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R
RosieFT

When will I get my first bill?
Question

I moved into a new property about a month ago that was already on OVO and called to set up my account and provide the move in date meter readings. I am currently on the standard rolling tariff (no contract for 12 or 24 months or anything) and have not set up a direct debit.  Question 1:I have a Smar...

My Account, Billing and Payments / Direct Debits, payments and refunds
2 0
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4 hours ago
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Derek Higgs Savvy**

My usage light (green amber red ) is not lighting please advise.
Solved

My usage light is not lit please advise.D Higgs.

Smart Meters and Smart Products / IHD / In Home Displays
65 9
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6 hours ago
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Piper Mike Savvy**

I have a SMETS2 meter - why is the gas live but not the electricity?
Solved

Had Smart meter fitted. Gas reading is live but no Electricity. Any advice? Regards Mike

Smart Meters and Smart Products / IHD / In Home Displays
235 5
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8 hours ago
F
frustratedspanna

Can’t log in to my account, again!
Question

Almost every time I try to submit a meter reading I have to re-register. Today even this isn’t working and both the app and website say my account is nearly ready. I have been with you for nearly a year and it does this most months. I am so sick of it and thinking of going back to EDF as it was much...

My Account, Billing and Payments / My Account / My OVO / App / Website
7 0
F
10 hours ago
K
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Karlkb15 Savvy**

My charger is not working
Solved

V2G charger has not worked since day 1, kept flashing red and tripped main battery and 12 volt battery in car, got harder and harder to turn the car on. Then the fan came on and wouldn’t stop, pressed the emergency stop button 4 times which did nothing, turned it off at the isolator switch in house...

OVO EV Forum / What is V2G Technology?
520 47
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10 hours ago
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piersjk Savvy**

V2G Charger Stopped Working - No Power
Question

Hello @Darran_OVO  @Ollie_OVO @Josh_OVO I’ve emailed Kaluza Support, but thought I’d just keep you in the loop too.Our V2G charger was plugged into our car (and charging) and then today at 3pm (exactly) the electricity in the house went out for a moment, the V2G charger made a strange thump noise wh...

OVO EV Forum / What is V2G Technology?
69 6
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12 hours ago
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Redcroft Savvy*

Joining the V2G trial _ should i keep my existing 7kw charger?
Question

Hi.I’ve just signed up for the trial.I already have a charger at home and wondered if anyone has a recommendation whether I should have it replaced with the V2G  charger, or keep it as a back up. I don’t really want to have extra cabling and expense if it can be avoided. I had assumed that I would s...

OVO EV Forum / What is V2G Technology?
33 4
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12 hours ago
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Steve587 Hero*

Why are renewal figures given via email not the same as MyOVO?
Solved

I have received my renewal information via email and the attachment gives a breakdown of pricing for a number of options, one of which - Better Energy (fixed for 12 months) I am considering.However, it quotes an electricity unit rate (per KWh) of  12.38p and a gas  unit rate of 2.44p, but when I go...

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
18 2
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13 hours ago
J
Jandy62

IHD showing scrolling 'new message' and 'waiting for cost now'
Question

Smart meters installed a week ago.  After 36 hours the IHD no longer displayed the current cost of energy being used; an envelope icon appeared at the top, and ‘new message’ and ‘waiting for cost now’ have been scrolling ever since.  How do I open this message?  Will the original display ever return...

Smart Meters and Smart Products / IHD / In Home Displays
2 0
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15 hours ago
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Darran_OVO Community Manager

Interview Do you remember when…352 miles in an EV seemed like madness?

Do you remember when…352 miles in an EV seemed like madness?

Well our very own@Chris_OVO completed and MPG Marathon to find out if it was truly madness, or another EV myth…. EV MarathonI may be new to OVO Energy, but I am far from a novice when it comes to electric vehicles - in the last three years I have covered more than three thousand miles in pretty much...

OVO EV Forum / Owning an EV
44 2
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17 hours ago
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l_scattergood Savvy**

Why such a large increase in my recommended Direct Debit?
Solved

I find it hilarious that OVO advises me to increase my direct debit from £85 to £160+ A month on a two up two down townhouse when I switched because they were cheaper than my previous supplier. 🤣🤣🤣🤣. Don’t they realise I will simply switch back ⬅️ Lol

My Account, Billing and Payments / Direct Debits, payments and refunds
4210 60
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19 hours ago
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Lain-coubert Newbie*

repeated threatening emails which contradict
Question

Why oh why.  You have requested I up my DD to a ridiculous extortionate amount. i have agreed to increase it a little to a sensible amount to which your staff have written and agreed they are happy with the change I’ve made for now. however I still keep getting what I assume are automated but threat...

My Account, Billing and Payments / My statement and charges
13 0
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20 hours ago
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Nancy_OVO Community Moderator

Warm Home Discount 2019-2020 - now taking applications!

Warm Home Discount 2019-2020 - now taking applications!

18/10/2019: We’re now taking applications here!  I’m sure everyone is getting geared up to apply for the Warm Home Discount this year! It’s not quite open yet, but the good news is you can request an email notification as soon as it does via this page. Once you've received the email, you'll need to...

Getting Extra Help and Support with OVO / Need extra help and support?
1555 65
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1 day ago
A
Agre1

New Smart meter
Question

Hi everyone, had a new Smart meter fitted today and IHD was working for the electric, I was told the gas may take up to 2 days to show on screen. Suddenly the gas symbol came on and now I have "waiting for cost now" on the screen and have lost the usage totally, as a newbie to this IHD, is this corr...

Smart Meters and Smart Products / IHD / In Home Displays
8 0
A
1 day ago
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BigBulge

Can you provide a 3-phase meter?
Question

My house has a 3-phase supply but currently only one phase is metered and used (the other two phases terminate at the main supply fuses).  I’m refurbing the house and will need a peak supply >100A once I’ve installed electric shower, water heaters, space heaters, kitchen appliances, EV charging e...

Traditional Meters / Meter Readings / Meter Exchanges and Installations
10 0
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1 day ago
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Andras Savvy**

Are we allowed to share the charger with other EV owners in need of charge and to add it to Zap-map?
Solved

I would like to add my charger to the zap map, not for profit but for helping out others who are in need of a bit of juice. I wonder if we are allowed to do that? Andras

OVO EV Forum / Chargers and Charging Points
55 2
Rank
1 day ago
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AndroidL

Bills for Previous "Occupier" - Part Exchange Property
Question

Hi,I’m having a rather frustrating time with moving house and discovering unpaid bills addressed to “The Occupier” which only became apparent after an attempted switch in providers.The property was previously a part-exchange property - the last occupier/owner sold the property to Barratt Homes effec...

My Account, Billing and Payments / My statement and charges
21 0
A
1 day ago
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dannytheman Savvy**

Why am I being charged for paper communications when I have an all online account?
Solved

Can anyone tell me why I am being charged for paper communications when I have a all online account

My Account, Billing and Payments / My statement and charges
35 2
D
Rank
1 day ago
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Pearceage

Lost Connection - Smart Meters and IHD not sending meter readings - why?
Solved

My Smart Meters (Electricity+Gas) were installed 1 week ago along with an In Home Display (IHD). The IHD on day 2 lost connection and I have not been able to get it back since. I have gone online and confirmed that no readings are being sent so at present there is nothing smart about it unfortunatel...

Smart Meters and Smart Products / Understanding your Smart Meter
81867 50
A
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1 day ago
V
vambo

OVO Beyond customer ... but unable to have a smart meter

I’ve just received an email advising me that I need to book a smart meter appointment in order to keep OVO Beyond (I’m not entirely sure what this is but guess I must have signed up to it when opting for 100% renewable supply).However,  not only do we live in a flat but our gas/electricity meters ar...

Smart Meters and Smart Products / New OVO Smart Meter Experience
11 0
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1 day ago
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cwood Savvy*

When does my self service reward get paid?
Solved

I have just had my latest statement and the self -service reward has not been credited. I have done everything to qualify for it. How do I query this without phoning, which then disqualifies me for the reward? !!

My Account, Billing and Payments / My statement and charges
1006 31
Rank
1 day ago
Rank
Nancy_OVO Community Moderator

Read Disputes - What are they?

If your opening meter reading is incorrect, this could mean you’re paying too much in your final bill. This can happen if an opening meter reading isn’t provided and an estimate is used, or the energy industry modifies the reading given. As the opening meter reading is shared between the old suppli...

Switching / New to OVO / Switching delays and Erroneous Transfers
1333 19
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1 day ago
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Olivier Chamboredon Newbie*

Wrong Starting date on the first bill since moving home, why?
Solved

HI, I’m new in OVO, and I moved in on the 6th of september. I just received my first bill and it’s shown that I have to pay from the 8th of august to the 8th of october. Can I have some explanation about this ? Regards  Olivier Chamboredon

Switching / New to OVO / Moving house
14 1
Rank
1 day ago
S
soozy

Is the OVO smart meter compatible with other suppliers?
Solved

Is the OVO smart meter compatible with other suppliers ? I have booked a smart meter installation for next week. I have emailed OVO twice with this question but no reply.

Smart Meters and Smart Products / Smart Meter Compatibility
1930 6
Rank
1 day ago
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Rank
Brie Savvy*

V2G charger noise - how loud is too loud?
Solved

Hoping to get my charger installed next month when my power supply is un-looped and I’ve read on another post the charger has fans running when in use. I was planning to get mine on the front of my house, but this is where the bedrooms are and my neighbours have their windows open all the time. How...

OVO EV Forum / What is V2G Technology?
195 10
L
Rank
1 day ago

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