I moved house in March 2022, and sent photos of meter readings (twice) to close my account. My account was in credit and for no reason given, Ovo was not able to process this until late May 2022.
Suddenly, in June 2022 I received an email saying there was a “meter reading dispute” but again, no information given. I don’t see how there could be a dispute when I sent photos of the meter. I assumed this was a mistake and didn’t reply. In September 2022 I got a demand for money, for a property that I hadn’t lived in for 6 months and since then have had demands for money, now threatening debt collectors
I opened a complaint on 13th June 2023 to ask for this to be resolved, and have had no response apart from a further demand for money today (17th July) so clearly the complaints process is not working
How can I get Ovo to address this ?
Best answer by Abby_OVOView original