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How to submit final meter readings after moving out?

  • July 31, 2022
  • 10 replies
  • 3313 views
S
New Member***

Hello 

We moved out of our house on the 28th July but I’m struggling to submit final meter readings. I can’t submit via the app because it’s saying there are no meters associated with the account. 

I tried emailing using the email listed on the help centre page which is hello@ovoenergy.com  but I got an auto reply to say the address is no longer in use and to use the one on the help centre page. I can’t see any other email address listed so no idea what’s going on there.

I tried the webchat option during the week but I was 44 in line and when I went back to check where I was in the queue, it reset and I had to start again. So I gave up. 

I did try calling but didn’t have much time to stay on the line because we’ve been moving. 

Any ideas how I can get the final meter readings submitted? Do I just need to grit my teeth and hang on the phone or is there an easier route?

Thank you.

Sarah 

Best answer by Tim_OVO

Updated on 22/07/25 by Abby_OVO
 

Moving home
 

If you’re a home mover OVO can help by making your life as easy as possible!

 

If you’re a Pay Monthly customer, this page is here to help everything go as smoothly as possible with your move. If you’re Pay As You Go, find out more about moving here.


Moving out?
 

If you’re an OVO customer and you’re moving into a new home in the next 28 days, let us know in My OVO (and if you’re on a fixed or variable rate plan, we won’t charge you exit fees). 

 

We’ll ask for these things to close your account: 

  • The date you moved (or are due to move) out of the property.

  • A meter reading for that date.

  • Your new address or forwarding details.

  • Your new phone number.

If possible, it would also help us to know:

  • The name and address of the landlord, if you don't own your old home. 

 

Moving in?
 

If your new home is already supplied by OVO, great! We can get your account set up right away on our home move page. 

 

We’ll need to know: 

  • The date you moved in.

  • The meter readings from when you moved in (if possible).

  • Your full name.

  • Your date of birth.

  • The full address and postcode of your new home.

  • Your phone number (either mobile or landline).

  • Your email address.

  • Your Direct Debit details

 

If your new home is supplied by another company but you’d like to join OVO, lucky us. Simply get a quote and switch online – it’ll take just a few minutes. We also recommend getting in touch with your home’s current supplier to register your details and give them meter readings. If you don't let your existing supplier know, they may block your request to switch to OVO.

 

If you don’t know who supplies your new home, you should:

 

Can OVO start supplying energy on the day I move into my new home?
 

If your new property is already supplied by OVO, we'll have you covered from day 1. Please get in touch to let us know you have moved in so that we can set you up with an account. If your new home is not supplied by OVO and you've begun switching to us, your current supply will continue uninterrupted. We’ll start supplying you around 5 days after your move in. Your welcome letter or email will let you know the exact date. Just occasionally, we may run into unexpected problems and have to change the start date. If so, we’ll let you know right away and keep you posted about any new dates. You can also track your switch in your online account.
 

Will there be energy in my new home even though OVO hasn’t started supplying it yet?
 

Yes. The previous owner/tenant’s energy company will still be supplying energy. So you'll get the final bill from the other supplier some time after you've onboarded with us. 

 

For a handy Moving Home Checklist, head over to our blogs page and get ticking! 
 

I’m going to pay by monthly Direct Debit for my OVO energy. How do I pay my current supplier until you take over my supply?
 

About 6 weeks after we’ve taken over your energy supply, the old supplier will send you a bill. It’s based on the final meter readings you’ve sent them. They’ll tell you how you can pay it. You’ll get your first OVO bill around 6 weeks after we start supplying your energy.

 

Read our guide on how to find out who supplies your energy in your new home.

 

10 replies

Tim_OVO
Retired Moderator
  • Tim_OVO
  • OVO Forum Legend
  • Answer
  • August 1, 2022

Updated on 22/07/25 by Abby_OVO
 

Moving home
 

If you’re a home mover OVO can help by making your life as easy as possible!

 

If you’re a Pay Monthly customer, this page is here to help everything go as smoothly as possible with your move. If you’re Pay As You Go, find out more about moving here.


Moving out?
 

If you’re an OVO customer and you’re moving into a new home in the next 28 days, let us know in My OVO (and if you’re on a fixed or variable rate plan, we won’t charge you exit fees). 

 

We’ll ask for these things to close your account: 

  • The date you moved (or are due to move) out of the property.

  • A meter reading for that date.

  • Your new address or forwarding details.

  • Your new phone number.

If possible, it would also help us to know:

  • The name and address of the landlord, if you don't own your old home. 

 

Moving in?
 

If your new home is already supplied by OVO, great! We can get your account set up right away on our home move page. 

 

We’ll need to know: 

  • The date you moved in.

  • The meter readings from when you moved in (if possible).

  • Your full name.

  • Your date of birth.

  • The full address and postcode of your new home.

  • Your phone number (either mobile or landline).

  • Your email address.

  • Your Direct Debit details

 

If your new home is supplied by another company but you’d like to join OVO, lucky us. Simply get a quote and switch online – it’ll take just a few minutes. We also recommend getting in touch with your home’s current supplier to register your details and give them meter readings. If you don't let your existing supplier know, they may block your request to switch to OVO.

 

If you don’t know who supplies your new home, you should:

 

Can OVO start supplying energy on the day I move into my new home?
 

If your new property is already supplied by OVO, we'll have you covered from day 1. Please get in touch to let us know you have moved in so that we can set you up with an account. If your new home is not supplied by OVO and you've begun switching to us, your current supply will continue uninterrupted. We’ll start supplying you around 5 days after your move in. Your welcome letter or email will let you know the exact date. Just occasionally, we may run into unexpected problems and have to change the start date. If so, we’ll let you know right away and keep you posted about any new dates. You can also track your switch in your online account.
 

Will there be energy in my new home even though OVO hasn’t started supplying it yet?
 

Yes. The previous owner/tenant’s energy company will still be supplying energy. So you'll get the final bill from the other supplier some time after you've onboarded with us. 

 

For a handy Moving Home Checklist, head over to our blogs page and get ticking! 
 

I’m going to pay by monthly Direct Debit for my OVO energy. How do I pay my current supplier until you take over my supply?
 

About 6 weeks after we’ve taken over your energy supply, the old supplier will send you a bill. It’s based on the final meter readings you’ve sent them. They’ll tell you how you can pay it. You’ll get your first OVO bill around 6 weeks after we start supplying your energy.

 

Read our guide on how to find out who supplies your energy in your new home.

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
S
New Member***
  • sarahjk25
  • Author
  • New Member***
  • August 1, 2022

 

Thank you for explaining Tim 🙂 I'll try the chat option again later in the week.

Tim_OVO
M
New Member*
  • meihui zhou
  • New Member*
  • February 29, 2024

Id like to submit my final meter readings.

 

 

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • February 29, 2024

Hi @meihui zhou ,

if you have access to your account online then look here 

Otherwise contact customer support. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
Emmanuelle_OVO
Community Manager

If you’re moving out, this topic may be helpful to you:

 

 

If you’re switching suppliers please remember to provide your new supplier with an opening meter reading, they will send this to the industry to be verified and to OVO so that we close your account to the same meter reading.

 

If you’re having any issues please pop back @meihui zhou  

Renewable Energy? Big Fan.
A
Carbon Cutter*
  • allgasnobrakes
  • Carbon Cutter*
  • September 9, 2025

I recently moved into a property that switched to Octopus on my move-in date. I messaged the OVO help chat about this and was told there was no need to create an account.

 

Today, I received a letter in the mail dated to a week ago saying that I have 14 days to pay my final bill. However, I do not have an account so I have no way to do this.

 

When I have tried to create an account online, it has asked me to set a ‘switch date’ in the future. This does not fit my needs of settling the energy bill.

 

What should I do?

Chris_OVO
Community Manager
Forum|alt.badge.img
  • Chris_OVO
  • Community Manager
  • September 10, 2025

Hey ​@allgasnobrakes, 

 

Welcome to the community! I'd love to hear what inspired your username!

 

It would have been great if they had set up an account for you before making the switch. This way, it would help avoid any issues and give you more payment options. Since the account isn’t in your name, you’ll need to give the team a call to make a payment over the phone. They’ll make sure everything is closed out properly for you. You can find their contact information in the article below, and they’ll be around all day to help you out. Don’t hesitate to reach out!

 

 

If you have any follow up questions, please let us know and we’ll be happy to help.

Renewable energy jokes never get old.
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • September 10, 2025

I recently moved into a property that switched to Octopus on my move-in date.

Hi allgasnobrajes,

Just to clarify a few points here:

Is this a property a rental, or a place that you have bought?

If it’s a rental and the billing is for a period before you had the tenancy then it is not your responsibility to pay the bill. It may be the previous tenant or the landlord who is responsible for it.

However if it is a property that you have purchased then you will be responsible for the bills from the purchase date onwards.

PS. Was the letter addressed to you by name? To ‘The Occupier’? or to some other named person?

I said, Hey - Watts going on.
A
Carbon Cutter*
  • allgasnobrakes
  • Carbon Cutter*
  • September 10, 2025

Thank you for both of your replies! It’s a relief to hear that I’ll be able to pay over the phone.

 

I’m a tenant. I think it’s a bit of a grey area because my lease technically started on 26 August, but I only received the keys on 28 August. The bill (addressed to The Occupier) says it’s for the period between 25-27 August. It’s only a couple pounds so I think I’ll just settle it myself, especially since the deadline is coming up soon.

Chris_OVO
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • September 11, 2025

Sorry my previous post was incorrectly worded in that case. (Slaps self on wrist).
I’ve edited it so that it’s clearer if/when others in a similar situation read it in future.

In a rental you are responsible for the bills from the day that your Tenancy Agreement/lease starts.

So it would be the case that you are responsible for the bills in your new place from 00:00 on the 26th.

(The delay with you getting the  keys being a different issue, but as you say is it worth bothering for a couple of pounds on the overall moving costs?).

My slack use of language was because most people do move in on that first day; but I should know better because I myself had the TA (and keys) for my current flat for a fortnight before I actually moved in. I did set up new accounts with everyone on the day that I got the tenancy.

PS. I hope you are settling in well to your new home and enjoy living there.

I said, Hey - Watts going on.
Chris_OVO
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