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Best answer by Emmanuelle_OVO

Updated on 20/07/26 by Abby_OVO

 

You can alternate between two accounts if your old and new account are still appearing:

 

Or, another fix is to get the Support Team to delete the email on the old account or replace it with a different email address.

 

Hey @Beelights,

 

Sorry for the issues you’re having, 

 

It sounds like you’re logging into your old account. Does it help when you select ‘first time logging in’ and re-set your password? Have you received your Welcome Pack yet? It may be too early for your new Online Account to be set up. 

6 replies

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
April 3, 2023

Updated on 20/07/26 by Abby_OVO

 

You can alternate between two accounts if your old and new account are still appearing:

 

Or, another fix is to get the Support Team to delete the email on the old account or replace it with a different email address.

 

Hey @Beelights,

 

Sorry for the issues you’re having, 

 

It sounds like you’re logging into your old account. Does it help when you select ‘first time logging in’ and re-set your password? Have you received your Welcome Pack yet? It may be too early for your new Online Account to be set up. 

Renewable Energy? Big Fan.
B
Rank 1
BeelightsAuthor
Rank 1
April 3, 2023

Thanks for the reply. In the end I found customer services and they added my new address to the same account as the old one and then detached my existing email from the old account. It did the trick! I still don't have any idea why am I existing email migrated to over with my old address but seems like it is resolved now.

    M
    Newcomer
    Martin R
    Newcomer
    April 28, 2023

    In 2019/20 I was an ovo customer using the app and on line portal. I then switched to see and they have since been taken over by ovo. I can't access my sse account anymore and get the sign up to ovo screen. When I have switched I log in with my email it takes me to my old account. This is so frustrating as I can't see my account and funds anymore.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 29, 2023

    This is an easy fix. Simply ask OVO Support to remove your email address from the old account.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      J
      Newcomer
      jill258
      Newcomer
      April 30, 2023

      I left Ovo in 2021 and moved to SSE. I’ve now been migrated back to Ovo but my online account only shows bills and account number from 2021. I’ve used the link I was sent to open new Ovo online account but it still only showing old account number and details. Is it just a glitch that will sort its self out or a problem that needs sorting. 

      juliamc
      Rank 20
      juliamc
      Rank 20
      April 30, 2023

      Exactly this question was asked recently in this thread ! 
       

       

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