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This is our present THTC RTS setup. The meters are in an access corridor, the consumer units within the flat. I booked a smart meter appointment and OVO’s sub turned up in December and said a smart meter instal was impossible, grumbled about lack of communication about the instal he was going to and was meant to make a report to OVO. It appears that was sketchy as when I asked OVO about it, it didnt seem to give much detail. The installer did say 10-20% of installations were similar. As nothing seemed to be happening I raised a complaint. I was then told OVO wanted me to at my expense instal blocks at the high rate consumer unit for them to connect to. When I asked for more detail they came back and said they couldn’t instal a smart meter but were working on a two meter solution which might have to be legacy meters. This of course leaves the issue that if they put in a simple time switch low rate meter the present 24/7 low rate feed to the panel heaters and upper immersion is restricted to the low rate timed hours, which is unacceptable. i spoke to a local electrical firm a ferry ride away who say the answer would be from OVO to supply a 5 port smart meter and for them , not OVO since they refuse to do it, to reroute the 24/7 feed to panel heaters etc to be fed from the high rate feed to the other consumer unit. They suggested getting them to do this wiring swap just before OVO appeared to do the meter change once I get a date. I hve put this to OVO and await a response.OVO have described themselves to me as a “meter operator” I don’t think this is how the Regulator would view them. I also asked OVO to clarify that they would bypass the RTS switch box when they put in the new meter and would not be expecting me to get another electrician visit. I wait a response, delayed as it sat in their resolutions department as my contact was on holiday. I would be interested to hear if the suggestion I have been given sounds the answer. I know our existing two meter setup is not unique as a neighbouring flat with two credit meters is the same. Are others having a similar unsatisfactory and slow experience. 30th June is getting close. I am aware that in the same building there are a fair number of THTC/RTS 5port prepayment meters but they are single not dual meter setups and are more modern than mine but not smart so will also need changed. Alan

Limited to OVO Beyond consumers, the upcoming offer of 2 hours free electricity per week comes with quite a few caveats: By joining the Offer, eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, subject to the exclusions noted in these Terms. You can join up to the Offer within the OVO Energy app from 22 April 2025, with the first weekly selection window starting 28 April 2025, the first week of free electricity will be 5 May 2025. The Offer will close to new joiners on 31 July 2025 and the free electricity slots will end 31 August 2025. Worth noting is that the offer is for a maximum of 1kWh per hour, and therefore by definition limited to a total of 8 kWh in any calendar month; you can’t rollover to a subsequent week any unused free kWh entitlement, and the available slots for any upcoming week are booked a week in advance…the slots themselves are liable to be changed as we go through the summer. And of course your smart meter must be set to submit readings half-hourly. Still, a free £2-odd worth of electricity per month is probably, especially for many PowerMovers, myself included, worth any relatively small effort involved.

If you own an Indra charger, you can now update your EV charger apps. This is because from 8 May 2025, the access to the current Indra web app will be gradually phased out. The new Indra mobile app will work seamlessly with Charge Anytime, allowing you to keep all the great features. Like your discounted smart charging rate, and being able to lock your Indra Smart Pro charger. Please follow the steps below so you can successfully migrate your Indra app. Step-by-step guide 1. Set up your charger on the Indra mobile app (you’ll need to be near to your charger) Download the Indra app on the App Store or Google Play , then create an account Set up your vehicle Add your charger - on the ‘Schedule’ screen, select ‘No schedule’ Choose OVO as your supplier Update your charger if prompted, then click finish 2. Pair your charger with Charge Anytime Download the Charge Anytime app (if you don’t already have it) on the App Store or Google Play Follow the instructions in the Charge Anytime app to log in with your OVO account, add your Indra charger, and link your Indra account Once you've completed these steps, you can use the Charge Anytime app to schedule your charging sessions, and the new Indra app for all other charger management tasks. It’s a good idea to download your charging history from the current Indra web app, if you need it. You might not be able to access this after 8 May . Already set up on the new Indra mobile app? If you've already set up an Indra account on the new Indra mobile app, follow Step 2 above to pair your charger with Charge Anytime. We’re here if you need us If you’re having issues setting up the new Indra app, you can call Indra on 01684 770 631 or email support@indra.co.uk . If you’re having issues connecting to the Charge Anytime app, you can email us on chargeanytime@ovo.com or call 0330 175 9678 and select option 2 (Monday to Friday, 9am to 5pm). Thanks, The OVO Team

I have an Indra charger. I just installed the new ChargeAnytime and Indra apps as per the Ovo email from Thursday. Tried to charge the car last night, but it didn't charge. All looked OK in the two apps. Does anyone have any ideas? I'm not very impressed that someone chose to roll out these updates just before the weekend when no support from Ovo or Indra is available. Thanks Rob

I just moved into a new house, and the energy supplier is OVO. The units were running out, so i tried to top up, but it wouldn't let me do that on the app, so I had to do it online on the Web. My account was debited £20, and I got a prompt saying the transaction wasn't successful, yet my money hasn't been reversed, and I don't have units!

I've had 2 emails about a direct debit both of different amounts for the same account. How can I find out which ones correct?

Had an Andersen A3 EV charger installed at the weekend. Working fine and charging the car as expected. Already an Ovo customer, so wanted to use the Charge Anytime function. Downloaded the app, set it all up and left the car plugged in overnight with a schedule to be charged by 6:30am. Checked the car around 7am and the charge hasn’t moved at all. Then tried to use Urgent charge feature and that didn’t work either. Tried unplugging and charger from the car and reconnecting. Nothing. I can hear the Andersen box clicking as it seems to be initialising. One second the Ovo Charge Anytime app says charging, then it stops immediately. The only way I’ve been able to charge my car was by deleting my connection between the Ovo Charge Anytime app and my Andersen A3 EV charger. Is this a known problem? What am I doing wrong?

Since using the charge anytime all I'm finding the car is now not charged when I wake up. Constant notifications from our car that it's stopped charging, the way previously is it would slow down the charge to 6amps with trickle charing, a much better approach in my mind. I'm finding as a house with 2 cars I'm often not able to charge both, unless the charge is left unplugged for hours it simply doesn't create a schedule charge when we swap them, I also can't add on extra charge if we realise we do need a full charge after just doing 80% with the car. Please bring at least the same functionality as the Web app gave us, this app has been out for ages I can't fathom how it is so bad, if there is some ting my end I can do to sort it I would love to know but all I did was follow the instructions and I've used boost more times in the last 3 weeks than I have in the last 3 years!

Does anyone know how to connect the Indra charger to charge anytime when the charge anytime app has previously been connected to the cars app- ie used with a non smart charger.

Sorry, long story! I’m trying to access my Mum’s online OVO account. My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done. I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s. Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support again last week and got exactly the same reply, and still no notifications. Told me that software support was ‘still working hard’ to resolve it, but I’m not sure I believe it. Still getting the same message now. I hesitate to spend another 40 minutes waiting to be told the same thing again. Can anyone here help?

Already linked with Volvo App. No problems with charging or setting schedule. Will I need to change to the Charge Anytime App before May 8th

Have there been any Power Move Flex notifications sent out since 31st March ? I have not received any - has the incentive stopped ?

Can anyone claim to have won a top prize in the new 'lottery' incentive for Power Move? I've done well and won 2 x £2.00!

I’m an OVO customer who has a Landis+Gyr meter 5246C installed in 2012 by the then energy supplier SSE. We are on the Economy 10 electricity tariff. Heating and hot water is generated by an 11.2kW Ecodan Heat pump which runs on electricity. We have an underfloor heating system. is our Landis+Gyr meter 5246C affected by the RTS shutdown?

I have just signed up to Extended Fixed but need to be able to use this with Charge Anytime, is that possible?

Hello, I’ve just bought a Volvo PHEV, but where I park is outside my home WiFi zone. The car has the facility to connect to the internet via an in-car SIM. My question is, how much data do I need if I’m connecting to Charge Anytime every night? I’m charging with a Mode 2 cable and 3-pin plug. Thanks.

I have a Kia Niro EV and a Pod Point charger. After some initial incomplete transactions, I now seem to have the system working OK, but the savings are lower than expected. To avoid peak rates, I started the last two chargings at around 1:00 to 1:30 am each time, with the car itself set to charge to a maximum of 80% - both times from existing levels of around 40%. As expected, the details shown by my PodPoint App show charge amounts of 30kWh each time over around 4 hrs each time - so finishing well before 7 a.m. For 30 kWh the Charge Anytime rate of 7.07p/kWh compared with my OVO rate of 27. 07p/kWh gives a saving rate of 20p/kWh, so I expected to see saving of around £6.00 for each charge. However, in my Charge Anytime App, savings are shown as around £4.00 each time. When I sent copies of my data to Charge Anytime at OVO, I received a reply containing the following: Comparison with vehicle manufacturer and charger apps have in some cases shown discrepancies, that suggest customers are missing out on savings accrued from Charge Anytime. It’s worth noting that in each of these situations there are no absolute truths as the vehicle and charger manufacturers will all estimate figures in a different way, with varying accuracy. Environmental factors also come into play as the vehicle might end up using power provided by the charger to precondition the battery to a optimal charge state, which we can’t account for using the telemetry we receive from the vehicle. Rest assured that energy accuracy will continue to be an ongoing focus for us, as there will always be more ways to develop and improve how we work with the data that is being sent from your vehicle. Having seen the programmes about Sub-Post Office managers being told that they were the only ones affected by computer problems, I thought that I would ask here whether other users are experiencing similar problems.

Where I am ( Unst Shetland. ) we can only get a fully working EE signal in the house ( And that is with the aid of a signal booster. ) and I doubt we will get an Arqiva signal, since my understanding is that the nearest mast that supplies it is the Bressay Transmitter, which we cannot get a TV signal from as there are 2 big hills in the way. ( Unless I have an aerial some 200ft high, I’m not going to get a signal, no matter how big a booster I have. ) I heard the other day there are some new smart meters that out operate using O2/Vodafone SIM’s, and a google search tends to indicate that they are not designed to work with EE, is that the case ?

Hi, I’ve just finished a charging session and the car reports a 28 kWh charge, but the Hypervolt reports 30.3 kWh being delivered to the car. Why the discrepancy? thanks, colin

I need to take a manual reading for gas but I can’t work out how to find it on my smart meter. The electricity figure shows up, but not the gas one.

Updated on 14/06/24 by Shads_OVO Update on RTS shutdown: As part of the RTS Project development, we are really happy to share with you our progress: As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period” will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality. The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted. After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. We will continue to update you on our progress. The sun is setting on Radio-Teleswitched (RTS) meters UPDATE: July 2024 from Blastoise186 We have now released a new Forum Guide with the latest updates. Please feel free to read the rest of this thread first to know the full story, then head over to the thread linked below for the latest news. The original guide continues below. Original content below this line As you may know, some big changes are coming which affect old electric meters that use Radio Teleswitches. Here’s some helpful FAQs about what’s happening. What is the Radio Teleswitch System? The Radio Teleswitch System (or RTS for short) is a system that was created to help with the control and management of electricity meters that had special tariffs such as Economy 7 prior to the existence of smart meters. It has a few features that are seen in smart meters today, such as remotely switching between Day or Night rates and automatically turning heating/hot water on or off, but doesn’t have the ability to collect meter readings. As a fun fact: The same signals and frequencies also get used for the BBC Radio 4 longwave service, and the three transmitters have enough power to blast the signals across the entire country at once. What is a Radio Teleswitch Meter? These are legacy meter types that may be known as Radio Teleswitch Meters (RTS Meter) or Dynamically Teleswitched Meter (DTS Meter), however they both work in a similar way. Alongside the electricity meter itself, a Radio Teleswitch device would also be installed and it’s this device which picks up the RTS signals and controls the time switching features on the meter. So are they smart meters? Well… Sort of… But not quite. The signal was only ever one-way and had no way for meters to send any kind of replies, while current smart meters can do two-way links. But you could say that they were a really early form of smart meter! Many RTS Meters could be updated with a single message, such as making changes to every time switch in a particular area all in one go. Smart Meters can only be updated individually and will ignore random broadcasts that don’t specifically target the meter directly, making them more secure. What are DTS/RTS Meters used for and why would I have one? These meters were mainly used for special tariffs such as Economy 7/Economy 10, HeatWise, WarmWise, Total Heat Total Control and Weathercall. Officially speaking, the tag line for them was “Using Radio transmissions to control tariffs and loads economically and reliably.” The purpose was to allow entire groups of meters to be switched in one go based on the appropriate tariffs. It also had the ability to be used for certain emergency scenarios as well. They were not used for single-rate tariffs. What kind of tariffs were these meters installed for? OVO has never offered or supported any legacy RTS/DTS Tariffs, but other suppliers have done so in the past. A full list is hard to locate, but here’s a few examples of known tariffs: Economy 7 (only if it’s a load controlled plan where an RTS Meter is installed) Economy 10 (only if it’s a load controlled plan where an RTS Meter is installed) Total Heat Total Control Weathercall HeatWise WarmWise Storage Heat Control White Meter Superdeal Flexiheat Comfort Plus Comfort Plus Control Twin Heat These tariffs sound like good deals, so why doesn’t OVO offer them? Well… Here’s the thing… They’re all legacy tariffs and RTS/DTS Meters are all legacy meter types which are no longer installed. On top of that, the RTS service is actually shutting down by the end of December 2023 and this would make it impossible to provide such tariffs without smart meters being used. Most of them are also not exactly great value for money either… It’s also worth noting that almost all such tariffs are closed to new customers (except the standard non-teleswitched Economy 7 which is definitely not going away!) and the suppliers which previously installed RTS/DTS Meters are ending support for them soon anyway. These meters are also on life support at this point, since the BBC has been trying to shutdown the BBC Radio 4 Longwave service since 2014! I’ve got an RTS/DTS Meter at the moment and it’s working fine. So what’s the problem? All of these meters are legacy types which are no longer installed by any supplier today. The shutdown of the RTS service would mean that the teleswitching features would completely stop working, which could in theory leave your electricity meter jammed on the last rate it was on before the signal died, prevent your heating/hot water from turning on properly or leave the heating/hot water jammed on 24/7. OVO’s Resident Smart Meter Expert (and that’s not me!) is working with the industry and Government to figure out a safe migration plan and keep the RTS Service running until all customers can be migrated off it. The signal will be turned off eventually, but only after alternative solutions have been implemented to ensure that your heating and hot water continue to work properly. In addition, many of these legacy meters are reaching end of life and the certifications are about to expire due to age. When this happens, suppliers are required to replace the meter as part of the terms of their licenses. There are still stocks of RTS Meters in the inventory that OVO and other suppliers have access to - but these stocks are reserved for existing installs only and will not be used for new installs. These stocks are intended to be used to help with maintenance of existing setups, such as replacing faulty RTS Meters. But I don’t want a smart meter and I’ve already made it clear that I wanted to opt-out! Can I have a non-smart meter instead? And why is my supplier not respecting my request? Due to the rules that suppliers have to follow, suppliers are only allowed to “override and bypass” a smart meter refusal in specific circumstances. They cannot bypass just because they want to try and meet targets or boost their stats. However, attempting to force an upgrade due to a meter fault, for safety reasons, end of life meters, expired certifications or for accuracy reasons are considered valid cases to bypass opt-outs. OVO has stated however, that they will not force a Smart Meter upgrade on a member who doesn’t want one. I’ve had confirmation that OVO is working with both the Citizens Advice Bureau and the Energy Ombudsman to help with discussing any concerns with members who decline an upgrade to see if there’s anything that can be done to resolve such concerns. They’re willing to discuss these with you for as long as you wish and you won’t be forced to make any decisions if you’re not ready. I’m no longer with the supplier that originally gave me the meter and I don’t have that kind of tariff anymore. What can I do? The good news is that your current supplier will be happy to sort you out and they’ll be in touch at some point. Parts of OVO Group did offer legacy tariffs or meters that relied on RTS/DTS, other suppliers did so back in the day. All suppliers have a duty of care to help customers migrate over to smart meters, and this includes OVO. Your current supplier will know if you’re affected and they’ll be best placed to assist. What will happen if I don’t get my meter replaced/upgraded? Impending doom is sure to follow and there’ll be no way to escape your fate! And you really don’t want to be trapped in a temple of doom with a 500 stone boulder chasing after you… What will actually happen is that your meter will stop working properly and it may mess up your bills pretty badly. If your heating and hot water are also controlled via RTS, it’s very likely that your house will turn into The North Pole or Sahara Desert… Not sure which one I’d prefer myself to be honest… OVO have advised that they’re working incredibly hard to make sure the RTS closure is only done when all customers impacted can get a suitable solution. So this is worst case scenario if nothing was done and OVO were negligent.. something they have no plans to be. Hold up! I’ve got Economy 7 and I’m with OVO?! What do I do? Firstly, please don’t panic, OVO has considered this possibility. Economy 7 tariffs are fully supported by all suppliers which provide them, including OVO and there’s no plans to change that. If you’ve got a smart meter in Economy 7 mode, you’re good to go and the RTS shutdown won’t affect you. However, if you are on Economy 7 or Economy 10 with any supplier and don’t have a smart meter, now might be a good time to consider getting a meter upgrade. I’ve got one of these legacy meters, but I moved to a single-rate tariff. Does this still affect me? Kind of. The good news is that it won’t hit you as hard, but you would still be affected to a degree. I’d recommend upgrading to a smart meter anyway to make sure your current meter doesn’t come back to haunt you later. Given that the meter is probably reaching end of life anyway and the certification is probably going to expire soon, my advice would be to say that you are affected. As a bonus, replacing your meter might even let you get rid of that second MPAN (Meter Point Administration Number) if your RTS setup currently has one. What will happen to my tariff? Good question! Your tariff will be set free into the wild where it can relax and enjoy the luxury of retirement, safely looked after by the best hospitality in the jungle… Meanwhile, a Dungeoneer will cast some magic that summons a much younger and more modern tariff to take its place, just for you. Spellcasting! R E F R E S H Or I wish I could say that! The exact answer will depend on your circumstances - OVO have advised that this totally depends on the RTS arrangement in place and where in the UK you may be... I hear there are challenges being faced with replacing RTS meters that are being worked upon. So I strongly recommend talking to your supplier about your options, or consider switching to a new supplier - you can sometimes get better deals by switching anyway. Just a heads up though. Once you switch away from a legacy tariff, you won’t be able to get it back. Please make sure to choose your options carefully. Or as Treguard used to say… The only way is onwards… There is no turning back. I’ve got another question that’s not covered? I’m still confused and need more help! Where can I go? Right here! These forums are the perfect place for getting help and advice like this, and we’d be more than happy to help you out. Feel free to create a new topic on the forums or reply to an existing one that’s similar and we’ll swoop into action.

Something weird again ! Is everyone else seeing their name on every thread ?

Can ovo send me an email with all the details of when I set up the account in the first place. And also the signature that I signed to set up the account.