Questions to solve

This is our present THTC RTS setup. The meters are in an access corridor, the consumer units within the flat. I booked a smart meter appointment and OVO’s sub turned up in December and said a smart meter instal was impossible, grumbled about lack of communication about the instal he was going to and was meant to make a report to OVO. It appears that was sketchy as when I asked OVO about it, it didnt seem to give much detail. The installer did say 10-20% of installations were similar. As nothing seemed to be happening I raised a complaint. I was then told OVO wanted me to at my expense instal blocks at the high rate consumer unit for them to connect to. When I asked for more detail they came back and said they couldn’t instal a smart meter but were working on a two meter solution which might have to be legacy meters. This of course leaves the issue that if they put in a simple time switch low rate meter the present 24/7 low rate feed to the panel heaters and upper immersion is restricted to the low rate timed hours, which is unacceptable. i spoke to a local electrical firm a ferry ride away who say the answer would be from OVO to supply a 5 port smart meter and for them , not OVO since they refuse to do it, to reroute the 24/7 feed to panel heaters etc to be fed from the high rate feed to the other consumer unit. They suggested getting them to do this wiring swap just before OVO appeared to do the meter change once I get a date. I hve put this to OVO and await a response.OVO have described themselves to me as a “meter operator” I don’t think this is how the Regulator would view them. I also asked OVO to clarify that they would bypass the RTS switch box when they put in the new meter and would not be expecting me to get another electrician visit. I wait a response, delayed as it sat in their resolutions department as my contact was on holiday. I would be interested to hear if the suggestion I have been given sounds the answer. I know our existing two meter setup is not unique as a neighbouring flat with two credit meters is the same. Are others having a similar unsatisfactory and slow experience. 30th June is getting close. I am aware that in the same building there are a fair number of THTC/RTS 5port prepayment meters but they are single not dual meter setups and are more modern than mine but not smart so will also need changed. Alan

I just moved into a new house, and the energy supplier is OVO. The units were running out, so i tried to top up, but it wouldn't let me do that on the app, so I had to do it online on the Web. My account was debited £20, and I got a prompt saying the transaction wasn't successful, yet my money hasn't been reversed, and I don't have units!

I've had 2 emails about a direct debit both of different amounts for the same account. How can I find out which ones correct?

Had an Andersen A3 EV charger installed at the weekend. Working fine and charging the car as expected. Already an Ovo customer, so wanted to use the Charge Anytime function. Downloaded the app, set it all up and left the car plugged in overnight with a schedule to be charged by 6:30am. Checked the car around 7am and the charge hasn’t moved at all. Then tried to use Urgent charge feature and that didn’t work either. Tried unplugging and charger from the car and reconnecting. Nothing. I can hear the Andersen box clicking as it seems to be initialising. One second the Ovo Charge Anytime app says charging, then it stops immediately. The only way I’ve been able to charge my car was by deleting my connection between the Ovo Charge Anytime app and my Andersen A3 EV charger. Is this a known problem? What am I doing wrong?

Does anyone know how to connect the Indra charger to charge anytime when the charge anytime app has previously been connected to the cars app- ie used with a non smart charger.

Sorry, long story! I’m trying to access my Mum’s online OVO account. My father passed away recently, and the account was in his name. Contacted support and asked for the account to be switched into my Mum’s name. It appears that this is done. I have Power of Attorney for her, so I’ve provided my LPA letter and that seems fine too. Changed the registered email address to mine. Problem was that I had a dormant OVO account as I used to be a customer until about 3-4 years ago. So when I logged in it automatically selected my home address, and not my Mum’s. Support tell me that they’ve now deleted the old account, and I now have a working OVO id and password - the problem is whenever I log in, whether from my laptop or my phone, I get a message “We're working on a new website for you”. Phoned support 2 weeks ago and was told it was a problem linking my email to the account. They said they’d raise a ticket for software support to fix this, but I never received any notifications. Phoned support again last week and got exactly the same reply, and still no notifications. Told me that software support was ‘still working hard’ to resolve it, but I’m not sure I believe it. Still getting the same message now. I hesitate to spend another 40 minutes waiting to be told the same thing again. Can anyone here help?

Already linked with Volvo App. No problems with charging or setting schedule. Will I need to change to the Charge Anytime App before May 8th

I’m an OVO customer who has a Landis+Gyr meter 5246C installed in 2012 by the then energy supplier SSE. We are on the Economy 10 electricity tariff. Heating and hot water is generated by an 11.2kW Ecodan Heat pump which runs on electricity. We have an underfloor heating system. is our Landis+Gyr meter 5246C affected by the RTS shutdown?

I have just signed up to Extended Fixed but need to be able to use this with Charge Anytime, is that possible?

Where I am ( Unst Shetland. ) we can only get a fully working EE signal in the house ( And that is with the aid of a signal booster. ) and I doubt we will get an Arqiva signal, since my understanding is that the nearest mast that supplies it is the Bressay Transmitter, which we cannot get a TV signal from as there are 2 big hills in the way. ( Unless I have an aerial some 200ft high, I’m not going to get a signal, no matter how big a booster I have. ) I heard the other day there are some new smart meters that out operate using O2/Vodafone SIM’s, and a google search tends to indicate that they are not designed to work with EE, is that the case ?

Hi, I’ve just finished a charging session and the car reports a 28 kWh charge, but the Hypervolt reports 30.3 kWh being delivered to the car. Why the discrepancy? thanks, colin

Something weird again ! Is everyone else seeing their name on every thread ?

Can ovo send me an email with all the details of when I set up the account in the first place. And also the signature that I signed to set up the account.

Hi everyone, I’ve recently switched to a smart meter with Ovo Energy, and I’m really happy with the convenience. However, I’ve noticed some discrepancies in the energy usage readings compared to my previous manual meter readings. I’m wondering if there are any tips or steps I can take to ensure that my smart meter readings are as accurate as possible. Is there any way to reduce fluctuations or errors in data? Additionally, I’ve heard about the option to reset or calibrate smart meters does anyone know if this helps with accuracy? Thanks!

Hello! I’d really appreciate any input anyone can give. My late mums house had water supplied from a borehole. The three phase supply that is used to pump that water to Mums house (and 3 others) was linked to my mums domestic account. In order to see the house I had to have a separate meter put in, to move it from the house. The three phase used to used about 1200 kWh per 6mths. The new meter is now reading usage of 2800 per month! It seems like the meter is constantly supplying electric rather than just when water is being demanded. I’m trying to get my electrician back but it’s taking time. Any one got any ideas please? I just can’t fathom how the usage can be so high and it’s really worrying bearing in mind in currently having to pay it. thanks!

Can anyone please explain why suddenly a few days again the solis app started showing a massive surge of power from the grid, see below

Hi Car is showing not at home yet it's sat on my drive. Evec Charger set to manual mode so it automatically charges when plugged in Have used the ovo anytime app before but now suggests car is not there Have previously set the property address, dropped pin in map etc Last night this changed to car not being there Thanks all K

Trying to register for Solar check because of Battery Boost.

I’ve just received a quote from OVO to install an Indra charger. It reads… “ We are happy with all the information and your quote of £ 1354.99 is ready to be sent through, along with the corresponding payment link. We are just awaiting approval from your local DNO before we are able to do this. Once we have received this approval, your quote and payment link will be sent to you.” As a result I’ve since received several emails from SSEN asking for further details so they perform a “load check” I’m almost certainly not going to go with the OVO quote as my local, certified electrician will supply and fit the same charger for significantly less. There doesn’t appear to be a “I’m not interested” option on the OVO email, so presumably I have no choice but to call them. Or should I just wait until SSEN and OVO stop chasing me for more information?

Hello, we’ve recently (late Feb) had a dual tariff polyphase smart meter installed in response the RTS shutdown. We have two phases as we have underfloor heating, so it has been a long protracted affair in getting our old legacy meters replaced with an Economy 7 polyphase compatible smart meter. This was done back in February, credit where credit’s due, the three phase trained OVO engineer was brilliant. The meter signals the off peak period to our underfloor heating controller, this has worked correctly since the switch. Just to be on the safe side, we took daily readings from our old meters just before the switch and daily afterwards so have a good idea on our daily consumption and to check for constancy old/new. We have the Kaifa MA329B We’ve been away for a few days and returned home last night and realised our new smart meter has stopped recording usage on the T2 tariff register. Virtually all usage since we were away is on T1 only. This points to something being amiss. Points to note/events since we were away: 1. We had a planned power cut of 9 hours notified in advance by our DNO. 2. We had a second unplanned outage of c2 hours two days later 3. The IHD had a new message “Elec meter initialised” when we turned it on 4. We have new charge rates since 1 Apr (like others on a variable rate tariff). The IHD correctly reports the new E7 day tariff. 5. We did not get the 1 hour new tariff countdown on the IHD from 2300 last night. After 2400 the meter was still registering T1, it should have switched to T2. 6. Our underfloor heating failed to trigger on. 7. Our OVO account still correctly lists us being on Economy 7. This seems to point to a faulty meter or config as a result of the power outages perhaps?? Additionally our smart meter has only sent one pair of readings since installation, on 21 March which was the end of our last billing period, our account is listed as every 30 min for readings and settlement. This doesn’t sound right either. Any advice, knowledge or input would be really appreciated. Many thanks!

I didn’t use gas as boiler is broken since Friday. The meter says I used gas despite this. Saturday: the data is missing because no gas was used. Has the system decided to default to charging an amount on assumption? I had neither heating nor hot water but this meter is still charging me.

I've moved into a little 1 bedroom flat on the 28th March, I got the meter reading from the estate agent before I moved in 003184 and I sent that over to Ovo as no one was living in it and I trusted them, so a week goes by I check my account and it says I've used over £20 of gas even though 2 of the days I weren't there, and I've only had the heating on for a total of 2 hours over the whole week, the oven is electric and I've had 4 showers less than 5 mins a time, I rung ovo and they asked me to provide the meter readings so I checked and gave them the reading I saw 003206 they said no it's not wrong which I didn't understand how I can use that much in 5 days basically with hardly touching it, I've come to realise today that the readings I got from the estate agent and the the one I gave was the Kwh reading and not the M3 reading how do I fix this as I don't know what the M3 reading was when I moved in, please help

Customer Services say that we’d need a new, multi-rate meter in order to switch to a dual-rate tariff, but they’re no longer being produced? New smart meters are being rolled out, and they’re single rate. Seems odd to me… Would other suppliers have a different answer?

Hi everyone. My elderly parents are extremely clinically vulnerable (88 and 90, numerous health issues inc COPD, heart disease and lower leg amputation). I know the radio signal is being switched off and I need to ring and get them a smart meter fitted. I have been holding off as they still have their heating on full time, and I couldn’t risk anything going wrong/them being without heat for even 1 day. Now it’s warming up and they will be switching the heating off soon, I am ringing up to book an engineer appointment. I have enclosed some pics of the set up. This meter is decades old (they are the generation that if something worked, they just plodded on with it for years). They migrated from SSE to Ovo. They have an economy 7 set up I believe with an afternoon boost to their storage heathers (all electric house, no gas). They also have an economy 7 immersion heater which gets the same overnight and afternoon boost. My question is: is this a set up that can be switched over to smart meter or does anything have to change compared to how they have it now? I have calculated a whole previous years’ bills and bc they have the heating on for at least 7 months of the year, it is barely any different to what a single rate would cost. Their bills are broken into off peak rate, peak rate and heating rate (I input 3 sets of readings on the ovo website). Because they have storage heaters we need to be able to have overnight boost and afternoon boost. Thanks for reading :)

I had a new smart meter installed today, having previously had 2 meters for cheap rate and normal rate. My question is will my Dimplex Quantum storage heaters charge automatically during my economy 10 cheap rate periods or do they require to be programmed to charge during my cheap rate periods or do they require need to be programmed ?