Recently active topics

136 Topic threads

Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Home and heating

RTS (Radio Teleswitch Service) Shutdown UpdateF.A.Q.

 RTS Shutdown Update July 2024 Hey! The name’s 186, Blastoise186 and I’m one of the Forum Volunteers who helps to run the show on the OVO Forum. I’ve been working with OVO to get the most up to date information possible for you.One of the recent hot questions we’ve seen on the Forum (for a while now) is what’s happening to RTS meters. The RTS (Radio Teleswitch Service) is shutting down soon, which especially affects complex ones like THTC (Total Heat Total Control). I’ve covered this before in one of my older posts linked below – so check that out if you’re interested in why this is happening. That post already has many questions covered, so this one will focus purely on the next steps.Radio teleswitch (RTS) shutdown sunset FAQIf you’re interested in what all the different meter types are/were - just ask below. Not sure if you’ve got RTS? No problem – give OVO a ring and they’ll be able to let you know. You can reach out to them here.All caught up? Great, let’s get started on this late

24116
Blastoise186
Plan Zero Hero
5 hours ago
Blastoise186
Plan Zero Hero
Blastoise186Plan Zero Hero
Posted in Switching suppliers and moving home

Radio teleswitch (RTS) shutdown sunset FAQF.A.Q.

Updated on 14/06/24 by Shads_OVO Update on RTS shutdown: As part of the RTS Project development, we are really happy to share with you our progress: As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality. The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted. After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange.  We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024.  We will continue to update you o

25391145
Blastoise186
Plan Zero Hero
8 hours ago
lyeuhm
Carbon Cutter***
lyeuhmCarbon Cutter***
Posted in My account

THTC / Separate Radio Teleswitch and Meter- Can I get a smart meter?

Hoping someone here can help because this has been an on-going battle since before OVO took over SSE and it’s gotten progressively worse recently. I live in a house that’s meters haven’t been checked, inspected, whatever since at least 1993.  I have two meters - one for my storage heaters and water tank, and one for standard electricity.  I’ve been trying to get this changed to either a smart meter if available OR just a standard single meter with a day or night rate. I have email chain(s) going on with SSE/OVO (One email chain is using @sseenergyservices.com and the other is @ovo.com hence posting here) that I seem to just be going around in circles.  I finally got through to the Electric Heating Team (EHT) about two weeks ago who changed me onto a single rate THTC tarrif, so both my standard and heating meters are at the same rate - but based on the readings that I’ve been providing, it’s still nearly 500 a month just for two storage heaters and a water tank.Has anyone else had probl

205
Blastoise186
Plan Zero Hero
8 hours ago
T
New Member***
thefiddichNew Member***
Posted in My account

THTC meter removal

Hello,The property I bought last year had a THTC meter and storage heaters, so the first thing I did was rip out the storage heaters and pull out the whole heating ring main as part of a full rewrite that was needed. So nothing connected to the THTC meter.I contacted SSE multiple times to try to get an appointment to remove the THTC meter but they kept saying there were no engineers in my area (North of Scotland) to do the work. Tried time and time again, and even got a work order number, but still no engineer. Eventually my electrician just pulled the meter off, taking pictures of course! Still got the meter with all the tags intact, etc.The meter reader was round recently and noted that the meter was gone and took pictures, noted it down in his records, etc. but still got bill with THTC meter estimate.Called Ovo to try and get the meter removed from my account but best they said they could do was to put me on to a single rate tariff.This has been going on for 18 months now. Please ca

5
Blastoise186
Plan Zero Hero
8 hours ago
A
Carbon Cutter****
AngieMcCarbon Cutter****
Posted in Smart meters

Who to contact to have a single meter installed instead of two meters (getting rid of storage heaters)

Hi, I’m having terrible trouble with OVO. Only went with them as the previous householder used them.Firstly they didn’t set up an account when I phoned when first moving in - wondered why my direct debit hadn’t gone through weeks later. No record of my phone call, giving bank details, agreeing tariffs etc. Secondly they organised a new Smart meter last week and cancelled the day before as they can’t do it as I have economy 10. Nice guy phoned to explain that the customer care team don’t know what they are doing when it comes to accounts with two meters. That’s very true. Thirdly, I phoned today to ask for the ‘third party’ to come and fit a single meter (as the guy last week explained I should ask for) and after 20 mins the customer adviser didn’t have any idea what I was talking about. She said I had to phone DNO?, wouldn’t explain who DNO are and then cut me off. Please help! OVO is driving me bonkers :) 

14
Blastoise186
Plan Zero Hero
8 hours ago
W
Carbon Cutter*
WalphelpsCarbon Cutter*
Posted in Switching suppliers and moving home

New Home with THTC - how can I get support dealing with changing the meter and tariff?

We have just bought a new home in the Highlands and it has THTC supplied by OVO ( previously SSE I believe). For some reason that I don't  fully understand it has 3 meters. One standard and two for the THTC.When I contacted OVO to set up my account they were adamant that there was only the standard meter and could only offer me a standard tariff with one rate. So no benefit for the storage heating etc wired up to the THTC.When I signed in to my account it is showing 2 meters the standard and one of the THTC one but all still on the same tariff.I checked with the previous owner and he supplied OVO with 3 meter readings when he left. He also said that OVO were due to change the meters but had failed to make an appointment.My questions are1. How do I get OVO to acknowledge there is a third meter here?2. Shouldn't OVO be offering a tariff for the HTHC set up.3. Can I switch to another supplier with the current set up to get a suitable tariff?4 How do I progress the meter changes and will t

22
Blastoise186
Plan Zero Hero
8 hours ago
M
Carbon Cutter***
Martin2024Carbon Cutter***
Posted in Smart meters

200 amp single phase smart meter

We have a single phase 200 amp supply, which supplies several, all electric, holiday let cottages in Snowdonia.Our current supplier (and previous supplier too) wouldn’t listen to me and when they came to install our smart meter, sent out a normal engineer with a simple 100A meter.The first supplier said they couldn’t help us so we moved to Octopus, who after their failed installation have now given us the run around for the past 5 months. They tell me that they can install a 200A smart CT meter, that will give us access to the agile tariffs that we’re after, but that an external company has to do this (SMS) and that they have no free appointments in our area for the foreseeable future!If we moved to OVO would they be able to install us a 200A CT smart meter? I have read other informative threads on this forum, but they refer to polyphase or 3 phase supplies.Thanks in advance  

15
BPLightlog
Plan Zero Hero
9 hours ago
N
Carbon Cutter*
nils_aksnesCarbon Cutter*
Posted in My account

THTC meter - Removal Request

Hi folks, I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below: We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed.  Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter. I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a posit

112
Blastoise186
Plan Zero Hero
10 hours ago
I
Carbon Cutter***
IanCCarbon Cutter***
Posted in Smart meters

Are Economy 10 tariffs available yet?

Does anyone have any information re economy 10 tariff that was supposed to be available before the end of this year?

285
Blastoise186
Plan Zero Hero
10 hours ago
A
New Member*
Anthony SaxbyNew Member*
Posted in Electric vehicles

chargeanytime stopped charging at min

Just signed up for Charge Anytime and put my ID.4 charging last night, expecting it to be charged to 80% this morning.  Actually its only charged to 39% which is just below the minimum that I set - it was on about 30% when i started charging.     So my guess is that its stopped charging as it crossed the threshold to go into lower cost charging cost. This is obvs not what should have happened. Any ideas?

2
ChristopherS_OVO
Community Moderator
12 hours ago
M
Carbon Cutter****
Mr RCarbon Cutter****
Posted in General

old pipe in garage capped off and goes underground

Hi I have a old pipe which is caped off it goes along the garage wall then outside the garage and into the ground it is not connected to anything next to it there is a red box which says oil ? Any help will be appreciated I have included pictures thanks   

16
I
Carbon Cutter****
13 hours ago
Firedog
Plan Zero Hero
FiredogPlan Zero Hero
posted in My account

Why is my Future Annual Consumption estimate so persistently high?

I have just read this passage about FACs in another thread: “… my own experience shows that [the future annual consumption figure] is being based on, (or at least being adjusted based on) actual meter readings. I could see my FAC for gas changing (reducing by large amounts) within minutes of submitting a new meter reading.”This is what is supposed to happen, if I understand the wording here: Usage projection is a figure produced by our billing system, that uses smart meter readings (if available) to project the usage for you over the next year.We clearly have a two-tier system: an ineffectual one for smart meter customers, and another better one for everyone else. Those who submit manual readings 'see their FAC changing within minutes.' Those of us with smart meters are apparently subject to a system which can take months to adjust the FAC to actual usage, despite having meter readings recorded automatically every day.My own (electricity only) FAC got stuck last year after a meter adju

37
Nukecad
Plan Zero Hero
14 hours ago
O
Carbon Cutter*****
Ovouser777Carbon Cutter*****
posted in My account

Online account still not available to some customers

OVO have been promising access to online account mangement via their new website for over a year now and it is still not available. Why is it taking so long to migrate customers from a legacy system? This is a task that should not be that difficult. Everytime I need to make a change or sometimes give an extra meter reading I have to spend ages on the phone or on the chatbot.

0
O
Carbon Cutter*****
14 hours ago
T
New Member*
terrycooper1969New Member*
Posted in My Pay As You Go account

Power Move - can't see credits.

I’ve hit the power Move targets for a number of months now, and had the emails to confirm this. But I’ve not noticed any credits put onto my meter. I’ve asked OVO via online chat, and they said they can’t view Power move on my account, then fobbed me off with a link to the app , which I already have.Where and when do the Power Move credits get added, and where can I chaeck this for myself please?

2
Nukecad
Plan Zero Hero
14 hours ago
Gary
New Member***
GaryNew Member***
Posted in My account

Can we get access to the OVO energy online account API to download our smart meter usage data?

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Strava and Fitbit.

152
Emmanuelle_OVO
Community Manager
17 hours ago
H
Carbon Cutter*
Hasan RizviCarbon Cutter*
Posted in General

Solis Hybrid Inverter 5.8 Kwh system PV is Showing full power in App only generates power which is equal to load.

 

6
H
Carbon Cutter*
18 hours ago
J
Carbon Cutter****
JamesBCarbon Cutter****
posted in Smart meters

Installation of a CT 200/5 smart meter for a residence

We have built a new house and when it started out SES were our supplier. They specified 3 phase power at 200amp per phase requiring a CT 5 meter. Since the 26th March I have been unsuccessful in having one installed because a DO142 Flow form has not been submitted to the contractor who install this type of meter. Even the Advanved Resolution Specialists have been unable to get one issued or get any feed back from the Metering Team who supply the Flow instructions. Has anyone else encountered this problem and found a solution? My email to the Ops Director has gone unanswered. 

18
ChristopherS_OVO
Community Moderator
18 hours ago
E
New Member*
ElektronNew Member*
Posted in Smart meters

Three Phase Economy Seven Smart Meter

I am being bombarded with requests to fit a smart meter. I have a 100kw 3 phase meter with Economy 7. I continually ask the question is there a smart meter available? The answers are incomprehensible and it is clear the question is not understood.  

2
BPLightlog
Plan Zero Hero
19 hours ago
M
Carbon Cutter***
MartyncaCarbon Cutter***
Posted in Smart meters

Final bill doesn’t reflect what the meter says and I am asked to pay

Hi, I have a question regarding my electricity “final bill” from Ovo after moving out of property. The flat was supplied via prepayment pay as you go meter, a smart meter. I had an OVO app where I could always see the balance on my account and always kept it in credit. The last day of my tenancy I took a photo of the meter and it said it was in credit. I always kept it in credit. I never received any bills from OVO. Upon notifying OVO about wanting to close my account with them, I received a final bill where it says that for the past couple of months I had been in debit, and that I owe money. My question is, does the meter not reflect the true amount of the account? Why wasn’t I notified, why wasn’t my electricity cut off if, as they claim, the amount on my meter went into debt? (Which it hadn’t). It seems to me that they’re trying to squeeze a last payment from me. I have a photo of the final meter reading, where the amount of electricity usage is correct, and it says the meter is in

10
ChristopherS_OVO
Community Moderator
1 day ago
T
New Member**
TracykcannNew Member**
posted in General

pre sale tickets

Can someone help with getting pre sale tickets. I can sign in to ovo live and it takes me to ticket master but there’s no option to purchase tickets. I’ve tried signing in again but same thing keeps happening 

3
Abby_OVO
Community Manager
1 day ago
D
Carbon Cutter*****
DMGMCarbon Cutter*****
Posted in Power Move

Why does Power Move not include weekends?

If the point of ‘PowerMove’ is to shuffle power usage away from the peak 4-7pm weekday times surely it makes no sense not to count weekend usage when calculating target averages. If over the course of a whole month I’ve shuffled a significant amount of laundry, batch cooking and other power intensive chores away from weekdays and into the weekend - but Saturdays and Sundays are ignored when calculations are made - then my actual monthly off-peak average isn’t being accurately recorded for the purposes of meeting the target. In order to reach the target I need to shuffle usage in a 24 hour window, 5 days per week - rather than across the week as a whole - and concentrate usage to off-peak hours during the week … if this is about changing habits, surely whole week, or even whole month usage needs to be included when calculating averages … or am I missing something ?

21
ChristopherS_OVO
Community Moderator
1 day ago
L
New Member**
leanneSP94New Member**
Posted in My account

Can not access my OVO direct debit account and smart meter ibeing installed

Hello, wondering if anyone can help please!  I’ve been back and forth with OVO customer service team trying to set up my account (electricity only).I don’t have a meter in my apartment or access to my meter (readings get sent). However, they said I need a smart meter installed but I’m confused because I don’t know where my actual meter is located and said that, I have emailed the Lettings agency for the apartment complex to see what she says, but my other problem is I can not get any access to my online account. it keeps sending me to a page saying ‘this page does not support pay as you go’ download an app which I have done but sends me back round in a loop as I’m not pay as you go customer.i thought I had officially sorted it all today as a direct debit of £75 has been set up for a 1 bedroom apartment for one person and the man I was speaking with sent a link to my email to complete my online account set up as the apps do not support direct debit and again once I logged in I’m sent to

2
Abby_OVO
Community Manager
1 day ago
B
New Member**
brucesmithNew Member**
posted in General

API unable to access smartpaym.ovoenergy.com

I have been using home assistant to monitor my home electric and recently I have been blocked from the “https://smartpaym.ovoenergy.com/api/customer-and-account-ids” this page looks to go via Cloud flare, has any one else come across this?? 

5
BPLightlog
Plan Zero Hero
2 days ago
Abby_OVO
Community Manager
Abby_OVOCommunity Manager
Posted in General

Want to know more about OVO Live and our partner venues?

Do more of the things you love OVO Live is your ticket to good times. Enjoy exclusive access to tickets for unmissable events and VIP treatment at iconic venues: OVO Arena Wembley, OVO Hydro in Glasgow and The O2 arena.  It's our way of saying thanks for being with us on the Path to Zero. With OVO Live you get: Pre-sale* and exclusive ticket access The special treatment. With VIP entry*, seats and lounges Exclusive competitions and offers*at select venues  Ready for good times? Joining OVO Live won’t cost you a penny. All you need to do is enter your OVO account number. Join for free. The OVO Hydro                                The OVO Hydro, Glasgow is Scotland’s home of live entertainment. It holds up to 14,500 people, and plays host to global entertainment and sporting events. Plus, the world's biggest music megastars have all played there, including Taylor Swift, Elton John, Adele, Prince & Beyoncé. Through OVO Live, OVO customers get pre-sale ticket access, exclusive entry an

630
Abby_OVO
Community Manager
2 days ago
K
New Member*
KirstinNew Member*
Posted in Electric vehicles

indra car charger not charging car with ovo anytime

We’ve had our charger for nearly 5 months and went onto ovo charge anytime end of April. Since having the charger we’ve had numerous times that it fails to charge the car( before and since having charge anytime). Numerous phone calls to Indra who kept telling us it was too high voltage going into the property. Had SP Energy out, who did a 2 week long voltage reading, one week with solar panels off the next week with them on, and yes the voltage was over the allowed 253 for more than 5% of the time. They reduced the voltage going into the house.still having a lot of problems where the charger just won’t kick in at all. Often plug inin the evening, when i get in from work, expecting to charge the car up somtime before 8am the following morning, only to find it hasn’t charged up. I have had to get up on numerous occasions in the middle of the night to get the charger to start, by turning the boost button on and then off and this usually kick starts the charger running (not on boost). Agai

2
ChristopherS_OVO
Community Moderator
2 days ago

New to creating a topic?

The OVO Forum is powered by volunteers. Here are their top tips:

Terms & ConditionsCookie settings