Hello, I've just joined OVO from British Gas as of today and I've been asked to provide a meter reading. I'm not sure whether I need to do this, as I have a smart meter, but if I do, how do i do it? I thought I'd managed it, but the readings are not being acceptedÂ
Best answer by BPLightlog
View original
+5
Hi
+2
If you download the app.Â
Try clicking on Account in the bottom navigation, then Meter readings
Â
Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.
They have A and B on them, if that helps?
+5
Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.
They have A and B on them, if that helps?
Can you post photos so someone can try and help?
Perhaps it’s something like this ..Â
ElectricÂ
Or gasÂ
Â
I'm trying to post the photos, but they're not uploading. I'll keep tryingÂ
Â
+5
Ok so the top picture is a Secure Liberty and from that display the reading is 16153 (ignore anything after a decimal point).
The bottom photo is a Liberty EG4 and I can’t quite see if it’s 07781 or 01181 but again only use the digits before any decimal point. If the input needs 5 digits, don’t forget the first 0 on the reading
It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.
+5
Updated on 13/09/23 by Emmanuelle_OVO
Â
It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.
Does it give you any hint as to why?
On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard.Â
This is the instruction info sheet for the meter
Ok great, I'll try that. Thanks
All sorted everyone, thank you for your x
*helpÂ
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
