Updated on 08/07/25 by Abby_OVO
Hey @Horridhenry,
That’s a really interesting question,
It’s best to direct this question to our Support Team to confirm. But I’d imagine that once we receive a ‘loss notification’ (following the request to switch) from the industry any existing appointments would be cancelled.
If the appointment were to go ahead this would probably cause you some issues as it takes up to 6 weeks to update meter details internally and with the national database. The current supplier would likely send the details of the old meter to your new supplier further confusing matters as it can take a little while for the engineers job report to be received.
The new supplier would then be responsible for updating the meter details but would have to go to your previous supplier for the old meters removal reads/new meter details and opening read.
I’d advise getting a smart meter with the new supplier! Or have it done with your current supplier and wait until they’ve confirmed the details have fully corrected after 6 weeks.
