I live in a block of six flats. A lot our now rented out by landlords on shorter term rentals (6 months). So inevitably there are considerable changeovers with tenants.
Somehow, one of them has changed provider, but OVO have instead got the flats mixed up. The former tenants downstairs had used my flat address. But I never recieved any notification from OVO.
Somewhere along the line they had stopped my direct debit, but I still had power. I never noticed this as I have been paying by DD for years. This only came to light yesterday when they cut the power completely for an unpaid gas bill. I DO NOT HAVE GAS!!!!!
Spent two hours on the phone to their helpline, but they just were not helpful. They ended up putting me through to Boost energy, who said my meter nos did not exist. I had to hang up as I was getting upset. Where do I go from here?????
Best answer by Tim_OVOView original