Switching suppliers and moving home
The latest advice on joining us (or leaving us), moving house, and erroneous transfers
- 146 Topic threads
- 1,712 Comments
Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because it makes her think that “the law” is taking over her life.If we were to change supplier to OVO, could the account have both my Mum and me as joint account holders without the “scary” legal stuff ?thanks for any thoughts on the matterPhilipJ
Hi,I moved to a new flat the 8th of April and found out I was being registered with OVO.Today I received my bills, and noticed the starting period is the 25th of March, which is wrong as my contract start the 8th of April.Is there any way to adjust this issue?Thanks in advance for the help,Alessandro
I moved out of my house recently, I provided final meter readings on line and rang and spoke to a OVO employee to confirm that we moved out on the date of the final meter readings. Why does my final bill include several days after the date of moving?
Hi, my step-father is an owner of a microbusiness that is also registered where he lives. He has been unhappy with the energy bills for a while and wants to switch (possibly gas too if it is worth it). Ofgem specifies that microbusinesses don’t have to get a business contract (see the link below). So I went to moneysupermarket and checked best deals for that address for homes (not for a business). Better Smart 28 April 2022 from Ovo Energy appealed to us. The website then redirected me to get a quote with Ovo Energy. So I went to the official website to get a quote but after clicking “Get a quote” the page refreshes with the following text on the top: “Oops, there’s a problem…Sorry, we are currently unable to offer you a quote. Please check back soon”. I suspect that it has to do something that he gets his energy as a business from his current supplier Opus Energy. In regards to gas, it is registered on my mother and not on the business. Here is the link to Ofgem: https://www.ofgem.g
Updated on 18/02/22 by Blastoise186 and Jess_OVO The sun is setting on Radio-Teleswitched (RTS) meters As you may know, some big changes are coming which affect old electric meters that use Radio Teleswitches. Here’s some helpful FAQs about what’s happening. What is the Radio Teleswitch System? The Radio Teleswitch System (or RTS for short) is a system that was created to help with the control and management of electricity meters that had special tariffs such as Economy 7 prior to the existence of smart meters. It has a few features that are seen in smart meters today, such as remotely switching between Day or Night rates and automatically turning heating/hot water on or off, but doesn’t have the ability to collect meter readings. As a fun fact: The same signals and frequencies also get used for the BBC Radio 4 longwave service, and the three transmitters have enough power to blast the signals across the entire country at once. What is a Radio Teleswitch Meter? These are legacy meter t
Just moved house - Can I cancel my switch back to OVO and stay on a variable plan with the existing supplier?
I think I may have done something a bit silly. Me and my partner are renting a new flat and got a letter through the post from Octopus (who I assume were the previous tenant's electric company) titled 'To the new occupier.' I clicked on the link and put in the code on the letter and it came up with a price of £268 per month as the cheapest price, on a fixed price contract. Thinking that was too much, I looked at OVO's prices and found one for £153 per month as a fixed price contract so signed up to that instead. However, the cost per unit of electricity is higher than the price cap, although the standing charge is the same. From my understanding, instead of signing up with the fixed price Octopus tariff, I should have just let them keep sending letters through the post, which would have been calculated at the price cap. The letter from Octopus wasn't very clear and made it seem like you had to sign up to a fixed price tariff but I likely should have researched it more.We're still well
Hey, I’ve recently moved to the UK, and to a rental house supplied by OVO.My problem is I can’t create an online account to pay for the energy bill, and the automatic system won’t accept the account number printed on the bill to proceed. Please advise.
I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants. I have now located my gas meter however, and my estimate was too high. Can I correct the opening gas reading I gave to you?
Hi there I have just picked up the keys to my new house and the vendors advised me that the gas & electricity are both provided by OVO. A smart meter is installed and payment is by way of PAYG using separate top-up cards. I am eager to change the payment method to Direct Debit. How can I go about this? I can't find any details on the OVO website and an email to customer services has been met with a particularly unhelpful response suggesting that they can't offer any advice because my email address isn't registered with them. Thanks
Hello everyone, I am new to the UK and it’s my first time to rent a flat. And the flat is an electricity only flat. No gas. The electricity meter is Elster. Not a smart meter. Not a prepayment meter. My property agent informed me the previous tenants’ electricity supplier was SSE/OVO. After I checked SSE tariffs on their website, they showed me one year fixed tariff (unit rate - 38.05 pence per kWh; standing charge - 50.5 pence per day) and two year fixed tariff (unit rate - 35.91 pence per kWh; standing charge - 50.5 pence per day). However SSE customer service informed me the account had moved over to OVO Energy on 13/01/2022. So I went to check prices on OVO Energy site. The one year fixed tariff shows the unit rate is 40.03 pence per kWh and standing charge is 50.49 pence per day and a smart meter is required. The two year fixed tariff without a smart meter shows the unit rate is 40.26 pence per kWh and standing charge is 50.49 pence per day . Are these prices reasonable? I saw ot
Updated on 11/04/22 by Jess_OVO Moving home can bring with it much unexpected admin, one thing you might not have been expecting to do is close down your OVO account. Wondering why this isn’t something you can pack up and take with you to your new place? As each OVO account is linked to the meter details at your home, when you move these details change so your account with us has to change too. Closing your current OVO account You can let us know that you’re moving on your online account or OVO app (download for Android or iOS) up to 28 days before your moving date by selecting the ‘Moving Home’ menu option. Exact appearance may vary We’ll then close your account on the date you enter here. If you don’t have a smart meter, don’t forget to check the meters as you leave and submit the final meter readings on the ‘Meter readings’ page. You’ll then receive a final statement covering the final energy used before your move within 4 weeks of the date you left. Setting up a new account The pr
Updated on 14/04/22 by Jess_OVO SSE, OVO and your online account Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password. Do OVO have an app? Yes we do! Our app is available for Android and IOS devices. It’s rated 4.7* on the Apple Store and 4.4* on the Google Play Store.You can download it from the Apple Store here, or Google Play here. What can I do on the OVO app? The OVO app is the easiest way to manage your energy on the go. You can use it for things like:Checking your balance Changing your Direct Debit Paying your bill Making top-up payments Sending meter readings And so much more.You can download it from the Apple Store her
Hi,I have been moved over from SSE to OVO (on 10th Dec). I have a couple of issues: I cannot download my previous SSE bills - when I try to do so i get a donwload error - file does no exist. My usage data form SSE is not present - only the smart meter data from 10th Dec (when I was moved over is available). Is this data no longer accessible (I want to do comparisons of usage).Thanks for you help.Ian
I moved house last weekend and submitted my move out date as 27th. However I've now been told by my landlord I was liable for costs until the new tenant moved in yesterday - so my move out date and meter reading should be 31st March as per an inventory.I can no longer access my account, can it be reopened and an updated move out date and meter reading be added?I've received my final bill through.Thanks
Why am I not being charged for my electricity/gas usage despite you receiving my smart meter readings since my account moved from SSE to OVO?
I was moved over to OVO when they took over SSE, since January, and already had an Electricity Smart Meter, and Standard Gas Meter.Since then I have clocked up ZERO usage of Electricity. On the Usage page of my account, when it is set to Electricity, it shows a box at the bottom - “Looks like we couldn’t find some of your usage data”…. yet on the Meter readings page, is states “Good News, Your electricity smart meter is sending us readings automatically, so you don't need to do anything!”. I installed the Ovo App on my Tablet, and under Meter readings, it shows the Smart Meter readings, so Ovo do have access to them it appears, but still I am being told I am using no Electricity. I am fortunately still accumulating a healthy amount of “Credit” through my monthly Direct debit, so it should cover the cost, but I would like it resolve before we are held to ransom by the Price rises in April. Any idea if this can be resolved easily ? TIA
Hi All,I was also transferred over from SSE. I’ve just checked my usage and seen that Ovo claims I used 974.82 kwh of gas on December 10. My normal daily usage is 40 to 50 kwh. This looks like a clear system error to me but this thread shows that other customers are also being hit with very high random usage figures. I’ve emailed Ovo asking for an explanation. I will update here when I hear back from them. PS. I’ve had a smart meter for three years - I thought they were supposed to avoid these types of mega errors?
I have two electricity meters with two MPANS - Why are my storage heaters resulting in high energy costs?
HiI have browsed the forums here for a few days now and found some very informative threads (the staff and community seem really helpful and knowledgeable!) but I still wanted to make a post asking about my specific situation.I wanted to post here before applying to switch, as last year I tried to switch to two different companies (Bulb and SSE) and both moves fell through. After all the time and effort I put into working out what was going on with my set up and trying to get a decent deal, I reluctantly gave up and stuck with my current provider, but I’m going to try again this year before winter hits.I am a private tenant, currently with EDF but would like to find a company that can offer me a better tariff to go with the somewhat ancient and expensive electricity and heating set up in my rented flat in Scotland. The flat has no gas supply, and is heated by one main storage heater and two smaller ones, though I have only ever used the main one. There seems to be two electric meters (
I used to be an Ovo customer but took a fixed contract with EDF two years ago. I wanted to return to Ovo and we agreed a fixed contract in August last year. Ovo sent a welcome email, took two months of Direct Debits from my bank and my original Ovo account was reactivated to say my power was being supplied by yourselves and they were setting up the interface. However, nothing else has happened and my direct debits have been refunded to my bank. I enquired six months ago and was told the switch was on hold as Ovo software had been confused over the fact I was a returning customer and the matter had been reported to the technical team. No timescales could be given for a resolution but I would be kept fully informed. I’ve head nothing from Ovo about this. When I’ve contacted the help desk, I’m continually told it’s with the technical team and there’s no timescale for resolution. I’m told that I will be offered the original contract when it is resolved. But it’s been over six months and th
I have tried twice now since January to transfer my SSE Gas and Electric over to OVO - SSE tell me that the automatic transfer won’t go through til May when I dread to think what the prices will be. I have twice filled out the on line transfer application form and sent pictures of my electricity meter. I then get ignored and spend up to an hour - mostly on hold - trying to find out what is going on. After getting nowhere the first time I was told by an OVO agent to try again - I did this on 23rd Feb. Today I called yet again to check on my application - another hour of my life on hold - to be told the application has been blocked by SSE. Why does no one from OVO have the good manners to let me know this????? Maybe joining OVO isn’t such a good idea after all???? I phoned SSE and they will not release my account until they want to make the transfer. So I am basically being held hostage and being left with situation that my payments will double. As an NHS Hospital worker on mini
Hiya - this is not an OVO question but I hope someone can help. My stepson moved into his own house in September 2021. The energy supplier for gas and electric is British Gas. He contacted them on completion to give them his details and a meter reading but they told him, they couldn’t talk to him because he is not the account holder and there are arrears on the account. The house was empty for some time before he moved in (deceased estate) and although we have a name for the former tenant (it’s not the same as the person who sold the property) we have no idea who he is or where he is now. We have tried repeatedly to talk to British Gas by phone and email but we’re getting nowhere. Letters from a debt collection agency are now coming chasing the outstanding amount - still in the name of the former tenant. We know we’re liable for the gas and electric from his moving in date but just cannot get British Gas to update his details or send a bill in his name. We’ve tried switching as well b
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