How long do I have to pay my final bill?

Hey @Alysha01,

Welcome to the OVO Forum,

Your new supplier will inform us when they confirm your readings. We will then use these readings to create your final statement. Since gas and electricity readings come in separately, you may receive two final statements. This process can take up to six weeks. For more details, please check out this handy article.

You’ll either get a final bill or a refund from OVO

If you’re owed a refund from OVO: you’ll get this straight to your bank account within 10 working days when you pay by Direct Debit. We have to send your refund by cheque if you don’t pay by Direct Debit – or if you’re on Pay As You Go.

If you have a balance to pay before you leave: we’ll object to the switch, as you can’t leave OVO until your balance is paid. If you’re struggling you can still get financial support from us – speak to our team about this and they’ll be able to help.

When you’re on Pay As You Go, it’s slightly different. You can take any debt of up to £500 for each fuel with you to a new energy supplier. This is called the Debt Assignment Protocol. If you want to do that, you'll need to speak to your new supplier.

Hope this helps.