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Anyone else having problems with Beyond/Power Move, specifically opting out of Power Move then wanting to rejoin? I opted in to Power Move (Oct 2025) but found it nigh on impossible as a pensioner to move my power use so as to earn any entries so opted out after 3 months (1 Jan 26) as I thought what's the point!However as we are now through the worst of the winter so will soon be cutting back on heating I reconsidered and thought I'd give Power Move a second try, however when I tried to opt back in, via the app on my phone I just keep getting the unhelpful message:   "We couldn't update your settings. Check your connection and try again".What connection am I supposed to check and how? My electric meter already sends half hourly data and in all other respects the app works fine.  I contacted Customer Services who couldn't help other than to say as I opted out on 1 Jan perhaps I had to wait until 1 Feb to rejoin! (The terms & conditions state customers can opt in/out "at any time", n

After being moved from quarterly to monthly billing last year, I usually receive an email showing the amount to pay shortly after the bill end date each month, after which I proceed to pay.  However, I have not received the usual email last month, even though My OVO account shows the bill available for the corresponding period. When I was on quarterly billing, the OVO customer service team confirmed that I only had to pay after receiving the ‘Your bill is ready’ email (every 3 months), even if My Ovo account showed interim bills available. I’m not sure if this still applies now or not.

Hi all, I've been contacted by someone saying they are an M Group Energy engineer hired by Ovo to come and fix something connected to my smart meter, and that it's a safety issue. I've received an email showing my (correct) Ovo account number, address and mobile number. I've also had a text and calls in the past couple days. I haven't replied to anything. Ovo confirmed they have no visits planned, so I've reported the email to report@phishing.gov.uk and blocked the number. Is there anything else I should be doing? Through their chat, Ovo support said they said there's nowhere else to report this and that they would never share details like account numbers with third parties. I'm not quite sure if they make account numbers public (I'd assume not?), but I found it concerning that so many of my details were in the email. Flagging here in case anyone else has experienced this.  Lorena

Hello,I have been using the New Ovo app for payg and I logged in to top up and my meter balance has disappeared.  I went and topped up online instead, but the app keeps saying an error has occurred.  Do you know if anything is wrong with the app as the Top Up website is working OK.  The app still has all my other details there but not my meter balance so I cannot top up on app.  Thank You for any replys.  It says error 404 if that helps.

OVO sent an engineer to install a smart meter to solve the impending RTS shut off. Because the RTS is in the house beside the fuse boxes and the two meters are outside he couldn’t install the smart meter. That was on the 22nd of January.He took a load of photographs. There was a plan for me to pay for some wiring in the fuse box at my cost to allow the smart meter to be installed. I’ve heard nothing since, I’ve tried emailing OVO without any reply. Obviously the RTS clock is ticking and I’m no where near getting a viable solution.

Does anybody actually know the significance of this date?Why March? Why not April?Will it change to March 2027 and if so when?I have a fixed rate deal until June 2026, so surely this date is far more important than March 2026. Having been fixed for several years now, OVO did used to use the End date to calculate payments until someone “invented” 31st March 2026! WHY?

There are 5 meters in this property (3 Phase supplies). Each meter servicing a different potion of the property. (Underfloor heating , Lighting, Utilities and defunct equipment on the property). The billing reflect MPAN numbers for Heating meters (3) and separate meters for Lighting(2). The supplied monthly bills do not detail which meter reading (actual or estimated) relates to which meter. In order to establish reading data to each meter i am keeping a separate spreadsheet. Could these bills not show “Meter - Reading “ for each meter with their MPAN no alongside?

I currently have a domestic three phase meter in a barn conversion and with eon, they confirm the meter is listed as domestic but when trying to change to OVO you can only see commercial meter on echo or evo, eon have checked and says everything is. Correct what am I supposed to do 

Why does it take so long for monies paid to show on your account?

Hi all,I’ve had my EV and charger for 4 months, charger has been connected via the OVO charge app since using. Yesterday evening (14th Jan) I tried to charge but the OVO charge app just kept displaying ‘Connecting to your EV charger’. I have had this temporarily before and unlinking the charger from the app and reinstalling it usually fixes the issue. Last night however it would not work at all. I tried unlinking, deleting both apps and reinstalling those, nothing worked to get them to link, I ended up having to bypass OVO Charge as I needed the car today. This evening again now (15 Jan), it still won’t connect my charger to the OVO charge app. Has anyone else had this?

Have had numerous issues, multiple chats/calls with OVO CA team, with charging Volvo EX40. Had OCA app and Volvo app car charged fine but was being double billed as running via both OCA and Volvo app. Instructed to remove OCA app and only charge via Volvo app which is connected to charge anytime for 7p kwh rate. Now car will not charge at all even though in Volvo App shows plugged in and ready for scheduled start, wake up 0% added. Now trying to establish if have Hypervolt charger in Plug & Charge or Scheduled mode (no schedule added as set in Volvo app), any help please?

I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!

Hi, i received an electric blanket a few months ago very grateful has I suffer from ME  & various chronic illnesses it never really got warm had to have it on 9 now wont work at all contacted OVO but they say need to come to the forum for help, so here it is Help no idea who to contact! 

 It seems quite straight forward doesn’t it? You stick a thermostat on the tank. If the water is cold you turn on the boiler/heat pump and heat it back up again. What’s the problem?Well if you know where heat is going and where it is being lost you make changes to reduce your losses.So I have an old (ancient?) 160l copper cylinder with around 1” of crumbly foam insulation. It has an additional insulating jacket and recently I have added further insulation (10cm thick Diall insulation roll – the stuff made from recycled plastic bottles).In June I added four temperature sensors at approximately 1/8, 3/8, 5/8 and 7/8 down from the top (this equates to around 20l, 60l, 100l and 140l of hot water above each sensor). I can also measure the indirect coil flow temperatures in and out, and the temperature of the cold water entering the tank.The first thing to note is that water is actually quite a poor conductor of heat. You need strong convection currents or stirring/mixing to get a volume of

I have two EV’s both added on OVO Charge. Up till around a week ago all has been well, both cars have smart charged just fine. I am now finding that smart charging does not always work. What seems to happen is I plug in an EV and charging starts but does not then get stopped/started under OVO Charge control. The effect of this is that I get charged full rate (as opposed to the 7p VAG deal rate).

i’m old, stupid & clumsy - knocked the remote control box on the floor. box on wall lost communication with it. RC box display is blank, so power is lost. Need to get inside to fix broken wire. How?

Hi, I had credit on my public charging voucher from my month i was with ovo. I have since left and the credit has disappeared too ? Is that normal as the voucher had a longer expiry code and I was entitled to that voucher 

Hiya, I very gratefully received the electric blanket as I have MS, however I've only used it twice and for no longer than 2 hours each time, and it wont turn on at all anymore. Can I contact ovo about this? Thank you.

I’m looking for recommendations for a Gas Safe engineer in the Nottingham area who specialises in commercial installations.We currently have a domestic G4 gas connection (max ~65kW), but we need to upgrade to a U16 meter to support a 112kW load. We are finding the process with Cadent quite slow and are looking for a regulated professional who can: Advise on/handle the pipeline upgrade for commercial use. Ensure everything is fully compliant for future supplier inspections. If you’ve had work like this done recently or are an engineer who can help, please drop a comment or DM me with your details/company name.

Why does my meter have to have zero credit before they will send and engineer, when the web page states to ring before your supply disconnects?

On 29 December 2025 I sent an Official Complaint under the Protection from Harassment Act 1997 to Ovo Energy stating that I have never been a customer of Ovo Energy and that they must stop sending threatening letters and demands to the "Occupier" at my new address.  Ovo, in an auto reply, said that they would respond to my complaint "in no later than 2 working days". Ovo has never replied.I then posted a complaint on trustpilot and Ovo replied on 9 January 2026 saying:I'm really sorry to hear about the ongoing issues you're having and any inconvenience caused on our part. Just so you know, as the bills are addressed to 'The Occupier' you wouldn't be expected to pay this. I'd advise speaking with your Landlord or Lettings Agency so that they can trace the final bill back to the previous tenant and then the letters addressed to 'The Occupier' will stop being sent to your property.  I replied to Ovo the same day and told them that Ovo already had all the information regarding The Lettings

Hello,I bought 2 Ken Carson tickets for the 16/03/26 event, this was on 18/12/25 have an email showing details of them on Ticketmaster but cannot see anything on AXS or OVO apps and I am concerned (edited by moderator).I need confirmation please that will get these two tickets, also took out insurance? I await your confirmation on the same. Kind Regards,Anthony Fielding