Switching suppliers and moving home

Hello. I am moving to a new house and would like to stay with OVO. In the old house I paid based on the fact of use. Now when I try to re-register everything online I am offered a tariff plan 2. But I would like to stay on the payment by the meter for use. Online does not make such an offer. How can I switch to a new house without buying a tariff plan?

Hi, I am moving to a new house soon, but will keep the old house for a while until it is sold. Can I open a second account with OVO at the new house and then close off the old one when it is sold, likely in a few months time?  

Dear Ovo Team,  We started our contract with OVO on 23-11-2022 and the initial reading sent was 69108 taken on 25-11-2022.  However, the last reading updated on your system shows 63871. We moved into this apartment on 28-10-2022 and the reading was 68719, again confirmed by our lending agent. (At the time we were with SSE). There is a discrepancy of around 5000 units for which we are not liable and but we were charged with November bill which became as £1936.09. I have contacted Ovo several time during december and january, they never takes action, just give me promises.  After many calls and emails, they told me they are opening the meter reading dispute. I waited for a long time but didn't get any response. Then I again sent an email, and I got a call back from them, saying they will open a meter reading dispute and this time I got confirmation through email. Even though 12 weeks have passed, I didn't get my meter reading corrected or gotten any response from them.  Vasan

Hi All, I recently moved into a new house at the beginning of March and have received a bill fromOVO asking me to pay £700 from October to March, despite not living here. I have provided copies of my completion statement, my old tenancy contract, my old electric bills and a copy of moving company booking to prove this, however this has not been corrected and I am still being asked to pay this. I have contacted customer support numerous times, have been told that a case has been opened however whilst there is an open balance on my account with no direct debit, my details will be passed to credit reference agencies and third parties to seek collection. Has anyone got any advice on what I can do to resolve this. 

I am trying to switch to OVO from octopus as i am getting an EV and want to take advantage of the charge any time add on, I have SMETS2 metrers installed by octopus and currently have the Octopus GO tariff for off peak charging of my Hybrid.I consistantly get this message“Unfortunately, we can't give you a quote right now. We're currently unable to support your meter setup, but we're working on it and expect to offer quotes in 2025”It doesnt give me any other information about why i cant switch!!

Hi I’m moving into a new house, and the previous tenant mentioned they have debt on the energy account, which they plan to retain and pay off through a payment plan.Can I open a new ovo account in my name without inheriting their debt?

I had a tenant who left a rental property without paying the energy bill. As a landlord with a formal contract, one that states the tenant is responsible for all utility bills. Under current law, as a landlord I am not liable for any areas. How do i ensure Ovo accept this legal right?

Morning All,As the topic says, can I switch to a different energy provider if I still have an old meter MPAN attached to my household? Long story short, we are all electric here and were on a Superdeal tarriff migrated from SSE due to using storage/underfloor heating in a 1970’s terraced house with a three rate radio switched meter.The new smart meter was installed in September 2024 and the old meter was removed. The new meter is sending reads to OVO as expected BUT all billing is on hold for the new meter and the old meter MPAN for the heating element of the old meter is still on the account when it should just be GONE like why is it still there!? I have contacted OVO about this more times than I have fingers for and its always the same old cock and ball story about it all being with the billing team and they have to review it and are aware blah! blah! blah! Same old thing!What is reaaallllly winding me up is that there is seemly NO TIMEFRAME in which the billing team can resolve this

Hi everyone. I was with SSE at my old address, moved into my partner's March 2022 and we moved to a bigger house together in August 2022.New Tenants moved straight into my old house August 2022, I gave final meter readings over the phone as I've always done when I moved and thought nothing else of it.Then in February 2024 around (18) months after I moved out, OVO said I owed £1800 July 2022- March 2023, I sent them loads of evidence to show I wasn't living there at that time by showing full tenancy agreement at new address, estate agents confirming I was, driving licence at new address, Council tax letter, HMRC and doctors letters at new address, also Octopus confirming I was with them at that time at new address and proving someone else was living their at that time, yet OVO said none of this is proof and continued with debt collection LCS and Solicitor, my question is, is it normal that OVO do not accept any of the above as proof of address?

Looking for a bit of advice on how to proceed. I’m an existing dual fuel OVO customer. My garage is not connected to my house, I can’t share services between the two buildings.I have got National Grid coming to do a new feed install, they have given me the MPAN for me to get my supplier to put a meter on.I have followed the guides here about registering for a second account with the same email however it doesn’t allow me to do so, it just changes my password for my primary account. If I try and use the + feature in a gmail email I get the account creation email through but then can’t register because I don’t have an account number for this new account.I also can’t progress via the online system to book the install with the original or the new email as once I enter in my details it tells me I’m not eligible for a smart meter (because I already have a smart meter registered at that address - the existing home meter).I have spoken to the new connection team, the person I spoke to initiall

Hello,Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.Elena Wilson

Final reading from old supplier did not match those provided for your first. The electricity is right, but the gas is incorrect. Final bill says I must inform new supplier of the difference. Can you please help?

I have had the “Sorry you are leaving us” email from OVO today, which turns out to be an “erroneous Transfer” error, I know this is supposedly a Human Error as I never requested it, what I do not understand is, if I want to send you a message, speak to you via phone, or just have a look at my account, I need to submit my full name, account number, password, and email address. Yet someone can transfer me to another supplier by typing in the wrong Meter Point Number. I think you have problems with either your security or protocols. You should at least check with your customer that this is the case before sending “Sorry you are leaving us” emails, I am now told it will take between 12-18 weeks to resolve, I am not happy with this outcome after spending 1.5 hours on the phone and messaging you about the problem.

I have previously moved into a new property supplied by OVO and as now the legal occupier I opened a letter to them sending debt collectors round because the previous tenants hadn’t paid their bill!I was mortified that they are doing this! I tried calling and couldn’t get through to them at first. When I did the gentleman was very reassuring and told me he would rectify the bill and did the sale pitch to which I decided to stay with them.Received the new statement and they are still trying to charge me!! I’ve had it with this company already! Painful is an understatement! Plus my new email as a new client states they are open Saturday they are not!Not at all happy and want to go back to Bulb Energy even though they are slightly more expensive. Customer service was second to none.

Edit: I meant PAYG smart meters, not prepayment I'm due to switch over to Ovo tomorrow from EDF, who we've got PAYG smart meters with. There is still credit on both meters.1. What will happen to that credit when we switch?2. Can we switch from PAYG smart meters easily?From what I've read, this isn't as straight forward as I thought it would be.Any help would be much appreciated!

I am trying to sign up to the online fix sept deal but I keep getting bounced back to the first page and have to renter y details. I have rung Ovo who say the deal is only available online after 90 minutes on the phone, the chat bot is useless for this and I have asked they report it to their technical team-still on hold as I write this.Any help from Ovo out there?

Hi Guys,Hope someone can help with this. I need to close the account of my elderly mother who has moved into a care home.Looking at the help pages it looks as if closing accounts is based on receiving meter reading from a new supplier. What if you simply need to close the account and there is no new supplier?I cant find an option on the website to simply close the account.

Good morning,We’ve been trying to set up an OVO account online for two months now. When we moved in, there were letters to The Occupier with an account number.I spoke to someone on 2nd July and they said they’d be in touch. Since then I’ve heard nothing. I sent the meter readings by email and still, zero response. Every time I try to set up an online account I keep getting the oops message.Is it normal that it takes this long? Is there anything I am not doing right?Grateful for any advice.TIA

Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP -  I have sent emails but I have not received any replies to date

We have just bought a new home in the Highlands and it has THTC supplied by OVO ( previously SSE I believe). For some reason that I don't  fully understand it has 3 meters. One standard and two for the THTC.When I contacted OVO to set up my account they were adamant that there was only the standard meter and could only offer me a standard tariff with one rate. So no benefit for the storage heating etc wired up to the THTC.When I signed in to my account it is showing 2 meters the standard and one of the THTC one but all still on the same tariff.I checked with the previous owner and he supplied OVO with 3 meter readings when he left. He also said that OVO were due to change the meters but had failed to make an appointment.My questions are1. How do I get OVO to acknowledge there is a third meter here?2. Shouldn't OVO be offering a tariff for the HTHC set up.3. Can I switch to another supplier with the current set up to get a suitable tariff?4 How do I progress the meter changes and will t

Hi there. This subject has been covered before but slightly ambiguous outcomes.  I have had to install a new 3-phase supply at a domestic property, which was (over) rated by our electricians as needing a 3-phase 315A supply. The size of supply was based around having 3 electric car chargers and large heat pumps for the house and some large outbuildings.  I couldn’t find any supplier who would provide a domestic contract on a CT meter, so have got a business contract with Eon until November 24. This contract has painful capacity fees and standing charges and isn’t very competitive on KWh rates either.  I would like to revert to a domestic contract in November this year, so would love to clarify the following : Will Ovo take on this account and revert to a domestic contract with existing CT meter? Will I be able to export any excess energy generated by solar panels?If my existing meter is not supported, would Ovo install a suitable CT meter to allow the contract to switch over? I’d be hu

Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you 

Hi, We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do? Thanks

Has this happened to anyone else?I left my property end of March 2023, OVO took a meter reading in February 2023. I received my final bill in April and was in credit and received a refund. 8 months later (November 2023) I received another final bill. I now owe over £1000 and I have been charged over £60 in arrears.Unfortunately the person in customer care couldn't help me as "they had to raise a case" I am now left worrying myself sick as I have no money to pay this bill.

I applied online OVO website to transfer BOTH my electricity and gas from my previous supplier to OVO.After transfer/switch date I assumed everything to be fine. However logging into OVO website to check my account was still in “pending setup” stage.After 2-3 weeks I wanted to confirm my switch was successful. However my previous supplier says they are still supplying my GAS.After speaking with OVO online chat they finally activated my online account (because I was in credit with the direct debit on the first day of switch).Now I see that I am being charged by OVO GAS standing charge. I am also being charged GAS by my previous supplier.Is this right? How can OVO charge me GAS if they are not supplying me GAS? Also, at no point was I informed of any problems by both suppliers.