Switching suppliers and moving home

I used Ovo while renting a home in Cambridge. I was paying the appropriate amount for the gas and electricity I was using. When moving away from the UK in June, Ovo posted a final bill saying I owed over £8,000 for the gas I used. Immediately working with customer service reps, it was very obvious to the Ovo reps that it was a mistake in their system and that they would fix it. I went through everything I paid Ovo during my time there, and calculated approximate gas and electricity. It’s very apparent that I have paid for my gas and electricity during my time there and the Ovo representatives agree when I spoken to on the phone.  Every time I speak with Ovo customer service, they tell me that someone is looking into my case and they will get back in 3-5 business days. The first time I was told this was back in June when the issue first happened. They will not reach out with ANY answer to the issue. I have called back several times and every time the representative will tell me they wil

Hello Im Just about to move into a house that was repossessed and the services are either disconnected or capped. What’s the process to get it back up and running? I called ovo they said to call uk power and uk power said call ovo…! Also how long does this all take if anyone has an idea?! Thank you 

Hello, I’m moving home in a month and won’t be responsible for utilities anymore, therefore I’m closing my OVO account. I’m required to submit final meter readings but it is unclear when -Should I submit my meter readings today or on the day I move out?Also, how long after I move out/close my OVO account can I cancel my direct debit? Many thanks! 

Hi all,like many people, I have an aging parent who struggles to cope with modern technology such as online accounts.I would like to manage my Mum’s energy account for her but her current supplier will not let me do this without a “Lasting Power of Attorney” and my Mum finds that troubling because it makes her think that “the law” is taking over her life.If we were to change supplier to OVO, could the account have both my Mum and me as joint account holders without the “scary” legal stuff ?thanks for any thoughts on the matterPhilipJ

I hope this makes a bit of sense. I moved into a property supplied by a supplier (electricity only) sometime in June. However, I didn't get to set up the account until September. While trying to do that, my supplier had a bit of an issue linking my address to their system and while my complaint about the issue has been escalated and assurances received, there doesn't seem to any positive news from their end at this moment. Tbh, the whole process has put me off staying with them so I want to switch.  Also, while trying to link my address to their system, I set up my online account and choose a variable tarriff with no exit fee with the hope that I can switch easily when the time comes. So presently, I am just waiting for the bills to be sent to my address so I can switch. (But if I can switch before then, I want to). Summarily, I wish to switch to Ovo whilst my supplier is still trying to set up my electricity account. Will I encounter any issue doing this switch considering my supplier

I've found out that I'm leaving OVO later this month as I've switched. I haven't - I've no idea who I'm supposed to have switched to. It was only because I was looking online for my statement that I noticed the 'Sorry you are leaving' message - how do I stop this happening, how do I prevent it happening again, how do I find out who I'm meant to be switching to, and will this effect my fixed rate status? Sorry lots of questions!

I have moved to a home which was supplied by OVO. I received a letter with my account number but when I try to set up My OVO, I get an error that my information is incorrect (I think I know what my birthdate is so not sure what OVO’s problem is).I have tried calling you - 45+ mins waiting time with no luck of speaking to one of your reps;  I tried chat - number 160 in the queue so maybe I’ll be able to speak to someone by 10pm this evening?; I would love to get back to my previous supplier once I sort this nonsense out, their customer service was brilliant. So please someone let me know how I can set up an account, I pay you for my first month and I leave you ASAP and go back to Octopus. 

Hello, I’ve just moved into a new apartment and it’s prompting me to put in a meter reading. I know how to put it in and read it. However, when I write out the meter reading the website gives me an error. On the app, it doesn’t allow me to put in the reading at all, giving me an error before that point. Could this be because there have been no previous energy readings? thank you. 

I had an air source heat pump installed as part of the ECO4 grant earlier this year.Out of the blue, I was then told that I was eligible for financial help with electricity bills.  This comes in the form of an evoucher from the AWS Energy Fund.  You use this to credit your electricity account.This is the question:  I still have credit from this payment on my Ovo account, but am thinking of changing suppliers.  Will Ovo credit me with this money?Many thanks, Cate

I have just taken over a new premises for my business, I need to change my meter from single phase to economy 7 as landlord has installed dimplex storage heaters. can you change my meter? will there be a charge for this as have been quoted over £200 from someone else! 

Trying to find out if OVO can install a CT meter for the above connection for a very large home.  Seems like it is not clear if it is currently supported or not.

Hi I swapped to OVO 4 weeks ago, maybe a few days more. Electric is fine and the smart meter is sending readings, my gas though has not yet switched. Is this normal, been a while since I’ve switched so not sure if I need to do anything? Thanks for any help.

We have bought a house which has pre payment meters I obviously want to a ) change details over b) get rid of pre payment  I just cannot get through on the phone and it’s driving me to dispair there is currently no supply at all 

Hi,When trying to join OVO from British Gas, I get the below error:Oops, there’s a problem…Unfortunately, we can't give you a quote right now. We're currently unable to support your meter setup, but we're working on it and expect to offer quotes in 2025.I have a new Skoda with the free miles offer, so I would like to get this fixed quickly so I can move across.  British Gas said it is a proble on the OVO side, but I do not know how to proceed. ThanksCraig

Why when I try to get a price comparison do I get the message "unable to switch non domestic meters" This has happened twice once when a supplier called me and now on a comparison site.

HiWe switched to OVO at the beginning of April but the switch still hasn't completed. We can't use the app to submit meter readings and the website keeps saying 'you're direct debit will be confirmed on..'Any suggestions?Thank you 

I could not locate my gas meter as I have just moved in and wasn't sure where it was, but I had to provide opening meter readings, so I estimated the gas reading based on the reading on the final bill from the last tenants. I have now located my gas meter however, and my estimate was too high. Can I correct the opening gas reading I gave to you?

HelloI am trying to switch to OVO using the online quote facility. The quote defaults to the wrong supply address and there doesn’t seem to be a facility to change this. The incorrect supply address is a flat in the same building as the main house. Any advice on how to get the correct supply address on the quote?Note that this is not a new problem. A previous switch resulted on a gas meter from one address and an electricity meter the other being transferred but I was assured that the central database had been updated to stop this happening again.

Hello. I am moving to a new house and would like to stay with OVO. In the old house I paid based on the fact of use. Now when I try to re-register everything online I am offered a tariff plan 2. But I would like to stay on the payment by the meter for use. Online does not make such an offer. How can I switch to a new house without buying a tariff plan?

Hi, I am moving to a new house soon, but will keep the old house for a while until it is sold. Can I open a second account with OVO at the new house and then close off the old one when it is sold, likely in a few months time?

Dear Ovo Team,  We started our contract with OVO on 23-11-2022 and the initial reading sent was 69108 taken on 25-11-2022.  However, the last reading updated on your system shows 63871. We moved into this apartment on 28-10-2022 and the reading was 68719, again confirmed by our lending agent. (At the time we were with SSE). There is a discrepancy of around 5000 units for which we are not liable and but we were charged with November bill which became as £1936.09. I have contacted Ovo several time during december and january, they never takes action, just give me promises.  After many calls and emails, they told me they are opening the meter reading dispute. I waited for a long time but didn't get any response. Then I again sent an email, and I got a call back from them, saying they will open a meter reading dispute and this time I got confirmation through email. Even though 12 weeks have passed, I didn't get my meter reading corrected or gotten any response from them.  Vasan

Hi All, I recently moved into a new house at the beginning of March and have received a bill fromOVO asking me to pay £700 from October to March, despite not living here. I have provided copies of my completion statement, my old tenancy contract, my old electric bills and a copy of moving company booking to prove this, however this has not been corrected and I am still being asked to pay this. I have contacted customer support numerous times, have been told that a case has been opened however whilst there is an open balance on my account with no direct debit, my details will be passed to credit reference agencies and third parties to seek collection. Has anyone got any advice on what I can do to resolve this. 

I had a tenant who left a rental property without paying the energy bill. As a landlord with a formal contract, one that states the tenant is responsible for all utility bills. Under current law, as a landlord I am not liable for any areas. How do i ensure Ovo accept this legal right?

Hello,Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.Elena Wilson

Final reading from old supplier did not match those provided for your first. The electricity is right, but the gas is incorrect. Final bill says I must inform new supplier of the difference. Can you please help?