I recently moved in to a new property as a tenant. Tried to set up a new account via phone service multiple times. Every time I call the costumer services would say they cannot do a new account for me as “I am not the owner of the property” ? And that when they enter my details it doesn’t match with the landlord ones (it does make sense because I am renting - not the owner). They told me they had filed a complain and will look into it and get back to me, but I didn’t receive a call/email from anyone.
After so many phone calls that were in vain, I set up a DD online. However, I didn’t receive a welcome email or any confirmation (despite entering my card details for DD and completing all the steps).
I am desperate to find a solution as this issue has caused me a lot of stress.
Best answer by Abby_OVO
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