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Jo348

ovo account
Question

I changed the account into my name over the phone after my partner left. I cant access ovo online as I didnt register my email so cannot reset my password. What should I do?

My Account, Billing and Payments / My Account / My OVO / App / Website
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1 hour ago
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richp Savvy**

2 year fix ending early?
Question

I'm on the 2 year fixed all online March 2018 tariff. I've just had notice that my fix is ending in November 2019? How can this be? How can a 2 year fix plan that started in March 2018 be ending in November 2019 rather than March 2020 at the earliest?

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
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5 hours ago
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ITGeek123 Ninja***

New toy to commute to work

So for people who don’t know me. My daily commute consists of getting a bus from my house to the train station which is a 30 minute journey. But now all of this has changed as not only is my Vehicle Electric, I now have an Electric Scooter! I introduce the Xiaomi M365. This bad boy gets up to 30km o...

OVO EV Forum / Owning an EV
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5 hours ago
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nigeldgriffiths Newbie**

bill increases

Our plan expires 03 Oct and we received a renewal offer on 12 Aug. In our case the 12month fix was £117 per month and the 24month £121. After consideration today (21Aug) we decided to proceed and when opening the offer e mail, we now find the offer has increased to £ 124 and £ 128 respectively, an i...

Members Lounge / News and updates
38 1
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5 hours ago
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MagsyMay1947 Savvy*

End of contract changeover to new ...
Question

My current contract is shortly coming to an end, am thinking of staying with Ovo however will get Green energy for 6 months foc , this then will be charged at £5, can refuse this offer of Green and if so how Thank you

Members Lounge / News and updates
30 0
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7 hours ago
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GaryF Savvy**

New fixed rate plan IHD not updated
Question

My fixed rate plan changed on the 17th August, my IHD still displays the old tariif details. Can somebody advise if there is a time delay in the updated tariff being downloaded and if so how long should i wait. or do i need to do something to make it happen?

Smart Meters and Smart Products / IHD / In Home Displays
5 0
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8 hours ago
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Amy_OVO Community Moderator

Green Gas fuel mix change

You may have already heard, we’re changing our Green Gas fuel, from 12th August 2019, we’re reducing the biogas in your mix from 50% to 15% allowing us to continue to bring you one of the most affordable and competitive green mixes around. And, because we’re offsetting the remaining 85%, it’s still...

Members Lounge / News and updates
397 1
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8 hours ago
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Eva_OVO Community Moderator

News The smoke from The Amazon fires can be seen from space!

The smoke from The Amazon fires can be seen from space!

The Amazon rainforest has been on fire for 3 weeks, if you haven’t already heard about this you can read about it here. On Monday Sao Paulo was plunged into darkness as smoke from the fires blanketed the city. It’s believed so far in 2019 that the fires have released 200 metric tons of greenhouse...

Members Lounge / News and updates
21 0
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9 hours ago
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Eva_OVO Community Moderator

The last bank holiday of the year!

It's nearly time to say goodbye to summer ☀ and hello to Christmas 🎅 Our amazing forum is full of useful information and helpful topics for any queries you may have. Don’t forget about the OVO Help section on our website - this is available 24/7. You’ll also be able to self serve yo...

Members Lounge / News and updates
34 0
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10 hours ago
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MacOvo

Green Energy - Opt Out?
Question

The Green Energy add-on is free for 6 months, then you have to remove it if you don't want to continue. How do I opt out from the beginning of my new plan? I know this type of 'free' upgrade is designed for customers to get charged an extra £5pm because they forget to remove it.

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
8 0
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10 hours ago
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Darran_OVO Community Manager

Check out the latest on OVO's Vehicle to Grid trial here

Since we sent out our last update via email, we've had a few questions coming back from you on what you'll need to be eligible for the trial. For those of you that registered interest in our V2G trial, you should receive an email update today with the information below. (For those of you that are...

OVO EV Forum / What is V2G Technology?
4367 109
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10 hours ago
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Jarvi44

OVO Interest Rewards - how is it calculated?
Solved

Please can someone tell me if I have interpreted the reward scheme correctly? In year one OVO will pay 3% of the amount in credit up to a maximum of 3% of £1000. i.e. £30. Is this correct? (If it is it means OVO are paying a lot more interest than the high street banks)

Our Plans, Pricing and the Wholesale Market / OVO loyalty, rewards and T&C's
1186 13
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11 hours ago
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Slinky Ninja**

Sign the Petition to Abolish the Daily Standing Charge

Together we can make a difference! Please sign the petition using the link below. Thank you ☺ Abolish the daily standing charge on gas and electricity bills

Members Lounge / Coffee table
68 6
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11 hours ago
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JBoys Newbie*

Moved house and now have two active accounts - how can I close the old one?
Solved

I was hoping I'd either just keep the same account and my details would change or that the previous account would close down. But I seem to now have two active accounts and I'm worried about being charged twice. We only moved two days ago but I can't add my opening reading to my new account and ther...

Switching / New to OVO / Moving house
208 3
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11 hours ago
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jikbryn Savvy*

Electricity Smart meter not showing on My OVO, why?
Solved

After my smart meters installation, My OVO payment site tells me that there is no meter found for electricity. But it is logging the usage . So I need advice if you need meter reading or not.

My Account, Billing and Payments / My Account / My OVO / App / Website
816 14
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11 hours ago
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Tim_OVO Community Moderator

News *Moderator of the day*

*Moderator of the day*

Need something on the forum looked at by an OVO employee forum moderator? We'll have someone keeping an eye on things behind the scenes Monday to Friday. They tend to play backseat roll in discussions, but if you need someone official to take a look, find out who's online below in the comments sec...

Members Lounge / Coffee table
553 55
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12 hours ago
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cmpblls Savvy**

Economy 7 times - What are they?
Solved

What are my Economy7 times? My meter serial number is XXXX (edited by Moderator).

Traditional Meters / Meter Readings / Understanding Economy 7
1006 33
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13 hours ago
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Helicopter1 Savvy*

Why are the prices for renewal different o My OVO and the OVO website?
Question

My current contract ends on 25th September, so I have been looking at alternatives for the coming year. The OVO Better Energy 29/07/19 quoted on the price comparison sites, and also on the OVO website differ from those offered on MyOVO. The electricity tariff info is all the same, but the gas unit p...

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
39 1
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13 hours ago
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nigelwinesmith Savvy*

I'm sending an email about EV Everywhere - why does it keep bouncing back?
Solved

I was finally able to sign up for EV Everywhere through the website, as an OVO customer yesterday. However they then sent me an email asking for photo graphic details of our house, which is fine, but when I try to send the reply to the address provided, the email is rejected by Google groups. The of...

OVO EV Forum / Chargers and Charging Points
39 2
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13 hours ago
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Nancy_OVO Community Moderator

Refer a Friend FAQ

Refer your friends to OVO and we'll treat you both to a £75 M&S, John Lewis or Amazon.co.uk Gift Card when they join. It's our way of saying thanks for spreading the word. It works like this: Once you’re with us, log into My OVO and click on the Refer a Friend tab in the menu on your homepage. C...

Members Lounge / News and updates
555 7
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13 hours ago
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NoPoke Savvy**

Load Shedding. (ALCS? Kaluza?)
Question

So the initial report on the Friday power cut that left the railways in chaos is out now. https://www.ofgem.gov.uk/system/files/docs/2019/08/incident_report_lfdd_-_summary_-_final.pdfe The 1GW of backup was not enough to save the grid from having to remove 5% of customer demand. In his book With...

OVO EV Forum / Chargers and Charging Points
48 5
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1 day ago
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Tim_OVO Community Moderator

News Do you want to help create an amazing new feature?

Do you want to help create an amazing new feature?

This online community isn’t just here to support customer queries 24/7. It’s also about sharing thoughts and ideas, and getting you involved with helping OVO to be a better company for its customers and the planet. We need your help and advice to create and improve on an exciting new feature. If...

Members Lounge / Greenhouse
635 31
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1 day ago
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stateofit Ninja**

So your economy 7 meter gives you off-peak cheap electricity, but when is it cheapest?
Solved

So, some people are lucky enough, or unlucky enough depending on your lifestyle choices, to live in a house with a Dual-Rate meter. You probably didn't know you had one when you moved in. You checked the area, the schools, the bus-routes etc, but it didn't cross your mind to count the registers on y...

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
26398 285
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1 day ago
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Pjpaullee Savvy**

Trying to renew - why do I keep getting internal server error message?
Solved

Hi when I log into MyOvo told that contract is due for renewal. Every time I try to look at the rates I get an internal server error - any ideas?

My Account, Billing and Payments / My Account / My OVO / App / Website
125 11
Rank
1 day ago
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RichF

Why has my renewal contract started before my old contract ended?
Solved

My current fixed term contract ends on October 3rd and after being prompted by your email, I have chosen a new 2 year fixed tariff. My understanding from the information on your website and this forum is that my new contract won't commence until my current one ends, so October 4th. Despite this my O...

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
64 1
Rank
1 day ago

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