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I'm moving out - When should I submit my final readings?

  • 20 November 2019
  • 3 replies
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Hello,

 

I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?

Also, how long after I move out/close my OVO account can I cancel my direct debit?

 

Many thanks! 

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Best answer by Eva_OVO 21 November 2019, 12:10

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Userlevel 6

Updated on 29/10/21 by Jess_OVO

 

Great question to ask - final meter readings are an easy one to forget when you’re moving home. Unless you’ve got smart meters installed, it’s best to take a manual reading on your actual moving day (although popping in some readings in the meantime never hurts!)

 

You can submit these readings via the ‘meter readings’ page of your online account or OVO app (download for Android or iOS). You can also let us know you need to close your account here - just click on the ‘Moving home’ menu option. You will need to close your account on the final date of your tenancy agreement unless agreed otherwise with your landlord, so best to get the readings taken as close to this date as possible.

 

If you aren’t able to get the readings from the exact date your account ends, we’ll use an estimated reading reading which is calculated based on your Estimated Annual Consumption. You’ll receive a final statement based on this reading within 4 weeks of moving and your Direct Debit is automatically refunded at this point too - so no need to cancel it yourself. Any remaining credit would be refunded back to the same account, once you’ve received the final statement.

There’s more great advice on what to consider about your energy when you move home on this great guide and more general moving advice here.

 

 Good Luck with the new home! :house_with_garden:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Userlevel 1

I am moving home in a couple of days.  I have informed OVO on line and have a smart meter.  I have not heard anything (other then an automatic acknowledgement email). 

Do OVO take the readings automatically?  If so is there a particular time of day they are taken?

The meter is a SMETS1 Secure 100 dual fuel, how do you read it manually?

Userlevel 7

Hi again @TWSaab,

 

Great to hear you’ve already let us know about your upcoming house move - Step 1 checked off the list already :ballot_box_with_check:

 

In terms of your closing meter readings, so long as your smart meter is in regular communication with us we should get these automatically. You can check that we’re receiving regular daily meter readings by heading to the ‘meter readings’ page of your OVO app (download for Android or iOS). These readings are taken around midnight.

 

For extra piece of mind it’s always worth taking a manual reading from the meter on the date you leave. You can take a manual reading by pressing the ‘9’ button on the keypad (or ‘6’ for Economy 7 electricity meters) of your Secure Liberty smart meter. You should then be able to check these against the readings on your final bill which is sent out around 4 weeks after the moving date.

 

Hope this covers all your moving questions - Keep us posted if you need to know more! :slight_smile:

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