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N
Carbon Cutter*
npirritanoCarbon Cutter*
Posted in Smart meters
OVO Smart Meter fitted- Off-peak circuit always OFF?

Hello,I'm an ex-SSE customer that was migrated to OVO in June 2023.I had a new smart meter fitted on the 16th of December 2022 by SSE and since then I had an issues with the Economy 7 tariff.Initially, all appliances connected to the off-peak rate circuit (port 5) were always ON instead of turning on and off during rate changes.After contacting SSE support and later on OVO support multiple times, on the 17th of July 2023, OVO sent an engineer that supposedly fixed our issue but instead it changed to the opposite way:All appliances connected to the off-peak rate circuit (port 5) are now always OFF during both peak and off-peak hours.Our heating system consists of storage heaters which are all connected to this off-peak circuit so we are now effectively without heating.We contacted the OVO support multiple times about this issue with no luck.They sent multiple emergency and non-emergency engineers and none of them was able to fix our issue beside worsening it on the 17th of July.By going

167676
S
Carbon Cutter**
37 minutes ago
D
New Member**
dougie72New Member**
Posted in General
I had my THTC meter removed 7 weeks ago and replaced with a single smart meter. When will the RTS meter be removed from my account? The presence of a second meter on my account blocks my ability to add Charge Anytime to my account.

I had my THTC meter removed and replaced with a smart meter 7 weeks ago.  I read that it can take up to six weeks for the meter to finish setting up so why is it still not set up?  The new smart meter is successfully sending a daily reading of 2 tariffs (Economy 10) which I can see on my account.  However I have yet to be billed for last month and this is now 10 days overdue.  The old RTS meter also still shows on my account even though it has been removed.  This appears to be messing up my account.  For example, when I click on Offers, I get the message “A Problem Has Occurred”.  I want to get Charge Anytime set up for my EV which was one of the reasons why I was so keen to get the Smart meter installed.  I have been so frustrated by the fact that nobody from Ovo can tell me the timeframe for the old meter to disappear from my account and when I might be able to add Charge Anytime.  I have even tried to switch supplier in my desperation to resolve this but this is blocked because of t

452
Firedog
Plan Zero Hero
5 hours ago
M
New Member*
MovieBoy75New Member*
Posted in Home and heating
Replace Storage Heater with Electric Heater

Hi All, Wonder if anyone can answer this.I have one Storage Heater in my property which i would like to replace for a standard Ceramic Core Electric Radiator. I understand that it would have to rewired differently via an electrictian and i would need to change my Tariff (Currently on Economy 7 Ovo Tariff) so i assume to Economy 10. My Water is heated at night via Electric immersion heater which i assume ties in with the Economy 7 as it keeps in around midnight i think. I have a smart meter installed aswell in the last couple of yearsSo what is the best way to tackle all of this as i cannot get a straight answer as if i change the Storage Heater to normal Electric heater won’t this affect the water heating because of Tariff change or am i looking at this all wrong.Any advise could be appreciatedThanks 

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Firedog
Plan Zero Hero
6 hours ago
R
Carbon Cutter*****
razorCarbon Cutter*****
Posted in Home and heating
EcoDan flow temp dropping over night at coldest time

I have noticed that over night the flow temp drops a lot and our upstairs temps fall quickly.Downstairs is very nice and warm.Could anyone help explain what might be happening here?My curve is 45@0 and 20@20. As you can see in the graph the flow temp was at its coldest when the temp outside was coldest. Graph is a 24 hour period. 

10215
juliamc
Carbon Catcher***
7 hours ago
A
Carbon Cutter****
Adamking19Carbon Cutter****
Posted in Smart meters
Gio Trio Gas Awaiting data - No live usage figures

Smart meter installed in 2022 for both Gas and Electricity - IHD that came with it never worked. Requested a new IHD every few weeks for about 6 months until eventually I gave up. Around end of September/start of October 2024, the smart meter died and an engineer came and installed a new smart meter on the 24th October 2024 and set me up with a new IHD. A day or two later, my electricity live data appeared on my IHD and readings started to be sent daily to OVO. Gas usage has never appeared nor sent any information to OVO. Live chat with OVO and was told it can take up to 21 days to register which would have taken me to Thursday 14th November 2024. Live chat again earlier this week (past the 21 days) where I was told I just had to wait and it will appear. Currently 29 days after install and still no information showing/sending. Very reluctant to believe it’s just going to appear. IHD says “Awaiting data - Please see system status” and when I check system status it says “Gas meter servic

3812
Blastoise186
Plan Zero Hero
12 hours ago
R
Carbon Cutter*
Rebecca1983Carbon Cutter*
Posted in General
excessive usage

Hi, New here and 1st post but I'm pretty sure there's something wrong with my gas usage and trying to get ovo to accept it as been challenging.Saying we used 26873 kwh in 11 days which is ridiculous 

1227
B
Plan Zero Hero
15 hours ago
T
Carbon Cutter*****
Tim a victimCarbon Cutter*****
Posted in Electric vehicles
How do you know if OVO are getting data from my car charger?

Does anyone know how to find out if OVO is receiving data from my car charger? There used to be a section on the app labelled “ take my ev for a spin” in there you could see what OVO had recorded to date but it has since disappeared. I have asked OVO directly but the person I spoke to did not know and I have also emailed the charge anytime team with the question but have yet to get a reply. I am particularly interested as ( as I have reported elsewhere on the forum) they have not had any data since the 2nd October due to a change of charger. I have reset this up but want to be sure it is working as it’s worth about £100 a month to me.

957
M
Carbon Cutter*
15 hours ago
L
Carbon Cutter*
LJ2024Carbon Cutter*
Posted in Smart meters
Registration of New Build site.

I am working on behalf of a developer and they have requested i use OVO as their preferred supplier. I have all of the MPAN numbers etc, i just want to register them with OVO but cant find anything on their website and have spoken with the customer care team and they apparently don't how how to do it. if anyone could point me at somewhere i would be truly grateful.

889
Blastoise186
Plan Zero Hero
15 hours ago
M
Carbon Cutter***
MattD12Carbon Cutter***
Posted in Switching suppliers and moving home
PROBLEM with CT Three phase meter for 200A 130KVA CT RATIO 400:5 power supply

Good afternoon, I hope you are all well.I just wanted to ask if any of you have had a similar problem. Recently, the DNO (UK Power Network) completed a power upgrade, and we now have a 200A, 130KVA CT ratio 400:5 power supply.We were with British Gas, but they couldn’t upgrade our meter to a CT three-phase meter, so I contacted OVO to ask if they could supply the required meter.Both the chat and phone representatives confirmed that there would be no issues and that OVO could handle it.Although the account will be domestic, they explained that they would need to book CT work and arrange a commercial booking. This means OVO would need to appoint SMS as the MOP (Meter Operator), according to advice given by an OVO engineer.I switched to OVO, booked the appointment, paid the £325 fee, and received the date. However, after having a bad experience with British Gas, I wanted to double-check with SMS whether OVO had booked the correct meter installation. Their reply was that OVO had booked a s

8710
Shads_OVO
Community Moderator
16 hours ago
G
New Member*
grafs555New Member*
Posted in Electric vehicles
Anytime issue

HiIve been using an OHME charger with my Tesla Model 3 for almost 12 months with zero issues. The last two evenings, the car failed to charge. I set it to charge immediately with no issue (other than cost).The Ohme app shows all the planned charging but when it starts the first slot it stops charging.Out of the blue, I received a personalised email saying I had to cancel Anytime from my Anytime App as it could be causing issues. I only had the OVO Energy App and OVO Beyond app so I removed it from my OVO energy app. I have now received an email from OVO basically saying they are sorry to lose me but I can rejoin next month to get the Anytime rate!!Pretty sure I won’t be the only one confused. My OHME app still seems to be talking to Anytime but I’m not sure I will be getting the 7p rate. If the original email was a circular that didn’t apply to me then I’m disappointed .What can I do to ensure I’m still getting Anytime? Any ideas - Ive emailed OVO but thought I would see if anyone else

183
G
New Member*
17 hours ago
M
Carbon Catcher*
MCH59
Posted in My account
Unexplained change to direct debits

I have just noticed an unexplained 45% increase in my minimum direct debit payment caused by today's change to the calculation in the Direct Debit Calculator (now calculating through to end of March 2026, rather than the end of March 2025).The impact of that change, if it is intentional, is that a lot of people (like myself) who already have a significant credit balance and are on course for a very healthy credit balance come 31st March 2025 are potentially still going to have to increase our direct debit payments and build up even bigger, and wholly unnecessary, credit balances (and further increase our direct debits if we want our credit balances refunded at the end of winter).Are any of the OVO staff who monitor the forum able to share the full details of the changes and the logic behind them?Also flagging that the changes don't seem to be compliant with the T&Cs.

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S
Carbon Cutter***
18 hours ago
M
Carbon Cutter****
mazzaCarbon Cutter****
Posted in Smart meters
Storage Heater not working after Smart Meter installed

I had a smart meter installed 2 weeks ago and since then my storage heaters and immersion element to heat up the water in a big cylinder tank are not working anymore. Both only run on off peak electricity. I have raised this with OVO, an emergency engineer, a commissioned engineer, came but couldn’t solve the problem. Since then I’m daily on the phone with OVO but nobody is able to help. I’ve raised a complaint, got a call from OVO and was told that my case is being looked into and I would get a call back. Nobody was ringing back. It’s very stressful to call daily, explain the same problem each time and not getting anywhere. I was even told by one operator that it’s my problem and not OVO’s.. It’s absolutely outrageous that an organisation like OVO is not able to rectify the problem. I wonder if someone had similar experience and can give advise how to handle the matter. Thank you

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Firedog
Plan Zero Hero
18 hours ago
T
Carbon Cutter****
Tazzyy74Carbon Cutter****
posted in Home and heating
meter tampering

Hi I need help I'm been charged 300 / 400 for electric some months I'm single parent in 3 bedroom house and my heatings been off since it warmed up in Feb 2022 .I've nothing turned on hardly in my house just a freezer fridge that run all day I have no heating we sleep down stairs but I'm still getting outrageous bills .A meter reader said whwn I posted a picture of my meter it's been tampered with but my energy company won't listen they said the locks still on it but theirs more wires than b and q 

47771
Chris_OVO
Community Moderator
19 hours ago
C
New Member***
ChristinaHNew Member***
Posted in Smart meters
App and meter total different.

Can anyone tell me why the app shows my balance much higher than the smart meter? I’m aware it takes a snapshot at midnight,  and I know energy prices are high but I’m pretty sure I didn’t use over £50 worth overnight! App showed £69 when I went to top up today but meter only showed £10 and smart meter was nowhere near £69 yesterday anyway. 

434
Emmanuelle_OVO
Community Manager
20 hours ago
D
New Member***
DIRK053New Member***
posted in Home and heating
Overnight boiler costs

Afternoon all We have just moved into a new house with a Combi boiler, previously house had a standard boiler & storage tank.Have noticed over the last week or so that the boiler ticks in a lot even when it is off(not manually activated, no timer and the thermostat is set lower than the ccurrent room temp)Having looked at some of the overnight events. I see we are using between 3.5/4kw per hour.does this seem normal? 

626
BPLightlog
Plan Zero Hero
23 hours ago
A
New Member*
afbunnNew Member*
Posted in My account
Total gas charges so far this month exceed the total amount of gas used since move in date.

Hi there!According to the Ovo usage tracker my house has used 299.5kWh of Gas since the first of November. I thought this perculiar as we have not had the heating on and our shower is a power shower, the only thing that gas is used for in the house is the hob and heating the hot water for the taps (washing up and washing hands). I checked meter readings from today as well as comparing it to when we first moved in in July, and using an online calcuator calculated that the entire volume of gas that our meter has registered since moving in would only be around 200kWh.Does anyone know how to solve this? Or at least explain why the usage tracker has such a skewed value? Our meter has only been sending readings to ovo once or twice a month, I don’t know if this is something that might have caused this. When I try to manually enter a meter reading I get an error as well. Many thanks,afbunn

361
Nukecad
Plan Zero Hero
23 hours ago
A
Carbon Cutter****
Albot81Carbon Cutter****
Posted in Home and heating
Smart meters, direct unvented water cylinders, THTC

Thanks all for all the various valuable info about meters, the switch overs and installations etc pending. We currently are in the West of Scotland (mainland), have all electric and old economy 7 box etc. On the THTC. The folks at OVO I've spoke to already have offered economy 7 (overnight), economies 9 and 10, which is basically split over 3 periods in 24 hours. Questions are i suppose is as currently we're on overnight off peak, but aware that the off peak would be split over the day, which may be handy for being savvy with new style electric Quantum heaters we have (got rid of the old brick ones) and timings. The direct unvented water cylinder we have is 210 litres, any ideas whether then this would be heated 3 times a day for example with economy 9 or 10 rather than the current overnight? Plus am guessing it would be 2 smart meters for on and off peak? Many thanks, aware lots of this may have been already answered in various places, but just before i speak to them again about getti

17027
A
Carbon Cutter****
1 day ago
N
New Member**
NparryNew Member**
Posted in My account
Landlord cancelled account

I am posting on behalf of my partner. He moved into his flat Jan 2023. The day he moved in, he set up the account with Ovo along with a direct debit. Fast forward to now and he’s realised that the direct debit has never come out. He’s now contacted Ovo and they have said that the day after he set the account up, the letting agent have cancelled it and put the land lady’s details. The account is currently at £1100. Now, obviously he should have noticed this lack of monthly payment. Ovo have said that he needs to contact the letting agent to ask what happened but they are dodging calls and are not giving answers. My main concern is regarding the mortgage application we will be making in a few months. As this has not been paid and we do not know if it has gone to debt collection, will this have an impact on his record if the land lady contacts Ovo to say that he is the one living in the flat and liable for the bill? If he rings to pay the account off tomorrow, will that be the end of it o

642
Nukecad
Plan Zero Hero
1 day ago
D
New Member*
DougMcANew Member*
Posted in Home and heating
THTC not supplying enough power??

Hi All, new to the Forum but having a real issue. We have modern Dimplex Quantum storage heaters connected to our THTC (SSE Horstman K series) meter which works on the radio signal. We are on the OVO Simpler Energy tariff. It has been working fine last few years but a few days ago we started noticing the storage heaters not putting out any heat. They normally charge up off peak overnight and then release heat through the day. From looking at the meter and input data on the Dimplex we only appear to be getting a few hours of heat input overnight - some nights none - not enough to look near heating the heaters. We have changed nothing so can only assume a problem with meter/RTS signal/OVO. Have reported to OVO and a meter engineer is supposed to be coming. We are in the North of Scotland with SSEN as DNO. Any thoughts or advice greatly appreciated. 

363
BPLightlog
Plan Zero Hero
1 day ago
D
Carbon Cutter****
djshieldsCarbon Cutter****
Posted in My account
Why is the app not updating with my balance?

Hello. Has anybody else noticed that the app is not updating with your current balance, whether credit or debit? App has been deleted and reinstalled. Customer care is aware of this issue but it’s been two weeks now. 

51126
Shads_OVO
Community Moderator
1 day ago
R
New Member**
Rhiwil1987New Member**
Posted in Switching suppliers and moving home
positive balance - willl i ever get a refund

Was sent my final bill from OVO on the 2nd September with a positive balance, still waiting for that to be refunded!  Does anyone have a contact number because every response on the chat is at least a 15min wait. At my wits end....

273
Shads_OVO
Community Moderator
1 day ago
S
Carbon Cutter****
Scw123Carbon Cutter****
Posted in Smart meters
electricity high cost

Hi i just would like peoples advice on my readings . We live in a 3 bed bungalow with ec7 tarif , new emersion tank and 4 1500w electric heaters . We have 3 of the heaters on 2 hours in the morning and 2 at night so rooms are pretty cold , we used oven etc like most people and kettle etc but nothing mad . We are so careful with Electric use but i cant get below £8 per day , is this normal as our bungalow is freezing and cant have them of any less. Advice gratefully recieved .

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Emmanuelle_OVO
Community Manager
1 day ago
Chris_OVO
Community Moderator
Chris_OVOCommunity Moderator
Posted in OVO Live
Join an interview and earn VIP gig ticketsNews

Thank you to everyone who expressed an interest in helping us shape the future of OVO Live 🎉 Applications are now closed as we have enough applications to choose some participants. We’ll reach out to those selected with more information.  We're excited to offer the opportunity for you to help shape the development of our OVO Live website and in return, we’ll give you two VIP tickets to a gig of your choice through OVO Live. We’re running interviews and would love for you to participate.  Details: Length of interview: 45 minutes  Date: Tuesday 26th of November - Wednesday 27th of November  Format: Online interview  Reward: 2x VIP tickets to a gig of your choice at either the OVO Arena Wembley or the OVO Hydro over the next 12 months (subject to availability) How to sign up:Please complete this quick form to show your interest - ** NOW CLOSED ** If you’re selected a member of our team will be in touch with you to schedule the interview.  Thanks for your interest and support.  Thank you,

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Bradley_OVO
Community Manager
1 day ago
J
Carbon Cutter****
JaneT2023Carbon Cutter****
Posted in Extra Support
in house display

Just recently I have noticed my in house display is showing the daily usage for gas and electricity, and when I check it against the ovo app the two readings are totally different, the in house device is showing a higher costing than the app , which one is correct , how can I control my outgoings ,regards Jane 

282
BPLightlog
Plan Zero Hero
1 day ago
H
Carbon Cutter***
HarryZMCarbon Cutter***
Posted in Home and heating
Moving Gas Meter

Hi. I am planning renovations on my home and wanted to understand from the supplier side the process of moving a meter.From my understanding the transporter (in our case SGN) can move the whole meter as is to the desired location at a cost. After the move, could OVO upgrade my meter as its a U6 (is this free to upgrade it to a U16)?It would also be good to know about upgrades for a old elec meter and fuse box too. I was told they are both outdated.Is there a service where we can get advise from someone at OVO with a visit? (cost/free?)

9515
Blastoise186
Plan Zero Hero
2 days ago

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