We switched to OVO at the beginning of April but the switch still hasn't completed. We can't use the app to submit meter readings and the website keeps saying 'you're direct debit will be confirmed on..'
Best answer by Jess_OVO
Welcome to OVO and to our online community,
You’ve already met our community hero,
The first thing I’d like to ask, is do you remember the exact date you started to switch to OVO? It takes around two weeks from there to get the switch done, but if it’s been longer than that, you may want to check in with the Support Team to find out why the switch is taking longer than expected. It could be a few reasons, but they can take a look.
Live Chat is probably the fastest method right now, but you can also phone in if you prefer. You can find all the options over at this page too.
If your switch happened within the last 6 weeks your online account will not be fully accessible until we’ve issued your opening statement, but it’s worth checking in with the Support team if it’s been longer than this to check your switch is still on track. You can find out more about the switching process and timeframes on our guide to joining OVO.
Don’t forget to pop back here with an update, we’d love to hear how you get on!