Electric vehicles

We are changing our car and therefore will be removing our Ovo V2G charger. Who do we contact at Ova (I’ve not had a response from the smarthome email address) and do we have to give notice before removing? Do you know do you know if the original Ovo installer submitted a G99 application to the Distribution Network Operator (DNO) prior to installation?

We are getting an EV charger via Motability and have been advised by OHME that we need an isolation switch fitted. Having looked at similar post on this forum regarding the charges for this, does anyone know if this charge would be covered by Motability or is there a different route to getting this installed due to being through Motability.

Does anyone know if a BMW iX1 M Sport 30 is compatible with Charging Anytime? The website says iX1 30 is compatible so to me sounds like it is, but when I called up OVO to check they could not give me any clarification, because as a model, there is no iX1 30, only variants like xLine 30 or Sport 30 or M Sport 30. The charger I am getting is not compatible so I need to be sure my car will be.

My car has not charged at home since overnight last 3 days, anytime charge has worked fine for months and I just charge overnight. I have not done anything other than plug it in as normal the previous evening, expecting it to be charged by 07.30 next morning and it’s not charged.  It shows on main dashboard on Ovo charge anytime phone app ‘car unplugged, plug in at home to smart charge’ but it is plugged in, It also does not allow me to charge immediately and when i try it just says pause. many one have similar issues?  Thanks in advance .   

Newbie question:  want to use Charge Anytime.  Planning to buy Indra Smart Pro charger, since this is on OVO list for suitable chargers.  Need to connect to Internet via an ethernet cable, as mobile signal where car is stabled is poor.  The ethernet cable comes back to my domestic router.  Is this route to connect charger to OVO’s Charge Anytime OK?  I ask because other chargers, e.g. Ohme Home Pro,  seem to connect via multinet SIM in charger, rather than being hardwired.Advice appreciated.      Keith

I’ve a serious issue with the EV charger (OHME) installed by Ovo in June.  It’s tripped out three times recently, and when I stood and watched it do it last night (after a few moments charging), there was a very significant smell of electrical burning from the mini fuse box it's attached to.  Clearly a potential fire risk.  I’ve tripped out the box again, but obviously it’s still physically connected.I initially speak with Ohme as recommended on the Ovo Charge anytime site.  They back-heel it saying originally they can’t find my installation details (ovo mustn’t have sent them to Ohme).  I provide them and the pictures requested.  Ohme then back-heel it a second time saying that it’s actually the job of the installer (Ovo) to come out.I speak to Ovo charger team who try to back-heel it saying it’s a Omhe issue.(i.e both companies passing the buck)To me it’s clearly an Ovo issue as they provided the equipment AND installed it and until it’s look

Hi,I’m in the process of purchasing an EV. Before the charger install I’ve been advised to have the meter tails uprated and  an isolator switch fitted before my electrician fits a new consumer unit and installs the charger.I have been charged £264.25 for OVO to carry out the work in the meter cupboard. Thinking this seemed a bit much I did some research and came across this price list by OVO. DP isolator says £158.25 but has no mention of the meter tails. I called my DNO and they said the tails are normally updated during any work carried out by the supplier like a new meter. My smart meter was installed last year and the old tails were left in place. So my question is, why have I been charged £264 for an isolator normally costing £158 and the DNO says meter tails are normally updated during

Ive just gone onto the OVO drive tariff and want the Anytime Plan But I already have a Pod Point charger at home. Will the Anytime work with Podpoint or will I need to change the charger? I have a SMET2 smart meter.  

Hi, I am hoping to pick up my first EV this weekend and have a few questions. I've spent hours researching but still have a few questions! The car is a VW e-Golf which is not compatible with OVO charge anytime so will have to get a compatible charger.Ohme pro was my first choice as it's compatible with OVO and IO and also it's seems very popular. But unfortunately I don't like the look of it especially the cable bracket and holster. So I am now looking at the Indra smart Pro - Is the app compatible with OVO or do I have to use the Indra web app? I am aware of how Charge anytime works as it uses the greenist time to charge the car. Are there any restrictions on how quick it can charge? For example, I come home with 20% battery and I need it to be 80% within 4 hours. Will it charge to 80% within this very short time? And lastly, with the VW I believe there is an option to preheat the car before driving off, do

I bought a house in Perthshire a few years ago with THTC installed so have 2 meters. I now have an electric vehicle, but it would appear that I can’t get the low charging rate advertised (and sent by email to me) by OVO to allow overnight charging. At the moment, I have to pay standard rate to charge my car when it would be cheaper to find an on street charger (not easily found in my area). Surely that is not right?

I picked up a new Subaru SolTerra yesterday.I altered the car on the Kalzo app, altered car on My OVO anytime.I plugged in last night, no charge this morning, all timings remained the same as old car. Kalzo recognised car, still saying waiting for suitable time but time set 7.0am has passes. No juice at all put in.  Please can anyone suggest anything as today is Sunday, dealer closed. Thank you.

Hi, has anyone managed to use charge anytime with their Polestar 2. It doesn’t seem to be a choice for me?

Hi, I’m looking at changing my ChargePoint EV home charger to the The Indra Smart LUX however need to confirm that the EV charger will work with the Charge Anytime facility?  Im currently charging 2 vehicles (a Tesla and a Vauxhall Vivaro E) using the ChargePoint however due to their being no support for a Vauxhall Vivaro E, I need to swap the charger.  Thanks 

Hi, been using Charge Anytime for many months now and pretty flawless (2 times failed since started using). This week though the app hasn’t updated from the car since Monday (4 days) and so it’s charging straight away when plugged in.I’m sure it is not my cars fault (Mini Cooper SE) as its own app if working perfectly - this proves that the Mini/BMW servers are working normally.It’s as though the app needs a ‘pull down to refresh’ function! Force quitting the app and restarting still shows status from my Mini last updated 4 days ago!I have emailed the team but wondered if anyone else here affected or any tips to kickstart it working again.

Hi,My Charge Anytime app seems to have stopped working for some reason. I have been using it successfully since Feb 2023 with no issues however now it shows as last updated Saturday 26 August, one week ago. My car is a BMW 530e and is still charging when I plug it in (and it shows it is charging on my BMW app) however I can’t get the Charge Anytime app to update. I have not changed my car, charger (BP pulse) or energy plan nor have I changed anything in either my BMW or Charge Anytime apps nor the settings in my vehicle. I have tried logging out and back into both my charge anytime and BMW apps but this has had no impact.Any thoughts/ideas greatly appreciated!Many thanks.

Hi - does anyone have any experience of the lead in time between placing an order with OVO and getting an EV Charger installed?  Trying to work out if I should use them or use a different company to get this done. ThanksMatt

I have recently had an Indra Smart Pro EV Charger installed and joined charge Anytime.  All went well for the first charge, then I had red flashing light which stopped after several resets and leaving it for a while.Now I have a constantly flashing White Indra Logo (Almost ready to charge apparently) and when I connect the car it starts charging almost immediately, the car reads it is charging at 7.5kWh but the website for indra shows it as charging at 0.0 kWh and it does not record how much energy is being used hence will not log that information into the Charge Anytime calculations.  Resets of the unit have not helped. Has anyone else seen anything similar?

Have just bought an EV. We have an Economy 7 tariff and plan to charge mostly overnight. Is it worth getting Charge Anytime? I read EV charging is 10p per kWh but all other uses are charged at Standard Rate under Charge Anytime. Any advice!?

I’m having problems with my EV charger. The manufacturer couldn’t help and it was referred to OVO to send an engineer but I’ve not heard from OVO about a visit. Getting through to OVO EV support is a nightmare, holding on for ages and then getting cut off and having to start again repeatedly. While writing this, their holding ‘music’ is playing the background in a loop for the umpteenth time! I just want to know if and when an engineer is calling. Anyone have any advice, please?

Car is 2022 X1 30e hybrid which is on the anytime list.I have a pod point solo home charger. The car is set to immediate charge when plugged inThe OVO anytime app is set for car to be charged by 8am Frequently when the car is plugged in the pod point clicks to a red light indicating a fault.Also,Automatically, The car sets itself from immediate charge to a random planned departure date and planned charge period. The car does not charge. Is this a compatibility or hardware issue?

Hi has anyone had trouble after a smart meter was fitted with their charger ? I have as the meter was fitted correctly but a clamp that must be in place for the charger to work was omitted. Ovo refused to come out and help in spite of many requests and denied anything was wrong. Most irritating. Now fixes BT replacing clamp

We live in a first floor flat and have an EV. I’d like to charge it overnight - that’s the greenest electricity. I’d be happy with 3kW per hour as 9 hours charging would give me 27kW or 100 miles. I need to get the electricity down the stair well, out the front door and across the pavement. Does anyone have a solution or suggestion?PS to make it worse our home is in a conservation area

Maybe someone has some experience and can help.I had charge anytime on my account linked to my Ohme pro. It was working fine and I was getting credit.one thing that annoyed me with Ohme was the the car info wasn’t correct. So battery capacity and mileage. So spoke to Ohme and they added the car with correct info. However they had a big what’re you couldn’t change car. The only way to get around this was to delete my Ohme account and set up another. Which solved that problem.as part of this I realised I would need to remove the charge anytime add on and then re link to my new Ohme account.  and of course ever since I havnt received any credit and I don’t know the fix for this now.I have deleted all schedules on Ohme and re set up.I have removed the charge anytime add on again and re linked but have not been able to get back to getting credit.have sent info to OVO however said it can be up to 14 days for Somone to look. 

The list says XC40 (2019-2021 only), I’ve got a 2022 Volvo XC40, its the same surely (except minor body panel) from the previous years all the charging and electrics are the same, motors etc.Is this a mistake and it should be included, if not when can we expect support if there is some minor difference?I tried selecting 2021 but it couldn’t find my vehicle when the app contacted volvo.. :( 

Hi, I have a Mercedes EQC400 on order and am trying to determine if it will be compatible with the Anytime tariff. From what I understand, OVO are saying that you can use a compatible car OR a compatible charger.However, I cant see the car on either the OVO compatibility list or the OHME compatibility list on their website.Therefore I'm checking if anyone knows if either will work with an EQC.If anyone has experience with these tariffs / cars then please let me know how you’ve got on.Many ThanksScott