Moving into a home that OVO supplies - A Guide

  • 24 September 2021
  • 4 replies
Moving into a home that OVO supplies - A Guide
Userlevel 7

Your guide to setting up an account after a home move


Just moved home? Welcome to the new pad! :house_with_garden:



Finding out the current energy supplier


So it might not be the first thing on your to-do list when you're packing up and moving into a new place - but before you make a start on the unpacking it’s always best to find out who’s supplying the energy. You might have found out that’s us through the letting agency or previous homeowners. Or you might see a nice ‘Welcome’ letter from OVO waiting for you when you move in. But if you’re not quite sure and want to get a head start on finding out - use this online tool to find out your gas supplier.


To find out who supplies your electricity will depend on who is your Distribution Network Operator (DNO). You can locate who your DNO is using this map -


And then find out your supplier using the online tool provided by your local DNO below:


Western Power

SP Energy Networks

Electricity North West

Northern Power Grid

UK Power Networks

SSE Power Distribution



Taking opening meter readings


Before contacting the current energy supplier of your new home, you’ll need to find out the meter reading on the day you moved in. We’d advise making a check of the meters one of the first things on your moving in checklist - that’s right even before getting started on unpacking!


Your landlord or the previous homeowner should let you know where to find the meters - As the meter locations can vary wildly from home to home - a cobwebby cupboard under the stairs to a meter box attached to an exterior wall - It’s best to ask if you’re not sure to avoid a game of find-the-meter! 


Even if you find there’s a smart meter installed it’s always worth taking the reading manually, just in case. Having an accurate reading from the date you took on responsibility avoids the chance you’ll be charged for energy used before you moved in. Even better if you’re able to take a photo of the meter. Need any help taking a reading from your smart meter - Check out this guide to reading an OVO installed smart meter, or this guide to reading an L+G meter (got another smart meter installed? Comment below and we’ll help you figure it out!)



Researching the best plan


As you’re not tied to the supplier that supplies the property when you first moved in, it might be worth checking the current plans on offer by all suppliers to help you decide which is the best option for you. 


You can check the current plans available with OVO here - as you’ve just moved in you might not have accurate annual consumption figures so it’s worth bearing in mind we’d use the average consumption figures for your type of property when calculating the recommended Direct Debit amount. You can find out the exact annual consumption figures your quote is based on by clicking on each fuel under the ‘Tariff Information Label’. When checking the plans offered by other suppliers, we’d recommend using the same consumption figures to enable you to make a fair comparison of what’s on offer.



Setting up an OVO account


Decided to fix in to an OVO plan or switch to another supplier? - Either way we’ll need to set you up an OVO account. 


If you’re planning a switch this can take several weeks to complete so by setting up an account you can help the switch progress smoothly and be sure you’ll receive an accurate statement covering the time between your move-in and your switch away.


You can set up an account online here or by giving the Support Team a call. We’ll ask for a few personal details such as a full name, date of birth and contact details. This allows us to check these details for security purposes when discussing the account with you in future. 


Once you’ve completed the account set-up, you’ll receive a confirmation email confirming your new account and plan details within 5 days. At this point you’ll be able to access your sparkling new online account…



Managing your account online


Once you’ve received that ‘Welcome’ pack, head on over here to log in to your sparkling new OVO online account. The same great online features are also available on the OVO app (download for Android or iOS).


First things first, you’ll need to request a password reset email - you can do this by clicking ‘first time logging in’. You should then receive an email to your registered email address (don’t forget to check that pesky junk folder). Click on the link in the email to get a password setup - be quick though the link will expire in 30 minutes.


Password set? You’re in!


You might want to head on over to the ‘Meter Reading’ menu option first:




This will allow you to check the last reading we received from your smart meter (if you’ve got one) or register the opening meter reading if required.


There’s plenty of great actions you can now take yourself online, from checking your payments and usage to reviewing the details of your plan. 


Need more help finding your way around? - Check out our great online account tutorial collection!



Need any extra help?


We’re hoping we’ve pretty much covered the basics in terms of getting set-up. Got any more questions on getting to grips with your new account? You’ve come to the best place!


Check out this guide on how to use this community to get the help and support you might need, we’re always happy to help - just sorry we can’t help unpack! :relaxed:


OVO member but not got a smart meter yet? - Book today!


Interested but not yet an OVO member? - Check out our plans!


4 replies

The previous account holder has cancelled their Ovo energy account on the property in the last few days.

We have instructed a new energy supplier to take over this supply however, this new arrangement will not commence until 7th January 2022. Will the supply be disconnected immediately. 

I have been advised that it is possible to set up a temporary account to continue the supply until the new supplier takes over.   Can anyone in the community advise how this can be done? 

Userlevel 7
Badge +3

Hey there @siobhanf !

Good question actually. The first thing I will mention is that I can assure you this. The supply will not be disconnected at all, and it will remain live. While some other countries have a thing about disconnecting supplies to empty properties (such as in Australia), the UK doesn’t do this. Changing your energy supplier primarily changes who you pay the bill to for the most part and has little effect otherwise.

I think the easiest way to sort this out would be to have a chat with the Support Team over the phone on 0330 303 5063 as you can’t set up Deemed Contracts or the variable rate Simpler Energy tariff online. Ideally, you should have set up the account with OVO before attempting to switch, so that you have proper control over the supply - otherwise the switch might be rejected - but OVO might be able to sort this out.

As for the previous member, their account will be fully closed down automatically once they pay off the Final Bill, but this won’t block your ability to take control of the supply in the meantime. You became responsible for the supply on the date that previous member moved out (assuming they notified OVO correctly), so you’ll need to pay OVO for any energy use in the meantime.

Hope this helps!

Userlevel 7

Another tip-top response from our community volunteer, @Blastoise186 on how to go about setting up that temporary account with OVO following your move, @siobhanf.


In case you needed any more info on the process we’ve also got a great guide (above :point_up: ) on what to do when you move in to an OVO-supplied home.


Hope this helps and the Support Team are able to get that account up and running for you - Do pop back if you’ve got any further questions. We’re always happy to help here. :slight_smile:

Thanks @Jess and @Blastoise186 for your advice and help.