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AUDI Q4 Charge Anytime isn't working and now I can't reconnect my car - I'm now missing out on saving

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I’ve had Charge Anytime for a couple of months with my Audi Q4, and it was working fine. Recently it’s not been working well and missing charges and therefore no credit with the Charge Anytime App. I decide I’d remove the car from the app and try adding it again to see if that would improve things. However…….now I can’t even add my car to the app. I just get a message saying “the vendor is currently experiencing issues on their side, please try again later”. I’ve had this for over 24 hours now. 

The only reason I switched to OVO rather than Octopus, was for Charge Anytime. But, if I can’t add my car and get the good rate, what is the point!? Whilst I appreciate this may not be OVO/Kazula’s fault, they are still saying Charge Anytime can be used with an Audi Q4. 

 

Anyone else having similar problems?

Best answer by Jeffus


Hi @mdanhieux 

I am just a customer like you

Sorry to hear about the issues. 

If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue.

chargeanytime@ovoenergy.com

 

Email them from the email address registered with OVO.

Here is an example of a user with the Q4 and a podpoint charger in case it helps

It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.

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A
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  • Andyf1604
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  • September 6, 2023

Hi
I’m a recent OVO customer.
I switched as I’ve just recently got an Audi Q4 e-tron.
I’ve downloaded the OVO Charge Anytime app and also have a MyAudi account set up.
I am trying to connect to Kaluza on the Charge Anytime app via my MyAudi account username and password but it states ”the vendor is currently experiencing issues on their side”.
I phoned Audi about this and they’ve said to contact OVO as there is nothing they can see an issue with at their side.
Any help please?

BPLightlog
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  • BPLightlogPlan Zero Hero
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  • September 6, 2023

Hi @Andyf1604 , can I just check when you switched as it takes a while for things to connect behind the scenes

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  • Andyf1604
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  • 3 replies
  • September 6, 2023

Hi 

I switched on 31st Aug. My OVO online account went live yesterday morning.

thanks

BPLightlog
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  • September 6, 2023

Updated on 19/02/24 by Emmanuelle_OVO:

You might still be not fully connected in that case. OVO mention 

Smart meter links are key for the tariff add on so these are a key determinant 

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  • Andyf1604
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  • September 7, 2023

Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

BPLightlog
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  • September 7, 2023
Andyf1604 wrote:

Ok thanks for the help. I’ve already got a smart meter and have sent the meter readings on 31st Aug.

That’s good - they just need to be in direct communication with OVO for them to use their system. 

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Jeffus
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  • November 27, 2023


Hi @mdanhieux 

I am just a customer like you

Sorry to hear about the issues. 

If you haven't already, you are probably best off emailing the smart home team so they can look into whether they can see anything strange with your account or suggest what to do with your specific issue.

chargeanytime@ovoenergy.com

 

Email them from the email address registered with OVO.

Here is an example of a user with the Q4 and a podpoint charger in case it helps

It is probably worth searching the forum for posters with a similar setup as yours and tagging them to see if they reply.

Emmanuelle_OVO
Abby_OVO
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BPLightlog
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  • November 27, 2023

Which charger are you using @mdanhieux ? Some have seen some recorded issues with Audi and podpoint in the past with similar initial issues.

Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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  • Soo P
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  • December 1, 2023

Hi @mdanhieux 

Audi Q4 Owner /Pod Point Charger and on OVO Charge Anytime since March 2023. 

For the past three days I have had problems with the Audi Connect and CA apps connecting to each other - the car is “unplugged” when its plugged to the Pod Point at home,  and then when the OVO CA finally did connect showing that its regular overnight schedule was in place, it didn't charge at all.  Last night the CA app again wouldn't connect with the Audi app at all, so the car charged immediately it was paired to the Pod Point via Audi Connect, so no overnight savings at all.   Car is now fully charged, with CA app now connected and showing its regular overnight charging schedule, but no confidence it will charge?!?  

Interestingly my neighbour is having the same issues with his Q4, Audi Connect and CA app again only for the last few days … we have both written tosmarthome@ovoenergy.com to check what has suddenly gone wrong as its been fine the past 8 months, with only one blip when Pod Point updated its app.  He doesnt have a Pod Point charger, so can only assume its an Audi/CA issue … 

Anyone else having these problems? 

M
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  • mdanhieux
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  • December 1, 2023

Can't find that post on the forum but sounds like a very similar issue to mine. 

Is Kaluza having problems with Audi EVs? 

Emmanuelle_OVO
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  • Emmanuelle_OVO
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  • December 4, 2023

Hey @Soo P and @mdanhieux,

 

Sorry for the issues you’re having,

 

I’ll raise this internally, see if there are any issues that have been flagged with regards to Audi and Charge Anytime.

 

The best thing to do is contact smarthome@ovoenergy.com if you haven’t already. 

Renewable Energy? Big Fan.
I
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  • Ian222
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  • January 2, 2024

Hi, what was the solved answer on this? 

Jeffus
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Ian222 wrote:

Hi, what was the solved answer on this? 

@mdanhieux @Soo P Did your issues get sorted?

Emmanuelle_OVO
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  • Emmanuelle_OVO
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  • January 3, 2024

Hey @Ian222.

 

I raised this internally. 

 

Is this still proving an issue? 

 

Jeffus wrote:
Ian222 wrote:

Hi, what was the solved answer on this? 

@mdanhieux @Soo P Did your issues get sorted?

 

Renewable Energy? Big Fan.
Emmanuelle_OVO
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  • Emmanuelle_OVO
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  • 2561 replies
  • January 3, 2024

The Community Member on this similar topic received an email response from the Charge Anytime team which you may find helpful:

 

 

Renewable Energy? Big Fan.

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