It’s very frustrating contacting OVO to inform of changes to tenancies - it takes so long. Why isn’t your website capable of accepting these changes? Is it really necessary for me to spend the best part of an hour listening to music whilst on hold, just to tell you a few dates and details which I could easily do online?
In this day and age I think it wise to update your systems, making it easier to inform you of changes. Stating that you need to talk to a customer before you set up an account or alter details seems a little unique when other companies do not.
Best answer by Emmanuelle_OVOView original