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Carbon Cutter*
isenschmidCarbon Cutter*
Posted in My account

Tenant with Submeter. Will I get the Energy Bills Support Scheme payment?

Hello, I am a tenant with sub meters for both gas and electric.I pay the landlord exact consumption cost and daily charge according to the meter readings and unit rates + VAT.Based on this arrangement, and although I am connected to the utility grid, there appears to be no mechanism I am aware of to receive the government energy support bill scheme of £400.My understanding, is the support is equal to every one connected to the utility grid, not just account holders. Does anyone know how to request the £400 support for non account holders who actual pay indirectly for their utility consumption? Thank you

39
P
Carbon Cutter**
1 minute ago
E
New Member***
Eco GeekoNew Member***
Posted in Smart meters

Can you supply a three phase smart meter?

I have a three phase supply to my house. All phases are in use. One phase for ground source heatpump the other two provide power and light. Can you supply a three phase smart meter?

74
Blastoise186
Plan Zero Hero
2 minutes ago
P
Carbon Cutter*
PappiCarbon Cutter*
Posted in My account

how to convert units used to kWh

How do I convert my units of gas used into kWh ? Am using the formula suggested where you take the units used x1.02264 then x30 then divide by 3.6...doesnt tally with that on my bill. I have units used as 49 and a bill of £153.42. is that correct? Please advise. Am very confused.

5
JGANLEY
Carbon Cutter*****
4 minutes ago
P
Carbon Cutter***
pissedoffalreadyCarbon Cutter***
Posted in Smart meters

cant get a reading on any of my meters

Hi Total newbie to meters of any kind let only clever ones !!I am moving into a property and there are smart meters , the elctric one is flashing the gas isnt .. i dont know how to use it ..th eguy at scottish power said push the red n green buttons at the same time tried this then i tried the green and then read ..i get ..vend ..rejected..incomplete .i have signed up for monthly direct debit so help would be appreciated ..btw the first time it did say £4.60 credit , i havent used any electricity but today i tried again and there £1,79 ??? cheers 

6
Blastoise186
Plan Zero Hero
5 minutes ago
C
Carbon Cutter****
Chris78Carbon Cutter****
Posted in My smart home

Will the Anytime EV add on work with Podpoint or will I need to change the EV charger?

Ive just gone onto the OVO drive tariff and want the Anytime Plan But I already have a Pod Point charger at home. Will the Anytime work with Podpoint or will I need to change the charger? I have a SMET2 smart meter.  

42
Blastoise186
Plan Zero Hero
10 minutes ago
S
Carbon Cutter*
SheepdipCarbon Cutter*
posted in My account

Cant access OVO online account or app

OVO have taken over my SSE account and told me all i'd done and the move is seamless but can't access my online account or app?

7
Blastoise186
Plan Zero Hero
16 minutes ago
S
Carbon Cutter****
SeanSCarbon Cutter****
posted in Smart meters

Does OVO have plans to offer a 3 Phase smart meter for supplies larger than "100A per phase” connections (CT-type meters), and “vector sum” compliant?

Updated on 12/09/22 by Tim_OVO: I notice that there has been news earlier this month of the first 3-phase SMETS2 meter install in the country by Smart Metering Services (SMS) on behalf of their client, Good Energy for a private domestic customer in Gloucestershire.https://www.smart-energy.com/industry-sectors/smart-meters/britain-installs-first-ever-polyphase-smets2-smart-meter/This “UK first” appears to have been installed using a “direct current” type three-phase Aclara SGM1400 meter, suitable for “smaller” three-phase (sub 100A per phase) supplies found in larger domestic and small commercial installs….presumably the sort of customers that OVO previously could not provide SMETS2 smart meters to. Are there any plans for OVO to follow suit? Do OVO offer 3 phase smart meters? As of August 2022, we're currently in a pilot, and will be contacting pilot-eligible customers (OVO customers on single rate tariffs) over the next few weeks and months. We are working with a select number of trai

70
D
Carbon Cutter**
51 minutes ago
I
Carbon Cutter*****
IChap55Carbon Cutter*****
posted in Smart meters

manual meter readings

Getting a bit fed up having to send manual meter readings. Sent manual reading before last bill (18 January). Just looked at usuage and in red - send manual meter readings. Surely OVO can come up with a resolution to this as I see it has been discussed on forum many times.  If this is happening a lot then they need to have a manual check to see what’s happening. My meter is set up to send half hourly readings so there should be no need to send manual readings

6
I
Carbon Cutter*****
1 hour ago
A
New Member*
Ailwyn ReesNew Member*
Posted in My account

Where's my first 'Energy Bills Support Scheme' payment?

Hello,It’s the 3rd October today. Can anybody provide an answer as to why my first installment of the “New Government Energy Price Guarantee” wasn’t applied to my direct debit that left my bank today?

422
Blastoise186
Plan Zero Hero
2 hours ago
J
New Member***
jcallaghan23New Member***
Posted in My account

Numerous Account Errors

I would like everyone to know that OVO have made another mistake with my Account, the fourth to be exact. This time OVO have charged me £10 for a missed payment on an Account that was over £200 in credit????? If that wasn't enough I have tried three times to rectify their error over 21 days, and still nothing has been done.I have lost total confidence in OVO's ability to manage my Account properly.

5
N
Carbon Cutter*
2 hours ago
B
New Member***
BondensbabeNew Member***
Posted in Smart meters

Having a problem reading my smart meters

Hi there,  New to all this.  I need to say that I am a pensioner with mobility issues and also some sight problems.  I had smart meters installed by SSE last February and then was transferred over (with no notification) later in the year.  My electricity smart meter is in a meter box on an external wall outside my ground floor flat.  My gas meter is however in an enclosed shed which is used by my tenant neighbour and not easy to access.  I pointed out to the engineer when he installed it that it would be impossible for me to read if I needed to.  His answer was you wont need to its a smart meter!. All seems to have gone okay until Christmas Day!!  when I checked my online account to find out that OVO were not receiving my meter readings,  Since then I have tried to read the electricity meter myself several times and a friend has been round and tried to,  Neither of us can read it.  The real problem is the gas meter which is 6 foot plus up on the shed wall and totally inaccessible to me

2
B
New Member***
2 hours ago
A
Carbon Cutter*****
anowaksCarbon Cutter*****
Posted in Smart meters

smart meter doesnt work

HI. SSE transferred me to OVO. I did not received any information about it. I realised i am not customer for sse any more when i tried to top up my smart meter online. I woke up in the morning and on my account was only 40pence, when i know i should have about £70. i called to sse they transfered me to ovo. Guy over the phone helped me with my online account which i actually cant use it because i am on pay as you go. i dowlonad ovo top up app and still when i am trying to top up all my transactions are diclained. i called once again lady over the phone told me i might have problem with smart meter so she will arrange enginner who never showde up. i am trying to call to ovo also on the whatsapp and chat and they just transferring me to other team but i am like 50minutes on the chat. i cant top up my smart meter. i am almost without energy. and this is super weird because once i am having 40 p, later 2 hours later i hve 60 pn, and 5 hours after i have £2,50. Next day i have again 40p on

9
Emmanuelle_OVO
Community Moderator
2 hours ago
G
New Member**
Green FarmNew Member**
Posted in OVO Newbies

chat issue

I am trying to message using chat as I have an issue with setting up our online account.  I can still see my messages from yesterday when I ran out of time and the service closed. I have been waiting for a response of some… any kind but I’m not sure that my message is connecting to anyone as I haven’t received a new ‘chat bot’ message, it’s just literally continued from yesterday’s where I never received a response.Do you have to reset the messenger? 

1
Blastoise186
Plan Zero Hero
2 hours ago
H
Carbon Cutter***
hillfortCarbon Cutter***
Posted in My account

Why am I still getting charged for gas? - My faulty gas meter was removed!

Hi for the last two months I have been getting billed for gas I could not have used as I no longer have a gas meter, how do I go about having this extra charge removed from my bill. I have tried contacting ovo several times of the last couple of months due to errors in ym bill but have heard nothing from them, it took 3 months for them to accept that my meters are faulty and agree to replace them. this error is costing my at least 40 pounds per month just now in gas charges and my electrictiy chrages range from 92p to over 10 pounds per day, this i kind of expect as I am all electric including my heating, however i have been charged 10 pounds on two sepecrate days this week when i was not in my home to use energy and my heating is manuel controlled by myself. this is becoming more and more distressing I am not looking forward to see what they will be charging me next month.

69
Emmanuelle_OVO
Community Moderator
2 hours ago
1
New Member*
100270796New Member*
Posted in My account

unable to submit electricity meter readings

Why can't i submit my electricity meter readings fot December 2022 and January 2023?

3
Blastoise186
Plan Zero Hero
2 hours ago
M
Carbon Cutter***
MichaelaCarbon Cutter***
Posted in My account

no gas supply!! no one at ovo is helping!!

I’ve been moved from sse, we become unable to top up our smart pay and go meters. An engineer was sent out and he put an old style  key meter in, he put £20 credit in and told us the card would be here soon. We ran out of gas yesterday still have no card to top up, I’ve been on phone to OVO for almost 4 hours I’m just getting passed around no one is helping us at all!! What can I do I have no heating my house is freezing and I have small children! It’s honestly the worst service I’ve ever had off a company! Does anybody know how to talk to OVO pay and go department that deals with these old meters??

5
Emmanuelle_OVO
Community Moderator
3 hours ago
GazH71
New Member***
GazH71New Member***
Posted in My account

I moved almost 3 months ago, why is my old account still open?

At my previous address, I was set up with OVO for both Gas and Electric, there was a smart meter though the Gas had stopped reporting for some reason. Anyway, almost 3 months ago I moved into a new address and signed up to OVO there too, as I had no issues with them. The old address and the new address are both on my account and I can switch between them.The thing is, I don’t want to, the old account should be closed as I’m no longer living there and it’s been over 6 weeks. The account is showing in credit, but I can’t make a refund request as it keeps saying there’s an error.I tried to go through the online chat but they didn’t seem too smart when it came to fixing problems, the best response I had was ‘it can take up to 6 weeks after moving’. Well, it’s been over 6 weeks. Can the credit be moved into the new account and the old one closed?

3
Blastoise186
Plan Zero Hero
3 hours ago
D
New Member**
DadhelpNew Member**
Posted in My account

OVO have not swiched Electric, only Gas

Hi, I am needing some help and OVO are not being very helpful at all. My Dad discovered in December that his account with SSE had been taken over by OVO. When we have sorted out the online account, well I did as my Dad is 82, and they have only transferred over the Gas account , not the Electricity account.  He done an online chat (he does amaze me because he really tries) and they told him he needed to provide them with an MPAN number as he also hasn’t been receiving the Government £400 credit to his Electricity account because of their mistake. They said the MPAN number is on the meter and the best way to do this is take a photo and send them it in chat and they can sort it, his meter is right at the top of the room (his house is really old and didn’t have utilities when it was built so when the meters were put in so they put them right up high to the ceiling) anyway, he obviously can’t get to them so I went up on steep ladders at the weekend. He has this morning sent across to OVO o

5
Emmanuelle_OVO
Community Moderator
4 hours ago
M
New Member***
Mains1900New Member***
posted in Smart meters

Smart Meter Loses Connection

We have thick granite walls, so occasionally our smart meter reader loses its connection with the box outside.  When this happens I take it outside, power it up with the battery pack for my iPhone next to the box and it reconnects, take it back inside and reconnect it to the mains power in its usual position.  This works every time.

2
M
New Member***
4 hours ago
T
New Member*
tobyjNew Member*
Posted in My account

Can OVO/SSE install a meter for a new gas connection?

We have a new gas connection being fitted soon and want to get SSE/Ovo to supply gas (we have Electricity already).  Called to try and arrange fitting a new meter but there seems to be no process for this.  How can I do this? 

33
Emmanuelle_OVO
Community Moderator
4 hours ago
C
New Member***
colin147New Member***
Posted in My account

Peak and off Peak readings

Why is my bill showing both meter readings as off peak but still being charged at different rates ?

1
BPLightlog
Plan Zero Hero
4 hours ago
D
New Member*
delavega79New Member*
posted in My smart home

MELCloud issue going on these last two days?

Hello all,I’d like to find out if any other Mitsubishi customer is experiencing the same issue of mine: the app MelCloud seems to be no longer able to communicate with both units I’ve installed indoor. All was working fine till 2 days ago: nothing changed in my hardware or configuration. The only update I’ve done these days is to bring my router to Fritz!OS version 7.50 from 7.29. Both the units indoor are still visible in my Mesh network devices list and wifi signal is correctly active, in fact also MelCloud app is now reporting perfect Wi-Fi signal strength for the units. The issue with MelCloud is: Error “The unit failed to respond to the refresh request”I suspect this could be an issue with the MelCloud app server rather than my units failure or local lan configuration issue. Thank you!!  

2
Emmanuelle_OVO
Community Moderator
4 hours ago
H
New Member*
Hd92New Member*
Posted in My account

Energy support scheme money being paid to bank but deducted from Ovo balance!!!!

I've just logged in to my account for the first time in a while, because the balance quoted in my email seemed way off, so I've been going through my bills. I only joined ovo in august so it didn't take long).I've discovered that the £66/£67 that gets paid in to my bank account, has then been deducted from my balance in my ovo account. I've had 4 payments totally £266 from the support scheme. I also have a deduction on my bills each month, which is then charging me that same amount, so I am paying for my own refund and therefore not actually getting a refund.  I've gone though and added all of my payments and deducted all charges, and my balance is exactly £266 less than it should be. Its not a refund if I'm paying it to myself!!!!! I suggest others do the same, because I doubt I'm the only one paying themselves. Will call Ovo on Monday to sort this out. Screenshots attached. First bill was Aug-Sep. My balance after my latest bill should've been -£20.43 but is actually -£286.43 because

5
juliamc
Plan Zero Hero
6 hours ago
S
Carbon Cutter****
Suep63Carbon Cutter****
Posted in Smart meters

switched from sse and my gas prepayment smart meter shows debt

My prepayment smart meter switched to ovo today, gas is showing £104 in debt, I had £9 credit when I left for work! Tried to call ovo / boost who fobed me off and hung up

10
Blastoise186
Plan Zero Hero
16 hours ago
D
New Member***
David JefferiesNew Member***
posted in My smart home

geo WiFi

Just to let people know l have a geo Trio 11 the engineer changed it from a chameleon this is far better as it shows me instantly what I am using, however there was no WiFi so I sent away for the module £19:95 from Geo fitted it connected to WiFi no problem, but the online setup is greyed out, Geo support was excellent however doing what they asked to get it working didn't make any difference, so they said just sent it back for a refund which I have. The problem it's not the Geo Trio but OVO at the moment they haven't the time or resources to sort it out. I hope this helps 

5
Blastoise186
Plan Zero Hero
16 hours ago
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