I am a Pay monthly customer. I have looked at my usage, and used Money supermarket to asses other suppliers as well as OVO and the renewal offers. OVO is around £200 more expensive PA than the cheapest and £140 more that the cheapest that i would consider. But... I dont really want to leave OVO...
Since we had smart meters installed for gas and electricity last year, we have lost the electricity readings on my IHD twice. The engineer came round and replaced the electricity meter a couple of weeks ago, but the electricity readings stopped again after a few days. OVO have said that it is a firm...
I have now got the new layout and system where I no longer get a statement. For this reason when I try to request a refund, I get told that I cannot get a refund as I haven't had a statement. I am stuck in a loop it seems. How does one get a refund now on the new billing method where you don't actu...
Hi, 5 days ago my IHD began showing lost connection. It had been working perfectly since install in September. I’ve read on this forum that it could be to do with no mobile reception but we have that and can tell by the WLAN red light flashing frequently on the elec meter. (Plus it worked perfectl...
Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Str...
Received my annual statement and alert to renew my plan ending Feb 2019. After much detailed reading I now think I understand it. My plan ends on 25th February 2019, however on page 4 entitled "Your current tariff information" it says "Tariff ends on 25 February 2020" and "Price guaranteed until...
I messed up a little, and even though a colleague at work referred me and sent the link to me I went straight to the website and signed up without thinking about it! As I'm not on supply yet (only signed up last night) can the referral still be applied to us or are we just out of luck?
My Alpha CD25C combi boiler was new in 2007 and my plumber tells me it now needs a new expansion tank. It needs re-pressurising several times a day, always first thing in the morning after its been off overnight or when I return from being away. He says its a difficult boiler to replace the tank on...
after being £300 in credit I applied for a refund,, only to find Ovo would only refund half the amount as I have to be a month in credit still despite numerous phone calls and waiting 3 weeks for the £150 refund no money has been returned
Question is above. I use the same password every time. i use the browser to remember the password, but even if I type it in, the forum still refuses to recognise it.
I had a new smart meter fitted in a domestic home. The meter is saying we're using around £100 of gas and electric DAILY!!!! This is clearly nonsense - what can I do...
Hi,my statement for 15th oct to 14th move was £34 for elec and £41.29 for gas then for 15th nov to 14th dec was £106 for elec and £66 for gas then 15th dec to 14th feb elec £94.09 and ££186 for gas why’s it gone up so much?
Hi. I live in a 5 story Victorian property with 4 flats. We have had a new gas supply with manifold installed from the incoming main gas supply in the road because the existing supply did not comply with current gas safety regulations. We have had the house re-plumbed by a gas safe engineer with fo...
Hi I was an Economy energy customer until Sep 5th, & had a credit balance of £172.00, which I have been requesting from them till the recent collapse. Since OvoEnergy has now been appointed as the new supplier, & my credit balance is protected by Ofgem how do I go about getting my credit refunded....
(reposting this question as I can't reply to my original question which has been closed and the answer has missed the point - I'm not interested in PAYG/prepayment meters - I'm trying to get rid of them - and find out about getting pay-monthly SMETS 2 meters installed) Hi, I've currently got prepay...
Hello, I was a customer at Economy Energy who was due a refund of £90. This has rattled on since last October, until finally, last month, when I received an email outlining the sum that I was going to be paid. This did not, however, include a date of the payment, nor has one taken place in the mon...
I have had my renewal letter through but no annual usage shown on it & I can’t find it when I log into my account. How do I find it out?
Hello, I've moved in to a new place in 15 December and haven't paid for electricity yet. I want to pay for it but can't find out how without any account or information. It's been two months, I'm not getting any bills etc too. I know it's on OVO. Thanks.
It’s been 2 years since we launched our OVO Forum! Our community has grown and developed in that time, and we want to take a minute to recognise some of these changes, and the users that have played a key role in building something great! Our community mem...
How to protect power supply against applying reverse voltage?
My Electricity and Gas meters are inside my integral garage but I am considering having the meters moved to a box(s) on the outside wall of the garage. The gas meter would have to move approx 5M, the electricity meter is on the inside of the outside wall. Do I need to get this done/approved/quote b...
I've just received my second " Readings please " email from OVO but had smart meters installed this week. Should I disregard the request to supply readings? The IHD is fully working (I think) but the website doesn't show any readings coming through from the new meters. Thanks
two gas transactions one on the 14th of Feb for £15 and the other on the 16 of Feb for £10 have not gone onto the meter the gas has been off for two days and now we are in Emerencgy WHAT IS HAPPENING AND WHY?
Hello, Does OVO Energy office in Bristol offer work experience placements for 15/16 year old secondary school students? Thanks in advance.
Hello, my name is Pierre Fayon and I bought a house in November 2018 My OVO ID is 102641790 Account Number 6865647 I'm the owner of the propertie 8 Menin Avenue Waarington WA4 6QJ Ovo was the supplier when I get the house. Since then I change supplier and I want to pay my balance. Actually my ba...
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