Hi @KathM1976 , the smart meter may not be fully connected yet. Which meter(s) do you have?

If you download the app. 

Try clicking on Account in the bottom navigation, then Meter readings

Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.

They have A and B on them, if that helps?

Can you post photos so someone can try and help?

Perhaps it’s something like this .. 

Electric 

Or gas 

I'm trying to post the photos, but they're not uploading. I'll keep trying 

Ok so the top picture is a Secure Liberty and from that display the reading is 16153 (ignore anything after a decimal point).

The bottom photo is a Liberty EG4 and I can’t quite see if it’s 07781 or 01181 but again only use the digits before any decimal point. If the input needs 5 digits, don’t forget the first 0 on the reading

@BPLightlog  Thank you so much. That's great.

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

Does it give you any hint as to why?

On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard. 

This is the instruction info sheet for the meter

Ok great, I'll try that. Thanks

All sorted everyone, thank you for your x

*help