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ic31420 Savvy*

Renewal prices are too high - do you price match?
Solved

I am a Pay monthly customer. I have looked at my usage, and used Money supermarket to asses other suppliers as well as OVO and the renewal offers. OVO is around £200 more expensive PA than the cheapest and £140 more that the cheapest that i would consider. But... I dont really want to leave OVO...

1837 27
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6 minutes ago In: OVO tariffs, plans and renewals
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tony1tf Savvy**

Firmware issue with my Chameleon In Home Display (IHD) and how I fixed it!

Since we had smart meters installed for gas and electricity last year, we have lost the electricity readings on my IHD twice. The engineer came round and replaced the electricity meter a couple of weeks ago, but the electricity readings stopped again after a few days. OVO have said that it is a firm...

91 4
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16 minutes ago In: IHD / In Home Displays
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falkirk81 Savvy**

Why is refund option not working with new smart meter online experience?
Solved

I have now got the new layout and system where I no longer get a statement. For this reason when I try to request a refund, I get told that I cannot get a refund as I haven't had a statement. I am stuck in a loop it seems. How does one get a refund now on the new billing method where you don't actu...

54 7
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42 minutes ago In: New OVO Smart Meter Experience
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Wstainsby Savvy**

Chameleon IHD In Home Display (IHD) lost connection with smart meters - any tips?
Solved

Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WLAN red light flashing frequently on the elec meter. (Plus it worked perfectl...

2310 9
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46 minutes ago In: IHD / In Home Displays
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Gary Savvy**

Smart meter live usage API
Solved

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Str...

13361 104
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1 hour ago In: Understanding your Smart Meter
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Ray Savvy***

Annual statement (pre renewal) appears incorrect with respect to "Your current tariff information"
Question

Received my annual statement and alert to renew my plan ending Feb 2019. After much detailed reading I now think I understand it. My plan ends on 25th February 2019, however on page 4 entitled "Your current tariff information" it says "Tariff ends on 25 February 2020" and "Price guaranteed until...

45 3
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1 hour ago In: My statement and charges
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Beez

OVO Referral post sign up?
Question

I messed up a little, and even though a colleague at work referred me and sent the link to me I went straight to the website and signed up without thinking about it! As I'm not on supply yet (only signed up last night) can the referral still be applied to us or are we just out of luck?

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3 hours ago In: OVO loyalty, rewards and T&C's
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Harmony

New expansion tank or new boiler?
Question

My Alpha CD25C combi boiler was new in 2007 and my plumber tells me it now needs a new expansion tank. It needs re-pressurising several times a day, always first thing in the morning after its been off overnight or when I return from being away. He says its a difficult boiler to replace the tank on...

5 0
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3 hours ago In: Anything but Energy
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Rog

Still no refund
Question

after being £300 in credit I applied for a refund,, only to find Ovo would only refund half the amount as I have to be a month in credit still despite numerous phone calls and waiting 3 weeks for the £150 refund no money has been returned

2 0
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5 hours ago In: My statement and charges
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tuannq

Why do I have to reset my password every time I log on to the forum?
Question

Question is above. I use the same password every time. i use the browser to remember the password, but even if I type it in, the forum still refuses to recognise it.

7 0
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11 hours ago In: News and Updates
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shaun2405

New smart meter not tracking properly
Question

I had a new smart meter fitted in a domestic home. The meter is saying we're using around £100 of gas and electric DAILY!!!! This is clearly nonsense - what can I do...

10 1
Rank
13 hours ago In: New OVO Smart Meter Experience
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Deano1976

Monthly statements

Hi,my statement for 15th oct to 14th move was £34 for elec and £41.29 for gas then for 15th nov to 14th dec was £106 for elec and £66 for gas then 15th dec to 14th feb elec £94.09 and ££186 for gas why’s it gone up so much?

9 1
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13 hours ago In: Understanding your Smart Meter
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NickinHP Savvy**

New gas supply to 4 flat property
Question

Hi. I live in a 5 story Victorian property with 4 flats. We have had a new gas supply with manifold installed from the incoming main gas supply in the road because the existing supply did not comply with current gas safety regulations. We have had the house re-plumbed by a gas safe engineer with fo...

2 0
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18 hours ago In: The Watering Hole
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scoobydoo287

Economy Energy Credit balances
Solved

Hi I was an Economy energy customer until Sep 5th, & had a credit balance of £172.00, which I have been requesting from them till the recent collapse. Since OvoEnergy has now been appointed as the new supplier, & my credit balance is protected by Ofgem how do I go about getting my credit refunded....

5240 112
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18 hours ago In: News and Updates
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Rich-M Savvy**

Can I get a SMETS2 Meter installation?
Solved

(reposting this question as I can't reply to my original question which has been closed and the answer has missed the point - I'm not interested in PAYG/prepayment meters - I'm trying to get rid of them - and find out about getting pay-monthly SMETS 2 meters installed) Hi, I've currently got prepay...

5903 48
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20 hours ago In: Smart Meter Booking and Installations
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JamesY

Outstanding Account in Credit (Economy Energy)
Question

Hello, I was a customer at Economy Energy who was due a refund of £90. This has rattled on since last October, until finally, last month, when I received an email outlining the sum that I was going to be paid. This did not, however, include a date of the payment, nor has one taken place in the mon...

9 0
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1 day ago In: Direct Debits, payments and refunds
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amylou104

Annual usage
Question

I have had my renewal letter through but no annual usage shown on it & I can’t find it when I log into my account. How do I find it out?

4 0
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1 day ago In: My statement and charges
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emirarkman

I want to pay for what I've used before
Question

Hello, I've moved in to a new place in 15 December and haven't paid for electricity yet. I want to pay for it but can't find out how without any account or information. It's been two months, I'm not getting any bills etc too. I know it's on OVO. Thanks.

5 0
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1 day ago In: Direct Debits, payments and refunds
Rank
Tim_OVO Community Moderator

A Massive Happy Birthday to our Community, 2 today!

🎈🥂 It’s been 2 years since we launched our OVO Forum! 🍻🎉 Our community has grown and developed in that time, and we want to take a minute to recognise some of these changes, and the users that have played a key role in building something great! Our community mem...

255 9
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1 day ago In: News and Updates
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Rank
sharma12345 Newbie*

How to protect power supply against applying reverse voltage?
Question

How to protect power supply against applying reverse voltage?

24 2
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1 day ago In: All about energy
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PeterOJ

Moving Gas and Electricity meters
Question

My Electricity and Gas meters are inside my integral garage but I am considering having the meters moved to a box(s) on the outside wall of the garage. The gas meter would have to move approx 5M, the electricity meter is on the inside of the outside wall. Do I need to get this done/approved/quote b...

2 0
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1 day ago In: Meter Exchanges and Installations
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Rank
TheFSG Savvy*

Smart meters just installed, do I need to submit meter readings?
Question

I've just received my second "📅 Readings please 📅" email from OVO but had smart meters installed this week. Should I disregard the request to supply readings? The IHD is fully working (I think) but the website doesn't show any readings coming through from the new meters. Thanks

10 1
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1 day ago In: Understanding your Smart Meter
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Andrea Thomas

Andrea Thomas

two gas transactions one on the 14th of Feb for £15 and the other on the 16 of Feb for £10 have not gone onto the meter the gas has been off for two days and now we are in Emerencgy WHAT IS HAPPENING AND WHY?

2 0
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1 day ago In: Anything but Energy
K
kayan

Work Experience for Secondary School students
Question

Hello, Does OVO Energy office in Bristol offer work experience placements for 15/16 year old secondary school students? Thanks in advance.

13 1
Rank
1 day ago In: News and Updates
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pfayon

My Electricity bill is really high

Hello, my name is Pierre Fayon and I bought a house in November 2018 My OVO ID is 102641790 Account Number 6865647 I'm the owner of the propertie 8 Menin Avenue Waarington WA4 6QJ Ovo was the supplier when I get the house. Since then I change supplier and I want to pay my balance. Actually my ba...

5 0
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1 day ago In: My statement and charges

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