Hi @mdanhieux
I am just a customer like you
Sorry to hear about the issues.
If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue.
smarthome@ovoenergy.com
Email them from the email address registered with OVO.
Here is an example of a user with the Q4 and a podpoint charger in case it helps
It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.
Which charger are you using @mdanhieux ? Some have seen some recorded issues with Audi and podpoint in the past with similar initial issues.
Hi @mdanhieux
Audi Q4 Owner /Pod Point Charger and on OVO Charge Anytime since March 2023.
For the past three days I have had problems with the Audi Connect and CA apps connecting to each other - the car is “unplugged” when its plugged to the Pod Point at home, and then when the OVO CA finally did connect showing that its regular overnight schedule was in place, it didn't charge at all. Last night the CA app again wouldn't connect with the Audi app at all, so the car charged immediately it was paired to the Pod Point via Audi Connect, so no overnight savings at all. Car is now fully charged, with CA app now connected and showing its regular overnight charging schedule, but no confidence it will charge?!?
Interestingly my neighbour is having the same issues with his Q4, Audi Connect and CA app again only for the last few days … we have both written tosmarthome@ovoenergy.com to check what has suddenly gone wrong as its been fine the past 8 months, with only one blip when Pod Point updated its app. He doesnt have a Pod Point charger, so can only assume its an Audi/CA issue …
Anyone else having these problems?
Can't find that post on the forum but sounds like a very similar issue to mine.
Is Kaluza having problems with Audi EVs?
Hey @Soo P and @mdanhieux,
Sorry for the issues you’re having,
I’ll raise this internally, see if there are any issues that have been flagged with regards to Audi and Charge Anytime.
The best thing to do is contact smarthome@ovoenergy.com if you haven’t already.
Hi, what was the solved answer on this?
Hi, what was the solved answer on this?
@mdanhieux @Soo P Did your issues get sorted?
Hey @Ian222.
I raised this internally.
Is this still proving an issue?
Hi, what was the solved answer on this?
@mdanhieux @Soo P Did your issues get sorted?
The Community Member on this similar topic received an email response from the Charge Anytime team which you may find helpful:
