Hello,
I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?
Also, how long after I move out/close my OVO account can I cancel my direct debit?
Many thanks!
Best answer by Eva_OVO
Updated on 14/07/25 by Ben_OVO
Great question to ask, we know that final meter readings are an easy one to forget when you’re moving home. Unless you’ve got smart meters installed, it’s best to take a manual reading on your actual moving day (although popping in some readings in the meantime never hurts).
You can submit these readings via the ‘meter readings’ page of your online account or OVO app (download for Android or iOS). You can also let us know you need to close your account here, just click on the ‘Moving Home’ menu option. You’ll need to close your account on the final date of your tenancy agreement unless agreed otherwise with your landlord, so best to get the readings taken as close to this date as possible. You can find out how to use the online account ‘Moving Home’ feature here:
If you aren’t able to get the readings from the exact date your account ends, we’ll use an estimated reading reading which is calculated based on your Estimated Annual Consumption. You’ll receive a final statement based on this reading within 4 weeks of moving and your Direct Debit is automatically refunded at this point too, so no need to cancel it yourself. Any remaining credit would be refunded back to the same account, once you’ve received the final statement.
There’s more great advice on what to consider about your energy when you move home on this great guide and more general moving advice here.
Good Luck with the new home! 
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
Updated on 14/07/25 by Ben_OVO
Great question to ask, we know that final meter readings are an easy one to forget when you’re moving home. Unless you’ve got smart meters installed, it’s best to take a manual reading on your actual moving day (although popping in some readings in the meantime never hurts).
You can submit these readings via the ‘meter readings’ page of your online account or OVO app (download for Android or iOS). You can also let us know you need to close your account here, just click on the ‘Moving Home’ menu option. You’ll need to close your account on the final date of your tenancy agreement unless agreed otherwise with your landlord, so best to get the readings taken as close to this date as possible. You can find out how to use the online account ‘Moving Home’ feature here:
If you aren’t able to get the readings from the exact date your account ends, we’ll use an estimated reading reading which is calculated based on your Estimated Annual Consumption. You’ll receive a final statement based on this reading within 4 weeks of moving and your Direct Debit is automatically refunded at this point too, so no need to cancel it yourself. Any remaining credit would be refunded back to the same account, once you’ve received the final statement.
There’s more great advice on what to consider about your energy when you move home on this great guide and more general moving advice here.
Good Luck with the new home!
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
I am moving out of my home and closing my OVO account. My move out date is today, which I notified OVO about over a month ago. I have 2 issues:
1. I am unable to submit final meter readings on the app or online. I tried multiple times yesterday ("a problem occurred") and today ("there are no meters associated with this account"). However, the OVO website explicitly states that I should provide meter readings on my move out date. Please help me with this.
2. On Tuesday, my credit was £402.39. Today, my credit has decreased to £308.34. I can only assume that this is because OVO is making unreasonable estimates of my energy usage. Thankfully, I can prove this with screenshots of the app. Will sending final meter readings restore my credit?
I have been unable to call OVO about this as I am currently abroad. Please help with tjis ASAP.
Thank you!
Kind regards
Coral Haran
+5Hi
If that’s not happening, you can go via the webchat
or call the automated line on 0330 175 9676 (not sure if this works from abroad)
I have moved out from my flat in August and stopped using OVO since then.
I have notified that I will be moving out prior to my move out date.
How can I remove my debit payment so that OVO no longer charges me for the monthly energy bill that I am not even used myself.
And I want to know how I can get refund for the September and October bills
+1Hi
For this, I strongly recommend getting in touch with the Support Team so they can investigate why the account hasn’t closed properly. If any refunds are due, they can also arrange for those to be paid back to you via the refund system.
Please use the details below to do this:
+5Have you had a final bill
That is used to conclude your full account and begins the process for any final payment or refund.
I actually cancelled my direct debit so that no more monies could be paid out (I knew that I was in credit). They tell you not to just in case there are unpaid monies on your account but they don’t actually need it to pay anything back.
I can see
You can cancel your Direct Debit from your bank account, but I’d only recommend doing this if you’re in a credit balance that’ll cover the final bill amount.
Our Support Team will be able to advise why there may be a delay to your final bill and, hopefully, get it sent out to you. Get in touch with them and let us know how you get on!
If you’d like to sign up to OVO at your new property you can do this online here. The guide below tells you how to switch, and what to expect when you do 👇
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