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P
Carbon Cutter*
PanikosCarbon Cutter*
Posted in Smart meters

In-home display showing Gas when I have no Gas

Hi,It’s a trio touch button in-home display and it was fine for the first few months. I only have electricity and that’s what it displayed until a few days ago.Now it has a split screen showing gas and various gas options.Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again. Unplugging it overnight didn’t help.I also tried deleting settings and then data. 

9
Andrew CS
Carbon Cutter**
1 hour ago
S
New Member*
SugarNew Member*
Posted in My account

help with direct debit amount

I’ve mistakenly put £801 for my direct debit amount, instead of £101 and now I can’t change it back. Help please. I really don’t want £801 taken from my bank 

3
Blastoise186
Plan Zero Hero
5 hours ago
J
Carbon Cutter*****
Jacko6625Carbon Cutter*****
Posted in Switching suppliers and moving home

switch industry check

Can take up to six weeks to set up my account? 

4
J
Carbon Cutter*****
10 hours ago
C
New Member***
ctarryNew Member***
Posted in My account

Comical Direct Debit suggestions - how is it calculated?

has anyone here been asked to increase their monthly direct debits to something daft with these cowboys? I live in a 2 bed apartment, with only myself living here, pay £60 DD a month. Yesterday I got an email asking to increase to £2000 a month.... It isn't the first time this has happened, in fact last time, they changed the amount themselves to something daft like this, and I had to contact them. With the amount of issues I have had since switching, I do wonder what kind of people run OVO

28
Blastoise186
Plan Zero Hero
10 hours ago
K
Carbon Cutter*
Kenyon grahamCarbon Cutter*
posted in My account

Poor customer account service

I’m interested to hear from SSE former customers and if it resonates Ovo Energy customers.I transferred from SSE mid January 2022. My billing cycle was quarterly and bills came not long after the billing period. My bill was paid by a direct payment.At transfer Ovo Energy placed me on a monthly cycle running 13th of the month to the 12th of the following.Upon transfer my bill fell at transfer and I paid SSE. The money was transferred to Ovo, however my previous billing and usage with SSE was and still is not visible.For the period 13th March to the 12th April, I viewed my bill electronically I have smart meters and paid on the 13/4/22 shown on my bank statement as the 14/4/22. I paid modestly over the due amount and was in credit at the start of the billing period. A week later I received a bill from a Ovo indicating a debt.This debt was imaginary as their system appeared not to acknowledge my payment, even though my account did. For that period and into the next. I was harassed by txt

3
K
Carbon Cutter*
11 hours ago
jewelie
Carbon Cutter*****
jewelieCarbon Cutter*****
Posted in Smart meters

Chameleon In Home Display (IHD) 3 stopped receiving Aclara S2 electricity smart meter usage info?

(Dammit, due to a mix of bad luck, confusing UI issues with the zoomed-in responsive page layout, the post-editing time window, and forgetting to select all plus copy before hitting post, I’ve just lost the content of this post now 3 times…. aaarrrgggh)Forgive me for I have sinned… I used to be a regular on the forums here but haven’t posted in over a year, sorry.  Glad to see @Transparent is still around and that there’s others volunteering here also.  :) TL;DR  Like some other posters here, I seem to have lost electric info on our IHD We’ve had our gas and electric smart meters for a few yeas now, for the last year things have been working fine.Sometime in the last few months our IHD stopped displaying electric info.  The IHD does display info about our current and historic gas usage plus gas meter info, but the gas tariff info is now missing and there’s nothing about the electric supply/usage/meter on it at all any more. EquipmentSMETS2 Installed via OVO a few years ago (not inheret

3
jewelie
Carbon Cutter*****
23 hours ago
O
New Member*
ovo_legoNew Member*
Posted in Smart meters

Cannot get a smart installed by OVO due to asbestos fuse

Hi, I’ve been trying to get a smart meter installed for best part of 2 years now.The initial ovo engineer who visited commented that I had asbestos based fuses and that this will need to be replaced before a smart meter could be installed. he said that ovo would contact the ODN which is UK Power Networks.. However it’s been passed between the two companies and nothing has moved forward for pretty much the 2 years. I want OVO to own this. As a paying customer, they should be sorting this out. I logged a request in to the UK Power Networks site to replace the fuse, however it explicitly mentions on the application“Supplier Request - If you have been referred to us by your electricity supplier, for example they have been unable to change your meter because of an issue with our equipment, you will need to go back to your supplier.They will need to send a data flow known as a D0135 to us, this has to be sent by the supplier and they cannot request that you contact us to arrange these works.

3
Blastoise186
Plan Zero Hero
1 day ago
K
Carbon Cutter****
Kate BarberCarbon Cutter****
Posted in OVO Newbies

Why Is My Economy 7 Night Rate Hot Water Coming On At 3pm?

 1st Photo (Top): Night Element Re-Setter. 2nd Photo (Middle): Dial - Taken At 1.15pm. 2nd Photo (Middle): Dial - Taken At 1.15pm.   3rd Photo (Middle):  Wall Switches For Night & Day Elements 4th Photo (Bottom):  My Meter. HelloPlan: 'Simpler Energy Economy 7'.I  hope the attachments would show the sort of set-up I have. APPARENT PROBLEMAt the moment my hot water seems to be coming on at 3pm -which seems strange to me - as I thought it was supposed to beonly set to heat between midnight to 7am.By next morning my hot water is not at its hottest.NOTE: My Day Element is switched off.      I don't often use this.All I ever touch is the night element re-setter (see 1st attachment). QUERIES:  If you cannot help me with the above problem, can you adviseme of anyone who can?    Or should I just try to find an electrician?Or a plumber?And do I have a ‘radio teleswitch’ or not?MY WATER HEATERI have an Economy 7 Immersion Heater with a 'day' elementand a 'night' element.     Both of these ar

17
Blastoise186
Plan Zero Hero
1 day ago
R
New Member***
ravensclawNew Member***
Posted in Switching suppliers and moving home

My switch away was rejected as I have a 'profile class 0' (commercial) supply - how do I get database updated?

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.

51
R
Carbon Cutter**
1 day ago
D
Carbon Cutter*
DaiashCarbon Cutter*
Posted in Smart meters

3 phase smart meter questions.

Has anyone actually had one fitted yet on a 3 phase supply?We're having serious issues getting OVO to fit one, we have our 4th date scheduled now, between cancellations and guys turning up with single phase smart meters it's been a bit of a joke, but after reading a few topics on this forum about 3 phase smart meters, I'm seeing the word trialling thrown around a lot.Are they still in the trial process?If so, is this the reason I'm getting so much bother trying to get one fitted? Also does anyone have the physical dimensions or a link to a datasheet for one that ovo are supplying? 

4
D
Carbon Cutter*
1 day ago
G
New Member*
GeordieJonNew Member*
Posted in Smart meters

When do standing charges get added to IHD?

Hi,I’ve just moved into a house with smart meters for the first time and I’ve been monitoring the IHD for daily costs. What I can’t get my head around is what time the standing charge is added to it? Every morning the electric is on 80p, even when turning all the trips off at 11pm the night before, so I’m guessing the standing charge for electric is added first thing in the morning, even though the 80p doesn’t match my cost for standing charge even with the 5% vat. Gas is always on 10-15p so that’ll be my boiler cutting in for those 8/9 hoursMy gas usage read 45p at 23:50 and just after 1am I read the previous days usage and it was at 98p so that makes no sense even with my 32p standing charge plus any vat?Any help greatly appreciated!Jon

3
Jess_OVO
Community Manager
1 day ago
A
New Member***
andrewgNew Member***
Posted in My account

Why can't I scan the QR Code on my bill to see my annual consumption figures? - Bug report

My bill says I can scan the QR code to compare prices from other providers but the QR code seems to be misconfigured because it tries to make a telephone call to my MPAN How do I get this fixed? thanksandrew

5
Jeffus
Plan Zero Hero
1 day ago
Jeffus
Plan Zero Hero
JeffusPlan Zero Hero
Posted in My account

Moving from fixed rate to variable rate

Anyone had any issues automatically moving from an ovo fixed rate to their variable rate tariff?Mine appeared to work fine. I can see the new tariff details on the plan page, my daily smart meter readings are still coming through and i can see the daily readings on the accounts page on the app.However the bills themselves stopped updating, both the standing charges and the usage. So only show a single day on the old tariff. I haven't had any luck with customer support over the last week. First they said they could see the bills were not updating, then they said they were yesterday , but in reality they haven't when i look unless i am missing something obvious. Is this something to do with having multiple tariffs on a single bill due to the auto switch at the end of my fixed term?  

7
Jeffus
Plan Zero Hero
1 day ago
B
New Member**
BG1New Member**
Posted in My account

Online Password Reset Problem

As a new customer to OVO, I have spent some time trying to reset the online password, both through the webportal and speaking to a couple of OVO representatives. Still unable to get a reset password email to be sent out, the OVO representative sent an email to my address to confirm their email system was operational, which worked. But the request to reset the password to my email address has failed. When I asked for the problem to be raised to technical support, the OVO representative said it will take a couple of weeks for the problem to be addressed !!!! How can OVO function properly if it takes technical a couple of weeks to reset a customers ID and email address to accept a new password ? Even requesting a paper invoice two weeks ago has not been successful either. I received a ‘Final Reminder’ letter to pay a bill I have had no invoice for and unable to login to my account, as the system does not respond to a reset password request ! OVO need get more technical help staff and prov

1
Jess_OVO
Community Manager
2 days ago
S
Carbon Cutter*
scot123Carbon Cutter*
Posted in Switching suppliers and moving home

Want to join OVO - need to find variable tariff rates

Hi. I am looking to swap energy supplier to OVO as their 1 year fixed rate tariff will be cheaper than with my current supplier when my deal ends later this month. I see with the OVO tariff, that if OVO aren’t able to fit a Smart Meter with 3 months, I will go onto their variable rate. I cannot find anywhere what this rate will be. I would like to find it out just in case I can’t get the meter fitted in time - please can anybody tell me the variable tariff? Thank you.

11
Jeffus
Plan Zero Hero
2 days ago
J
New Member**
JennyfrisNew Member**
Posted in My account

increase in dd

Why would Ovo want to increase my monthly DD when I am more in credit than they want me to pay. Tried ringing them also gave number for call back ......nothing am really getting fed up with it all

5
Jess_OVO
Community Manager
2 days ago
S
New Member***
Steve mNew Member***
Posted in My account

Moving SSE to OVO - Why has my Direct Debit increased?

Why has my direct debit gone up by three times the amount I was paying with SSE 

19
Jess_OVO
Community Manager
2 days ago
1
Carbon Cutter***
12likeCarbon Cutter***
Posted in Your smart home

Can I connect my In Home Display (IHD) to my Solar Inverter to show my exported energy?

Does OVO supply a type of In Home Display unit for smart meters which also shows generation from solar panels?  Where can I find user and  installation instructions?   I want to know if there is a meaningful comparison of electricity usage vs generation (including setting FiT rates), and I want to know how it connects e.g. to inverter’s wifi or current clamp onto solar wire.  

15
K
Carbon Catcher*
2 days ago
H
Carbon Cutter***
hoppersonCarbon Cutter***
Posted in My account

how much would i be paying if I wasnt on a fixed tariff?

I'm on a fixed energy plan which ends in Dec 2022.Is there a way to calculate what my recent bills would have been if I WASN'T on the plan? Just so I can compare and plan for December....

3
Jess_OVO
Community Manager
3 days ago
3
Carbon Cutter***
3PhasesuppliesCarbon Cutter***
Posted in My account

Does OVO offer a 3 phase specific plan?

Can anyone advise the standing order charges and Kwh rates for three phase supplies / usage

8
3
Carbon Cutter***
3 days ago
J
Carbon Cutter*****
Jacko6625Carbon Cutter*****
Posted in Smart meters

starting meter readings

Should I get confirmation of meter readings I sent on new account start ?

3
Blastoise186
Plan Zero Hero
4 days ago
S
New Member***
Simon TateNew Member***
Posted in My account

customer complaint

I want to make a formal complaint about their service 

1
N
Plan Zero Hero
4 days ago
R
New Member**
richb99999New Member**
posted in Your smart home

Feedback on Vehicle to Grid (V2G) trial: cost savings and future green tech plans

Hi,our V2G system has been fully functioning for a year, so I thought it might be useful to share our experiences. We have quite a lot of green tech installed – first solar, then a Leaf (mainly to access the V2G trial), and this winter an ASHP. It seemed like the right thing to do for the environment, but I had nagging doubts that we might be shooting ourselves in the foot financially, in terms of running costs, maintenance & deterioration. But having gone through all our bills for the last 12 months, it is working out to be very cheap to run the house & car, when the V2G credit is included. Long may it continue!Leaf battery deterioration with V2GIt’s a 62 kWh Leaf bought 31 Jan 2020. So it’s about 2 years 2 months old. It has done 20500 miles. About half the mileage is tootling around town. The other half is tootling on motorways (I usually tuck in behind trucks or coaches to maximise range). We mostly charge at home with only an occasional fast charge on the motorway.Leaf Spy

5
A
Plan Zero Hero
4 days ago
A
Carbon Cutter*
aleta braiaCarbon Cutter*
posted in Smart meters

emergency advice

i had an ovo engineer out wednesday to fit a new metre he told me to get a plumber out as he couldn't get the bolt off my plumber came today and has done it ready for the new metre but has broken the nipple in the metre so has told me i need an emergency ovo engineer out to check it and fit new metre but there's no one answering the phones how do i speak to someone to get them here for help please 

7
Jess_OVO
Community Manager
4 days ago
NeilG
Carbon Cutter*****
NeilGCarbon Cutter*****
Posted in Electric vehicles

What happens to my V2G export payments at the end of my 2 year contract?

I am a V2G exporter and I have just had a note from OVO explaining what happens when my electricity/gas contract comes to an end in 60 days time. The renewal offers are eye watering and the cost of electricity is actually higher than the export rate paid for V2G. This means that if I leave my Kaluza controlled charger connected, not only will my electricity price double and gas price triple… the standing charge is also going up too and every kWh that I export will loose me more money!Making a decision about the future is complicated for me as it involves a charger I do not know how to control, a third party company (Kaluzza) who have the ability to control it and the main part of OVO who do not seem to know anything about the V2G project, or reflect it in anything they do (other than the final bill each month) and the various Apps and algorithms which are going to try and control information to spin it to their liking and thus manage what I do…. Needless to say, i will not be playing t

88
Jess_OVO
Community Manager
4 days ago
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