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Signed up with Wrong Supply address- Do I cancel switch?

  • July 15, 2023
  • 2 replies
  • 482 views
M
Rank 1

Recently I signed up to Ovo energy and input the address incorrectly and forgot to include that the property was a flat. This flat has a different NMI than the original property. I need to change my am supply address on OVO but currently the phones at Ovo are not receiving any calls and I have not had an email reply. 
 

Would it be best to cancel my account with Ovo, which would be within the 10 business days of signing up), try using the switching properties, or another idea. 
 

Any help would be much appreciated.

Best answer by Tim_OVO

Updated on 17/07/25 by Abby_OVO

Hi @Mitchell509, 

 

If you’ve put in the wrong address when applying for a switch, I’d recommend you cancel that switch. You should be able to use any of those contact details BPLightlog has listed, or our number: 0330 303 5063. If you can’t, can you tell us what happens when you try?

 

Once cancelled, sign up at the new address here. 

2 replies

BPLightlog
Super User
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  • BPLightlogSuper User
  • Super User
  • July 15, 2023

Hi @Mitchell509 , you might find their chat open this morning but as it’s an account detail, it might have to be done by phone. 
They do take queries by dm on social media as well. 
 

Webchat  -https://help.ovoenergy.com/#contact_us_container

or via direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
    Tim_OVO
    OVO Staff
    • Tim_OVO
    • OVO Forum Legend
    • Solved
    • July 17, 2023

    Updated on 17/07/25 by Abby_OVO

    Hi @Mitchell509, 

     

    If you’ve put in the wrong address when applying for a switch, I’d recommend you cancel that switch. You should be able to use any of those contact details BPLightlog has listed, or our number: 0330 303 5063. If you can’t, can you tell us what happens when you try?

     

    Once cancelled, sign up at the new address here. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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