Updated on 21/07/23 by Abby_OVO
Faster Switching - What do I need to know?
Coming to the end of your energy plan and considering your options? If you’ve switched energy suppliers in the past you might remember this process taking several weeks. But this has changed thanks to Faster Switching.
From August 2022, the process of switching energy suppliers changed. This means that you can now have greater control over when you’ll join your new supplier. You can now request a switch for as soon as the next working day.
How can I choose my start date with OVO Energy?
Our Quote and Switch page will include the option to select your starting date. The earliest switch date will be the next working day. The latest date you can schedule a switch will be in 29 days.
What does this mean for my cooling-off period?
You’ll still have the same 14 day cooling-off period as before. This may mean you’ll already have switched before your cooling-off period ends. If you change your mind during this time, you’re still free to end your plan without being charged any exit fees. You’ll just be charged for your energy use at the rates of that plan, until you find a new one or supplier you’d rather go with. We’ll make this clear when you sign-up.
If you opt not to agree to cover any energy charges during your cooling-off period the earliest switching date we’ll offer you will be in 15 days' time (when your cooling-off period is over).
When will I receive my welcome pack?
We’ll email your welcome pack out with plenty of time for you to check the details. If you’ve requested a next day switch but haven’t received a confirmation within an hour of signing up (don’t forget to check your junk folder) we’d recommend getting in touch with our Support Team to make sure everything’s on track. If you’ve opted for postal communications, please allow at least 5 working days for this welcome pack to be delivered.
When do I submit my opening meter readings?
You’ll be able to submit your opening meter readings from 10 days before the switch date until 5 days after. We’ll send you an opening meter reading reminder on your switch date. Even if you’ve got smart meters, we’d recommend submitting manual readings just in case we’re not able to collect these automatically on the day you join us. You can do this by logging in to your new OVO Energy online account or contacting our Support Team.
Can my current supplier still object to my switch away?
Yes - we’ll still need to give your current supplier notice that you’ve requested to switch. They’ll have 1 working day to raise any objections. A supplier may object for several reasons, including an outstanding debt balance on your account with them.
If we receive an objection to your switch, it will be cancelled. If you’ve resolved the problems with your current supplier and would still like to change suppliers, you’ll need to reapply for the switch, choosing from the plans we have available at that point.
When can I expect my first OVO Energy bill?
Following a successful switch we’ll still need to get your opening meter readings confirmed before we can issue your opening statement. This can still take up to 6 weeks from your switch date. Both energy suppliers need to agree to the same set of meter readings, this makes sure you don’t get charged for the same energy twice. We’ll email you a copy of this statement and it’ll also be available to download on your online account or OVO app (download for Android or iOS).
What if I choose to leave OVO?
As all energy suppliers will now offer faster switching, you’ll also be able to leave us on the same quicker timeframe, by signing up directly with another supplier. We’ll still send you an email notifying you of the request to leave. If you receive an email like this and you haven’t requested a switch it’s important to get in touch with us as soon as you can. We can help put a stop to any upcoming switches or get things back where they should be if the erroneous switch has already taken place. We can attempt to stop the switch up to 5pm on the day before the Supply Start Date.
We hope this answers most of the questions you might have around the changes taking place.
Something we’ve not covered? Let us know in the comments below and we’ll be happy to help.