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My car hasn't charged at home overnight for 3 days!

  • December 18, 2023
  • 3 replies
  • 1213 views
K
New Member**

My car has not charged at home since overnight last 3 days, anytime charge has worked fine for months and I just charge overnight. I have not done anything other than plug it in as normal the previous evening, expecting it to be charged by 07.30 next morning and it’s not charged.  It shows on main dashboard on Ovo charge anytime phone app ‘car unplugged, plug in at home to smart charge’ but it is plugged in, It also does not allow me to charge immediately and when i try it just says pause. 
many one have similar issues? 
 

Thanks in advance . 
 

 

Best answer by BPLightlog

Updated on 30/07/25 by Abby_OVO

There have been a few instances of users reporting that updates have caused problems with Charge Anytime. 
A few tutorials have been posted like this one 

but it’s worth going back through the connection. Some have lost ‘location’ as a simple postcode wasn’t accurate enough, others point to an EV firmware or charger update. 


It might be worth checking with the team Charge Anytime Team if you can’t sort it.

 

In case someone here can help more, what set up do you have .. charger / EV ?

How to get in contact with the Charge Anytime team

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

3 replies

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • Answer
  • December 18, 2023

Updated on 30/07/25 by Abby_OVO

There have been a few instances of users reporting that updates have caused problems with Charge Anytime. 
A few tutorials have been posted like this one 

but it’s worth going back through the connection. Some have lost ‘location’ as a simple postcode wasn’t accurate enough, others point to an EV firmware or charger update. 


It might be worth checking with the team Charge Anytime Team if you can’t sort it.

 

In case someone here can help more, what set up do you have .. charger / EV ?

How to get in contact with the Charge Anytime team

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
K
New Member**
  • Kevfizzy
  • Author
  • New Member**
  • December 18, 2023

Hi I have a podpoint solo 3

BPLightlog
Plan Zero Hero
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
  • December 18, 2023

Hi I have a podpoint solo 3

Ok, depending on your EV, there are some additional pointers. 

There’s also other notes about how to use the system with a non-compatible charger. 
 

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Emmanuelle_OVO
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