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Stevie_G
Rank 1
Stevie_G
Rank 1
August 2, 2023
Solved

EV charger issues

  • August 2, 2023
  • 2 replies
  • 192 views

I’m having problems with my EV charger. The manufacturer couldn’t help and it was referred to OVO to send an engineer but I’ve not heard from OVO about a visit. Getting through to OVO EV support is a nightmare, holding on for ages and then getting cut off and having to start again repeatedly. While writing this, their holding ‘music’ is playing the background in a loop for the umpteenth time! I just want to know if and when an engineer is calling. Anyone have any advice, please?

Best answer by BPLightlog

Updated on 29/05/26 by Abby_OVO
 

The EV Support Team can be reached by emailing ovocharge@ovo.com or heck out the topic below for all contact options for the team. You can also find out more here.

 

 

 

Hi @Stevie_G , no one here has access to your account being a public forum but have you tried the team?*edited by moderator* They might be able to help.

edit: just saw your reply … good to know it’s sorted

2 replies

Stevie_G
Rank 1
Stevie_GAuthor
Rank 1
August 2, 2023

All sorted now. In fact the request should have been sent to ChargedEV. If it wasn’t for my persistence the request would be lost in the system. So important for customers to be kept in the loop.

Stevie_G
    BPLightlog
    Super User
    BPLightlogSuper UserSolved
    Super User
    August 2, 2023

    Updated on 29/05/26 by Abby_OVO
     

    The EV Support Team can be reached by emailing ovocharge@ovo.com or heck out the topic below for all contact options for the team. You can also find out more here.

     

     

     

    Hi @Stevie_G , no one here has access to your account being a public forum but have you tried the team?*edited by moderator* They might be able to help.

    edit: just saw your reply … good to know it’s sorted

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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