Emergency contact info and our planned PAYG outages coming up - (Jan 2025)
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It would appear that the cost of energy used for the year on the usage page is just the cost of the units used not including the standing charges etc. This seems confusing if not disingenuous as standing charges make up nearly 30% of the overall billed amount.
I have had my Megane over a year now with no charging issues, but last week I plugged in as normal it started to charge then paused and displayed in the app “start charging after 23:00hrs” as always but when I got up it hadn’t charged, so used the urgent charge button, plugged in again this week and exactly the same issue, used urgent charge to put some charge into the car them plugged the car in overnight said it would charge after 3:30am woke up at 7:00 am hadn’t charged so I reset the schedule to ready by 8:30 and after a few minutes I checked and the “smart” charge was working. I haven’t changed anything as it was all working perfectly, Any help would be really appreciated
I turned on Urgent mode yesterday, just to test.I now cannot get the app to turn it off again. I have followed the FAQ guidance which says to unplug the charger for at least 30 minutes. It has been unplugged for a good deal longer, and still is not resetting. Why does the app not have a button to turn off Urgent mode? Please can you advise how I can get the app to switch back to the Schedule? UPDATE: Wouldn’t you know it, I just checked the app now and Urgent mode has turned off.HOWEVER: There really REALLY needs to be a button to turn it off. I realise this is probably a problem with Kaluza, but needs to happen.
I notice the App has stopped updating my daily usage. Does this mean that my smart meter has stopped sending data to OVO ? IHD still works OK
We have just moved into our rented property and are worried that the usage stated on the app is not correct.there is a smart meter in the property but not one that we have assigned to our account! Or asked for, Is the smart reader for the property? so therefore reading our electricity correctly and the online account is wrong? the daily standing charge on the smart meter is also different to what it says on our tariff account online. we are now worried as it says we are using over £10 per day!!!!! PLEASE HELP AS IF THIS IS CORRECT WE WILL HAVE TO DO SOME CUTTING DOWN DRASTICALLY
I have just been offered new OVO fixed plan deals. My current fixed plan runs out in March so my question is: If I choose a new fixed plan now (January) will it start right away or will it not start until March when my current one runs out?
I am trying to switch to OVO from octopus as i am getting an EV and want to take advantage of the charge any time add on, I have SMETS2 metrers installed by octopus and currently have the Octopus GO tariff for off peak charging of my Hybrid.I consistantly get this message“Unfortunately, we can't give you a quote right now. We're currently unable to support your meter setup, but we're working on it and expect to offer quotes in 2025”It doesnt give me any other information about why i cant switch!!
I have been taking part in the Ovo Power Move Challenge since the Summer, and have successfully reduced my energy consumption during peak hours most months to less than 8% of total consumption.In early January I received am email from Ovo about the December Power Move challenge which said: Your smart meter can sometimes stop sending us readings. It usually sorts itself out, but we need a minimum of 14 weekdays' worth of readings to work out whether you've hit your Power Move target. This time, we didn't have this information.Unfortunately this means you won't receive a Power Move credit this month.I have emailed a complaint to Ovo to point out that they actually received 16 weekday’s plus 7 weekend day’s worth of readings, and therefore they could work out if I hit the Power Move target (My peak use for those 23 days was actually 2.8%). Their reply again said that they only received 14 weekday’s worth of readings, even though the half hourly usage figures for 16 days can be seen on my
I have no hot water. DHW is switched to pause automatically and tank water temperature stays at 14 degrees celcius. Heating is running fine. I tried to maual reset but didn’t help. DHW is also paused automatically and everytime it pauses, “LJ” is flashing at the top left of the control screen. I have no idea what “LJ” stands for, couldn’t find a clue from the Mitsubishi error code. Please help. Thanks
Green backgrounds have recently appeared on some forum threads. What exactly do they signify please?
Had my gas meter replaced today. It was a 1st Generation. It was originally set up as pay monthly, but it was faulty and stuck in pre-payment mode and couldn’t communicate. It ran out of credit, and I was without supply. New gas meter is 2nd gen. The engineer put £15 on it, so it’s in pre-payment mode. Originally it was pay monthly, so i was never given a top-up card, and my account is still in pay monthly. How do I top up without a card or online account? And how do I change it back to pay monthly like it was meant to be originally? Many thanks :)
The backdated statements from Apollo do not show on my ap or on my online OVO account. How do I get copies ?
Do I repay a gas debt and standing charge whilst running on emergency credit
Wondered if anyone can answer my query Im an existing FIT payment receiver (solar panels installed with single string inverter 11 years ago) so receive a decent FIT payment. Recently had installed a EcoFlow 3.6kw inverter with 10kw battery storage, the generation meter was changed to a bidirectional meter as instructed and followed the correct schematic. However the meter is showing a negative number and I can’t seem to work out what the solar panels are generating apart from what shows in the EcoFlow app We charge the batteries up at night using an off peak rate and then any solar during the day tops the batteries up. am I correct in thinking there should be another meter of sort between the solar panels and inverter just to monitor the generation from The solar panels? installers seem to think by summer it will change to a positive but that’s no good to me right now when I’ve generated about 30kw of solar
I have had Charge Anytime for a few weeks now, and other than an issue with Ovo displaying incorrect monthly £/kWh totals, it has been working great, until now!Plugged in yesterday evening around 6pm, unplugged this morning to find it had not charged at all. Looking in the Ohme app it shows it was plugged in for the duration, but zero charging took place - which has caused a bit of an issue travelling today 😠The schedule on the Ohme is set to smart charge to 100% by 7am, and has worked perfectly until now. Why did it not charge? Did Kaluza determine that there was no ‘green’ time to do it, so just did nothing? This is very concerning and raises serious questions about the smart charging concept going forward.
Hi all,my car is not charging for the last 4 days. our electricity providers are ova. anyone else face the same problemThanks
My mother in law lives in a sheltered flat with storage heaters (probably 20 years old). The storage heaters only have input and output controls; they don't seem to have any timer or programming facility. They were previously connected to a separate off peak meter. In October the meters were changed to smart meters on the domestic economy tariff, in preparation for the analogue signal being switched off. Since then the peak usage has gone up by 300% and I suspect the heaters are drawing in power during both the off peak and peak periods. I'm wondering if anyone has encountered this and knows what the solution is? It was never a problem previously as the heaters only seemed to be connected to the dedicated off peak meter. Many thanks for any help.
Why does the app advise people to contact chargeanytime@ovoenergy.com which is not a valid email address anymore?
Odd question. Both of my IHDs lost connection to my meter HAN Communication Hub overnight. One is the OVO issued IHD 3 (still miffed I got one so old when they replaced my meter, but anyhoo) and the other is an Ivie Bud. The Ivie lost connection somewhere between 2-3am so I assume the OVO one did too. The Ivie is now stuck in a reboot loop as it keeps trying to connect, the OVO is just sitting there completely blank. The question? Glad you asked. Last night was probably the coldest night if the year so far, probably down to -6 or so. Is it possible the comm hub has frozen and will resume once it thaws, or is it more likely completely dead? The OVO IHD is about 6-8ft from the electric meter, and the Ivie is about 13ft. It's not possible to get them any closer due to plug placement, but they've been fine in those positions for over a year. Both have been unplugged and rebooted a few times now without any change.
My IHD is saying that it is not commissioned. How do I get it commissioned to work with my smart meter?
I’m just going to copy and paste the complaint I just sent any help and advice would be appreciated thanks :)To OVO Complaints Team.I want to make a formal complaint. Recently last week moved into a new property which you already supplied electric and gas so I thought it would be easier just to stick with you. Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. It had no credit hence why no gas, This was never mentioned to me. I then tried to call you and your phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and someone would have
Absolutely appalled by the service I've been provided I had a gas leak and had to have Cadent gas emergency engineers out to cut my gas supply off completely. Phoned OVO at 9.33am on the 10th January to be told someone would be out 3-4 hours for an emergency meter fitting as needed new one as the one I currently have is faulty. Phone back up 4 1/2 hours later to be told my appointment wasn't booked. Another appointment was booked for 14:37-17:37 nobody showed up. OVO phone lines were closed at this point so spoke to online chat to be told another appointment would have to be made. When the Morrisons data services engineer turned up he said he couldn't do the job as OVO had taken it off him to then be told by OVO yet another appointment would have to be made!!! I have no heating or hot water and I am on the priority list for disabilities and having a 4 month old baby & 8 year old child in the property. The weather is minus temperatures outside and nobody seems to care it's freezing
Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a posit
So OVO engineer came today to fit new smart meter. All arranged through the complex meter team. First appointment before Christmas was cancelled on the morning of the appointment by OVO and they set up new appointment.He had a look in the outside box then in the inside cupboard where the radio switch box sits beside all the consumer units. Then he says he can’t put the new meter in as it needs a wireless/remote controller to link to the meter as he can’t run a cable under the floor. He then says but they haven’t invented it yet - WHAT?????? So I ask why my neighbours with the same set us as me had their meter replaced in October?? He then left saying OVO will be in touch when they have designed the controllers needed. He also said the deadline has been moved to September. Surely the industry has known about this issue for years so why are we at this stage with 6 - 9 months to go and they still can’t do it, well at least not to every house in the same street with the same set up?
