help!
Please can anyone assist with my issue.I have just found out this morning that my 80 year old mothers account has been switched from Utilita to OVO without any permissions either from her or myself ( I had permissions to oversee account). As it stands today she has not yet received account details from OVO or payment cards, so she has no fuel. I called Utilita and they tell me to call OVO and yes all OVO lines are closed for the weekend.I need to know who gave permission to switch this account and who is taking responsibility for essentially leaving an 80 year old woman in the middle of winter with no fuel.Lucy.
Why am I seeing really high usage costs on my In-Home Display (IHD) since my account was moved from SSE to OVO?
Hi,We had our smart metre fitted recently and with the recent cold weather we have used our electric panel heaters.With 2 panel heaters on for 4 hours we had the price displayed at £10.84.Were worried about how the hell we can afford to keep warm using these heaters. Is this right?!.
Hi,I received a letter in the post from Ovo that was addressed to my neighbour in the same flat building. The letter was the final bill for his SSE account and indicated that this person’s account was being moved from SSE to Ovo. However the MPAN and MPRN on his bill does not correspond to the same numbers on my own SSE bill (I haven’t been moved to Ovo yet). I wanted to double check this so I visited the findmysupplier website and searched our post code which resulted in duplicate addresses being returned. His address is Flat 1/1 and mine is Flat 1/2 however the result returns two instances of 1/2. If you look up both addresses, each have separate MPRN numbers which correspond to our individual bills and it states his supply is Ovo with his MPRN as stated on his final bill and mine is SSE with my MPRN on my bill. I presume the same problem has occurred with electricity. If I look up the post code on a switching site like USwitch, duplicate 1/2 addresses appear. I’m not entirely sure
I am among the SSE customers migrated to OVO. The result has been miserable!last month I received an email from OVO stating that I had cancelled our direct debit. I hadn’t. After investigating, OVO decided it was a system error. Now, a month on, I have received another email from OVO stating I have cancelled my direct debit. I haven’t!Once again the email tells me my estimated annual bill is hugely more than it should be.Is this how OVO intends to treat customers?
Moving house during the current energy crisis - Is it best to stay on a variable plan or switch supplier?
Hi all,Hoping someone has some advice but having been a happy OVO customer for 5 years I’m moving house and facing the prospect of coming off my fixed rate tarif (which I can’t take with me) and signing up again as a new OVO customer on a new plan. Looks like my bills will be going up from £95 to £350 a month (!!) which seems very harsh and rather unfair given my loyalty to OVO over the years. OVO have told me there’s nothing they can do.Am I better off looking for a new supplier?Im currently paying ELECTRICITY at 19p and GAS at 4p per kwhThanks
Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks!
Updated on 14/04/22 by Jess_OVO Energy Plans Explained Here’s our FAQs on energy plans, to see all our FAQs on SSE joining the OVO family, click here. What will happen to my fixed plan? If you’re on one of SSE's fixed term plans, it will be carried over to OVO. You can find the terms and conditions for your plan here. What happens when my fixed contract ends? We’ll write to you six weeks before your contract is due to end. We’ll show you our current plans, and give details on how you can fix your prices with us again. Our fixed plans are easy to sign up to from your online account.Haven't logged into your online account? Activate yours today in just a few clicks. What energy plans do OVO offer? If you’re on a fixed SSE plan, this will move over with you to your new OVO account. It will keep going until your expected plan end date. But at OVO we also offer a selection of fixed contract and variable plans to suit your needs.Our 1 and 2-Year Fixed Plans protect you against price hikes. O
I've found out that I'm leaving OVO later this month as I've switched. I haven't - I've no idea who I'm supposed to have switched to. It was only because I was looking online for my statement that I noticed the 'Sorry you are leaving' message - how do I stop this happening, how do I prevent it happening again, how do I find out who I'm meant to be switching to, and will this effect my fixed rate status? Sorry lots of questions!
How do I get my credit back from my previous energy company who have gone into administration since my switch to OVO?
I left Igloo just before they went bust and moved to OVO - however, I do not seem to have my credit moved across. Eon say I wasn’t moved to them with other Igloo customers - so where is my credit from Igloo?
I've received a grossly miscalculated final bill after moving in to a house that OVO supplied! - How can I lodge this billing complaint?
Headline- Ovo are trying to charge me £400 for a bill covering a 2 week period. I moved into my flat in September 2020 and changed energy supply to Eon straight awayIt came to light in September 2021 that the supply wasn’t transferred until 2 weeks after I moved in and I started receiving demands for payment…. A full year after I moved in. For that two week period Ovo energy are demanding £390….I have supplied all the necessary evidence for a correct bill to be issued but have been met by a wall of silence hello@ovo, collections@ovo and the customer service team To date I have spent 15 hours on the phone trying to get this resolved but every agent I have spoken to has either not been able to contact the relevant department or has not been able to help Despite being assured multiple times (these calls are recorded ovo, I suggest you listen back) that demands for payment would be put on hold until this was properly investigated I was today served a final notice of default. This means I
Trying to register my new home with OVO when the previous owner also used OVO - How can I get an accurate Direct Debit quote?
On 4 October I received a quote from you on my moving in on 29 SeptemberIt was £171 a month basically because it is a 5 bedroom houseAt my previous property I was only paying £66 a monthI was told I would hear more from you in 10 days but I have seen nothingI looked at your site last evening to be told my 4 October quote had expired but your email of 4 October at 16.52 from firstname.lastname@example.org made no mention of me having to accept your quote and no email to reply to anywayA new quote now mentions £212 a month !!!Can you assist/help please ?The couple I bought from were also with OVO Energy !!!How much a month were they payingThey were just a couple as wellAcresroger
Updated on 28/06/22 by Jess_OVO Are you moving Pay As You Go customers from SSE to OVO? We aren’t currently moving Pay As You Go customers to OVO Energy. We’ll start in the next few months, and will be in contact with all affected customers before they move. Do OVO offer a Pay As You Go (PAYG) plan? We currently don’t offer any PAYG plans. Boost Power is OVO’s prepayment sister company. You can learn more about Boost Power here. If you’re on a PayGo SSE tariff, you’re able to check out the Boost Power prices and plans here (market conditions allowing). Got any more questions about the potential move from SSE to OVO? Check out our FAQs here
Updated on 17/05/22 by Jess_OVOThis is an OVO Community volunteer guide. See OVO’s official FAQs here. To learn more about what’s happening with the energy market check out this blog post. Sometimes, all good things must come to an end, and as much as we’d all rather not see it happen, even energy suppliers unfortunately cease trading from time to time. And in recent times, this has been happening to a lot more suppliers than usual all at the same time. But what happens if a supplier goes down, and what happens to your energy supply? You never need to panic, as there’s always a solution to these issues. Firstly, I want to reassure you that there are several measures in place to protect customers of failed suppliers and energy supplies will never be disconnected if a supplier goes bust. This forum guide focuses on one of them – the Supplier of Last Resort (SoLR) process managed by the regulator Ofgem. It can’t be used in all cases, but for those where it can be applied, it can effective
Updated on 14/04/22 by Jess_OVO Joining OVO with a smart meter Will your smart meters work when you switch to OVO? Yes! If you have a SMETS1 enrolled, or a SMETS2 meter installed by SSE, it will keep working and sending readings when you move to OVO. Will I be able to get a smart meter with OVO? We love smart meters here at OVO. And our engineers would be delighted to install them for you. To book your appointment, just login to your online account, and choose a date and time that suits you. If it's your first time logging in, just click here and follow the few simple steps to activate your account. We’ll also contact you about getting a smart meter once you’re with us. You can read more about the benefits of smart meters. Or find out more about the installation process. How do I book a smart meter appointment with OVO? Booking a smart meter appointment is quick and easy, and we'd be happy to install one for you. Just head to your online account, or click here. Then pick a date and ti
So, I moved in into this flat on 1/08/21 and started a contract with OVO. Now, even though I can see my account on OVO website with my energy usage and everything, BOOST is cutting out my power supply and I have to pay BOOST as well. Anyone has had the same experience? I really need advice on this.
Moving from SSE to OVO - Who can I get in touch with for help and support about my move to OVO?F.A.Q.
Updated on 14/04/22 by Jess_OVO What’s the best way to reach out to OVO? If you’ve got any questions about your move to OVO Energy we’ve got you covered. You can:Have a look at our Help Section either on the website or in your online account Dive into over a thousand topics and join the conversation on this community-powered OVO Forum Talk to us on our online chat here Email us at email@example.com Give us a call and speak to one of our friendly team on 0345 0260 712. Who do I contact in an emergency? If you have an emergency with your gas, please call the 24-hour National Gas Emergency hotline on 0800 111 999. Remember to check your gas appliances are switched off, and to open your doors and windows to let the gas escape. For more information, have a look at our full guide to emergencies here. How can I make a complaint? If you’ve got a complaint about your move to OVO, we’re very sorry. And we’d like to hear about it. Take a look at our feedback page, and get in touch with us by em
Updated on 14/04/22 by Jess_OVO Switching suppliers and joining OVO Before your move to OVO, you'll still be able to move to another supplier. And, if you do, you’ll stay with SSE until the move takes place. Once you’ve joined OVO, you can still switch suppliers too. You’re protected under the Energy Switch Guarantee, which is monitored by Ofgem. Take a look at our step-by-step guide on how to make sure you're getting the best deal when you switch suppliers. If you try to switch whilst you’re moving from SSE to OVO there could be complications. The other energy supplier might not be able to go ahead as planned, and they may take longer to switch you. What if I’m already switching suppliers? If you’ve already told SSE that you’re moving to another supplier, you won’t be moved to OVO. Got any more questions about your move from SSE to OVO? We’ve got you covered in these FAQs, or ask the community in the comments section below!
Updated on 14/04/22 by Jess_OVO Price and tariffs when moving from SSE Your move to OVO won't affect the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem Price Cap changes which happen twice a year (April and October). We’ll always let you know in advance if your prices need to change.If you were on a fixed tariff with SSE your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to OVO. More information on this and a whole host of other SSE FAQs here.
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