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Article Are you part of an OVO Smart Home trial? Let us know to get access to the dedicated area

OVO ‘Smart Home Trial’ private area is live! Have you successfully applied to take part in one of our Smart Home Trials? This includes: Zero Carbon Heating Sonnen Battery Trial Powervault Battery Trial Zero Carbon Homes If you’ve had the new technology installed in your house already, we want to...

When will OVO announce what will happen after the Vehicle to Grid (V2G) trial ends?

Hi,For ~12 months now we have been told that Ovo are deciding what will happen when the V2G trial ends. This information will be extremely helpful for us triallists to know, so can you confirm when this will be announced please?TIADave

If I renew before my contract end date when will my new contract start?

My current plan ends on the 3rd Oct and was wondering that if I take up another 2yr plan as offered on my renewal page on myovo will the plan start the day I renew or the 3rd Oct and will I have to pay exit fees for my current plan?

Gas supply failure on a Sunday

We have no gas supply to our property. The boiler is displaying fault codes indicating lack of supply and there is no gas at the hob. Note that there is a known issue with a (Cadent) mid-low pressure regulator at our property and this is due to be removed 17Feb. OVO will be fitting a mid-domestic pr...

I'm unable to cash in the cheque OVO sent me as the name is spelt wrong - how do I get this amended?

Hello my Mother was an Ovo customer and she was sent a cheque for £1000 from Ovo with a a refund of over £1000. Unfortunately her name was spelt incorrectly on the cheque and we are unable to cash it. I have sent over 10 emails, I have written a letter and still have not realised any communication f...

Weird message on In Home Display (IHD): "Helpdesk Help Line No Refer Retailer Guide Supplier 0000" ?

Howdo.Just curious – had the following message pop up on my in-home display this afternoon. Got it twice at the same time, one each for gas and electric.“ *** Helpdesk ** Help Line No.:”Refer Retailer Guide” ** Supplier:”0000” ***Is that anything that needs attention, or can I ignore it? It’s the fi...

Why is there no smart half hourly gas usage data on Daily usage section of online account when it was fine before?

Daily usage says “No gas data available”. Monthly usage shows values for each day. Just starting to analyse gas usage again, against Hive schedule and temperature monitoring before having more energy efficiency work done.

Article OVO interest reward - what it is, how much, how it's calculated: DIY tutorial series

What is the OVO Interest Reward - your guide The basics:The OVO Interest reward is in place to reward customers who keep their account “healthy” and in credit. The current annual rate of reward is 3% for the 1st year a customer is with us, increasing to 4% in the second year and then 5% for the 3rd...

Vehicle to grid (V2G) export rates are unchanged for my renewal, but tariff prices are higher. Have other trialists changed their plan since the trial?

I have been on the trial for over a year now and my current plan is soon coming to an end. My options on the OVO website show that the price of purchasing a kWh will increase by 4 or 5p (depending on which plan I choose). Having asked using the online chat if my export rate will increase as well, th...

Will an OVO smart signal relay work with my SMETS2 gas (EDMI GS-60B) and electricity (EDMI ES-10B) E.ON meters?

I currently have SMETS2 meters gas (EDMI GS-60B) and electricity (EDMI ES-10B) - current supplier is E.ONThe gas meter is installed on the ground floor but the electricity meter is in our flat on the 1st floor I suspect the distance is too great for them to communicateThe IHD picks up up the electri...

Future charging stations are going to be easier to install - FreeWire

EV charging stations from polar (now BP Pulse) is about to be easier to install without grid upgrades! CleanTechnica: FreeWire Slides Into UK.https://cleantechnica.com/2020/12/10/freewire-slides-into-uk/ Worthy read!

Article Smart meter and In Home Display topic hub

Smart meters and IHDs - your topic hub See this list of topics and guides, all to do with smart meters and In Home Displays. Click on the link to open the one you need! Smart meter topic guides: SMETS1 Secure Liberty 100/110 smart meter guide - here SMETS1 Secure Smart Meter Health Check guide - her...

OVO refusing to refund when I'm in credit - why?

My account is over £1200 in credit, but when I have applied for a refund online I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

Article SMETS1 Aclara smart meter guide

Aclara S1 smart meters - your guide Aclara is one of the most common smart meter brands in the UK and are used by several different suppliers. Since Aclara is also one of the manufacturers which has offered both SMETS1 and SMETS2 meters over the years, it can get a bit tricky to figure out which one...

I've been told I can't have smart meters installed as the gas won't communicate - Why is this?

Been told today by the smart meter fitter that the gas meter will not communicate! So they will not fit it!Only 3m away from electric one? Old BG one was ok? That worked!Not sure why, why not? After waiting nearly two years for upgrade as OVO cannot read BG meters! Still does not work! I am paying f...

Why won't the Geo Trio II In Home Display (IHD) from my old supplier connect to my S2 smart meter network with OVO?

Hi,Since moving to OVO from EDF on Jan 5th, the Geo Trio II IHD supplied by EDF will not connect to the SMETS2 smart meter also supplied by EDF.Even after resetting, it just sits there and say trying to connect. There appears to be a strong 5 bar WiFi signal and the IHD is less than 2 metres from th...

Why is my gas smart meter making a throbbing humming noise?

Hi, we recently reported a noisy gas meter that was making a throb. OVO were fantastic and agreed that although not dangerous it would be very annoying and sent an engineer to fit a new one along with a new smart meter. For a few days we had blissful silence.... but then yesterday the throbbing r...

Can I fix a switching date?

I am about a month from the end of the contract with my current supplier and considering switching to Ovo. I am currently on a 12 month fixed contract with my current supplier and want to ensure that the switch over date to Ovo is the the same as the end date for my existing supplier contract. How d...

OVO Energy has marked some credit reports incorrectly - Anyone else?

Hi All. I signed up to the forum to advise members to check their Experian credit reports and see if anyone is having the same issue as me. I have perfect credit history and was denied a mortgage due to a mark by OVO Energy. Upon checking you can see I opened my account in Jan 2020: As of Feb 2020 I...

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