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Micky Mouse

How secure are Smart Meters. What security measures are in place?

Solved

I an advised by an industry software engineer to ask what measures have OVO taken to assure customers that their Smart Meters can't be hacked.

Smart Meters and Smart Products / IHD / In Home Displays

MOF Savvy**

Is there an OVO approved CAD devices list?

Solved

Hi - following OVO's removal of the SMART Gateway can you please offer a list of CAD devices that are approved for retrieval of real time data from my smart meter? Also please point me at the process for getting an approved unit registered/connected. There are a few lively threads on these forums b...

Smart Meters and Smart Products / Smart Meter Compatibility

ccooky98 Savvy**

New IHD showing high levels of usage - is this right?

Solved

hi, I had my smart meters installed yesterday lunchtime, this morning my IHD tells me I used a combined gas and electric totalling over £25!! there is no way this is correct. My daughter had a shower this evening for 5 minutes and the electric cost went up on the IHD by £5.....anyone else having the...

Smart Meters and Smart Products / IHD / In Home Displays

jewelie Savvy**

Can't access most recent statement

Question

UPDATE: A few hours later it was working again. Just a temporary glitch it seems. Hi When I attempt to download our most recent statement from the web, instead I get a page with the following error- ( Where nnnnnnn represents a number I've deleted in case it's supposed to be secret/pri...

My Account, Billing and Payments / My statement and charges

HayleyB Savvy*

Why is my Smart Meter showing I used £28 this morning?

Solved

Hi. We had our smart meter fitted yesterday and it’s showing we’ve used £28 today & this was first thing this morning. Should it reset every day as our British Gas one did ?

Smart Meters and Smart Products / IHD / In Home Displays

TerryE Savvy***

Random redirect to "pre-registering" page?

Solved

I am a few months into a 24 month FP contract and all of a sudden my account diverts to the pre-registering page, the one with except that I haven't chosen any change to contract terms and haven't received any emails from OVO. What is going on?

My Account, Billing and Payments / My Account / My OVO / App / Website

Alwyn

Opening Hours

Just 'phoned OVO during official opening hours but the automated reply explains that OVO is "closed for an hour to update staff" which is fair enough, but would have been much more helpful to say when the hour finishes" !!!

Welcome / News and Updates

efim88

Ex_economy_energy

Question

I used to be an Economy energy customer and switched from them to another supplier in October 2018 and I am due a refund as my account was in credit at the final payment. I think this is taking quite a long time now as it is almost the end of April 2019. I don't know how to contact OVO Energy beca...

My Account, Billing and Payments / Direct Debits, payments and refunds

Valy

Relocation of the gas meter.

Question

Hi to All. After a long conversation with British GAS about relocating the gas meter, the answer was NO, even if I need the meter to be moved from the right side of the all to the left side only. And, all these is under 10 inch long. They said is free to move 1m to the right and 1m above, but not t...

Welcome / Anything but Energy

Ex_economy_energy

Refund due - Ex Economy energy customer not with Ovo

Question

I used to be an Economy energy customer and switched from them to another supplier in December 2018 and I am due a refund as my account was in credit at the final payment. I contacted Ovo energy around Feb 2019 and was asked to wait for some time until the transfer of accounts from economy energy to...

My Account, Billing and Payments / Direct Debits, payments and refunds

angeleena

what is PC Technician?

A PC technician often referred to as a computer technician or PC repair technician is responsible for identifying, troubleshooting and resolving computer issues. They are experienced and knowledgeable professionals with hands-on experience with different tools of repair and maintaining computer hard...

Welcome / News and Updates

BFG Savvy*

Multiple accounts and the App - How does this work?

Solved

Hi, I've had to let my previous house out as our buyers pulled out at the last minute during the house sale, so I now have two houses and I've created a second Ovo account. The trouble is, I don't seem to be able to use the app for my second account. I know my OVO ID but I haven't set a password y...

My Account, Billing and Payments / My Account / My OVO / App / Website

victsandy Savvy**

I feel my Direct Debit review is totally unfair, why has it increased?

Solved

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hand...

My Account, Billing and Payments / Direct Debits, payments and refunds

jassoi Savvy**

Account balance does not add up

Question

For some reason on my account the statements and balance does not add up at all. I have been paying £62 per month by direct debit since Last year. I have a smart meter for gas and electric. On my account it says im £104.33 in debit. But this doesn't add up, as I am actually £46 in credit! And m...

My Account, Billing and Payments / My statement and charges

Eel Savvy*

Why does my account balance not add up?

Question

Can anyone tell me whether the account balance for what's gone in and what's gone out should be the same? My payments are up to date, i'm £24+ in credit as shown in myovo but I've paid considerably more than the statements come to. Thanks in advance.

My Account, Billing and Payments / My statement and charges

Patsycamore Savvy*

Laptop access to My OVO using windows 10

I have been an OVO customer since November 2016. Accessing OVO with my Android phone is O/K. Accessing OVO with my laptop via Windows 10 still shows that "onboarding" and that my Electricity supply has been cancelled. (I have had electricity via OVO from Nov' 2016). I have complained to OVO twice b...

My Account, Billing and Payments / My Account / My OVO / App / Website

Gary Savvy**

Smart meter live usage API

Solved

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Str...

Smart Meters and Smart Products / Understanding your Smart Meter

Charlesdunn Savvy*

Smart Meter + Economy 7 + Switch to Bulb = difficulties. How can this be resolved?

Question

Hi, we have an issue that hopefully someone can advise on. We are (or should be) on an E7 tariff, and got an OVO smart meter installed towards the end of last year. Last month we actually switched to Bulb, and since the switch we have been cut off from our off-peak supply in spite of the fact that...

Traditional Meters / Meter Readings / Understanding Economy 7

nubink Newbie*

Why do I have a seperate account for logging into the forum

Question

As a "self maintained" account, I have log in details for the My Ovo section of the site. Given that all of the support request musts be done via the "Customer forum", why aren't these credentials used here too? Just another username/email address/password combination to record.........

Welcome / Get the most from the OVO Forum

Teri1967 Savvy**

Still waiting on response about my switch to Bulb

Can someone from OVO please respond ... I sent an enquiry early this morning thanks

Switching / New to OVO / I'm joining OVO / I'm leaving OVO

Ron Kipps Savvy**

Environmental and Social costs - where does this money go?

Solved

All consumers pay an addition to their fuel costs. This is the 'Environmental and Social costs' of 13% plus 5% vat. How is this money- collected by Ovo on all bills -used and how much was collected by Ovo over the last financial year? I have e mailed and written to Ovo without response. Do consume...

Welcome / News and Updates

jessicasbw

How do I pay my OVO bill without an account?

Solved

Hello I moved to a new flat in February 14th but I switched the energy/gas to a new company, I received a letter from OVO with my final statement saying "charges for the period of 15 february 2019 to 25 march 2019" but how do I pay this? when I go to the OVO website they do not give me an option, w...

My Account, Billing and Payments / My statement and charges

Ness68

Why is the time on my In Home Display (IHD) wrong?

Solved

I had a smart meter fitted on the 25th January and seems to working fine up until yesterday and now the clock is running 1 hour and 40 minutes slow is there any way of changing the time on it the make of the smart meter is Chameleon

Smart Meters and Smart Products / IHD / In Home Displays

TomOTron5000 Savvy**

Why is my SMETS2 gas meter not sending readings?

Solved

Hello, I've recently had a new smart meters installed. The electric one is working fine, but the Gas meter has failed to send a single smart reading. So far i've had to submit manual readings. Does anyone know how to re-sync the two meters so Gas readings are automatic sent to ovo? I've got som...

Smart Meters and Smart Products / Understanding your Smart Meter

Transparent Ninja***

SMETS2 Smart Meter installation

]. Having a new Smart Meter installed is something which most customers only experience once. This topic shows what the process involves and highlights particular issues with the newer SMETS2 meters which OVO started installing widely in March 2019. You must be present for a Smart Meter installatio...

Smart Meters and Smart Products / Smart Meter Booking and Installations

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