Updated on 02/09/25 by Chris_OVO:
Faster Switching - What do I need to know?
Coming to the end of your energy plan and considering your options? You can request a switch for as soon as the next working day.
How can I choose my start date with OVO Energy?
When you get an energy quote from OVO, you’ll have the option to select your supply start date.Our Quote and Switch page will include the option to select your starting date. The earliest switch date will be the next working day, and you can select a date up to 28 days in advance
What does this mean for my cooling-off period?
You’ll have a 14 day cooling-off period. This may mean you’ll have switched before your cooling-off period ends. If you change your mind during this time, you’re still free to end your plan without being charged any exit fees. You’ll just be charged for your energy use at the rates of that plan, until you leave OVO. We’ll make this clear when you sign-up.
When will I receive my welcome pack?
We’ll email your welcome pack out soon after you choose to join OVO. If you’ve requested your supply to start the next day but haven’t received a confirmation within an hour of signing up (don’t forget to check your junk folder) we’d recommend getting in touch with our Support Team to make sure everything’s on track. If you’ve opted for communications by post, please allow at least 5 working days for your welcome pack to arrive.
When do I submit my opening meter readings?
You’ll be able to submit your opening meter readings from 5 days before the switch date, and within 5 days after you switch. We’ll send you an opening meter reading reminder on your switch date. Even if you have a smart meter, we’d recommend submitting manual readings just in case we’re not able to collect these automatically on the day you join us. You can do this by logging in to your new OVO Energy online account or contacting our Support Team.
Can my current supplier object to my switch?
Yes - we’ll need to give your current supplier notice that you’ve requested to switch to OVO. They’ll have 1 working day to raise any objections. A supplier may object for several reasons, such as an outstanding debt balance with them.
If we receive an objection to your switch, it will be cancelled. If you’ve settled any objections with your current supplier and would still like to switch to OVO, you’ll need to reapply for an energy plan.
When can I expect my first OVO Energy bill?
Following a successful switch we’ll need to get your opening meter readings before we can issue your opening statement. This can take up to 6 weeks from your switch date. Both OVO and your previous energy supplier need to agree to the same set of meter readings, to make sure you don’t get charged for the same energy twice. We’ll email you a copy of your bill and it’ll also be available to download on your online account or OVO app (download for Android or iOS), or via post if you require postal communications.
What if I choose to leave OVO?
We’ll be sorry to see you go. We’ll send you an email confirming your request to leave OVO. If you receive an email like this and you haven’t requested a switch it’s important to get in touch with us as soon as you can. We can help put a stop to any upcoming switches or get things back where they should be if the erroneous switch has already taken place. We can attempt to stop the switch up to 5pm on the day before the Supply Start Date.
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