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I'm moving from an owned property to a rented property but keeping the flat - what do I do about my energy?

I’m moving from an owned property (property 1) to a rented property (property 2), but continuing to own property 1. This property will be empty for a few weeks before the tenants move in - what do I do about the energy supply?

Article I think my meter is clocking too fast - How can I test if my high usage is due to a faulty meter?

Your guide to checking the accuracy of your meter: How to carry out a Creep Test, a circuit check and book a Meter Accuracy Test (MAT) Have you noticed a sudden leap in the amount of energy your meter’s clocking? Are you worried that it might not reflect what you’re actually using? We’ve made...

Switching from Economy 7 to a single rate smart meter and plan - what's the process?

Hi,We are hoping to remove our two old storage heaters, which do not suit our lifestyle, and replace with new electric radiators. We currently have an old meter and two consumer units, one of which is just for the storage heaters (pictured). I would like to remove the storage heaters, have the new r...

I'm a new Economy 7 customer trying to submit opening meter reading - why are you allowing only a single reading?

Hi everyone, I’m a new OVO customer. I have an E7 meter with night and day readings. My plan confirms my date/night tariff etc. A letter arrived asking me to submit my opening reading but only offered me one box to put my reading into. I was expecting to submit a night reading and a day reading as...

Article Will I be able to renew from my EV Everywhere plan to OVO Drive?

Earlier in 2021, we made a change to our EV offering. Introducing OVO Drive - a new plan exclusively for EV drivers. All EV Everywhere members will be offered the chance to renew on to this plan when their current plan ends. You’ll be able to see the great rates available when you log in to your on...

Why are Vehicle -to-Grid (V2G) payments not appearing on monthly bill on new billing platform?

Hi, last month I received an email advising that I was to be moved to the new OVO billing system. I was quite happy on the old system, I was receiving my V2G payments with no problem. I had a feeling that when I got the next bill that my V2G payments would not be on there, I just knew that it...

Article SMETS1 Secure Liberty 100/110 smart meter guide for WAN, HAN, lights and buttons: DIY tutorial series

Updated on 08/09/21 by Jess_OVO SMETS1 Secure smart meters - your guide This guide is about S1 Secure Liberty 100/110 smart meters. If you have an Aclara S1 smart meter, check our guide here. For information about how S2 meters communicate, please see this guide What do the buttons on the keypad do...

Article The tadoº Smart Thermostat - exclusive price for OVO members!

Meet the wireless tadoº Smart Thermostat The OVO smart home just got a bit smarter, with tadoº. It’s a smart thermostat that lets you control your heating and hot water wherever you are, and help to reduce your heating bills. Better yet, we’re offering an exclusive price, available only to OVO membe...

Are there any problems using a smart thermostat with an Air Source Heat Pump (ASHP)?

I’ve recently had a Daikin ASHP installed under the OVO heat pump trial. It comes with a simple Honeywell room thermostat. Does anyone know if using a smart thermostat, such as Tado, would cause any issues with this system? Also, am I even allowed to change the thermostat under the trial terms, I’m...

content_type.label.conversation V2G Trial - Should I stay, Should I go?

The much-awaited announcement on the V2G trial for me was a fizzle as compared to a blast. The opportunity to create, innovate and progress the V2G trial was rather missed. I am fully supportive and appreciative of the OvO trial however the incentives for the participants appear to be under-represen...

Article Moving into a home that OVO supplies - A Guide

Your guide to setting up an account after a home move Just moved home? Welcome to the new pad! Finding out the current energy supplier So it might not be the first thing on your to-do list when you're packing up and moving into a new place - but before you make a start on the unpacking it’s always...

OVO Community Partnership

I would like to contact someone regarding the possibility of setting upa community partnership with the local authority. Please advise who I need to contact.

content_type.label.conversation Energy monitoring - going beyond smart meters...

I hereby start a new thread, with a link to Open Energy Monitor.I blame the interest shown by @Tim_OVO, @Transparent and perhaps others…

content_type.label.conversation Smart Electric Vehicle (EV) Charging legislation news

A bit about the upcoming smart charging legislation, some of which is due to become law Spring 2022. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1015285/electric-vehicle-smart-charging-government-response.pdf

Prices going up by up to 65% - why are renewal prices so much higher this year?

My Smart Energy contract with Ovo comes to an end soon so Ovo have sent me opportunities to renew. My last years energy worked out at an average of £73 a month. The new 1 or 2 year fixed deals offered are both £117 a month. That’s a 60% increase.So I thought I’d look a bit further into the maths...

Scale of Fixed rise at start of Oct 21?

I’m currently at the end of a fixed tariff, with the options seeming to be either a fixed tariff at ~£240/m or the variable tariff at ~£160/m.Does anyone have any thoughts/input as to how high the variable tariff is likely to be raised, as I’m wondering if going to the Fixed at the moment might be l...

Daily and monthly usage data for gas and electric not available

When I log into my account and go to the usage section, I can only data in the ‘year’ tab for both gas and electric. In the monthly and daily tabs, there is just the message ‘sorry, there is no data available for this right now. Please check back again soon’.I have been checking back for some months...

Article Ask Me Anything with Rebecca Heaton - submit your questions ahead of our October event

Get your questions in! I’m delighted to announce our upcoming ‘Ask My Anything’ event with OVO Energy’s Director of Sustainability, Rebecca Heaton. RSVP to this event here: Here’s a little bit about Rebecca: What did you do before OVO and how did you get where you are today? “My whole career has be...

Are OVO Energy at risk with many energy companies going bust?

Does anyone know if OVO are one of the companies at risk of going bust due to the current gas price crisis affecting the UK?

Article Top tips and tricks with OVO Greenlight

You may have heard recently that OVO Greenlight launched. But if you’re unsure what it’s about or how to use it, here’s some of my own top tips and tricks! Seven seems to be a really popular number recently, so I’ve got eight tips instead. It’s free to all OVO Members OVO Greenlight is not only fre...

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