Why has the existing energy supplier of my new house objected to switching me OVO? - I don't have a contract with them!

  • 12 February 2018
  • 5 replies

Hello there,

I've just purchased a new house and I'm trying to join OVO.

I keep getting emails from OVO about a objection. This is from the existing energy provider which I do not have a contact with nore do I even know which company it is.

Can someone from OVO give me a call and confirm the existing energy provider + contact details?


Best answer by Lucy_OVO 13 February 2018, 17:04

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5 replies

Userlevel 5

Updated on 18/07/22 by Jess_OVO


Sorry to hear about the delay to your switch to OVO.


When you requested to join us, we have to send the request back to the current supplier of the property. This gives them the chance to ‘object’ to the switch for a number of reasons. This could be associated with the details listed on your property (such as address or meter detail errors) or an account specific issue, such as an outstanding balance on an account with them or an unregistered account. As they’ll be supplying your energy from the date you moved in, you’ll still need to set-up an account with them, even if you intend to switch away. There’s more advice on how to find out who’s the current supplier on this great guide. If you’re still struggling to find out, our Support Team should be able to check the national database and help you locate their contact details.


If we receive an objection to your switch, we’ll contact you to let you know. We’re not aware of the exact reason for the objection so we’d advise contacting the current supplier to find out and resolve the issue.


If we receive an objection to your switch, it will be cancelled. If you’ve resolved the problems with your current supplier and would still like to change suppliers, you’ll need to reapply for the switch, choosing from the plans we have available at that point.


The best way to check the progress of your switch is via your online account or OVO app (download for Android or iOS).


There’s more great advice on what to expect when joining us on this great guide. We can’t wait to have you onboard! :smiley:


Interested in becoming an OVO member? - Check out our plans!


I have requested to switch my energy supplier from OVO and the switch was supposed to take place today. The gas has but there has been a delay on OVO’s side for electricity as they have rejected the other company’s request to take over. Can somebody please get back to me so that I can sort this please?
Userlevel 7

Have a read of this topic, @Elizabethmaguire - the same reasons for a supplier objecting to our switch can explain why we might be objecting to a switch away.

More info

If you think we've objected in error, reach out to us directly. We’re on FacebookTwitter and our Help Centre has online chat!

I joined this as a new customer on the 54 pound a month combined deal and was told by my previous supplier SSE that the gas had been taken over but not electric this isn't what was agreed I tried phoning today and ran out of credit I am really stuck for what to do SSE are charging me awful prices due to them saying I am still with them as an electric supplier this is the opposite of why I switched I thought I was signing up to a combined fuel this has not been met.

I have been told its an error on OVO part as SSE said OVO cancelled the electric switch over but didn't tell me
Userlevel 6
I've moved you post here, @abba , please check out the best answer by, @Lucy_OVO.