Updated on 27/06/24 by Shads_OVO
Hey @chrisridd
Sorry to hear about the issue with the meter readings.
It sounds like an estimated meter reading may have been used to open the account, rather than your actual ones submitted to your previous supplier when you switched.
As with your monthly summary, if we haven’t received an opening meter reading (either submitted manually or sent automatically by your smart meter) we’ll use an estimated reading. This estimated reading will be based on the history of your meter readings held by the energy industry and will be agreed with your previous supplier to use on your final statement with them. Check out more below on meter reading disputes:
You can raise a read dispute with the Support Team to have this corrected, they’ll ask you to take two meter readings at least two weeks apart and use these to calculate what the meter reading should’ve been on the date you switched. This will allow them to recalculate any billing or usage.