Hi, I am due to move in 4 weeks and I’ll submit a final meter reading on the day we move to close my account and produce a final bill. How long after you receive your final bill do you have to pay your outstanding balance as I have in debt. Is it 28 days?
Answer
How long do I have to pay my final bill?
Best answer by Emmanuelle_OVO
Updated on 22/07/25 by Abby_OVO
Hey
Welcome to the OVO Online Community,
Your new supplier lets us know once your readings are confirmed. Then we use those to create your final statement. Gas and electricity readings are sent separately, which means you might get 2 final statements. This process can take up to 6 weeks. Check out more on this handy article.
You’ll either get a final bill or a refund from OVO
If you’re owed a refund from OVO: you’ll get this straight to your bank account within 10 working days when you pay by Direct Debit. We have to send your refund by cheque if you don’t pay by Direct Debit – or if you’re on Pay As You Go.
If you have a balance to pay before you leave: we’ll need to raise an objection, as you can’t leave OVO officially until your balance is paid. You can still get financial support from us – speak to our team about this and they’ll be able to help.
When you’re on Pay As You Go, it’s slightly different. You can take any debt of up to £500 for each fuel with you to a new energy supplier. This is called the Debt Assignment Protocol. If you want to do that, you'll need to speak to your new supplier.
Hope this helps.
Updated on 22/07/25 by Abby_OVO
Hey
Welcome to the OVO Online Community,
Your new supplier lets us know once your readings are confirmed. Then we use those to create your final statement. Gas and electricity readings are sent separately, which means you might get 2 final statements. This process can take up to 6 weeks. Check out more on this handy article.
You’ll either get a final bill or a refund from OVO
If you’re owed a refund from OVO: you’ll get this straight to your bank account within 10 working days when you pay by Direct Debit. We have to send your refund by cheque if you don’t pay by Direct Debit – or if you’re on Pay As You Go.
If you have a balance to pay before you leave: we’ll need to raise an objection, as you can’t leave OVO officially until your balance is paid. You can still get financial support from us – speak to our team about this and they’ll be able to help.
When you’re on Pay As You Go, it’s slightly different. You can take any debt of up to £500 for each fuel with you to a new energy supplier. This is called the Debt Assignment Protocol. If you want to do that, you'll need to speak to your new supplier.
Hope this helps.
Renewable Energy? Big Fan.
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