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M
Maise

Mrs M Kelly
Question

How can I find how much VAT is charged on my bill

2 0
M
2 hours ago In: My statement and charges
G
Rank
Geo Savvy**

A smart meter couldn't be installed because of an earth cable - why?
Solved

Hi, The OVO engineer has refused to install the gas smart meter (there is currently a BG one in situe but the OVO meter is considerably larger. Apparently the "Earth Ground Cable" is preventing the meter being "raised" to install the OVO smart meter in place of the BG one. Whilst its frustrating th...

4677 26
G
Rank
3 hours ago In: Smart Meter Booking and Installations
K
Kavis

IHD Reset - just moved in
Question

Hi, I have just moved into a house supplied by Ovo and I have decided to keep using them. I have set up my account and selected the fixed 1 year contract. The previous owners have left the IHD (Pippit 500) but the estimated bills have not reset. Shouldn't this reset to 0 as it is a new customer acco...

3 0
K
6 hours ago In: IHD / In Home Displays
M
mnicholson118

why can't i get a refund even tho I am in credit
Question

I have over £600 in credit and i have received a statement only 5 days ago and both my meter readings were taken 6 days ago, however when i click on "apply for a refund" it isn't working??

2 0
M
7 hours ago In: Direct Debits, payments and refunds
D
DPEV

Economy 7 energy prices
Question

Hi I have an Electric car which I charge up at night. I am contemplating changing to Economy 7, but on the OVO site I am being referred to different pages before ending up where I started. The Economy 7 Explained page starts by saying that you pay l normal rates during the day, but cheaper rates at...

5 0
D
7 hours ago In: OVO tariffs, plans and renewals
S
Rank
Sphinx Savvy*

I have asked to be taken off the new smart meter experience.

Today I asked OVO to revert me back to the 'old' online portal and was told it will be done in a few days. I am happy to return to the new portal once it is fully functioning, shows at least as much info as the old portal, and is as user friendly. I cannot help feeling that OVO should never have m...

7 0
S
Rank
10 hours ago In: New OVO Smart Meter Experience
L
Rank
leafy Savvy*

Can OVO turn off my smart meter WAN connection?
Solved

Hi all, I have a secure Liberty 100 meter fitted and would like to know if it is possible to turn off the WAN

25 2
L
Rank
14 hours ago In: Understanding your Smart Meter
1
102274720

Made a payment on the automated phone payments line, how long does this take to clear?
Solved

Hello, I have a question. I pay yesterday over the phone (machine answer).do you know how long it takes to my payment clear my balance? It was Saturday when I paid. I hope you all understand what I have on my mind, lol.

20 1
Rank
15 hours ago In: Direct Debits, payments and refunds
J
Jarvi44

OVO Interest Rewards - how is it calculated?
Solved

Please can someone tell me if I have interpreted the reward scheme correctly? In year one OVO will pay 3% of the amount in credit up to a maximum of 3% of £1000. i.e. £30. Is this correct? (If it is it means OVO are paying a lot more interest than the high street banks)

652 6
Rank
15 hours ago In: OVO loyalty, rewards and T&C's
Rank
Nancy_OVO Community Moderator

Earn a £50 voucher for referring your friend to OVO!

For a limited time, customers can earn a £50 voucher (for Amazon, M&S or John Lewis) if you refer a friend to OVO before the 4th January 2019. This is double our usual Refer A Friend voucher of £25! All you need to do is send your friend a referral link here, and they just need to complete the sign...

375 11
Rank
19 hours ago In: OVO loyalty, rewards and T&C's
R
Rank
Richie616 Savvy*

Why is my smart meter stuck on the same reading?
Question

My smartmeter has been reading £1.08 since yesterday. Clearly something is wrong. Any ideas what's going on and how to resolve it? Thanks

27 2
R
Rank
22 hours ago In: Understanding your Smart Meter
J
Rank
Jonboy Newbie***

Why do I get estimated readings in my bill when I have a smart meter?
Solved

Hi,I have a smart meter why do I get Estimated Readings on my Bill,I thought a smart meter would know my correct readings. Jonboy.

17205 54
Rank
1 day ago In: My statement and charges
1
101005902

Why has a new Direct Debit been set up?
Question

bank notification of creation of new direct debit by GC re Ovo Energy. Can anyone confirm or otherwise the validity of this action.

7 0
1
1 day ago In: Direct Debits, payments and refunds
B
Beastie

Why is ovo saying they will only give £599 total refund when we’re over £1000 in credit
Question

Applied for refund but will only pay just over half back WHY?

10 0
B
1 day ago In: OVO tariffs, plans and renewals
R
Rank
Russell Savvy**

How do OVO convert gas units to Kwh on a smart meter?
Solved

The calorific value is needed by the Smart Meter to convert the volume of the gas to the energy produced by the gas Kwh. As this varies on a daily basis what value does the meter use? Is this the same value as used by the bill?

32 6
R
Rank
1 day ago In: Understanding your Smart Meter
G
Rank
gracepaddock Newbie*

I've changed my mind - how can I cancel?
Solved

i have changed my mind after signing up . how do i cancel

12 1
Rank
1 day ago In: My statement and charges
K
KJRoffey

Why isn't my electricity meter recording usage properly?
Solved

Despite several phone calls and emails to Ovo my meter has not been repaired. Anyone else have that problem?

297 9
Rank
1 day ago In: Meter Questions and Readings
Rank
Tim_OVO Community Moderator

I’m moving house - why can’t I take my OVO account with me to the new place?

If you’re an OVO customer and you’re moving home, we will need to close your OVO account down. You can do this yourself: we will just need the date you moved and the readings on that day. Submit this info online here. This account will then be closed, and a new one opened for the person who takes ov...

2180 20
Rank
1 day ago In: Moving house
Rank
Mikewhitt Newbie**

I have smart meters already - do I need yours fitted?
Solved

I've recently switched to OVO, however my previous supplier installed smart meters at my property about 8 months ago, today I received an email asking me to book an appointment for OVO to fit new smart meters. Is this really required, I would've thought that all smart meters did the same job. I've s...

1202 32
Rank
1 day ago In: Smart Meter Compatibility
E
Rank
Elaine Savvy*

OVO refusing to refund when I'm in credit - why?
Solved

My account is over £1200 in credit, but when I have applied for a refund on line I'm being told I can't do this until further metre readings and the next statement. This isn't legal - anyone else had this problem?

1674 21
Rank
1 day ago In: Direct Debits, payments and refunds
K
Rank
kasunu Newbie**

Why has my application for a refund failed?
Solved

Explanation from OVO website doesn't make sense. "Sorry, we can't give you a refund. Before we can issue refunds we need to have received readings from all your meters within the last 28 days – and you need to have received a statement since then" Last electricity reading: 26 August Last gas readin...

141 4
Rank
1 day ago In: Direct Debits, payments and refunds
D
Rank
dbn400 Savvy*

Why am I being charged for gas when I wasn't in?
Question

Hello On saturday 8th December we were away and the gas was off. However I have been charged 0.46p for this day and the usage is 4.43 KwH. How is this possible when no one was at home and the gas was off... My standing charge is 27.4p per day. This seems very strange, as we sometimes get charg...

26 1
Rank
1 day ago In: My statement and charges
D
Rank
DavidOVO Savvy*

I've got a new SMETS2 smart meter, how do I take a reading?
Solved

Well I had the latest version 2 smart meter installed in October (8 weeks ago)but was not left a manual nor is there an online version (only for version 1). Whilst daily usage is being communicated to the portable device that you plug into a wall socket it seems that my account is only picking up t...

159 6
Rank
1 day ago In: Understanding your Smart Meter
J
Rank
jamest89 Newbie*

Are OVO Energy honouring the Warm Home Discount to Spark Energy customers?
Solved

Following the acquisition of Spark Energy and their customers, where does this leave Spark Energys fuel poor customers who may have already applied for the Warm Home Discount with Spark this year, but not yet received the rebate. Are OVO Energy honouring the Warm Home Discount to Spark Energy custo...

263 6
Rank
1 day ago In: Need extra help and support?
R
Rank
richard1966 Savvy**

I have the old Pipit 500 IHD, can I have the new one?
Question

i have had one of these since joined ovo cant see use of them they do not show you real time consumption and why cant customers who have pipit 500 have the new one out think it is justly unfair as we have been loyal to ovo iam disabled with cancer and using a computer is a bind so why cant we have t...

68 7
Rank
1 day ago In: IHD / In Home Displays

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