Electric vehicles

I thought it would be helpful if I described my recent experience in trying to extend the subscriptions to Renault’s connected services.On it’s third birthday, all of my Renault Zoe’s connected services stopped working and so did Ovo’s Charge Anytime app. Charge Anytime’s reported mileage and battery status did not update further despite having driven and recharged several times.In the Renault app and website (https://my.renault.co.uk/contracts.html) those services were just shown as “Ended”. I gather each should have had an “Extend” button but this was absent.My dealership was unable to help and could only direct me to Renault Customer Services (034 433 50000). I called Renault and had to provide the car’s original registration (I have a “cherished” number plate) and Vehicle Identification Number. (VIN).In an email, Renault replied “Sin

Anyone using OVO charge Anytime?My car has been plugged into my Hypervolt charger for over an hour. Upcoming schedule was showing, now no upcoming schedules are showing on my charger app.I have used OVO Charge Anytime a couple of times before over the past week with no problems.I’m concerned that my car won’t be charged in the morning.Anyone else had this? 

Earlier this week Ford Pass suspended my account as linked with OVO (3rd Party App)Therefore I am unable to use and will cost c£100 per month more on my electricity bill.Is anyone else experiencing this issue and what are Ford and OVO doing to resolve?I use a Pod Point 7kw charger to charge a Ford Mustang Mach E XL using the OVO Charge anytime App linked to my Ford Pass for the smart charging to give me best rate.

I have a Ford Mach-E and have been using OVO charge anytime for about 4 months now.But Ford have decided OVO is a security risk and has blocked the account.Is anyone else using this successfully? Is there any plans for charge anytime to support Ford cars?

Hello,We had a Hypervolt Home 3 Pro installed by Ovo yesterday and have been trying to connect it to Ovo Anytime via the app. However, we just keep getting an error message saying “You cannot currently enrol in the Ovo integration as we need to finish upgrading the firmware on your charger. Please ensure your car is not plugged in to the charger and try again in an hour”. Needless to say we have tried several times since the installation was completed yesterday afternoon, but are still getting the same message. I have tried deleting the Charge Anytime app and reinstalling it but still no joy.The troubleshooting test on the Hypervolt app says everything is fine. Have considered doing a factory reset or unadopting and readopting the charger, but the Hypervolt help pages say to only do these things if advised by their Customer Support team.We have previously used Charge Anytime D2V with my husband’s previous company car (Kia Niro) but both current cars aren’t compa

Hi all. Thank you for taking the time to read my question. I am strongly considering getting a BMW 5 series 530e PHEV.  It's a huge investment and as part of my research I have been looking at charging.  My research has shown some compatibility issues with BMW/MINI around preconditioning, and according to some forums posts, the ability to complete a charge at all.There is a disclaimer also shown on the car charging information pages on the OVO website around this issue with BWM/MINI.My question is, does this issue arise when the Charge Anytime App is used for direct to vehicle charing only.  Ie, if I installed a supported charger through OVO, such as an Ohme charging unit, and did all the scheduling through that, would this deliver full fat, supported functionality including preconditioning? I don't want to get a new car, which should be an amazing experience, and walk into a world of stress with the systems all linking up or the car

I recently joined OVO and added Charge Anytime to my account, but when signing up, it stated 10p per kWh instead of 7p per kWhdoes anyone know if OVO will credit my account to equal 7p per kWh or has the rate gone up to 10p per kWh? 

I had my smart meter installed last week and charge anytime worked fine on the first try. Last 2 nights there has been no charging so I had to do an urgent instant charge via the charger app this morning. The Renault app appears to be connected as it tells me how much charge I have, but Charge anytime is not initiating the charge. I have no idea how to resolve this.I feel as though I have 3 mechanisms of starting charge- by the Apex EV app, the Renault app or the charge anytime app and I don’t know whether this causes a problem.

Hi,I use “Urgent Charge” to opportunistically charge my car during the day from solar when our home batteries are full and the sun is likely to stay out. I can do this from any location as I leave my car plugged all the time.Once initiated, I can’t find how to cancel urgent charge from the app so that the normal schedule kicks back in. I believe you need to physically go to the car, unplug, possibly even drive to a new location etc before the app spots you are finished.Am I missing something?It would be really useful to be able to simply cancel urgent charge from the app so I can do this all remotely. Thanks,Frank.

We’ve had our charger for nearly 5 months and went onto ovo charge anytime end of April. Since having the charger we’ve had numerous times that it fails to charge the car( before and since having charge anytime). Numerous phone calls to Indra who kept telling us it was too high voltage going into the property. Had SP Energy out, who did a 2 week long voltage reading, one week with solar panels off the next week with them on, and yes the voltage was over the allowed 253 for more than 5% of the time. They reduced the voltage going into the house.still having a lot of problems where the charger just won’t kick in at all. Often plug inin the evening, when i get in from work, expecting to charge the car up somtime before 8am the following morning, only to find it hasn’t charged up. I have had to get up on numerous occasions in the middle of the night to get the charger to start, by turning the boost button on and then off and this usually kick starts the charger running (not on bo

Got up this morning and car wasn’t charged. Nothing was added. I’ve lost a days pay as a result. MG4 has been charging 5 nights a week faultlessly since July 2023. I use the OHME app to schedule charges as the MG is incompatible with Charge Anytime. The last charge session showing on the OHME app is 04/12/23? It has worked since then including overnight Sunday into Monday. I did update the OHME app last week as an update was available and thought it might fix not showing the charge sessions. any help greatfully appreciated as worried I can’t work tomorrow.

My app keeps disconnecting - I get the dreaded red dot top LH corner of the phone screen, and I have to disconnect my Renault Zoe and reconnect it which is a pain. 

While exploring options, I wondered if anyone could share their experiences holidaying with an electric vehicle. We do tend to travel around the UK and occasionally the near continent, so it would be useful to hear any tips, pitfalls and suggestions from those who have tales to share of their travels - positives and negatives. 

Updated on 20/02/25 by Abby_OVOWhilst OVO doesn’t currently offer a dynamic ‘Time-of-Use’ plan, check out our latest ‘Type-of-Use’ plan - Charge Anytime which gives you an exclusive rate for EV charging.Check out our grid balancing schemes that reward you for shifting peak usage:   Time of use tariffs These are tariffs/plans which have ‘dynamic’ pricing. The unit rates change at di

Hi all, anyone seen this before? I’ve re added my car about 5 times and the image below keeps appearing. Thanks  

Car bz4xIndra Smart ProCharge anytime has worked well for several months. However, today the history page is showing the charger offline and charging is not recorded. The charger is charging and seems to be functioning normally. Kaluza can see(show) what I’m charging, it updates when I set a charge time and switches between Solar and normal charge showing all changes in the app.I have restarted the router and Indra charger which goes through its start up sequence and shows no errors. Has anyone else experienced this problem?

HelloWe’re buy our first EV, Volvo XC40 registered 9/2023. Have seen the Hypervolt Pro 3 or Ohme Home Pro. Like both but have questions about both: The Ohme is only 3/4G.. my only issue with this is that our house connectivity isn’t always as efficient as it should be and we have ‘black spots’ in the house where we can get intermittent connect. Can I assume this wouldn’t be the charger for me? The Hypervolt pro seems more suitable however my worry is the charger is on a trial. The trial terms states:2.2 You accept that this is a trial offering, and that the purpose of the trial is to assess the viability and effectiveness of providing the Charge Anytime add-on to owners of the newly unlocked vehicles.As such, you accept that the Charge Anytime add-on may not operate properly or be fully functional, for which neither we, nor our partners will be liable. (But if any of these arise, we'll try to minimise their impact on you).

Maybe looking towards an EV, but my smart meter is housed in a cellar behind a 2 foot stone wall, and hence no readings to ovo in the last 3 years.They have been out to replace the meters in the vain hope that this might fix the issue, but the signal can’t get through the thick walls.So as the meter can’t be read remotely, does this mean that most of the EV tariffs are not available due to this lack of communication ?

I have a 2nd user Smart Pro installed which Indra will not support so I can’t have contact with them or the Indra app (Nice people).My question is will I be able to access charge anytime and charge at the cheaper rate and at 7kw. The charger is only charging at 3kw at this moment. Thanks for any advice in advance.    

Please can you advise on the below?On the Smart Charge app, on the "savings" tab, the cost for the charge doesn't add up. For example on 3/10, I used 4.3 kWh, the cost should be £0.43 based on 10p per kwh. But the cost is showing £0.71.

I have been using Charge Anytime since mid April, in fact the day I switched to OVO. Everything is fine but I am sure that I read somewhere that I get 100 miles a month free when charging.I could not see anything on my first bill. Does it just appear?

I am having a fun time with charging. I have an OHME pod charger and use it to charge 3 cars. The issue is that the charger keeps going off line. As a result it does not report all data. The upshot of this is that I miss out on up to 25% of my charging electricity being used to give credit which means about £25 a month difference between what it should be and what I actually get. I have had many email conversations with OVO and OHME the result so far being a lot of sympathy but no solution. OVO have suggested I use the Charge anytime app but apart from the inconvenience of having yet another step only one of the cars is listed as compatible.it seems to me that there are too many organisations involved I.e. OVO, kazoo, OHME, and the network provider.OVO make it clear that they are not responsible for collecting the data, OHME I assume are reliant on having a consistent 4g signal but do not say which network provider they use I.e. EE,O2, Three, Vodafone. so I