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Lucy_OVO Retired Moderator

Just joined OVO? Find out what happens next...

Switching to OVO couldn’t be easier. Once you’ve completed your sign up to us, here’s what to expect. 1) You’ll get a welcome letter in the post or via email (depending on your preference). This will outline everything from the details of your plan to your switch date and Direct Debit amount. 2)...

Switching / New to OVO / I'm joining OVO / I'm leaving OVO
368 10
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2 minutes ago
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Tim_OVO Community Moderator

SpeakEV forum is great - if you're a member, share with us!

I've been looking at the brilliant SpeakEV forum this week. It might not be as pretty on the eye as our forum, but there's lots of great content and very active members over there! I bet some of you are members....? @PeterR1947 @Gif @Ajerthebadger @Peetee @ITGeek123 @NoPoke @falklandkid @UC Bear @...

OVO EV Forum / Owning an EV
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4 minutes ago
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KevinJH Savvy**

How do I access my new, updated online account?

An existing user of many years now, I updated my plan in May '19. However, I only learned today that my account number (not my OVO i.d.) has been changed. The question now is how do I access my new online account as when I log in as usual, I can only see my now closed, old account ? I'm not sayin...

My Account, Billing and Payments / My Account / My OVO / App / Website
34 4
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6 minutes ago
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scoobydoo287

What will happen to Economy Energy Credit balances?
Solved

Hi I was an Economy energy customer until Sep 5th, & had a credit balance of £172.00, which I have been requesting from them till the recent collapse. Since OvoEnergy has now been appointed as the new supplier, & my credit balance is protected by Ofgem how do I go about getting my credit refunded....

Members Lounge / News and updates
16861 251
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12 minutes ago
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keeling54

Unable to switch because my electricity meter has been registered on the national data base as an industrial meter?
Solved

I've manged to find a more competitive rate and daily charge so applied to change supplier, unfortunately my electricity meter has been registered on the national data base as an industrial meter rather than a house hold domestic meter, which means I can't transfer. I've sent a mail to OVO tonight...

Switching / New to OVO / I'm joining OVO / I'm leaving OVO
10 1
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29 minutes ago
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Tim_OVO Community Moderator

Is it time to renew?

Has it come round to that time of year again already? We want you to share your renewal experiences with us. What are your options? Not sure of the process, or if you're even in your renewal period yet? This is the place to find those answers, so get sharing!

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
7871 52
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49 minutes ago
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pbathuk Savvy*

New electric smart meter, why is it not sending any meter readings?
Solved

Hi, So I have only recently moved over to OVO, as soon as I could I scheduled a smart meter install, unfortunately the gas meter could not be switched (gas cover was missing, now reinstalled and need to contact ovo to rearrange install), but the electric meter was changed. The IHD was setup and I ca...

Smart Meters and Smart Products / New OVO Smart Meter Experience
590 7
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58 minutes ago
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Ether Savvy**

Why give a corporation access to your bank account when you can pay while retaining control yourself?

I have been looking at conversations concerning direct debits and many customers are being charged overly high rates. What do you expect if you hand control of your bank account over to a corporation that is only interested in maximising its profits? I pay by standing order. This lets me remain in...

My Account, Billing and Payments / Direct Debits, payments and refunds
5 1
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58 minutes ago
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gary.hogben Savvy**

I've signed up to EV Everywhere, when will receive the RFID card?
Question

Having being signed up to Ovo since 12 June, when will receive the RFID card? We are going to go away in our EV shortly and we need access to the Polar/Chargemaster network. Previous answers on this topic do not answer this question. One of those answers just refers you to Chargemaster who are almos...

Switching / New to OVO / I'm joining OVO / I'm leaving OVO
21 4
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1 hour ago
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Gary Savvy**

Can we get access to the live usage API?
Solved

Hi Ovo, I wondered whether the API that powers your live and historical usage page in the account menu is something you could look into opening up a bit so we can freely access our raw data and also perhaps it may stimulate some interesting community projects? For instance (more sport related), Str...

Smart Meters and Smart Products / Understanding your Smart Meter
15141 113
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1 hour ago
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victsandy Savvy**

I feel my Direct Debit review is totally unfair, why has it increased?
Solved

Has anyone else had a continual ongoing battle with ovo to try and stop endless price increases? so far my 'fixed rate' dd payments have increased from £76 pcm to their current estimate of £293 pcm... for a small 3 bed semi!!! any suggestions about how to prevent my impending bankruptcy at the hand...

My Account, Billing and Payments / Direct Debits, payments and refunds
381 21
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15 hours ago
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Simond Savvy**

My smart gas meter isn't communicating with OVO anymore - no readings - why?
Solved

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some...

Smart Meters and Smart Products / Understanding your Smart Meter
12498 41
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16 hours ago
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Eva_OVO Community Moderator

Have you heard any smart meter myths?

Smart meters are the new generation energy meter and traditional meters will soon become a thing of the past. We’ve heard a few different reasons from customers on why they don’t want smart meters, in most cases the reasons come from myths on the internet. Let’s try and bust some of these myths,...

Smart Meters and Smart Products / Smart Meter Booking and Installations
217 16
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16 hours ago
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Transparent Ninja***

SMETS2 Smart Meter installation

]. Having a new Smart Meter installed is something which most customers only experience once. This topic shows what the process involves and highlights particular issues with the newer SMETS2 meters which OVO started installing widely in March 2019. You must be present for a Smart Meter installatio...

Smart Meters and Smart Products / Smart Meter Booking and Installations
8517 77
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17 hours ago
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xandergray Newbie*

My Direct Debit has been taken, but my switch has been cancelled?
Solved

Onboarding says switch cancelled and to check my email. No email received and first Direct Debit taken. Not a good start. Want an answer ASAP!

My Account, Billing and Payments / My Account / My OVO / App / Website
172 11
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18 hours ago
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SeemaKrishna

Is my smart meter going to be SMETS2?
Solved

I have an installation booked for Tuesday 5th March but want to know if my meter is going to be a SMETS2 or SMETS1. I live in Liverpool. Hopefully one of the moderators can tell me. I would rather wait if it is not a SMETS2.

Smart Meters and Smart Products / Smart Meter Compatibility
1038 7
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18 hours ago
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Tim_OVO Community Moderator

Blog Who wants to do this week's blog post?

Who wants to do this week's blog post?

Our community manager @Darran_OVO is away today, but it's his usual blog posting day.... If you haven't seen the first two additions, see below: OVO Community Blog - First Edition OVO Community Blog - Issue 2 Any top users want to take the reigns and publish a blog post of their own for this w...

Members Lounge / Coffee table
37 1
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19 hours ago
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Mark4833 Newbie**

New SMETS2 smart meter: Electricity reporting not working.

My SMETS2 electricity meter, an Aclara SGM1412-B, was fitted 03 April 2019 and has never reported meter readings back to OVO. The Gas meter, a Uniflo G4SZV-1, was fitted at the same time works flawlessly. The indoor display, an IHD3-PPMID / CA30111 Type 2, worked for gas and electric for a while b...

Smart Meters and Smart Products / New OVO Smart Meter Experience
31 1
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19 hours ago
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soziblewuup Newbie**

Switching to OVO - Where do I start?
Solved

Hi, I'm looking to switch to OVO from Scottish Power. I'm in a fairly unique situation. I've just moved in to a house (4 weeks ago) and decided to stick with their energy supplier (Scottish Power). I set up my Account with them along with Direct Debit monthly payments, only to have no access to...

Switching / New to OVO / I'm joining OVO / I'm leaving OVO
910 16
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19 hours ago
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ViV Newbie*

Is there an Economy 7 tariff that gives cheaper day rates when the night usage drops?
Solved

The economy 7 tarrif. I have economy 7. I get cheaper electric for 7 hours overnight but pay more for daytime usage. But Winter does not last all year so my storage heating is turned off for the best part of the year. Yet I continue to pay more for daytime usage. This makes me reluctant to us...

Our Plans, Pricing and the Wholesale Market / OVO tariffs, plans and renewals
648 5
Rank
20 hours ago
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Didsburian Savvy*

Is it possible to change the settings on the app?
Question

On the app and also on the account. you can see the Kw that you have used each day. Is it possible to change the setting so that it tells you the cost of your electricity per day. What you have used. This would be more helpful So instead of showing KW It shows £ and Pence

Smart Meters and Smart Products / Understanding your Smart Meter
31 4
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23 hours ago
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Eva_OVO Community Moderator

News Clean energy tipping point, what do you think about nuclear?

Clean energy tipping point, what do you think about nuclear?

Has anyone read this article from the BBC? With this sort of news article, what do we think about nuclear, is the nearby Hincley Point the wrong direction? @NoPoke, @PeterR1947, @D6y what do you think? Let us know in the comments below! 😃

Members Lounge / News and updates
94 3
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23 hours ago
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Darran_OVO Community Manager

News Our first OVO Forum VIP day is done!

Our first OVO Forum VIP day is done!

Massive thanks to @PeterR1947 @tony1tf @NoPoke @aaronr @Leo Moran @UC Bear @Transparent for joining us at our Bristol HQ. We appreciate you all making the journey to spend time with us. It was a full on day with lots of focus group style sessions with several of our Product teams. We covered...

Members Lounge / News and updates
552 20
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1 day ago
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Kai_asoka Savvy**

Help - why can't I submit a meter reading?
Solved

I am a new ovo customer and I have to give a meter reading in the next 5 days. Simple yes? No! No matter how I try to submit the readings (app, mobile website, website website) I have a message pop up after I log on telling me my switch is on hold as there is a problem and I have been sent an enail...

Switching / New to OVO / I'm joining OVO / I'm leaving OVO
964 26
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1 day ago
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ccooky98 Savvy**

New IHD showing high levels of usage - is this right?
Solved

Hi, I had my smart meters installed yesterday lunchtime, this morning my IHD tells me I used a combined gas and electric totalling over £25!! there is no way this is correct. My daughter had a shower this evening for 5 minutes and the electric cost went up on the IHD by £5.....anyone else having the...

Smart Meters and Smart Products / IHD / In Home Displays
1206 44
Rank
1 day ago

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