Hi

I am moving into a house where OVO are the gas and electricity suppliers. I am with Octopus and want to stay with them so have applied to transfer my account to the new house. The electricity supply is transferring over ok but OVO have blocked the transfer of the gas. The only way forward seems to be opening an account with OVO just for gas. Is this possible? Going on the website and applying it seems it needs to be both supplies only and when I called OVO the person I spoke to didn’t seem to want to help. Any suggestions?