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Chiara
Rank 1
November 20, 2019
Solved

I'm moving out - When should I submit my final readings?

  • November 20, 2019
  • 8 replies
  • 16537 views

Hello,

 

I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?

Also, how long after I move out/close my OVO account can I cancel my direct debit?

 

Many thanks! 

Best answer by Eva_OVO

Updated on 08/09/26 by Abby_OVO

 

Unless you have smart meters,  which will provide your final reads automatically, you’ll need to take a manual reading on your moving day.

 

You can complete the moving home form and submit final readings via your online account or OVO app (download for Android or iOS). You can find out how to use the online account ‘Moving Home’ feature here:

 

 

If you aren’t able to get the readings from the exact date your account ends, we’ll use an estimated reading which based on your previous reads. You’ll receive a final statement based on this reading within 4 weeks of moving and your Direct Debit will be automatically cancelled. Any remaining credit will be refunded back to the same bank account once the final statement is sent.

 

 Good Luck with the new home! :house_with_garden:

 

 

8 replies

Eva_OVO
OVO Staff
Eva_OVOBest Answer
OVO Staff
November 21, 2019

Updated on 08/09/26 by Abby_OVO

 

Unless you have smart meters,  which will provide your final reads automatically, you’ll need to take a manual reading on your moving day.

 

You can complete the moving home form and submit final readings via your online account or OVO app (download for Android or iOS). You can find out how to use the online account ‘Moving Home’ feature here:

 

 

If you aren’t able to get the readings from the exact date your account ends, we’ll use an estimated reading which based on your previous reads. You’ll receive a final statement based on this reading within 4 weeks of moving and your Direct Debit will be automatically cancelled. Any remaining credit will be refunded back to the same bank account once the final statement is sent.

 

 Good Luck with the new home! :house_with_garden:

 

 

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    Newcomer
    charan
    Newcomer
    September 22, 2023

    I am moving out of my home and closing my OVO account. My move out date is today, which I notified OVO about over a month ago. I have 2 issues:

    1. I am unable to submit final meter readings on the app or online. I tried multiple times yesterday ("a problem occurred") and today ("there are no meters associated with this account"). However, the OVO website explicitly states that I should provide meter readings on my move out date. Please help me with this.

    2. On Tuesday, my credit was £402.39. Today, my credit has decreased to £308.34. I can only assume that this is because OVO is making unreasonable estimates of my energy usage. Thankfully, I can prove this with screenshots of the app. Will sending final meter readings restore my credit?

    I have been unable to call OVO about this as I am currently abroad. Please help with tjis ASAP.

    Thank you!

    Kind regards

    Coral Haran

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    September 22, 2023

    Hi @charan , normally you would give your new supplier the readings and these would be passed back. 
    If that’s not happening, you can go via the webchat 

    https://www.ovoenergy.com/help/article/how-to-submit-your-gas-and-electricity-readings#contact_us_container

    or call the automated line on 0330 175 9676 (not sure if this works from abroad)

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Newcomer
      sungjoogio
      Newcomer
      November 3, 2025

      I have moved out from my flat in August and stopped using OVO since then.
      I have notified that I will be moving out prior to my move out date.

      How can I remove my debit payment so that OVO no longer charges me for the monthly energy bill that I am not even used myself.
      And I want to know how I can get refund for the September and October bills

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 3, 2025

      Hi ​@sungjoogio ,

      For this, I strongly recommend getting in touch with the Support Team so they can investigate why the account hasn’t closed properly. If any refunds are due, they can also arrange for those to be paid back to you via the refund system.

      Please use the details below to do this:

       

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      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      November 3, 2025

      Have you had a final bill ​@sungjoogio ?

      That is used to conclude your full account and begins the process for any final payment or refund.

      I actually cancelled my direct debit so that no more monies could be paid out (I knew that I was in credit). They tell you not to just in case there are unpaid monies on your account but they don’t actually need it to pay anything back.

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      Ben_OVO
      Community Manager
      Ben_OVO
      Community Manager
      November 4, 2025

      ​@sungjoogio welcome to the OVO Forum!

       

      I can see ​@BPLightlog and ​@Blastoise186 have given some great advice here - thanks both for your help.

       

      You can cancel your Direct Debit from your bank account, but I’d only recommend doing this if you’re in a credit balance that’ll cover the final bill amount.

       

      Our Support Team will be able to advise why there may be a delay to your final bill and, hopefully, get it sent out to you. Get in touch with them and let us know how you get on!

       

      If you’d like to sign up to OVO at your new property you can do this online here. The guide below tells you how to switch, and what to expect when you do 👇

       

       

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        Rank 6
        chrisablake
        Rank 6
        November 4, 2025

        Hope you have now contacted Customer Support & got this resolved 

        please update. 

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